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Minimum Order Quantity: 1 Month
Product Brochure
Type Of Process | Inbound |
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Communication Language | IVR Service Provider |
Location/City | Pan India |
Service Duration | 12 Month IVR Service Provider |
Manpower Required | IVR Service Provider |
Start Date / Month | Immediate IVR Service Provider |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Solution Provider |
Support Various Dialling | IVR Service Provider |
Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Service Location | India |
Communication Language | English,HIndi,Kannad |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
As a small business owner, the chances are high that you’ve already implemented some form of cloud communication at your company.
As of this writing, 94% of businesses use cloud technology for applications like phone systems, contact center software, file sharing and storage, and CRM solutions.
Cloud-based systems provide numerous advantages over premise-based communication solutions, including cost savings, reduced maintenance, and high security standards.
If you’re thinking of moving business communications to the cloud, one of the first steps to consider is a cloud IVR system.
But what is cloud IVR, what advantages does it offer small businesses, and which provider is the right fit for you? We’ll discuss all that and more in this post.
Cloud-hosted IVR (Interactive Voice Response) is a SaaS solution that allows customers to make payments, connect to relevant agents, and more by interacting with automated voice prompts.
Pre-recorded call menus read out messages like “Press 3 to connect to the billing department,” or “Briefly state the reason for your call.”Customers can opt to respond by speech or by entering numbers into their phone keypad.
Using DTMF (Dual-tone multi-frequency) tones, voice recognition, and Natural Language Processing, the IVR system interprets what the caller needs assistance with and routes their calls to agents or additional IVR menus and voice prompts accordingly.
In other words?
Cloud IVR functions just like a regular IVR system, except that it operates within the cloud.
This means companies do not have to create, own, and manage an in-house IT infrastructure, on-premise IVR applications, and data centers.
Instead, the service provider owns the server that hosts the IVR platform. Companies rent space on that server by purchasing the provider’s cloud-based IVR tools, which are accessed and operated over the Internet.
Cloud-based IVR operates via a consumption-based pricing model, which means that companies will pay only for the number of resources they use on the server at large (usually via a monthly subscription with available add-ons or paid upgrades.)
The cloud eliminates the need to purchase on-premise PBX (Private Branch Exchange) that provides Automatic Call Distribution and IVR features.
Instead, cloud IVR uses SIP (Session Initiation Protocol) to provide IVR capabilities, transferring legacy IVR data and functionalities to the cloud.
Cloud-based IVR is scalable, monitored 24/7, and provides advanced IVR features without requiring companies to hire their own developers and maintain/manage their IVR systems in-house.
Benefits of Cloud IVR For Small Businesses
Though companies of all sizes benefit from IVR solutions, they’re especially beneficial for small businesses or startups that don’t have the resources for a fully-staffed contact center but still want to increase customer engagement.
They offer advanced features that allow for a high level of customer self-service, prevent you from having to hire more agents to deal with increased call volumes, optimize the agents you do have on staff, and keep operating costs down.
Advanced IVR Features
While on-premise IVR systems offer basic features, having access to advanced features often means expensive upgrades, constant API additions, and the need for an in-house development team.
Cloud IVR solutions, on the other hand, include robust features as a part of their packages and allow you to add-on even more features for an affordable price point — with just a few simple clicks.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Service Location | India |
Communication Language | English, HIndi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Interactive Voice Response also improves the customer experience by:
Increased Agent Productivity
Cloud-based IVR optimizes call center agents in several ways.
First, IVR used in virtual telephony increases first call resolution rates (FCR) by up to 30%.
If customer service inquiries are resolved during the first interaction, the need for time-consuming (not to mention expensive) follow-up calls is eliminated. By providing not only essential information to callers, but also giving them the tools to solve their problems quickly, IVR has a positive impact on FCR rates. This means agents can spend more time selling and resolving more complex customer issues than on follow-up calls that all deal with similar issues.
Additionally, the advanced call routing and agent segmentation capabilities of IVR mean that agents will only be connected to customers that they have the required training and product/service knowledge to help. Agents won’t lose time talking to customers that they, realistically, won’t even be able to help.
Instead, customers can schedule a callback time if the desired agent is unavailable, or follow voice prompts to ensure they connect with a knowledgeable and available agent.
Finally, IVR helps to evenly distribute the workload among agents, optimizing your agents through ring groups that can be accessed based on the customer’s call menu responses.
Ring groups are a group of agents that all have the same training/work in the same department. Admins can have all agents in a ring group rung simultaneously, opt for round-robin call distribution, or use most-idle call routing.
This prevents one agent from doing an enormous amount of call handling and customer support while the rest of your available agents do next-to-nothing.
Which Businesses Should Use Cloud IVR?
Though businesses in any sector would do well to take advantage of the above IVR benefits, cloud-based options have particular use cases that may make them an especially good fit for your company.
Common use cases include:
Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Communication Language | English, Hindi , Punjabi , Marathi |
Shift Timings | IVR Service Provider |
Location/City | Pan India |
Service Duration | 12 Month IVR Service Provider |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Provider |
Support Various Dialling | IVR Service Provider |
Additional Information:
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