Cloudshope Technologies Private Limited

How to Use Inbound IVR?Inbound IVR allows the callers to seek solutions to their queries by navigating through a series of given options. It understands their needs with the help of DTMF tones or voice recognition and then routes their calls accordingly. This basic functionality makes it suitable for the following use cases:
1. Automated Customer Support (Assistance)
If your team handles a large number of calls every day with traditional phone systems, you know how difficult it can be to provide the best-in-class assistance for every caller. In addition, handling back-to-back calls can be quite stressful for the agents, particularly during rush hours. Despite all these complications, you can take a step ahead in enhancing the support quality by using inbound IVR.
When deployed correctly, inbound IVR can help your team attend calls in bulk simultaneously. Callers will be prompted to select the right option from the given list of options using their preferred device. Some of the processes that inbound IVR can handle include payments, shipment updates, and delivery tracking, to name a few.
2. Inbound Sales
As a business owner, no one would be happier than you or your clients if you receive an organic lead and a customer wants to connect with a sales agent to buy from you. To ensure that more customers take this route to generate revenue for your business, you can set the inbound IVR options to include promotional offers and deals. You can further boost it by conveying the offers via email or SMSs.
The deployed IVR system can analyze the incoming caller details to confirm if it passes as a pre-qualified lead. Once the lead attains a considerable score on specific metrics, you can route the calls to the right agent. In simple words, your inbound IVR will become another avenue for potential leads for the business.
 
How to Use Outbound IVR?Like traditional IVR, outbound IVR systems are designed to add a layer of automation to business practices. For example, an outbound contact center can have a dedicated staff to call customers about their appointments. This type of reminders can be automated and managed by an outbound IVR. 

Given below are some applications of this type of IVR system that you can benefit from:
1. Customer Alert Automation about Promotions
To increase the efficiency of your call center, an outbound IVR can use a recording or AI software to send promotional alerts to customers without involving any live agent. This kind of alert does not take much time to get the message delivered while also freeing the agent’s time to deal with complex queries. 
Depending on the software you select, you can also perform customer segmentation for such promotional alerts with outbound IVR.
2. Payment Reminders
Earlier, a team of live agents handled the task of reminding customers about their payment dates and invoices to ask for payments. This can also be automated using an outbound IVR which can perform the task of delivering payment reminders. The IVR system, once deployed correctly, will quickly remind the customers about the due payment dates without involving any agent.

Additional Information:

• Item Code: 938752
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Many potential leads do not take the required action when you ask them to. If they express interest but take time to get converted, follow-up is essential to increase the probability of a sale. This is where an outbound IVR can be used to give them an extra push. When potential customers express an interest but forget to create a sale, the IVR system can notify them about the promotional offers or simply remind them about completing their checkout. Outbound IVR systems act as a reliable way to convert such leads and place them into your sales funnel. Once the customer picks up the line and shows interest, he/she can be asked to use a DTMF pad or voice to input information. 4. Customer Satisfaction Survey Response Asking for a customer’s feedback is crucial for every business as it helps improve the product/service and address any faults. If you feel the need for customer surveys which are often skipped in general, you can schedule a follow-up interaction survey and share it with them to collect a quick response. This can also be used as a follow-up option during live calls. If some customers decide to complete the survey later, the system will be designed to reschedule the call for a convenient time slot. 5. Customer Identity Verification Identity fraud is common with many businesses, especially where digital communication channels are involved. Since identity theft is not easy to catch, businesses can use two-factor identification with the help of outbound IVR. Before accepting a lead or outreaching to a customer, you can use this IVR to verify their identity before involving an agent to take the case forward.

Outbound IVRAn Outbound IVR is a contact center solution used to proactively distribute communications to customers. This technology allows an organization to automatically engage customers through multiple channels such as automated voice calls, SMS messages, email or social media posts using personalized notifications.

An Outbound IVR is a call centre solution used to proactively distribute communications to customers. Outbound IVR technology can be personalised, and sent through a variety of channels. Personalised notifications can be sent as:
SMS messagesEmailsSocial media postsAutomated voice callsIs an outbound IVR the same as predictive diallers or robo-calls?Outbound IVR systems used in call centres are different from predictive diallers and robo-calls. That’s because good outbound IVR systems use CRM integration to deliver personalised customer experiences. In comparison, robo-calls deliver the same message to a large number of recipients (for example during an election campaign). Predictive diallers are used by telemarketing companies to contact as many end users as possible.
What makes an outbound IVR system effective?For an outbound IVR system to be effective, it needs to deliver personalised communications to customers through their preferred channel. Cloudshope’s outbound IVR makes personalisation possible by integrating with your CRM system. We can also seamlessly integrate with your inbound IVR by using the Cloudshope Customer Experience Platform to deliver a positive customer experience.
What is an Outbound IVR?IVR stands for interactive voice response and is technology commonly used in contact centers. Most people are familiar with inbound IVRs - they play a recorded greeting when you call customer support and then provide a series of menu options. Outbound IVRs are lesser known but still play a vital role in many contact centers by sending proactive, personalized messages to customers via phone, text or email. In that respect, outbound IVRs are related to predictive dialers because they can operate in multiple channels and process requests without human intervention.
As an example, a cable company can use an outbound IVR to automatically call new customers to remind them about their upcoming installation appointments. The system may use Artificial Intelligence (AI) to customize the message with the date and time of the appointment and other relevant information. Some outbound IVRs will let customers interact with them using automatic speech recognition (ASR). In this example, the customer could reschedule their appointment through the IVR - no agent needed. But if the customer does feel like they need human interaction, the outbound IVR can connect them to a service representative at any time.
In the above scenario, the cable company can realize significant, measurable benefits by reducing costly missed appointments. Outbound IVRs can also provide other benefits. For example, they can improve the customer experience by facilitating proactive notifications such as those required by recalls. When integrated with the right systems, the outbound IVR can identify the customers that are impacted, personalize the messages for each customer, and automatically send out the communications – and do all this without the need to involve a costly live agent.
Given the right business needs, an outbound IVR can help organizations be more efficient and proactive.

Additional Information:

• Item Code: 295783
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: How Cloudshope can help Cloudshope CXone is the market leading contact center software in use by thousands of customers of all sizes around the world to help them consistently deliver exceptional customer experiences. CXone is a cloud native, unified suite of applications designed to help a company holistically run its contact center operations. CXone includes: Omnichannel Routing – routing and interaction management that empowers agents to positively and productively interact with customers in digital and voice channels. These solutions include an automatic call distributor (ACD), interactive voice response (IVR), interaction channel support and proactive outbound dialer. Analytics – turns insights into results by making data relevant, easy to consume and actionable to drive measurable improvements and understand the omnichannel experience customers receive. These solutions include interaction analytics, customer surveys, reporting and performance management. Automation & Artificial Intelligence (AI) – leading-edge, intuitive technology that eliminates mundane tasks and speeds the resolution of customer issues for better business outcomes. It provides self-service, agent-assisted and fully automated alerts and actions. CXone also includes pre-defined CRM integrations and UCaaS integrations with most leading solutions on the market. These integrations provide a holistic contact center software solution capable of elevating customer experiences for companies of all sizes.

How Inbound and Outbound IVR Advantages For Your Contact Center



Call center world and persons familiar with the soft voice press-1 for sale. But the thing is that many of leader and business persons don’t understand the importance.
Which is secure software? It brings to its industry. Further, you will see the IVR tool is and how it may advantage your call center customer experience.
Interactive Voice Response (IVR)An automate telephonic system which communicates with callers. It assembles the information and route calls to the efficient recipient. IVR system accepts an integration of voice telephone input and touch-tone keypad.
Else, also offering selection and providing them enough in the form of voice. Including, Fax, email, callback, and all other contact ideas.
By the end of using all these interactive systems functions in a way which allows them to navigate. Whereas your call center and get an appropriate solution rapidly.
They were only using their phone’s keypad. This is how your team and customer themselves route calls to dynamic groups and parties.
Generally, the result in fewer inbound calls with lower operational costs. It enhances productivity for your team member.
With technical standard where the IVR system is consists. Whereas the telephony equipment software application and information structure. Else, the computer is engaged in the industry’s telephone lines.
Interactive voice response is installed onto the computer system. It is an individual piece of hardware and called a telephony board, or card is essential.
If a customer, make a call to the company software will response. Likewise, it will give you a pre-recorded greeting. After asking you to choose an option from the menu.
Reach More People – Quickly & More Ways Using IvrLead RoutingInteractive voice response systems are rapidly becoming a precise new channel. Also, it can support your lead’s operations. It accelerates the lead conversion struggle. Several businesses are augmenting or even replacing outbound telemarketing activities by using pre-qualifying sales.
For inbound sales and marketers must find IVR technology. Besides, the best ideal for lead scoring like qualifying question on web forms.
As well as you can quickly measure interest by using an IVR. Usually, the lead scores with massive enough and IVR can direct calls to sales reps. This is very close to the deal in IVR.

Marketing PromotionsEventually, your customers’ IVR experience is no different than any communications with your brand. Along with proactive marketers knows inbound calls occur.
This is a prime opportunity to inject your product and its importance. But where to introduce a special offer or providing a customer marketing message.
As well as routing them to their demand’s destination. The interactive voice response system is also being employed in combine marketing.
Besides, by adding a simple IVR phone number to an email or print advertisement and local numbers. Usually, a customer may quickly call to enter a contest exchange a special offer.
Including taking surveys and during those automated calls. Thus, a critical marketing message may be reaffirmed.

Additional Information:

• Item Code: 146827
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: One of the more critical and convenient uses of IVR is to let customer conduct easy. Whereas, the simple transaction like paying bills and updating account information. The methods of IVR in the case of enhancing convenience by allowing the customer to make payments. By using IVR, it touches tone or voice-activated technology. Besides, with smartly designed phone menu and IVR allow you easily tailor call flows. More efficiently and security funnel with the caller. This is for the business and use of this self-help. Thus, it makes collecting payments easy, and the customer will prefer it. Appointment Reminders By scheduling a customer appointment and make sure to ask your customers. This is for all their phone numbers, and you can send a reminder to use IVR. Usually an automated reminder of some reservation. As well as some pending appointments are enhanced and become the average. More than factor alone makes it a no brainer for a customer to share their phones numbers. It will come to decreasing to IVRs which have created massive savings. Especially companies if you consider which What Makes Integrated Outbound-Inbound In IVR Thus, the differentiates combined outbound-inbound contact from traditional outbound. Whereas, the broadcast message are two essential keys as engagement and motivations. Interactions occur as because the customer has been an existing relationship with organizations. Besides, responding to unsolicited and unwanted marketing message from a brand. Usually, it is an SMS, email or voice messages and customer has opted-in and open to starting a dialogue. Meanwhile, necessary the messages are highly targeted with valued and based on customer intelligence. For instances, it imagines receiving an SMS from a mobile phone operator. By informing you which are about to reach your information limit. This is the best information and great offer available. Along with perfectly matches with your essential needs.

Inbound IVRInbound Interactive Voice Response SolutionsInbound IVRInbound IVR (Interactive Voice Response) processes calls placed by a user into a phone system. These calls are typically 800 numbers (or equivalents), although they could also be regular local or long distance calls.
IVR is a technology that allows users to obtain information from a phone system without the assistance of an operator. IVRs can accept input from callers, usually in the form of pressed phone keys, and can accept voice input and in some cases translate that into actions.
Cloudshope provides IVR technology including both call answering phone systems and IVR outsourcing services. Cloudshope also provides outbound IVR calling systems and services.
From simple to complex phone answering applications, Cloudshope's experienced IVR development staff can design, develop, test and install your inbound IVR application quickly and with minimum expense to your organization.


Inbound IVR Featuresivr softwareDatabase Access and UpdateText To Speech Software (TTS)Mix Messages and TextProgramming Wizard for Fast DevelopmentDNIS ControlledMultiple IVR ScriptsPlay Message and PromptInteractive Voice Response Phone Key InputPlay Music On HoldCall Outside Line and Transfer CallCall Outside Line and Prompt for InputConnect Caller to Outside partyRecord Caller Message and StoreUser Navigation and SelectionIVR Voice MailRoute Caller to Selected IVR Agent GroupsResponse Logging and ReportsClient/Server ArchitectureC or C++ libraryVisual Basic interfaceExtensive IVR software library of routines

An IVR system which brings smiles to your customers & enriches their experience.Power your Onsite IVR Contact Center with Cloudshope, an IVR System which can be used for marketing, Customer Experience. IVR Technology for Inbound and Outbound.

Why Choose Cloudshope as your IVR System?Inbound and Outbound IVRCloudshope supports both Inbound and Outbound IVR (i.e. IVR on Inbound Calls and outbound Calls). Outbound is automated Call which plays an IVR.
Simple, Advanced & Custom IVRSimple, single Step IVR, multi-level IVR, Advance IVR, Custom IVR. Cloudshope Works with pre recorded Audio Files or Text to speech ivr applications.
Dashboard Real Time ReportingGet all the vital statistics of your IVR System on the Dashboard. Live Agents, (Free, busy, on break), Abandoned Calls, Missed Calls etc.
Integrated CRMCloudshope comes with [optional] Integrated CRM, with a customisable Call Popup, which shows all the information of Caller to the Live Agent.
Comynapseplete SolutionCloudshope is not only IVR but the complete solution with CTI, Call recording, Call Popup, Automatic Call distribution and of course Integrated CRM.
Onsite IVR SolutionOnsite IVR System is more flexible, economical and customisable as compared to Cloud IVR system. Comes as a device or OS for your IVR Server.

How IVR System in Cloudshope works?Cloudshope IVR System which can be used to handle large call volumes or even make automatic calls. Traditionally, IVRs works on DTMF signalling (using telephone keypad) and IVR Voice prompt which is a pre-recorded voice. However next-generation voice response systems include automated speech recognition for better customer service. IVR drastically reduces the load on Live Agent. Cloudshope IVR is compatible with all types of phone systems. Click here to know what is IVR.

Additional Information:

• Item Code: 211111
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Why Choose Cloudshope as your IVR System? Inbound Support Inbound IVR is used to handle large volumes of incoming calls. The main intention is to do effective call distribution and if possible provide solutions to the caller by IVR system, by itself. This can be achieved using many techniques like single or Multiple level IVR systems or through System Integration. Generally used for handling Sales or Customer Support. Outbound Support Outbound IVR is used to do automated outbound calling in large volumes. Here the list of callers is uploaded to the IVR system and audio file to be played, then IVR prompts are programmed. Generally used for Updating customers or reminding them Example: you get a reminder call for car service or Insurance premium. Cloud IVR System VS Onsite IVR System Cloudshope is an onsite IVR System, which has distinct advantages over a conventional Cloud-based IVR system. The Lower costs of operations are the biggest advantage. Here is a small video which explains you the benefits of the Cloudshope IVR Solutions. Book a free demo Predict Caller Intent by Integrated CRM. When the call lands on Live Agent’s Desktop, it shows a Call Popup. This popup contains entire history and other important parameters of the Caller. This kind of enables the Agent to predict the caller intent. For example: If there is a recent purchase then the call might be for Support. In case you see two pending support cases for a longer period, then this might be an escalation. The Call Popup in the integrated CRM (customer relationship management) can be customised as per requirement of the business process.

Simple, Advanced, and Custom IVR SystemsSimple Single Level IVRCaller Calls an audio file is played and caller gives Input using DTMF codes. IVR system then routes the call according to the system programming. Cloudshope provides a GUI to create and manage Simple and Single Level IVR.
Advanced Multi Level IVRYou may consider multi-level IVR as IVR within IVR system. It is not only more complex and much more useful and effective. Useful for call distribution for a much larger Team. Cloudshope provides a GUI to create and manage Simple and Single Level IVR.
Custom IVROptimise your call distribution mechanism by using your CRM data to make decisions and providing required information/action to your customers. Cloudshope can be quickly customised to create Custom IVR with integrated CRM and a secured API.

IVR Software Use CasesCloudshope is a highly customisable IVR System, which can be used for any kind of application. Imagination is a limitation. Here are few examples of IVR use cases.
Automated Call distribution based on IVR Selection by Caller.Example: Department/Team wise Call distribution.Intelligent Call routing, based on Caller Line Identification.Example: Premium Customers to an elite team and other callers to general Agents.Call routing based on CRM parameters and API Integrations.Example: Fetching Customer Info from CRM and Customer Account balance from ERP and showing in Call Popup.Integrated IVR Solution with Voice, Chat, SMS, Email and WhatsApp.IVR System in Cloudshope is a small component of a larger system, which can be used to create complete Digital Customer Experience by using multi-channel communication. Cloudshope + Cloudshope CRM gives you everything you would require for this, e.g.: Call Popup, Chat/Email/SMS/WhatsApp Integrations, combine this with CRM workflows and automatic notification capabilities.
No doubt Cloudshope is the first choice of the customer when it comes to creating Contact Centers @ affordable prices.
IVR Recording SoftwareCloudshope has the capability to not only record all your voice calls but also record all the actions on IVR system done by the caller. This helps you to get reporting on abandoned Calls, missed calls. The benefit of IVR recording software is that it helps you to improve the efficiency of Call Center Agents as well as entire IVR System.
Cloudshope IVR reports helps you to optimise your IVR System, by observing where do most of the callers drop or abandon the communication.
No doubt Cloudshope is the first choice of the customer when it comes to creating Contact Centers @ affordable prices.

Outbound IVR SystemAutomate manual dialing and send important messages to bulk contacts using custom voice scripts, voice broadcast solutions, and AI-powered outbound IVR software.

FeaturesVoice Features
Improve your Customer support with our advanced call center features.Toll-Free NumberGet an international or domestic toll-free number based on your business location.Virtual NumberReserve a mobile number or landline virtual numbers for global and local business.International NumberSelect and activate international number for your business in more than 70+ countries.Indian NumberAssign an indian number for your business with an instant cloud telephony setup.User ExtensionsCreate 3-digit extinctions for all the users and the use the extension for transferring calls to any users any time.VoicemailRecord customer queries through an audio message during non-working hours.Personalized Greetings & MusicWelcome your customers with a customized greeting message and increase your branding.Call ConferencingUsers can add merge another user from your team to a conference call by having customer in the same call.Call Masking

Additional Information:

• Item Code: 176487
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: IVR Greet all the customer calls through an IVR and direct the calls to right person in the selected team. Skill Based Routing Assign users to team based on their skills for receiving customer calls, Makes customers to solve their queries instantly. Ring Teams Assign right persons and group them as each for better customer service. Sticky Agent Allows customers to reach the same agent to whom they had a conversation in a previous call. Call Queuing Manage all the customer calls in queue and route to agent based on their availability. Call Routing Select call routing methods to receive calls one after one, Equal distribution and parallel ringing. Concurrent Calls Receive more than 4 concurrent calls or any number of calls concurrently based on your requirement to answer all the customer queries at same time. Instant Modifications Drag and drop users, arrange users based on their priority instantly anytime in the dashboard. Time Based Routing Route incoming customer calls to reach particular user's number based on their working hours availability. Multiple Call Flow A business can have a multiple call flow for different virtual numbers in a single business phone account and track call details based on virtual numbers. Productivity Tags Group call reports based on tags to view it as an total desires report. Click2Call Start initiating business calls by dialing the customer phone number on the click2call dialpad. Call Notes Write down the feedback or comment for the particular customer call and use it for future reference. Call Back Get back to a missed customer call instantly through phone numbers in the call back list. Call Transfer Transfer customer calls within your team members to give them a better solution for their queries instantly. After Office Hours Configure call routing to users based on business and non-business days. Desktop Notification Get instant updates as notifications in the dashboard for each and every new report. Blacklist

How Outbound IVR-Inbound IVR Combination Helps You Get More Customers?
According to marketing guru Seth Godin, there are four types of people – prospects, customers, loyal customers and former customers. The loyal customers are often happy to spend more money with you. One way to engage with the four types of people is to improve your customer experience. IVR systems such as Inbound IVR and Outbound IVR can help you achieve this.
In the age of social media, customers are spoiled for choice. Every business is out to capture their attention. Turning customers into loyal customers is no longer a walk in the park. It’s something your business must invest time and resources. Let’s discuss how.
What are IVR systems?Every business knows that customers value their time the most today. They want answers to queries as fast as possible. This is where IVR systems have proved to be a game changer. An IVR is an interactive voice response that has replaced phone receptionists and attendants. IVR systems save costs, work in non-working hours, and provide prompt service to callers. Synapse IVR can handle large call volumes and also make automated calls. Click here to get a quick demo.
Outbound IVR and Inbound IVR Until a few years ago, IVR systems mainly handled inbound calls. But with time, IVR solutions have evolved. You can now connect with customers instead of waiting for them to connect with you.Let’s see how.
Inbound IVRMost of us know how inbound IVR work.The IVR offers callers prompts and they respond using DTMF tones. The IVR takes action accordingly.An inbound IVR is effective in the following scenarios:
Customer SupportThis is where IVR systems work best. An inbound IVR can handle a large number of calls and provide callers with options. Based on them, it routes the call to relevant departments. Such an IVR system can also carry out basic troubleshooting. It can answer common Do-It-Yourself queries, process payments, and inform customers about the status of their shipment.
Inbound IVR for customer support is useful for businesses which have a dedicated contact centre or various departments which callers might want to engage with.

Inbound Sales Inbound IVR is useful tools for sales and lead generation also.Customers can call an IVR phone number (virtual number) listed on in an email or a marketing promotion in print or social media. The automated system can capture important details and also pre-qualify a lead. If the lead gets a high score on relevant metrics, he gets routed to a qualified sales person.
How does this help?It saves cost for a business which doesn’t need to employ many agents to attend prospect calls. It also means less hold time for first-time callers. And salespeople waste less time on unqualified leads and spend more time trying to convert qualified leads.All this increases the return on investment for a business by a distinct margin.Inbound IVR also records calls, handling time, wait time and other measures that will help you improve customer experience. The more value you add to customers, the faster you can turn them into loyal customers.The Synapse IVR provides you with everything you need to take your customer experience to the next level.

Outbound IVR Marketing is of two types – push and pull. ‘Push marketing’ is when a brand ‘pushes’ people to buy what it sells. ‘Pull marketing’ is when customers seek out a product because it improves their lives in some way.
Both inbound and outbound IVR can help in push and pull marketing. However, most people associate outbound IVR with push marketing. This might be true to some extent. But using outbound IVR as a strategy for pull marketing pays richer dividends for your business in the long run.

Additional Information:

• Item Code: 145262
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Outbound IVR Marketing is of two types – push and pull. ‘Push marketing’ is when a brand ‘pushes’ people to buy what it sells. ‘Pull marketing’ is when customers seek out a product because it improves their lives in some way. Both inbound and outbound IVR can help in push and pull marketing. However, most people associate outbound IVR with push marketing. This might be true to some extent. But using outbound IVR as a strategy for pull marketing pays richer dividends for your business in the long run. Outbound IVR engage with prospects and customers automatically. This includes multiple channels like automated voice calls, email and SMS campaigns, social media messages (including WhatsApp) and so on. It’s most effective in the below scenarios: Promotional Messages using Outbound IVR Many brands now inform prospects about promotions through automated phone calls, emails, and instant messaging. An automated voice message plays a pre-recorded message and ends in a call-to-action, often directing the prospect to a number where an inbound IVR is ready for them. This is a form of push marketing. It’s like door-to-door sales, only quicker and more cost-effective. Reminders Outbound IVR systems can send out reminders to customers or almost-converted leads They can remind customers about payment dates, subscription renewals, and updating account information. Not just that, they can let customers complete these actions through the IVR itself. This self-help tool saves plenty of resources for businesses and their customers. By increasing customer convenience, outbound IVR help in pull marketing Such IVR systems can also send reminders to leads who engaged with the brand but didn’t take action. It can inform them about ending dates of promotions, remind them that their registration is incomplete, and so on. It can send automated value-add messages to them All this without human intervention.

Outbound IVRThe Outbound IVR is an automatic dialing mode that is used to establish connections between customers and Cloudshope Live’s system without involving an agent. If a call is answered, the system then automatically transfers it to a specific inbound process.
As a project that utilizes the Outbound IVR dialing mode requires no agent input, the Outbound IVR dialer can be considered a fully automatic dialing mode, but it can also be configured to allow your customers to quickly reach agents in just a few steps. This mode can include playing voice recordings to clients, reading the client’s balance and payment due date, redirecting clients to an available agent or answering machine feature, and more.
In this tutorial, you will learn:
What the characteristics of Outbound IVR dialer mode areWhen to choose this dialing modeWhich the available settings are and what they meanHow to create an Outbound IVR projectHow to prioritize your dialing listHow to monitor the efficiency of outgoing campaigns using Outbound IVRSome Outbound IVR usage examples1. The Characteristics of Outbound IVRIn a nutshell, Outbound IVR (Interactive Voice Response) is a set of predefined, automated messages that work as an interactive system, allowing clients to navigate through the menu of various messages and options.
Let’s take a look at the main features and characteristics of Outbound IVR:
No agent is needed for the project: The Outbound IVR dialer mode operates without agents, therefore it can perform outbound calls in a greater quantity. You can set up projects for Mass Callings (also known as Robo Calls) to run campaigns, telemarketing, urgent messages, sending reminders or any other kind of messages necessary for your business.
Reactive automation: The Outbound IVR system dials through the contacts in the database and performs predefined actions when a call is successfully established.
Full IVR solutions integration: It is possible to use all Cloudshope Live’s inbound IVR actions and processes in Outbound IVR projects. If you want to provide real-time assistance within your Outbound IVR project, you can create queues as well, so clients will still be able to contact specific agents.
Customizing calls: You can personalize your outbound calls by incorporating client data from your project’s database. Information to create these customized calls can be acquired from the client’s CRM system too, using real-time HTTP requests.
Defined timeframe: You can determine the running time of your Outbound IVR project, as well as the maximum number of dialing attempts that can be made to reach your clients.
Multichannel workflow: Besides phone calls, you can expand your Outbound IVR with other means of communication too. For example, you can integrate your email or text-messaging solutions in your Outbound IVR project to reach your clients more efficiently.
2. When Should You Choose Outbound IVR?In Cloudshope Live, there are 3 main dialer modes (Manual, Power and Predictive dialers), and with Outbound IVR you have a fourth method of managing your outgoing calls. But how should you know when to use each one? Below you can find some useful information and benefits of using Outbound IVR, so you can see whether it is the best choice for you.
When no agent is needed: If your project does not need to have real agents when contacting clients, then Outbound IVR is probably the best option for you. It is capable of performing a Mass Calling service, which can be used for educational, information and political campaigns.
When agent assistance is only needed occasionally: Even during automated processes, there are instances where a client needs to contact an agent, or vice versa. In such projects, Outbound IVR works very well.

Additional Information:

• Item Code: 173646
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Other common cases where Outbound IVR can be used include: First level of debt collection campaigns: where the amount due or the extent of a missed deadline is not significant, and does not yet require agent interaction. Completing surveys: clients can press their phone keypads in order to provide answers as values when participating in a survey. Cross- and up-selling campaigns: you can reach your existing clients and propose new products, special bundles or exclusive opportunities to them. Customer notifications: if you have a quick and important announcement for your clients regarding your business, you can send your voice message right away. New frontiers: Outbound IVR, with its unique features can be used for many more activities. It’s up to your imagination to explore the possibilities. How to Create an Outbound IVR project Let’s create a project in which we set up an Outbound IVR project. The steps below show the main steps you need to take when creating your project. In our example, the Outbound IVR project sends reminders to customers who are late with their most recent month’s payment. Step 1 - Start with creating a new project and set up the Outbound pane. Set up a new project with dialing mode set to Outbound IVR, but do not activate the project just yet. Name the project ‘Password Reminder’. Select the project, then navigate to Project > Channels > Voice > Outbound. Enter a value in ‘Simultaneous calls’ to specify the number of calls that can be initiated or be in progress at the same time. Set the Dialing time (sec). The system dials the customer for the time duration specified here. Call answered - disposition : select which Finished type disposition should be set by the system when a call is answered. Running timeframe: select timeframes within which the project should dial your customers.

Cloud telephony service for your business communication

Features of cloud telephony service in IndiaCall Tracking - cloud telephony service
Call trackingKeep a real-time and effective tab on your customer calls coming at your business number.
Call reports - cloud telephony service
Call reportsGet detailed & downloadable reports of your customers calls everyday through SMS and email.
call recording - cloud telephony service
Call recordingRecord & store your customer calls with cloud telephony solution to use it for training purpose.
live panel - cloud telephony service
Live panelGet a comprehensive live dashboard to monitor all your business calls related activities.
crm integration - cloud telephony service
CRM integrationIntegrate our phone system with your existing CRM and get all your callers’ data in one window.
IVR solution - cloud telephony service
IVR solutionRoute your calls directly to the concerned agent basis your callers’ input in the IVR menu.

Cloudshope as best cloud telephony service providerExclusive features with your cloud telephony solutionCloudshope provides uncomparable features with your cloud telephony solution. Our cloud-based call management solution encompasses features like virtual business number, IVR, call tracking, reporting and much more. Cloudshope cloud telephony solution in India not only automates your call handling process but also brings advancement to your customer communication.
cloud telephony service in india24*7 support for your cloud telephony servicesWe, at Cloudshope firmly believe in ensuring round the clock assistance to our customers. At any point of the day, if you have any doubt regarding your cloud telephony service, you can get in touch with our dedicated support team and expect your resolution as early as possible. With your cloud telephony service, we’ll deliver you the highest quality and 24*7 service.

SECURE, SCALABLE & AFFORDABLE CLOUD TELEPHONY FOR YOUR BUSINESS.Easy to install. Easy to scale. Get started with Cloudshope, one of India’s leading Cloud Telephony providers.
A NEW ERA OF BUSINESS COMMUNICATION IS HERE.Cloudshope Cloud PBX and PBX on mobile, can be used by various industries and businesses. Both globally and nationally leading enterprises are already capitalizing on cloud telephony.

EMPOWER YOUR SALES AND SERVICE WITH A MORE EFFICIENT COMMUNICATIONS AND COLLABORATION PLATFORMFrom Hosted IVR, to audio conferencing, and voice broadcast to geolocation, the advantages that cloud telephony offers will take your business to the next level.
ALARM Get real-time reporting, call-recording, analyticsALARM Route calls to right people fasterALARM 24*7 availability of servicesALARM Cut call and expensive hardware maintenance costsALARM Build business identity with one virtual numberA FEW OF THE MYRIAD FEATURES OF OUR CLOUD TELEPHONY SERVICES:Conference Call on the FlyAudio Conferencing Bridge CallModerator & Guest ManagementConference Dial-InIVR (Interactive Automated Attendant)Instant Messaging (IM)-Text & attachmentsDID numberCall Monitoring

Additional Information:

• Item Code: 429634
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Cloudshope is leading Cloud Communications and Collaboration service provider based in India, empowering SMBs and enterprises with Unified Communications, Cloud PBX, Work Flow Automation & Programmable Communications via APIs along with many other VAS that is designed to meet the increasingly complex needs of today’s business communication, call control requirements & collaboration. CLOUDSHOPE OFFERS A FULLY MANAGED CLOUD-BASED VOICE PLATFORM WITH: Security for all mobile touchpoints Advanced encryption, enhanced ZRTP Quick and seamless party-wide deployment Web-based admin console 24x7 Support Helpdesk Best Cloud Telephony Service Provider For Your Business Cloud telephony solution is new age business communication model that replaces traditional method of business communication through external hardware. Cloudshope is a modern day cloud telephony provider offers superior business communication products to businesses ranging from startups, SMEs to Enterprises business model to increase their business productivity with 99.99% uptime. New Way Of Business Communication In Cloud Cloud telephony completely shifts the entire business telephony system to cloud which reduces the hardware installation, setup and maintenance cost. Cloud telephony business communication system allows real-time call monitoring feature through which live customer calls can be tracked in dashboard.

Cloud Based EPBX Telephone SolutionsMove your business communication setup to the best cloud telephony platform in India. Make the switch in less than an hour. Enable remote work, reduce costs, increase productivity and improve customer experience.
Voice BroadcastingCall Center Solution
Use best of both Inbound call center and Outbound call center solutions on cloud. Virtual NumberVirtual Number
Track Marketing ROI of multiple campaigns with Knowlarity’s Virtual Numbers. Toll Free NumberToll Free Number
Domestic and international toll free numbers – the fastest way to contact your business. Missed CallMissed Call Service
Build interactive campaigns, get instant customer feedback with India’s best missed call service provider. IVRIVR
Delight your callers with intelligent and personalized cloud based IVR services. Bulk SMS SolutionsBulk SMS Solutions
Enhance your customer outreach by sending masss SMSes in one go.  Click To Call
Empower prospects to request a call back instantly and increase ROI by 143% 
Outbound Calling
Connect with millions of people through personalized automated calls and SMS.
Artificial Intelligence-enabled cloud telephone solutions with best user experience. Cloud-based phone system works on hosted servers and doesn’t involve installation of traditional hardware/software. The services are delivered via Internet and works on pay-as-you-go phenomenon. Features like virtual number, IVR menu, users, PR lines can be added easily in the future as your business grows without making major changes in the existing setup. Empowring Days With GreatTrack Live CallMonitoring every ongoing call between customer and agent by online.
Live Call MonitoringOur software allows you to record calls, monitor them and make better business decisions.It helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.
Call ForwardingForward every business call to connect with the available destination to make use of every opportunity.
Call Conditional RoutingOur automatic call distributor software routes calls based on a lot of conditions like time of the day a customer calls, the geography a customer is calling from or even the customer who is calling.
Multi Level IVROur Interactive Voice Response (IVR) improves customer engagement while taking off the human load.
Automated SMS NotificationRemain on top of the situation by receiving SMS alerts for all missed and received calls.
Agent ScheduleSchedule the call routing over IVR to agents based on their roster availability for days and shift timings.
Call AnalyticsTechnology blended with business intelligence lets you track the overall performance and analytics.
Choices NumberPick the number of your choice from the large pool of virtual numbers offered by Cloudshope.

why choose Cloudshope?HD Call QualityExperience seamless and high-quality voice calling with minimum call latency
24* 7 Customer SupportResolve all queries promptly with uninterrupted live assistance from our experts
Cost-effective PlansEnsure maximum return on investment with our economic and customised plans

Real-Time ReportingTrack & monitor your live calls by real-time dashboards to maximise your business efficiency
IntegrationsInnovate your business solutions with CRM and other 3rd party integrations
Industry ExpertsDelivered cloud-telephony services to diverse industry verticals with our technical expertise

Additional Information:

• Item Code: 9812759
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: How can cloud telephony help your business? Our Products Our intuitive products like toll free number, multi level IVR, voice broadcasting and bulk SMSes ensure that your customer service never waivers. Simple yet effective, these products keep your customers coming back for more. Our Solutions Whether it is setting up a hosted call centre or something as simple as click to call service, our solutions uncomplicate all business communications. They can redefine customer experience without burning a hole in your pocket. FEATURES Why Move Your Business to Cloud Quick Setup Quick Setup Eliminate the inconvenience of buying and installing the physical infrastructure. Get started with your cloud call centre within minutes. Call Management Solution Call Management Solution All-in-one call management solution provides you the access to call recording, forwarding, routing and other important calling features. Comprehensive Dashboard Agent Management Portal Get access to an online portal which keeps track of the agent’s performance over a comprehensive dashboard. Real-time Call Analytics Real-time Call Analytics Monitor live calls and campaign progress on our continuous tracking reports. Customise these reports as per your business requirement. Add-on Application Integration Add-on Application Integration Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications. Zero Infrastructure Investment Zero Infrastructure Investment Setup and maintain cloud telephony system without investing a huge amount in infrastructure purchase.

Best IVR Solution Provider for your BusinessWhy should you consider Cloudshope as your IVR Service Provider?Cloudshope replaces all the traditional communication mediums for businesses with intelligent cloud-based interactive voice response systems. Accelerate your customer support with the best features in the industry.


Virtual NumberTrack calls and auto-distribute them equally without any hardware setup using a virtual phone number.
call splittingGreeting MessagesAnswer calls automatically and integrate multilingual automatic greetings both offline and online.
missed callCall DistributionUse the round-robin pattern to add calls to the queue, prioritize them, and route calls automatically.
profileMissed Call AssignmentsNever miss a call. Convert every opportunity into business by improving the missed call response time.
profile24 X 7 ConnectivityAlways be ready to answer customer calls. Route calls automatically or set self-service options out of business hours.
notificationsAdmin App & Agent AppUse an interactive Admin app and Agent app to configure workflows and get quick summaries and reports.
Features of IVR SolutiondeviceDashboardCall RoutingDashboardCall RecordingDashboardCall History & LogsDashboardAutomated CallsDashboardCustomizationDashboardBusiness Hours

Benefits of using an IVR numberA glance into some of the many benefits of an IVR number for businesses.
Manage Large Call VolumesAutomatically handle large call volumes by distributing the calls to the available agents on time or adding them to the queue and informing them about the wait times, allowing you to streamline resource management and customer experience.
distribute callsCustomise IVR SettingsCustomise the IVR settings to meet your business goals or offer direct access and advanced services to privileged businesses and customers. Add them to your list and identify them intelligently as they call, improving the overall experience.
team performanceProfessional ConsistencyProvide professional consistency and 24 x 7 support with an advanced IVR system. Connect with your customers any time as an IVR is 24 hrs accessible and provides self-service options, pre-recorded voice messages, and easy navigation to solutions.
customer darkIVR MessagingUse a built-in curated list of music, text-to-speech options, or custom voice messages as you set up an IVR to enhance the user experience during hold times. Use these messages during wait-times or hold-times, or to greet and navigate the customers.
team performanceIVR Routing & Self-serviceUse the IVR settings to route calls simultaneously to respective agents or departments for faster resolution or provide self-service options for customers to navigate through multiple menus and find solutions automatically.

Call Filtering & RecordingFilter your calls as they come and re-route them to the right person or department to offer the best solution quickly, avoiding multiple hold times and escalations. Also, record calls to evaluate the quality of service at a later stage.

What is an IVR system?An Interactive Voice Response system (IVR number for businesses) is an advanced technology that allows organisations to manage both inbound and outbound calls efficiently using pre-recorded voice messages or text-to-speech tools. It evaluates the keyboard inputs of the user to route the calls to the right resources effectively for optimal customer experience and satisfaction.

Additional Information:

• Item Code: 098347
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What is an IVR system? An Interactive Voice Response system (IVR number for businesses) is an advanced technology that allows organisations to manage both inbound and outbound calls efficiently using pre-recorded voice messages or text-to-speech tools. It evaluates the keyboard inputs of the user to route the calls to the right resources effectively for optimal customer experience and satisfaction. customer dark How does the IVR Number Work? An Interactive Voice Response system (IVR for businesses) is an advanced automated phone solution used by organisations globally. An IVR system interacts with the callers using a preset menu and collects responses from their keypad inputs or voice responses. The IVR software can fetch information from the central database and trigger some actions like activation, deactivation, renewal, etc. team performance Picking the right IVR Service Provider Before deciding on the best IVR service provider, you need to understand if your company needs an IVR service or not. You will be required to implement an IVR solution from a reliable IVR service provider, if you have multiple branches and clients from various parts of the country or if you provide multiple services or sell more than one product. You should definitely invest in IVR software if you have a strong online presence and social media accounts, and have multiple departments and wings to manage. Now, once you have identified your requirements and are now set to get one, here is a detailed guide to help you choose the best system from the IVR service provider. Here is what you should do. The first thing to understand is whether you need an On-Premise IVR System or a Cloud-Hosted IVR System. In the case of a cloud-hosted IVR system, you don't need any hardware or infrastructure, whereas, for an on-premise IVR system, you may need some hardware and infrastructure based on the size of your solution.

People who use IVR solutions (buyer persona)An IVR system from a reputed IVR service provider is a must if you receive hundreds of customer calls and queries on various services. If you can't manage your agents or customer service departments efficiently, you should get an IVR solution immediately. If you handle the below operations and receive too many inbound calls, it's time for you to consult a competent IVR service provider and get the right solution. It can quickly boost your brand image, improve department efficiency, and reduce operational costs considerably.
• Sales• Support• Technical Query• Marketing• Billing• Product Returns• Cancellations

Industries benefiting from IVR service providersBusinesses of all types and sizes benefit from an IVR service provider as they can get a fully customized IVR solution to take their company to heights. An IVR solution can revamp the entire communication strategies and system of a company to its full potential. When you route calls to the right agent at the right time, you optimize the total efficiency of the customer support agents and departments. In addition to the basic features, an IVR service provider will give you advanced features like auto dialing feature, auto call recording, auto-answering, automatic online and offline greetings, call routing, etc., hence, helping your business take its efficiency to its peak level.

Here Are Some Industries That Can Take Full Advantage Of An IVR System.
• Banks• Lending Institutions• Insurance Companies• Real Estate Companies• Telecom Companies• Internet Providers• Schools & Universities• Specialized Examination Centers• General Services• Government Services• Professional Couriers & Deliveries• Airline Companies• Travel Agencies & Ticketing Agents• Dating & Entertainment Lines• Luxury Brands• Retail Chains• Building & Construction Industries• Hospitals & Clinics• Pharmaceuticals• BPO & Call Center Industries• Telemarketers• Surveying Companies• Food Delivery Services• Hotels & Resorts• Bars & Restaurants• Shopping Malls


What is IVR?An IVR system (Interactive Voice Response system) is an automated software that allows businesses to answer customer calls automatically, interact with them through pre-recorded voice messages, and route calls effortlessly to the right agent on time. It prompts users to make keyboard inputs or voice messages to navigate through a preset menu template. The purpose of an IVR is to brand your professional image, improve customer experience, reduce call holds and wait times, and get quick remedies to their issues with self-service options.


What are the advantages of IVR numbers?An IVR system offers several benefits to the organisation in many ways. Some of the most common advantages of an IVR number are automatic call routing, call recording, call filtering, auto call answering, call logs, reports and analytics, etc. Effective resource management, business hours schedule, IVR customization, improved agent productivity, lead conversions, etc., are a few among its benefits.

Additional Information:

• Item Code: 987253
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: How does the Interactive Voice Response system work? An IVR software allows a business to set pre-recorded voice messages or text-to-speech messages to interact with the customer whenever they press specific buttons or reply with voice messages. Customers can enjoy self-service options by using the multiple input methods and get quick services or remedies. An IVR number redirects or routes callers to a specific department or agent after collecting responses through the menus. It reduces wait times, multiple hold times, or multiple call escalation processes. How does IVR improve customer experience? An IVR number improves customer experience to a great extent by providing preset menus and voice messages as soon as they dial a business number . Customers can access the basic information from the preset menus or select the right input to get their calls automatically routed to the respective departments. It eliminates downtimes, call hold-times, call escalations, and more. As an IVR system can provide too much information without the help of an agent, customers can avail of such information any time of the day, which is outside the standard business hours.

Interactive Voice Response (IVR) System For Your Business
IVR service providersBest IVR Solution ProviderWhat is IVR?
IVR is a technology that allows businesses to interact with customers through pre-recorded voice messages using DTMF input through a keypad. An IVR system enables you to identify every caller’s need and route them to the best-suited agent based on their input and skillset required for the query.
Why Do Businesses Need IVR?
A big enterprise, like a healthcare provider, financial services  or retail store with a large number of customers, is bound to have different queries and concerns from the customers coming in. It will also be natural that certain agents are better skilled at handling specific customer queries than others. This can lead to an inefficient usage of resources where a less efficient agent spends more time on a query that could’ve been handled faster by another agent. An IVR system can be used to manage the routine queries and freeing up the precious resource time for handling critical queries.
Additionally, Intelligent Virtual Response systems with Artificial Intelligence helps businesses optimise their agent’s time and provide a better experience for their customers.
What Are Different Types Of IVR System?
IVR for Self-ServiceInteractive voice response system (IVR) is a technology that automates telephone services by allowing users to respond to automated prompts via voice commands. The self-service IVR transfers a call to a live agent only for critical queries or something which is more specific in nature. 

Hosted IVRHosted IVR services enable businesses to provide 24/7 customer service, even after business hours. This improves loyalty and satisfaction rates for customers, as well as streamlines processes for call center agents. These services are also cost-effective compared to other solutions like outsourcing. 
Agent-Assisted IVRAgent-assisted IVR software enables contact centres to seamlessly integrate voice recognition technology into their existing IVR systems. The agent-assisted IVR software helps to cut costs and stream operations by assisting customers with basic questions, reduce call volume, and ease wait times.
When Do Businesses Use An IVR Number?
Real-time customer engagementWelcome your callers with a customised and professional voice message.
 
Automation of customer supportEnabling the callers to get a self-serve tool and create a better user experience.

After Business Hours Customer SupportSet up a pre-recorded message for a caller who calls post business hours, also allow them to to leave a query or schedule an appointment.

Enhanced User ExperienceUse advanced voice recognition system that recognizes caller intent and responds with relevant options.

CallRecordingCustomer conversations are automatically recorded and stored on cloud for future purpose.

CallReportsCheck the number of your missed, attended, and outgoing calls agent and department wise.

TimelyFollow-upEnsure effective follow-up on your missed customer calls with timely notifications of the same.

Additional Information:

• Item Code: 934728
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: How IVR Is The Best Choice For Businesses? Increases Customer Acquisition – Reduces repeat queries Increases Customer Engagement – Reduces agents hold time Improves Revenues & Efficiency – Reduces costs, time and risks Create an IVR that is tailored to your needs Create an IVR that meets the needs of your business. Custom IVR flows can be created with welcome scripts, professional messages, best old music, and action-driven number dialling. Our team ensures that the entire flow is in line with the goal of customer engagement and satisfaction. What is an IVR phone system? Interactive Voice Response system (IVR) is a technology that allows organizations to interact with customers via a voice-based menu system. IVR phone systems are typically used by businesses to handle a large volume of incoming calls in an automated and efficient manner. The IVR system greets callers with a pre-recorded message, then presents a list of options for the caller to choose from, such as “Press 1 for Sales, Press 2 for Support, etc.” Based on the caller’s input, the IVR system can route the call to the appropriate department, play recorded information, or prompt the caller for additional information. IVR systems can reduce wait times for callers, improve call efficiency and accuracy, and provide a better overall customer experience.

How does IVR System works?IVR Systems (Interactive Voice Response) works by using automated voice menus to interact with customers over the phone. It uses touch-tone inputs or voice recognition technology to route calls to the appropriate department or provide information to the caller. The goal of IVR is to efficiently handle a high volume of calls and provide quick, accurate information to customers, reducing wait times and improving customer experience.

What are the advantages of using an IVR?IVR (Interactive Voice Response) systems offer several advantages:
Improved Customer Experience: IVR systems automate the call handling process, providing customers with quick access to information or assistance, even outside of normal business hours.
Increased Efficiency: IVR systems can handle multiple calls simultaneously, reducing wait times and increasing the efficiency of call centers.
Cost Savings: IVR systems can save costs by reducing the number of live agents required to handle calls and by handling routine inquiries and tasks automatically.
Improved Data Collection: IVR systems can gather information from customers, such as account numbers, account status, and more, allowing companies to better understand their customers.
Increased Availability: IVR systems can provide customers with 24/7 access to information and services, even when call centers are closed.
Increased Scalability: IVR systems can be easily scaled to meet growing demand, making it easy to accommodate growth.

What is IVR?Interactive Voice Response System:IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.
In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.

How does the IVR Number System Work?Customer reaches out on the business phone number provided by your websiteThey hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcomeOnce the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.

Features of IVR Service
24x7 Customer SupportCustomers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.
Live PanelAgents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.
Multi-level IVRMultiple levels in IVR can be created and configured separately with brilliantly-designed call flows.
Intelligent Call RoutingCall routing intelligently routes every caller to the right department & agent so that long call queues can be excluded.
Instant NotificationsMissing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.

Additional Information:

• Item Code: 974219
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Best IVR service provider in India About Cloudshope provided IVR Service For businesses across the countries and industries, IVR solutions have made it possible for organizations to encourage seamless communication between all clients, stakeholders, and team members of corporate organizations. Cloudshope is a true believer in the power of strong and professional communication and we have seen how IVR does that effectively. Cloudshope IVR service has been one of the leading ones in the market, and that’s because of the smart and advanced technology it is built on. Indian ivr service provider Language options We believe that an IVR service should be capable of providing flexibility to its customers and accommodating their different needs and backgrounds. Hence, we provide multiple language options in which you can set your voice greeting for your customers and ensure the most personalized welcome to them. Indian ivr service provider Parallel Ringing While there are different users mapped behind your front-end business contact number, you’d always want to assure that no caller has to wait on call for long. Hence, with Cloudshope IVR service, your incoming call can ring to all your users simultaneously increasing the chances of faster resolution. Indian ivr service provider Flexible user mapping Cloudshope ensures that you have a scalable and reliable mode of customer communication capable to adjust with your changing business needs. You can add or remove your users with just a few clicks. You can even set different users for weekends and working/non-working hours as per your convenience. Indian ivr service provider Call Routing Options One of the prime features of IVR service is its ability to route calls to specified mobile numbers. Businesses can choose different call routing options as per their team working. This could be simultaneous routing, one-on-one call routing for a certain time duration to the given set of phone numbers.

Choose the Best Cloud IVR Solution ProviderInteractive Voice Response (IVR) is an automated telephony system that handles any call volume of your customers. At Cloudshope TG, the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR service improves productivity and experience as it enables you to map departments and agents using the extension and so allow you interact with your customers and routes calls to the appropriate agent or department.Let our IVR system do more - gather information, get detailed reports of your business calls, speak to your customers, offer self-service or connect them to the right agent, both inbound and outbound campaigns.Cloud IVR solutions laced with powerful features.


The Basics#Call Tracking with IVR NumberGet a single business number and track, record, and maintain all calls. With voicemail, abandoned call reports and call back alerts, you never either miss a call or keep your customers waiting for too long.
#Connect to the right agent fasterManage wait times efficiently by giving caller’s a choice from multi-tiered menus to connect to the appropriate agent or queues.
#Toll-free IVR numberOur Toll-Free IVR creates an easy and free of cost channel for customers to access you. Track and record your incoming and outgoing calls with our cloud based telephony system without making the customer shell-out any money while trying to reach you. Avail our Virtual Number Service today!
#Easy CRM integrationUsing our APIs you can integrate CRM easily to save customer data with complete recording details, including caller specifications, call duration, time, and caller location at one place. Pull in customer data from any popular CRMs or a custom-built solution and access it in a few clicks. Save agents time by not making them toggle between multiple screens.
#Uninterrupted supportAvailable 24/7, IVR system offers quick and seamless support to your customers. Record all messages of customers on voicemail during non-working hours and never slip a potential business lead.

Handling callsCall RecordingRecord all customer calls on your virtual number and use these call recordings for internal training or get an insight into your customer preferences.
Call Routing AnywhereWith our Cloud IVR service, route your customer calls to multiple agents at a single point of time. It efficiently handles a large traffic of calls, not missing any potential business opportunity.
Customized GreetingsOffer localized experiences with customized greetings for different departments, and brands. Record new messages or upload existing voicemail greetings.

What Is IVR?IVR or Integrated voice response is an automated telephony software technology that enables the interaction of human callers with computerised features using DTMF tones input or voice. The technology is mainly used in call centres.
‘Having a rich customer-base’ is every business’s wish and that definitely leads to high call volume. Traditionally, the handling of large call volumes was a little cumbersome, but with IVR the whole process becomes easy. An IVR system is an effective way to route calls by settling down the basic interaction and forwarding it to the right agent, if required. It helps to save both the agent’s as well as the customer’s time.

Additional Information:

• Item Code: 982742
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: How Does An IVR Work When a caller initiates a call, the IVR system interacts by providing them choices using a prerecorded voice menu. The caller needs to respond according to their requirement, via voice response or phone keypad. According to the caller’s response, the IVR decides its actions. Either the system will provide further information or transfer the call to a suitable human agent. The IVR system helps to find the right department or agent for the caller. Cloudshope’s IVR Facility for Contact Centers At Cloudshope, the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR system helps contact centres to improve their productivity, KPIs as well as increase customer satisfaction. It helps brands to provide 24*7 uninterrupted support to their client. IVR (Interactive Voice Response) solution gives the caller an option to choose among the list of options on call so that he/she can connect to the right department and resolve his/her queries. SparkTG’s IVR solution is a cloud-based IVR solution and therefore, without installing any software on your systems or augmenting any additional system at your premises, you can handle a large volume of calls without any hassle in the most professional way IVR solutions can be of multiple types - Single level, Multi-level, Integrated IVR, Self-serviceable IVR, agent-assisted IVR, and so on. In a single-level IVR solution, you just need a single input to connect to the right department whereas, in a multi-level IVR solution, you have to input multiple inputs before you can reach the desired department. An Integrated IVR has API integrations inbuilt to get the callers' data and the next set of actions from a third-party system like CRM. Self-serviceable IVR, unlike an agent-assisted IVR where the call routes to an agent who resolves the customers' query with the help of FAQs built over the IVR. An IVR can be a combination of these or either of these.

Have you ever wondered what IVR Service Provider is? Allow us to provide a short description of IVR, and you also understand IVR-based services later on.
IVR’s full form is Interactive Voice Response, and it is Automated Communication Technology.
Mainly, major companies use it because it enables customers to interact with the services without human assistance.
You can take the example of Airtel customer support, Apple customer support, AT&T customer support, and more.
Anyone can use it by adding scripts.Callers can make transactions.Callers can reach out to the customer care representative.It helps the callers to learn about solutions and new services.Keep in mind that the main purpose is to assist the callers without human presence and it also helps businesses to provide more effective customer support without any extra effort.
IVR Technology has become an important tool for companies like Banks, LPG Gas providers, Customer care, Amazon packages, and more.

Finding an ideal IVR Service provider in India is extremely difficult. A google search is not enough to find a reliable IVR solution because there are so many lousy & irresponsible providers in the market Also Best Cheap Nvme Hosting in India.
You want to avoid such providers or else you have to face a hard time with them.
Allow us to suggest five IVR providers, who are reliable & offer the services at an affordable price.

Cloudshope is an advanced-level cloud telephony IVR Service Provider in India. They land in the First position on our IVR services in India list.

The IVR service provider advertises Toll-Free numbers, virtual numbers, voice broadcasting, click-to-call, IVR-based services, IVR-hosted services, and more.
We have a clientele of Cipla, OLA cabs, Cars 24, Glidec, and more.

The dashboard has basic IVR and advanced IVR.A user-friendly dashboard that allows you to pick your choice of numbers, and virtual numbers.Custom On-Hold Music, Custom SMS API, Multi IVR, Automated Outbound Calling, and personalized IVR.You can subscribe to the bulk SMS packages as well.Voice broadcasting helps you to send outbound calls instantly and connect to your customers.The call routing assigns any available user or the right department.The company also offers miss call service for a quicker & hassle-free campaign.A Toll-Free Number can add great value to any business.Specification:Every inbound & outbound call can be recorded for quality purposes. A real-time analytic and call logs to check back the received & dialed calls.
A dedicated toll-free customer care line for those who want to reach customer care.

Cloudshope is an Indian company that offers interactive voice services. The company headquarters is located in Noida.

The dashboard has a virtual number-creation feature that enables you to add virtual numbers.A toll-free number can a great amount of value to your company, and you can add it using these companies.You can also enable scripted automated calls so that customers can self-solve the problem.An inbuilt feature to look at the performance & analytics to improve your company.They have a blog that teaches you how major companies have implemented number masking, automated phone calls, reduce operational costs, increase efficiency, and more.Specification:Unlike many other brands in this industry, Cloudshope allows you to use the package for SMS & Voice purpose. It is entirely up to you, whether you want to use it for the Voice purpose or send SMS. You also get validity, and it is not a monthly subscription. A monthly subscription would be a bad idea for a smaller business with less communication activity.

Additional Information:

• Item Code: 398724
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Cloudshope is a major platform in the industry, and they are working with some of the popular brands in the country. You can use virtual numbers to send & receive calls from clients & customers.An (1800-000-000) toll-free number can add great value to the customers.A unique number that represents your brand is called a vanity number in the business.You get insights like analytics reports, call information, history, performance report, voice mail facility, and more.There are additional features like re-marketing, CRM integration, SSL security, and more. Specification: Cloudshope is an established company, and it comes with the benefit of expertise. They offer an instant demo for you, so you can try it before you buy. You can start recording the calls for quality purposes and customize IVR. They have strong customer care to support your queries and solve issues. And, it is one of the reasons why they stand number one on our IVR services in India list.

Interactive Voice Response (IVR) System for BusinessesWhat is IVR?Interactive Voice Response is a technology that allows a pre-recorded voice to interact with humans through voice and DTMF tones input via the keypad. Meaning, when you call, the voice on the other end will be computer-generated. You can use your phone’s keyboard to create a certain outcome.

Types of IVRivr-system-for-businessSingle-level IVRThis is the simplest form of IVR. In this type, you can only add a single layer of IVR to your call flow. Single level IVR is perfect for simple use cases where one input is enough to connect an agent or trigger a message.
ivr-system-for-businessMulti-level IVRYou can think of multi-level IVR as an IVR within an IVR. Sometimes it’s unmanageable to create an IVR menu with a 0-9 prompt. In this case, you can use multiple layers of IVR in your call flow to streamline the workflow.
How have businesses traditionally used IVR?
PersonalisationWith Cloudshope’s IVR, you can decide what your customers hear. Say for instance someone is calling for the first time, then you can play a greeting that different from when a person is calling the second or third time. Personalization is important because it helps your customer listen to more relevant information.

Gather feedbackIVR systems can be used as an effective channel to collect valuable feedback from the customer which can then be used to improve customer experience.

Be available after hoursNot all companies have a 24×7 customer support. In cases like these, IVRs can help. Simply set up with a greeting that mentions your office is closed and also mentions your work hours. This will help customers call back during your business hours.
ivr-for-paymentsEasy updatesThis method allows your customer to pay for services availed using their mobile phones. From ordering movie tickets to home delivery, almost every division has used IVR for payments at some point.
ivr-system-for-order-verificationCash on delivery verificationCash on delivery orders, if not verified, incur huge expenses for companies. Companies now use a simple IVR system that ensures the order is verified by the customer before it goes out for delivery. This saves time, money and human resources for the company at stake.
ivr-feature-to-interact-in-different-languagesFor local language interactionA system that is completely automated is one of the most basic uses of IVR. It is the easiest way to communicate with people of all languages, without having to hire people who speak all these different languages.

Better customer experienceOur Smart IVR feature ensures your customers speak to the right person who can help them with what they are looking for. The easier it is for your customers to get connected to the right person, the happier your customer will be.
ivr-feature-to-check-order-statusAutomated checking for order statusWith IVR, all a customer has to do is call the number given by the company, punch in his user ID and he gets the status of his order. This makes it simple for the customer while also avoiding the human intervention, thereby reducing the need for extra manpower.

Improve efficiencyWith automated IVR systems, there are now streamlined processes in place. Your company is now able to have a process in place for all mundane tasks so that your staff can focus on other key activities.

Additional Information:

• Item Code: 249729
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: How IVR Works IVR-works-by-calling-in-to-customer-facing-number 1 Customer dials a business phone number A customer reaches the number mentioned on your ad/website/app. 2 They hear a greeting followed by prompts Customers are asked to input certain numbers (DTMF inputs) via their dial-pad for corresponding outcomes. ivr-dtmf-input-for-callers IVR-reads-out-speach-to-text 3 The corresponding outcome pans out Example: Call gets connected to the correct department or the customer hears their account balance. How to Build an IVR Call Flow Here’s how simple it is to build an IVR call flow using Cloudshope Why is an IVR number essential for your business? sound-professional-with-ivr Sound professional Greet your callers with a clear and concise IVR greeting route-calls-to-agents-using-ivr Route calls with ease Press 1 for Sales, 2 for Support etc. Give your customers the best experience ivr-suppports-remote-working Support remote working With Cloudshope’s IVR number, you can work from anywhere ivr-system-for-business Smart call routing Time-based and team-based call routing on the caller’s input through your IVR system smart-ivr-solutions Reports and analytics Agent-wise Reporting and Call analytics everyday on a real-time basis ivr-in-call-center Scale with ease Add/Remove agents with a click of a button. You can also scale your calls without any inhibitions!

Advantages : Best IVR ServicesIncreased marketing and lead management proficiency.Keep track of opportunities within a single database.Manage leads & sales' lifecycle that accelerate ROI.Give a top level of control over the business.Streamlines all the business communication.Auto Feedback, Reduce support request costs.

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Why choose IVR GURUWe are an IVR guru and provide one of the top IVR services in India, with round-the-clock support. We have a highly-skilled technical team that can assist you in resolving any concerns you may have. We have an ever-increasing number of dependable customers. Rather than selling you a good or service, we focus on providing high-quality services. We all know that in today's competitive environment if someone wants to improve their brand and commercial capabilities, quality work is the key to success. This is one of the reasons why we are regarded as one of India's leading Cloud IVR Solution Providers in India.
These days, IVR System Solution is very crucial, and we know how to give it on time and at a reasonable price. We have a lot of experience in this area such as servetel, fast2sms, free2sms, and we've worked with a lot of reputable big brands and small/medium enterprises for a long time.

IVR Services Features   Auto Lead Assigning   Report   User Wise Dashboard Option   Download Recording   Lead Capture   Maintain Client Profile   Follow Up   Call Recording   Follow Up Notifications   History Report   Working With Lead   Agent Forwarding   Client Searching   Lead IVR Feature (Sticky)   Google Adwords Report   View Lead / Client History
How we as a top IVR service provider helpYou may acquire information about clients and route calls as needed with the correct use of IVR servetel. Our clever IVR system established through a virtual number give the optimal working versatility to save you as well as the customer's time. Our company is recognized as one of the best cloud telephony IVR Service Providers in India, for numerous years. We offer the advantages of its cloud services to help your company create more leads. You can even customize your IVR number to address customers by their first and last names. We have successfully served domestic clients to provide the best available IVR system cost, and we are currently one of India's leading Cloud IVR Solution Providers in India then servetel, fast2sms, free2sms and more.
Everything is meticulously planned, and our special IVR System Solutions are available at reasonable pricing and for a limited time. The IVR software we offer includes all of the essential functions, such as IVR designer, self-service IVR, call queuing, and more. In short, whether you're a small business or a large corporation, we are your ideal partner for providing the most valuable IVR service. Finally, we look into each and every question about service updates and other pressing issues. We ensure that no part of the professional stairwell is overlooked.

Additional Information:

• Item Code: 312973
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: How we as a top IVR service provider help You may acquire information about clients and route calls as needed with the correct use of IVR servetel. Our clever IVR system established through a virtual number give the optimal working versatility to save you as well as the customer's time. Our company is recognized as one of the best cloud telephony IVR Service Providers in India, for numerous years. We offer the advantages of its cloud services to help your company create more leads. You can even customize your IVR number to address customers by their first and last names. We have successfully served domestic clients to provide the best available IVR system cost, and we are currently one of India's leading Cloud IVR Solution Providers in India then servetel, fast2sms, free2sms and more. Everything is meticulously planned, and our special IVR System Solutions are available at reasonable pricing and for a limited time. The IVR software we offer includes all of the essential functions, such as IVR designer, self-service IVR, call queuing, and more. In short, whether you're a small business or a large corporation, we are your ideal partner for providing the most valuable IVR service. Finally, we look into each and every question about service updates and other pressing issues. We ensure that no part of the professional stairwell is overlooked. Even if you have no prior knowledge of the IVR system, our professionals will thoroughly explain them to you. Our organization adheres to industry norms of professionalism, and we have a clear policy for each IVR system cost. You can reach out to us at any moment for the best IVR Number for Business by dialing our numbers.

What is an IVR Solution?Interactive Voice Response (IVR) is a technology that lets businesses automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & Text to Speech technology. It works on DTMF input entered by the customer. With IVR, interact with callers & route calls to agents when required.
Benefits of IVR SolutionGuide your customers to the right agent, through multi-level category menus assisting them to resolve their queries faster.
Generate More LeadsGenerate More LeadsKeep up with the customer’s requirements ensuring more leads and customer loyalty through a rapid iteration process.

Enhance Brand ImageEnhance Brand ImageEnable your callers to talk to experts as per the options selected from the offered menu of multi-level IVR.

Manage Large Call VolumesManage Large Call VolumesHandle large call volume by connecting to multiple customers automatically at a single time via advanced multi-level IVR.

Offer Personalized ExperienceOffer Personalized ExperiencePersonalize customer interactions through welcome greetings such as their names, while predicting their needs based on past interaction history.

Easy to Set-up and ActivateEasy to Set-up and ActivateWith a smart plug-n-play solution integrate your existing CRM software for easy access.

Be OmnipresentBe OmnipresentForward all customer calls to agents mobile numbers, as well as landlines to manage business calls from anywhere.

Features of IVR Solution
videoMulti-lingual SupportOffer multilingual support to customers with customized English, Hindi and regional custom messages.

video24 x7 Customer SupportOffer 24x7 uninterrupted support to your customers via record messages and provide instant query resolvement.

videoCall RoutingCall routing enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time.

videoCustomizable MenuCustomize the call flow with a menu categorized along with several sub-menu options to help your customers navigate their queries.

videoConcurrent CallsRespond to an unlimited number of concurrent inbound calls at a time to reduce customer wait time.

videoCall RecordingRecord every call in real-time to listen to them later and maintain quality standards.

IVR (Interactive Voice Response) is a cost-effective solution that allows businesses to automate customer interactions in inbound calls using pre-set multi-level menus. Quick-resolution of queries and reduced queue time elevates customer experience with minimum human intervention.

What are the advantages of using an IVR?downArrowImplementation of IVR is extremely cost-effective as agents need not be connected immediately, optimizing their talk-time on other operational calls. The pre-recorded multi-level menu helps in resolving customer queries instantly, reducing customer wait time significantly.

What are the different types of IVR?downArrowThere are two types of IVR - Single-level IVR where the call is answered with a pre-recorded greeting or message. Multi-level IVR offers a hierarchical structure, thus expanding the capability of resolving customers’ queries instantly.

Additional Information:

• Item Code: 982532
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What is IVR?downArrow IVR (Interactive Voice Response) is a cost-effective solution that allows businesses to automate customer interactions in inbound calls using pre-set multi-level menus. Quick-resolution of queries and reduced queue time elevates customer experience with minimum human intervention. What are the advantages of using an IVR?downArrow Implementation of IVR is extremely cost-effective as agents need not be connected immediately, optimizing their talk-time on other operational calls. The pre-recorded multi-level menu helps in resolving customer queries instantly, reducing customer wait time significantly. What are the different types of IVR?downArrow There are two types of IVR - Single-level IVR where the call is answered with a pre-recorded greeting or message. Multi-level IVR offers a hierarchical structure, thus expanding the capability of resolving customers’ queries instantly. What are the features offered by a good IVR solution?downArrow Clients and customers engage with IVRs regularly to resolve queries and to receive news about product launches. The best IVR solution automatically understands the intent behind each call and drives valuable insights in real-time based on caller behavior. The call is automatically connected to the ideal agent, who can quickly resolve the query based on prior intent. What is the meaning of a hosted IVR solution?downArrow Hosted IVR solutions are automated call management solutions that initiate communication with customers with a personalized greeting. The automated bot asks relevant questions from callers, giving them the ideal agent to connect to instantly. Hosted IVRs are cloud-based solutions that do not require expensive infrastructure investments or on-premises hardware. Data is completely secured on the cloud and can be accessed by team members within the organization.

Integrate our IVR system with both inbound and outbound callsivr-system-for-businessInbound callsIf you have called a customer support number before, you must have experienced Inbound Call IVR. You can use IVR to connect the dialer to the right department, send information via SMS and more. Inbound IVR systems are popularly used for customer support, order tracking and more.
ivr-system-for-businessOutbound callsIVR can be implemented for Outbound calls too. For instance, you can make automated calls with a pre-recorded message that will play when the person on the other end answers. You can use IVR to accept input from the customer. Outbound Call IVR is especially useful for feedback, surveys and COD confirmation.

utomate your business communication with multi-level IVR number systemivrIVR  automationWhat can you use IVR automation for?

Surveys for market researchIVR is the most economical and easiest way to conduct a market-research survey. Understand your customer demographic and decode their purchasing preferences and habits with surveys.

Feedback about customer satisfactionIVR is the best way to collect feedback. You can also use a multilingual method to solicit feedback, thus ensuring language does not pose a problem.

Large scale employment driveHiring for blue-collar jobs is a challenge. A simple IVR call blast can help with the initial screening of employees. This is particularly useful for driving large-scale hiring.

Choosing a reliable IVR service provider is the key to implement a robust IVR system. Below are some of the important factors to consider:
1. Reliability: Check your service provider's uptimes as it directly affects your system. 
2. Flexible APIs: Check if your IVR service provider’s APIs are flexible and easy to implement in your backend systems.
3. Data Privacy: Always choose a company that is ISO certified and exercises enterprise-grade security practices.
4. Platform Scalability: Always choose an IVR provider that can quickly scale up or down as per your business needs.
5. Customer Support: Choose an IVR service provider that assures you of timely support in case you run into problems.
IVR software is fully customisable. Depending on your needs, you can build a semi-automated IVR, where a human is involved in the call flow, or a fully automated IVR where a bot is involved or you can also build a hybrid IVR where both a human and a bot can be involved in the call flow.

Some of the advantages of using an IVRS number are:
1. Provide a better customer experience for your customers.2. Get a better brand image.3. Be available even after the business hours.4. Handle larger call volumes with a lean team.5. Get call information and other rich data for analytics and training purposes.6. Scale as you wish and achieve a great level of efficiency. 
IVRS stands for Interactive Voice Response System. It is a technology that allows a pre-recorded voice to interact with humans through the use of voice and DTMF tones input via the keypad. What this means is, when you call, the voice on the other end will be a computer generated voice. You can use your phone’s keyboard to create a certain outcome. For example, “Press 1 to speak to our Support team” and “Press 2 to speak to our Sales team”. Now as you press 1, you get connected to the support team (a human) at the other end and get your query solved.

Additional Information:

• Item Code: 8648237
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What is IVR? Interactive voice response is the abbreviation for IVR call. Callers can communicate with a computer-operated phone system using voice recognition and DTMF sounds input via a keypad using this technology. In simple terms, an IVR system plays a pre-recorded voice that asks people to respond by hitting digits on their mobile phone's keypad to select an option. Let's know how we are the best IVR service provider in India but first things first, let's know about IVR. IVR service provider in India Every firm wishes to have a large customer base, which inevitably leads to a high phone call volume. Large voice call volumes have traditionally been difficult to handle, but with the IVR system, the process is simplified. An IVR service is a good technique to route calls because it settles the basic contact and, if necessary, forwards it to the appropriate agent. It helps to save time for both the agent and the customer. Our IVR System Solutions are designed to cut the cost of phone calls to and from your company in half. At the same time, we provide your company with the combined strength of client service and a comprehensive marketing strategy. You can use our outsourced IVR Number for Business to acquire database access, adjust call flow, make call-backs, scale-up, and integrate with the web Auto Dialer Services1 Maintain a high level of utilization and cost efficiency when it comes to your contact center. Our auto dialers can help your sales and lead generation teams improve their efficiency. Best ivr service provider in india Missed Call Services Your customer is just a missed Call Away. Do not miss out any lead. Get your customers connected Make them subscribe you helps in surveys, voting and campaigning.For Getting Feedback. ivr service provider in Ghaziabad Toll-Free Service we are rendering the premium quality Toll Free Number Service.It provides Positive Branding to any organisation.The good news is, toll free numbers are portable required.

Transform Your Business with IVRInteractive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.
By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.
IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.
Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.IVR systemIVR numberSticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.
Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.
Cloudshope's real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment.FEATURES
Delivering Best-in-class IVR Solutionapplication integrationAdd-on Application Integration
Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.
multi level IVRProgrammable Multi-level IVR
Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.
professional voice oversProfesional Voice Over Artists
Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.
live call monitoringLive Call Monitoring Dashboard
Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls. .
text-to-speechBuilt-in Text-to-Speech
Dynamically convert written texts into audio messages to align your message scripts with customer needs.
call bargingCall Barging/Whispering
Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.

BENEFITS
Spend Less and Deliver Moreauto attendantAuto-attend Incoming Calls
Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation.proffessional brand image Build Professional Brand Image
Greet callers with a warm voice message and reflect a professional brand image in every customer conversation.boost agent productivity Boost Agent Productivity
Maximise agent’s productivity by eliminating everyday mundane tasks and shift focus on high-value customer interactions.high call volume Handle High Call Volumes
With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.customer experience Deliver Rich Customer Experience
Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents.first call resolution Maximise First Call Resolution
Redirect calls to the best-suited agent and ensure a successful query resolution i

Additional Information:

• Item Code: 987593
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Best-in-Market Pricing Get high-quality cloud telephony suite with minimal effort and cost investment. 99.99% Uptime Guarantee Cloudshope offers 99.99% SLA-backed uptime with N+1 redundant infrastructure. End-to-End Customer Service From research to post-purchase assistance, we ensure hassle-free customer service at every step. Enhanced Customer Support Get enhanced live assistance from our product experts over email, chat and call. API Integrations Innovate your business solutions with CRM and other third-party application integration. Cloud Telephony Suite Get access to fully functional cloud telephony suite along with free SMS & call credits. An IVR is a pre-recorded voice menu communicated to a caller as soon as they call (or right after a pre-recorded greeting) that responds to key inputs (usually numbers 0 to 9 on the keypad) or voice commands. It is interactive in the sense that it can be over multiple levels—much like a flow chart—and it prompts responses from the caller. It efficiently gathers basic data for the live agent to help a caller better, or even to eliminate the need of an agent for simpler queries and information requests. It takes advantage of DTMF (dual-tone multi-frequency), which are essentially sounds corresponding to each key that are recognised on the other end as the intended input. The IVR is set-up using Cloudshope’s easy-to-use portal, where various options, recordings, and their flow can be easily designated. These days, it’s also about artificial intelligence (AI) and voice inputs, which are used to improve the IVR experience.

Best IVR Solution Provider for your BusinessWhy should you consider Cloudshope as your IVR Service Provider?Cloudshope replaces all the traditional communication mediums for businesses with intelligent cloud-based interactive voice response systems. Accelerate your customer support with the best features in the industry.
settingsVirtual NumberTrack calls and auto-distribute them equally without any hardware setup using a virtual phone number.
call splittingGreeting MessagesAnswer calls automatically and integrate multilingual automatic greetings both offline and online.
missed callCall DistributionUse the round-robin pattern to add calls to the queue, prioritize them, and route calls automatically.
profileMissed Call AssignmentsNever miss a call. Convert every opportunity into business by improving the missed call response time.
profile24 X 7 ConnectivityAlways be ready to answer customer calls. Route calls automatically or set self-service options out of business hours.
notificationsAdmin App & Agent AppUse an interactive Admin app and Agent app to configure workflows and get quick summaries and reports.
Features of IVR SolutiondeviceDashboardCall RoutingDashboardCall RecordingDashboardCall History & LogsDashboardAutomated CallsDashboardCustomizationDashboardBusiness Hours

Benefits of using an IVR numberA glance into some of the many benefits of an IVR number for businesses.
Manage Large Call VolumesAutomatically handle large call volumes by distributing the calls to the available agents on time or adding them to the queue and informing them about the wait times, allowing you to streamline resource management and customer experience.
distribute callsCustomise IVR SettingsCustomise the IVR settings to meet your business goals or offer direct access and advanced services to privileged businesses and customers. Add them to your list and identify them intelligently as they call, improving the overall experience.
team performanceProfessional ConsistencyProvide professional consistency and 24 x 7 support with an advanced IVR system. Connect with your customers any time as an IVR is 24 hrs accessible and provides self-service options, pre-recorded voice messages, and easy navigation to solutions.
customer darkIVR MessagingUse a built-in curated list of music, text-to-speech options, or custom voice messages as you set up an IVR to enhance the user experience during hold times. Use these messages during wait-times or hold-times, or to greet and navigate the customers.
team performanceIVR Routing & Self-serviceUse the IVR settings to route calls simultaneously to respective agents or departments for faster resolution or provide self-service options for customers to navigate through multiple menus and find solutions automatically.

Call Filtering & RecordingFilter your calls as they come and re-route them to the right person or department to offer the best solution quickly, avoiding multiple hold times and escalations. Also, record calls to evaluate the quality of service at a later stage.

What is an IVR system?An Interactive Voice Response system (IVR number for businesses) is an advanced technology that allows organisations to manage both inbound and outbound calls efficiently using pre-recorded voice messages or text-to-speech tools. It evaluates the keyboard inputs of the user to route the calls to the right resources effectively for optimal customer experience and satisfaction.

Additional Information:

• Item Code: 635342
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: How does the IVR Number Work? An Interactive Voice Response system (IVR for businesses) is an advanced automated phone solution used by organisations globally. An IVR system interacts with the callers using a preset menu and collects responses from their keypad inputs or voice responses. The IVR software can fetch information from the central database and trigger some actions like activation, deactivation, renewal, etc. team performance Picking the right IVR Service Provider Before deciding on the best IVR service provider, you need to understand if your company needs an IVR service or not. You will be required to implement an IVR solution from a reliable IVR service provider, if you have multiple branches and clients from various parts of the country or if you provide multiple services or sell more than one product. You should definitely invest in IVR software if you have a strong online presence and social media accounts, and have multiple departments and wings to manage. Now, once you have identified your requirements and are now set to get one, here is a detailed guide to help you choose the best system from the IVR service provider. Here is what you should do. The first thing to understand is whether you need an On-Premise IVR System or a Cloud-Hosted IVR System. In the case of a cloud-hosted IVR system, you don't need any hardware or infrastructure, whereas, for an on-premise IVR system, you may need some hardware and infrastructure based on the size of your solution. customer dark Factors to consider before choosing an IVR Service Provider 1. Understand if the IVR service provider offers a multi-level IVR system where you have multiple hierarchy levels and elevations. 2. You should always opt for a cloud-hosted solution to reduce the initial operational expense and access it from anywhere. 3. It must be easy to set up, configure, and use, and it must even be easy for novices to learn quickly.

Interactive Voice Response (IVR) System for Businesses

What is IVR?Interactive Voice Response is a technology that allows a pre-recorded voice to interact with humans through voice and DTMF tones input via the keypad. Meaning, when you call, the voice on the other end will be computer-generated. You can use your phone’s keyboard to create a certain outcome.
Types of IVRivr-system-for-businessSingle-level IVRThis is the simplest form of IVR. In this type, you can only add a single layer of IVR to your call flow. Single level IVR is perfect for simple use cases where one input is enough to connect an agent or trigger a message.
ivr-system-for-businessMulti-level IVRYou can think of multi-level IVR as an IVR within an IVR. Sometimes it’s unmanageable to create an IVR menu with a 0-9 prompt. In this case, you can use multiple layers of IVR in your call flow to streamline the workflow.
How have businesses traditionally used IVR?
PersonalisationWith Cloudshope’s IVR, you can decide what your customers hear. Say for instance someone is calling for the first time, then you can play a greeting that different from when a person is calling the second or third time. Personalization is important because it helps your customer listen to more relevant information.

Gather feedbackIVR systems can be used as an effective channel to collect valuable feedback from the customer which can then be used to improve customer experience.

Be available after hoursNot all companies have a 24×7 customer support. In cases like these, IVRs can help. Simply set up with a greeting that mentions your office is closed and also mentions your work hours. This will help customers call back during your business hours.
ivr-for-paymentsEasy updatesThis method allows your customer to pay for services availed using their mobile phones. From ordering movie tickets to home delivery, almost every division has used IVR for payments at some point.
ivr-system-for-order-verificationCash on delivery verificationCash on delivery orders, if not verified, incur huge expenses for companies. Companies now use a simple IVR system that ensures the order is verified by the customer before it goes out for delivery. This saves time, money and human resources for the company at stake.
ivr-feature-to-interact-in-different-languagesFor local language interactionA system that is completely automated is one of the most basic uses of IVR. It is the easiest way to communicate with people of all languages, without having to hire people who speak all these different languages.

Better customer experienceOur Smart IVR feature ensures your customers speak to the right person who can help them with what they are looking for. The easier it is for your customers to get connected to the right person, the happier your customer will be.
ivr-feature-to-check-order-statusAutomated checking for order statusWith IVR, all a customer has to do is call the number given by the company, punch in his user ID and he gets the status of his order. This makes it simple for the customer while also avoiding the human intervention, thereby reducing the need for extra manpower.

Improve efficiencyWith automated IVR systems, there are now streamlined processes in place. Your company is now able to have a process in place for all mundane tasks so that your staff can focus on other key activities.

Additional Information:

• Item Code: 453434
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: How IVR Works IVR-works-by-calling-in-to-customer-facing-number 1 Customer dials a business phone number A customer reaches the number mentioned on your ad/website/app. 2 They hear a greeting followed by prompts Customers are asked to input certain numbers (DTMF inputs) via their dial-pad for corresponding outcomes. ivr-dtmf-input-for-callers IVR-reads-out-speach-to-text 3 The corresponding outcome pans out Example: Call gets connected to the correct department or the customer hears their account balance. How to Build an IVR Call Flow Here’s how simple it is to build an IVR call flow using Cloudshope Why is an IVR number essential for your business? sound-professional-with-ivr Sound professional Greet your callers with a clear and concise IVR greeting route-calls-to-agents-using-ivr Route calls with ease Press 1 for Sales, 2 for Support etc. Give your customers the best experience ivr-suppports-remote-working Support remote working With Exotel’s IVR number, you can work from anywhere ivr-system-for-business Smart call routing Time-based and team-based call routing on the caller’s input through your IVR system smart-ivr-solutions Reports and analytics Agent-wise Reporting and Call analytics everyday on a real-time basis ivr-in-call-center Scale with ease Add/Remove agents with a click of a button. You can also scale your calls without any inhibitions!

IVR, an acronym for Interactive Voice Response software, is an automated business call management software that acts as an interface between your callers and your company at large.
Did you ever call a customer care number of any company to get help regarding some issue, and a pre-recorded professional voice greeted and asked you to pick one of the options from the menu? The software that plays the pre-recorded message and takes input from you is an IVR.
When any customer calls your business for a query or to get some business-related information, IVR software greets them and presents them with a menu of options to choose one option from it and captures their choice.
When the caller inputs their choice, the software performs further steps based on what the user has selected via their mobile keypad or the voice response. Hence, it will not be wrong to say that the customer is in charge of the IVR and, this is why they feel valued. Based on what they need, the IVR can give them some pre-recorded information or transfer the calls to a support team member if the issue is complex and the caller needs further assistance.

Benefits of Interactive Voice Response Software (IVR)Opting for IVR software can prove to be a boon for your business in the long run; let’s see how:
Improve your company’s Customer SupportIVR software makes sure that not all calls redirect to the live agents straightaway since more than half of the support calls are unnecessary.
Besides, you can record the details about your company that your customers frequently enquire about, such as business hours, office address and, more. Thus the support team can attend more valuable calls; the pre-recorded messages can answer the calls needing such information.
Popular IVRs have a self-routing feature that can give a choice to customers to listen to pre-recorded information or talk to a live agent.
Improve Lead Conversion of your businessIVR software helps you get new clients faster and n any easy way than without one since it improves your employee’s efficiency and helps strengthen your relationship with your customers.
A sophisticated IVR can handle IVR use cases, the important ones being Multi-level IVR, Automatic rooting, Voicemail tool, and Forward-to-Phone use case. Referring to these use cases, the IVR can solve the customer issues and convert more leads for their business.
Let’s take a look at this example; when you redirect your customer’s call to a proficient agent, who already has a list of all the issues he has had in the past, he knows the company values him, and this way, he starts trusting your company.
And if your support team is not available at the moment, he will still have an option for self-service or to leave his query as a voice message that can be addressed by your team later on.
Retain the Customers, optimize the time and earn profitsBeing efficient will save your time and cut down costs in the long run. In this fast-paced world, customer support centers need to optimize the average time spent solving the customer’s queries.
Any infuriated customer would not like to be left waiting and, there is a greater chance that they may refrain from purchasing any product. This situation can even get worse, and they may leave you and go to one of your competitors who focus on ‘customer-oriented’ service. On average, IVR software can cut down the average call duration by up to 40%. This way support team can assist your customers, resolve their queries and verify their transactions much faster.

Additional Information:

• Item Code: 364472
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Cloudshope is a cloud-based platform that assists the sales and customer support teams in streamlining and managing customer interactions. It helps its users set up a clear communication channel with their customers effortlessly in more than 100+ countries. It is designed for small and medium scale businesses to incorporate the IVR functionalities within the client relationship management (CRM) and the helpdesk software so that it is possible to manage the after-sales calls. Cloudshope houses tons of innovative features including, voicemail, queueing, recording, shared call inbox facility, contact management, instant messaging, conferencing calling, software pairing, call recording, automated emails, assigning, tagging, and adding comments. It is also possible to group the employees based on their location, duties, expertise. This feature helps develop business strategies and improve team efficiency and communication skills. YouTube video You also get phone numbers that can set up calls from any location and even access the live feed during the calls. Cloudshope can skilfully integrate with several third-party software like Salesforce, Zendesk, Pipedrive, and Slack are the popular ones. Cloudshope’s flexible voice solution package charges start at $30 per user per month for the essentials package and $50 per user per month for the professional package billed annually. It is also possible to take a live demo and try the software for free before purchasing it.

Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn’t going to be economical.
Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.


IVR service providersBest IVR Solution ProviderWhat is IVR?
IVR is a technology that allows businesses to interact with customers through pre-recorded voice messages using DTMF input through a keypad. An IVR system enables you to identify every caller’s need and route them to the best-suited agent based on their input and skillset required for the query.
Why Do Businesses Need IVR?
A big enterprise, like a healthcare provider, financial services  or retail store with a large number of customers, is bound to have different queries and concerns from the customers coming in. It will also be natural that certain agents are better skilled at handling specific customer queries than others. This can lead to an inefficient usage of resources where a less efficient agent spends more time on a query that could’ve been handled faster by another agent. An IVR system can be used to manage the routine queries and freeing up the precious resource time for handling critical queries.
Additionally, Intelligent Virtual Response systems with Artificial Intelligence helps businesses optimise their agent’s time and provide a better experience for their customers.
What Are Different Types Of IVR System?
IVR for Self-ServiceInteractive voice response system (IVR) is a technology that automates telephone services by allowing users to respond to automated prompts via voice commands. The self-service IVR transfers a call to a live agent only for critical queries or something which is more specific in nature. 

Hosted IVRHosted IVR services enable businesses to provide 24/7 customer service, even after business hours. This improves loyalty and satisfaction rates for customers, as well as streamlines processes for call center agents. These services are also cost-effective compared to other solutions like outsourcing. 
Agent-Assisted IVRAgent-assisted IVR software enables contact centres to seamlessly integrate voice recognition technology into their existing IVR systems. The agent-assisted IVR software helps to cut costs and stream operations by assisting customers with basic questions, reduce call volume, and ease wait times.


When Do Businesses Use An IVR Number?
Real-time customer engagementWelcome your callers with a customised and professional voice message.
 
Automation of customer supportEnabling the callers to get a self-serve tool and create a better user experience.

After Business Hours Customer SupportSet up a pre-recorded message for a caller who calls post business hours, also allow them to to leave a query or schedule an appointment.

Enhanced User ExperienceUse advanced voice recognition system that recognizes caller intent and responds with relevant options.

CallRecordingCustomer conversations are automatically recorded and stored on cloud for future purpose.

CallReportsCheck the number of your missed, attended, and outgoing calls agent and department wise.

TimelyFollow-upEnsure effective follow-up on your missed customer calls with timely notifications of the same.

Additional Information:

• Item Code: 536473
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: How IVR Is The Best Choice For Businesses? Increases Customer Acquisition – Reduces repeat queries Increases Customer Engagement – Reduces agents hold time Improves Revenues & Efficiency – Reduces costs, time and risks ivr services Mtalkz’s Smart IVR Solution For Enterprises Create an IVR that is tailored to your needs Create an IVR that meets the needs of your business. Custom IVR flows can be created with welcome scripts, professional messages, best old music, and action-driven number dialling. Our team ensures that the entire flow is in line with the goal of customer engagement and satisfaction. Defining flexibility in a new way A self-service automation system Contextualise the conversation for the agents Customize call flows to manage high call volumes Interactive Voice Response system (IVR) is a technology that allows organizations to interact with customers via a voice-based menu system. IVR phone systems are typically used by businesses to handle a large volume of incoming calls in an automated and efficient manner. The IVR system greets callers with a pre-recorded message, then presents a list of options for the caller to choose from, such as “Press 1 for Sales, Press 2 for Support, etc.” Based on the caller’s input, the IVR system can route the call to the appropriate department, play recorded information, or prompt the caller for additional information. IVR systems can reduce wait times for callers, improve call efficiency and accuracy, and provide a better overall customer experience.

Best IVR system for professional calling experience
About Cloudshope IVR System in India
Since the past few years, IVR system India has been seen as the most effective tool for organizations all sizes to streamline their communication between all clients, stakeholders, and even employees. Cloudshope IVR system has been built on strong and modern technology that comes with unparalleled features to take your customer call handling process one notch up. We truly believe and assure you that with the IVR system, not only your manual call handling efforts will be eliminated but your customer’s calling experience will also be significantly elevated.

Why does your business need an IVR solution?IVR or Interactive Voice Response system lets you manage your business calls efficiently by automatically responding to user queries and routing calls to concerned agents without any human intervention. It acts as a virtual receptionist for your business giving your brand a more professional look!
Features of the IVR system in IndiaDifferent Language options for IVR messageHigh-grade IVR systems in India don’t keep your business phone system limited to a certain section of people only. It enables you to attend to people from different language backgrounds with the same kind of customization and professionalism. Hence, you have options to keep your IVR message in any preferred language or even in a combination of many.
Simultaneous Ringing and Routing of CallsAs you might know that there will be several users mapped behind your displayed IVR number and incoming calls will be routed to them. Best IVR system empowers your team to minimize the chances of missing any customer call. Hence, with our provided IVR system, your incoming calls will not only ring but can also be attended parallelly by all your users in the team.
Flexible and Easy User EditingCloudshope IVR system understands your need to have scalability and flexibility in your business software. Our IVR system enables you to easily change your phone system settings as per your growing needs. You can edit your mapped users behind the IVR number with just a few clicks and can define different users for working/non-working hours as per your suitability.
Customized Call Routing OptionsThe most important features of IVR system is its ability to route calls simultaneously or in any other model to different mobile numbers. With our IVR system, you're free to choose from several available call routing options as per your preference. Call routing options could be parallel ringing, one-on-one ringing, or routing in a particular order only to the given set of phone numbers.

Why Cloudshope is the best IVR system in India?99.9% uptime of your calls and assured securityOur IVR system is responsibly designed with Industry-standard Data Security measures that are built with unbreakable privacy and safety barriers. The fact that our product is supported by AWS, it provides premium data security for your customer data, such as security groups, encrypted data storage, secure and personalized access etc. We also have superior security features that help us guarantee you a protected IVR system for your call handling.
Benefits of IVR system for business in India - 99.9% uptime of calls and assured security - CloudshopeDedicated and round the clock customer supportOur dedicated customer support team is available and accessible 24*7 to help you make the best out of Cloudshope. You can connect us whenever you face even a tad of difficulty regarding our given IVR system. You can connect with our support team on call, email, raise a ticket or chat with us anytime whenever you have queries related to our provided IVR system in India.

Additional Information:

• Item Code: 646823
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: IVR system is a modern product of cloud telephony technology that receives your customer calls, collects the information given by the caller in the IVR keypad menu and then routes their calls to the concerned executive/department automatically. When a person calls on your displayed business IVR number, a pre-defined voice message is played for your caller. The voice asks the caller to select the department of their concern in the keypad menu. Basis their selection in the keypad menu, the call gets routed to the agent mapped behind that respective department. There are many IVR system providers in the Indian market and all claim to be the best one. However, what truly outstands Cloudshope from the rest is the provided exclusive features, flexibility to customize the IVR system as per your requirements and 24*7 accessible customer support team. Interactive Voice Response (IVR) is an automated telephony system that handles any call volume of your customers. At Cloudshope, the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR service improves productivity and experience as it enables you to map departments and agents using the extension and so allow you interact with your customers and routes calls to the appropriate agent or department. Let our IVR system do more - gather information, get detailed reports of your business calls, speak to your customers, offer self-service or connect them to the right agent, both inbound and outbound campaigns. Cloud IVR solutions laced with powerful features.

Leading Cloud Telephony Solution for BusinessesMove your business communication setup to the best cloud telephony platform in India. Make the switch in less than an hour. Enable remote work, reduce costs, increase productivity and improve customer experience.

What is cloud telephony?Cloud telephony is the technology that moves your business phone system to the cloud. It is the smartest way to manage business calls without compromising on quality and cost. Cloud phone systems ensure businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX.

How is cloud telephony changing the way businesses communicate today?Cloud telephony helps break the barriers that the traditional phone systems have. Here are some ways in which this happens:cloud-telephony-providersIt streamlines communicationCloud telephony lets you setup call centres with zero investments on infrastructure. It enables a more streamlined, controlled and systematic manner of communication for enterprises and small businesses.
cloud-telephony-solutionsIt supports innovationCloud telephony plays an important role in companies coming up with cutting-edge solutions to real-world problems with services like automated calls, number masking and IVR solutions among others.
Cloudshope Cloud Telephony Powering Billions of ConversationsAll the calls you make when you book your cabs or order food online, all the calls you receive for payment reminders or OTPs, happen over cloud telephony. See how we power millions of conversations everyday.

Advantages Of A Customer Call Center On The Cloudsafegaurd-customer-privacy-using-cloud-telephony-servicesQuick SetupAll you need to get started with cloud telephony is a computer and internet connection. No additional hardware, handsets or license required.
scale-with-cloud-telephonyScale at EaseAs you grow, your business phone system will grow with you. With cloud telephony systems, you can keep adding users, virtual numbers and call flows as you grow, without worrying about the infrastructure.
how-does-cloud-telephony-workComplete ControlYou can make quick changes to your system from your browser. No IT team needed anymore.
cost-effective-cloud-telephony-providersCost EffectiveNo spending on infrastructure, set up or maintenance. All you need is a computer and an internet connection.
what-is-a-cloud-based-phone-systemExhaustive AnalyticsGet key metrics, understand performance and optimize your operations with cloud telephony.
Cloudshope-cloud-telephony-services-can-be-integrated-with-any-crmCustom IntegrationsIntegrate seamlessly with all leading CRM’s in the market.
protect-customers-privacy-using-cloud-telephonyEnhanced Customer PrivacyCloud telephony enables companies to speak to customers without revealing either party’s phone number.

How can I use Cloudshope for my business?safegaurd-customer-privacy-using-cloud-telephony-features-like-number-maskingSafeguard the privacy of your customersConnect your vendors, delivery personnel, drivers, etc without revealing the customer’s phone number.Read how Ola does it
cusotmer-happiness-using-cloud-phone-servicesReal-time customer updatesSend your customers real-time updates and keep them happy.Read more about real-time customer updates.
cloud-telephony-services-offer-enhanced-securityOn call and SMS OTPEnhance security by using two-factor authentication. Use Cloudshope’s on call or SMS OTP and add a level of security to your business.
Read more about OTP SMS
automate-business-communication-using-cloud-telephonyAutomated Calls and SMSCreate communication touch-points based on your customers’ actions. Automate processes you don’t want manual labour to spend their time on.

Additional Information:

• Item Code: 124863
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Future of Cloud Telephony India When we look at the people using cloud telephony in India via the most innovative way, it’s interesting to note that they’re at the two ends of the spectrum. We have one set of people who are pushing the boundaries of cloud telephony by using it with cutting-edge technology. Think, Internet of Things (IoT). The easiest way to “talk” to your devices and to build a great user experience is through cloud telephony. Using calls and business SMS can reduce the number of touch points you need to make something work. At the same time, these calls and SMSes can also be tracked and measured to innovate consistently. While IoT is at one end of the spectrum of innovation, cloud telephony can also be used as a “carrier” medium. Calls and SMS are the easiest way to reach out to people to a large sect of individuals who are untouched by any other type of technology. Something that started out as a simple technology to empower businesses and power customer communication has come a long way. Technology is only as powerful as what it is used for. Cloud telephony, with its innovative and compelling adoptions, has evolved far beyond its expectations. What is Cloud Telephony? Cloud telephony is a technology that takes your business calling and phone service to cloud, using the internet connection. Users can directly place calls using any computer or any other smart device with an internet connection. You don’t need to invest in and install separate handsets or any other hardware. It can be classified as a UCaaS, Unified Communications as a Service, which means it merges various communications and collaboration tools to offer voice, text, and video messaging through a third-party host. Customers can simply gain access to cloud telephony via the internet and pay as per their requirements through a subscription-based payment model. This means whether you are working in remote, offline, or hybrid workspaces, expansion becomes super easy.

Cloudshope is an innovative unified communications service for enterprises. This cloud telephony provider easily routes incoming calls to agents in different departments. In fact, it also offers a virtual receptionist that can manage your inbound calls effectively.
Cloudshope Features
Allows users to mask phone numbers and choose area codes to maintain complete privacy and anonymity.Use VoIP calling with unlimited calling, talk time prepaid and wholesale plans with affordable pricingCloud routing, smart call queues, encrypted calling, call forwarding, recording, and moreMonitor agents in real time to check out their calling status like active call, query time, logged in, ringing, lunch, or any other break.Connect, divert, retrieve, and record voicemailsUse voicemail to email feature to send wave audio file to your emailReasons to Buy Cloudshope
24*7 Instant customer supportCloudshope library for exclusive blogs

Cloudshope simplifies customer engagement by offering omnichannel call center management functionalities. It helps businesses to set up their remote customer service and sales teams within 30 minutes. Its call analytics and tracking features ensure that your remote teams are fully productive and offer the best customer service to your clients.
Cloudshope Features
Get 1800 series Toll Free Number so that your customers can call you completely free of costIntegrate voice calls with your Helpdesk, CRM, website, app, etc., to offer personalized customer service.Get your calls automatically assigned to the right agent with an automatic call distribution softwareAnnounce promotions, offers, etc., with bulk SMS broadcasting servicesManage internal and external business calls with call forwarding, tracking, recording, and moreReasons to Buy Cloudshope
Perfect for remote teams with auto dialersPatented cloud telephony solutions

Cloudshope enables businesses to manage inbound and outbound calls, enhance their customer support and boost sales. It tracks your teams’ performance through a live dashboard in real time and helps increase their productivity. In fact, the cloud telephony company offers 50+ call management features including call tracking, recording, forwarding, etc.
Cloudshope Features
Get easily recognizable vanity numbers to increase brand recall valueKnow your business call traffic with a live dashboardAnalyze call volume and individual agent’s performance through reportsUse extension dialing for internal communicationMulti call answering with IVRTransfer calls without disconnectingReasons to Buy Cloudshope
Assign role-based permissionsSSL security through complete data encryptionCRM integration available

Cloudshope helps businesses run multiple voice campaigns for different industries such as politics, education, healthcare, banking, eCommerce, hospitality, and more. In fact, users only pay for answered calls, which reduces overall campaign costs. This flexible pricing allows you to easily scale your campaigns with demand and requirement.
Cloudshope Features
Use a comprehensive dashboard to monitor your agents’ performanceReceive real time analytics for live calls and campaignsSave your customers from junk calls by filtering ‘Do No Call’ numbersCollect leads or collect feedback with quick missed call serviceAutomate query resolution by using smart IVR solutionsReasons to Buy Cloudshope
Guaranteed 99.99% uptimeQuick installation and setupZero investment in infrastructure

Additional Information:

• Item Code: 239846
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Cloudshope cloud telephony providers not only increase your employee productivity, but also encourage them with in- built cool badges for recognition. In addition to this, it allows you to add a message or welcome music to greet callers and keep them entertained while they wait for an agent to answer. Cloudshope Features Record outgoing and incoming calls for analysis and training purposes Access a comprehensive dashboard to monitor your agents’ performance Generate call reports to check team targets Integration with ZohoBooks, Freshdesk, Slack, and more to increase productivity Increase conversion rates by transferring the call to your supervisor with call barging Reasons to Buy Cloudshope Use smart switch to select the best network and improve call connectivity Intelligent outgoing ID displays the country code of the region you are dialing in Quickly set up Cloudshope within 3 minutes Cloudshope dashboard allows you to effectively access all call controls including hold, mute, transfer within just one click. Also, you can ask these cloud telephony providers to integrate CRM to facilitate click to call feature. This will enable users to call directly from the CRM itself. Cloudshope Features Modify IVR with drag and drop feature without coding Divert after hour calls to agents working in different shifts, voicemail, or IVR Access advanced APIs for customized Integrate digital social channels such as WhatsApp, Facebook, etc. Reasons to Buy Cloudshope Access speech analytics to understand customer’s sentiments on call or chatAdd AI voice bots to automate and answer calls naturally Automatically displays screen pops to show caller details like name, location, country code, etc.

New Way Of Business Communication In CloudCloud telephony completely shifts the entire business telephony system to cloud which reduces the hardware installation, setup and maintenance cost. Cloud telephony business communication system allows real-time call monitoring feature through which live customer calls can be tracked in dashboard.
Auto DialerAuto Dialer is another way of making outbound calls to set of customers automatically. The outbound calls are equally split to each user by based on their activity.
Predictive DialerPredictive dialer tends to connect customer first and then call gets routed to agents, a time-saving dialer model which reduces the waiting time of the agent.
Outbound IVRGive an option for your customers to opting for a service or an acknowledgement or delivery confirmation using outbound IVR through a customized voice message.
Click2callStart initiating business calls by dialing the customer phone number on the click2call dialpad. Connect with your customers from anywhere through click2call.
FuturisticCloudshope is a Cloud Telephony Provider in India with a top-end network connectivity setup built in cloud to serve all our clients effectively through Cloud IVR with powerful dashboard features. We ensure Best Cloud Telephony Solution through which all business calls can be monitored and tracked instantly. Managing users performance through call recording and analyzing call reports from anywhere.
Cloud Telephony Solution allows your users to receive business calls without worrying about office setup and all your customer calls will get responded straight away. Integration of Cloudshope Cloud Telephony features into our CRM or third-party applications can be implemented through Webhooks & API.

Save Time And Eliminate Data Entry Using CRMIntegrating business phone system in CRM, work tools & helpdesk improves agents performance and saves more time. The agent initiates an outbound sales call from CRM and manage to input the call status, call remainders etc instantly.
Ease to initiate the call from work tool.Manage call inputs instantly from CRM.

Outgoing Call POPUPAgents will get a popup notification for outbound calls in CRM which allows agents to manage customer details for quick sales turn around conversion.
Outgoing Call LoggingCall logs of outgoing calls can be tracked in the history section of CRM which provides an option to pull call logs as reports with multiple filter options.
Call RecordingRecord customer calls to improve user and customer conversations for better customer experience.
Desktop notificationGet instant updates as notifications in the dashboard for each and every new report.

Agent ProductivityCall analytics of Cloudshope will notify sales architects of agents productivity, calls they have missed, calls they have answered, their login and logout hours per day, top performer of the day and more to conclude the sales conversions rate.

TagsGroup call reports based on tags to view it as an total desires report.
Call NotesWrite down the feedback or comment for the particular customer call and use it for future reference.
Call BackGet back to a missed customer call instantly through phone numbers in the call back list.
Agent StatusDisplays the current status of an agent like online, offline, break and dialer mode.

Additional Information:

• Item Code: 238469
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Cloud telephony, is something that has brought us closer and made our lives easier. This has been of great help for businesses. It enables you to move your businesses’ phone services to the cloud. There are many cloud telephony service providers in India to help you with your business. These include-Cloudshope What is Cloud Telephony? In simple words, it is a phone system that works with the help of an internet connection. This helps to make and take internet-oriented calls from smartphones or desktops. This technology has replaced the conventional systems of PBX, EPBAX with the cloud. Every call that a business receives gets routed through the cloud servers. This enables the features of IVR (Interactive Voice Response) and calls recordings without any extra equipment. Thus, saves the businesses from any added investment. Cloud telephony is the communications hosted by a third party. This party is a service provider that is outside the organizations using them. Here the communications happen with the help of the public internet. Hence, cloud telephony makes the businesses’ communication process easier and more efficient. How does Cloud Telephony work? Benefits of Cloud Telephony in a Business Cloud telephony shifts an organization’s phone system to the cloud. The use of the internet makes the communication process more efficient and wider. Here are certain benefits of using cloud telephony in a business: Improved Access and Control: Moving phone systems to cloud telephony provides improved control and access to data. One can access the business information anytime and anywhere when it's on the cloud. Your data stays with you all the time so, there is a lesser risk of loss. Always Updated With cloud telephony, you do not have to worry about your business communication getting outdated. The technology keeps your business’s communication updated all the time. In this way, you don’t have to make any manual adjustments in your process.

Communication is the backbone of a great customer experience. Nowadays, customers expect better customer service, faster communication, etc. For this communication, there is a need for a call center. 
Back when call centers first started to appear, employees used to communicate with customers by reading a script. Call center software has transformed the way companies interact with their customers.
Call center software solutions include both cloud-based (also known as cloud telephony) and on-premise call center software. As SaaS solutions (software as a service), cloud-based solutions are subscription-based, meaning that customers pay a monthly subscription fee for the software, which they use as long as needed.
They don’t have to buy or maintain equipment, and they can scale up or down as their business requires. In the international market, there are many cloud telephony providers, but finding the right one is like finding a needle in a haystack. The situation is similar to the on-premise call center solution providers too. 
This is the reason why we have curated this blog where we are going to discuss the features and integrations of call center solutions, the top 15 international cloud telephony providers, and on-premise call center solutions.

What is a Call Center Solution?A call center solution is a software deployed at call centers. It is used for communicating with customers over the phone, live chat, email, SMS text, and instant messaging. Generally, the flow of incoming and outgoing calls is automated by this software. 

Features of call center solutionManaging customer service effectively is equally important as the quality of services and products offered by businesses. Businesses need a genuine and powerful call center solution that can offer quality customer service. Besides handling all inbound and outbound calls, a call center solution must also offer many essential features, which include;  
1. IVR/Interactive Voice Response IVR is an important feature of a call center solution ensuring an automated 24/7 phone reception. IVR allows the calls to be kept on hold, and also allows self-service without agents’ help. Additionally, an IVR will manage the call volume and gather customer information before the agent interacts with the customer. 
2. Automatic Call DistributionAutomatic call distribution is another vital feature of a call center solution. It allows for intelligent routing of calls. Inbound calls are routed to the most qualified agent who can provide a clear and quick answer.
This is based on agent skills, language spoken, knowledge about the products, etc. This helps in the reduction of customer waiting time which improves their satisfaction. 
3. Call Recording The call recording feature of a call center solution allows one to record the conversation between the customer and the agents. This can be used for future reference, and agent training. It is a feature that helps improve the customer experience.  
Hearing the calls can reveal the progress areas, possible problems, and customer complaints.
4. Omnichannel StrategyAn omnichannel feature in a call center solution supports customer communications through email, live chat, or social media.  It helps improve customer interaction and thereby customer experience. 
It ensures the customer experience is consistent irrespective of the channel of communication. Agents and managers have a 360° view of customer interactions since all channels are centralized in one interface. 
5. CRM IntegrationA call center solution must have a CRM/ Customer Relationship Management integration feature. It means that the call center software can be integrated with CRM software or other tools like help desks, ticketing systems, payment systems, etc.

Additional Information:

• Item Code: 239784
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What are the Integrations That are Important for a Call Center Solution? A call center solution has many features, such as those described above, as well as add-ons that improve the functionality and thus the customer experience. Apart from the various add-ons, different solutions need to be integrated within a call center solution for increased customer satisfaction. Here are a few of them; 1. WhatsApp WhatsApp integration within a call center solution is the most favored and popular communication channel these days. This is especially useful to reach customers during support campaigns or sales campaigns. WhatsApp integration ensures quick interaction between the customer and agents, thereby increasing customer satisfaction. 2. SMS & Email SMS & Email integration within a call center solution would please the customers more since they are offered support on time. Some customers would prefer contacting and being contacted through SMS and emails than modern ways of communication channels. 3. CRM Integrating CRM with a call center solution will help in storing the customer information as well as the interactions between customers and agents. Also, it enables agents to view customer data during the call and improves customer satisfaction by facilitating better conversations. 4. Agent CTI Most of the call center solutions use a softphone which requires additional software that has to be maintained. Agents need to make extra efforts to attend calls using a softphone. However, with webphone integration in a call center solution, the issues associated with using a softphone are avoided. It also helps in increasing agent productivity apart from keeping the customers happy. Having discovered the features and integrations of call center solutions, let us now read about the best international cloud telephony providers.

Cloudshope is the top international cloud telephony provider. Its dedicated award-winning cloud telephony solution helps one scale up their business without compromising on quality and cost. 
As the leading provider of cloud telephony, Cloudshope ensures that businesses of any size can access scalable and reliable unified communications. It offers the most affordable cloud telephony services. 
FeaturesReal-Time ScreenThis feature allows for agent monitoring, to know whether agents are attending calls of customers, how long agents have been on a call with customers, etc. This is very useful for the managers to keep a track of all the agents’ performance. 
Virtual NumbersCloudshope’s cloud telephony system offers three types of virtual numbers; Virtual landline numbers, virtual mobile numbers, and toll-free numbers. 
Call ForwardingThis feature enables customer calls to be forwarded to an admin number in the case of the absence of agents. In case of the absence of an admin, the call gets forwarded to the manager. 
Multi-Level IVRA multi-level IVR is part of Cloudshope’s cloud telephony solution, allowing calls to be routed to agents without human assistance.
Welcome MessageWelcome or greeting messages can be set and changed as per clients’ requirements.  
Recording through CallVoice templates can be created that can be used in the IVR system. Each voice template is created through a call to a specific person whose voice will be used.
Voicemail IntegrationCustomers can leave voicemails with the Cloudshope cloud telephony solution that can be answered later by agents based on their availability.
Scheduling of IVRCloudshope’s cloud telephony solution allows date-based, time-based scheduling of IVR menus and messages to adapt to the schedules of businesses’ operations. 
Audio File UploadThe cloud telephony solution provided by Cloudshope allows one to upload audio files from the library into the campaigns. 
Text-to-SpeechAudio files can be created from the text given. These audio files can then be used for the IVR menu. 
Sticky agentWithout playing the IVR message, or other messages, the customer is directed to the same agent (one-day activation available).  
In Queue MessageMusic or message will be played while the customer is in the queue. 
Music on Hold (MOH)Allows agents to play music while customers are on hold or in the queue.
Pilot NumberA virtual phone number that is a dedicated caller-ID for the target segment and agents for an outbound campaign.
Automatic Call DistributionProvides the option to distribute calls using round robin, ring all, or linear methods. 
Call LogAllows call data like inbound, outbound, and missed calls to be visualized. 
Feedback Call with IVRAllows feedback call with IVR (simple Yes or No) to be sent to customers.
Feedback with Short URLTrack responses to an SMS message containing a short URL to the survey form.
Predictive DialerAutomatically dial phone numbers from a database after estimating the availability of agents. Virtually zero idle time offered by predictive dialer ensures high productivity amongst agents and saves precious time for outbound dialing.  
Preview DialerThe preview dialer feature of the Cloudshope cloud telephony solution allows agents to be well prepared for sales calls. It allows agents to have access to customer data about the upcoming call and makes agents ready for the call. 

Additional Information:

• Item Code: 932472
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Cloudshope offers a complete suite of call center capabilities. Cloudshope is one firm cloud telephony provider that guarantees business success. It has the correct capabilities to result in a better customer experience than can be ever imagined. Cloudshope cloud telephony solutions help a business owner to engage customers as per their channel of choice and modernize business operations. Most importantly Cloudshope cloud telephony solutions help enhance business speed by using the power of practical AI, cloud, and automation. Features Using the tool, agents can create web-based agent scripts that will help them answer questions during a call. You can import accurate and frequent data from different sources Insights into the number of calls made and the performance of each agent can be observed. The call conferencing feature allows many types of call conferencing that can be quickly added to business processes. It is also possible to integrate sophisticated IVR applications. One can record the conference calls and even route them to agents for further processing or evaluation. Features call barging and call whispering for monitoring customer conversations with agents. Let’s upload a DNC/Don’t call list that will help with outbound and autodialer campaigns. One can even track the do not call requests and add them to the DNC list Allows history of customer calls data and agents’ interaction data to be maintained and used in IVR applications. Has many options for integrating with existing or new hosted PBX platforms. Makes interaction between agents and customers way too easy, and fast and helps create a positive impression on the customers. Allows customers to provide speech input apart from touch-tone (DTMF).

Cloudshope is a leader in business communications, offering customers an easy, flexible, and affordable way to call, start a video call, and chat live. It is available in the private cloud or on-premise. You can access Cloudshope cloud telephony from any device (PC, mobile, tablet, or laptop). This solution supports VoIP, SIP, and IAX protocols. 
Cloudshope's cloud telephony solution helps businesses to improve agent productivity, and customer satisfaction while reducing costs and management headaches. 
Features Allows one to manage calls, track agents’ status, video calls, and answer messages all from one main location. With a user-friendly web app (iOS and Android applications), this cloud telephony solution can be used for remote working. One can make (outgoing calls from MS 365, or Salesforce windows) and receive calls directly from the browser. Offers secure, easy to use and free video conferencing software. Integrated video calling is offered which removes the need for separate apps for video calling. Offers integrated call center solution feature that makes sure that all the demands of customers are met. CRM integration and call workflow remove all the tasks that are tedious and intensive for agents. Allows the website visitors to have a live or real-time chat with agents. The customers can also have a live call or video call with a single click.   Cloudshope Facebook integration (with live chat) helps answer queries of customers on time, increase customer satisfaction, and boost conversions.Agents can send instant text messages from a designated business number, and the resulting messages from customers are categorized.

AI-powered predictive modeling uses data from past interactions with customers (customer behavior) and helps in understanding customer needs better. Digital coworkers with AI capabilities can be deployed across the web, email, SMS, social media, video, etc. Provides live customer service 24/7 as well as interactive self-service. The intelligent self-service feature gets customer queries resolved without having to wait on hold or talk to an agent. Utilizes voice and facial biometrics to easily identify and authenticate customers.  Agents can avoid the need to change screens with an easy-to-use, responsive digital desktop.Easily integrates Microsoft Dynamics CRM, Salesforce, Zendesk, ServiceCloud, and other CRM applications.Can integrate both homegrown and common messaging channels, like Facebook Messenger, WhatsApp, and Apple Chat. Allows live monitoring to assist agents with prompts, details, and step-by-step directions in real-timeProvide flexible, modern tools to agents so they can work remotely. Determine what is next to being done based on a comprehensive view of the customer journey. Allows voice-to-text transcription using which agents can receive real-time prompts based on what they hear. 

Cloud telephony provider Cloudshope provides clients with “affordable, all-in-one communications solutions.” It is an industry leader in small and medium business communications, providing consistently reliable service for its clients.
The company’s never-ending drive for innovation and growth has led them to offer a suite of technology solutions. They are so advanced that they can be accessed by anyone to enjoy their benefits at the lowest cost on the market today.

Additional Information:

• Item Code: 1957492
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: A new call center can be created or an existing call center can be managed easily with the call center feature. The call center can be configured to enable agents to log in and log out. Besides queuing inbound calls, it provides call redirection when agents cannot take their calls and music for callers on hold. Helps direct inbound calls to a group of agents specified. For example, calls can get routed to a sales group or support team group. The calls can be either routed to all the agents at the same time or to specific agents in an order. Calls can be forwarded to a specified number or to voicemail when agents are busy. It is possible to record both inbound and outbound calls. Allows an agent to answer another call while talking to an existing customer. Allows one to automatically route all incoming calls to an agent’s voicemail when the agent is in a do not disturb mode. Those waiting in line can hear announcements or receive a voice message when they call. It is possible to set up announcements that can only be heard by agents when the call is in the queue. Allows one to set up communication between a local/enterprise PBX and Nextiva’s SIP Trunking server. Connection to worldwide call routing is possible with this feature. UCaaS + CCaaS integrated feature helps improve internal communication and eliminate silos in businesses within hybrid and remote work setups. Allows businesses to retain calling services even in the case of disaster. Provides 24by7 support from agents who are experts with advanced knowledge in their field. Allows for systematic communication for training, optimizations, reporting, projects, etc.

Cloud Telephony Services IndiaBusinesses have always sought new and innovative ways to empower their customers and employees. Cloud telephony services in India from Cloudshope is one such solution that has gained immense popularity in recent years. Our cloud telephony solutions allow businesses to make and receive calls using the internet instead of conventional PSTN or ISDN lines. This type of telephony is extremely beneficial for businesses as it offers them a number of features and advantages. Just contact our representative, and we will get your toll-free service installed in minutes.
Benefits of Using Cloud Telephony Services from CloudshopeGiven that there is a huge customer base that your business deals with on a daily basis, it becomes difficult to manage all the calls without an automated solution. This is where our cloud telephony services in India come into play. Let’s have a look at some of the benefits that you can avail by using our cloud telephony services:
Use Voice broadcasting to record a message, and our system will automatically dialMissed call service is a very popular feature that allows you to track all the missed callsQueue management is beneficial for businesses that receive a high volume of calls.Cloud telephony services that offer real-time insights into the performanceVirtual number for any city or country and forward the calls to your existing number.

Cloud telephony, also known as cloud calling, is a type of unified communications as a service (UCaaS) that offers voice communication services through a third-party host. UCaaS replaces the need for conventional enterprise telephone systems, such as private branch exchange (PBX). Cloud telephony services can be web- or applications-based.
Cloud communications providers build, operate and maintain standardized telephony platform offerings on their servers, with customers gaining remote access -- via the internet -- on a subscription or as-needed basis. This model lets organizations ditch their conventional, on-premises telephone systems -- such as PBX -- which tend to be relatively expensive and time-consuming to provision and maintain.
Cloud telephony services enable users to place calls directly from any computer or mobile device with an internet connection and free businesses from the burden of buying and storing stand-alone hardware, like PBX boxes and handsets.
While somewhat fluid, the term cloud telephony typically denotes a multi-tenant access model, with subscribers paying to use a provider's pool of commoditized, shared resources. In contrast, hosted telephony usually refers to a dedicated, segregated environment -- essentially, an off-site PBX -- that a major carrier builds, houses and maintains in its cloud for a single organization's use.

Benefits and risks of cloud callingCompared with traditional, on-premises options, proponents of cloud telephony say it is more:
Cost-efficient. By offloading hosting and management responsibilities to a cloud communications provider -- with subscription and pay-per-use models that enable resource pooling -- organizations can reduce their infrastructure overhead costs.Flexible. An employee with a cloud-based telephone number can take and make inbound and outbound calls anywhere with an internet connection, enabling more seamless mobile work.Resilient. While a natural disaster, fire or other emergency event can take down an on-site PBX system, cloud calling services tend to offer more resilient service and more reliable business continuity (BC). Most cloud telephony services have built-in failover modes that make sure a backup is available if a problem occurs with a connection.

Additional Information:

• Item Code: 2489873
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Cloud-based voice technology also sets the stage for adding complementary UCaaS features, such as voice and keyword analysis, call center capabilities, interactive voice response (IVR) and artificial intelligence (AI)-enabled customer support. On the other hand, UCaaS analysts say organizations can't yet customize cloud calling offerings to the extent that is possible with on-premises systems, leading many large enterprises to delay adoption. In terms of risks, experts say cloud telephony platforms can't satisfy some security requirements -- with multi-tenant, public cloud environments failing to meet certain stringent compliance regulations. For this reason, organizations dealing with highly sensitive data might opt for on-premises or hosted telephony, where they can ensure resources remain physically segregated and secure. Cloud telephony vs. VoIP Virtually all cloud telephony platforms use voice over Internet Protocol technology, but not all VoIP systems run in the cloud. The term VoIP simply indicates how calling data travels -- over the internet, via IP's packet-switched connections, rather than over the traditional public switched telephone network (PSTN). An enterprise can choose to house its VoIP system on site (PBX) or outsource it to a third-party provider (cloud telephony). Some organizations create hybrid VoIP environments that use both cloud-based and on-premises calling technology, often as part of a long-term cloud migration strategy. Cloud telephony providers An array of providers currently offer cloud calling services, often alongside complementary UCaaS features, such as web conferencing, screen sharing, team messaging, persistent workspaces and more. UC analysts expect to see increasingly sophisticated integrations between cloud telephony platforms and other business applications, such as Salesforce and Microsoft Office 365.

Cloudshope, formerly known as Freshworks, is a simple yet robust cloud-based IVR software that lends a helping hand to small and medium businesses to interact with their customers in a budget-friendly way possible.
Popular in more than 90 countries, the interface is user-friendly and enables SMEs to configure their virtual call center with just a few clicks; without spending a penny on any phone hardware. Cloudshope can integrate with multiple CRM and helpdesk tools via the API; thereby, enabling the support teams to work coherently without affecting the workflow.
Cloudshope allows the support team to connect with the customers via their desktops, laptops, and even their phone, both Android and iOS. This way, the team can operate remotely but are closely connected. Its thorough reports and analytics tool helps the supervisors get insights into the customer’s queries and the performance of their staff members in real-time.

Some of the unique features of Cloudshope are as follows:
Play a customized tune for customers put on holdQuality and Performance report generation moduleAbility to configure an automated attended to take up calls in case the employees are not availableVoice over Internet Protocol (VoIP) number that is accessible from any place
Cloudshope is one of the fastest yet effortless IVR systems that are the backbone of the customer support department for your business. It does not have strict hardware requirements; a fast internet connection with this software is all you need. Cloudshope is highly customizable and, you as a business can set up an intuitive IVR software that captures inputs as digits from your customers.
Besides, it is also possible to forward calls directly to the concerned department.

Cloudshope is a powerful customer engagement platform, paving the way for a better communication medium for businesses. It leverages channel APIs, deployable serverless tools, along with fully-programmable solutions to embed the phones, VoIP, and messaging facility into your business’s web, desktop, and mobile app.
Cloudshope uses the universally supported cloud API to eliminate the need for complex telecommunication tools while setting up a highly sophisticated communication structure.
The most impressive feature of Cloudshope is its capability to scale itself concerning your business’s needs. Cloudshope asks you to pay from only what you need; no long-term commitment and, you can upgrade your premium plan as your business scales up.

Cloudshope boasts of improving the customer engagement experience for more than 220,000 businesses worldwide and, more than 10 million developers use it to build up their customer support platforms. Cloudshope is trusted in more than 180+ countries and, the most commonly used application scenarios include text marketing, Interactive Voice Response Systems (IVRs), escalations, and contact centers.
The high points of Cloudshope are as follows:
Allows integration of cloud communications feature into the business appSupports high-speed API calls thereby, allowing faster communicationsSeveral communication mediums are supported, such as SMS, voice, video, and more.Possible to integrate the live chat feature into the business applicationSupports live streaming on multiple platforms simultaneouslyCloudshope follows the pay-as-you-go pricing module and, hence it makes sure you don’t find yourself trapped in commitments. It offers more than fifteen pricing scenarios that you can customize according to your needs.

Additional Information:

• Item Code: 456732
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Cloudshope is an excellent choice to help increase your business’ sales and improve the skills of your support teams. It is an intuitive and user-friendly IVR tool. It can significantly enhance the customer experience and the teams’ performance of startups, scaleup companies, Small and Medium Enterprises, and other eCommerce companies. To help reach its goal, Cloudshope provides more than 50 advanced calling features such as call queuing, internal calls, phone number tags, personalized messages, greetings, call masking, 3-way calling, and more. Cloudshope can seamlessly integrate with third-party business tools like CRM, Helpdesk, and other eCommerce platforms, including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, etc. and others. This user-centered software facilitates the companies to provide much-needed help to their customers and increase their profit considerably. YouTube video The features of Cloudshope are as follows: The call recording feature helps monitor the employee’s performance Preview the customer’s details before answering the call and make the call more personalized. Integration facility to CRM, and other helpdesk software such as Pipedrive, Helpscount, and Shopify Real-Time monitoring or the sales and support teams. Supports custom fields to acquire the relevant data from the user to fulfill the demands of an individual customer Supports call routing through Automated Call Distribution (ACD), IVR menu, and Skills-based Routing. Option to tag the clients and identify them through the tags later

India's BestCloud Telephony ServiceA promising and sophisticated replacement for your traditional business communication methods.

Top Cloud Telephony Providers In India
Looking to scale your business, streamline your interactions and fortify your communications? Say goodbye to your traditional communication options and opt for Cloudshope's cloud-based telephony services. Our solution is a new-age business communication model powered by cloud IVR and state-of-the-art technologies.
Cloudshope is India's leading cloud telephony provider, offering a superior business communication platform that can propel your global presence. We simplify and strengthen your communication processes, make them more secure, and improve their quality. And, we do it all without making a dent in your finances! Get scalable and reliable access to unified business communication with Cloudshope.
Easy ImplementationEliminates the burden of setting up infrastructure and additional capital expenses through a Complete Operation-Expense-based model (Op-Ex). Easy ImplementationCall Conferencing Unifies your team on a single platform and allows you to hold crucial meetings with stakeholders and potential clients without incurring unnecessary travel expenses. Call ConferencingCall MonitoringAllows team leads to monitor agents on a real-time basis according to their different statuses like Logged In, Active Call, Ringing, Query time, Break, and Lunch.Call MonitoringIVR & VoicemailEnables you to connect, record, divert and retrieve voicemails and voicemail-to-email along with the wave file.
Dashboard AccessibilityPermits remote dashboard accessibility to verify the number of calls made in a day by classifying them as In, Out, Answered, and Abandoned.
Call ManagementCaptures, retrieves, and records all inbound and outbound calls on the dashboard. The call forwarding feature reroutes all inbound calls based on predefined criteria.

Benefits Of Our Cloud Telephony Services In India
Powerful calling features to handle all your business communications.Cost-effectiveness, reliability, and consistent, uninterrupted service.An Uncomplicated integrated business model with automatic updates.Protection and accessibility of data enabled through cloud storage.Simple setup and infrastructure that enables you to reduce your carbon footprint.High mobility, flexibility, scalability, and customisability.

Ideal Use Cases For Cloudshope's Cloud Telephony ServiceCustomer PrivacyCall masking or virtual phone number that helps mask your customer's identity and original phone number. This feature empowers you to safeguard your customer's privacy and gain their satisfaction and trust. This, in turn, builds brand loyalty for your business. Business ContinuityOur cloud telephony solutions guarantee 99% uptime to ensure that your business processes smoothly without any interruptions. Features like built-in redundancy and a reliable auto-failover ensure that you always have a backup.  Increased MobilityCloudshope's hosted phone systems are the perfect solution to keep your remote working team well-connected and coordinated. With an internet connection, your remote workforce can answer phone calls, access voicemails, and set up call routing on the go. 

Additional Information:

• Item Code: 238576
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Q&A Session About Cloudshope's Cloud Telephony Service In India Please explain the Cloud Telephone System. A cloud telephone system is a hi-tech telecommunication platform hosted on a cloud. It is a clutter-free, easy to manage technological solution. Unlike the traditional PBX system, this system eliminates the need for bulky hardware and is much more efficient. How does a cloud telephony system work? With cloud telephony, communication devices are hosted over the service provider's premises and made available to customers through the cloud. Using the internet connection, analogue voice signals are converted to data packets. Thus, it connects you with the person you are calling. It also has PBX features and functions as an intercom. What kind of businesses can use cloud telephony? Cloudshope's cloud telephony services are ideal for: Businesses that need to connect often with their remote workforce. Growing organisations that require rapid scalability without investing in infrastructure. Organisations having multiple branches and planning for a centralised system. Organisations looking for real-time insight into their voice channels. Companies looking for innovative solutions like number masking, automated SMS, missed call services, and OTP authentication. How will I benefit from using Cloudshope's cloud telephone system? Cloudshope's cloud telephone systems give you a slew of benefits such as: Cost-efficiency User-friendliness Reduced downtimes Quick installation Easy shifting Centralised managing and recording Better customer experience Effective call routing Distributed architecture