Cloudshope Technologies Private Limited

Top 20 IVR Providers In India For All Your Business Calls!

Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn’t going to be economical.
Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.

If you are a business trying to figure out which IVR Provider to go to, this is the right post for you! We researched about some of the best IVR Providers in India and curated a list to make your choices much easier.

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Asterisk is a free and open source framework for building communications applications and is sponsored by Digium. Today, there are more than one million Asterisk-based communications systems in use, in more than 170 countries.
Features: Audio playback and recording, digit collection, database and web service access, calendar integration, and optional speech recognition and synthesis.
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Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.
By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.
IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.
Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.
Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.
Servetel’s real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment.

Delivering Best-in-class IVR Solution
Add-on Application Integration
Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.

Programmable Multi-level IVR
Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.

Additional Information:

• Item Code: 600327811
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Provide your customers with rich customer experience by integrating your telephony system with IVR. An IVR answers all the incoming calls with its auto-receptionist feature. You can personalise customers¿¿¿ calling experience by playing a pre-recorded welcome message to greet your callers. By using IVR in your business, you can attend to your customers 24*7. Self-service option let your callers resolve their query without any assistance. This automation reduces the workload of your agents and gives callers a speedy way to resolve queries. Skill-based routing eases the calling process by intelligently forwarding the call to the best-suited agent. You can also quickly scale your telephony system on-demand without having to worry about the added infrastructure or price. With sticky agent feature, callers can connect to the same agent they earlier had a conversation with. This feature provides quick and quality query resolution to customers. Integrating your telephony system with CRM facilitates an error-free and smooth customer experience. On Servetel¿¿¿s comprehensive real-time dashboard you can track and monitor all your live calls and agents. You can even whisper or barge in the ongoing call to assist your agents. And with our affordable plans, you are ensured to yield maximum return on investment. Easy Scalability Instantly add or remove calling channels on request without worrying about the infrastructure or other costs. User-friendly Web Portal Smoothly navigate through the web portal and easily configure your IVR structure with easy-to-understand menu options. Live Call Monitoring Dashboard View the live status of your active, on-hold and hung-up calls on a comprehensive real-time dashboard.

Leave no callers unattended. Cloud IVR solutions give your callers an enriching calling experience by providing quicker and smoother assistance. It attends to every caller without any fail and greets them with a personalized message. These messages set the tone of your customer interaction by infusing trust and warmth.

With cloud IVR’s guided menu structure, your callers get handled with utmost professionalism. Blend of self-service and talk to agent options provides callers with diverse ways to resolve their queries. Self-service option lets your caller find answers to the questions on their own, minimizing any dependency over your agents.

Cloud IVR solutions also minimizes call overloads of the agents by intelligently identifying, segmenting and routing the calls to the agents. Filtering out basic queries, it forwards only the complex queries to the agents.

Scaling your calling channels is effortless with Cloud IVR solutions. Unlike legacy systems, you don’t need to worry about the hefty infrastructure costs to scale your calling capacity. With Cloud IVR solutions, you can scale up your calling channels in minutes without additional effort.

With call recording, barging, and analytics features, cloud IVR solutions is an exhaustive customer service product that caters to every calling need of your business. Besides, you get a comprehensive view of all the ongoing activities such as call logs, call recordings and more, on CloudShope web portal and mobile app.

FEATURES

Comprehensive Cloud IVR Solutions for Your Business 

Programable IVR

Get more done from cloud based IVR. Build a customer-oriented IVR with tailored call flows, intelligent self-service options and optimized call handling strategies.

Call Recording

Evaluate customer service quality, resolve customer disputes, train agents and make informed business decisions by accessing call recording clips on your portal.

Call Barging

Be there when your agents need you. Barge in the live calls and assist your agents with the queries without informing the caller.

Auto Attendant

Never miss a customer call. Respond to every incoming call and guide them with their queries using the auto-attendant and self-service options.

Text to Speech Conversion

Capture caller’s attention with personalized interaction. Alter your script at any time from the portal and generate a dynamic voice recording for your IVR.

Monitoring Dashboard

Oversee all your call centre activities on a single dashboard. Gauge call centre performance, track agent calls and assess key KPIs on a monitoring dashboard.

Spend Less and Deliver More 

 

No Setup Required

Straightaway use cloud-based IVR without any setup. With cloud IVR Solutions, no time and resources get wasted in the set-up process.

Quality Customer Handling

Handle every caller with utmost quality and intelligence by segmenting callers based on queries and routing their calls to the most adept agent.

Seamless Call Management

Seamlessly manage a surge in call volumes and customer queries with auto-receptionist and self-service features of IVR.

Additional Information:

• Item Code: 455908
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: BENEFITS Spend Less and Deliver More No Setup Required No Setup Required Straightaway use cloud-based IVR without any setup. With cloud IVR Solutions, no time and resources get wasted in the set-up process. Quality Customer Handling Quality Customer Handling Handle every caller with utmost quality and intelligence by segmenting callers based on queries and routing their calls to the most adept agent. Seamless Call Management Seamless Call Management Seamlessly manage a surge in call volumes and customer queries with auto-receptionist and self-service features of IVR. Real time Call Analytics Real time Call Analytics Leverage real time call analytics to track calls and send timely updates to keep managers updated of all the ongoing activities. Third Party Integration Third Party Integration Take your communication productivity a notch higher with CRM, Google Suite, APIs and other third party applications. First Call Resolution First Call Resolution Speed up your query resolution. Facilitate smart customer interactions with IVR and get query resolved in the first calling attempt. Why Choose CloudShope Best-in-Market Pricing Get high-quality cloud telephony suite with minimal effort and cost investment. 99.99% Uptime Guarantee Cloudshope offers 99.99% SLA-backed uptime with N+1 redundant infrastructure. End-to-End Customer Service From research to post-purchase assistance, we ensure hassle-free customer service at every step. Enhanced Customer Support Get enhanced live assistance from our product experts over email, chat and call. API Integrations Innovate your business solutions with CRM and other third-party application integration. Cloud Telephony Suite Get access to fully functional cloud telephony suite along with free SMS & call credits.