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IVR Service Provider

Our service range includes a wide range of ivr service provider in india, 10 best ivr service providers in india, ivr system services, ivr service provider, ivr number for business top ivr service provider and business call management system on cloud - cloudshope.
  • IVR Service Provider In India
  • IVR Service Provider In India
  • IVR Service Provider In India
  • IVR Service Provider In India
  • IVR Service Provider In India
  • IVR Service Provider In India
  • IVR Service Provider In India
  • IVR Service Provider In India
  • IVR Service Provider In India
  • IVR Service Provider In India
  • IVR Service Provider In India
  • IVR Service Provider In India
  • IVR Service Provider In India
  • IVR Service Provider In India
IVR Service Provider In India

IVR Service Provider In India

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Service LocationPAN INDIA
Communication LanguageANY
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
ACDNO
BrandCLOUDSHOPE
ChannelMONO
ColorAll
Concurrent Call500
ConnectivityInstant
Duration12 Month
Embedded SolutionInstant
FeatureAdvance
featuresSticky Agent
IntegrationAPIs
ModeOnline
MountingAvailable
What is IVR?Interactive Voice Response System:IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.

In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.

  • Customer reaches out on the business phone number provided by your website
  • They hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcome
  • Once the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.

    Customers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.

    Agents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.

    Multiple levels in IVR can be created and configured separately with brilliantly-designed call flows.

    Call routing intelligently routes every caller to the right department & agent so that long call queues can be excluded

    Missing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.
    Through an Interactive Voice Response System, an enterprise can effectively blend in its brand image while interacting with the customers while they call. Passing on audio notes of the tones that exactly match the brand identity is an ideal way to display the brand personality. One can leverage benefits like customising the IVR Number according to the present campaign/marketing initiatives and meanwhile monitoring, mapping and advancing on customer experience

    Call logs and recordings are maintained by each customer and the status of the call (connected/not connected/missed) is also documented through an Interactive Voice Response System Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further, audits can be performed on these calls to understand if there are any deviations in the process

    With Interactive Voice Response System, an enterprise can professionally cater to the requirements of its customers. What it does is takes input from the caller via a keypad, processes the request and redirects the user to a dedicated department which can solve the customer issue. This represents a predefined approach to resolve issues hassle-free and professionally

    Customers can choose their preferred language in which they are comfortable with while deviating from the options available through IVR. Enterprises can reduce language difficulties and provide satisfactory customer experience

    IVR enables agents to be more productive by systematically handling call transfers. By call monitoring and recordings, agents can boost their productivity over time. This results in the overall efficiency of both agents as well as the company

    Capturing surveys and opinion polls are easier with Interactive Voice Response System . Agents can connect the callers to a dedicated IVR post the completion of their calls to collect important and confidential information

    With the help of IVR, customer requirements can be easily prioritized thus ensuring more leads and customer satisfaction.

    Provides the customers with an option to self-serve which eliminates the need of agents to provide assistance to customer requests.


Additional Information:

  • Item Code: 20145678
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: VR system replaces the customer service agents who answer the customer calls and direct them to respective agents, therefore reducing the operational costs of the organization. With the help of advanced multi-level IVR, peak hour call load can be handled by resolving the queries of multiple customers at the same time.

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  • 10 Best IVR Service Providers In India
  • 10 Best IVR Service Providers In India
  • 10 Best IVR Service Providers In India
  • 10 Best IVR Service Providers In India
  • 10 Best IVR Service Providers In India
  • 10 Best IVR Service Providers In India
10 Best IVR Service Providers In India

10 Best IVR Service Providers In India

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Type Of ProcessInbound and Outbound
Type Of CallsDomestic
Shift TimingsIVR Service Provider in India
Location/CityNoida, Delhi, Mumbai, Bangalore, Gurgaon, Hyderabad
Service DurationIVR Service Provider in India
Manpower RequiredIVR service provider Near me
Start Date / MonthBest IVR service Provider in India
Communication LanguageEnglish & Hindi
Model Name/NumberIVR Service Provider in India
Network TypeIVR Service Provider in India

IVR, an “Interactive Voice Response system,” is a vital part of any business today. IVR systems provide 24/7 client service in uncertain times. It uses configurable call flow techniques to route a customer’s inquiries to the appropriate individual or department.

Which Service Provider Is Best In India? : It is very challenging to choose the top IVR service provider in India. There are so many unreliable and irresponsible companies on the market that more than a Web search is required to find trustworthy IVR Providers in India.

Quick Response Call System

 

An IVR number can help business communications scale and track better. When you use IVR solutions for your company, you give the impression that you have a professional and experienced organization. Without worrying about the underlying technology, you have every right to choose a more effective and convenient means of communicating with your clients and potential customers. There are numerous IVR solution providers on the market, but you must choose the best one for your organization that offers the full range of features and advantages of IVR services.

Learn About The IVR Features

Top IVR companies in India serve their valued consumers with various innovative features. The best IVR service provider offers businesses automated telephony tools to streamline customer support operations. The following are some of the essential offerings from the best IVR service provider in India:

Expertise-Based Routing

Skill-based routing establishes buckets for customer segmentation to determine whether to route calls to an automated call system or a live agent.

Affordable Services

 

Most IVR Providers in India are affordable and simple to get. They support a multitude of built-in functions.

Call Holding And Queuing

Phone lines are scheduled for certain ring groups using call queuing and waiting.

Favorable Agent Routing

IVR solution providers in India offer preferred agent routing, allowing customers to connect with the most qualified available agent at any specified moment.

IVR For Self-Service Systems

 

Self-service IVR enhances routing capabilities, expedites resolution, and reduces operating costs.

Call Metrics

The Call Parameters Report gives real-time insights and detailed information on the number of client calls, standard inquiries, call history, and other metrics.

Customized Prompts

 

Personalized prompts aim to personalize voice messages for a positive customer experience

India’s Best 10 IVR Service Providers In 2023

Here is the list of the top 10 best IVR service providers in India to help you with your business calls.

1. Cloudshope

 

Cloudshope is the leading cloud telephony IVR Service Provider in Noida. They are ranked first on our list of IVR solution providers in India. Fonada provides CPaaS solutions for voice, textual, and artificial intelligence. It assists organizations in redirecting incoming calls, delivering instant messaging solutions, automating filtering, and communicating with specific users. The top IVR Company in India offers its services to well-known organizations like Google and TrueCaller.

Key Features:

 

  • Ensure prompt transactions and authenticate users
  • Additionally, customers can communicate their needs via missed calls.
  • Start with simple call flow builders and voice-bot autoresponders.
  • Receive detailed call analytics in real time via your dashboard.
  • Use call recording to make smart decisions.
  • You can plan automated phone calls for any time and day.


Additional Information:

  • Item Code: 001120098
  • Production Capacity: IVR Service Provider in India
  • Delivery Time: Instant
  • Packaging Details: 2.CloudShope CloudShope is an innovative cloud-based telephone IVR service provider in India. It provides toll-free numbers, virtual numbers, voice streaming, IVR-based services, and more. The best IVR service provider offers its services to major corporations such as Cipla, SAP, Glidec, OLA, and Cars24. Key features: Both basic and advanced interactive voice response systems are included in the dashboard. A user-friendly interface that permits the selection of numbers and virtual numbers. Personalized Interactive Voice Responses (IVR), Automated Outbound Calling, Custom On-Hold Music, and Multi-IVR are all available. You can also subscribe to bulk SMS services. Voice broadcasting lets you call your customers immediately and connect with them. Pricing: CloudShope has three different plan tiers: basic, advanced, and premium. CloudShope offers a 15-day free trial, including SMS, call, and IVR services. Best For: Startups, SMEs, and enterprises CloudShope CloudShope is another Indian company that delivers interactive voice services to its customers. Our research shows that this Bangalore-based firm is the third-best IVR provider in India. The company offers its services to prominent clients such as Practo, Redbus, Quikr, and others. Key features: The dashboard features a capability for creating virtual numbers that permit the addition of virtual numbers. Businesses of all types can benefit greatly from having a toll free number, and you can get one by using one of these providers. You can also enable programmed automated calls for clients to address their issues. A built-in function for analyzing the performance and analytics of your business. Voice API for customizing IVR to increase customer satisfaction. Pricing: They provide services in the areas of voice, short message service (SMS), and authentication. Pricing information is available upon request. Best For: SMEs and Enterprises

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  • IVR System Services
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IVR System Services

IVR System Services

Rs 999  / PieceGet Best Price
IntegrationPossible
SupportOBD IVR
Service ModeOnline
Software TypeCloud Based
Country of OriginMade in India

INTERACTIVE VOICE RESPONSE ( IVR ) Voice Call And Bulk Msg ServiceInteractive Voice Response ( IVR ) is the work-horse application in the telephony world. By leveraging the power and intelligence of the computer, sophisticated automated telephone applications can easily be designed and implemented at EHS. The vertical application potentials are practically endless. An Interactive Voice Response System can be used to automate a wide range of services and data requests. By combining the input of the caller with menu driven scripts Clients, potential clients, and employees can call into your organization or to a remote IVR call center, using a touch-tone telephone and interact with the system in real time in a host of applications.

 

  • EHS IVR has built-in speech recognition capabilities.
  • Allowing callers to speak their important information to the IVR rather than press keys on their telephone keypad.
  • EHS IVR can interact with callers in a clear, natural dialog and return information based upon what the caller says.
  • EHS IVR also has the ability to send faxes and email to employees or clients based upon telephone interactions between callers and the IVR system.

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  • IVR Service Provider
  • IVR Service Provider
  • IVR Service Provider
IVR Service Provider

IVR Service Provider

Rs 999  / monthGet Best Price

Minimum Order Quantity: 1 month

Product Brochure

Service LocationPAN INDIA
Communication LanguageANY
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
InstantActivation
Multi LevelIVR
Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.

By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.

IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.

Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.

Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.

Cloudshipe real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment.

Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.

Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.

Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.

Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls.

Dynamically convert written texts into audio messages to align your message scripts with customer needs.

Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.




Additional Information:

  • Item Code: 3045677
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation. Greet callers with a warm voice message and reflect a professional brand image in every customer conversation. Maximise agent¿¿¿s productivity by eliminating everyday mundane tasks and shift focus on high-value customer interactions. With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly. Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents. Redirect calls to the best-suited agent and ensure a successful query resolution in the first call itself Get high-quality cloud telephony suite with minimal effort and cost investment. Get enhanced live assistance from our product experts over email, chat and call. Innovate your business solutions with CRM and other third-party application integration. From research to post-purchase assistance, we ensure hassle-free customer service at every step. Get access to fully functional cloud telephony suite along with free SMS & call credits.

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  • IVR Number For Business Top IVR Service Provider
  • IVR Number For Business Top IVR Service Provider
  • IVR Number For Business Top IVR Service Provider
IVR Number For Business Top IVR Service Provider

IVR Number For Business Top IVR Service Provider

Rs 999  / monthGet Best Price

Minimum Order Quantity: 1 month

Product Brochure

Service LocationPAN INDIA
Communication LanguageANY
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
ACDNO
BrandCLOUDSHOPE
ChannelMONO
Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.

By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.

IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.

Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.

Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.



real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment.

An IVR is a pre-recorded voice menu communicated to a caller as soon as they call (or right after a pre-recorded greeting) that responds to key inputs (usually numbers 0 to 9 on the keypad) or voice commands. It is interactive in the sense that it can be over multiple levels—much like a flow chart—and it prompts responses from the caller. It efficiently gathers basic data for the live agent to help a caller better, or even to eliminate the need of an agent for simpler queries and information requests.

It takes advantage of DTMF (dual-tone multi-frequency), which are essentially sounds corresponding to each key that are recognised on the other end as the intended input. The IVR is set-up using cloudshope easy-to-use portal, where various options, recordings, and their flow can be easily designated. These days, it’s also about artificial intelligence (AI) and voice inputs, which are used to improve the IVR experience.

There are three types of IVRs that cloudshope provides. Single-level IVR, as the name suggests, requires a single input before routing/disconnecting. Multi-level IVRs function across levels. And custom dial-plan IVRs allow for more functionality as per your requirements.

Yes, the IVR can be tweaked as per the customer’s need. This includes multi-input digit tracking, and using APIs to interact with the database, among other requirements. Different dial-plans can be implemented according to the set-up.

You can, and in two different ways. The first one has provide a virtual phone number to which you forward calls from your existing number. This number is then used for IVR services. Or, the second way has the customer port their number to cloudshope. This resolves all forwarding issues that might occur in case the existing number is from a different telephony circle.


Additional Information:

  • Item Code: 233453
  • Production Capacity: Unlimited
  • Delivery Time: INSTANT
  • Packaging Details: Review your call centre¿¿¿s performance by keeping a check on the live status of active, on-hold and disconnected calls.

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  • Business Call Management System on Cloud - CloudShope
  • Business Call Management System on Cloud - CloudShope
  • Business Call Management System on Cloud - CloudShope
Business Call Management System on Cloud - CloudShope

Business Call Management System on Cloud - CloudShope

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Also ProvidesPredictive Dialer
TypeOnline/Cloud-based
Operating SystemFor Windows
Download OptionFree Demo/Trial Available
BrandCLOUDSHOPE
Programming LanguagePHP
Free Required RAM2 GB
Provide Installation ServiceYes
TrainingLive Online
License Duration2 Year
SupportBusiness Hours
Number of UserMulti-user
Back UpYes
Available on RentYes
Call RecordingYes
Agent Login AvailableYes
Call Back SolutionYes
Call MonitoringYes
Type of CallsDomestic
Process TypeInbound/Outbound
Automatic Call DistributionYes
Skill Based Call RoutingYes
Live Call TransferYes
Dead TimeNO
Others Modules/FeaturesAll Advance Features
Software VersionLatest
Language SupportEnglish/Hindi
Architecture32/64 Bits
DeploymentOn Server
DatabaseFirebase
Mobile AppFor Windows
Required ProcessorNOthing
Country of OriginMade in India
For businesses across the countries and industries, IVR solutions have made it possible for organizations to encourage seamless communication between all clients, stakeholders, and team members of corporate organizations. CloudShope is a true believer in the power of strong and professional communication and we have seen how IVR does that effectively.CloudShope IVR service has been one of the leading ones in the market, and that’s because of the smart and advanced technology it is built on.

We believe that an IVR service should be capable of providing flexibility to its customers and accommodating their different needs and backgrounds. Hence, we provide multiple language options in which you can set your voice greeting for your customers and ensure the most personalized welcome to them

While there are different users mapped behind your front-end business contact number, you’d always want to assure that no caller has to wait on call for long. Hence, with CloudShope IVR service, your incoming call can ring to all your users simultaneously increasing the chances of faster resolution.

CloudShope ensures that you have a scalable and reliable mode of customer communication capable to adjust with your changing business needs. You can add or remove your users with just a few clicks. You can even set different users for weekends and working/non-working hours as per your convenience.

One of the prime features of IVR service is its ability to route calls to specified mobile numbers. Businesses can choose different call routing options as per their team working. This could be simultaneous routing, one-on-one call routing for a certain time duration to the given set of phone numbers.

Our IVR service is built on Industry-standard Data Security measures which are built on unbreakable privacy and safety barriers. Our Amazon Web Services provides several options to improve data security, such as security groups, encrypted data storage, secure and personalized access etc. We also provide superior security features such as security groups and network access control lists to assure a protected IVR service.

Our customer support team will be available round-the-clock for you to help you make the best out of CloudShope. Our dedicated support team will be there for you whenever you face even a tad of difficulty regarding our IVR service. You can connect with our team on call, email, raise a ticket or chat with us anytime whenever you have queries related to our provided IVR service.

Additional Information:

  • Item Code: 349087
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: IVR service is a product of cloud telephony technology that attends your customer calls, gathers the information given by the caller in the IVR keypad menu and then routes their calls to the concerned executive/department When a person calls on your front-end business contact number, a pre-defined voice greeting is played for the caller. The voice asks the caller to select the department of their concern in the IVR keypad menu. As the caller enters the keypad input basis the requirement, the call gets routed to the agent mapped behind that respective department. There are hundreds of IVR service provider in the Indian market and all claim to be the best one. However, what truly outstands CloudShope from the rest is the provided exclusive features, flexibility to customize the IVR service as per your needs and round-the-clock accessible customer support team. The cost of IVR service depends on your business requirements and call volume, you can check our detailed pricing.

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  • Cloud IVR Solution Providers In India CloudShope
  • Cloud IVR Solution Providers In India CloudShope
  • Cloud IVR Solution Providers In India CloudShope
Cloud IVR Solution Providers In India CloudShope

Cloud IVR Solution Providers In India CloudShope

Rs 999  / monthGet Best Price

Minimum Order Quantity: 1 month

Product Brochure

Service LocationPAN INDIA
Communication LanguageANY
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
ACDNO
BrandCLOUDSHOPE
ChannelMONO
Interactive Voice Response (IVR) is an automated telephony system that handles any call volume of your customers. At Cloudshope the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR service improves productivity and experience as it enables you to map departments and agents using the extension and so allow you interact with your customers and routes calls to the appropriate agent or department.
Let our IVR system do more - gather information, get detailed reports of your business calls, speak to your customers, offer self-service or connect them to the right agent, both inbound and outbound campaigns.
Cloud IVR solutions laced with powerful features.

Call Tracking with IVR Number

Get a single business number and track, record, and maintain all calls. With voicemail, abandoned call reports and call back alerts, you never either miss a call or keep your customers waiting for too long.

Connect to the right agent faster

 

Manage wait times efficiently by giving caller’s a choice from multi-tiered menus to connect to the appropriate agent or queues.

Toll-free IVR number

 

Our Toll-Free IVR creates an easy and free of cost channel for customers to access you. Track and record your incoming and outgoing calls with our cloud based telephony system without making the customer shell-out any money while trying to reach you. Avail our Virtual Number Service today!

Easy CRM integration

 

Using our APIs you can integrate CRM easily to save customer data with complete recording details, including caller specifications, call duration, time, and caller location at one place. Pull in customer data from any popular CRMs or a custom-built solution and access it in a few clicks. Save agents time by not making them toggle between multiple screens.

Uninterrupted support

 

Available 24/7, IVR system offers quick and seamless support to your customers. Record all messages of customers on voicemail during non-working hours and never slip a potential business lead.

Record all customer calls on your virtual number and use these call recordings for internal training or get an insight into your customer preferences.

With our Cloud IVR service, route your customer calls to multiple agents at a single point of time. It efficiently handles a large traffic of calls, not missing any potential business opportunity.

Offer localized experiences with customized greetings for different departments, and brands. Record new messages or upload existing voicemail greetings.

What Is IVR?

IVR or Integrated voice response is an automated telephony software technology that enables the interaction of human callers with computerised features using DTMF tones input or voice. The technology is mainly used in call centres.

‘Having a rich customer-base’ is every business’s wish and that definitely leads to high call volume. Traditionally, the handling of large call volumes was a little cumbersome, but with IVR the whole process becomes easy. An IVR system is an effective way to route calls by settling down the basic interaction and forwarding it to the right agent, if required. It helps to save both the agent’s as well as the customer’s time.

How Does An IVR Work

When a caller initiates a call, the IVR system interacts by providing them choices using a prerecorded voice menu. The caller needs to respond according to their requirement, via voice response or phone keypad. According to the caller’s response, the IVR decides its actions. Either the system will provide further information or transfer the call to a suitable human agent. The IVR system helps to find the right department or agent for the caller.



Additional Information:

  • Item Code: 405678
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: CloudShope is a leading cloud-based Contact Center Solution provider in India. With over Ten years of experience in developing state-of-art customised contact center solution across various companies in different industry verticals, we consider ourselves as an established and true cloud-based contact center provider.

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  • Top 20 IVR Providers In India For All Your Business Calls
  • Top 20 IVR Providers In India For All Your Business Calls
  • Top 20 IVR Providers In India For All Your Business Calls
Top 20 IVR Providers In India For All Your Business Calls

Top 20 IVR Providers In India For All Your Business Calls

Rs 999  / monthGet Best Price

Minimum Order Quantity: 1 month

Product Brochure

Service LocationPAN INDIA
Communication LanguageANY
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
ACDNO
BrandCLOUDSHOPE
ChannelMONO

Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn’t going to be economical.

Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.

If you are a business trying to figure out which IVR Provider to go to, this is the right post for you! We researched about some of the best IVR Providers in India and curated a list to make your choices much easier.

 

Update: 27th April 2017 | Added 4 more IVR Providers to the list.

So here is the list of the Top 20 IVR Providers in India to help you with your business calls!

 

1. CloudShope

The Lego Of Customer Communication

Powering 3 million customer conversations every day, Exotel, is the building block that helps you stay in touch with your customers efficiently over calls and SMS. A Cloud Telephony Platform trusted by more than 1300+ companies of all sizes.

Features & Plans: Multi-level IVR, Personalised IVR, Recording, IVR menu customization, Real Time Notifications, Unlimited Channels & Channel Capacity, Visual Drag & Drop APIs, Daily Email Reports, Automated calls & SMS, Conditional call routing.


Unleash Your Business Potential with Fonebell Cloud Telephony Solution.

Fonebell offers comprehensive communication solutions to help meet customer expectations and sound professional. Their reliable on-premise communication tools establish smooth communication within the organization to boost business productivity.

 

Features & Plans: Audio conferencing, Automatic call transfer, Call audit and barging, Call queues, Unlimited Queues, Agent Login/out without reason, Queue reporting Skill-based routing, Call recording.

Building Customer Experience that Exceeds Customer Expectation.

Ameyo is an all-in-one software based communication solution, from Drishti-Soft Solutions,  that manages end-to-end customer journeys. A powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.

 

Features: Auto call distributor, Virtual queue management, IVR, Missed call alert, call recording, voice blaster, Automatic call distributor, VQ Pass.

Opening the door to the world of Cloud Telephony

Microtel enables people to reach each other, businesses to find new markets and everyone to fulfill their potential. Across the India, We provide Voice SMS, Bulk Text SMS, Interactive Voice Response(IVR) System services for everyone, and much more for businesses.

 

Features: Sound, Record, Text to Speech, read/write IVR data into an uploaded excel sheet, DTMF, Call Transfer, Web API call, Conference, Multilingual greetings.

Connect. Communicate. Engage

Believe in building brands on intelligent cloud telephony solutions. Ozonetel also believes that communication doesn’t have to be as complex as it is. Their core offerings – CloudAgent and Brand Agent – redefine, simplify, and enhance the way in which you communicate, connect, and engage with your customers.

 

Features: Web-based IVR solution, Easy to configure Messages, Text to Speech conversion, Multi-level IVR Systems, Mobility, Skill-Based Routing, Priority Routing, Barge in and call monitoring, Real-time dashboards and reports.



Additional Information:

  • Item Code: 456007
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: Better information, motivation and control with IVR Guru IVR guru provides easy control on clients as well as employees. Accelerate business with a faster pace and less effort with IVR Guru. Features & Plans: Virtual phone number, B2B lead generation, Employee tracking system, Customer lead management, Lead Identification, Lead Grading, Lead Distribution, Lead Nurturing. Leader in Business Solution Services Since 2009 WebXion offers cloud-based IVR Service at Most affordable rates with an assurity that all calls are recorded in their web based call log panel in real time. Features: Custom IVR Call flow, Custom Welcome Message recording, Custom auto response message, Detailed call logs, Data storage. Free voice calls, Information at your fingertips Phonon has been the pioneer and leader in providing Instant Call-Connect solutions including Click-to-Call. Phonon has developed enterprise-ready customer connect solutions that are platform independent. These allow users to connect to the company representatives through easy web-call-backs and get information at their fingertips. Features: Flexibility to record customer response through key-press, NDNC Compliance, Pan India Presence, Campaign Tracking and Reporting, Multi-Lingual Support, Unrivaled Security measures, Ready Made APIs. The heartbeat of voice communications Pulse made its foray into the Indian market as an Internet Service Provider and Internet Telephony Service provider in 2003. Ever since its inception, the statistical graph has shown a significant growth in developing a customer base and carrier-interconnections with an end to end VOIP Business Solutions. Features: Improved customer service, Lower cost, Agents have more time to deal with complex interactions/more demanding areas of service, Service with chosen language, Customer Prioritization based on Dialed number identification service and call reason, Call logs available for auditing, performance report and future enhancement.

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  • Top 10 Cheap IVR Service Providers in India
  • Top 10 Cheap IVR Service Providers in India
  • Top 10 Cheap IVR Service Providers in India
Top 10 Cheap IVR Service Providers in India

Top 10 Cheap IVR Service Providers in India

Rs 999  / monthGet Best Price

Minimum Order Quantity: 1 month

Product Brochure

Service LocationPAN INDIA
Communication LanguageANY
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
ACDNO
BrandCLOUDSHOPE
ChannelMONO

Have you ever wondered what IVR Service Provider? Allow us to provide a short description of IVR, and you also understand IVR-based services later on.

IVR full form is Interactive Voice Response, and it is Automated Communication Technology.

Mainly, major companies use it because it enables the customers to interact with the services without human assistance.

You can take the example of Airtel customer support, Apple customer support, AT&T customer support, and more.

  • Anyone can use it by adding scripts.
  • Callers can make transactions.
  • Callers can reach out to the customer care representative.
  • It helps the callers to learn about solutions and new services.

Keep in mind that the main purpose is to assist the callers without the human presence and it also helps businesses to provide more effective customer support without any extra effort.

IVR Technology has become an important tool for companies like BanksLPG Gas providersCustomer careAmazon packages, and more.


Cheap IVR Service Providers in India

inding an ideal IVR Service Providers in India is extremely difficult. A google search is not enough to find a reliable IVR solution because there are so many lousy & irresponsible providers in the market Also Best Cheap Nvme Hosting in India.

You want to avoid such providers or else you have to face a hard time with them.

Allow us to suggest you five IVR providers, who are reliable & they offer the services at an affordable price.

Best IVR in 2021

Last year we were added top 5 Best IVR Service providers in India but due to some issues on billing with these companies,

I kept searching for a better option which suits our business.

After using 1 year IVR system for our company we found Call Hippo in mid-2021 and shifted our all Interactive Voice Response services to them without changing my number.

What did I get from them?
  • Free Voice Over on Annual Plan
  • Quick and Easy Setup Dashboard
  • Call Recording
  • Record and Upload after office message from your panel
  • Find all missed and received call logs on realtime

 

Its been 8 months now using their services for our 3 support executives to provide customer support, I am pretty impressed with the service I am getting from them.

1. CloudShope Review

CloudShope is an advanced level cloud telephony IVR Service Providers in India. They land in the First position of our IVR services in India list.

The IVR service provider advertises Toll-Free numbervirtual numbervoice broadcastingclick to callIVR based servicesIVR hosted services and more.

They have a clientele of CiplaOLA cabsCars 24Glidec, and more.

Pricing:

The Cloudshope did not reveal the pricing, and they prompt you to try the trial version.

It is a marketing tactic to get people to register for the trial version, and after you input the details, then they reveal the pricing.

The primary motive is to make you try the free version for a while.

  • They have a basic plan for beginners.
  • The advanced plan meant for the medium-size business.
  • The premium plan for those who cannot get the job done without interactive voice response & voice process services.

The pricing is not available because they believe in providing custom packages to the clients.



Additional Information:

  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: Key Features: The dashboard has basic IVR and advanced IVR.A user-friendly dashboard that allows you to pick your choice of numbers, and virtual numbers.Custom On-Hold Music, Custom SMS API, Multi IVR, Automated Outbound Calling, and personalized IVR.You can subscribe to the bulk SMS packages as well.Voice broadcasting helps you to send outbound calls instantly and connect to your customers.The call routing assigns any available user or the right department.The company also offers miss call service for quicker & hassle-free campaign.A Toll-Free Number can add great value to any business. Specification: Every inbound & outbound calls can be recorded for quality purpose. A real-time analytic and call logs to check back the received & dialled calls. A dedicated toll-free customer care line for those who want to reach customer care.

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  • IVR Service Provider INDIA ,Business IVR Solutions ,CloudShope
  • IVR Service Provider INDIA ,Business IVR Solutions ,CloudShope
  • IVR Service Provider INDIA ,Business IVR Solutions ,CloudShope
IVR Service Provider INDIA ,Business IVR Solutions ,CloudShope

IVR Service Provider INDIA ,Business IVR Solutions ,CloudShope

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Service LocationPAN INDIA
Communication LanguageEnglish, HIndi
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
ACDNO
BrandCLOUDSHOPE
ChannelMONO
What is IVR?Interactive Voice Response System:

IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.

In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.

How does the IVR Number System Work 

 

  • Customer reaches out on the business phone number provided by your website
  • They hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcome
  • Once the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.

    Features Of IVR Service:

  • 24x7 Customer SupportCustomers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.

    Live PanelAgents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.

    Multi-level IVRMultiple levels in IVR can be created and configured separately with brilliantly-designed call flows.

    Intelligent Call RoutingCall routing intelligently routes every caller to the right department & agent so that long call queues can be excluded.

    Instant NotificationsMissing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.

    Benefits of IVR Solution Intuitive IVRDesigning a crisp Interactive Voice Response System for your customers helps them to achieve what they want at a faster pace. Constructing a menu that helps the customer navigate through correct options and route their call to the dedicated department will help and ease their queries timely

    Personalised ConnectWith Interactive Voice Response Number System, an enterprise can create a platform with diverse regional languages & dialects which further can interact with callers and route them to desired departments. Also what an IVR does is greets the caller with their name which itself creates a lasting impression

    Customer DatabaseWith Interactive Voice Response Solution, an enterprise can build a database in the most organic way possible. It stores every transaction ever made with any customer. The agents need not find any old transactions manually connected with the customer, Interactive Voice Response System accumulates all the history associated which further helps the agent to proactively pick up the issue and efficiently converse with the customer

    Represent Your BrandThrough an Interactive Voice Response System, an enterprise can effectively blend in its brand image while interacting with the customers while they call. Passing on audio notes of the tones that exactly match the brand identity is an ideal way to display the brand personality. One can leverage benefits like customising the IVR Number according to the present campaign/marketing initiatives and meanwhile monitoring, mapping and advancing on customer experience.

    Recording Calls with Real-time ReportsCall logs and recordings are maintained by each customer and the status of the call (connected/not connected/missed) is also documented through an Interactive Voice Response System Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further, audits can be performed on these calls to understand if there are any deviations in the process.


Additional Information:

  • Item Code: 560021
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: A Professional Persona With Interactive Voice Response System, an enterprise can professionally cater to the requirements of its customers. What it does is takes input from the caller via a keypad, processes the request and redirects the user to a dedicated department which can solve the customer issue. This represents a predefined approach to resolve issues hassle-free and professionally Multi-Language Support Customers can choose their preferred language in which they are comfortable with while deviating from the options available through IVR. Enterprises can reduce language difficulties and provide satisfactory customer experience. Increase Agent Efficiency IVR enables agents to be more productive by systematically handling call transfers. By call monitoring and recordings, agents can boost their productivity over time. This results in the overall efficiency of both agents as well as the company. Feedback Collection Capturing surveys and opinion polls are easier with Interactive Voice Response System . Agents can connect the callers to a dedicated IVR post the completion of their calls to collect important and confidential information. Business advantages of IVR Service provider More lead generation With the help of IVR, customer requirements can be easily prioritized thus ensuring more leads and customer satisfaction. Automate customer care Provides the customers with an option to self-serve which eliminates the need of agents to provide assistance to customer requests. Reduce operational costs IVR system replaces the customer service agents who answer the customer calls and direct them to respective agents, therefore reducing the operational costs of the organization. Manage large call volumes With the help of advanced multi-level IVR, peak hour call load can be handled by resolving the queries of multiple customers at the same time.

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  • IVR Number For Business, Top IVR Service Provider, CloudShope
  • IVR Number For Business, Top IVR Service Provider, CloudShope
  • IVR Number For Business, Top IVR Service Provider, CloudShope
IVR Number For Business, Top IVR Service Provider, CloudShope

IVR Number For Business, Top IVR Service Provider, CloudShope

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Service LocationPAN INDIA
Communication LanguageEnglish, HIndi
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
ACDNO
BrandCLOUDSHOPE
ChannelMONO
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Additional Information:

  • Item Code: 450010
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: ivr call flow in telecom ivr calling system cisco ivr systems interactive voice response system ivr solution citibank ivr number at&t ivr services how to create an ivr system ivr full form in banking ivr vendors ivr charges how to buy ivr cloud based ivr solution india buy virtual numbers for whatsapp best ivr system in india ivr service provider india honda ivr price ivr share which of these ai domains is used by interactive voice response ivr applications ivrs app ip phone cost virtual number provider free ivr cost in india ivr service provider in india ivr solution india i v r s app cloud ivr india hosted ivr meaning ivr software ivr numberinteractive voice response system meaning in hindi ivr transaction meaning ivr device hosted ivr pricing ivr company in india virtual ivr solutions super receptionist pricing buy ivr service bsnl ivrs system best ivr solutions ivr meaning in telecom cloud telephony in india ivr customer ivr buy hosted ivrs hosted ivr system interactive voice response ivr services cloud ivr solutions create ivr system online ivr cheap ivr services custom ivr ivr target price ivr voice over ivr service provider in kolkata ivr with voice recognition ivrs system virtual number pricing ivr cloud services super receptionist account ivrs vendor automated ivr services free ivr software for windows customized ivr services ivr phone service virtual ivr number smart ivr average ivr cost per call best ivr companies build ivr ivr service in bangladesh sbi ivr services ivr solution provider in india ivr systems ivr recording service outbound ivr system ivrs system price ivr service providers in hyderabad ivr check in ivr software price ivr system how to buy ivr ivr system for small business india ivr service provider in jaipur cheapest ivr service india interactive voice response system ppt interactive voice response vendors ivr service provider company what is smart ivr ivrs provider

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  • Business Call Management System on Cloud CloudShope
  • Business Call Management System on Cloud CloudShope
  • Business Call Management System on Cloud CloudShope
Business Call Management System on Cloud CloudShope

Business Call Management System on Cloud CloudShope

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Also ProvidesPredictive Dialer
TypeOnline/Cloud-based
Operating SystemFor Windows
Download OptionFree Demo/Trial Available
BrandCLOUDSHOPE
Programming LanguagePHP
Free Required RAM1 GB
Provide Installation ServiceYes
TrainingLive Online
License Duration2 Year
Support24/7 (Live Rep)
Mobile AppFor Android
Country of OriginMade in India
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Additional Information:

  • Item Code: 340021
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: medicare ivr for providers conversational ai ivr ivr system price buy ivr number automated voice response ivrs company interactive voice response pricing ivr buy ivr calls ivr service provider in gurgaon ivr stands for in banking cloud based ivr ivr in banking google cloud ivr outbound ivr solutions ivr software india meaning of ivrs number what is ivrs list of ivr companies in india ivr system india ivr marketing ivr maker interactive voice response meaning ivr i ivr call full form ivr service provider in pune cheap ivr buy ivr system ivrs software buy ivr hosted ivr systems ivr technology meaning ai based ivr free cloud ivr toll free ivr ivrs refill booking ivr api india ivr service providers in mumbai interactive ivr ivr company ivr api interactive voice response ivr systems smart ivr services ivr survey ivr system meaning ivr interactive voice response virtual number buy ivr service provider in kolkata ivr services india ivr service provider in pune ivr setup cost free automated calling service predictive dialer cost best ivr system ivr in the cloud what is cloud telephony services ivr value ivr companies in india ivr services in delhi ivr greeting ivr technology ivr suppliers ivr solutions for small business aadhar ivr service ivr voiceover virtual ivr system ai technology is used for______________ interactive response system ivrs survey i v r s ivr full form in hindi ivr set up trigger ivr system price in india ivr services provider what is interactive voice response system ivrs solutions how much does an ivr system cost super receptionist login ivr services in noida ivr message professional call answering service

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  • Ivr Service Provider In Delhi,New Delhi
  • Ivr Service Provider In Delhi,New Delhi
  • Ivr Service Provider In Delhi,New Delhi
Ivr Service Provider In Delhi,New Delhi

Ivr Service Provider In Delhi,New Delhi

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Service LocationDelhi,New Delhi
Communication LanguageEnglish, HIndi, Kannad
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
ACDNO
BrandCLOUDSHOPE
ChannelMONO
ColorAll
Concurrent Call500
ConnectivityInstant
Duration12 Month
Embedded SolutionInstant
FeatureAdvance
featuresSticky Agent
IntegrationAPIs
ModeOnline
MountingAvailable
Network InterfaceAll
Operating SystemOS
Payment ModeOnline
Total MinutesUnlimited
TypeCloud
UsageUnlimited
Best rated IVR provider in Delhi NCR for your business

Re-define your customer calling experience with an Interactive voice response.


Why does your business need an IVR solution?

IVR or Interactive Voice Response system lets you manage your business calls efficiently by automatically responding to user queries and routing calls to concerned agents without any human intervention. It acts as a virtual receptionist for your business giving your brand a more professional look!

Manage your Delhi business calls easily with an IVR

Ensure 24X7 availability to your customers

IVR acts as a virtual receptionist for your customers round the clock. With the help of an IVR, customers can connect with agents all the time irrespective of geographical location and time. In addition, it also allows them to drop a voicemail after office hours when no agents are available to answer the calls.

Transfer error rate reduction

 

IVR will transfer calls to the right departments without compromising its speed & accuracy. There would be no call holding process as in the traditional PBX system. All the process works seamlessly without any human intervention that results in zero transfer error rate. Hence, makes a perfect customer calling experience.

Features of an IVR

Call masking

Hide your personal number behind virtual number to maintain privacy between you and your customers.

Call recording

 

Record your customers calls to resolve on-call disputes and train your staff with the help of call recordings.

Automatic call routing

 

Collect input about the callers’ requirement and routes call automatically to the right department.

Sticky agent

 

Connect your callers with a pre-defined executive whenever they call on your IVR number.

Virtual receptionist

 

Invest your capital in an IVR and reduce the human error rate by inculcating voice greeting in your business processes.

Call tracking

 

Track business calls and gets a detailed analytical report about the number of calls missed/received.


CloudShope as the best IVR service provider in Delhi NCR

Enhanced customer calling experience with best IVR service provider

Cloudshope is a cloud-based call management system that provides business solutions that can improvise customer calling experience. With serving over 7000+ businesses worldwide, Cloudshope is one of the leading IVR providers in Delhi NCR and India. It comes with some exclusive features like IVR, Tollfree number, Virtual number, CRM integration, Live panel, etc.

Multilingual IVR

 

Cloudshope cloud-based IVR system assists businesses in customizing their IVR according to their business needs. They can segregate callers based on their geographical location to make callers experience more personalized. Through an IVR, customers can speak to the agents in their local language anytime.




Additional Information:

  • Item Code: 405001
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: What is an IVR? Interactive voice response (IVR) is a cloud telephony solution where callers are greeted with a professional voice every time they make a call. It routes calls to the right departments based on callers¿¿¿ input. Callers can also drop a voicemail after office hours. How to get an IVR in Delhi NCR? Sign in for your 3-day demo. Get access to the CloudShope ¿¿¿Live¿¿¿ dashboard. Pick your IIVR service. Put in all the required details or call us at 9027890278 Who is the best IVR service provider in Delhi NCR? There are multiple IVR number providers in Delhi NCR. What¿¿¿s essential that which provider gives you add on benefits and easy customer support. CloudShope assures you multiple benefits for your business with some exuberant features and 24*7 support.. What are the services offered by IVR service providers in Delhi NCR? CloudShope provides an advanced IVR system for your business with some astounding features like call routing, tollfree number, CRM integration, Live call reports, etc. Can I get an IVR Delhi demo trial? You can take your 3 days free IVR demo. visit www.cloudshope.com

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  • IVR Service Provider In Noida, Delhi NCR
  • IVR Service Provider In Noida, Delhi NCR
  • IVR Service Provider In Noida, Delhi NCR
IVR Service Provider In Noida, Delhi NCR

IVR Service Provider In Noida, Delhi NCR

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Service LocationNoida,Greater Noida
Communication LanguageEnglish,HIndi
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
ACDNO
BrandCLOUDSHOPE
ChannelMONO
ColorAll
Concurrent Call500
ConnectivityInstant
Duration12 Month
Embedded SolutionInstant
FeatureAdvance
featuresSticky Agent
IntegrationAPIs
ModeOnline
MountingAvailable
Network InterfaceAll
Operating SystemOS
Payment ModeOnline
Total MinutesUnlimited
TypeCloud
UsageUnlimited
WELCOME TO Cloudshope

CloudShope is the fastest growing cloud telephony company, ivr service Provider Company in Noida, Delhi, Gurgaon, NCR and across India. CloudShope an Interactive Voice Response (IVR) which is simple, can process over a million calls an hour, usable, voice-driven, Voice XML and CCXML-powered IVR platform, cloud hosting services, and developer solutions. We are among the top IVR and Virtual number provider in Delhi NCR.


We are experts in providing digital marketing solutions, E-mail marketing, Bulk SMS, Interactive Voice Response (IVR), Website Design and Development, Search Engine Optimization, Pay Per Click, Social Media Marketing and Bulk SMS Service Provider. As a digital marketing organization we deliver robust results which ensure excellent returns on investment.


Mesha Media Group strongly believes in excellence and ethics. We have grown in a very short time to be one of India’s leading digital marketing, IVR companies in Noida. Thanks to all our clients, who tell us that your IVR service provider in Noida itrustworthy, ethical in business, deliver what is committed, innovative and processes driven organization.

IVR

CloudShope Solution is the best IVR Service Provider in India, offering cloud-based IVR Service at the most affordable rates. And Top leader in providing IVR (Interactive Voice Response) Service in India

CloudShope Solution creates you in a win situation for both the buyers and sellers. A buyer having to requested pieces of information from several businesses that offer the product/service that they are looking for and the sellers are given the opportunities to pitch their product/service to someone who has given them permission. Lead generation is a basic need for any type of business in the marketing field. For the best leads generation, we are offering IVR and voice calls/SMS services in India.

IVR (Interactive Voice Response) System is a computerized telephony voice platform, it automates various customer/client services and gives much more-needed control to the end-users. IVR service leverage the latest developments in Computer and telephony industries. Cloudshope Solution is a Virtual number service provider that provides callers with a menu of options for navigating the phone system to reach the department or phone number they desire. An auto attendant can be quite simple, or it can provide advanced features such as voice recognition and text-to-speech translation. So, When you dial your phone banking A pre-recorded voice greets you, guides you to avail various services provided by the bank, and Acts as a navigator to get the right information sought by you.

IVR Special Features:-

1. Leads Management
2. On-Hold Music
3. Support 24×7 Hours
4. Pop Up
5. Call Recording
6. Call Transfers
7. Call Logs
8. Multiple Extensions
9. Number Portability
10. Toll-Free Numbers
11. Call Forwarding
12. Round Robin Call
13. SMS Alert

Benefits from using IVR service in India
Here is a list of some of the benefits of using the IVR service.

Increase first contact resolutions– IVR service increase 1st contact resolutions because the callers are always directed to the relevant persons who are able to deal with his/her needs in the right way.

Increases customer service efficiencies– People who are work in a firm or company that uses IVR services in India are much more efficient at solving certain issues and fulfilling certain needs of the customers that they are assigned to.






Additional Information:

  • Item Code: 40056789
  • Production Capacity: Unlimited
  • Delivery Time: INstant
  • Packaging Details: Increases customer service efficiencies¿¿¿ People who are work in a firm or company that uses IVR services in India are much more efficient at solving certain issues and fulfilling certain needs of the customers that they are assigned to. Increases the agent and agency efficiency¿¿¿ People who work in organizations/companies with IVR services in India are more skilled in dealing with certain problems, are less likely to connect the calls to other employees and are less likely to consult with the managers & support teams. Therefore, IVR services in India leads to a significant increase in companies and agent efficiencies. Reduce operational costs¿¿¿ IVR services in India replace customer service and the receptionist who answered calls and transferred them to the right agents. IVR services are also quite affordable, increase efficiency, and lower operational costs. Quality IVR Service Provider IVR is the need for this advanced technological world. IVR (Interactive Voice Response system) is an important component for any business today. An IVR is a device that can help you to decrease your costs and increase customer satisfaction in your small or large business. But there is a need for every business to select the best IVR Service Providers in India for SMEs that meets the exclusive and significant needs of your Online /offline business. Alobha Technologies is the one best IVR Service provider in Noida, INDIA. Quick Response Call system Virtual Phone/IVR Number is a trending technology to support the business communication scale quicker and track better. A professional image of a business is created when you are using IVR services for your business. You have the full right to discover a powerful and convenient way to connect with your customers and prospects without infrastructure worries. There are lots of IVR services providers in the market but you have to find out the right one for your business who gives complete features and benefits of IVR services.

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  • IVR Service Provider IVR Service Provider IVR Service Provider IVR Service Provider
  • IVR Service Provider IVR Service Provider IVR Service Provider IVR Service Provider
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IVR Service Provider IVR Service Provider IVR Service Provider IVR Service Provider

IVR Service Provider IVR Service Provider IVR Service Provider IVR Service Provider

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Service LocationIVR Service Provider
Type Of ProcessInbound
Type Of CallsDomestic
Communication LanguageIVR Service Provider
Shift TimingsIVR Service Provider
Location/CityPan India
Service DurationIVR Service Provider
Manpower RequiredIVR Service Provider
Start Date / MonthIVR Service Provider
Inbuilt Hard Disk For Recording And Data StorageIVR Service Provider
Support Various DiallingIVR Service Provider
Improved Customer Experience Through an Integrated IVR
What is IVR Interactive Voice Response System:IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.
In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.

How does the IVR Number System Work?Customer reaches out on the business phone number provided by your websiteThey hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcomeOnce the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.

24x7 Customer SupportCustomers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.

Live PanelAgents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.

Multi-level IVRMultiple levels in IVR can be created and configured separately with brilliantly-designed call flows.

Intelligent Call RoutingCall routing intelligently routes every caller to the right department & agent so that long call queues can be excluded.

Instant NotificationsMissing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.

Intuitive IVRDesigning a crisp Interactive Voice Response System for your customers helps them to achieve what they want at a faster pace. Constructing a menu that helps the customer navigate through correct options and route their call to the dedicated department will help and ease their queries timely.

Personalised ConnectWith Interactive Voice Response Number System, an enterprise can create a platform with diverse regional languages & dialects which further can interact with callers and route them to desired departments. Also what an IVR does is greets the caller with their name which itself creates a lasting impression

Customer DatabaseWith Interactive Voice Response Solution, an enterprise can build a database in the most organic way possible. It stores every transaction ever made with any customer. The agents need not find any old transactions manually connected with the customer, Interactive Voice Response System accumulates all the history associated which further helps the agent to proactively pick up the issue and efficiently converse with the customer.

Represent Your BrandThrough an Interactive Voice Response System, an enterprise can effectively blend in its brand image while interacting with the customers while they call. Passing on audio notes of the tones that exactly match the brand identity is an ideal way to display the brand personality. One can leverage benefits like customising the IVR Number according to the present campaign/marketing initiatives and meanwhile monitoring, mapping and advancing on customer experience.

Recording Calls with Real-time ReportsCall logs and recordings are maintained by each customer and the status of the call (connected/not connected/missed) is also documented through an Interactive Voice Response System Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further, audits can be performed on these calls to understand if there are any deviations in the process.


A Professional PersonaWith Interactive Voice Response System, an enterprise can professionally cater to the requirements of its customers. What it does is takes input from the caller via a keypad, processes the request and redirects.

Additional Information:

  • Item Code: 4003211
  • Production Capacity: IVR Service Provider
  • Delivery Time: IVR Service Provider
  • Packaging Details: Multi-Language Support Customers can choose their preferred language in which they are comfortable with while deviating from the options available through IVR. Enterprises can reduce language difficulties and provide satisfactory customer experience. Increase Agent Efficiency IVR enables agents to be more productive by systematically handling call transfers. By call monitoring and recordings, agents can boost their productivity over time. This results in the overall efficiency of both agents as well as the company. Feedback Collection Capturing surveys and opinion polls are easier with Interactive Voice Response System . Agents can connect the callers to a dedicated IVR post the completion of their calls to collect important and confidential information. More lead generation With the help of IVR, customer requirements can be easily prioritized thus ensuring more leads and customer satisfaction. Automate customer care Provides the customers with an option to self-serve which eliminates the need of agents to provide assistance to customer requests. Reduce operational costs IVR system replaces the customer service agents who answer the customer calls and direct them to respective agents, therefore reducing the operational costs of the organization. Manage large call volumes With the help of advanced multi-level IVR, peak hour call load can be handled by resolving the queries of multiple customers at the same time. What is IVR? Interactive Voice Response (IVR) is a technology utilized to automate the inbound calls by allowing businesses to interact with customers through pre-recorded voice messages with DTMF input using a keypad. Which type of IVR should I use? The utility of IVR is based on the requirements of the business you own. We can help you with figuring out the best type for your enterprise. Contact us to know more.

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  • How IVR System Works
  • How IVR System Works
  • How IVR System Works
How IVR System Works

How IVR System Works

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Software CategoryCustomized IVR Service Provider
Service LocationIndia , PAN India
ColorIVR Service Solution Provider
Communication LanguageHindi, English
Software TypeCloud Based
MountingPossible
PowerUnlimited
Temperature Range101
SizeNA
How interactive voice response works

Interactive voice response phone system typically consists of the following components:

  1. A TCP/IP network to provide internet and intranet connectivity.
  2. Databases to supply IVR applications with relevant data
  3. A web/application server where the IVR software applications will live. This server can host multiple applications, which are all written in VoiceXML. For example, there could be applications for contact centers, outgoing sales calls and speech-to-text transcription.

From here, one of three types of IVR systems is typically constructed.

  • Touch-tone replacement: This system prompts callers to use a touch-tone keypad selection to access information. For example, a pre-recorded message may say, “Press one for store hour information,” and the caller would respond with “one.”
  • Directed dialogue: This type of IVR provides specific verbal prompts to callers depending on their inquiry. For example, the recording may ask, “Are you looking for store hours or location information?” The caller may respond with “store hours.”
  • Natural language: This advanced IVR system uses speech recognition to better understand user requests. For example, the system prompt may ask, “what information are you looking for today?” and the caller may reply with “I’m looking for store hour information” or other similar phrases.
    Benefits of interactive voice response

    IVR technology offers competitive advantages to businesses and advances their automation efforts. Some key benefits include:

    • Efficient call routing: After obtaining relevant information from a given caller, IVR solutions route calls to the appropriate call-center agent, reducing wait times and increasing first contact resolutions.
    • Lower operational costs: IVR systems are incredibly cost-effective. They not only reduce high call volumes for customer service representatives, but they can extend access to information during off-peak hours of the day, such as nights, weekends, and holidays.
    • Error Reduction: When deployed effectively, IVR systems can reduce errors within the customer service process as it does not depend on a human customer service representative to take notes and route incoming calls appropriately.
    • Increased security: Some IVR systems incorporate voice recognition technology to verify the identity of an individual, adding an extra layer of security. This can be helpful for highly sensitive personal information, like social security and phone numbers, checking and savings account information, and lab results from doctor’s appointments.

    • Challenges of interactive voice response
    • While interactive voice response can offer benefits to businesses, the technology still has limitations that it needs to resolve and optimize for.
    • Overcomplex IVR menu options: While IVR technology can streamline the call flow within call centers, it can also frustrate callers if the automated messaging system is too complex. Long pre-recorded messages may require callers to wait unnecessarily to select their intended option, resulting in lower customer satisfaction.
    • Long hold times: Despite the advances in technology, long wait times remain a problem on many IVR systems. Callback functionality can alleviate frustration as callers can continue with other tasks in their day until a customer service representative is able to attend to their request.
    • Impersonal communication: When customers are calling a support line, they may already be highly frustrated by a product or service issue. An automated messaging system may exacerbate frustration as a recording does not have the ability to empathize with their current problem.


Additional Information:

  • Item Code: 700321
  • Production Capacity: Unlimited IVR Service Provider
  • Delivery Time: Instant
  • Packaging Details: Applications of interactive voice response IVR solutions have been utilized across a variety of industries, including banking, healthcare, education, and retail. Below we’ll delve more deeply into these use cases: Healthcare: IVR technology has a number of practical uses within healthcare, such as pre-treatment questionnaires, patient satisfaction surveys, lab and appointment scheduling, post-discharge follow-up, lab results and patient monitoring. This research (link resides outside IBM) also highlights how it can increase overall patient satisfaction by reminding patients to adhere to their medication schedule. Education: Research (link resides outside IBM) has shown that educational institutions can implement IVR to assist parents in retrieving a status update on their child's performance and attendance in school. Parents can register with the system and then input a username and password to access key information on future calls. Customer Service: Customer service call centers straddle across multiple industries. These centers are set up to handle a high volume of inbound calls using automated menus and pre-recorded to handle customer queries and complaints. Finance: IVR can also be leveraged for a variety of tasks within banking and finance. They can provide account information, like account balances and loan application statuses, as well as enable changes to investment portfolios. Interactive voice response and IBM IBM Watson® Assistant is an AI virtual agent that solves customer problems the first time. It provides customers with fast, consistent, and accurate answers across applications, devices, or channels. Using AI, Watson Assistant learns from customer conversations, improving its ability to resolve issues the first time while helping to avoid the frustration of long wait times, tedious searches and unhelpful chatbots. Watson Assistant optimizes interactions by asking customers for context around their ambiguous statements.

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  • Toll Free Service Provider
  • Toll Free Service Provider
  • Toll Free Service Provider
Toll Free Service Provider

Toll Free Service Provider

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Communication LanguageEnglish, Hindi
Service DurationUnlimted
Shift Timings24*7
Number series1800
Mode Of ServiceCloudbased
TechnologyCloud
Manpower RequiredNon
Tips To Choose A Toll-Free Service ProvidersWhile choosing your toll-free service provider, make sure you ask about the following things to the provider.
ResOrgResOrg stands for Responsible Organisation. It is the certification standard for toll-free number providers. Make sure whichever company you choose, they are ResOrg.
Fail over ProtectionThese all are a piece of machines. You cannot say when will they fail. So, in situations when the system fails, some companies give failover protection. When anything goes wrong, the primary network automatically switches to the redundant network. And no calls get missed.
Additional ChargesThis is in every field nowadays. They say this product is free, you only have to pay for shipping and the shipping charges turn out to be more than the product’s price. Ask them about any additional charges and if possible record it.
PortabilityMake sure you don’t forget this one. Ask them about the portability of their number. Do they offer it? If that toll-free service provider is Responsible Organisation, then there are strong chances they provide number portability.

Toll-free numbers permit your customers to call your business from anywhere at no charge to them.
GET YOUR TOLL FREE NUMBER (VIRTUAL NUMBER) HERE!!
Even today, a lot of customers prefer to call a business phone number instead of writing an email.
With toll-free numbers, your new and existing customers can easily reach out to your business directly without costing them anything.
In this guide, you can learn how to get a toll free number for a business in India, how it works, and what are the benefits.
You don’t need to install expensive phone sets or purchase new hardware, or even hire any technical person to get toll-free numbers. Sounds good?

What Is 1800 Toll-Free Number?Toll-free number is a virtual phone number that can have multiple contact numbers mapped behind it.
The call placed at the toll-free number is automatically forwarded to the agent’s number and is cost-free for the caller. Outgoing calls cannot be made from Toll-free numbers.
Cloud-based toll-free number services offer advanced features like IVR services, call routing, call monitoring, call analytics, etc. These 1800 are also catchy numbers and bring a lot of business.
Difference Between A Virtual Phone Number And Toll-Free NumberDifference Between A Virtual Phone Number And Toll-Free NumberIn simple terms, a virtual phone number is a telephone number on the cloud.
These numbers are associated with a telephone line and are formatted to forward incoming calls to a set number of phone numbers chosen by you.
A toll-free number, on the other hand, is a virtual phone number that is in a preset  .
Your customers can reach you for free using toll-free numbers, as the cost of calling these numbers is paid by the business.


How Toll-Free Number WorksHow Toll-Free Number WorksThe majority of toll-free number services work like this:
The caller dials the toll-free number.The call is forwarded to the actual phone number which is mapped behind the toll-free numberYour agent receives the call and the toll-free number owner pays for the call, not the caller.
Benefits of an 1800 Toll-Free Number for Your BusinessBenefits of an 1800 Toll-Free Number for Your BusinessHaving a toll free number with cloud toll free telephony offers a variety of benefits to business owners.
It doesn’t matter if you’re a solopreneur or a team of ten, having a toll free number provides you with useful benefits that will more than compensate for the few cents a minute you pay to accept incoming calls on your toll free number.

Additional Information:

  • Item Code: 637462
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: With a toll free number gracing the top of your company letterhead and printed proudly on business cards, you can project the image of being a “big” company. It doesn’t matter if you are a one-person business or a team of 10, small business owners know that attracting new clients and customers have a lot to do with image – how consumers see your organization. Having a toll free number creates a sense of credibility for your company, and generates professionalism. Operate Nationally Businesses using local calling numbers appear to be small, locally-operated businesses in the minds of consumers. The instant you market your company with a toll-free number, you suddenly have nationwide appeal and a broader target market. Take The Number With You Use a toll-free number for customer support. When someone calls your toll free number, the call is forwarded to a number you designate. It might ring your office phone line, or your mobile phone, or any other number you choose. Either way- if your needs change, you can quickly change your forwarding number to a new one whenever you want. This way your customers will never have to receive your voicemail. Provide Information Integrate your toll-free number with IVR services and let your callers listen to important information regarding your product, services, or promotional ad when they call you. Ease For Customers Giving your prospects or customers a way to contact a business for free encourages more people to call. Studies show that advertisements that use toll-free numbers receive a higher response than advertisements that do not use a toll-free telephone number in the contact information.

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  • IVR Service Providers
  • IVR Service Providers
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  • IVR Service Providers
  • IVR Service Providers
  • IVR Service Providers
  • IVR Service Providers
  • IVR Service Providers
IVR Service Providers

IVR Service Providers

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Type Of ProcessInbound and Outbound
Type Of CallsUnlimited
Shift Timings24X7 IVR Service Provider
Location/CityGurgaon, Pune, Mumbai, Hyderabad, Bangalore
Service Duration24X7 IVR Service Provider
Manpower Required24X7 IVR Service Provider
Start Date / Month24X7 IVR Service Provider
Communication LanguageEnglish & Hindi
Model Name/Number24X7 IVR Service Provider
Network Type24X7 IVR Service Provider
Usage/Application24X7 IVR Service Provider
CloudShope

CloudShope is an industry-leading platform that collaborates with some of the country’s most prominent companies. Make My Trip, Lenskart, and FoodPanda are just a few examples, among many others. In addition to providing interactive voice services, they also provide a voice system for businesses.

Key Features:

  • Clients and customers can call virtual numbers.
  • A multi-tiered IVR system that can field numerous calls at once.
  • Voicemail, analytic reports, call history, a performance report, call details, and a live dashboard.
  • Call recording for quality control purposes.
  • Intercom feature for transferring calls between agents to improve internal communication.

Pricing:

They provide a free plan, which only benefits some of the consumers. The first subscription package costs Rs. 1500 per month and includes 1,000 free minutes for four users.

The second and third packages offer Rs.3000 and Rs.5000 per month, respectively, and are ideal for expanding businesses.

The enterprise-level bundle includes several added benefits, but you must contact the team to place a custom order and receive special pricing.

Best For:

SMEs and Startups

CloudShope

CloudShope has a humorous name, but the multitude of functions and integrations are no joke. The clientele of the reputable business includes Instagram, Deloitte, Box, Adobe, PayTM, and others.

Key features:

  • You can assign a unique number to each department within the organization.
  • Activate voice mail after business hours.
  • For quality training, incoming calls should be recorded.
  • To have customized music while on hold.
  • Option to obtain local phone numbers, including over 50 nations.

Pricing:

Bronze: For Rs 588 per user, you’ll receive a free number, forward to devices, SMS, voice, Teams, and call recording choices. This strategy is appropriate for startups.

Silver: For Rs. 1,103 per user, unlimited incoming calls, call waiting, user-defined working hours, after-call work, internal staff calling, call remainders, call cascade, and holiday routing are included.

Platinum: For Rs 2,573 per user, you can access call transfers, 3-way conferencing, IP whitelisting, APP block, route to an external number, personalized caller ID, call barging, and the ability to relay calls to numerous devices.

Best For:

Startups and businesses with international branches

CloudShope

CloudShope is an uncomplicated business that provides CIM, Mobile Vas, Smart VIG video gateway, Motion, and Voice announcer. The airport authority of India, the Income Tax Department, BSNL, MTNL, and LIC are all government clients of the top IVR Companies in India. Reliance Infocomm, Infosys, and Tata are private companies and also clients.

Key Features:

  • Feature for agent supervision, training, and conferencing.
  • Voice recording and voice mail.
  • Support for Web calls, faxes, and SMS.
  • Skill-based, automatically distributed incoming call centers.
  • Voice recognition technology and text-to-speech conversion.

Pricing:

On its website, the company does not provide any pricing information. On the other hand, you may get contact information for their executives on their website.

Best For:

SMEs and Enterprises



Additional Information:

  • Item Code: 44003219
  • Production Capacity: Unlimited
  • Delivery Time: 24X7 IVR Service Provider
  • Packaging Details: CloudShope CloudShope provides an adaptable cloud-based telephonic solution for customer engagement and marketing initiatives. IVR Guru provides virtual number options that obviate the necessity for a costly telephone system. Key features: System for automatic call distribution. Support for CRM connectivity with third parties. Option for call recording for quality control. IVR with multiple levels to handle concurrent calls. Automatic dialer for outgoing and incoming calls. Pricing Cloudshope provides three pricing options: Startup, Enterprises, and Premium. You can get customized plans by contacting the IVR guru for a premium plan. Best For: Startups Must Read: How Do IVR Service Providers Help Businesses To Grow? Cloudshope Cloudshope is an industry leader in providing world-class customer experience management solutions to businesses in 120+ countries through its comprehensive global platform. With Cloudshope, support and uptime are assured. Key Features IVR with speech capabilities for improved customer experience. A call flow builder that facilitates the creation of a call routing solution by drag-and-drop. Completely automated, human-free customer service using speech-recognition-enabled IVR hosted on the cloud. Open APIs for personalised call flows and data. Pricing There are three plan options: Genesys Cloud 1, Cloud 2, and Cloud 3. Best For: Businesses and startups that are growing Cloudshope Cloudshope provides IVR with many levels, allowing you to manage calls in an organized manner. You can choose between using spoken language or DTMF tones when selecting alternatives. The cloud based IVR solution provider makes it simple for you to communicate with customers and keep track of conversations. Key Features Make customized greetings, after-hours messages, and seasonal greetings. Customers can connect with the appropriate department by selecting from a hierarchical menu.

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  • Best IVR Services in India What is IVR
  • Best IVR Services in India What is IVR
  • Best IVR Services in India What is IVR
  • Best IVR Services in India What is IVR
Best IVR Services in India What is IVR

Best IVR Services in India What is IVR

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Type Of ProcessIncoming & Outgoing Both
Type Of CallsDomestic
Shift TimingsIVR Service Provider in India
Location/CityMumbai, Pune, Bangalore, Delhi, New Delhi, Noida
Service DurationIVR Service Provider in India
Manpower RequiredIVR Service Provider in India
Start Date / MonthIVR Service Provider in India
Communication LanguageEnglish & Hindi
Model Name/NumberIVR Service Provider in India
Network TypeIVR Service Provider in India
Usage/ApplicationIVR Service Provider in India
IVR is a technology that allows businesses to interact with customers through pre-recorded voice messages using DTMF input through a keypad. An IVR system enables you to identify every caller’s need and route them to the best-suited agent based on their input and skill set required for the query.

Why Do Businesses Need IVR Calling System?

A big enterprise, like a healthcare provider, financial services  or retail store with a large number of customers, is bound to have different queries and concerns from the customers coming in. It will also be natural that certain agents are better skilled at handling specific customer queries than others. This can lead to an inefficient usage of resources where a less efficient agent spends more time on a query that could’ve been handled faster by another agent. An IVR calling system can be used to manage the routine queries and freeing up the precious resource time for handling critical queries.

Additionally, IVR services with Artificial Intelligence helps businesses optimise their agent’s time and provide a better experience for their customers.

What are different types of IVR System?

IVR for Self-Service

Interactive voice response system (IVR) is a technology that automates telephone services by allowing users to respond to automated prompts via voice commands. The self-service IVR transfers a call to a live agent only for critical queries or something which is more specific in nature.

Hosted IVR

 

Hosted IVR services enable businesses to provide 24/7 customer service, even after business hours. This improves loyalty and satisfaction rates for customers, as well as streamlines processes for call center agents. These services are also cost-effective compared to other solutions like outsourcing. 

Agent-Assisted IVR

Agent-assisted IVR software enables contact centres to seamlessly integrate voice recognition technology into their existing IVR systems. The agent-assisted IVR service helps to cut costs and stream operations by assisting customers with basic questions, reduce call volume, and ease wait times.

Automation of Customer Support

 

Enabling the callers to get a self-serve tool and create a better user experience.

After Business Hours Customer Support

 

Set up a pre-recorded message for a caller who calls post business hours, also allow them to to leave a query or schedule an appointment.

Enhanced User Experience

 

Use advanced voice recognition system that recognizes caller intent and responds with relevant options.

Call
Recording

 

Customer conversations are automatically recorded and stored on cloud for future purpose.

Call
Reports

 

Check the number of your missed, attended, and outgoing calls agent and department wise.

Timely
Follow-up

 

Ensure effective follow-up on your missed customer calls with timely notifications of the same.

Smart IVR Solution for Enterprises

Create an IVR that is tailored to your needs

Create an IVR calling system that meets the needs of your business. Custom IVR flows can be created with welcome scripts, professional messages, best old music, and action-driven number dialling. Our team ensures that the entire flow is in line with the goal of customer engagement and satisfaction.




Additional Information:

  • Item Code: 30032186511
  • Production Capacity: IVR Service Provider in India
  • Delivery Time: IVR Service Provider in India
  • Packaging Details: Easy and flexible configuration of your IVR workflow is possible with Mtalkz IVR service. We offer high levels of flexibility when designing IVR flows, allowing you to record and play custom prompts, intelligent call diverting, queue up management, and establishing business hours. Everything can be accomplished with simple drag-and-drop options. An Interactive Voice Response System or IVR helps businesses and service providers direct their customers to the correct department, reduce wait times and automate processes. An IVR system can also be used for other purposes, such as a quiz or contest that promotes your business and its services. An IVR helps you to ensure that your agents spend less time on monotonous tasks and more time doing what they love most – interacting with people who are eager to buy your services and products. This is especially helpful for inbound call centres in banks and telecom service providers. Since the Callers reach an IVR by pressing numbers on your main call-in number, it’s important that the agent knows what each option means, and how he can help the customer. Use the configurable IVR set up that informs the agent about the IVR data corresponding to the DTMF input entered by the caller. The IVR system helps you to streamline your processes while your agents are busy. It is possible to configure controls to play hold music or product updates during peak call times. This makes your agent comfortable and also ensures that all the calls are answered in less than 1 min. You can also ensure that your most valuable customers are transferred to the most skilled agents through configurable routing.

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  • IVR Service Provider
  • IVR Service Provider
  • IVR Service Provider
  • IVR Service Provider
  • IVR Service Provider
  • IVR Service Provider
  • IVR Service Provider
  • IVR Service Provider
IVR Service Provider

IVR Service Provider

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Type Of ProcessInbound
Type Of CallsDomestic
Shift Timings24X7 IVR Service Provider
Location/CityPan India
Service DurationIVR Service Provider in India
Manpower RequiredIVR Service Provider in Noida
Start Date / MonthIVR Service Provider
Communication LanguageEnglish & Hindi
Model Name/NumberIVR Service Provider
Network TypeIVR Service Provider
Usage/ApplicationIVR Service Provider
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Additional Information:

  • Item Code: 881100561200
  • Production Capacity: Unlimited IVR Service Provider
  • Delivery Time: IVR Service Provider
  • Packaging Details: wht is ivr ivrs solution office ivr solution what's an ivr number ivr feedback ivr software india ibr call ivr outsourcing genesys ivr developer ivr outbound calling nuance cloud ivr ivr software development ivr service in india ivr server ivr ai ivr telephone service ivr services application form ivr companies in delhi interactive voice response ivr services cheapest ivr hosted ivr ivr call service ivr payment solution ivr device price ivr cloud services ivr communication genesis ivr best ivr service provider in india bt ivr ivr plans what's an ivr number ivr service aloha ivr ivr platform ivr outbound call smart ivr solution

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  • IVR Solutions Service
  • IVR Solutions Service
  • IVR Solutions Service
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  • IVR Solutions Service
  • IVR Solutions Service
  • IVR Solutions Service
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  • IVR Solutions Service
  • IVR Solutions Service
  • IVR Solutions Service
IVR Solutions Service

IVR Solutions Service

Rs 799  / MonthGet Best Price
Service LocationPan India
Communication LanguageHindi and English
Shift Timings24X7
Service ModeOnline
Software CategoryCloud Telephony

INTERACTIVE VOICE RESPONSE ( IVR ) Voice Call And Bulk Msg ServiceInteractive Voice Response ( IVR ) is the work-horse application in the telephony world. By leveraging the power and intelligence of the computer, sophisticated automated telephone applications can easily be designed and implemented at EHS. The vertical application potentials are practically endless. An Interactive Voice Response System can be used to automate a wide range of services and data requests. By combining the input of the caller with menu driven scripts Clients, potential clients, and employees can call into your organization or to a remote IVR call center, using a touch-tone telephone and interact with the system in real time in a host of applications.

 

  • EHS IVR has built-in speech recognition capabilities.
  • Allowing callers to speak their important information to the IVR rather than press keys on their telephone keypad.
  • EHS IVR can interact with callers in a clear, natural dialog and return information based upon what the caller says.
  • EHS IVR also has the ability to send faxes and email to employees or clients based upon telephone interactions between callers and the IVR system.

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  • Ivr Interactive Voice Response System
  • Ivr Interactive Voice Response System
  • Ivr Interactive Voice Response System
Ivr Interactive Voice Response System

Ivr Interactive Voice Response System

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Software CategoryIVR
Service LocationPAN INDIA
ColorAll
Communication LanguageHindi, English
Software TypeCloud Based
MountingPossible
PowerUnlimited
Temperature Range101
SizeNA
Voice Logger ProtocolsNo
CodecsNo
HardwareNA
DimensionsNA
Pri CardNot Required
Country of OriginMade in India
What is an Integrated voice response system(IVR)

An IVR is a pre-recorded voice menu communicated to a caller as soon as they call (or right after a pre-recorded greeting) that responds to key inputs (usually numbers 0 to 9 on the keypad) or voice commands. It is interactive in the sense that it can be over multiple levels—much like a flow chart—and it prompts responses from the caller. It efficiently gathers basic data for the live agent to help a caller better, or even to eliminate the need of an agent for simpler queries and information requests.

How Does and IVR System Works?

It takes advantage of DTMF (dual-tone multi-frequency), which are essentially sounds corresponding to each key that are recognised on the other end as the intended input. The IVR is set-up using Servetel’s easy-to-use portal, where various options, recordings, and their flow can be easily designated. These days, it’s also about artificial intelligence (AI) and voice inputs, which are used to improve the IVR experience.

What are the different types of IVR:

There are three types of IVRs that CloudShope provides. Single-level IVR, as the name suggests, requires a single input before routing/disconnecting. Multi-level IVRs function across levels. And custom dial-plan IVRs allow for more functionality as per your requirements.

Can I get customize ivr solution from CloudShope?

There are three types of IVRs that Servetel provides. Single-level IVR, as the name suggests, requires a single input before routing/disconnecting. Multi-level IVRs function across levels. And custom dial-plan IVRs allow for more functionality as per your requirements.

Can I add IVR on my existing Number?

You can, and in two different ways. The first one has Servetel provide a virtual phone number to which you forward calls from your existing number. This number is then used for IVR services. Or, the second way has the customer port their number to Servetel. This resolves all forwarding issues that might occur in case the existing number is from a different telephony circle.

How long it will take for activation of IVR Services?

In case you are opting for a robotic IVR, it can be implemented within four working hours. For human recording IVR, expect it to take Max 4 Hours

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.

By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.

IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.

Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.






Additional Information:

  • Item Code: 201407
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties. Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience. Servetel¿¿¿s real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment. Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications. Design your Mutli Level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure. Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need. Review your call centre¿¿¿s performance by keeping a check on the live status of active, on-hold and disconnected calls. . Dynamically convert written texts into audio messages to align your message scripts with customer needs. Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling. Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation. Greet callers with a warm voice message and reflect a professional brand image in every customer conversation. Maximise agent¿¿¿s productivity by eliminating everyday mundane tasks and shift focus on high-value customer interactions. With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.

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  • IVR Service Provider in India,IVR System and Solutions
  • IVR Service Provider in India,IVR System and Solutions
  • IVR Service Provider in India,IVR System and Solutions
IVR Service Provider in India,IVR System and Solutions

IVR Service Provider in India,IVR System and Solutions

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Service LocationPAN INDIA
Communication LanguageANY
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
ACDNO
BrandCLOUDSHOPE
ChannelMONO
What is IVR

Interactive Voice Response (IVR) is a technology utilized to automate the inbound calls by allowing businesses to interact with customers through pre-recorded voice messages with DTMF input using a keypad.

Which type of IVR should I use?The utility of IVR is based on the requirements of the business you own. We can help you with figuring out the best type for your enterprise. Contact us to know more.

What are the different types of IVR?

There are two types of IVR

  • Single level IVR:
    This is the simplest form of IVR which lets you add a single layer of IVR to your call flow. It is generally used for simple use cases where one input is enough to connect an agent or trigger a message.
  • Multi level IVR:
    By using multi level IVR, you can use multiple layers of IVR in your call flow to streamline the workflow.

How can I get an IVR number 
  • We can assist you in getting the IVR number for your business. Get in touch with us now.

What does IVRS stand for 
  • IVRS stands for Interactive Voice Response System.

Why does my business need an IVR number 
  • Businesses use an IVR number for improving customer experience, as an IVR number takes away the need for this and gives customers the opportunity to get through to whoever they need to on their first call.

Can I use my old business number along with the IVR number?
  • Yes




Additional Information:

  • Item Code: 566098
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: Leave no callers unattended. Cloud IVR solutions give your callers an enriching calling experience by providing quicker and smoother assistance. It attends to every caller without any fail and greets them with a personalized message. These messages set the tone of your customer interaction by infusing trust and warmth. With cloud IVR¿¿¿s guided menu structure, your callers get handled with utmost professionalism. Blend of self-service and talk to agent options provides callers with diverse ways to resolve their queries. Self-service option lets your caller find answers to the questions on their own, minimizing any dependency over your agents. Cloud IVR solutions also minimizes call overloads of the agents by intelligently identifying, segmenting and routing the calls to the agents. Filtering out basic queries, it forwards only the complex queries to the agents. Scaling your calling channels is effortless with Cloud IVR solutions. Unlike legacy systems, you don¿¿¿t need to worry about the hefty infrastructure costs to scale your calling capacity. With Cloud IVR solutions, you can scale up your calling channels in minutes without additional effort. With call recording, barging, and analytics features, cloud IVR solutions is an exhaustive customer service product that caters to every calling need of your business. Besides, you get a comprehensive view of all the ongoing activities such as call logs, call recordings and more, on CloudShope web portal and mobile app. Programable IVR Get more done from cloud based IVR. Build a customer-oriented IVR with tailored call flows, intelligent self-service options and optimized call handling strategies. Call Recording Evaluate customer service quality, resolve customer disputes, train agents and make informed business decisions by accessing call recording clips on your portal.

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  • IVR (Interactive Voice Response) System Solution CloudShope
  • IVR (Interactive Voice Response) System Solution CloudShope
  • IVR (Interactive Voice Response) System Solution CloudShope
IVR (Interactive Voice Response) System Solution CloudShope

IVR (Interactive Voice Response) System Solution CloudShope

Rs 999  / SetGet Best Price

Minimum Order Quantity: 1 Set

Usage/ApplicationCloudBased
Software CategoryIVR
MaterialCLoudShope
Model Name/Number201457
Service LocationPAN INDIA
ColorAll
Communication LanguageHindi, English
Software TypeCloud Based
MountingPossible
PowerUnlimited
Product TypeCloud
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Additional Information:

  • Item Code: 450032
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: companies with best ivr auto receptionist interactive voice response in hindi ivr service providers voice over ip twilio ivr pricing ivr service in india cheapest ivr service what ivr means interactive response voice ivr provider in delhi ivrs platform interactive voice responce system ivr based services ivrs company ai ivr voice mail ivr ivr personal ivr api for php how to setup ivr system india ivr solutions india hosted ivr solution cloud ivr ivr number buy virtual phone number ivrs phone number ivr service provider what is ivr call best ivr solutions google ivr systems how to get ivr number ivr providers in india interactive voice response system pdf super receptionist com interactive voice response ivr ivrs system cost ivr s ivr purchase ivr service provider in noida best virtual phone service best ivr systems online ivr service cost of ivr system in india ivr sales what is ivr in telecom ivrs companies cheap ivr services ivrs server i v r call ivr provider india ivr development companies in india answering service jobs home cloud telephony providers bangalore ivr best ivrs system expand ivr inference cloud ivr buy ivr number smart ivr solution ivr service provider near me ivr call system ivr system cost india ivr ai online ivr service interactive voice response services ivr company kerala ivr meaning intelligent ivr ivr company ivr service provider in chennai what is ivr system ivr bot ivr no ivr facility knowlarity funding ivr vendors list ivr quote ivr web services super receptionist app ivr t ivr automation

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  • Cloud IVR Service Provider
  • Cloud IVR Service Provider
  • Cloud IVR Service Provider
Cloud IVR Service Provider

Cloud IVR Service Provider

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Service LocationBangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow
Type Of ProcessInbound
Type Of CallsDomestic
Shift Timings24X7
Communication LanguageEnglish, Hindi , Punjabi , Marathi
Location/CityPan India
Service DurationHosted IVR Service Provider in India
Manpower RequiredNo
Start Date / MonthImmediate
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Change the game in your favour in today’s competitive marketplace, by giving your customers the best experience when they deal with you. Turn towards leasing out Hosted Interactive Voice Response to achieve this seamlessly, and that too at reduced business cost.

Is IVR Software or piece of hardware

Telephony equipment, software applications, a database, and supporting infrastructure can all be found in IVR systems. An enterprise can run an IVRS in-house by purchasing the necessary software and infrastructure or using a monthly fee-based IVR hosting service.

What is hosted IVR, How does it work?

Here is the hosted IVR meaning. IVR (interactive voice response) is a feature of an automated business phone system that is known to interact with callers and collect information by presenting them with a select range of options. It then takes action based on the caller's responses via the telephone keypad or voice response.

What is an example of hosted ivr service?

When you contact a corporation or business and hear "press 1 for technical assistance, press 2 for sales support, press 0 to speak to the operator," it is an example of IVR. Following your selection, your call is directed to an extension/call queue, or a voice message, for example, is replayed to you.

What are the main characteristics of an IVR Service Provider

The top IVR features are Call Assistance, Self Service, Information Source, Multi-Language Options, Number Identification, Surveys and Polls, and Text to Speech.

What is the significance of the best IVR service provider

IVR (interactive voice response) is a telephony menu system that allows callers to be identified, segmented, and routed to the most appropriate agent within your team using the dial pad. It is a simple and effective method for lowering costs and increasing efficiency in any business.

In Clinical Trails What is IVRs

Interactive Voice Response Systems (IVRS) refers to the use of the telephone solely as a technology interface in a clinical experiment. Before internet-connected PCs were ubiquitous, IVRS was created as a mechanism to introduce computerised randomisation and medication management functions to research sites.

In banking what is a hosted IVR?

IVR transactions, or Interactive Voice Response, are telephone transactions in which you enter your credit card number to an automated system to make a payment to a vendor to purchase goods, services, or other items.

What are the many types of IVR calling software?

Inbound and outbound IVR services are the two most common forms. As previously stated, inbound IVR systems handle incoming calls, and outbound IVR systems make calls using either fully or partially automated dialling.

What is the difference between a cloud based IVR solution and an automatic call distribution system?

IVR service provider in India offers a service that is an automated voice response menu that intelligently navigates callers through options, whereas ACD is a type of automatic call routing based on many parameters.

What are the disadvantage of hosted IVR Services?

The most significant downside of the services of hosted IVR vendors is that many individuals loathe conversing with machines. Telephone menus and lengthy instructions may be difficult for older persons to understand. The slowness of various phone menus often irritates younger callers. The menus are excessively long.

What are the business limitations of hosted IVR Software?

In some cases, IVR hosting India might elicit a more powerful response from clients. If an IVR system is exceptionally aggravating, negatively impacting a company's customer experience, the customer may abandon the company entirely.

Additional Information:

  • Item Code: 300110021
  • Production Capacity: IVR Service Provider in PAN India
  • Delivery Time: Instant delievry of IVR Services
  • Packaging Details: How could they make better use of IVR hosting Services? An IVR system can benefit from several AI-enabled procedures and an affordable IVR hosting price. They are as follows: Automatic Speech Recognition ¿¿¿ Rather than using a keypad, callers can speak to your IVR. Natural Language Processing (NLP) is how artificial intelligence (AI) computers process and 'understand' simple conversational remarks. Is there a difference between IRT and IVRS? SDC's IRT randomisation services can help even the most difficult clinical trials operate successfully. IRT automates patient randomisation, kit assignment, medicine delivery, and inventory management. It's also known as IWRS/IVRS (Interactive Web/Voice Response Systems). What is the differnce between IVRS and IWRS? The technology that research sites use to enrol patients in clinical trials, randomise participants, and handle study drug supplies are known as Interactive Web Response Systems (IWRS) and Interactive Voice Response Systems (IVRS). The two technologies are grouped together as Interactive Response Technology (IRT). what is a hosted IVR Application: The hosted IVR solutions India includes predefined voice responses for specific situations, keypad signal logic, data access, and the capacity to record voice input for later use. What does hosted IVR service testing entail IVR testing is when a contact centre puts its cloud based IVR solution India and infrastructure to the test with a large amount of traffic to see if it can handle it. What exactly is an IVR Tree? Automated answering systems commonly use an IVR tree, or Interactive Voice Response Tree, to route calls to the appropriate party. This is an example of call routing for a car dealership that you can avail from the best IVR service provider in India.

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  • Custom IVR Servie Provider
  • Custom IVR Servie Provider
  • Custom IVR Servie Provider
Custom IVR Servie Provider

Custom IVR Servie Provider

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Service LocationBangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow
Type Of ProcessInbound
Type Of CallsDomestic
Shift TimingsIVR Service Provider
Communication LanguageEnglish, Hindi , Punjabi , Marathi
Location/CityPan India
Service DurationIVR Service Provider
Manpower RequiredIVR Service Provider
Start Date / MonthIVR Service Provider
Inbuilt Hard Disk For Recording And Data StorageIVR Service Provider
Support Various DiallingIVR Service Provider
IVR Providers
Supplier Of IVR Systems And Services

Database Systems Corp. (DSC) is a leading IVR supplier including IVR systems, software and outsourcing services.

In computer telephony, interactive voice response (IVR) is a computer phone system and software that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system. Generally an IVR system plays a pre-recorded voice prompt to which the individual presses a number on a telephone keypad to select the option, or speaks simple answers such as "yes", "no", or numbers in response to the voice prompts.

DSC provides complete turnkey IVR development services and interactive voice response program development. From simple to complex calling applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your phone program in place with a minimal amount of time.

Contact DSC to learn more about Database Systems Corp., as an IVR provider and CTI phone system supplier.







IVR Software Vendor

DSC is an IVR software supplier of our award winning API library of IVR (Interactive Voice Response) routines.

DSC IVR applications operate in a client/server fashion. The IVR script can run on the IVR phone system or on a different server that is processing other applications.

Thus your IVR application program now has complete access to all of the programs and data that your existing applications use. These IVR programs can actually perform call center functions such as dealer lookup, account information access and update, etc. and simply transfer the result information to the our phone system to be relayed to the caller.

IVR Systems Supplier

DSC is likewise a leading IVR systems vendor and provides an award winning phone system which feature interactive voice response solutions for processing inbound phone calls. This IVR system (IVRS) incorporates a Windows Intel processor with telephony boards and software from Dialogic. When combined with our extensive IVR software, these phone systems can perform both inbound call distribution as well as outbound calling campaigns - concurrently.

The WIZARD IVR phone system is our entry level call center phone system that supports analog phone lines. If your calling center requires more lines, our PACER IVR system can be used in environments where digital phone line support is necessary.

IVR Service Company

Database Systems Corp. (DSC) is a leading provider of interactive voice response (IVR) services and call answering systems. These IVR services include the development of custom IVR applications by our experienced programming staff. These applications can reside on your own phone answering system. In addition, we can provide your organization with IVR outsourcing services at our secure data center.

With IVR software developed by our company, we are ideally positioned to provide comprehensive and affordable IVR call answering services to any size organization. Our inhouse ivr service processes incoming calls using our award winning interactive voice response (IVR) software that answers calls without an operator.

DSC employs an experienced IVR programming and development staff that can deliver comprehensive IVR solutions quickly. As a service group, you can provide information to your clients at the touch of a phone keypad, 24 hours a day. From external database access to web integration including XML messaging, we can develop your informational phone applications in a short period of time.



Additional Information:

  • Item Code: 564632
  • Production Capacity: IVR Service Provider
  • Delivery Time: IVR Service Provider
  • Packaging Details: A unique and starting customer experience is vital for every business. IVR empowers enterprises to count every phone call of their customer. It is a system that helps customers to reach the right agent or department for their issues and queries. Cloudshope is one of the well-known Cloud IVR solution provider in India. With our head office in Delhi- NCR, we are an established contact center provider with best IVR solutions. You just need to get associated with us, and we are dedicated to serve you. Have a query? Contact us and give us a chance to transform your customer service. IVR stands for Interactive Voice Response. Below are some of the benefits for which businesses should definitely use IVR solutions: ¿¿¿ Automated customer support - IVR solve your customer problems by obtaining suitable information and guiding them to the right agent. Self-serviceable IVR helps customers get an answer to their pre-defined queries without speaking to any agent. ¿¿¿ Prioritize calls - IVR permits businesses to prioritize calls depending on the caller¿¿¿s value. It means a high-value customer calls can be routed to the most qualified agent to solve their needs or issues. Thus, businesses never miss a chance to lose a high-value customer due to either slower response time or poor customer service. ¿¿¿ Personalized customer interactions - IVR system enables businesses to please their customers with personalized greetings and seamlessly transfer the call to a live agent. ¿¿¿ Handle a higher volume of calls - IVR empower businesses to handle even enormous volume of calls by efficiently routing the inbound calls to the right agent or department, best suited to address the issues or queries. It also cuts the waiting time significantly.

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  • IVR Service Provider
  • IVR Service Provider
  • IVR Service Provider
IVR Service Provider

IVR Service Provider

Rs 999  / monthGet Best Price

Minimum Order Quantity: 1 month

Service LocationIVR Service Provider
Type Of ProcessInbound
Type Of CallsDomestic
Shift TimingsIVR Service Provider
Communication LanguageIVR Service Provider
Location/CityPan India
Service DurationIVR Service Provider
Manpower RequiredIVR Service Provider
Start Date / MonthIVR Service Provider
Inbuilt Hard Disk For Recording And Data StorageIVR Service Provider
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Additional Information:

  • Item Code: 1020311
  • Production Capacity: IVR Service Provider
  • Delivery Time: IVR Service Provider
  • Packaging Details: how to setup ivr system india unlimited call blast ivr phone system best free virtual phone number app how to develop ivr system ms teams ivr cloud computing company india call attendant software for android buy india virtual number interactive voice response ivr system 3 ivr cloud communications providers call answering service india inbound and outbound voice an interactive voice response system does not include which of the following best online phone number app ivr application call handling service inbound tech support calls provider in kolkata philippines virtual number benefits of ivr system call center inbound services online phone number ivr crm receive call online telemarketing dialer system auto answering software receptionist answering phone calls etiquette salesforce ivr call inbound ivr login cost of ivr system in india appointment scheduling programs auto dialer sip ivrs mean best phone dialer software sip auto dialer ivr phone service best sales tracking software for small business cloud based virtual phone system voip providers in india dialer solution intelligent ivr simple ivr system online ivr virtual number provider in delhi virtual office in lucknow pims auto dialer ivr software india lead management software for small business ivr provider india ivr devices revenue tracking software cloud based dialer india cloud based calling software call tracking software india list of cloud telephony companies in india lead generation management software post call ivr survey ivr automation tools ivr blasting software ivr genesys voice platform best crm lead management software smart call dialer ivr companies in india ivr companies in india interactive voice responce system ivr online service dialler system virtual landline connection ivr functionality auto dail cloud pbx system integrated voice response system pulse ivr five9 ivr inbond and outbond service call management system ivr web applications ivr customer service interactive voice response solutions

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  • IVR Service Provider
  • IVR Service Provider
  • IVR Service Provider
IVR Service Provider

IVR Service Provider

Rs 1,999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Type Of ProcessInbound
Service LocationIVR Service Provider
Type Of CallsDomestic
Communication LanguageIVR Service Provider
Shift TimingsIVR Service Provider
Location/CityPan India
Service DurationIVR Service Provider
Manpower RequiredIVR Service Provider
Start Date / MonthIVR Service Provider
Inbuilt Hard Disk For Recording And Data StorageIVR Service Provider
Support Various DiallingIVR Service Provider
What is IVR? Examples and benefits of IVR service.

Interactive Voice Response (IVR) is a technology allowing humans to interact with phone systems through DTMF tones input via keypad, or by speech recognition.

Interactive Voice Response is not necessarily related to VoIP technology.

Examples and benefits

An example of IVR is when you call a company or business, and then you hear “press 1 for technical assistance, press 2 for sales support, press 0 to speak to the operator”.
After you make your choice, your call is routed to an extension/call queue, or, for example, a voice message is reproduced to you. Otherwise you enter an IVR submenu which offers more options that you can select.

Thanks to Interactive Voice Response service in some cases it is possible to completely avoid human intervention, for example, you can call your GSM operator and you can add funds to your account or you can call your bank to receive an up-to-date account information – all this without speaking to the operator, simply by following the voice commands. IVR technology is often used to make automated telephone surveys when the called user is asked to answer questions by pressing digits.

In this way, by minimizing or even avoiding the human interference, IVR allows the companies to handle higher volumes of phone calls, reduce costs and improve the customer satisfaction.

IVR vs. Automated attendant

Automated attendant (Auto-attendant, AA, or virtual receptionist) functions as DISA (Direct Inward System Access).

As to IVR, it is a more intelligent and sophisticated version of an auto attendant, which offers an advanced level of interaction with the telephone system.
At each step (node), you can set up the IVR application to route the call to a specified destination (extension, call queue, whatever) or to send the call to another IVR submenu.

How does it work?

As a rule, callers are invited to select different options by pressing the digits.

 

IVR application is usually set up via a Graphical User Interface, which allows a user with little to no technical knowledge to create and to deploy complicated IVR trees in minutes.



Additional Information:

  • Item Code: 221084
  • Production Capacity: IVR Service Provider
  • Delivery Time: IVR Service Provider
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  • IVR Service Provider
  • IVR Service Provider
  • IVR Service Provider
IVR Service Provider

IVR Service Provider

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Minimum Order Quantity: 1 Month

Service LocationIVR Service Provider
Type Of ProcessInbound
Type Of CallsDomestic
Communication LanguageIVR Service Provider
Shift TimingsIVR Service Provider
Location/CityPan India
Service DurationIVR Service Provider
Manpower RequiredIVR Service Provider
Start Date / MonthIVR Service Provider
Inbuilt Hard Disk For Recording And Data StorageIVR Service Provider
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  • Item Code: 562199
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  • IVR Service Provider
  • IVR Service Provider
  • IVR Service Provider
IVR Service Provider

IVR Service Provider

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Service LocationIVR Service Provider
Type Of ProcessInbound
Type Of CallsDomestic
Communication LanguageIVR Service Provider
Shift TimingsIVR Service Provider
Location/CityPan India
Service DurationIVR Service Provider
Manpower RequiredIVR Service Provider
Start Date / MonthIVR Service Provider
Inbuilt Hard Disk For Recording And Data StorageIVR Service Provider
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  • What is Interactive Voice Response (IVR)
  • What is Interactive Voice Response (IVR)
  • What is Interactive Voice Response (IVR)
What is Interactive Voice Response (IVR)

What is Interactive Voice Response (IVR)

Rs 999  / PieceGet Best Price

Minimum Order Quantity: 1 Piece

Type Of ProcessInbound
Type Of CallsDomestic
Software CategoryIVR Service Solution Provider
Shift TimingsIVR Service Solution Provider
Location/CityPan India
Service DurationMonthly IVR Service Provider
Manpower RequiredNo
Start Date / MonthImmediate
Service LocationIVR Service Solution Provider
ColorIVR Service Solution Provider
Communication LanguageHindi, English
Software TypeCloud Based
What is Interactive Voice Response (IVR)?

Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their call routed to specific departments or specialists.

A well designed IVR software system can help increase customer satisfaction and improve contact center operations and KPIs. Particularly during times of high call volume, an effective interactive voice response system can help avoid hold time by helping customers find answers and perform simple tasks themselves. In cases where a customer needs or requests to speak with a person, ivr technology can help route calls quickly and seamlessly to the best call center agent to address their inquiry.

At TTEC, we understand how to empower our clients' customers by making it easy for them to navigate through a smart scripted IVR system. Our ivr software saves time and makes it possible for brands to serve customers 24/7/365.

Our contact center technology solutions give customers the ability to handle routine transactions (pay bills, track shipping, make reservations, etc.) on the phone without agent-intervention. So, they can get answers faster, and you can keep costs down.

Additional Interactive Voice Response (IVR) Resources

  • Ten IVR Best Practices to Improve Customer Experiences: Customer's dislike having to enter a seemingly endless series of prompts into an IVR telephony menu system, wondering if they’ll ever be able to have an issue resolved. It’s hardly surprising that the majority of customers are dissatisfied with their IVR phone experiences. However, the problem isn't IVR technology, its IVR design. In this article, learn the ten IVR best practices to ensure your menu design is intuitive and customer friendly. 
  • The Contact Center of the Future: Digital transformation best practices, including real time routing, voice recognition and interactive ivr solutions, and machine learning powered automation optimizations, to achieve the contact center of the future, today.
  • 6 IVR Technology Tips to Prevent Customers From Saying “Agent” on Repeat: What is IVR software good for, if it can't help customers resolve their calls without needing to ask for an agent? In this strategy guide, learn how to leverage next-gen IVR telephony technology to make your call automation software work for customers, not against them, so they do not become frustrated and ask for a live agent (especially during times of high volume customer calls). 
  • Contact Center Automation Tools and Trends: The implementation of contact center automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition. Technological advances in routing systems, robotic process automation (RPA), AI, and machine learning (ML) are literally changing the face of customer care.
  • Improve interactive voice response customer service by modernizing Your IVR: An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides the appropriate responses in the form of voice, fax, callback, email and other contact methods. In this article, learn more about the definition of ivr, and how to modernize your ivr application to improve call center efficiency and customer satisfaction.Omnichannel Orchestration: Drive business results with our contact center outsourcing and omnichannel solutions that help brands orchestrate a seamless customer experience within and across every touchpoint. Contact Center Software: To create personalized, customer-centric experiences, the right IVR technology and contact center infrastructure is essential


Additional Information:

  • Item Code: 40033312
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: Contact Center Automation Tools and Trends: The implementation of contact center automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition. Technological advances in routing systems, robotic process automation (RPA), AI, and machine learning (ML) are literally changing the face of customer care. Improve interactive voice response customer service by modernizing Your IVR: An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides the appropriate responses in the form of voice, fax, callback, email and other contact methods. In this article, learn more about the definition of ivr, and how to modernize your ivr application to improve call center efficiency and customer satisfaction. Omnichannel Orchestration: Drive business results with our contact center outsourcing and omnichannel solutions that help brands orchestrate a seamless customer experience within and across every touchpoint. Contact Center Software: To create personalized, customer-centric experiences, the right IVR technology and contact center infrastructure is essential. Our contact center software and Humanify® Technology Platforms deliver enterprise-class solutions for omnichannel interactions. Conversational IVR and Natural Language IVR: Poorly designed and outdated interactive voice response systems can be frustrating because customers feel that the IVR menu design does not match what they need. In this article, learn how advances in conversational and natural language IVR technologies are helping to modernize voice customer service and improve customer experiences.

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  • Ivr Interactive Voice Response
  • Ivr Interactive Voice Response
  • Ivr Interactive Voice Response
Ivr Interactive Voice Response

Ivr Interactive Voice Response

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Software CategoryIVR Service Solution Provider
Usage/ApplicationCloudBased
MaterialCLoudShope
Model Name/Number201456
Service LocationIndia , PAN India
ColorIVR Service Solution Provider
Communication LanguageHindi, English
Software TypeCloud Based
MountingPossible
PowerUnlimited
Product TypeDigital
What is Interactive Voice Response (IVR)?Interactive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution. An IVR system typically plays a recorded greeting for the caller, announces the menu options, and then either connects the caller with the most qualified agent, transfers them to a queue, or facilitates the self-service action, such as providing an account balance or operating hours. On their part, callers respond to the interactive voice response (IVR) system''s menu prompts by pressing the buttons on their phone''s keypad or by simply speaking the responses.
When configured with the customer experience in mind, interactive voice response (IVR) systems can play an important role in making call centers more efficient as well as improve service quality. For example, enabling self-service reduces labor costs. Additionally, when integrated with other systems, the data the interactive voice response (IVR) system collects can enable

Additional Information:

  • Item Code: 5004311
  • Production Capacity: Unlimited
  • Delivery Time: instant
  • Packaging Details: For many, calling into a contact center is a dreaded experience, with the thought of long queues and frustrating holds daunting. IVR technology removes a great deal of those grievances, allowing callers a streamlined, more personalized experience. Gone are the switchboards and manual operators of the past. AI, automated menus, and speech recognition are the new standard, allowing businesses to save money and provide callers with a smooth experience. Contact centers no longer have to have a poor reputation; instead, they can be the customer resource they were always intended to be. IVR, or Interactive Voice Response, is a gamechanger, there’s no doubt about it. Let’s break down everything you need to know. What is IVR? IVR is the technology that allows phone systems to route calls based on spoken word responses and touch-tone input. Inbound callers are categorized and grouped by responding to automated menus that then help connect them to live contact center agents. Traditionally, call centers have utilized agents to manually route and connect incoming calls, leading to long wait times and queues that can frustrate customers and businesses alike. IVR systems help eliminate that problem by cutting out the traditional switchboard operator and allowing customers to direct themselves through an automated call routing process to get the information they need. How does IVR work? IVR works by combining existing physical phone system setups with VoIP technology to create a call routing system. This system is then supported by IVR software to help build out automated menus that direct calls to the appropriate departments, live agents, or databases as necessary. For example, say there’s a cold snap and you need to contact your property manager regarding frozen pipes in your apartment building. Because the complex has so many residents, the maintenance hotline utilizes IVR to help prioritize issues and get residents the help they need as quickly as possible.

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  • IVR Custom Service
  • IVR Custom Service
  • IVR Custom Service
IVR Custom Service

IVR Custom Service

Rs 799  / MonthGet Best Price
Type Of CallsDomestic
Communication LanguageHindi and English
Service LocationPan India
Operating SystemWindow
Service TypeOnline

INTERACTIVE VOICE RESPONSE ( IVR ) Voice Call And Bulk Msg ServiceInteractive Voice Response ( IVR ) is the work-horse application in the telephony world. By leveraging the power and intelligence of the computer, sophisticated automated telephone applications can easily be designed and implemented at EHS. The vertical application potentials are practically endless. An Interactive Voice Response System can be used to automate a wide range of services and data requests. By combining the input of the caller with menu driven scripts Clients, potential clients, and employees can call into your organization or to a remote IVR call center, using a touch-tone telephone and interact with the system in real time in a host of applications.

 

  • EHS IVR has built-in speech recognition capabilities.
  • Allowing callers to speak their important information to the IVR rather than press keys on their telephone keypad.
  • EHS IVR can interact with callers in a clear, natural dialog and return information based upon what the caller says.
  • EHS IVR also has the ability to send faxes and email to employees or clients based upon telephone interactions between callers and the IVR system.

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  • IVR Systems Development Services
  • IVR Systems Development Services
  • IVR Systems Development Services
IVR Systems Development Services

IVR Systems Development Services

Rs 999  / MonthGet Best Price
Service LocationPan India
Communication LanguageHindi and English
Software TypeCloud Based
SupportOBD IVR
Service ModeOnline

INTERACTIVE VOICE RESPONSE ( IVR ) Voice Call And Bulk Msg ServiceInteractive Voice Response ( IVR ) is the work-horse application in the telephony world. By leveraging the power and intelligence of the computer, sophisticated automated telephone applications can easily be designed and implemented at EHS. The vertical application potentials are practically endless. An Interactive Voice Response System can be used to automate a wide range of services and data requests. By combining the input of the caller with menu driven scripts Clients, potential clients, and employees can call into your organization or to a remote IVR call center, using a touch-tone telephone and interact with the system in real time in a host of applications.

 

  • EHS IVR has built-in speech recognition capabilities.
  • Allowing callers to speak their important information to the IVR rather than press keys on their telephone keypad.
  • EHS IVR can interact with callers in a clear, natural dialog and return information based upon what the caller says.
  • EHS IVR also has the ability to send faxes and email to employees or clients based upon telephone interactions between callers and the IVR system.

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Top IVR Providers In India For All Your Business Calls

Top IVR Providers In India For All Your Business Calls

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Service LocationPAN INDIA
Communication LanguageANY
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
ACDNO
BrandCLOUDSHOPE
ChannelMONO
IVR Service Provider INDIA | Business IVR Solutions

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.

By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.

IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.

Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.

Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.

CloudShope
real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment.

Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.

Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.

Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.


Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls. .

Dynamically convert written texts into audio messages to align your message scripts with customer needs.

Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.

Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation

Greet callers with a warm voice message and reflect a professional brand image in every customer conversation.

Maximise agent’s productivity by eliminating everyday mundane tasks and shift focus on high-value customer interactions.

With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.


Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents.

Redirect calls to the best-suited agent and ensure a successful query resolution in the first call itself.

Get high-quality cloud telephony suite with minimal effort and cost investment.

Get enhanced live assistance from our product experts over email, chat and call.

CloudShope offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.

Innovate your business solutions with CRM and other third-party application integration.

From research to post-purchase assistance, we ensure hassle-free customer service at every step.

Get access to fully functional cloud telephony






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  • Item Code: 209807
  • Production Capacity: Unlimited
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Cloud Ivr Service

Cloud Ivr Service

Rs 999  / PieceGet Best Price

Minimum Order Quantity: 1 Piece

Product Brochure

Service LocationPAN INDIA
Communication LanguageANY
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
ACDNO
BrandCLOUDSHOPE
ChannelMONO

Omni-Channel Customer Service Contact and Call Centre Solutions

CloudShope, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. CLoudShope is trusted by over 4,700 customers in 120 countries, to orchestrate 25 million contact center interactions per year in the cloud and on-premises.

Features: Personalized Appointment Reminders, Account Activations, Surveys, Refill, Reorder and Pickup Notifications Closing Announcements, Fundraising, Requests, Payment Reminders, Sales Calls, Fraud Alerts.

Customer Engagement Solutions

CloudShope IVR is used by enterprises who wish to automate their responses to their customers and make it a personalized experience. This helps them reduce cost on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time round the clock.

 

Features: NxN level IVR nodes, XML-based IVR Creator, Real-time reporting for IVR nodes, Festival facility, After Calling hours IVR flow, APIs for integration with third-party applications and databases integration, payment gateway integration, PCI DSS certified, Robo Call facility, ASR and TTS facilities.

World Class Telecom Solutions

CloudShope has been creating innovative, bullet-proof software with a product line ranging from small scale voice mail systems to high-end dial out, and call testing programs, CloudShope is guaranteed to have a product to suit your computer telephony needs.

 

Features: Web-based reporting, Unlimited number of calls, Text to Speech, Speech recognition, Touch tone detection, Database Interaction, Call transferring, voice to email, Fax to email, out dial capability, Read/write text file, Launch Program.

Connecting and Delivering Value

A Global Messaging and Digital Platform, CloudShope, provides interactive voice and data services. They enable enterprises to interact with their customers & engage them with a complete end to end service platform which allows Enterprises to execute marketing.

 

Features: Messaging, Voice Solutions, Digital Marketing and Software & Applications Development.

Mobility. Convenience. Realization

CloudShope has over the years’ demonstrated expertise in complete software product development. We have expertise in the field of enterprise-grade computer telephony components and e-business infrastructure software. We deliver the critical building blocks to serve the converging Internet and Telecommunication market segments.

 

Features: IVRS Based menu, CTI enabled CRM, Voice Logger, enhanced quality monitoring and optimize agent’s subject knowledge, SMS, Email and Fax integration, Dialer and ACD, Embedded Chat modules,real-time report and charts, analytical conclusions.

Delivering high value, comprehensive and reliable telecom solutions

CloudShope is the original designer and developer of PC-based voice processing systems. CLoudShope provides the software and hardware to convert existing PC’s into efficient Voice Logger and Interactive Voice Response (IVR) systems as well to help you decide on a new PC-based telephony solution for your organization.

 

Features: Voice recognition, DTMF Inputs, CRM, Conferencing, voice logger.



Additional Information:

  • Item Code: 450050
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: One Source Solution Tele Contact CloudShope India provides Computer Telephony Integration products, which mainly comprise of multi-channel contact center solutions, interactive voice response solutions, VoIP gateways & Tele PCX with support for Analog & T1/E1 interface, Carrier grade solutions which include TeleX C7 SS7 signaling gateways and multi-location VoIP-based enterprise communication solutions. Features: Intelligent Automatic Call Distribution, Predictive Dialing with Campaign Management, Built-In Digital Call Recording System, Comprehensive Reporting System, Web-Based Communication, Automatic Email Response. Empowered Communication. Superior Experience. Features: Easy to Install and Configure, User definable call flows, Call flow wizard, Email Support, user-friendly interface, Database Connectivity, Text-to-Speech, Fax Support, Scalable Architecture, Outbound Auto Dialer, Advanced call screening, Call switching options A complete Solution CloudShope Softwares helps you to Optimize your sales process, Run marketing campaigns, Wow your customers with seamless support using its communication platform. Call Center solutions, IVR, Dialers, SMS, USSD, Chat are all available. Features: Two-way interaction with the caller, Automatic call distributor (ACD) systems, touch-tone, pre-recorded voice prompts. Speech Recognition Applications, IVR Platform, Customer Care Solutions. CloudShope is a provider of products, hosted-on-demand services, and VAS over mobile, mobile web, and web platforms to Wireless Carriers, Enterprises, and Media Companies. The company was founded in collaboration with the Indian Institute of Technology- Kanpur, India Features: Customized IVR platform, customized solutions addressing your requirements, custom develops IVR software solutions, design, develop and maintain IVR software solutions.

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Interactive Voice Response (IVR) System for Businesses CloudShope

Interactive Voice Response (IVR) System for Businesses CloudShope

Rs 999  / PieceGet Best Price

Minimum Order Quantity: 1 Piece

Product Brochure

Service LocationPAN INDIA
Communication LanguageEnglish, HIndi
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
ACDNO
BrandCLOUDSHOPE
ChannelMONO
So here is the list of the Top 20 IVR Providers in India to help you with your business calls!

Interactive Voice Response (IVR) System for BusinessesGreet your customers with a professional interactive voice response (IVR) system provided by CloudShope and route calls to the right team based on the caller’s input.

 

What is IVR?

 

Interactive Voice Response is a technology that allows a pre-recorded voice to interact with humans through voice and DTMF tones input via the keypad. Meaning, when you call, the voice on the other end will be computer-generated. You can use your phone’s keyboard to create a certain outcome.

Types of IVR

 


Single-level IVR

This is the simplest form of IVR. In this type, you can only add a single layer of IVR to your call flow. Single level IVR is perfect for simple use cases where one input is enough to connect an agent or trigger a message.

Multi-level IVR

 

You can think of multi-level IVR as an IVR within an IVR. Sometimes it’s unmanageable to create an IVR menu with a 0-9 prompt. In this case, you can use multiple layers of IVR in your call flow to streamline the workflow.

How have businesses traditionally used IVR?

 


Personalisation

With CloudShope IVR, you can decide what your customers hear. Say for instance someone is calling for the first time, then you can play a greeting that different from when a person is calling the second or third time. Personalization is important because it helps your customer listen to more relevant information.

Gather feedback

 

IVR systems can be used as an effective channel to collect valuable feedback from the customer which can then be used to improve customer experience.

Be available after hours

 

Not all companies have a 24×7 customer support. In cases like these, IVRs can help. Simply set up with a greeting that mentions your office is closed and also mentions your work hours. This will help customers call back during your business hours.

Easy updates

 

This method allows your customer to pay for services availed using their mobile phones. From ordering movie tickets to home delivery, almost every division has used IVR for payments at some point.

Cash on delivery verification

 

Cash on delivery orders, if not verified, incur huge expenses for companies. Companies now use a simple IVR system that ensures the order is verified by the customer before it goes out for delivery. This saves time, money and human resources for the company at stake.

For local language interaction

 

A system that is completely automated is one of the most basic uses of IVR. It is the easiest way to communicate with people of all languages, without having to hire people who speak all these different languages.

Better customer experience

 

Our Smart IVR feature ensures your customers speak to the right person who can help them with what they are looking for. The easier it is for your customers to get connected to the right person, the happier your customer will be.

Automated checking for order status

 

With IVR, all a customer has to do is call the number given by the company, punch in his user ID and he gets the status of his order. This makes it simple for the customer while also avoiding the human intervention, thereby reducing the need for extra manpower.

Improve efficiency

 

With automated IVR systems, there are now streamlined processes in place. Your company is now able to have a process in place for all mundane tasks so that your staff can focus on other key activities.




Additional Information:

  • Item Code: 540091
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: How IVR Works 1 Customer dials a business phone number A customer reaches the number mentioned on your ad/website/app. 2 They hear a greeting followed by prompts Customers are asked to input certain numbers (DTMF inputs) via their dial-pad for corresponding outcomes. 3 The corresponding outcome pans out Example: Call gets connected to the correct department or the customer hears their account balance. Interactive Voice Response savings calculator Consider a human receptionist answers 3000 calls a month, and is being paid a salary of Rs.20,000. Here is a representation of your savings potential if an IVR replaces a human calls per Month

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Top 5 Cheap IVR Service Providers in India 2022 Discount

Top 5 Cheap IVR Service Providers in India 2022 Discount

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Service LocationPAN INDIA
Communication LanguageANY
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
ACDNO
BrandCLOUDSHOPE
ChannelMONO

Omni-Channel Customer Service Contact and Call Centre Solutions

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 million contact center interactions per year in the cloud and on-premises.

Features: Personalized Appointment Reminders, Account Activations, Surveys, Refill, Reorder and Pickup Notifications Closing Announcements, Fundraising, Requests, Payment Reminders, Sales Calls, Fraud Alerts

Customer Engagement Solutions

C-Zentrix IVR is used by enterprises who wish to automate their responses to their customers and make it a personalized experience. This helps them reduce cost on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time round the clock.

 

Features: NxN level IVR nodes, XML-based IVR Creator, Real-time reporting for IVR nodes, Festival facility, After Calling hours IVR flow, APIs for integration with third-party applications and databases integration, payment gateway integration, PCI DSS certified, Robo Call facility, ASR and TTS facilities

World Class Telecom Solutions Since 1984

PEC has been creating innovative, bullet-proof software with a product line ranging from small scale voice mail systems to high-end dial out, and call testing programs, PEC is guaranteed to have a product to suit your computer telephony needs.

 

Features: Web-based reporting, Unlimited number of calls, Text to Speech, Speech recognition, Touch tone detection, Database Interaction, Call transferring, voice to email, Fax to email, out dial capability, Read/write text file, Launch Program

Connecting and Delivering Value

A Global Messaging and Digital Platform, 3m Digital, provides interactive voice and data services. They enable enterprises to interact with their customers & engage them with a complete end to end service platform which allows Enterprises to execute marketing.

 

Features: Messaging, Voice Solutions, Digital Marketing and Software & Applications Development.

Mobility. Convenience. Realization

Alliance has over the years’ demonstrated expertise in complete software product development. We have expertise in the field of enterprise-grade computer telephony components and e-business infrastructure software. We deliver the critical building blocks to serve the converging Internet and Telecommunication market segments.

 

Features: IVRS Based menu, CTI enabled CRM, Voice Logger, enhanced quality monitoring and optimize agent’s subject knowledge, SMS, Email and Fax integration, Dialer and ACD, Embedded Chat modules,real-time report and charts, analytical conclusions.

Delivering high value, comprehensive and reliable telecom solutions

ARIA is the original designer and developer of PC-based voice processing systems. ARIA provides the software and hardware to convert existing PC’s into efficient Voice Logger and Interactive Voice Response (IVR) systems as well to help you decide on a new PC-based telephony solution for your organization.

 

Features: Voice recognition, DTMF Inputs, CRM, Conferencing, voice logger.

 

 



Additional Information:

  • Item Code: 560078
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: One Source Solution Tele Contact iTG India provides Computer Telephony Integration products, which mainly comprise of multi-channel contact center solutions, interactive voice response solutions, VoIP gateways & Tele PCX with support for Analog & T1/E1 interface, Carrier grade solutions which include TeleX C7 SS7 signaling gateways and multi-location VoIP-based enterprise communication solutions. Features: Intelligent Automatic Call Distribution, Predictive Dialing with Campaign Management, Built-In Digital Call Recording System, Comprehensive Reporting System, Web-Based Communication, Automatic Email Response Empowered Communication. Superior Experience. Cube Software Private Limited established in the year 1991, are engaged in offering CTI Products like Contact Center Solution/Quick Dialer, Voice Logger, IVRS, Voice Mail, Screen Logger, Call Billing Software, Conference Bridge, Fax Server, CRM, SMS Server, PMS, Digital Display Boards etc. Features: Easy to Install and Configure, User definable call flows, Call flow wizard, Email Support, user-friendly interface, Database Connectivity, Text-to-Speech, Fax Support, Scalable Architecture, Outbound Auto Dialer, Advanced call screening, Call switching options A complete Solution SAN Softwares helps you to Optimize your sales process, Run marketing campaigns, Wow your customers with seamless support using its communication platform. Call Center solutions, IVR, Dialers, SMS, USSD, Chat are all available. Features: Two-way interaction with the caller, Automatic call distributor (ACD) systems, touch-tone, pre-recorded voice prompts. Speech Recognition Applications, IVR Platform, Customer Care Solutions. Hexolabs is a provider of products, hosted-on-demand services, and VAS over mobile, mobile web, and web platforms to Wireless Carriers, Enterprises, and Media Companies. The company was founded in collaboration with the Indian Institute of Technology- Kanpur, India

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Cloud Ivr Service

Cloud Ivr Service

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Service LocationPAN INDIA
Communication LanguageANY
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
ACDNO
BrandCLOUDSHOPE
ChannelMONO

CLoudShope is another Indian company that offers interactive voice services. The company headquarters located in Bangalore, and it stands on second our IVR services in India list.

The Cloudshope has worked with some of the reputed enterprises like PractoRed busQuikr, and more.

Pricing:

They offer voiceSMS, and Authentication. The prices vary from product to product you can check out manually.

  • You get trial period of 15 days with 1000 credits that you can use it on the SMS & voice services. You can use it any of the available products. We implore that you check the pricing page that has features listed in it.
  • By paying Rs.9,999, you get Multilevel IVR, Rs.5,000 usage balance (calls/SMS) and three agents. The company charges you Rs.4,999 for rental purpose, and you get six months validity.
  • By paying Rs.19,999, you get Multilevel IVR, Rs.9,500 usage balance (calls/SMS) and six The company charges you Rs.10,499 for rental purpose, and you get one-year validity.
  • By paying Rs.49,999, you get Multilevel IVR, Rs.39,500 usage balance (calls/SMS) and unlimited The company charges you Rs.10,499 for rental purpose, and you get one-year validity.
  • Custom package.
Key Features:
  • The dashboard has a virtual number-creation feature that enables you to add virtual numbers.
  • A toll-free number can a great amount of value to your company, and you can add it using these companies.
  • You can also enable scripted automated calls so that customers can self-solve the problem.
  • An inbuilt feature to look at the performance & analytics to improve your company.
  • They have a blog that teaches you how major companies have implemented number maskingautomated phone callsreduce operational costsincrease efficiency, and more.
Specification:

Unlike many other brands in this industry, CloudShope allows you to use the package for SMS & Voice purpose. It is entirely up to you, whether you want to use it for the Voice purpose or send SMS. You also get validity, and it is not a monthly subscription. A monthly subscription would be a bad idea for a smaller business with less communication activity.

 

You can also try the trial version for 15-days with every feature unlocked. Dedicated customer care come in handy when you are in confusion.




Additional Information:

  • Item Code: 450078
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: Which company has the best IVR? How much does IVR cost in India? What is IVR service provider? What is the cost of IVR? How do I buy IVR? What is Avaya IVR? What is IVR service provider? What are examples of IVR? What are IVR platforms available in the market? What is the cost of IVR?

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Artificial Intelligence Ivr Service Providers In India

Artificial Intelligence Ivr Service Providers In India

Rs 999  / MonthGet Best Price

Minimum Order Quantity: 1 Month

Product Brochure

Service LocationPAN INDIA
Communication LanguageEnglish, HIndi
Inbuilt Hard Disk For Recording And Data StorageYES
Support Various DiallingYES
Start Date / MonthImmediate
Shift Timings24X7
Service Charge999
ACDNO
BrandCLOUDSHOPE
ChannelMONO

LenskartMake My TripFood panda, and more to name a few. The company excels in offering interactive voice services, and business voice system to the customers. They are standing top on the IVR Service Providers in India mountain, Also check Best Free CDN Alternative.

Pricing:
  • They have a free plan, but it adds no value to the majority of the users.
  • The first paid package starts from Rs.1500 per month, and it offers four users with one thousand free minutes.
  • The second & third package offers Rs.3000 & Rs.5000 per month, and it is suitable for growing businesses.
  • The enterprise-level package offers some premium features, but you have to contact the team for the custom order and get valuable offers on it.
Key Features:
  • You can use virtual numbers to send & receive calls from clients & customers.
  • An (1800-000-000) toll-free number can add great value to the customers.
  • A unique number that represents your brand and it is called vanity number in the business.
  • You get insights like analytics reportcall informationhistoryperformance reportvoice mail facility, and more.
  • There are additional features like re-marketingCRM integrationSSL security, and more.
Specification:

My Operator is an established company, and it comes with the benefit of expertise. They offer an instant demo for you,

so you can try before you buy. You can start recording the calls for the quality purpose and customize IVR.

They have strong customer care to support your queries and solve the issues. And, it is one of the reasons why they stand number one on our IVR services in India list.

CloudShope is a straightforward company that offers CIMMobile VasSmart VIG video gatewayMotionVoice announcer, and ( Lunch Tea Break Over, Safety, Energy Conservation) Announcer.

They established the company ten years ago, and they have worked with  Reliance InfocommIndian AirlinesIncome tax company,

Airport Authority of IndiaPolice DepartmentDepartment of Telecommunications BSNL and MTNL, and many more. They focus a lot on Government based projects, and Bay Talkitec stands for quality.

Pricing:

You have to contact the official team for the pricing – contact Bay Talkies

Key Features:
  • Talkitec may not provide you IVR Service Providers in India for small business. However, the quality at the right price guaranteed. The company successfully holds & manages government-based projects hosted IVR services.
  • The Bay Talkitec offers interactive voice services.
  • The official name of the service is “Voice Announcer for Industrial Control Automation.”
Specifications:

We say that they need to update the details on the official website.

 

The Talkitec provide you active contact numbers of the concerning people for deals & information.

Key Features:
  • In case, if the requirement demands USA virtual number, then it is available in the dashboard.
  • Set a unique number for every department in the company.
  • Enable a voicemail after the working hours has ended.
  • Record every inbound call & outbound call for quality purpose.
  • Set a custom on-hold music to keep the call entertained and updated.
  • How about getting a local number? Yes, there is a local number available anytime for the business.

 



Additional Information:

  • Item Code: 4500321
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: Interactive voice response is an important aspect of every business today. We have listed the best IVR Service Providers in India & now its time for you to utilize it.

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