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Minimum Order Quantity: 1 Piece
Product Brochure
Material | CLoudShope |
Model Name/Number | 20145699 |
Product Type | Digital |
Color | All |
Service Location | India , PAN India |
Communication Language | Hindi, English |
Software Type | Cloud Based |
Usage/Application | Telecommunication |
Software Category | IVR Service Solution Provider |
Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Service Location | PAN INDIA |
Communication Language | ANY |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Color | All |
Concurrent Call | 500 |
Connectivity | Instant |
Duration | 12 Month |
Embedded Solution | Instant |
Feature | Advance |
features | Sticky Agent |
Integration | APIs |
Mode | Online |
Mounting | Available |
In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.
Additional Information:
View Complete details
Integration | Possible |
Support | OBD IVR |
Country of Origin | Made in India |
Service Mode | Online |
Software Type | Cloud Based |
INTERACTIVE VOICE RESPONSE ( IVR ) Voice Call And Bulk Msg ServiceInteractive Voice Response ( IVR ) is the work-horse application in the telephony world. By leveraging the power and intelligence of the computer, sophisticated automated telephone applications can easily be designed and implemented at EHS. The vertical application potentials are practically endless. An Interactive Voice Response System can be used to automate a wide range of services and data requests. By combining the input of the caller with menu driven scripts Clients, potential clients, and employees can call into your organization or to a remote IVR call center, using a touch-tone telephone and interact with the system in real time in a host of applications.
View Complete details
Minimum Order Quantity: 1 month
Product Brochure
Service Location | PAN INDIA |
Communication Language | ANY |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
Instant | Activation |
Multi Level | IVR |
Additional Information:
View Complete details
Minimum Order Quantity: 1 month
Product Brochure
Service Location | PAN INDIA |
Communication Language | ANY |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Service Location | PAN INDIA |
Communication Language | ANY |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Additional Information:
View Complete details
Minimum Order Quantity: 1 month
Product Brochure
Service Location | PAN INDIA |
Communication Language | ANY |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Get a single business number and track, record, and maintain all calls. With voicemail, abandoned call reports and call back alerts, you never either miss a call or keep your customers waiting for too long.
Manage wait times efficiently by giving caller’s a choice from multi-tiered menus to connect to the appropriate agent or queues.
Our Toll-Free IVR creates an easy and free of cost channel for customers to access you. Track and record your incoming and outgoing calls with our cloud based telephony system without making the customer shell-out any money while trying to reach you. Avail our Virtual Number Service today!
Using our APIs you can integrate CRM easily to save customer data with complete recording details, including caller specifications, call duration, time, and caller location at one place. Pull in customer data from any popular CRMs or a custom-built solution and access it in a few clicks. Save agents time by not making them toggle between multiple screens.
Available 24/7, IVR system offers quick and seamless support to your customers. Record all messages of customers on voicemail during non-working hours and never slip a potential business lead.
Record all customer calls on your virtual number and use these call recordings for internal training or get an insight into your customer preferences.
With our Cloud IVR service, route your customer calls to multiple agents at a single point of time. It efficiently handles a large traffic of calls, not missing any potential business opportunity.
Offer localized experiences with customized greetings for different departments, and brands. Record new messages or upload existing voicemail greetings.
IVR or Integrated voice response is an automated telephony software technology that enables the interaction of human callers with computerised features using DTMF tones input or voice. The technology is mainly used in call centres.
‘Having a rich customer-base’ is every business’s wish and that definitely leads to high call volume. Traditionally, the handling of large call volumes was a little cumbersome, but with IVR the whole process becomes easy. An IVR system is an effective way to route calls by settling down the basic interaction and forwarding it to the right agent, if required. It helps to save both the agent’s as well as the customer’s time.
When a caller initiates a call, the IVR system interacts by providing them choices using a prerecorded voice menu. The caller needs to respond according to their requirement, via voice response or phone keypad. According to the caller’s response, the IVR decides its actions. Either the system will provide further information or transfer the call to a suitable human agent. The IVR system helps to find the right department or agent for the caller.
Additional Information:
View Complete details
Minimum Order Quantity: 1 month
Product Brochure
Service Location | PAN INDIA |
Communication Language | ANY |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn’t going to be economical.
Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.
If you are a business trying to figure out which IVR Provider to go to, this is the right post for you! We researched about some of the best IVR Providers in India and curated a list to make your choices much easier.
The Lego Of Customer Communication
Powering 3 million customer conversations every day,CloudShope is the building block that helps you stay in touch with your customers efficiently over calls and SMS. A Cloud Telephony Platform trusted by more than 1300+ companies of all sizes.
Features & Plans: Multi-level IVR, Personalised IVR, Recording, IVR menu customization, Real Time Notifications, Unlimited Channels & Channel Capacity, Visual Drag & Drop APIs, Daily Email Reports, Automated calls & SMS, Conditional call routing.
Unleash Your Business Potential with CloudShope Cloud Telephony Solution.
CloudShope offers comprehensive communication solutions to help meet customer expectations and sound professional. Their reliable on-premise communication tools establish smooth communication within the organization to boost business productivity.
Features & Plans: Audio conferencing, Automatic call transfer, Call audit and barging, Call queues, Unlimited Queues, Agent Login/out without reason, Queue reporting Skill-based routing, Call recording.
Building Customer Experience that Exceeds Customer Expectation.
CloudShope is an all-in-one software based communication solution, from Drishti-Soft Solutions, that manages end-to-end customer journeys. A powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.
Features: Auto call distributor, Virtual queue management, IVR, Missed call alert, call recording, voice blaster, Automatic call distributor, VQ Pass.
Opening the door to the world of Cloud Telephony
CloudShope enables people to reach each other, businesses to find new markets and everyone to fulfill their potential. Across the India, We provide Voice SMS, Bulk Text SMS, Interactive Voice Response(IVR) System services for everyone, and much more for businesses.
Features: Sound, Record, Text to Speech, read/write IVR data into an uploaded excel sheet, DTMF, Call Transfer, Web API call, Conference, Multilingual greetings.
Connect. Communicate. Engage
Believe in building brands on intelligent cloud telephony solutions. CloudShope also believes that communication doesn’t have to be as complex as it is. Their core offerings – CloudAgent and Brand Agent – redefine, simplify, and enhance the way in which you communicate, connect, and engage with your customers.
Features: Web-based IVR solution, Easy to configure Messages, Text to Speech conversion, Multi-level IVR Systems, Mobility, Skill-Based Routing, Priority Routing, Barge in and call monitoring, Real-time dashboards and reports.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Piece
Product Brochure
Service Location | PAN INDIA |
Communication Language | ANY |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Omni-Channel Customer Service Contact and Call Centre Solutions
CloudShope, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. CLoudShope is trusted by over 4,700 customers in 120 countries, to orchestrate 25 million contact center interactions per year in the cloud and on-premises.
Features: Personalized Appointment Reminders, Account Activations, Surveys, Refill, Reorder and Pickup Notifications Closing Announcements, Fundraising, Requests, Payment Reminders, Sales Calls, Fraud Alerts.
Customer Engagement Solutions
CloudShope IVR is used by enterprises who wish to automate their responses to their customers and make it a personalized experience. This helps them reduce cost on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time round the clock.
Features: NxN level IVR nodes, XML-based IVR Creator, Real-time reporting for IVR nodes, Festival facility, After Calling hours IVR flow, APIs for integration with third-party applications and databases integration, payment gateway integration, PCI DSS certified, Robo Call facility, ASR and TTS facilities.
World Class Telecom Solutions
CloudShope has been creating innovative, bullet-proof software with a product line ranging from small scale voice mail systems to high-end dial out, and call testing programs, CloudShope is guaranteed to have a product to suit your computer telephony needs.
Features: Web-based reporting, Unlimited number of calls, Text to Speech, Speech recognition, Touch tone detection, Database Interaction, Call transferring, voice to email, Fax to email, out dial capability, Read/write text file, Launch Program.
Connecting and Delivering Value
A Global Messaging and Digital Platform, CloudShope, provides interactive voice and data services. They enable enterprises to interact with their customers & engage them with a complete end to end service platform which allows Enterprises to execute marketing.
Features: Messaging, Voice Solutions, Digital Marketing and Software & Applications Development.
Mobility. Convenience. Realization
CloudShope has over the years’ demonstrated expertise in complete software product development. We have expertise in the field of enterprise-grade computer telephony components and e-business infrastructure software. We deliver the critical building blocks to serve the converging Internet and Telecommunication market segments.
Features: IVRS Based menu, CTI enabled CRM, Voice Logger, enhanced quality monitoring and optimize agent’s subject knowledge, SMS, Email and Fax integration, Dialer and ACD, Embedded Chat modules,real-time report and charts, analytical conclusions.
Delivering high value, comprehensive and reliable telecom solutions
CloudShope is the original designer and developer of PC-based voice processing systems. CLoudShope provides the software and hardware to convert existing PC’s into efficient Voice Logger and Interactive Voice Response (IVR) systems as well to help you decide on a new PC-based telephony solution for your organization.
Features: Voice recognition, DTMF Inputs, CRM, Conferencing, voice logger.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Piece
Product Brochure
Service Location | PAN INDIA |
Communication Language | English, HIndi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
What is IVR?
Interactive Voice Response is a technology that allows a pre-recorded voice to interact with humans through voice and DTMF tones input via the keypad. Meaning, when you call, the voice on the other end will be computer-generated. You can use your phone’s keyboard to create a certain outcome.
This is the simplest form of IVR. In this type, you can only add a single layer of IVR to your call flow. Single level IVR is perfect for simple use cases where one input is enough to connect an agent or trigger a message.
You can think of multi-level IVR as an IVR within an IVR. Sometimes it’s unmanageable to create an IVR menu with a 0-9 prompt. In this case, you can use multiple layers of IVR in your call flow to streamline the workflow.
With CloudShope IVR, you can decide what your customers hear. Say for instance someone is calling for the first time, then you can play a greeting that different from when a person is calling the second or third time. Personalization is important because it helps your customer listen to more relevant information.
IVR systems can be used as an effective channel to collect valuable feedback from the customer which can then be used to improve customer experience.
Not all companies have a 24×7 customer support. In cases like these, IVRs can help. Simply set up with a greeting that mentions your office is closed and also mentions your work hours. This will help customers call back during your business hours.
This method allows your customer to pay for services availed using their mobile phones. From ordering movie tickets to home delivery, almost every division has used IVR for payments at some point.
Cash on delivery orders, if not verified, incur huge expenses for companies. Companies now use a simple IVR system that ensures the order is verified by the customer before it goes out for delivery. This saves time, money and human resources for the company at stake.
A system that is completely automated is one of the most basic uses of IVR. It is the easiest way to communicate with people of all languages, without having to hire people who speak all these different languages.
Our Smart IVR feature ensures your customers speak to the right person who can help them with what they are looking for. The easier it is for your customers to get connected to the right person, the happier your customer will be.
With IVR, all a customer has to do is call the number given by the company, punch in his user ID and he gets the status of his order. This makes it simple for the customer while also avoiding the human intervention, thereby reducing the need for extra manpower.
With automated IVR systems, there are now streamlined processes in place. Your company is now able to have a process in place for all mundane tasks so that your staff can focus on other key activities.
Additional Information:
View Complete details
Minimum Order Quantity: 1 month
Product Brochure
Service Location | PAN INDIA |
Communication Language | ANY |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn’t going to be economical.
Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.
If you are a business trying to figure out which IVR Provider to go to, this is the right post for you! We researched about some of the best IVR Providers in India and curated a list to make your choices much easier.
Update: 27th April 2017 | Added 4 more IVR Providers to the list.
So here is the list of the Top 20 IVR Providers in India to help you with your business calls!1. CloudShope
The Lego Of Customer Communication
Powering 3 million customer conversations every day, Exotel, is the building block that helps you stay in touch with your customers efficiently over calls and SMS. A Cloud Telephony Platform trusted by more than 1300+ companies of all sizes.
Features & Plans: Multi-level IVR, Personalised IVR, Recording, IVR menu customization, Real Time Notifications, Unlimited Channels & Channel Capacity, Visual Drag & Drop APIs, Daily Email Reports, Automated calls & SMS, Conditional call routing.
Unleash Your Business Potential with Fonebell Cloud Telephony Solution.
Fonebell offers comprehensive communication solutions to help meet customer expectations and sound professional. Their reliable on-premise communication tools establish smooth communication within the organization to boost business productivity.
Features & Plans: Audio conferencing, Automatic call transfer, Call audit and barging, Call queues, Unlimited Queues, Agent Login/out without reason, Queue reporting Skill-based routing, Call recording.
Building Customer Experience that Exceeds Customer Expectation.
Ameyo is an all-in-one software based communication solution, from Drishti-Soft Solutions, that manages end-to-end customer journeys. A powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.
Features: Auto call distributor, Virtual queue management, IVR, Missed call alert, call recording, voice blaster, Automatic call distributor, VQ Pass.
Opening the door to the world of Cloud Telephony
Microtel enables people to reach each other, businesses to find new markets and everyone to fulfill their potential. Across the India, We provide Voice SMS, Bulk Text SMS, Interactive Voice Response(IVR) System services for everyone, and much more for businesses.
Features: Sound, Record, Text to Speech, read/write IVR data into an uploaded excel sheet, DTMF, Call Transfer, Web API call, Conference, Multilingual greetings.
Connect. Communicate. Engage
Believe in building brands on intelligent cloud telephony solutions. Ozonetel also believes that communication doesn’t have to be as complex as it is. Their core offerings – CloudAgent and Brand Agent – redefine, simplify, and enhance the way in which you communicate, connect, and engage with your customers.
Features: Web-based IVR solution, Easy to configure Messages, Text to Speech conversion, Multi-level IVR Systems, Mobility, Skill-Based Routing, Priority Routing, Barge in and call monitoring, Real-time dashboards and reports.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Service Location | PAN INDIA |
Communication Language | ANY |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Omni-Channel Customer Service Contact and Call Centre Solutions
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 million contact center interactions per year in the cloud and on-premises.
Features: Personalized Appointment Reminders, Account Activations, Surveys, Refill, Reorder and Pickup Notifications Closing Announcements, Fundraising, Requests, Payment Reminders, Sales Calls, Fraud Alerts
Customer Engagement Solutions
C-Zentrix IVR is used by enterprises who wish to automate their responses to their customers and make it a personalized experience. This helps them reduce cost on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time round the clock.
Features: NxN level IVR nodes, XML-based IVR Creator, Real-time reporting for IVR nodes, Festival facility, After Calling hours IVR flow, APIs for integration with third-party applications and databases integration, payment gateway integration, PCI DSS certified, Robo Call facility, ASR and TTS facilities
World Class Telecom Solutions Since 1984
PEC has been creating innovative, bullet-proof software with a product line ranging from small scale voice mail systems to high-end dial out, and call testing programs, PEC is guaranteed to have a product to suit your computer telephony needs.
Features: Web-based reporting, Unlimited number of calls, Text to Speech, Speech recognition, Touch tone detection, Database Interaction, Call transferring, voice to email, Fax to email, out dial capability, Read/write text file, Launch Program
Connecting and Delivering Value
A Global Messaging and Digital Platform, 3m Digital, provides interactive voice and data services. They enable enterprises to interact with their customers & engage them with a complete end to end service platform which allows Enterprises to execute marketing.
Features: Messaging, Voice Solutions, Digital Marketing and Software & Applications Development.
Mobility. Convenience. Realization
Alliance has over the years’ demonstrated expertise in complete software product development. We have expertise in the field of enterprise-grade computer telephony components and e-business infrastructure software. We deliver the critical building blocks to serve the converging Internet and Telecommunication market segments.
Features: IVRS Based menu, CTI enabled CRM, Voice Logger, enhanced quality monitoring and optimize agent’s subject knowledge, SMS, Email and Fax integration, Dialer and ACD, Embedded Chat modules,real-time report and charts, analytical conclusions.
Delivering high value, comprehensive and reliable telecom solutions
ARIA is the original designer and developer of PC-based voice processing systems. ARIA provides the software and hardware to convert existing PC’s into efficient Voice Logger and Interactive Voice Response (IVR) systems as well to help you decide on a new PC-based telephony solution for your organization.
Features: Voice recognition, DTMF Inputs, CRM, Conferencing, voice logger.
Additional Information:
View Complete details
Minimum Order Quantity: 1 month
Product Brochure
Service Location | PAN INDIA |
Communication Language | ANY |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Have you ever wondered what IVR Service Provider? Allow us to provide a short description of IVR, and you also understand IVR-based services later on.
IVR full form is Interactive Voice Response, and it is Automated Communication Technology.
Mainly, major companies use it because it enables the customers to interact with the services without human assistance.
You can take the example of Airtel customer support, Apple customer support, AT&T customer support, and more.
Keep in mind that the main purpose is to assist the callers without the human presence and it also helps businesses to provide more effective customer support without any extra effort.
IVR Technology has become an important tool for companies like Banks, LPG Gas providers, Customer care, Amazon packages, and more.
inding an ideal IVR Service Providers in India is extremely difficult. A google search is not enough to find a reliable IVR solution because there are so many lousy & irresponsible providers in the market Also Best Cheap Nvme Hosting in India.
You want to avoid such providers or else you have to face a hard time with them.
Allow us to suggest you five IVR providers, who are reliable & they offer the services at an affordable price.
Last year we were added top 5 Best IVR Service providers in India but due to some issues on billing with these companies,
I kept searching for a better option which suits our business.
After using 1 year IVR system for our company we found Call Hippo in mid-2021 and shifted our all Interactive Voice Response services to them without changing my number.
What did I get from them?
Its been 8 months now using their services for our 3 support executives to provide customer support, I am pretty impressed with the service I am getting from them.
1. CloudShope Review
CloudShope is an advanced level cloud telephony IVR Service Providers in India. They land in the First position of our IVR services in India list.
The IVR service provider advertises Toll-Free number, virtual number, voice broadcasting, click to call, IVR based services, IVR hosted services and more.
They have a clientele of Cipla, OLA cabs, Cars 24, Glidec, and more.
Pricing:The Cloudshope did not reveal the pricing, and they prompt you to try the trial version.
It is a marketing tactic to get people to register for the trial version, and after you input the details, then they reveal the pricing.
The primary motive is to make you try the free version for a while.
The pricing is not available because they believe in providing custom packages to the clients.
Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Service Location | PAN INDIA |
Communication Language | ANY |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
CLoudShope is another Indian company that offers interactive voice services. The company headquarters located in Bangalore, and it stands on second our IVR services in India list.
The Cloudshope has worked with some of the reputed enterprises like Practo, Red bus, Quikr, and more.
Pricing:They offer voice, SMS, and Authentication. The prices vary from product to product you can check out manually.
Unlike many other brands in this industry, CloudShope allows you to use the package for SMS & Voice purpose. It is entirely up to you, whether you want to use it for the Voice purpose or send SMS. You also get validity, and it is not a monthly subscription. A monthly subscription would be a bad idea for a smaller business with less communication activity.
You can also try the trial version for 15-days with every feature unlocked. Dedicated customer care come in handy when you are in confusion.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Service Location | PAN INDIA |
Communication Language | English, HIndi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Lenskart, Make My Trip, Food panda, and more to name a few. The company excels in offering interactive voice services, and business voice system to the customers. They are standing top on the IVR Service Providers in India mountain, Also check Best Free CDN Alternative.
Pricing:My Operator is an established company, and it comes with the benefit of expertise. They offer an instant demo for you,
so you can try before you buy. You can start recording the calls for the quality purpose and customize IVR.
They have strong customer care to support your queries and solve the issues. And, it is one of the reasons why they stand number one on our IVR services in India list.
CloudShope is a straightforward company that offers CIM, Mobile Vas, Smart VIG video gateway, Motion, Voice announcer, and ( Lunch Tea Break Over, Safety, Energy Conservation) Announcer.
They established the company ten years ago, and they have worked with Reliance Infocomm, Indian Airlines, Income tax company,
Airport Authority of India, Police Department, Department of Telecommunications BSNL and MTNL, and many more. They focus a lot on Government based projects, and Bay Talkitec stands for quality.
Pricing:You have to contact the official team for the pricing – contact Bay Talkies
Key Features:We say that they need to update the details on the official website.
The Talkitec provide you active contact numbers of the concerning people for deals & information.
Key Features:
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Service Location | PAN INDIA |
Communication Language | English, HIndi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.
In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Service Location | PAN INDIA |
Communication Language | English, HIndi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
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Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Also Provides | Predictive Dialer |
Type | Online/Cloud-based |
Operating System | For Windows |
Download Option | Free Demo/Trial Available |
Brand | CLOUDSHOPE |
Programming Language | PHP |
Free Required RAM | 1 GB |
Provide Installation Service | Yes |
Training | Live Online |
License Duration | 2 Year |
Support | 24/7 (Live Rep) |
Mobile App | For Android |
Country of Origin | Made in India |
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Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Service Location | Delhi,New Delhi |
Communication Language | English, HIndi, Kannad |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Color | All |
Concurrent Call | 500 |
Connectivity | Instant |
Duration | 12 Month |
Embedded Solution | Instant |
Feature | Advance |
features | Sticky Agent |
Integration | APIs |
Mode | Online |
Mounting | Available |
Network Interface | All |
Operating System | OS |
Payment Mode | Online |
Total Minutes | Unlimited |
Type | Cloud |
Usage | Unlimited |
Re-define your customer calling experience with an Interactive voice response.
Why does your business need an IVR solution?
IVR or Interactive Voice Response system lets you manage your business calls efficiently by automatically responding to user queries and routing calls to concerned agents without any human intervention. It acts as a virtual receptionist for your business giving your brand a more professional look!
IVR acts as a virtual receptionist for your customers round the clock. With the help of an IVR, customers can connect with agents all the time irrespective of geographical location and time. In addition, it also allows them to drop a voicemail after office hours when no agents are available to answer the calls.
IVR will transfer calls to the right departments without compromising its speed & accuracy. There would be no call holding process as in the traditional PBX system. All the process works seamlessly without any human intervention that results in zero transfer error rate. Hence, makes a perfect customer calling experience.
Hide your personal number behind virtual number to maintain privacy between you and your customers.
Record your customers calls to resolve on-call disputes and train your staff with the help of call recordings.
Collect input about the callers’ requirement and routes call automatically to the right department.
Connect your callers with a pre-defined executive whenever they call on your IVR number.
Invest your capital in an IVR and reduce the human error rate by inculcating voice greeting in your business processes.
Track business calls and gets a detailed analytical report about the number of calls missed/received.
Cloudshope is a cloud-based call management system that provides business solutions that can improvise customer calling experience. With serving over 7000+ businesses worldwide, Cloudshope is one of the leading IVR providers in Delhi NCR and India. It comes with some exclusive features like IVR, Tollfree number, Virtual number, CRM integration, Live panel, etc.
Cloudshope cloud-based IVR system assists businesses in customizing their IVR according to their business needs. They can segregate callers based on their geographical location to make callers experience more personalized. Through an IVR, customers can speak to the agents in their local language anytime.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Service Location | Noida,Greater Noida |
Communication Language | English,HIndi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Color | All |
Concurrent Call | 500 |
Connectivity | Instant |
Duration | 12 Month |
Embedded Solution | Instant |
Feature | Advance |
features | Sticky Agent |
Integration | APIs |
Mode | Online |
Mounting | Available |
Network Interface | All |
Operating System | OS |
Payment Mode | Online |
Total Minutes | Unlimited |
Type | Cloud |
Usage | Unlimited |
CloudShope is the fastest growing cloud telephony company, ivr service Provider Company in Noida, Delhi, Gurgaon, NCR and across India. CloudShope an Interactive Voice Response (IVR) which is simple, can process over a million calls an hour, usable, voice-driven, Voice XML and CCXML-powered IVR platform, cloud hosting services, and developer solutions. We are among the top IVR and Virtual number provider in Delhi NCR.
We are experts in providing digital marketing solutions, E-mail marketing, Bulk SMS, Interactive Voice Response (IVR), Website Design and Development, Search Engine Optimization, Pay Per Click, Social Media Marketing and Bulk SMS Service Provider. As a digital marketing organization we deliver robust results which ensure excellent returns on investment.
Mesha Media Group strongly believes in excellence and ethics. We have grown in a very short time to be one of India’s leading digital marketing, IVR companies in Noida. Thanks to all our clients, who tell us that your IVR service provider in Noida itrustworthy, ethical in business, deliver what is committed, innovative and processes driven organization.
CloudShope Solution is the best IVR Service Provider in India, offering cloud-based IVR Service at the most affordable rates. And Top leader in providing IVR (Interactive Voice Response) Service in India
CloudShope Solution creates you in a win situation for both the buyers and sellers. A buyer having to requested pieces of information from several businesses that offer the product/service that they are looking for and the sellers are given the opportunities to pitch their product/service to someone who has given them permission. Lead generation is a basic need for any type of business in the marketing field. For the best leads generation, we are offering IVR and voice calls/SMS services in India.
IVR (Interactive Voice Response) System is a computerized telephony voice platform, it automates various customer/client services and gives much more-needed control to the end-users. IVR service leverage the latest developments in Computer and telephony industries. Cloudshope Solution is a Virtual number service provider that provides callers with a menu of options for navigating the phone system to reach the department or phone number they desire. An auto attendant can be quite simple, or it can provide advanced features such as voice recognition and text-to-speech translation. So, When you dial your phone banking A pre-recorded voice greets you, guides you to avail various services provided by the bank, and Acts as a navigator to get the right information sought by you.
IVR Special Features:-
1. Leads Management
2. On-Hold Music
3. Support 24×7 Hours
4. Pop Up
5. Call Recording
6. Call Transfers
7. Call Logs
8. Multiple Extensions
9. Number Portability
10. Toll-Free Numbers
11. Call Forwarding
12. Round Robin Call
13. SMS Alert
Benefits from using IVR service in India
Here is a list of some of the benefits of using the IVR service.
Increase first contact resolutions– IVR service increase 1st contact resolutions because the callers are always directed to the relevant persons who are able to deal with his/her needs in the right way.
Increases customer service efficiencies– People who are work in a firm or company that uses IVR services in India are much more efficient at solving certain issues and fulfilling certain needs of the customers that they are assigned to.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Service Location | Gurgaon Delhi NCR |
Communication Language | English, HIndi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
With the increasing inclination towards customer oriented business practises, An IVR service provider in Delhi can be a boon for every business across the national capital region. Keeping a regular touch with your audience is imperative for running of a successful business. An IVR or Interactive Voice Response in an invaluable tool for any company and along with smoothening up your organization’s communication, it helps in cutting down the costs involved in manually keeping a touch with the customers. An IVR system uses a telephonic menu system which enables the identification, segmentation and the routing of callers to the concerned person in your team.
An IVR application provides a pre-recorded voice response for various situations and eases your task of communication with your organization’s audience. It is a software that enables an organization to use the pre-recorded greetings or menu that your customer can access through a phone keypad as well. Being a renowned and one of the most trusted IVR service provider in Gurgaon, we make sure that you may the most of your business’ communication with your customers.
When you shortlist an IVR company for your business, make sure that you are clear on these questions:
You can s use a virtual telephone number that can forward your calls to the desired numbers as per your requirement. We are proud to be known as the best virtual number service provider in Gurgaon and we can assist you in running all the communication involved in your business smoothly. The virtual numbers offered by SMS Plus are cost-effective, geographically flexible and enable external device forwarding. You can also associate with us as a virtual number service provider in Delhi and work upon your business’s communication successfully and a hassle-free manner.
Get familiar with IVR Features
IVR Services provides a package of various advanced features for their valuable customers. Here are some of the features: -
Welcome Message
An automated Welcome Message is run when you immediately connect to the IVR. This will greet the customer first and then ask them for the next step.
Call Tracking
A lot of features are provided by IVR. It creates a simple and free of cost channel for customers to access you. Track your overall calls with a cloud-based telephone system. Avail our Virtual Number Service today!
Connect to the right client faster
By the option, you can manage delay times proficiently by giving caller’s a choice from multi-tiered menus to connect to suitable clients or queues.
Easy CRM integration
Get easy to use an IVR system and better communication with IVR that can convert text into speech. CRM is easily integrated with any of the IVR Numbers.
Toll-free number
A complete toll-free number is provided with these services. So, customers can directly reach you without any call charges.
Low-cost Services
All IVR services are available at cheap rates which are easy to buy. They support a lot of features embedded in it.
Real-Time Reporting
You can track all live time calls and check the status of daily calls with IVR Services. Interactive Voice Response is designed as per customer needs.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Service Location | PAN INDIA |
Communication Language | English, HIndi, Kannad |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
The Multi-level IVR feature is available to Cloudshope MVP Premium and Ultimate customers in the US, Canada, and UK. Up to 250 IVR Menus can be added.
A dentist office provides services to both English and Spanish-speaking customers, and would like to offer callers a bilingual Auto-Attendant feature based on their language selection. The IT manager can configure two separate voice menus, one in each language, to provide selections such as office hours, appointments, and billing.
Let’s say a nationwide furniture retailer has five stores located in San Francisco, Chicago, New York, Dallas, and Miami. Each store has its own direct business number and automated menu to serve local customers. To better brand the retail chain, the IT Manager sets up a main toll-free number for its Auto-Attendant system, and connects all local phone menus to route incoming calls to stores nationally.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Service Location | Gurgaon Delhi NCR |
Communication Language | English, HIndi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Renovate your business call handling process by adding IVR layers to your business phone system.
Route your customers calls to the concerned departments automatically in a minimal amount of time with multi-level IVR.
Make your business sound professional in front of your callers by giving welcome greetings to your customers.
Engage your customers via audio offers, promotions, product updates with a multi-level IVR.
Save your agents’ & customers time by adding basic queries solution in your multi-level IVR panel.
Gather product related data of your customers by appending audio-based questionnaires into your multi-layer IVR.
Route your customer calls basis their geographical location to personalize your customer calling experience.
With an IVR, customers can connect with agents even after business hours. All they need is to dial business number after that their call gets routed to the concerned departments and available agents at that time. In case of unavailability, customers can drop a voicemail with their mentioned name and number.
Multi-Level Interactive Voice Response (IVR) systems can add multiple menus basis business requirements. Callers are asked to choose an option from audio menus and then based on their selection are given another set of menus. As a result, calls get routed to the right departments and concerned agents in a minimal amount of time.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Service Location | Delhi,New Delhi |
Communication Language | English, HIndi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Provide your customers with rich customer experience by integrating your telephony system with IVR. An IVR answers all the incoming calls with its auto-receptionist feature. You can personalise customers’ calling experience by playing a pre-recorded welcome message to greet your callers.
By using IVR in your business, you can attend to your customers 24*7. Self-service option let your callers resolve their query without any assistance. This automation reduces the workload of your agents and gives callers a speedy way to resolve queries.
Skill-based routing eases the calling process by intelligently forwarding the call to the best-suited agent. You can also quickly scale your telephony system on-demand without having to worry about the added infrastructure or price.
With sticky agent feature, callers can connect to the same agent they earlier had a conversation with. This feature provides quick and quality query resolution to customers. Integrating your telephony system with CRM facilitates an error-free and smooth customer experience.
On Servetel’s comprehensive real-time dashboard you can track and monitor all your live calls and agents. You can even whisper or barge in the ongoing call to assist your agents. And with our affordable plans, you are ensured to yield maximum return on investment.
FEATURES
Delivering Best-in-class IVR Solution
Easy Scalability
Instantly add or remove calling channels on request without worrying about the infrastructure or other costs.User-friendly Web Portal
Smoothly navigate through the web portal and easily configure your IVR structure with easy-to-understand menu options.Live Call Monitoring Dashboard
View the live status of your active, on-hold and hung-up calls on a comprehensive real-time dashboard.Round the Clock Support
Contact our support team any time of the day over email, chat or call and get instant support from our expert agents.No Setup Required
Get started with your services by using our web portal and eliminate the need for hardware installation.RM Integrations
Integrate your telephony system with CRM to synchronise data across channels and perform in-depth analysis of collected data.Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Type Of Process | Inbound |
Service Location | IVR Service Provider |
Type Of Calls | Domestic |
Shift Timings | IVR Service Provider |
Communication Language | IVR Service Provider |
Location/City | Pan India |
Service Duration | IVR Service Provider |
Manpower Required | IVR Service Provider |
Start Date / Month | IVR Service Provider |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Provider |
Support Various Dialling | IVR Service Provider |
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Service Location | IVR Service Provider |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Shift Timings | IVR Service Provider |
Communication Language | IVR Service Provider |
Location/City | Pan India |
Service Duration | IVR Service Provider |
Manpower Required | IVR Service Provider |
Start Date / Month | IVR Service Provider |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Provider |
Support Various Dialling | IVR Service Provider |
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Software Category | Customized IVR Service Provider |
Service Location | India , PAN India |
Color | IVR Service Solution Provider |
Communication Language | Hindi, English |
Software Type | Cloud Based |
Mounting | Possible |
Power | Unlimited |
Temperature Range | 101 |
Size | NA |
Interactive voice response phone system typically consists of the following components:
From here, one of three types of IVR systems is typically constructed.
IVR technology offers competitive advantages to businesses and advances their automation efforts. Some key benefits include:
Additional Information:
View Complete details
Service Location | Pan India |
Communication Language | English and Hindi |
Inbuilt Hard Disk For Recording And Data Storage | Yes |
Support Various Dialling | Yes |
Service Duration | 12 Months |
Start Date / Month | Immediate |
Shift Timings | 9 AM - 7 PM |
View Complete details
Service Location | Pan India |
Communication Language | Hindi and English |
Shift Timings | 24X7 |
Service Mode | Online |
Software Category | Cloud Telephony |
INTERACTIVE VOICE RESPONSE ( IVR ) Voice Call And Bulk Msg ServiceInteractive Voice Response ( IVR ) is the work-horse application in the telephony world. By leveraging the power and intelligence of the computer, sophisticated automated telephone applications can easily be designed and implemented at EHS. The vertical application potentials are practically endless. An Interactive Voice Response System can be used to automate a wide range of services and data requests. By combining the input of the caller with menu driven scripts Clients, potential clients, and employees can call into your organization or to a remote IVR call center, using a touch-tone telephone and interact with the system in real time in a host of applications.
View Complete details
Service Location | Pan India |
Communication Language | Hindi and English |
Support | With 24*7 Support |
Service Mode | Online |
View Complete details
Minimum Order Quantity: 2000 Month
Service Location | Pan India |
Software Category | Cloud Telephony |
Communication Language | Hindi and English |
Support | OBD IVR |
Service Mode | Online |
Instant | Delivery |
INTERACTIVE VOICE RESPONSE ( IVR ) Voice Call And Bulk Msg ServiceInteractive Voice Response ( IVR ) is the work-horse application in the telephony world. By leveraging the power and intelligence of the computer, sophisticated automated telephone applications can easily be designed and implemented at EHS. The vertical application potentials are practically endless. An Interactive Voice Response System can be used to automate a wide range of services and data requests. By combining the input of the caller with menu driven scripts Clients, potential clients, and employees can call into your organization or to a remote IVR call center, using a touch-tone telephone and interact with the system in real time in a host of applications.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Software Category | IVR |
Service Location | PAN INDIA |
Color | All |
Communication Language | Hindi, English |
Software Type | Cloud Based |
Mounting | Possible |
Power | Unlimited |
Temperature Range | 101 |
Size | NA |
Voice Logger Protocols | No |
Codecs | No |
Hardware | NA |
Dimensions | NA |
Pri Card | Not Required |
Country of Origin | Made in India |
Additional Information:
View Complete details
Minimum Order Quantity: 1 Piece
Software Category | IVR |
Usage/Application | CloudBased |
Material | CLoudShope |
Model Name/Number | 201456 |
Service Location | PAN INDIA |
Color | All |
Communication Language | ANY |
Software Type | Cloud Based |
Brand | CloudShope |
Mounting | Possible |
Power | Unlimited |
Temperature Range | 101 |
Product Type | Hybrid |
Size | NA |
Voice Logger Protocols | No |
Codecs | No |
Weight | 100 |
Hardware | NA |
Warranty | 12 |
Dimensions | NA |
Size/Dimension | 157 |
Pri Card | Not Required |
Isdn | NA |
Voip | NA |
I Deal In | New Only |
Country of Origin | Made in India |
Interactive Voice Response (IVR) is a technology that lets businesses automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & Text to Speech technology. It works on DTMF input entered by the customer. With IVR, interact with callers & route calls to agents when required
Guide your customers to the right agent, through multi-level category menus assisting them to resolve their queries faster.
Keep up with the customer’s requirements ensuring more leads and customer loyalty through a rapid iteration process.
Enable your callers to talk to experts as per the options selected from the offered menu of multi-level IVR.
Handle large call volume by connecting to multiple customers automatically at a single time via advanced multi-level IVR.
Personalize customer interactions through welcome greetings such as their names, while predicting their needs based on past interaction history.
With a smart plug-n-play solution integrate your existing CRM software for easy access.
Forward all customer calls to agents mobile numbers, as well as landlines to manage business calls from anywhere.
Offer multilingual support to customers with customized English, Hindi and regional custom messages.
Offer 24x7 uninterrupted support to your customers via record messages and provide instant query resolvement.
Call routing enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time.
Customize the call flow with a menu categorized along with several sub-menu options to help your customers navigate their queries.
Respond to an unlimited number of concurrent inbound calls at a time to reduce customer wait time.
Record every call in real-time to listen to them later and maintain quality standards.
Clients and customers engage with IVRs regularly to resolve queries and to receive news about product launches. The best IVR solution automatically understands the intent behind each call and drives valuable insights in real-time based on caller behavior. The call is automatically connected to the ideal agent, who can quickly resolve the query based on prior intent.
Hosted IVR solutions are automated call management solutions that initiate communication with customers with a personalized greeting. The automated bot asks relevant questions from callers, giving them the ideal agent to connect to instantly. Hosted IVRs are cloud-based solutions that do not require expensive infrastructure investments or on-premises hardware. Data is completely secured on the cloud and can be accessed by team members within the organization.
While IVR stands for Interactive Voice Response, OBD is a common name used for outbound calling. IVR helps customers connect to the right agent through an interactive dial-pad input system. Outbound is a marketing-based communication channel that engages with customers on their contact numbers for offers, promotions, opt-in, etc. Businesses wanting to learn more about outbound
Hosted IVR solutions are automated call management solutions that initiate communication with customers with a personalized greeting. The automated bot asks relevant questions from callers, giving them the ideal agent to connect to instantly.
IVRs enable action-oriented processing based on the input provided by customers calling into the customer service number. They can press various options on the number pad, and gain access to the right agent in the shortest time possible. IVR segregates different incoming calls intelligently, based on the intent of the engagement. Key areas, such as technical issues, lead inquiries, payment issues etc. can be resolved by leveraging the right IVR
Additional Information:
View Complete details
Minimum Order Quantity: 1 Piece
Also Provides | Predictive Dialer |
Type | Online/Cloud-based |
Operating System | For Windows |
Download Option | Free Download Available |
Training | Live Online |
License Duration | 2 Year |
Support | Business Hours |
Mobile App | For Android |
Country of Origin | Made in India |
For businesses across the countries and industries, IVR solutions have made it possible for organizations to encourage seamless communication between all clients, stakeholders, and team members of corporate organizations. CloudShope is a true believer in the power of strong and professional communication and we have seen how IVR does that effectively.CloudShope IVR service has been one of the leading ones in the market, and that’s because of the smart and advanced technology it is built on.
We believe that an IVR service should be capable of providing flexibility to its customers and accommodating their different needs and backgrounds. Hence, we provide multiple language options in which you can set your voice greeting for your customers and ensure the most personalized welcome to them.
While there are different users mapped behind your front-end business contact number, you’d always want to assure that no caller has to wait on call for long. Hence, with CloudShope IVR service, your incoming call can ring to all your users simultaneously increasing the chances of faster resolution.
CloudShope ensures that you have a scalable and reliable mode of customer communication capable to adjust with your changing business needs. You can add or remove your users with just a few clicks. You can even set different users for weekends and working/non-working hours as per your convenience.
One of the prime features of IVR service is its ability to route calls to specified mobile numbers. Businesses can choose different call routing options as per their team working. This could be simultaneous routing, one-on-one call routing for a certain time duration to the given set of phone numbers.
Our IVR service is built on Industry-standard Data Security measures which are built on unbreakable privacy and safety barriers. Our Amazon Web Services provides several options to improve data security, such as security groups, encrypted data storage, secure and personalized access etc. We also provide superior security features such as security groups and network access control lists to assure a protected IVR service.
Our customer support team will be available round-the-clock for you to help you make the best out of CloudShope
. Our dedicated support team will be there for you whenever you face even a tad of difficulty regarding our IVR service. You can connect with our team on call, email, raise a ticket or chat with us anytime whenever you have queries related to our provided IVR service.
What is IVR service?
IVR service is a product of cloud telephony technology that attends your customer calls, gathers the information given by the caller in the IVR keypad menu and then routes their calls to the concerned executive/department.
How does IVR call work?
When a person calls on your front-end business contact number, a pre-defined voice greeting is played for the caller. The voice asks the caller to select the department of their concern in the IVR keypad menu. As the caller enters the keypad input basis the requirement, the call gets routed to the agent mapped behind that respective department.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Service Location | PAN INDIA |
Communication Language | ANY |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
There are two types of IVR
Additional Information:
View Complete details
Minimum Order Quantity: 1 Set
Usage/Application | CloudBased |
Software Category | IVR |
Material | CLoudShope |
Model Name/Number | 201457 |
Service Location | PAN INDIA |
Color | All |
Communication Language | Hindi, English |
Software Type | Cloud Based |
Mounting | Possible |
Power | Unlimited |
Product Type | Cloud |
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Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Service Location | Mumbai |
Communication Language | English, HIndi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
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Minimum Order Quantity: 1 Month
Service Location | PAN INDIA |
Communication Language | English, HIndi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
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Minimum Order Quantity: 1 Monrh
Service Location | New Delhi |
Communication Language | English, HIndi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn’t going to be economical.
Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.
If you are a business trying to figure out which IVR Provider to go to, this is the right post for you! We researched about some of the best IVR Providers in India and curated a list to make your choices much easier.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Service Location | India |
Communication Language | English, HIndi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Call centres use outbound IVR technology as a way to proactively send communications to customers through multiple channels. Outbound IVR technology can be personalised, and sent through a variety of channels. Personalised notifications can be sent as:
Outbound IVR systems used in call centres are different from predictive diallers and robo-calls. That’s because good outbound IVR systems use CRM integration to deliver personalised customer experiences. In comparison, robo-calls deliver the same message to a large number of recipients (for example during an election campaign). Predictive diallers are used by telemarketing companies to contact as many end users as possible.
What makes an outbound IVR system effective?For an outbound IVR system to be effective, it needs to deliver personalised communications to customers through their preferred channel. Genesys’s outbound IVR makes personalisation possible by integrating with your CRM system. We can also seamlessly integrate with your inbound IVR by using the Genesys Customer Experience Platform to deliver a positive customer experience.
How to enhance your customer experiences using an outbound IVR system?To create great customer experiences when using proactive outbound communication systems ensure the outbound IVR integrates with your CRM system. This will make contextual customer data available to personalise communications. If you proactively connect with your customers using their preferred channel, it’s possible to increase revenue across their lifecycle.
For more tips on proactive outbound communications, download our guide ‘The Outbound Engagement Playbook’.
Implement outbound IVR solution for your business and take your customer communication a notch up.
Outbound IVR system is a modern cloud telephony product that can make thousands of calls to your customer database in just a few minutes. You can define a customized voice message in those IVR calls, conduct automatic phone surveys or connect their call with your sales executives. A strategically used outbound IVR calling solution can generate invaluable data for you to grow your company and majorly improve your outbound telesales or customer reach.
Customized voice message
Convey your festive greetings, discount offers or product updates instantly to your potential customers.
With outbound calls sent your existing customers, collect their feedback easily on your product or frontline team.
Keep your customers informed about important updates by launching outbound calls for them with pre-defined message.
Launch outbound IVR calls to list of audience and connect their call to your agent as soon as the call is answered.
Run outbound calls with a set of questions defined in the IVR menu for your potential candidates to answer.
Send promotional voice messages related to your products and services to your potential customer database.
Additional Information:
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Minimum Order Quantity: 1 Month
Service Location | PAN INDIA |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Shift Timings | AnyTime |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
There are two types of IVR
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Shift Timings | AnyTime |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Add-on Application Integration
Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.
Programmable Multi-level IVR
Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.
Profesional Voice Over Artists
Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.
Live Call Monitoring Dashboard
Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls. .
Built-in Text-to-Speech
Dynamically convert written texts into audio messages to align your message scripts with customer needs.
Call Barging/Whispering
Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.
Auto-attend Incoming Calls
Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation.
Build Professional Brand Image
Greet callers with a warm voice message and reflect a professional brand image in every customer conversation.Boost Agent Productivity
Maximise agent’s productivity by eliminating everyday mundane tasks and shift focus on high-value customer interactions.Handle High Call Volumes
With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.Deliver Rich Customer Experience
Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents.Additional Information:
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Minimum Order Quantity: 1 Month
Service Location | IVR Number For Business in India |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Communication Language | English, Hindi , Punjabi , Marathi |
Shift Timings | AnyTime |
Location/City | Pan India |
Service Duration | IVR Service Provider |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
IVR number can be easily referred to as the tool for advanced and modern business communication. Where better customer experience has become a priority for most businesses, IVR numbers acts as a major contributor to achieve the goal. Your first ‘hello’ with the customer needs to convey your business professionalism, and this is fulfilled by playing a customized voice message for your callers as they call you on your business phone number. An IVR number with its modern attributes takes your business communication and customer service one-notch up.
All the incoming calls on your IVR number will be automatically routed to the respective agent/department, basis your caller’s input in the IVR menu. An IVR, hence, brings faster on-call resolution to your customer queries and eliminate the need to transfer calls manually.
Your callers are greeted with a customized voice message as an attribute of your business professionalism. The voice greeting on your IVR number can be set in different language options and will be recorded by professional voice artists as per your choice.
All the incoming calls on your IVR number will be handled automatically, without manual intervention. Callers can select their query in the IVR menu and their call will be routed to their respective agent immediately. In case of non-availability of agents, callers can also leave a voicemail of their query.
An IVR message along with IVR menu can be recorded and outbound calls will be placed automatically on the given set of phone numbers. As the customer selects the option in the IVR menu, a call would be sent to the respective agent, and their will be connected with the customer automatically
When the customers reach out to your business number, getting the message of number is unavailable or out of coverage area is a big turn off. Your business has to be available to take their calls at any time and an IVR number enables you to do so. With an IVR business number, your incoming calls are forwarded to your agent’s phone number facilitating them to take customer calls irrespective of the time and location. Taking customer calls and resolving their issue in the earliest time significantly increases your brand credibility and trust in front of your customers.
A voice message in the regional language of your customers and recorded by a professional voice artist considerably level up your customer service. No customer would want to wait on hold while your business number is engaged, and an IVR number eliminates any such scenario. Calls will be transferred to the concerned agent of your caller, ensuring fastest on-call resolution without making them hold to transfer calls to another agent.
There can always be situations when 2 or more customers might call on your business number at the same time. Herein, an ordinary phone number neither can allow you to take multiple calls simultaneously nor provide you with details of your missed calls. An IVR phone number, on the other hand, empowers your team to attend multiple calls parallelly and also provides you reports of your missed calls, facilitating timely follow-up on the same.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Service Location | IVR Service Provider in India |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Communication Language | English, Hindi , Punjabi , Marathi |
Shift Timings | 24X7 |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the answers of the caller through the telephone keypad or their voice response.
The choices of the caller decide the actions of the IVR — it can provide information or, if the issue is more complex, route callers to a human agent who can better handle their needs.
If you ever called a business phone number and had been answered by an automated greeting, which proceeded to interact with you via some pre-recorded message, then you know what an IVR is.
Normally, IVRs are used by companies or contact centers to route calls based on the choices made by the caller. Through these choices, it can determine if the caller wants to contact the billing department, the technical support team, or simply wants to talk to a human operator.
It’s also used to provide information like promos, updates, or other important information or instructions.One example is to inform callers that the system will record calls and will ask if they want to proceed.
Traditionally, it was only used to organize call queues of call centers. IVR systems, however, have come a long way since they were first developed and are now often used for automation of simple processes to provide self-service options to callers. This is to resolve simple customer needs and queries that are normally handled by call center agents.
Some examples of processes that IVRs can do now include:
In the past, IVR technology was a real pain to set up. The requirements are not only expensive, but making them work together used to be pretty complicated. In fact, traditional IVRs needed the following before they could work:
The interactive voice response or IVR software hads to be installed in a separate computer and you needed a telephony card, which is special hardware that lets you integrate hardware components to a computer, to get it to work.
And to top it all off, it also required a specialist to configure and set it up because it was a complicated piece of technology, usually with its own proprietary programming language.
Of course, that’s all in the past. The only ones who think these are still cool are call center software providers stuck in the past.
Modern cloud contact center solutions like RingCentral have IVR or interactive voice response automatically integrated into their system, also described as voice portals. All components you need to make the technology work— like telephony, databases, and servers—are handled by the provider in the cloud.
This means there’s no more need for separate software, in-house infrastructure, or specialists whose only job is to maintain and manage the IVR. That should significantly reduce costs compared to traditional IVRs.
Since it’s integrated, it also works wonderfully with other essential features like automatic call distribution (ACD).
Additional Information:
View Complete details
Minimum Order Quantity: 1 Piece
Type Of Process | Inbound |
Service Location | IVR Service Provider in India |
Type Of Calls | Domestic |
Communication Language | English, Hindi , Punjabi , Marathi |
Shift Timings | 24X7 |
Location/City | Pan India |
Service Duration | IVR Number Provider |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Setting up an IVR used to be a complicated process. But now that it's part of a cloud-based call center solution, setting up an IVR isn’t as tricky anymore.
RingCentral, in particular, makes it easy even for people with no programming background.
You can customize the IVR platform through an easy-to-understand drag-and-drop interface you can access from your web browser.
This lets you and your team design and customize the IVR menu and call flow in the way you think best serves your customers without relying on a specialist. This, in turn, reduces operational costs.
INTERACTIVE VOICE RESPONSE ADVANTAGESWhat are the benefits of IVR?Adopting a modern IVR feature into your contact center can bring your business different benefits and advantages.
Here are some of the most common ones:
Leads to better customer serviceNobody likes wasting their time. But that’s exactly what can happen when someone calls a call center. There’s the long waiting time to get a live agent, the extended hold times because the agent isn’t fully equipped to address an issue, and the constant transference to different departments.
Worst would be times when their concern was not resolved after all that.
When designed right, every step in the IVR has a purpose. Either the IVR is able to provide callers with the information they’re looking for or it can determine their needs so that they can be transferred to the right agent the first time.
This increases first contact resolution (FCR) and removes the need for customers to call again.
As a result, customers will feel that choosing your company is not a waste of time and money.
The best systems are extremely customizable, which gives you a lot of opportunities to personalize your IVR interactions with your callers. This includes personalized company greetings that you can continuously change.
When you integrate it with your customer relationship management system, you can also match personal information with the caller’s phone number or account number and the IVR can address them by their name.
There's also the option of programming the IVR menu in several languages so that callers can choose the one they're most comfortable with.
The possibilities are virtually endless.
Helps you project a more professional imageIn the past, IVR systems were expensive. That’s not even taking into consideration the necessary hardware and infrastructure needed to support it. That’s why a lot of people still associate IVRs with enterprise-level solutions that only big corporations can implement.
With the cloud, that isn’t true anymore.
IVR is now a feature included in most cloud contact center solutions, which are also more affordable than their on-premise counterparts
As a result, you can employ an enterprise-level IVR system that can help you project a more professional image without breaking the bank—whether you have a small or mid-sized business.
Improves agent performance and moraleIVR is not made to replace agents. It’s developed to make your call center agent’s life much, much easier.
With an automated IVR solving a lot of the simpler queries, it would decrease the number of calls agents are handling.
Without a proper IVR, call centers can be overwhelmed by a high volume of inbound calls, resulting in agents receiving calls that they're not equipped to handle. This leads to agents getting frustrated because they don’t know what to do to resolve customer’s concerns. Frustration leads to stress and unhappiness. Next thing you know, you have apathetic and unproductive employees who are on the brink of resigning.
Additional Information:
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Minimum Order Quantity: 1 Month
Service Location | Hosted IVR Service Provider In India |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Communication Language | Multi Language Level IVR |
Shift Timings | 24X7 |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
One of the fastest ways to improve customer satisfaction is to deliver what the customer needs as quickly as possible. And what can be faster than when the customer is able to find the answer they need by themselves?
By implementing self-service options for simple processes and transactions, customers no longer have to endure long wait times and hold times, or even deal with agents.
This also has the benefit of removing these simple processes from the agents’ plates. This means they get to take on more complex cases that the IVR cannot handle
Efficient skills-based call routingIVRs also helps agents provide better customer experience.
How? By only sending them calls that they're equipped to handle.
This intelligent routing feature of the cloud contact center allows companies to designate skills to their call center agents.
Through a series of IVR menu options, the caller’s concerns and the skills needed to resolve it can be determined.From that information, the call will be routed to the agent best equipped to handle the concern.
As a result, it reduces the chance of having a caller being matched to an agent who would not be able to answer their questions, which can lead to negative customer experience.
Speech recognition and natural language processingAdvanced IVR is no longer just limited to a touch-tone keypad selection response from the telephone keypad. You can enable speech recognition technology that uses natural language processing. It works like a conversational AI (artificial intelligence) that picks up keywords and terms from the caller’s voice to determine why they’re calling.
This is especially helpful for customers who are visually impaired and may have difficulty navigating the IVR menu via telephone touchpad.
Business hoursAnother way you can set customer expectations is by customizing how the IVR handles calls during business hours and after business hours.
If you don’t have enough people to support customer queries after business hours, you can present a different set of phone menus. This will ideally be a limited version of your work hours menu. iIt may not even include an option to talk to an agent — just an automated greeting informing them to leave a voicemail or to call again during business hours.
This way, your customers will not expect the same amount of attention as they would if they called within business hours.
Some phone service providers like RingCentral allow you to integrate the IVR with different apps that your company is using. This opens a lot of possibilities. For example:
Additional Information:
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Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | Pune, Delhi , New Delhi , Gurugram, Gurgaon, Noida, Greater Noida |
Type Of Calls | Domestic |
Communication Language | English, Hindi |
Shift Timings | All Time |
Location/City | Pan India |
Service Duration | Monthly IVR Service Provider |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Interactive Voice Response (IVR) is a technology allowing humans to interact with phone systems through DTMF tones input via keypad, or by speech recognition.
Interactive Voice Response is not necessarily related to VoIP technology.
An example of IVR is when you call a company or business, and then you hear “press 1 for technical assistance, press 2 for sales support, press 0 to speak to the operator”.
After you make your choice, your call is routed to an extension/call queue, or, for example, a voice message is reproduced to you. Otherwise you enter an IVR submenu which offers more options that you can select.
Thanks to Interactive Voice Response service in some cases it is possible to completely avoid human intervention, for example, you can call your GSM operator and you can add funds to your account or you can call your bank to receive an up-to-date account information – all this without speaking to the operator, simply by following the voice commands. IVR technology is often used to make automated telephone surveys when the called user is asked to answer questions by pressing digits.
In this way, by minimizing or even avoiding the human interference, IVR allows the companies to handle higher volumes of phone calls, reduce costs and improve the customer satisfaction.
IVR vs. Automated attendantAutomated attendant (Auto-attendant, AA, or virtual receptionist) functions as DISA (Direct Inward System Access).
As to IVR, it is a more intelligent and sophisticated version of an auto attendant, which offers an advanced level of interaction with the telephone system.
At each step (node), you can set up the IVR application to route the call to a specified destination (extension, call queue, whatever) or to send the call to another IVR submenu.
As a rule, callers are invited to select different options by pressing the digits.
IVR application is usually set up via a Graphical User Interface, which allows a user with little to no technical knowledge to create and to deploy complicated IVR trees in minutes.
caller is invited to select the language (level 1), to select the department (level 2), otherwise he/she can press the back code to go back to previous menu. After selecting the option of the second level, user is connected either to an extension (English speaking Sales or Tech support operator) or to the call queue (German speaking Sales or Tech support call group).
Wildix IVROn this page you can find an example of setting up a simple tree illustrated on the scheme above.
IVR and all the related components (including recording of call messages and management of call queues) can be set up via WMS.
What is Hosted IVR & How Does It Work?
Additional Information:
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Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | Gurgaon, Delhi NCR Region , PAN India |
Type Of Calls | Domestic |
Shift Timings | 24X7 |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
When callers contact the designated phone number of the business, they are given a menu that provides them with preselected choices of where they can find the information they need. For example, they may be directed to one option that will give them store hours and address while another selection will take them to the returns department.
These options are typically designed around the most common questions and concerns that the business receives. Some options may provide auto attendant responses, with customers never needing to interact directly with an employee. Others, however, will transfer the caller to the right agent who can answer their question.
Many IVR systems will also use voice recognition to understand the requests and questions that the caller uses, allowing the customers to interact with the computer in a more human-like manner. Other, more simple systems, will instead direct customers to input their answers to the prompted questions through punching numbers of the phone keypad.
Once the IVR system receives the request from the caller, they will reroute the users according to the information and calling trees that have been loaded into their system. Since the computerized system walks callers through these processes automatically, it helps to cut down on human error and ensure that all callers can easily access the information that they seek.
When it comes to answering the callers, businesses have the choice to use either text to speech options or prerecorded messages to communicate with their callers. Text to speech offer certain advantages, such as a better ability to respond to different unusual situations. Prerecorded messages, however, do not have running costs to manage. Each brand needs to evaluate with their service provider which option will work best for them.
With a computer-telephony integration system, the company will hook their phone system up to a computer through a telephony board and software, relying on databases of information that customers can access, such balances for particular accounts or scheduled movie times. Businesses can purchase all of the software and hardware needed to run the IVR in-house or they can use a hosting service that provides the necessary technical support and will help the business set up and use the IVR system. If problems arise, they will also provide help in finding the solution.
What are the Pros and Cons of this System?
IVR software offers a full range of benefits for businesses and their customers. Here are some of the advantages:
Pros:
Brands can pre-record messages to play for callers when they first connect with the organization. This makes it easier to create a strong first impression, regardless of the time of day when the person calls.
Reduce Communication Errors
With a computerized system that automatically directs callers to the department or person that they need to address their concerns, errors are reduced. Optimized IVR call flow ensures that frustration is minimized.
Companies won’t worry about human error in manual call transfers. This helps to reduce the frustration experienced by the customers and creates a more positive impression.
Efficient Call Transfers
With the automation of transferring calls to the right agent or department, directing callers to the proper line also happens seamlessly and more quickly than it does when completed by human operators. Call priority queuing also allows you to get important callers to cut ahead. This reduces the wait time for customers and again enhances their experience and impression of the company.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Piece
Software Category | Customized IVR Service Provider |
Usage/Application | CloudBased |
Material | Plastic |
Model Name/Number | 201455 |
Service Location | India , PAN India |
Color | All |
Communication Language | ANY |
Software Type | Cloud Based |
Mounting | Possible |
Power | Unlimited |
Product Type | Digital |
Some examples of processes that IVRs can do now include:
In the past, IVR technology was a real pain to set up. The requirements are not only expensive, but making them work together used to be pretty complicated. In fact, traditional IVRs needed the following before they could work:
The interactive voice response or IVR software hads to be installed in a separate computer and you needed a telephony card, which is special hardware that lets you integrate hardware components to a computer, to get it to work.
And to top it all off, it also required a specialist to configure and set it up because it was a complicated piece of technology, usually with its own proprietary programming language.
Of course, that’s all in the past. The only ones who think these are still cool are call center software providers stuck in the past.
Modern cloud contact center solutions like RingCentral have IVR or interactive voice response automatically integrated into their system, also described as voice portals. All components you need to make the technology work— like telephony, databases, and servers—are handled by the provider in the cloud.
This means there’s no more need for separate software, in-house infrastructure, or specialists whose only job is to maintain and manage the IVR. That should significantly reduce costs compared to traditional IVRs.
Since it’s integrated, it also works wonderfully with other essential features like automatic call distribution (ACD).
Here’s how a simple IVR works with the other features of your call center:
The transitions between each feature are seamless.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Communication Language | English, HIndi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Setting up an IVR used to be a complicated process. But now that it's part of a cloud-based call center solution, setting up an IVR isn’t as tricky anymore.
RingCentral, in particular, makes it easy even for people with no programming background.
You can customize the IVR platform through an easy-to-understand drag-and-drop interface you can access from your web browser.
This lets you and your team design and customize the IVR menu and call flow in the way you think best serves your customers without relying on a specialist. This, in turn, reduces operational costs.
INTERACTIVE VOICE RESPONSE ADVANTAGESWhat are the benefits of IVR?Adopting a modern IVR feature into your contact center can bring your business different benefits and advantages.
Here are some of the most common ones:
Leads to better customer serviceNobody likes wasting their time. But that’s exactly what can happen when someone calls a call center. There’s the long waiting time to get a live agent, the extended hold times because the agent isn’t fully equipped to address an issue, and the constant transference to different departments.
Worst would be times when their concern was not resolved after all that.
When designed right, every step in the IVR has a purpose. Either the IVR is able to provide callers with the information they’re looking for or it can determine their needs so that they can be transferred to the right agent the first time.
This increases first contact resolution (FCR) and removes the need for customers to call again.
As a result, customers will feel that choosing your company is not a waste of time and money.
The best systems are extremely customizable, which gives you a lot of opportunities to personalize your IVR interactions with your callers. This includes personalized company greetings that you can continuously change.
When you integrate it with your customer relationship management system, you can also match personal information with the caller’s phone number or account number and the IVR can address them by their name.
There's also the option of programming the IVR menu in several languages so that callers can choose the one they're most comfortable with.
The possibilities are virtually endless.
Helps you project a more professional imageIn the past, IVR systems were expensive. That’s not even taking into consideration the necessary hardware and infrastructure needed to support it. That’s why a lot of people still associate IVRs with enterprise-level solutions that only big corporations can implement.
With the cloud, that isn’t true anymore.
IVR is now a feature included in most cloud contact center solutions, which are also more affordable than their on-premise counterparts
As a result, you can employ an enterprise-level IVR system that can help you project a more professional image without breaking the bank—whether you have a small or mid-sized business.
Improves agent performance and moraleIVR is not made to replace agents. It’s developed to make your call center agent’s life much, much easier.
With an automated IVR solving a lot of the simpler queries, it would decrease the number of calls agents are handling.
Without a proper IVR, call centers can be overwhelmed by a high volume of inbound calls, resulting in agents receiving calls that they're not equipped to handle. This leads to agents getting frustrated because they don’t know what to do to resolve customer’s concerns. Frustration leads to stress and unhappiness. Next thing you know, you have apathetic and unproductive employees who are on the brink of resigning.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | PAN INDIA |
Type Of Calls | Domestic |
Communication Language | English, HIndi, Kannad |
Shift Timings | 24X7 |
Location/City | Pan India |
Service Duration | 12 Month IVR Service Provider |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Customer experience is all about the overall quality of your customer’s exposure to your company.
It’s important that you keep the customer’s experience positive to sustain your business. Happy customers tend to turn into loyal customers. Beyond that, customers with a positive experience with your company can become ambassadors for your brand, which in turn can lead to more customers.
Now, what is IVRs role in all that?
Well, if you think about it, your IVR could be their very first direct interaction with your company. It can therefore set the tone of your relationship with them whenever they have queries and concerns that need to be resolved.
A good and well-structured IVR system can start your customer off on a positive note.
To give you some examples, here are some ways you can use RingCentral’s IVR feature to increase positive customer experience.
One of the fastest ways to improve customer satisfaction is to deliver what the customer needs as quickly as possible. And what can be faster than when the customer is able to find the answer they need by themselves?
By implementing self-service options for simple processes and transactions, customers no longer have to endure long wait times and hold times, or even deal with agents.
This also has the benefit of removing these simple processes from the agents’ plates. This means they get to take on more complex cases that the IVR cannot handle.
IVRs also helps agents provide better customer experience.
How? By only sending them calls that they're equipped to handle.
This intelligent routing feature of the cloud contact center allows companies to designate skills to their call center agents.
Through a series of IVR menu options, the caller’s concerns and the skills needed to resolve it can be determined.From that information, the call will be routed to the agent best equipped to handle the concern.
As a result, it reduces the chance of having a caller being matched to an agent who would not be able to answer their questions, which can lead to negative customer experience.
Advanced IVR is no longer just limited to a touch-tone keypad selection response from the telephone keypad. You can enable speech recognition technology that uses natural language processing. It works like a conversational AI (artificial intelligence) that picks up keywords and terms from the caller’s voice to determine why they’re calling.
This is especially helpful for customers who are visually impaired and may have difficulty navigating the IVR menu via telephone touchpad.
Business hours
Another way you can set customer expectations is by customizing how the IVR handles calls during business hours and after business hours.
If you don’t have enough people to support customer queries after business hours, you can present a different set of phone menus. This will ideally be a limited version of your work hours menu. iIt may not even include an option to talk to an agent — just an automated greeting informing them to leave a voicemail or to call again during business hours.
This way, your customers will not expect the same amount of attention as they would if they called within business hours.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Type Of Calls | Domestic |
Communication Language | English, HIndi |
Shift Timings | AnyTime |
Location/City | Pan India |
Service Duration | 12 Month IVR Service Provider |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Communication Language | English, Hindi , Punjabi , Marathi |
Shift Timings | 24X7 |
Location/City | Pan India |
Service Duration | 12 Month Outbound IVR Service Provider |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
An outbound IVR is a contact center solution used to proactively distribute communications to customers. This technology allows an organization to automatically engage customers through multiple channels, such as automated voice calls, SMS messages, email or social media posts using personalized notifications.
Outbound call centers using an outbound IVR system are different than predictive dialers or robocalls. Telemarketing companies use predictive dialers to get in touch with as many end users as possible. Robocalls are used to deliver a single message to a large number of end users. For instance, campaigns use robocalls during elections to place a massive number of calls to voters and play the identical message to all recipients.
How CloudShope can helpEffective outbound IVR systems should enable the delivery of personalized customer experiences while effectively managing customer expectations. CloudShope outbound IVR delivers personalized customer interactions by integrating with CRM systems.
Leveraging the CloudShope Cloud CX™ platform, you can design outbound call center campaigns to drive high-value inbound calls into the call center. At the same time, you can create other outbound campaigns to deflect avoidable inbound calls by proactively providing information, managing customer expectations and eliminating a customer’s need to contact the organization.
An outbound IVR system should enhance your customer experiences by:
Call centres use outbound IVR technology as a way to proactively send communications to customers through multiple channels. Outbound IVR technology can be personalised, and sent through a variety of channels. Personalised notifications can be sent as:
Outbound IVR systems used in call centres are different from predictive diallers and robo-calls. That’s because good outbound IVR systems use CRM integration to deliver personalised customer experiences. In comparison, robo-calls deliver the same message to a large number of recipients (for example during an election campaign). Predictive diallers are used by telemarketing companies to contact as many end users as possible.
What makes an outbound IVR system effective?For an outbound IVR system to be effective, it needs to deliver personalised communications to customers through their preferred channel. Cloudshope outbound IVR makes personalisation possible by integrating with your CRM system. We can also seamlessly integrate with your inbound IVR by using the Cloudshope Customer Experience Platform to deliver a positive customer experience.
How to enhance your customer experiences using an outbound IVR system?To create great customer experiences when using proactive outbound communication systems ensure the outbound IVR integrates with your CRM system. This will make contextual customer data available to personalise communications. If you proactively connect with your customers using their preferred channel, it’s possible to increase revenue across their lifecycle.
For more tips on proactive outbound communications, download our guide ‘The Outbound Engagement Playbook’.
Additional Information:
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Minimum Order Quantity: 1 Month
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Shift Timings | 24X7 |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | IVR Service Provider IVR Number Provider IVR Solution Provider |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Our 24*7 awake support team empowers you on driving the best out of MyOperator. Your dedicated Account manager will be there for you whenever you face even a tad of difficulty or tiny doubts about our IVR software. You can connect with our team on call, email, or chat anytime you have any queries related to your outbound IVR software
Interactive voice response is a technology that allows callers to interact with an automated self-service system that will help them get to the right department in the business. IVR started as a simple system that would ask callers a series of questions and direct the customer to press a specific button for each response.
Today’s IVR software uses voice recognition and artificial intelligence to determine why your customers are calling. When prompted to answer a question, customers will be able to speak the response, and the system will direct the call to the right agent or agent grouping. Buttons are still an option if the voice recognition system does not understand what the customer is saying, but overall, IVR directs inbound and outbound calls without having to utilize a live operator during the process.
IVR has advanced dramatically since its inception. Originally, customers would use dual-tone multi-frequency (DTMF) dial pads to answer questions and input information to route calls correctly. Today, there are inbound call services and IVR containment efforts to help customers who dial your phone number for a specific need, but there are also outbound systems that call customers to give them information or help them through processes.
Modern IVR features improve customer satisfaction while allowing your team to perform several essential tasks.
Inbound vs Outbound IVR
Inbound IVR phone systems route phone calls through your system and attempt to anticipate customer expectations.
On the other hand, outbound IVR technology works by alerting existing clients about an appointment or gives them a critical emergency notification. For marketing companies, an outbound campaign using IVR allows them to automate calls to reach out to the customers using an autodialer which can route responders to live on-premise agents.
Machine Learning
Machine learning and conversational AI ensures that a customer will not need to repeat things that they have already explained after a dropped call or being transferred to another representative. This technology may start on a website where information is collected before an agent contacts the customer, or it could be information that the IVR collects specifically so that the agent has a means of reconnection with the customer.
Sentiment and Intention Prediction
Sentiment prediction uses the recent activity of the customer to determine the possible reasons for the call. Machine learning also may review customer data in CRM databases. The system may ask if the call is in regards to a recent purchase, their current bill, or outages in the area. If it is not one of these things, the main menu options will be provided, but the IVR will be able to narrow it down to the most likely reason for the call.
Customer Adaptation
Every customer has a different level of experience when it comes to IVR calling, so they may need to be guided through the steps more thoroughly, or they may prefer a faster pace that skips some of the non-essential steps. A good IVR should be able to detect the customer’s level of experience based upon their status with the company’s loyalty program and the pace that they are taking while navigating through the interaction.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Shift Timings | 24X7 |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | Hosted IVR Service Provider in India |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | PAN INDIA |
Type Of Calls | Domestic |
Shift Timings | AnyTime |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | 12 Month IVR Service Provider |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Use IVR to make it easy for your customers to connect with sales-support on phone with voice and keypad inputs.
Interactive voice response or IVR allows your customers to interact with your business anytime, right on their phone. If you have called the helpline of a bank or any business, you probably might have interacted with an IVR system.
Greet customers with a personalized message in the IVR menu.
Let customers interact with your business through IVR options.
Keep your business support open even when your support executives are away.
Automate a part of the call handling process and boost employees’ productivity
With a cloud-based IVR system, your business can handle an unlimited number of calls from customers and prospects giving you enough room to scale your business.
Why does your business need an IVR solution?
IVR or Interactive Voice Response system lets you manage your business calls efficiently by automatically responding to user queries and routing calls to concerned agents without any human intervention. It acts as a virtual receptionist for your business giving your brand a more professional look!
Customer experience and branding play an important role in making a successful business. With the IVR system, you can get both; customer experience as well as branding. Under the IVR menu, you can set up personalized customer greetings. When your customer will call you, they will hear something like “Welcome to [Your Business Name]. Let us know how we can help you.” IVR makes your business support system work like a breeze providing your customers with the luxury to connect with you in seconds. IVR means timely customer support which is one of the most important factors of better customer experience as well as your brand image in the minds of customers.
With the help of the smart IVR menu, a big chunk of customer queries can be handled with automation. Thanks to input handling capabilities of IVR, primary information required to provide support like customer name, customer ID, phone number, etc. can be taken care of without the need of agents. By the time the call is routed to the real support agent, all this information is already available on their screen. IVR systems make sure that 100% time of your support agents is spent in solving real customer problems rather than performing redundant tasks like collecting name, phone number, and email address of the customers.
IVR enables small support teams to handle large numbers of customer calls by independently dealing with incoming queries and smartly routing calls to the right person in the right department. For example, if a customer wants to check only the balance in the account, that task can be automated with IVR without bothering the support agents. If a customer needs help with a product, her call can be transferred to the agent in the support department.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Shift Timings | AnyTime |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | Monthly IVR Service Provider |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
IVR can also work as a good sales channel too. With the help of a custom IVR menu, you can use the IVR system as a lead generation channel with live support. On your IVR number, you can ask callers a series of questions and qualified callers can be connected with the sales agents. With IVR calls, you can partly automate the process of interacting with new prospects and convert your first-time callers into customers. The delicate balance between technology and the human touch that IVR provides makes it a unique channel for customer interaction lead conversion.
IVR is a proven marketing tool that you can use in every aspect of the customer journey. From welcoming customers and collecting their information to providing support and maintaining relationships, IVR can help with that all. Using an IVR number in your marketing campaigns and brand advertisements, you can spark conversations from new customers, delight them with your services and turn into loyal fans. IVR can also be used to collect feedback from your customers with few taps which can make them feel valued while providing invaluable insights to improve your business.
At CloudShope, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 2500+ companies bestow upon us for their business calls management. As Cloudshope customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your IVR number, you can always call us toll-free at 1800-313-8282 and our customer support team will be with you with a solution.
The IVR number provided by Cloudshope comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. Cloudshope IVR number is based on the cloud. You neither have to set up any hardware nor spend money on capital expenditure. Cloudshope provides an online set up of IVR numbers. Once you sign up, our team will set up your business IVR number in less than one business day.
Interactive voice response (IVR) is a mobile technology that allows people to interact on a phone call using their voice or keypad inputs. IVR calls are usually handled by a computer-operated phone system.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Communication Language | English, Hindi , Punjabi , Marathi |
Shift Timings | 24X7 |
Location/City | Pan India |
Service Duration | 12 Month IVR Service Provider |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
As a small business owner, the chances are high that you’ve already implemented some form of cloud communication at your company.
As of this writing, 94% of businesses use cloud technology for applications like phone systems, contact center software, file sharing and storage, and CRM solutions.
Cloud-based systems provide numerous advantages over premise-based communication solutions, including cost savings, reduced maintenance, and high security standards.
If you’re thinking of moving business communications to the cloud, one of the first steps to consider is a cloud IVR system.
But what is cloud IVR, what advantages does it offer small businesses, and which provider is the right fit for you? We’ll discuss all that and more in this post.
Cloud-hosted IVR (Interactive Voice Response) is a SaaS solution that allows customers to make payments, connect to relevant agents, and more by interacting with automated voice prompts.
Pre-recorded call menus read out messages like “Press 3 to connect to the billing department,” or “Briefly state the reason for your call.”Customers can opt to respond by speech or by entering numbers into their phone keypad.
Using DTMF (Dual-tone multi-frequency) tones, voice recognition, and Natural Language Processing, the IVR system interprets what the caller needs assistance with and routes their calls to agents or additional IVR menus and voice prompts accordingly.
In other words?
Cloud IVR functions just like a regular IVR system, except that it operates within the cloud.
This means companies do not have to create, own, and manage an in-house IT infrastructure, on-premise IVR applications, and data centers.
Instead, the service provider owns the server that hosts the IVR platform. Companies rent space on that server by purchasing the provider’s cloud-based IVR tools, which are accessed and operated over the Internet.
Cloud-based IVR operates via a consumption-based pricing model, which means that companies will pay only for the number of resources they use on the server at large (usually via a monthly subscription with available add-ons or paid upgrades.)
The cloud eliminates the need to purchase on-premise PBX (Private Branch Exchange) that provides Automatic Call Distribution and IVR features.
Instead, cloud IVR uses SIP (Session Initiation Protocol) to provide IVR capabilities, transferring legacy IVR data and functionalities to the cloud.
Cloud-based IVR is scalable, monitored 24/7, and provides advanced IVR features without requiring companies to hire their own developers and maintain/manage their IVR systems in-house.
Though companies of all sizes benefit from IVR solutions, they’re especially beneficial for small businesses or startups that don’t have the resources for a fully-staffed contact center but still want to increase customer engagement.
They offer advanced features that allow for a high level of customer self-service, prevent you from having to hire more agents to deal with increased call volumes, optimize the agents you do have on staff, and keep operating costs down.
Advanced IVR FeaturesWhile on-premise IVR systems offer basic features, having access to advanced features often means expensive upgrades, constant API additions, and the need for an in-house development team.
Cloud IVR solutions, on the other hand, include robust features as a part of their packages and allow you to add-on even more features for an affordable price point — with just a few simple clicks.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Service Location | PAN INDIA |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Communication Language | English, Hindi , Punjabi , Marathi |
Shift Timings | 24X7 |
Location/City | Mumbai, Bangalore,Noida,Mumbai,Gurgaon |
Service Duration | Monthly IVR Service Provider |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Interactive Voice Response also improves the customer experience by:
Increased Agent Productivity
Cloud-based IVR optimizes call center agents in several ways.
First, IVR used in virtual telephony increases first call resolution rates (FCR) by up to 30%.
If customer service inquiries are resolved during the first interaction, the need for time-consuming (not to mention expensive) follow-up calls is eliminated. By providing not only essential information to callers, but also giving them the tools to solve their problems quickly, IVR has a positive impact on FCR rates. This means agents can spend more time selling and resolving more complex customer issues than on follow-up calls that all deal with similar issues.
Additionally, the advanced call routing and agent segmentation capabilities of IVR mean that agents will only be connected to customers that they have the required training and product/service knowledge to help. Agents won’t lose time talking to customers that they, realistically, won’t even be able to help.
Instead, customers can schedule a callback time if the desired agent is unavailable, or follow voice prompts to ensure they connect with a knowledgeable and available agent.
Finally, IVR helps to evenly distribute the workload among agents, optimizing your agents through ring groups that can be accessed based on the customer’s call menu responses.
Ring groups are a group of agents that all have the same training/work in the same department. Admins can have all agents in a ring group rung simultaneously, opt for round-robin call distribution, or use most-idle call routing.
This prevents one agent from doing an enormous amount of call handling and customer support while the rest of your available agents do next-to-nothing.
Which Businesses Should Use Cloud IVR?
Though businesses in any sector would do well to take advantage of the above IVR benefits, cloud-based options have particular use cases that may make them an especially good fit for your company.
Common use cases include:
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Service Location | PAN INDIA |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Communication Language | English, Hindi , Punjabi , Marathi |
Shift Timings | AnyTime |
Location/City | Pan India |
Service Duration | 12 Month Outbound IVR Service Provider |
Manpower Required | No |
Start Date / Month | Immediate IVR Service Provider |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Your customers expect service round-the-clock. With Multilevel Hosted Interactive Voice Response (IVR), you can do a lot more than meet your customer’s need. What this means is every time a customer or potential customer calls you, no matter the time, the call is answered. Now your customer can connect to the right department, or automated call flow, or speak to the right agent, or service executive, and have their queries answered and their job done, in an instant. That’s satisfaction.
UNLOCK NEW BUSINESS POTENTIAL WITh HOSTED IVR SERVICES.With Multilevel Hosted IVR, you can create and automate multiple levels in your IVR, ensuring each call-flow is unique. What’s more, the simplicity and speed of implementation coupled with the cost-efficiencies make Hosted IVR a no-brainer.
Interactive Voice Response (IVR) is a technology that lets businesses automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & Text to Speech technology. It works on DTMF input entered by the customer. With IVR, interact with callers & route calls to agents when required
IVR (Interactive Voice Response) is a cost-effective solution that allows businesses to automate customer interactions in inbound calls using pre-set multi-level menus. Quick-resolution of queries and reduced queue time elevates customer experience with minimum human intervention.
Implementation of IVR is extremely cost-effective as agents need not be connected immediately, optimizing their talk-time on other operational calls. The pre-recorded multi-level menu helps in resolving customer queries instantly, reducing customer wait time significantly.
There are two types of IVR - Single-level IVR where the call is answered with a pre-recorded greeting or message. Multi-level IVR offers a hierarchical structure, thus expanding the capability of resolving customers’ queries instantly.
Clients and customers engage with IVRs regularly to resolve queries and to receive news about product launches. The best IVR solution automatically understands the intent behind each call and drives valuable insights in real-time based on caller behavior. The call is automatically connected to the ideal agent, who can quickly resolve the query based on prior intent.
Hosted IVR solutions are automated call management solutions that initiate communication with customers with a personalized greeting. The automated bot asks relevant questions from callers, giving them the ideal agent to connect to instantly. Hosted IVRs are cloud-based solutions that do not require expensive infrastructure investments or on-premises hardware. Data is completely secured on the cloud and can be accessed by team members within the organization.
While IVR stands for Interactive Voice Response, OBD is a common name used for outbound calling. IVR helps customers connect to the right agent through an interactive dial-pad input system. Outbound is a marketing-based communication channel that engages with customers on their contact numbers for offers, promotions, opt-in, etc. Businesses wanting to learn more about outbound.
Additional Information:
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Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | IVR Service Provider |
Type Of Calls | Domestic |
Shift Timings | IVR Service Provider |
Communication Language | IVR Service Provider |
Location/City | Pan India |
Service Duration | IVR Service Provider |
Manpower Required | IVR Service Provider |
Start Date / Month | IVR Service Provider |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Provider |
Support Various Dialling | IVR Service Provider |
Interactive Voice Response (IVR) is an automated telephony system that handles any call volume of your customers. At the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR service improves productivity and experience as it enables you to map departments and agents using the extension and so allow you interact with your customers and routes calls to the appropriate agent or department.
Let our IVR system do more - gather information, get detailed reports of your business calls, speak to your customers, offer self-service or connect them to the right agent, both inbound and outbound campaigns.
Cloud IVR solutions laced with powerful features.
Get a single business number and track, record, and maintain all calls. With voicemail, abandoned call reports and call back alerts, you never either miss a call or keep your customers waiting for too long.
Manage wait times efficiently by giving caller’s a choice from multi-tiered menus to connect to the appropriate agent or queues.
Our Toll-Free IVR creates an easy and free of cost channel for customers to access you. Track and record your incoming and outgoing calls with our cloud based telephony system without making the customer shell-out any money while trying to reach you. Avail our Virtual Number Service today!
Using our APIs you can integrate CRM easily to save customer data with complete recording details, including caller specifications, call duration, time, and caller location at one place. Pull in customer data from any popular CRMs or a custom-built solution and access it in a few clicks. Save agents time by not making them toggle between multiple screens
Available 24/7, IVR system offers quick and seamless support to your customers. Record all messages of customers on voicemail during non-working hours and never slip a potential business lead.
Call Recording
Record all customer calls on your virtual number and use these call recordings for internal training or get an insight into your customer preferences.
Call Routing Anywhere
With our Cloud IVR service, route your customer calls to multiple agents at a single point of time. It efficiently handles a large traffic of calls, not missing any potential business opportunity.
Customized Greetings
Offer localized experiences with customized greetings for different departments, and brands. Record new messages or upload existing voicemail greetings.
IVR or Integrated voice response is an automated telephony software technology that enables the interaction of human callers with computerised features using DTMF tones input or voice. The technology is mainly used in call centres.
‘Having a rich customer-base’ is every business’s wish and that definitely leads to high call volume. Traditionally, the handling of large call volumes was a little cumbersome, but with IVR the whole process becomes easy. An IVR system is an effective way to route calls by settling down the basic interaction and forwarding it to the right agent, if required. It helps to save both the agent’s as well as the customer’s time.
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Type Of Calls | Domestic |
Shift Timings | IVR Service Provider |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | IVR Service Provider |
Manpower Required | IVR Service Provider |
Start Date / Month | IVR Service Provider |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Provider |
Support Various Dialling | IVR Service Provider |
Database Systems Corp. (DSC) is a leading IVR supplier including IVR systems, software and outsourcing services.
In computer telephony, interactive voice response (IVR) is a computer phone system and software that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system. Generally an IVR system plays a pre-recorded voice prompt to which the individual presses a number on a telephone keypad to select the option, or speaks simple answers such as "yes", "no", or numbers in response to the voice prompts.
DSC provides complete turnkey IVR development services and interactive voice response program development. From simple to complex calling applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your phone program in place with a minimal amount of time.
Contact DSC to learn more about Database Systems Corp., as an IVR provider and CTI phone system supplier.
DSC is an IVR software supplier of our award winning API library of IVR (Interactive Voice Response) routines.
DSC IVR applications operate in a client/server fashion. The IVR script can run on the IVR phone system or on a different server that is processing other applications.
Thus your IVR application program now has complete access to all of the programs and data that your existing applications use. These IVR programs can actually perform call center functions such as dealer lookup, account information access and update, etc. and simply transfer the result information to the our phone system to be relayed to the caller.
DSC is likewise a leading IVR systems vendor and provides an award winning phone system which feature interactive voice response solutions for processing inbound phone calls. This IVR system (IVRS) incorporates a Windows Intel processor with telephony boards and software from Dialogic. When combined with our extensive IVR software, these phone systems can perform both inbound call distribution as well as outbound calling campaigns - concurrently.
The WIZARD IVR phone system is our entry level call center phone system that supports analog phone lines. If your calling center requires more lines, our PACER IVR system can be used in environments where digital phone line support is necessary.
Database Systems Corp. (DSC) is a leading provider of interactive voice response (IVR) services and call answering systems. These IVR services include the development of custom IVR applications by our experienced programming staff. These applications can reside on your own phone answering system. In addition, we can provide your organization with IVR outsourcing services at our secure data center.
With IVR software developed by our company, we are ideally positioned to provide comprehensive and affordable IVR call answering services to any size organization. Our inhouse ivr service processes incoming calls using our award winning interactive voice response (IVR) software that answers calls without an operator.
DSC employs an experienced IVR programming and development staff that can deliver comprehensive IVR solutions quickly. As a service group, you can provide information to your clients at the touch of a phone keypad, 24 hours a day. From external database access to web integration including XML messaging, we can develop your informational phone applications in a short period of time.
Additional Information:
View Complete details
Minimum Order Quantity: 1 month
Type Of Process | Inbound |
Service Location | IVR Service Provider |
Type Of Calls | Domestic |
Communication Language | IVR Service Provider |
Shift Timings | IVR Service Provider |
Location/City | Pan India |
Service Duration | IVR Service Provider |
Manpower Required | IVR Service Provider |
Start Date / Month | IVR Service Provider |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Provider |
Support Various Dialling | IVR Service Provider |
Additional Information:
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Minimum Order Quantity: 1 Month
Service Location | IVR Service Provider |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Communication Language | IVR Service Provider |
Shift Timings | IVR Service Provider |
Location/City | Pan India |
Service Duration | IVR Service Provider |
Manpower Required | IVR Service Provider |
Start Date / Month | IVR Service Provider |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Provider |
Support Various Dialling | IVR Service Provider |
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | IVR Service Provider |
Type Of Calls | Domestic |
Communication Language | IVR Service Provider |
Shift Timings | IVR Service Provider |
Location/City | Pan India |
Service Duration | IVR Service Provider |
Manpower Required | IVR Service Provider |
Start Date / Month | IVR Service Provider |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Provider |
Support Various Dialling | IVR Service Provider |
Interactive Voice Response (IVR) is a technology allowing humans to interact with phone systems through DTMF tones input via keypad, or by speech recognition.
Interactive Voice Response is not necessarily related to VoIP technology.
Examples and benefitsAn example of IVR is when you call a company or business, and then you hear “press 1 for technical assistance, press 2 for sales support, press 0 to speak to the operator”.
After you make your choice, your call is routed to an extension/call queue, or, for example, a voice message is reproduced to you. Otherwise you enter an IVR submenu which offers more options that you can select.
Thanks to Interactive Voice Response service in some cases it is possible to completely avoid human intervention, for example, you can call your GSM operator and you can add funds to your account or you can call your bank to receive an up-to-date account information – all this without speaking to the operator, simply by following the voice commands. IVR technology is often used to make automated telephone surveys when the called user is asked to answer questions by pressing digits.
In this way, by minimizing or even avoiding the human interference, IVR allows the companies to handle higher volumes of phone calls, reduce costs and improve the customer satisfaction.
IVR vs. Automated attendantAutomated attendant (Auto-attendant, AA, or virtual receptionist) functions as DISA (Direct Inward System Access).
As to IVR, it is a more intelligent and sophisticated version of an auto attendant, which offers an advanced level of interaction with the telephone system.
At each step (node), you can set up the IVR application to route the call to a specified destination (extension, call queue, whatever) or to send the call to another IVR submenu.
As a rule, callers are invited to select different options by pressing the digits.
IVR application is usually set up via a Graphical User Interface, which allows a user with little to no technical knowledge to create and to deploy complicated IVR trees in minutes.
Additional Information:
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Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | IVR Service Provider |
Type Of Calls | Domestic |
Communication Language | IVR Service Provider |
Shift Timings | IVR Service Provider |
Location/City | Pan India |
Service Duration | IVR Service Provider |
Manpower Required | IVR Service Provider |
Start Date / Month | IVR Service Provider |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Provider |
Support Various Dialling | IVR Service Provider |
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | IVR Service Provider |
Type Of Calls | Domestic |
Communication Language | IVR Service Provider |
Shift Timings | IVR Service Provider |
Location/City | Pan India |
Service Duration | IVR Service Provider |
Manpower Required | IVR Service Provider |
Start Date / Month | IVR Service Provider |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Provider |
Support Various Dialling | IVR Service Provider |
Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn’t going to be economical.
Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.
If you are a business trying to figure out which IVR Provider to go to, this is the right post for you! We researched about some of the best IVR Providers in India and curated a list to make your choices much easier.
Additional Information:
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Minimum Order Quantity: 1 Month
Service Location | IVR Service Provider |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Shift Timings | IVR Service Provider |
Communication Language | IVR Service Provider |
Location/City | Pan India |
Service Duration | IVR Service Provider |
Manpower Required | IVR Service Provider |
Start Date / Month | IVR Service Provider |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Provider |
Support Various Dialling | IVR Service Provider |
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | IVR Service Provider |
Type Of Calls | Domestic |
Communication Language | IVR Service Provider |
Shift Timings | IVR Service Provider |
Location/City | Pan India |
Service Duration | IVR Service Provider |
Manpower Required | IVR Service Provider |
Start Date / Month | IVR Service Provider |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Provider |
Support Various Dialling | IVR Service Provider |
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Service Location | IVR Service Provider |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Communication Language | IVR Service Provider |
Shift Timings | IVR Service Provider |
Location/City | Pan India |
Service Duration | IVR Service Provider |
Manpower Required | IVR Service Provider |
Start Date / Month | IVR Service Provider |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Provider |
Support Various Dialling | IVR Service Provider |
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Communication Language | English, Hindi , Punjabi , Marathi |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Provider |
Support Various Dialling | IVR Service Provider |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
There are a lot of top IVR service providers in India. Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.
Hello Everyone!
Looking for the best IVR service providers in India? I will let you know the best and reliable service providers. These are the top service providers in India of IVR.
The service of IVR stands for “Interactive Voice Response”. This service is being provided by the best and reliable service providers in India. All five of them I have mentioned below. However, all these service providers have helped businesses to communicate with their customers and have made communication easy for the customers.
These are the top service providers of IVR that have helped businesses with this service all the time.
There is a number of IVR service providers in India, but how you will decide which one is better so here I am inlisting top 5 IVR Service providers with their features.
Additional Information:
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Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Type Of Calls | Domestic |
Shift Timings | 24X7 |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | 12 Month IVR Service Provider |
Manpower Required | No |
Start Date / Month | Immediatly |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Color | All |
Concurrent Call | 500 |
Connectivity | Instant |
Duration | 12 Month |
Embedded Solution | Instant |
Feature | Advance |
Implement top-notch IVR service for your business with CloudShope.
For businesses across the countries and industries, IVR solutions have made it possible for organizations to encourage seamless communication between all clients, stakeholders, and team members of corporate organizations. CloudShope is a true believer in the power of strong and professional communication and we have seen how IVR does that effectively.CloudShope IVR service has been one of the leading ones in the market, and that’s because of the smart and advanced technology it is built on.
We believe that an IVR service should be capable of providing flexibility to its customers and accommodating their different needs and backgrounds. Hence, we provide multiple language options in which you can set your voice greeting for your customers and ensure the most personalized welcome to them.
While there are different users mapped behind your front-end business contact number, you’d always want to assure that no caller has to wait on call for long. Hence, with CloudShope IVR service, your incoming call can ring to all your users simultaneously increasing the chances of faster resolution.
CloudShope ensures that you have a scalable and reliable mode of customer communication capable to adjust with your changing business needs. You can add or remove your users with just a few clicks. You can even set different users for weekends and working/non-working hours as per your convenience.
One of the prime features of IVR service is its ability to route calls to specified mobile numbers. Businesses can choose different call routing options as per their team working. This could be simultaneous routing, one-on-one call routing for a certain time duration to the given set of phone numbers.
Our IVR service is built on Industry-standard Data Security measures which are built on unbreakable privacy and safety barriers. Our Amazon Web Services provides several options to improve data security, such as security groups, encrypted data storage, secure and personalized access etc. We also provide superior security features such as security groups and network access control lists to assure a protected IVR service.
Our customer support team will be available round-the-clock for you to help you make the best out of CloudShope. Our dedicated support team will be there for you whenever you face even a tad of difficulty regarding our IVR service. You can connect with our team on call, email, raise a ticket or chat with us anytime whenever you have queries related to our provided IVR service.
Additional Information:
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Minimum Order Quantity: 1 Piece
Type Of Process | Inbound |
Software Category | IVR Service Solution Provider |
Type Of Calls | Domestic |
Shift Timings | IVR Service Solution Provider |
Location/City | Pan India |
Service Duration | Monthly IVR Service Provider |
Manpower Required | No |
Start Date / Month | Immediate |
Service Location | IVR Service Solution Provider |
Color | IVR Service Solution Provider |
Communication Language | Hindi, English |
Software Type | Cloud Based |
Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their call routed to specific departments or specialists.
A well designed IVR software system can help increase customer satisfaction and improve contact center operations and KPIs. Particularly during times of high call volume, an effective interactive voice response system can help avoid hold time by helping customers find answers and perform simple tasks themselves. In cases where a customer needs or requests to speak with a person, ivr technology can help route calls quickly and seamlessly to the best call center agent to address their inquiry.
At TTEC, we understand how to empower our clients' customers by making it easy for them to navigate through a smart scripted IVR system. Our ivr software saves time and makes it possible for brands to serve customers 24/7/365.
Our contact center technology solutions give customers the ability to handle routine transactions (pay bills, track shipping, make reservations, etc.) on the phone without agent-intervention. So, they can get answers faster, and you can keep costs down.
Additional Information:
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Minimum Order Quantity: 1 Month
Usage/Application | CloudBased |
Software Category | IVR Service Solution Provider |
Material | CLoudShope |
Model Name/Number | 201456 |
Service Location | India , PAN India |
Color | IVR Service Solution Provider |
Communication Language | Hindi, English |
Software Type | Cloud Based |
Mounting | Possible |
Power | Unlimited |
Product Type | Digital |
Additional Information:
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Service Location | Pan India |
Communication Language | Hindi and English |
Type Of Calls | Domestic |
Operating System | Window |
Service Type | Online |
INTERACTIVE VOICE RESPONSE ( IVR ) Voice Call And Bulk Msg ServiceInteractive Voice Response ( IVR ) is the work-horse application in the telephony world. By leveraging the power and intelligence of the computer, sophisticated automated telephone applications can easily be designed and implemented at EHS. The vertical application potentials are practically endless. An Interactive Voice Response System can be used to automate a wide range of services and data requests. By combining the input of the caller with menu driven scripts Clients, potential clients, and employees can call into your organization or to a remote IVR call center, using a touch-tone telephone and interact with the system in real time in a host of applications.
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Service Location | Pan India |
Communication Language | Hindi and English |
Software Type | Cloud Based |
Support | OBD IVR |
Service Mode | Online |
INTERACTIVE VOICE RESPONSE ( IVR ) Voice Call And Bulk Msg ServiceInteractive Voice Response ( IVR ) is the work-horse application in the telephony world. By leveraging the power and intelligence of the computer, sophisticated automated telephone applications can easily be designed and implemented at EHS. The vertical application potentials are practically endless. An Interactive Voice Response System can be used to automate a wide range of services and data requests. By combining the input of the caller with menu driven scripts Clients, potential clients, and employees can call into your organization or to a remote IVR call center, using a touch-tone telephone and interact with the system in real time in a host of applications.
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Software Category | Cloud Based |
Country of Origin | Made in India |
Support Connectivity | SS7, GSM and SIP Trunk |
Operating System | Windows and Linux |
Application | Commercial |
Service Location | Pan India |
Service Type | Online |
About Service:-
We are offering an exclusive collection of Interactive Voice Response Systems Service to our valuable clients. Apart from this, offered system services are famous for their highly reliable, executed by professionals, ensures complete satisfaction, and high promptness.
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Service Location | Pan India |
Support Various Dialling | Yes |
Shift Timings | 24X7 |
Service Mode | Online |
Software Type | Cloud Based |
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Minimum Order Quantity: 1 Month
Product Brochure
Also Provides | Predictive Dialer |
Type | Online/Cloud-based |
Operating System | For Windows |
Download Option | Free Demo/Trial Available |
Brand | CLOUDSHOPE |
Programming Language | PHP |
Free Required RAM | 2 GB |
Provide Installation Service | Yes |
Training | Live Online |
License Duration | 2 Year |
Support | Business Hours |
Number of User | Multi-user |
Back Up | Yes |
Available on Rent | Yes |
Call Recording | Yes |
Agent Login Available | Yes |
Call Back Solution | Yes |
Call Monitoring | Yes |
Type of Calls | Domestic |
Process Type | Inbound/Outbound |
Automatic Call Distribution | Yes |
Skill Based Call Routing | Yes |
Live Call Transfer | Yes |
Dead Time | NO |
Others Modules/Features | All Advance Features |
Software Version | Latest |
Language Support | English/Hindi |
Architecture | 32/64 Bits |
Deployment | On Server |
Database | Firebase |
Mobile App | For Windows |
Required Processor | NOthing |
Country of Origin | Made in India |
Additional Information:
View Complete details
Service Location | Pan India |
Communication Language | Hindi and English |
Support Various Dialling | Yes |
Service Type | Online |
INTERACTIVE VOICE RESPONSE ( IVR ) Voice Call And Bulk Msg ServiceInteractive Voice Response ( IVR ) is the work-horse application in the telephony world. By leveraging the power and intelligence of the computer, sophisticated automated telephone applications can easily be designed and implemented at EHS. The vertical application potentials are practically endless. An Interactive Voice Response System can be used to automate a wide range of services and data requests. By combining the input of the caller with menu driven scripts Clients, potential clients, and employees can call into your organization or to a remote IVR call center, using a touch-tone telephone and interact with the system in real time in a host of applications.
View Complete details
Product Brochure
Usage/Application | Telecommunication |
Material | Telephony |
Software Category | Cloudtelephony |
Model Name/Number | 7865468 |
Service Location | PAN India |
Color | All |
Communication Language | English, Hindi |
Software Type | Telecommunication |
Brand | Cloudshope |
Product Type | Digital |
Additional Information:
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