Cloudshope Technologies Private Limited

Why should you consider Cloudshope as your IVR Service Provider?Cloudshope replaces all the traditional communication mediums for businesses with intelligent cloud-based interactive voice response systems. Accelerate your customer support with the best features in the industry.


Virtual NumberTrack calls and auto-distribute them equally without any hardware setup using a virtual phone number.
call splittingGreeting MessagesAnswer calls automatically and integrate multilingual automatic greetings both offline and online.
missed callCall DistributionUse the round-robin pattern to add calls to the queue, prioritize them, and route calls automatically.

Missed Call AssignmentsNever miss a call. Convert every opportunity into business by improving the missed call response time.
profile24 X 7 ConnectivityAlways be ready to answer customer calls. Route calls automatically or set self-service options out of business hours.
notificationsAdmin App & Agent AppUse an interactive Admin app and Agent app to configure workflows and get quick summaries and reports.
Features of IVR Solution
Call RoutingDashboardCall RecordingDashboardCall History & LogsDashboardAutomated CallsDashboardCustomizationDashboardBusiness Hours

Benefits of using an IVR number
Manage Large Call VolumesAutomatically handle large call volumes by distributing the calls to the available agents on time or adding them to the queue and informing them about the wait times, allowing you to streamline resource management and customer experience.
Customise IVR SettingsCustomise the IVR settings to meet your business goals or offer direct access and advanced services to privileged businesses and customers. Add them to your list and identify them intelligently as they call, improving the overall experience.
Professional ConsistencyProvide professional consistency and 24 x 7 support with an advanced IVR system. Connect with your customers any time as an IVR is 24 hrs accessible and provides self-service options, pre-recorded voice messages, and easy navigation to solutions.
IVR MessagingUse a built-in curated list of music, text-to-speech options, or custom voice messages as you set up an IVR to enhance the user experience during hold times. Use these messages during wait-times or hold-times, or to greet and navigate the customers.
IVR Routing & Self-serviceUse the IVR settings to route calls simultaneously to respective agents or departments for faster resolution or provide self-service options for customers to navigate through multiple menus and find solutions automatically.
Call Filtering & RecordingFilter your calls as they come and re-route them to the right person or department to offer the best solution quickly, avoiding multiple hold times and escalations. Also, record calls to evaluate the quality of service at a later stage.

Additional Information:

• Item Code: 786547
• Production Capacity: Unlimited
• Packaging Details: What is an IVR system? An Interactive Voice Response system (IVR number for businesses) is an advanced technology that allows organisations to manage both inbound and outbound calls efficiently using pre-recorded voice messages or text-to-speech tools. It evaluates the keyboard inputs of the user to route the calls to the right resources effectively for optimal customer experience and satisfaction. How does the IVR Number Work? An Interactive Voice Response system (IVR for businesses) is an advanced automated phone solution used by organisations globally. An IVR system interacts with the callers using a preset menu and collects responses from their keypad inputs or voice responses. The IVR software can fetch information from the central database and trigger some actions like activation, deactivation, renewal, etc. How does the IVR Number Work? An Interactive Voice Response system (IVR for businesses) is an advanced automated phone solution used by organisations globally. An IVR system interacts with the callers using a preset menu and collects responses from their keypad inputs or voice responses. The IVR software can fetch information from the central database and trigger some actions like activation, deactivation, renewal, etc. Picking the right IVR Service Provider Before deciding on the best IVR service provider, you need to understand if your company needs an IVR service or not. You will be required to implement an IVR solution from a reliable IVR service provider, if you have multiple branches and clients from various parts of the country or if you provide multiple services or sell more than one product. You should definitely invest in IVR software if you have a strong online presence and social media accounts, and have multiple departments and wings to manage. Now, once you have identified your requirements and are now set to get one, here is a detailed guide to help you choose the best system from the IVR service provider. Here is what you should do.

IVR, an acronym for Interactive Voice Response software, is an automated business call management software that acts as an interface between your callers and your company at large.
Did you ever call a customer care number of any company to get help regarding some issue, and a pre-recorded professional voice greeted and asked you to pick one of the options from the menu? The software that plays the pre-recorded message and takes input from you is an IVR.
When any customer calls your business for a query or to get some business-related information, IVR software greets them and presents them with a menu of options to choose one option from it and captures their choice.
When the caller inputs their choice, the software performs further steps based on what the user has selected via their mobile keypad or the voice response. Hence, it will not be wrong to say that the customer is in charge of the IVR and, this is why they feel valued. Based on what they need, the IVR can give them some pre-recorded information or transfer the calls to a support team member if the issue is complex and the caller needs further assistance.

Benefits of Interactive Voice Response Software (IVR)Opting for IVR software can prove to be a boon for your business in the long run; let’s see how:
Improve your company’s Customer SupportIVR software makes sure that not all calls redirect to the live agents straightaway since more than half of the support calls are unnecessary.
Besides, you can record the details about your company that your customers frequently enquire about, such as business hours, office address and, more. Thus the support team can attend more valuable calls; the pre-recorded messages can answer the calls needing such information.
Popular IVRs have a self-routing feature that can give a choice to customers to listen to pre-recorded information or talk to a live agent.
Improve Lead Conversion of your businessIVR software helps you get new clients faster and n any easy way than without one since it improves your employee’s efficiency and helps strengthen your relationship with your customers.
A sophisticated IVR can handle IVR use cases, the important ones being Multi-level IVR, Automatic rooting, Voicemail tool, and Forward-to-Phone use case. Referring to these use cases, the IVR can solve the customer issues and convert more leads for their business.
Let’s take a look at this example; when you redirect your customer’s call to a proficient agent, who already has a list of all the issues he has had in the past, he knows the company values him, and this way, he starts trusting your company.
And if your support team is not available at the moment, he will still have an option for self-service or to leave his query as a voice message that can be addressed by your team later on.

Retain the Customers, optimize the time and earn profitsBeing efficient will save your time and cut down costs in the long run. In this fast-paced world, customer support centers need to optimize the average time spent solving the customer’s queries.
Any infuriated customer would not like to be left waiting and, there is a greater chance that they may refrain from purchasing any product. This situation can even get worse, and they may leave you and go to one of your competitors who focus on ‘customer-oriented’ service. On average, IVR software can cut down the average call duration by up to 40%. This way support team can assist your customers, resolve their queries and verify their transactions much faster.

Additional Information:

• Item Code: 786543
• Packaging Details: Cloudshope is a cloud-based platform that assists the sales and customer support teams in streamlining and managing customer interactions. It helps its users set up a clear communication channel with their customers effortlessly in more than 100+ countries. It is designed for small and medium scale businesses to incorporate the IVR functionalities within the client relationship management (CRM) and the helpdesk software so that it is possible to manage the after-sales calls. Cloudshope houses tons of innovative features including, voicemail, queueing, recording, shared call inbox facility, contact management, instant messaging, conferencing calling, software pairing, call recording, automated emails, assigning, tagging, and adding comments. It is also possible to group the employees based on their location, duties, expertise. This feature helps develop business strategies and improve team efficiency and communication skills. Cloudshope is an excellent choice to help increase your business’ sales and improve the skills of your support teams. It is an intuitive and user-friendly IVR tool. It can significantly enhance the customer experience and the teams’ performance of startups, scaleup companies, Small and Medium Enterprises, and other eCommerce companies. To help reach its goal, Cloudshope provides more than 50 advanced calling features such as call queuing, internal calls, phone number tags, personalized messages, greetings, call masking, 3-way calling, and more.

Top 20 IVR Providers In India For All Your Business Calls!

Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn’t going to be economical.
Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.

If you are a business trying to figure out which IVR Provider to go to, this is the right post for you! We researched about some of the best IVR Providers in India and curated a list to make your choices much easier.

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Features: Audio playback and recording, digit collection, database and web service access, calendar integration, and optional speech recognition and synthesis.
Take a look at our blog post on The Top Corporate Film Makers in Bangalore and The Best PR Agencies in Bangalore to Work With!
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Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.
By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.
IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.
Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.
Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.
Servetel’s real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment.

Delivering Best-in-class IVR Solution
Add-on Application Integration
Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.

Programmable Multi-level IVR
Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.

Additional Information:

• Item Code: 600327811
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Provide your customers with rich customer experience by integrating your telephony system with IVR. An IVR answers all the incoming calls with its auto-receptionist feature. You can personalise customers’ calling experience by playing a pre-recorded welcome message to greet your callers. By using IVR in your business, you can attend to your customers 24*7. Self-service option let your callers resolve their query without any assistance. This automation reduces the workload of your agents and gives callers a speedy way to resolve queries. Skill-based routing eases the calling process by intelligently forwarding the call to the best-suited agent. You can also quickly scale your telephony system on-demand without having to worry about the added infrastructure or price. With sticky agent feature, callers can connect to the same agent they earlier had a conversation with. This feature provides quick and quality query resolution to customers. Integrating your telephony system with CRM facilitates an error-free and smooth customer experience. On Servetel’s comprehensive real-time dashboard you can track and monitor all your live calls and agents. You can even whisper or barge in the ongoing call to assist your agents. And with our affordable plans, you are ensured to yield maximum return on investment. Easy Scalability Instantly add or remove calling channels on request without worrying about the infrastructure or other costs. User-friendly Web Portal Smoothly navigate through the web portal and easily configure your IVR structure with easy-to-understand menu options. Live Call Monitoring Dashboard View the live status of your active, on-hold and hung-up calls on a comprehensive real-time dashboard.

Leave no callers unattended. Cloud IVR solutions give your callers an enriching calling experience by providing quicker and smoother assistance. It attends to every caller without any fail and greets them with a personalized message. These messages set the tone of your customer interaction by infusing trust and warmth.

With cloud IVR’s guided menu structure, your callers get handled with utmost professionalism. Blend of self-service and talk to agent options provides callers with diverse ways to resolve their queries. Self-service option lets your caller find answers to the questions on their own, minimizing any dependency over your agents.

Cloud IVR solutions also minimizes call overloads of the agents by intelligently identifying, segmenting and routing the calls to the agents. Filtering out basic queries, it forwards only the complex queries to the agents.

Scaling your calling channels is effortless with Cloud IVR solutions. Unlike legacy systems, you don’t need to worry about the hefty infrastructure costs to scale your calling capacity. With Cloud IVR solutions, you can scale up your calling channels in minutes without additional effort.

With call recording, barging, and analytics features, cloud IVR solutions is an exhaustive customer service product that caters to every calling need of your business. Besides, you get a comprehensive view of all the ongoing activities such as call logs, call recordings and more, on CloudShope web portal and mobile app.

FEATURES

Comprehensive Cloud IVR Solutions for Your Business 

Programable IVR

Get more done from cloud based IVR. Build a customer-oriented IVR with tailored call flows, intelligent self-service options and optimized call handling strategies.

Call Recording

Evaluate customer service quality, resolve customer disputes, train agents and make informed business decisions by accessing call recording clips on your portal.

Call Barging

Be there when your agents need you. Barge in the live calls and assist your agents with the queries without informing the caller.

Auto Attendant

Never miss a customer call. Respond to every incoming call and guide them with their queries using the auto-attendant and self-service options.

Text to Speech Conversion

Capture caller’s attention with personalized interaction. Alter your script at any time from the portal and generate a dynamic voice recording for your IVR.

Monitoring Dashboard

Oversee all your call centre activities on a single dashboard. Gauge call centre performance, track agent calls and assess key KPIs on a monitoring dashboard.

Spend Less and Deliver More 

 

No Setup Required

Straightaway use cloud-based IVR without any setup. With cloud IVR Solutions, no time and resources get wasted in the set-up process.

Quality Customer Handling

Handle every caller with utmost quality and intelligence by segmenting callers based on queries and routing their calls to the most adept agent.

Seamless Call Management

Seamlessly manage a surge in call volumes and customer queries with auto-receptionist and self-service features of IVR.

Additional Information:

• Item Code: 455908
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: BENEFITS Spend Less and Deliver More No Setup Required No Setup Required Straightaway use cloud-based IVR without any setup. With cloud IVR Solutions, no time and resources get wasted in the set-up process. Quality Customer Handling Quality Customer Handling Handle every caller with utmost quality and intelligence by segmenting callers based on queries and routing their calls to the most adept agent. Seamless Call Management Seamless Call Management Seamlessly manage a surge in call volumes and customer queries with auto-receptionist and self-service features of IVR. Real time Call Analytics Real time Call Analytics Leverage real time call analytics to track calls and send timely updates to keep managers updated of all the ongoing activities. Third Party Integration Third Party Integration Take your communication productivity a notch higher with CRM, Google Suite, APIs and other third party applications. First Call Resolution First Call Resolution Speed up your query resolution. Facilitate smart customer interactions with IVR and get query resolved in the first calling attempt. Why Choose CloudShope Best-in-Market Pricing Get high-quality cloud telephony suite with minimal effort and cost investment. 99.99% Uptime Guarantee Cloudshope offers 99.99% SLA-backed uptime with N+1 redundant infrastructure. End-to-End Customer Service From research to post-purchase assistance, we ensure hassle-free customer service at every step. Enhanced Customer Support Get enhanced live assistance from our product experts over email, chat and call. API Integrations Innovate your business solutions with CRM and other third-party application integration. Cloud Telephony Suite Get access to fully functional cloud telephony suite along with free SMS & call credits.

Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn’t going to be economical.
Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.

If you are a business trying to figure out which IVR Provider to go to, this is the right post for you! We researched about some of the best IVR Providers in India and curated a list to make your choices much easier.

For businesses across the countries and industries, IVR solutions have made it possible for organizations to encourage seamless communication between all clients, stakeholders, and team members of corporate organizations. Cloudshope is a true believer in the power of strong and professional communication and we have seen how IVR does that effectively. Cloudshope IVR service has been one of the leading ones in the market, and that’s because of the smart and advanced technology it is built on.

Language optionsWe believe that an IVR service should be capable of providing flexibility to its customers and accommodating their different needs and backgrounds. Hence, we provide multiple language options in which you can set your voice greeting for your customers and ensure the most personalized welcome to them.

Parallel RingingWhile there are different users mapped behind your front-end business contact number, you’d always want to assure that no caller has to wait on call for long. Hence, with Cloudshope IVR service, your incoming call can ring to all your users simultaneously increasing the chances of faster resolution.

Flexible user mappingCloudshope ensures that you have a scalable and reliable mode of customer communication capable to adjust with your changing business needs. You can add or remove your users with just a few clicks. You can even set different users for weekends and working/non-working hours as per your convenience.

Call Routing OptionsOne of the prime features of IVR service is its ability to route calls to specified mobile numbers. Businesses can choose different call routing options as per their team working. This could be simultaneous routing, one-on-one call routing for a certain time duration to the given set of phone numbers.

Why Cloudshope is the best choice for your IVR service provider?
99.9% uptime of your callsOur IVR service is built on Industry-standard Data Security measures which are built on unbreakable privacy and safety barriers. Our Amazon Web Services provides several options to improve data security, such as security groups, encrypted data storage, secure and personalized access etc. We also provide superior security features such as security groups and network access control lists to assure a protected IVR service.

365*24*7 customer supportOur customer support team will be available round-the-clock for you to help you make the best out of MyOperator. Our dedicated support team will be there for you whenever you face even a tad of difficulty regarding our IVR service. You can connect with our team on call, email, raise a ticket or chat with us anytime whenever you have queries related to our provided IVR service.

Additional Information:

• Item Code: 465789
• Production Capacity: Unlimited
• Delivery Time: unlimited
• Packaging Details: What is IVR service? IVR service is a product of cloud telephony technology that attends your customer calls, gathers the information given by the caller in the IVR keypad menu and then routes their calls to the concerned executive/department. How does IVR call work? When a person calls on your front-end business contact number, a pre-defined voice greeting is played for the caller. The voice asks the caller to select the department of their concern in the IVR keypad menu. As the caller enters the keypad input basis the requirement, the call gets routed to the agent mapped behind that respective department. Which is the best IVR service provider in India? There are hundreds of IVR service provider in the Indian market and all claim to be the best one. However, what truly outstands Cloudshope from the rest is the provided exclusive features, flexibility to customize the IVR service as per your needs and round-the-clock accessible customer support team. Call Reports Get detailed reports of your incoming, outgoing and missed calls and monitor each agent’s on-call performance with their daily call reports. Recorded Calls With recorded and stored customer calls, ensure better employee training or use them reliably during future disputes or doubts. Effective Followup With updated missed calls report and notified reminders on your agents’ phone, ensure proper follow-up on your missed calls. Live Panel Keep a constant tab on your business calls and see all call-related activities on a live dashboard, accessible from any desktop/mobile.