|Type Of Process||Inbound|
|Service Location||Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow|
|Type Of Calls||Domestic|
|Shift Timings||IVR Service Provider|
|Communication Language||English, Hindi , Punjabi , Marathi|
|Service Duration||12 Month IVR Service Provider|
|Start Date / Month||Immediate|
|Inbuilt Hard Disk For Recording And Data Storage||IVR Service Provider|
|Support Various Dialling||IVR Service Provider|
Leading cloud Telephony Solution for Business
Move your business communication setup to the best cloud telephony platform in India. Make the switch in less than an hour. Enable remote work, reduce costs, increase productivity and improve customer experience.
What is cloud telephony?Cloud telephony is the technology that moves your business phone system to the cloud. It is the smartest way to manage business calls without compromising on quality and cost. Cloud phone systems ensure businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX.
How is cloud telephony changing the way businesses communicate today? Cloud telephony helps break the barriers that the traditional phone systems have. Here are some ways in which this happens:
It streamlines communication Cloud telephony lets you setup call centres with zero investments on infrastructure. It enables a more streamlined, controlled and systematic manner of communication for enterprises and small businesses.
It supports innovation Cloud telephony plays an important role in companies coming up with cutting-edge solutions to real-world problems with services like automated calls, number masking and IVR solutions among others.
Cloud Telephony Powering Billions of Conversations All the calls you make when you book your cabs or order food online, all the calls you receive for payment reminders or OTPs, happen over cloud telephony. See how we power millions of conversations everyday.
Future of Cloud Telephony IndiaWhen we look at the people using cloud telephony in India via the most innovative way, it’s interesting to note that they’re at the two ends of the spectrum. We have one set of people who are pushing the boundaries of cloud telephony by using it with cutting-edge technology. Think, Internet of Things (IoT).
The easiest way to “talk” to your devices and to build a great user experience is through cloud telephony. Using calls and business SMS can reduce the number of touch points you need to make something work. At the same time, these calls and SMSes can also be tracked and measured to innovate consistently.
While IoT is at one end of the spectrum of innovation, cloud telephony can also be used as a “carrier” medium. Calls and SMS are the easiest way to reach out to people to a large sect of individuals who are untouched by any other type of technology.
Something that started out as a simple technology to empower businesses and power customer communication has come a long way. Technology is only as powerful as what it is used for. Cloud telephony, with its innovative and compelling adoptions, has evolved far beyond its expectations.
- Item Code: 300431
- Production Capacity: Unlimited
- Delivery Time: Instant
- Packaging Details: What is cloud telephony?
Cloud telephony is the technology that shifts your business phone system to the cloud. It offers voice services through the Internet, a completely wireless, scalable, opex-based system.
How does cloud telephony work?
Your phones are connected to the existing network that lets you control and manage your phone system using an online dashboard. Your service provider handles the routing when a call is placed, transmitting your analog voice signals to data packets over the internet.
Who can use cloud telephony?
A wide range of businesses can use cloud telephony:
1) Any company with a remote workforce that needs to connect with customers regularly
2) Growing organisations that need rapid scalability without needing to invest in infrastructure
3) Companies interested in innovative and automated voice solutions like number masking, missed call service, automated SMS, nOTP authentication etc.
4) Data-driven organisations seeking real-time insights into their voice channels
What are the advantages of cloud telephony?
Quick and easy installation: Our customers migrate to cloud telephony and are up and running within an hour!
Cost-effective: Unlike EPABX solutions, cloud telephone does not require any capital expenditure on infrastructure or devices. You pay for what you use on an opex model, scaling dynamically as the need arises.
Easy integration: Using voice API, you can integrate cloud telephony with a wide range of websites and apps like CRM, helpdesk etc.
Intensive analytics: Cloud telephony automatically captures call data, metadata like the call length and records calls and stores for later use.
Easy to scale: Whether you need to add another 20 agents or 200, you can do it with the click of a button.