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Our service range includes a wide range of cloud ivr service and cloud hosted ivr.
Cloud IVR Service

Cloud IVR Service

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Service LocationIndia
Communication LanguageEnglish,HIndi,Kannad
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
ACDNO
BrandCLOUDSHOPE
ChannelMONO
What is Cloud IVR?

As a small business owner, the chances are high that you’ve already implemented some form of cloud communication at your company.

As of this writing, 94% of businesses use cloud technology for applications like phone systems, contact center software, file sharing and storage, and CRM solutions.

Cloud-based systems provide numerous advantages over premise-based communication solutions, including cost savings, reduced maintenance, and high security standards.

If you’re thinking of moving business communications to the cloud, one of the first steps to consider is a cloud IVR system.

But what is cloud IVR, what advantages does it offer small businesses, and which provider is the right fit for you? We’ll discuss all that and more in this post.

Cloud-hosted IVR (Interactive Voice Response) is a SaaS solution that allows customers to make payments, connect to relevant agents, and more by interacting with automated voice prompts.

Pre-recorded call menus read out messages like “Press 3 to connect to the billing department,” or “Briefly state the reason for your call.”Customers can opt to respond by speech or by entering numbers into their phone keypad.

Using DTMF (Dual-tone multi-frequency) tones, voice recognition, and Natural Language Processing, the IVR system interprets what the caller needs assistance with and routes their calls to agents or additional IVR menus and voice prompts accordingly.

In other words?

Cloud IVR functions just like a regular IVR system, except that it operates within the cloud.

This means companies do not have to create, own, and manage an in-house IT infrastructure, on-premise IVR applications, and data centers.

Instead, the service provider owns the server that hosts the IVR platform. Companies rent space on that server by purchasing the provider’s cloud-based IVR tools, which are accessed and operated over the Internet.

Cloud-based IVR operates via a consumption-based pricing model, which means that companies will pay only for the number of resources they use on the server at large (usually via a monthly subscription with available add-ons or paid upgrades.)

The cloud eliminates the need to purchase on-premise PBX (Private Branch Exchange) that provides Automatic Call Distribution and IVR features.

Instead, cloud IVR uses SIP (Session Initiation Protocol) to provide IVR capabilities, transferring legacy IVR data and functionalities to the cloud.

Cloud-based IVR is scalable, monitored 24/7, and provides advanced IVR features without requiring companies to hire their own developers and maintain/manage their IVR systems in-house.

 

 

Benefits of Cloud IVR For Small Businesses

Though companies of all sizes benefit from IVR solutions, they’re especially beneficial for small businesses or startups that don’t have the resources for a fully-staffed contact center but still want to increase customer engagement.

They offer advanced features that allow for a high level of customer self-service, prevent you from having to hire more agents to deal with increased call volumes, optimize the agents you do have on staff, and keep operating costs down.

 

Advanced IVR Features

While on-premise IVR systems offer basic features, having access to advanced features often means expensive upgrades, constant API additions, and the need for an in-house development team.

Cloud IVR solutions, on the other hand, include robust features as a part of their packages and allow you to add-on even more features for an affordable price point — with just a few simple clicks.



Additional Information:

  • Item Code: 2109821
  • Production Capacity: Unlimited For 1 Year
  • Delivery Time: Instant
  • Packaging Details: Beneficial cloud IVR features include: Omnichannel support (SMS messaging, online payment portals, chatbots, etc.) Multilingual call menu options Visual IVR Call center software and CRM integration PCI-compliance and tokenization for fraud prevention Call recording Caller Authentication Advanced call path design Agent ring groups Automatic callbacks AI and machine learning Outbound IVR Analytics and reporting Operational Cost Savings Cloud-based IVR has a much lower cost when compared to in-house IVR. The average in-house system costs $1,460 per line, while cloud-based solutions cost just over $800 per line. In addition to helping companies save on the costs of on-premise cloud hosting, IVR platforms decrease the average cost per call by up to 30%. Since your small business will need to pay for inbound calls by the minute, it makes sense that a system that decreases the need for additional calls will save you serious money. Plus, if customers can help themselves, they won’t need to wait on hold for long periods of time — providing another avenue for savings. Long hold times are one of the biggest reasons for high call abandonment ratings, which makes sense given that over 60% of consumers say they won’t spend more than one minute on hold. By drastically decreasing or eliminating hold times altogether, a Blueworx study claims IVR can lower your call abandonment rate by roughly 30%. Improved Customer Experience Given that ⅔ of customers would rather handle their support issues on their own than speak with an agent, effective self-service solutions are a must. Cloud IVR offers a high level of customer self-service, allowing customers to check account balances, pay bills, access the product or service knowledge base, and make reservations without having to speak to a representative.

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Cloud Hosted IVR

Cloud Hosted IVR

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Service LocationIndia
Communication LanguageEnglish, HIndi
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
ACDNO
BrandCLOUDSHOPE
ChannelMONO

Interactive Voice Response also improves the customer experience by:

 

  • Decreasing hold times
  • Freeing up more agents to take calls when human interactions are needed
  • Simplifying the payment process
  • Integrating with CRM tools to provide current customer information/order history
  • Sending outgoing reminder notifications
  • Offering customer callbacks

 

Increased Agent Productivity

Cloud-based IVR optimizes call center agents in several ways.

First, IVR used in virtual telephony increases first call resolution rates (FCR) by up to 30%.

If customer service inquiries are resolved during the first interaction, the need for time-consuming (not to mention expensive) follow-up calls is eliminated. By providing not only essential information to callers, but also giving them the tools to solve their problems quickly, IVR has a positive impact on FCR rates. This means agents can spend more time selling and resolving more complex customer issues than on follow-up calls that all deal with similar issues.

Additionally, the advanced call routing and agent segmentation capabilities of IVR mean that agents will only be connected to customers that they have the required training and product/service knowledge to help. Agents won’t lose time talking to customers that they, realistically, won’t even be able to help.

Instead, customers can schedule a callback time if the desired agent is unavailable, or follow voice prompts to ensure they connect with a knowledgeable and available agent.

Finally, IVR helps to evenly distribute the workload among agents, optimizing your agents through ring groups that can be accessed based on the customer’s call menu responses.

Ring groups are a group of agents that all have the same training/work in the same department. Admins can have all agents in a ring group rung simultaneously, opt for round-robin call distribution, or use most-idle call routing.

This prevents one agent from doing an enormous amount of call handling and customer support while the rest of your available agents do next-to-nothing.

 

Which Businesses Should Use Cloud IVR?

 

Though businesses in any sector would do well to take advantage of the above IVR benefits, cloud-based options have particular use cases that may make them an especially good fit for your company.

Common use cases include:

 

  • Energy/utility companies providing customers with a way to pay a one-time bill, set up recurring payments, check account balances, transfer services, and receive outbound emergency alerts via automation
  • eCommerce shops that use IVR to provide order verification and shipping updates, manage product returns, send out exclusive offers, or remind customers when it’s time to refill an order
  • Business marketing departments to send automated customer satisfaction surveys, place outgoing calls for offers/campaigns, manage customer reward programs, and conduct customer journey research
  • Hospitality/hotel management to let callers book, reschedule, or cancel reservations, manage room service and other guest requests/services, and send wake-up calls
  • Personal service providers like hair salons and spas to confirm, schedule, and reschedule appointments
  • Hospitals and small medical practices to let patients make appointments, provide health insurance information, pay/manage medical bills, and refill prescriptions

 



Additional Information:

  • Item Code: 400987
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: CloudShope IVR is a cloud-based communications API that allows users to build their own IVR from the ground up. Users can pick and choose which IVR features/functionalities they need, providing not only a completely customized solution, but also a cost-effective one. The CloudShope Studio provides a simple drag-and-drop interface for users to configure call paths, assign caller IDs, manage phone numbers, and input customer data. Users can also integrate their existing CRM software with CloudShope IVR to instantly access more detailed customer information. Additional CloudShope IVR features include: IVR communication via voice, WhatsApp, and Facebook Messenger Ability to loop prerecorded IVR audio files Speech recognition with real-time transcriptions Self-service and agent-assisted PCI-compliant payment via phone Automatic pause/resume recording (tokenization) to protect sensitive credit card data 9 credit card payment methods Voice insights/analytics Connects to payment gateways Stripe, Chase, Base, and CardConnect Mobile phone and desktop computer access Text-to-speech Call queuing Outbound IVR (appointment confirmation, payment reminders, etc.)

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