Cloudshope Technologies Private Limited

Leave no callers unattended. Cloud IVR solutions give your callers an enriching calling experience by providing quicker and smoother assistance. It attends to every caller without any fail and greets them with a personalized message. These messages set the tone of your customer interaction by infusing trust and warmth.

With cloud IVR’s guided menu structure, your callers get handled with utmost professionalism. Blend of self-service and talk to agent options provides callers with diverse ways to resolve their queries. Self-service option lets your caller find answers to the questions on their own, minimizing any dependency over your agents.

Cloud IVR solutions also minimizes call overloads of the agents by intelligently identifying, segmenting and routing the calls to the agents. Filtering out basic queries, it forwards only the complex queries to the agents.

Scaling your calling channels is effortless with Cloud IVR solutions. Unlike legacy systems, you don’t need to worry about the hefty infrastructure costs to scale your calling capacity. With Cloud IVR solutions, you can scale up your calling channels in minutes without additional effort.

With call recording, barging, and analytics features, cloud IVR solutions is an exhaustive customer service product that caters to every calling need of your business. Besides, you get a comprehensive view of all the ongoing activities such as call logs, call recordings and more, on CloudShope web portal and mobile app.

FEATURES

Comprehensive Cloud IVR Solutions for Your Business 

Programable IVR

Get more done from cloud based IVR. Build a customer-oriented IVR with tailored call flows, intelligent self-service options and optimized call handling strategies.

Call Recording

Evaluate customer service quality, resolve customer disputes, train agents and make informed business decisions by accessing call recording clips on your portal.

Call Barging

Be there when your agents need you. Barge in the live calls and assist your agents with the queries without informing the caller.

Auto Attendant

Never miss a customer call. Respond to every incoming call and guide them with their queries using the auto-attendant and self-service options.

Text to Speech Conversion

Capture caller’s attention with personalized interaction. Alter your script at any time from the portal and generate a dynamic voice recording for your IVR.

Monitoring Dashboard

Oversee all your call centre activities on a single dashboard. Gauge call centre performance, track agent calls and assess key KPIs on a monitoring dashboard.

Spend Less and Deliver More 

 

No Setup Required

Straightaway use cloud-based IVR without any setup. With cloud IVR Solutions, no time and resources get wasted in the set-up process.

Quality Customer Handling

Handle every caller with utmost quality and intelligence by segmenting callers based on queries and routing their calls to the most adept agent.

Seamless Call Management

Seamlessly manage a surge in call volumes and customer queries with auto-receptionist and self-service features of IVR.

Additional Information:

• Item Code: 455908
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: BENEFITS Spend Less and Deliver More No Setup Required No Setup Required Straightaway use cloud-based IVR without any setup. With cloud IVR Solutions, no time and resources get wasted in the set-up process. Quality Customer Handling Quality Customer Handling Handle every caller with utmost quality and intelligence by segmenting callers based on queries and routing their calls to the most adept agent. Seamless Call Management Seamless Call Management Seamlessly manage a surge in call volumes and customer queries with auto-receptionist and self-service features of IVR. Real time Call Analytics Real time Call Analytics Leverage real time call analytics to track calls and send timely updates to keep managers updated of all the ongoing activities. Third Party Integration Third Party Integration Take your communication productivity a notch higher with CRM, Google Suite, APIs and other third party applications. First Call Resolution First Call Resolution Speed up your query resolution. Facilitate smart customer interactions with IVR and get query resolved in the first calling attempt. Why Choose CloudShope Best-in-Market Pricing Get high-quality cloud telephony suite with minimal effort and cost investment. 99.99% Uptime Guarantee Cloudshope offers 99.99% SLA-backed uptime with N+1 redundant infrastructure. End-to-End Customer Service From research to post-purchase assistance, we ensure hassle-free customer service at every step. Enhanced Customer Support Get enhanced live assistance from our product experts over email, chat and call. API Integrations Innovate your business solutions with CRM and other third-party application integration. Cloud Telephony Suite Get access to fully functional cloud telephony suite along with free SMS & call credits.