Cloudshope Technologies Private Limited

Explore how an intelligent IVR system can empower your call centre agents to handle more calls efficiently and effectively, while increasing the satisfaction level of your customers.

Best IVR Solution ProviderWhat is IVR?
IVR is a technology that allows businesses to interact with customers through pre-recorded voice messages using DTMF input through a keypad. An IVR system enables you to identify every caller’s need and route them to the best-suited agent based on their input and skillset required for the query.
Why Do Businesses Need IVR?
A big enterprise, like a healthcare provider, financial services  or retail store with a large number of customers, is bound to have different queries and concerns from the customers coming in. It will also be natural that certain agents are better skilled at handling specific customer queries than others. This can lead to an inefficient usage of resources where a less efficient agent spends more time on a query that could’ve been handled faster by another agent. An IVR system can be used to manage the routine queries and freeing up the precious resource time for handling critical queries.
Additionally, Intelligent Virtual Response systems with Artificial Intelligence helps businesses optimise their agent’s time and provide a better experience for their customers.




IVR for Self-ServiceInteractive voice response system (IVR) is a technology that automates telephone services by allowing users to respond to automated prompts via voice commands. The self-service IVR transfers a call to a live agent only for critical queries or something which is more specific in nature. 

Hosted IVRHosted IVR services enable businesses to provide 24/7 customer service, even after business hours. This improves loyalty and satisfaction rates for customers, as well as streamlines processes for call center agents. These services are also cost-effective compared to other solutions like outsourcing. 
Agent-Assisted IVRAgent-assisted IVR software enables contact centres to seamlessly integrate voice recognition technology into their existing IVR systems. The agent-assisted IVR software helps to cut costs and stream operations by assisting customers with basic questions, reduce call volume, and ease wait times.

Real-time customer engagementWelcome your callers with a customised and professional voice message.
 
Automation of customer supportEnabling the callers to get a self-serve tool and create a better user experience.

After Business Hours Customer SupportSet up a pre-recorded message for a caller who calls post business hours, also allow them to to leave a query or schedule an appointment.

Enhanced User ExperienceUse advanced voice recognition system that recognizes caller intent and responds with relevant options.

CallRecordingCustomer conversations are automatically recorded and stored on cloud for future purpose.

CallReportsCheck the number of your missed, attended, and outgoing calls agent and department wise.

TimelyFollow-upEnsure effective follow-up on your missed customer calls with timely notifications of the same.
How IVR Is The Best Choice For Businesses?
Increases Customer Acquisition – Reduces repeat queries

Increases Customer Engagement – Reduces agents hold time

Improves Revenues & Efficiency – Reduces costs, time and risks

CloudShope Smart IVR Solution For EnterprisesCreate an IVR that is tailored to your needsCreate an IVR that meets the needs of your business. Custom IVR flows can be created with welcome scripts, professional messages, best old music, and action-driven number dialling. Our team ensures that the entire flow is in line with the goal of customer engagement and satisfaction.

Additional Information:

• Item Code: 500431
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Defining flexibility in a new way Easy and flexible configuration of your IVR workflow is possible with Mtalkz IVR service. We offer high levels of flexibility when designing IVR flows, allowing you to record and play custom prompts, intelligent call diverting, queue up management, and establishing business hours. Everything can be accomplished with simple drag-and-drop options. A self-service automation system An Interactive Voice Response System or IVR helps businesses and service providers direct their customers to the correct department, reduce wait times and automate processes. An IVR system can also be used for other purposes, such as a quiz or contest that promotes your business and its services. An IVR helps you to ensure that your agents spend less time on monotonous tasks and more time doing what they love most – interacting with people who are eager to buy your services and products. Contextualise the conversation for the agents This is especially helpful for inbound call centres in banks and telecom service providers. Since the Callers reach an IVR by pressing numbers on your main call-in number, it’s important that the agent knows what each option means, and how he can help the customer. Use the configurable IVR set up that informs the agent about the IVR data corresponding to the DTMF input entered by the caller. Customize call flows to manage high call volumes IVR helps you to streamline your processes while your agents are busy. It is possible to configure controls to play hold music or product updates during peak call times. This makes your agent comfortable and also ensures that all the calls are answered in less than 1 min. You can also ensure that your most valuable customers are transferred to the most skilled agents through configurable routing.

What is IVR?Interactive Voice Response System:IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.

In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.

• Customer reaches out on the business phone number provided by your website
• They hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcome
• Once the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.
  
  Customers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.
  
  Agents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.
  
  Multiple levels in IVR can be created and configured separately with brilliantly-designed call flows.
  
  Call routing intelligently routes every caller to the right department & agent so that long call queues can be excluded
  
  Missing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.
  Through an Interactive Voice Response System, an enterprise can effectively blend in its brand image while interacting with the customers while they call. Passing on audio notes of the tones that exactly match the brand identity is an ideal way to display the brand personality. One can leverage benefits like customising the IVR Number according to the present campaign/marketing initiatives and meanwhile monitoring, mapping and advancing on customer experience
  
  Call logs and recordings are maintained by each customer and the status of the call (connected/not connected/missed) is also documented through an Interactive Voice Response System Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further, audits can be performed on these calls to understand if there are any deviations in the process
  
  With Interactive Voice Response System, an enterprise can professionally cater to the requirements of its customers. What it does is takes input from the caller via a keypad, processes the request and redirects the user to a dedicated department which can solve the customer issue. This represents a predefined approach to resolve issues hassle-free and professionally
  
  Customers can choose their preferred language in which they are comfortable with while deviating from the options available through IVR. Enterprises can reduce language difficulties and provide satisfactory customer experience
  
  IVR enables agents to be more productive by systematically handling call transfers. By call monitoring and recordings, agents can boost their productivity over time. This results in the overall efficiency of both agents as well as the company
  
  Capturing surveys and opinion polls are easier with Interactive Voice Response System . Agents can connect the callers to a dedicated IVR post the completion of their calls to collect important and confidential information
  
  With the help of IVR, customer requirements can be easily prioritized thus ensuring more leads and customer satisfaction.
  
  Provides the customers with an option to self-serve which eliminates the need of agents to provide assistance to customer requests.

Additional Information:

• Item Code: 20145678
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: VR system replaces the customer service agents who answer the customer calls and direct them to respective agents, therefore reducing the operational costs of the organization. With the help of advanced multi-level IVR, peak hour call load can be handled by resolving the queries of multiple customers at the same time.

INTERACTIVE VOICE RESPONSE ( IVR ) Voice Call And Bulk Msg ServiceInteractive Voice Response ( IVR ) is the work-horse application in the telephony world. By leveraging the power and intelligence of the computer, sophisticated automated telephone applications can easily be designed and implemented at EHS. The vertical application potentials are practically endless. An Interactive Voice Response System can be used to automate a wide range of services and data requests. By combining the input of the caller with menu driven scripts Clients, potential clients, and employees can call into your organization or to a remote IVR call center, using a touch-tone telephone and interact with the system in real time in a host of applications.

 

• EHS IVR has built-in speech recognition capabilities.
• Allowing callers to speak their important information to the IVR rather than press keys on their telephone keypad.
• EHS IVR can interact with callers in a clear, natural dialog and return information based upon what the caller says.
• EHS IVR also has the ability to send faxes and email to employees or clients based upon telephone interactions between callers and the IVR system.

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.

By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.

IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.

Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.

Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.

Cloudshipe real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment.

Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.

Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.

Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.

Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls.

Dynamically convert written texts into audio messages to align your message scripts with customer needs.

Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.

Additional Information:

• Item Code: 3045677
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation. Greet callers with a warm voice message and reflect a professional brand image in every customer conversation. Maximise agent¿¿¿s productivity by eliminating everyday mundane tasks and shift focus on high-value customer interactions. With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly. Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents. Redirect calls to the best-suited agent and ensure a successful query resolution in the first call itself Get high-quality cloud telephony suite with minimal effort and cost investment. Get enhanced live assistance from our product experts over email, chat and call. Innovate your business solutions with CRM and other third-party application integration. From research to post-purchase assistance, we ensure hassle-free customer service at every step. Get access to fully functional cloud telephony suite along with free SMS & call credits.

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.

By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.

IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.

Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.

Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.



real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment.

An IVR is a pre-recorded voice menu communicated to a caller as soon as they call (or right after a pre-recorded greeting) that responds to key inputs (usually numbers 0 to 9 on the keypad) or voice commands. It is interactive in the sense that it can be over multiple levels—much like a flow chart—and it prompts responses from the caller. It efficiently gathers basic data for the live agent to help a caller better, or even to eliminate the need of an agent for simpler queries and information requests.

It takes advantage of DTMF (dual-tone multi-frequency), which are essentially sounds corresponding to each key that are recognised on the other end as the intended input. The IVR is set-up using cloudshope easy-to-use portal, where various options, recordings, and their flow can be easily designated. These days, it’s also about artificial intelligence (AI) and voice inputs, which are used to improve the IVR experience.

There are three types of IVRs that cloudshope provides. Single-level IVR, as the name suggests, requires a single input before routing/disconnecting. Multi-level IVRs function across levels. And custom dial-plan IVRs allow for more functionality as per your requirements.

Yes, the IVR can be tweaked as per the customer’s need. This includes multi-input digit tracking, and using APIs to interact with the database, among other requirements. Different dial-plans can be implemented according to the set-up.

You can, and in two different ways. The first one has provide a virtual phone number to which you forward calls from your existing number. This number is then used for IVR services. Or, the second way has the customer port their number to cloudshope. This resolves all forwarding issues that might occur in case the existing number is from a different telephony circle.

Additional Information:

• Item Code: 233453
• Production Capacity: Unlimited
• Delivery Time: INSTANT
• Packaging Details: Review your call centre¿¿¿s performance by keeping a check on the live status of active, on-hold and disconnected calls.

IVR Service Provider INDIA | Business IVR Solutions

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.

By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.

IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.

Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.

Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.

CloudShope
real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment.

Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.

Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.

Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.


Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls. .

Dynamically convert written texts into audio messages to align your message scripts with customer needs.

Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.

Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation

Greet callers with a warm voice message and reflect a professional brand image in every customer conversation.

Maximise agent’s productivity by eliminating everyday mundane tasks and shift focus on high-value customer interactions.

With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.


Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents.

Redirect calls to the best-suited agent and ensure a successful query resolution in the first call itself.

Get high-quality cloud telephony suite with minimal effort and cost investment.

Get enhanced live assistance from our product experts over email, chat and call.

CloudShope offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.

Innovate your business solutions with CRM and other third-party application integration.

From research to post-purchase assistance, we ensure hassle-free customer service at every step.

Get access to fully functional cloud telephony

Additional Information:

• Item Code: 209807
• Production Capacity: Unlimited
• Delivery Time: Instant

Interactive Voice Response (IVR) is an automated telephony system that handles any call volume of your customers. At Cloudshope the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR service improves productivity and experience as it enables you to map departments and agents using the extension and so allow you interact with your customers and routes calls to the appropriate agent or department.
Let our IVR system do more - gather information, get detailed reports of your business calls, speak to your customers, offer self-service or connect them to the right agent, both inbound and outbound campaigns.
Cloud IVR solutions laced with powerful features.

Call Tracking with IVR Number

Get a single business number and track, record, and maintain all calls. With voicemail, abandoned call reports and call back alerts, you never either miss a call or keep your customers waiting for too long.

Connect to the right agent faster

 

Manage wait times efficiently by giving caller’s a choice from multi-tiered menus to connect to the appropriate agent or queues.

Toll-free IVR number

 

Our Toll-Free IVR creates an easy and free of cost channel for customers to access you. Track and record your incoming and outgoing calls with our cloud based telephony system without making the customer shell-out any money while trying to reach you. Avail our Virtual Number Service today!

Easy CRM integration

 

Using our APIs you can integrate CRM easily to save customer data with complete recording details, including caller specifications, call duration, time, and caller location at one place. Pull in customer data from any popular CRMs or a custom-built solution and access it in a few clicks. Save agents time by not making them toggle between multiple screens.

Uninterrupted support

 

Available 24/7, IVR system offers quick and seamless support to your customers. Record all messages of customers on voicemail during non-working hours and never slip a potential business lead.

Record all customer calls on your virtual number and use these call recordings for internal training or get an insight into your customer preferences.

With our Cloud IVR service, route your customer calls to multiple agents at a single point of time. It efficiently handles a large traffic of calls, not missing any potential business opportunity.

Offer localized experiences with customized greetings for different departments, and brands. Record new messages or upload existing voicemail greetings.

What Is IVR?

IVR or Integrated voice response is an automated telephony software technology that enables the interaction of human callers with computerised features using DTMF tones input or voice. The technology is mainly used in call centres.

‘Having a rich customer-base’ is every business’s wish and that definitely leads to high call volume. Traditionally, the handling of large call volumes was a little cumbersome, but with IVR the whole process becomes easy. An IVR system is an effective way to route calls by settling down the basic interaction and forwarding it to the right agent, if required. It helps to save both the agent’s as well as the customer’s time.

How Does An IVR Work

When a caller initiates a call, the IVR system interacts by providing them choices using a prerecorded voice menu. The caller needs to respond according to their requirement, via voice response or phone keypad. According to the caller’s response, the IVR decides its actions. Either the system will provide further information or transfer the call to a suitable human agent. The IVR system helps to find the right department or agent for the caller.

Additional Information:

• Item Code: 405678
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: CloudShope is a leading cloud-based Contact Center Solution provider in India. With over Ten years of experience in developing state-of-art customised contact center solution across various companies in different industry verticals, we consider ourselves as an established and true cloud-based contact center provider.

Top 20 IVR Providers In India For All Your Business Calls!

Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn’t going to be economical.

Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.
If you are a business trying to figure out which IVR Provider to go to, this is the right post for you! We researched about some of the best IVR Providers in India and curated a list to make your choices much easier.

The Lego Of Customer Communication

Powering 3 million customer conversations every day,CloudShope is the building block that helps you stay in touch with your customers efficiently over calls and SMS. A Cloud Telephony Platform trusted by more than 1300+ companies of all sizes.

 

Features & Plans: Multi-level IVR, Personalised IVR, Recording, IVR menu customization, Real Time Notifications, Unlimited Channels & Channel Capacity, Visual Drag & Drop APIs, Daily Email Reports, Automated calls & SMS, Conditional call routing.

Unleash Your Business Potential with CloudShope Cloud Telephony Solution.

CloudShope offers comprehensive communication solutions to help meet customer expectations and sound professional. Their reliable on-premise communication tools establish smooth communication within the organization to boost business productivity.

 

Features & Plans: Audio conferencing, Automatic call transfer, Call audit and barging, Call queues, Unlimited Queues, Agent Login/out without reason, Queue reporting Skill-based routing, Call recording.

Building Customer Experience that Exceeds Customer Expectation.

CloudShope is an all-in-one software based communication solution, from Drishti-Soft Solutions,  that manages end-to-end customer journeys. A powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.

 

Features: Auto call distributor, Virtual queue management, IVR, Missed call alert, call recording, voice blaster, Automatic call distributor, VQ Pass.

Opening the door to the world of Cloud Telephony

CloudShope enables people to reach each other, businesses to find new markets and everyone to fulfill their potential. Across the India, We provide Voice SMS, Bulk Text SMS, Interactive Voice Response(IVR) System services for everyone, and much more for businesses.

 

Features: Sound, Record, Text to Speech, read/write IVR data into an uploaded excel sheet, DTMF, Call Transfer, Web API call, Conference, Multilingual greetings.

Connect. Communicate. Engage

Believe in building brands on intelligent cloud telephony solutions. CloudShope also believes that communication doesn’t have to be as complex as it is. Their core offerings – CloudAgent and Brand Agent – redefine, simplify, and enhance the way in which you communicate, connect, and engage with your customers.

 

Features: Web-based IVR solution, Easy to configure Messages, Text to Speech conversion, Multi-level IVR Systems, Mobility, Skill-Based Routing, Priority Routing, Barge in and call monitoring, Real-time dashboards and reports.

Additional Information:

• Item Code: 450098
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Better information, motivation and control with CloudShope CloudShope provides easy control on clients as well as employees. Accelerate business with a faster pace and less effort with CloudShope Features & Plans: Virtual phone number, B2B lead generation, Employee tracking system, Customer lead management, Lead Identification, Lead Grading, Lead Distribution, Lead Nurturing. Leader in Business Solution Services Since 2009 CloudShope offers cloud-based IVR Service at Most affordable rates with an assurity that all calls are recorded in their web based call log panel in real time. Features: Custom IVR Call flow, Custom Welcome Message recording, Custom auto response message, Detailed call logs, Data storage. Free voice calls, Information at your fingertips CloudShope has been the pioneer and leader in providing Instant Call-Connect solutions including Click-to-Call. CloudShope has developed enterprise-ready customer connect solutions that are platform independent. These allow users to connect to the company representatives through easy web-call-backs and get information at their fingertips. Features: Flexibility to record customer response through key-press, NDNC Compliance, Pan India Presence, Campaign Tracking and Reporting, Multi-Lingual Support, Unrivaled Security measures, Ready Made APIs. The heartbeat of voice communications Cloud made its foray into the Indian market as an Internet Service Provider and Internet Telephony Service provider in 2003. Ever since its inception, the statistical graph has shown a significant growth in developing a customer base and carrier-interconnections with an end to end VOIP Business Solutions. Features: Improved customer service, Lower cost, Agents have more time to deal with complex interactions/more demanding areas of service, Service with chosen language, Customer Prioritization based on Dialed number.

Omni-Channel Customer Service Contact and Call Centre Solutions

CloudShope, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. CLoudShope is trusted by over 4,700 customers in 120 countries, to orchestrate 25 million contact center interactions per year in the cloud and on-premises.

Features: Personalized Appointment Reminders, Account Activations, Surveys, Refill, Reorder and Pickup Notifications Closing Announcements, Fundraising, Requests, Payment Reminders, Sales Calls, Fraud Alerts.

Customer Engagement Solutions

CloudShope IVR is used by enterprises who wish to automate their responses to their customers and make it a personalized experience. This helps them reduce cost on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time round the clock.

 

Features: NxN level IVR nodes, XML-based IVR Creator, Real-time reporting for IVR nodes, Festival facility, After Calling hours IVR flow, APIs for integration with third-party applications and databases integration, payment gateway integration, PCI DSS certified, Robo Call facility, ASR and TTS facilities.

World Class Telecom Solutions

CloudShope has been creating innovative, bullet-proof software with a product line ranging from small scale voice mail systems to high-end dial out, and call testing programs, CloudShope is guaranteed to have a product to suit your computer telephony needs.

 

Features: Web-based reporting, Unlimited number of calls, Text to Speech, Speech recognition, Touch tone detection, Database Interaction, Call transferring, voice to email, Fax to email, out dial capability, Read/write text file, Launch Program.

Connecting and Delivering Value

A Global Messaging and Digital Platform, CloudShope, provides interactive voice and data services. They enable enterprises to interact with their customers & engage them with a complete end to end service platform which allows Enterprises to execute marketing.

 

Features: Messaging, Voice Solutions, Digital Marketing and Software & Applications Development.

Mobility. Convenience. Realization

CloudShope has over the years’ demonstrated expertise in complete software product development. We have expertise in the field of enterprise-grade computer telephony components and e-business infrastructure software. We deliver the critical building blocks to serve the converging Internet and Telecommunication market segments.

 

Features: IVRS Based menu, CTI enabled CRM, Voice Logger, enhanced quality monitoring and optimize agent’s subject knowledge, SMS, Email and Fax integration, Dialer and ACD, Embedded Chat modules,real-time report and charts, analytical conclusions.

Delivering high value, comprehensive and reliable telecom solutions

CloudShope is the original designer and developer of PC-based voice processing systems. CLoudShope provides the software and hardware to convert existing PC’s into efficient Voice Logger and Interactive Voice Response (IVR) systems as well to help you decide on a new PC-based telephony solution for your organization.

 

Features: Voice recognition, DTMF Inputs, CRM, Conferencing, voice logger.

Additional Information:

• Item Code: 450050
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: One Source Solution Tele Contact CloudShope India provides Computer Telephony Integration products, which mainly comprise of multi-channel contact center solutions, interactive voice response solutions, VoIP gateways & Tele PCX with support for Analog & T1/E1 interface, Carrier grade solutions which include TeleX C7 SS7 signaling gateways and multi-location VoIP-based enterprise communication solutions. Features: Intelligent Automatic Call Distribution, Predictive Dialing with Campaign Management, Built-In Digital Call Recording System, Comprehensive Reporting System, Web-Based Communication, Automatic Email Response. Empowered Communication. Superior Experience. Features: Easy to Install and Configure, User definable call flows, Call flow wizard, Email Support, user-friendly interface, Database Connectivity, Text-to-Speech, Fax Support, Scalable Architecture, Outbound Auto Dialer, Advanced call screening, Call switching options A complete Solution CloudShope Softwares helps you to Optimize your sales process, Run marketing campaigns, Wow your customers with seamless support using its communication platform. Call Center solutions, IVR, Dialers, SMS, USSD, Chat are all available. Features: Two-way interaction with the caller, Automatic call distributor (ACD) systems, touch-tone, pre-recorded voice prompts. Speech Recognition Applications, IVR Platform, Customer Care Solutions. CloudShope is a provider of products, hosted-on-demand services, and VAS over mobile, mobile web, and web platforms to Wireless Carriers, Enterprises, and Media Companies. The company was founded in collaboration with the Indian Institute of Technology- Kanpur, India Features: Customized IVR platform, customized solutions addressing your requirements, custom develops IVR software solutions, design, develop and maintain IVR software solutions.

So here is the list of the Top 20 IVR Providers in India to help you with your business calls!

Interactive Voice Response (IVR) System for BusinessesGreet your customers with a professional interactive voice response (IVR) system provided by CloudShope and route calls to the right team based on the caller’s input.

 

What is IVR?

 

Interactive Voice Response is a technology that allows a pre-recorded voice to interact with humans through voice and DTMF tones input via the keypad. Meaning, when you call, the voice on the other end will be computer-generated. You can use your phone’s keyboard to create a certain outcome.

Types of IVR

 

Single-level IVR

This is the simplest form of IVR. In this type, you can only add a single layer of IVR to your call flow. Single level IVR is perfect for simple use cases where one input is enough to connect an agent or trigger a message.

Multi-level IVR

 

You can think of multi-level IVR as an IVR within an IVR. Sometimes it’s unmanageable to create an IVR menu with a 0-9 prompt. In this case, you can use multiple layers of IVR in your call flow to streamline the workflow.

How have businesses traditionally used IVR?

 

Personalisation

With CloudShope IVR, you can decide what your customers hear. Say for instance someone is calling for the first time, then you can play a greeting that different from when a person is calling the second or third time. Personalization is important because it helps your customer listen to more relevant information.

Gather feedback

 

IVR systems can be used as an effective channel to collect valuable feedback from the customer which can then be used to improve customer experience.

Be available after hours

 

Not all companies have a 24×7 customer support. In cases like these, IVRs can help. Simply set up with a greeting that mentions your office is closed and also mentions your work hours. This will help customers call back during your business hours.

Easy updates

 

This method allows your customer to pay for services availed using their mobile phones. From ordering movie tickets to home delivery, almost every division has used IVR for payments at some point.

Cash on delivery verification

 

Cash on delivery orders, if not verified, incur huge expenses for companies. Companies now use a simple IVR system that ensures the order is verified by the customer before it goes out for delivery. This saves time, money and human resources for the company at stake.

For local language interaction

 

A system that is completely automated is one of the most basic uses of IVR. It is the easiest way to communicate with people of all languages, without having to hire people who speak all these different languages.

Better customer experience

 

Our Smart IVR feature ensures your customers speak to the right person who can help them with what they are looking for. The easier it is for your customers to get connected to the right person, the happier your customer will be.

Automated checking for order status

 

With IVR, all a customer has to do is call the number given by the company, punch in his user ID and he gets the status of his order. This makes it simple for the customer while also avoiding the human intervention, thereby reducing the need for extra manpower.

Improve efficiency

 

With automated IVR systems, there are now streamlined processes in place. Your company is now able to have a process in place for all mundane tasks so that your staff can focus on other key activities.

Additional Information:

• Item Code: 540091
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: How IVR Works 1 Customer dials a business phone number A customer reaches the number mentioned on your ad/website/app. 2 They hear a greeting followed by prompts Customers are asked to input certain numbers (DTMF inputs) via their dial-pad for corresponding outcomes. 3 The corresponding outcome pans out Example: Call gets connected to the correct department or the customer hears their account balance. Interactive Voice Response savings calculator Consider a human receptionist answers 3000 calls a month, and is being paid a salary of Rs.20,000. Here is a representation of your savings potential if an IVR replaces a human calls per Month

Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn’t going to be economical.

Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.

If you are a business trying to figure out which IVR Provider to go to, this is the right post for you! We researched about some of the best IVR Providers in India and curated a list to make your choices much easier.

 

Update: 27th April 2017 | Added 4 more IVR Providers to the list.

So here is the list of the Top 20 IVR Providers in India to help you with your business calls!

 

1. CloudShope

The Lego Of Customer Communication

Powering 3 million customer conversations every day, Exotel, is the building block that helps you stay in touch with your customers efficiently over calls and SMS. A Cloud Telephony Platform trusted by more than 1300+ companies of all sizes.

Features & Plans: Multi-level IVR, Personalised IVR, Recording, IVR menu customization, Real Time Notifications, Unlimited Channels & Channel Capacity, Visual Drag & Drop APIs, Daily Email Reports, Automated calls & SMS, Conditional call routing.

Unleash Your Business Potential with Fonebell Cloud Telephony Solution.

Fonebell offers comprehensive communication solutions to help meet customer expectations and sound professional. Their reliable on-premise communication tools establish smooth communication within the organization to boost business productivity.

 

Features & Plans: Audio conferencing, Automatic call transfer, Call audit and barging, Call queues, Unlimited Queues, Agent Login/out without reason, Queue reporting Skill-based routing, Call recording.

Building Customer Experience that Exceeds Customer Expectation.

Ameyo is an all-in-one software based communication solution, from Drishti-Soft Solutions,  that manages end-to-end customer journeys. A powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.

 

Features: Auto call distributor, Virtual queue management, IVR, Missed call alert, call recording, voice blaster, Automatic call distributor, VQ Pass.

Opening the door to the world of Cloud Telephony

Microtel enables people to reach each other, businesses to find new markets and everyone to fulfill their potential. Across the India, We provide Voice SMS, Bulk Text SMS, Interactive Voice Response(IVR) System services for everyone, and much more for businesses.

 

Features: Sound, Record, Text to Speech, read/write IVR data into an uploaded excel sheet, DTMF, Call Transfer, Web API call, Conference, Multilingual greetings.

Connect. Communicate. Engage

Believe in building brands on intelligent cloud telephony solutions. Ozonetel also believes that communication doesn’t have to be as complex as it is. Their core offerings – CloudAgent and Brand Agent – redefine, simplify, and enhance the way in which you communicate, connect, and engage with your customers.

 

Features: Web-based IVR solution, Easy to configure Messages, Text to Speech conversion, Multi-level IVR Systems, Mobility, Skill-Based Routing, Priority Routing, Barge in and call monitoring, Real-time dashboards and reports.

Additional Information:

• Item Code: 456007
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Better information, motivation and control with IVR Guru IVR guru provides easy control on clients as well as employees. Accelerate business with a faster pace and less effort with IVR Guru. Features & Plans: Virtual phone number, B2B lead generation, Employee tracking system, Customer lead management, Lead Identification, Lead Grading, Lead Distribution, Lead Nurturing. Leader in Business Solution Services Since 2009 WebXion offers cloud-based IVR Service at Most affordable rates with an assurity that all calls are recorded in their web based call log panel in real time. Features: Custom IVR Call flow, Custom Welcome Message recording, Custom auto response message, Detailed call logs, Data storage. Free voice calls, Information at your fingertips Phonon has been the pioneer and leader in providing Instant Call-Connect solutions including Click-to-Call. Phonon has developed enterprise-ready customer connect solutions that are platform independent. These allow users to connect to the company representatives through easy web-call-backs and get information at their fingertips. Features: Flexibility to record customer response through key-press, NDNC Compliance, Pan India Presence, Campaign Tracking and Reporting, Multi-Lingual Support, Unrivaled Security measures, Ready Made APIs. The heartbeat of voice communications Pulse made its foray into the Indian market as an Internet Service Provider and Internet Telephony Service provider in 2003. Ever since its inception, the statistical graph has shown a significant growth in developing a customer base and carrier-interconnections with an end to end VOIP Business Solutions. Features: Improved customer service, Lower cost, Agents have more time to deal with complex interactions/more demanding areas of service, Service with chosen language, Customer Prioritization based on Dialed number identification service and call reason, Call logs available for auditing, performance report and future enhancement.

Omni-Channel Customer Service Contact and Call Centre Solutions

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 million contact center interactions per year in the cloud and on-premises.

Features: Personalized Appointment Reminders, Account Activations, Surveys, Refill, Reorder and Pickup Notifications Closing Announcements, Fundraising, Requests, Payment Reminders, Sales Calls, Fraud Alerts

Customer Engagement Solutions

C-Zentrix IVR is used by enterprises who wish to automate their responses to their customers and make it a personalized experience. This helps them reduce cost on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time round the clock.

 

Features: NxN level IVR nodes, XML-based IVR Creator, Real-time reporting for IVR nodes, Festival facility, After Calling hours IVR flow, APIs for integration with third-party applications and databases integration, payment gateway integration, PCI DSS certified, Robo Call facility, ASR and TTS facilities

World Class Telecom Solutions Since 1984

PEC has been creating innovative, bullet-proof software with a product line ranging from small scale voice mail systems to high-end dial out, and call testing programs, PEC is guaranteed to have a product to suit your computer telephony needs.

 

Features: Web-based reporting, Unlimited number of calls, Text to Speech, Speech recognition, Touch tone detection, Database Interaction, Call transferring, voice to email, Fax to email, out dial capability, Read/write text file, Launch Program

Connecting and Delivering Value

A Global Messaging and Digital Platform, 3m Digital, provides interactive voice and data services. They enable enterprises to interact with their customers & engage them with a complete end to end service platform which allows Enterprises to execute marketing.

 

Features: Messaging, Voice Solutions, Digital Marketing and Software & Applications Development.

Mobility. Convenience. Realization

Alliance has over the years’ demonstrated expertise in complete software product development. We have expertise in the field of enterprise-grade computer telephony components and e-business infrastructure software. We deliver the critical building blocks to serve the converging Internet and Telecommunication market segments.

 

Features: IVRS Based menu, CTI enabled CRM, Voice Logger, enhanced quality monitoring and optimize agent’s subject knowledge, SMS, Email and Fax integration, Dialer and ACD, Embedded Chat modules,real-time report and charts, analytical conclusions.

Delivering high value, comprehensive and reliable telecom solutions

ARIA is the original designer and developer of PC-based voice processing systems. ARIA provides the software and hardware to convert existing PC’s into efficient Voice Logger and Interactive Voice Response (IVR) systems as well to help you decide on a new PC-based telephony solution for your organization.

 

Features: Voice recognition, DTMF Inputs, CRM, Conferencing, voice logger.

 

 

Additional Information:

• Item Code: 560078
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: One Source Solution Tele Contact iTG India provides Computer Telephony Integration products, which mainly comprise of multi-channel contact center solutions, interactive voice response solutions, VoIP gateways & Tele PCX with support for Analog & T1/E1 interface, Carrier grade solutions which include TeleX C7 SS7 signaling gateways and multi-location VoIP-based enterprise communication solutions. Features: Intelligent Automatic Call Distribution, Predictive Dialing with Campaign Management, Built-In Digital Call Recording System, Comprehensive Reporting System, Web-Based Communication, Automatic Email Response Empowered Communication. Superior Experience. Cube Software Private Limited established in the year 1991, are engaged in offering CTI Products like Contact Center Solution/Quick Dialer, Voice Logger, IVRS, Voice Mail, Screen Logger, Call Billing Software, Conference Bridge, Fax Server, CRM, SMS Server, PMS, Digital Display Boards etc. Features: Easy to Install and Configure, User definable call flows, Call flow wizard, Email Support, user-friendly interface, Database Connectivity, Text-to-Speech, Fax Support, Scalable Architecture, Outbound Auto Dialer, Advanced call screening, Call switching options A complete Solution SAN Softwares helps you to Optimize your sales process, Run marketing campaigns, Wow your customers with seamless support using its communication platform. Call Center solutions, IVR, Dialers, SMS, USSD, Chat are all available. Features: Two-way interaction with the caller, Automatic call distributor (ACD) systems, touch-tone, pre-recorded voice prompts. Speech Recognition Applications, IVR Platform, Customer Care Solutions. Hexolabs is a provider of products, hosted-on-demand services, and VAS over mobile, mobile web, and web platforms to Wireless Carriers, Enterprises, and Media Companies. The company was founded in collaboration with the Indian Institute of Technology- Kanpur, India

Have you ever wondered what IVR Service Provider? Allow us to provide a short description of IVR, and you also understand IVR-based services later on.

IVR full form is Interactive Voice Response, and it is Automated Communication Technology.

Mainly, major companies use it because it enables the customers to interact with the services without human assistance.

You can take the example of Airtel customer support, Apple customer support, AT&T customer support, and more.

• Anyone can use it by adding scripts.
• Callers can make transactions.
• Callers can reach out to the customer care representative.
• It helps the callers to learn about solutions and new services.

Keep in mind that the main purpose is to assist the callers without the human presence and it also helps businesses to provide more effective customer support without any extra effort.

IVR Technology has become an important tool for companies like Banks, LPG Gas providers, Customer care, Amazon packages, and more.

Cheap IVR Service Providers in India

inding an ideal IVR Service Providers in India is extremely difficult. A google search is not enough to find a reliable IVR solution because there are so many lousy & irresponsible providers in the market Also Best Cheap Nvme Hosting in India.

You want to avoid such providers or else you have to face a hard time with them.

Allow us to suggest you five IVR providers, who are reliable & they offer the services at an affordable price.

Best IVR in 2021

Last year we were added top 5 Best IVR Service providers in India but due to some issues on billing with these companies,

I kept searching for a better option which suits our business.

After using 1 year IVR system for our company we found Call Hippo in mid-2021 and shifted our all Interactive Voice Response services to them without changing my number.

What did I get from them?

• Free Voice Over on Annual Plan
• Quick and Easy Setup Dashboard
• Call Recording
• Record and Upload after office message from your panel
• Find all missed and received call logs on realtime

 

Its been 8 months now using their services for our 3 support executives to provide customer support, I am pretty impressed with the service I am getting from them.

1. CloudShope Review

CloudShope is an advanced level cloud telephony IVR Service Providers in India. They land in the First position of our IVR services in India list.

The IVR service provider advertises Toll-Free number, virtual number, voice broadcasting, click to call, IVR based services, IVR hosted services and more.

They have a clientele of Cipla, OLA cabs, Cars 24, Glidec, and more.

Pricing:

The Cloudshope did not reveal the pricing, and they prompt you to try the trial version.

It is a marketing tactic to get people to register for the trial version, and after you input the details, then they reveal the pricing.

The primary motive is to make you try the free version for a while.

• They have a basic plan for beginners.
• The advanced plan meant for the medium-size business.
• The premium plan for those who cannot get the job done without interactive voice response & voice process services.

The pricing is not available because they believe in providing custom packages to the clients.

Additional Information:

• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Key Features: The dashboard has basic IVR and advanced IVR.A user-friendly dashboard that allows you to pick your choice of numbers, and virtual numbers.Custom On-Hold Music, Custom SMS API, Multi IVR, Automated Outbound Calling, and personalized IVR.You can subscribe to the bulk SMS packages as well.Voice broadcasting helps you to send outbound calls instantly and connect to your customers.The call routing assigns any available user or the right department.The company also offers miss call service for quicker & hassle-free campaign.A Toll-Free Number can add great value to any business. Specification: Every inbound & outbound calls can be recorded for quality purpose. A real-time analytic and call logs to check back the received & dialled calls. A dedicated toll-free customer care line for those who want to reach customer care.

CLoudShope is another Indian company that offers interactive voice services. The company headquarters located in Bangalore, and it stands on second our IVR services in India list.

The Cloudshope has worked with some of the reputed enterprises like Practo, Red bus, Quikr, and more.

Pricing:

They offer voice, SMS, and Authentication. The prices vary from product to product you can check out manually.

• You get trial period of 15 days with 1000 credits that you can use it on the SMS & voice services. You can use it any of the available products. We implore that you check the pricing page that has features listed in it.
• By paying Rs.9,999, you get Multilevel IVR, Rs.5,000 usage balance (calls/SMS) and three agents. The company charges you Rs.4,999 for rental purpose, and you get six months validity.
• By paying Rs.19,999, you get Multilevel IVR, Rs.9,500 usage balance (calls/SMS) and six The company charges you Rs.10,499 for rental purpose, and you get one-year validity.
• By paying Rs.49,999, you get Multilevel IVR, Rs.39,500 usage balance (calls/SMS) and unlimited The company charges you Rs.10,499 for rental purpose, and you get one-year validity.
• Custom package.

Key Features:

• The dashboard has a virtual number-creation feature that enables you to add virtual numbers.
• A toll-free number can a great amount of value to your company, and you can add it using these companies.
• You can also enable scripted automated calls so that customers can self-solve the problem.
• An inbuilt feature to look at the performance & analytics to improve your company.
• They have a blog that teaches you how major companies have implemented number masking, automated phone calls, reduce operational costs, increase efficiency, and more.

Specification:

Unlike many other brands in this industry, CloudShope allows you to use the package for SMS & Voice purpose. It is entirely up to you, whether you want to use it for the Voice purpose or send SMS. You also get validity, and it is not a monthly subscription. A monthly subscription would be a bad idea for a smaller business with less communication activity.

 

You can also try the trial version for 15-days with every feature unlocked. Dedicated customer care come in handy when you are in confusion.

Additional Information:

• Item Code: 450078
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Which company has the best IVR? How much does IVR cost in India? What is IVR service provider? What is the cost of IVR? How do I buy IVR? What is Avaya IVR? What is IVR service provider? What are examples of IVR? What are IVR platforms available in the market? What is the cost of IVR?

Lenskart, Make My Trip, Food panda, and more to name a few. The company excels in offering interactive voice services, and business voice system to the customers. They are standing top on the IVR Service Providers in India mountain, Also check Best Free CDN Alternative.

Pricing:

• They have a free plan, but it adds no value to the majority of the users.
• The first paid package starts from Rs.1500 per month, and it offers four users with one thousand free minutes.
• The second & third package offers Rs.3000 & Rs.5000 per month, and it is suitable for growing businesses.
• The enterprise-level package offers some premium features, but you have to contact the team for the custom order and get valuable offers on it.

Key Features:

• You can use virtual numbers to send & receive calls from clients & customers.
• An (1800-000-000) toll-free number can add great value to the customers.
• A unique number that represents your brand and it is called vanity number in the business.
• You get insights like analytics report, call information, history, performance report, voice mail facility, and more.
• There are additional features like re-marketing, CRM integration, SSL security, and more.

Specification:

My Operator is an established company, and it comes with the benefit of expertise. They offer an instant demo for you,

so you can try before you buy. You can start recording the calls for the quality purpose and customize IVR.

They have strong customer care to support your queries and solve the issues. And, it is one of the reasons why they stand number one on our IVR services in India list.

CloudShope is a straightforward company that offers CIM, Mobile Vas, Smart VIG video gateway, Motion, Voice announcer, and ( Lunch Tea Break Over, Safety, Energy Conservation) Announcer.

They established the company ten years ago, and they have worked with  Reliance Infocomm, Indian Airlines, Income tax company,

Airport Authority of India, Police Department, Department of Telecommunications BSNL and MTNL, and many more. They focus a lot on Government based projects, and Bay Talkitec stands for quality.

Pricing:

You have to contact the official team for the pricing – contact Bay Talkies

Key Features:

• Talkitec may not provide you IVR Service Providers in India for small business. However, the quality at the right price guaranteed. The company successfully holds & manages government-based projects hosted IVR services.
• The Bay Talkitec offers interactive voice services.
• The official name of the service is “Voice Announcer for Industrial Control Automation.”

Specifications:

We say that they need to update the details on the official website.

 

The Talkitec provide you active contact numbers of the concerning people for deals & information.

Key Features:

• In case, if the requirement demands USA virtual number, then it is available in the dashboard.
• Set a unique number for every department in the company.
• Enable a voicemail after the working hours has ended.
• Record every inbound call & outbound call for quality purpose.
• Set a custom on-hold music to keep the call entertained and updated.
• How about getting a local number? Yes, there is a local number available anytime for the business.

 

Additional Information:

• Item Code: 4500321
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Interactive voice response is an important aspect of every business today. We have listed the best IVR Service Providers in India & now its time for you to utilize it.

What is IVR?Interactive Voice Response System:

IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.

In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.

How does the IVR Number System Work 

 

• Customer reaches out on the business phone number provided by your website
• They hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcome
• Once the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.
  
  Features Of IVR Service:
• 
  24x7 Customer SupportCustomers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.
  
  Live PanelAgents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.
  
  Multi-level IVRMultiple levels in IVR can be created and configured separately with brilliantly-designed call flows.
  
  Intelligent Call RoutingCall routing intelligently routes every caller to the right department & agent so that long call queues can be excluded.
  
  Instant NotificationsMissing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.
  
  Benefits of IVR Solution Intuitive IVRDesigning a crisp Interactive Voice Response System for your customers helps them to achieve what they want at a faster pace. Constructing a menu that helps the customer navigate through correct options and route their call to the dedicated department will help and ease their queries timely
  
  Personalised ConnectWith Interactive Voice Response Number System, an enterprise can create a platform with diverse regional languages & dialects which further can interact with callers and route them to desired departments. Also what an IVR does is greets the caller with their name which itself creates a lasting impression
  
  Customer DatabaseWith Interactive Voice Response Solution, an enterprise can build a database in the most organic way possible. It stores every transaction ever made with any customer. The agents need not find any old transactions manually connected with the customer, Interactive Voice Response System accumulates all the history associated which further helps the agent to proactively pick up the issue and efficiently converse with the customer
  
  Represent Your BrandThrough an Interactive Voice Response System, an enterprise can effectively blend in its brand image while interacting with the customers while they call. Passing on audio notes of the tones that exactly match the brand identity is an ideal way to display the brand personality. One can leverage benefits like customising the IVR Number according to the present campaign/marketing initiatives and meanwhile monitoring, mapping and advancing on customer experience.
  
  Recording Calls with Real-time ReportsCall logs and recordings are maintained by each customer and the status of the call (connected/not connected/missed) is also documented through an Interactive Voice Response System Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further, audits can be performed on these calls to understand if there are any deviations in the process.

Additional Information:

• Item Code: 560021
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: A Professional Persona With Interactive Voice Response System, an enterprise can professionally cater to the requirements of its customers. What it does is takes input from the caller via a keypad, processes the request and redirects the user to a dedicated department which can solve the customer issue. This represents a predefined approach to resolve issues hassle-free and professionally Multi-Language Support Customers can choose their preferred language in which they are comfortable with while deviating from the options available through IVR. Enterprises can reduce language difficulties and provide satisfactory customer experience. Increase Agent Efficiency IVR enables agents to be more productive by systematically handling call transfers. By call monitoring and recordings, agents can boost their productivity over time. This results in the overall efficiency of both agents as well as the company. Feedback Collection Capturing surveys and opinion polls are easier with Interactive Voice Response System . Agents can connect the callers to a dedicated IVR post the completion of their calls to collect important and confidential information. Business advantages of IVR Service provider More lead generation With the help of IVR, customer requirements can be easily prioritized thus ensuring more leads and customer satisfaction. Automate customer care Provides the customers with an option to self-serve which eliminates the need of agents to provide assistance to customer requests. Reduce operational costs IVR system replaces the customer service agents who answer the customer calls and direct them to respective agents, therefore reducing the operational costs of the organization. Manage large call volumes With the help of advanced multi-level IVR, peak hour call load can be handled by resolving the queries of multiple customers at the same time.

Additional Information:

• Item Code: 450010
• Production Capacity: Unlimited
• Delivery Time: Instant
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Additional Information:

• Item Code: 340021
• Production Capacity: Unlimited
• Delivery Time: Instant
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Best rated IVR provider in Delhi NCR for your business

Re-define your customer calling experience with an Interactive voice response.

Why does your business need an IVR solution?

IVR or Interactive Voice Response system lets you manage your business calls efficiently by automatically responding to user queries and routing calls to concerned agents without any human intervention. It acts as a virtual receptionist for your business giving your brand a more professional look!

Manage your Delhi business calls easily with an IVR

Ensure 24X7 availability to your customers

IVR acts as a virtual receptionist for your customers round the clock. With the help of an IVR, customers can connect with agents all the time irrespective of geographical location and time. In addition, it also allows them to drop a voicemail after office hours when no agents are available to answer the calls.

Transfer error rate reduction

 

IVR will transfer calls to the right departments without compromising its speed & accuracy. There would be no call holding process as in the traditional PBX system. All the process works seamlessly without any human intervention that results in zero transfer error rate. Hence, makes a perfect customer calling experience.

Features of an IVR

Call masking

Hide your personal number behind virtual number to maintain privacy between you and your customers.

Call recording

 

Record your customers calls to resolve on-call disputes and train your staff with the help of call recordings.

Automatic call routing

 

Collect input about the callers’ requirement and routes call automatically to the right department.

Sticky agent

 

Connect your callers with a pre-defined executive whenever they call on your IVR number.

Virtual receptionist

 

Invest your capital in an IVR and reduce the human error rate by inculcating voice greeting in your business processes.

Call tracking

 

Track business calls and gets a detailed analytical report about the number of calls missed/received.

CloudShope as the best IVR service provider in Delhi NCR

Enhanced customer calling experience with best IVR service provider

Cloudshope is a cloud-based call management system that provides business solutions that can improvise customer calling experience. With serving over 7000+ businesses worldwide, Cloudshope is one of the leading IVR providers in Delhi NCR and India. It comes with some exclusive features like IVR, Tollfree number, Virtual number, CRM integration, Live panel, etc.

Multilingual IVR

 

Cloudshope cloud-based IVR system assists businesses in customizing their IVR according to their business needs. They can segregate callers based on their geographical location to make callers experience more personalized. Through an IVR, customers can speak to the agents in their local language anytime.

Additional Information:

• Item Code: 405001
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What is an IVR? Interactive voice response (IVR) is a cloud telephony solution where callers are greeted with a professional voice every time they make a call. It routes calls to the right departments based on callers¿¿¿ input. Callers can also drop a voicemail after office hours. How to get an IVR in Delhi NCR? Sign in for your 3-day demo. Get access to the CloudShope ¿¿¿Live¿¿¿ dashboard. Pick your IIVR service. Put in all the required details or call us at 9027890278 Who is the best IVR service provider in Delhi NCR? There are multiple IVR number providers in Delhi NCR. What¿¿¿s essential that which provider gives you add on benefits and easy customer support. CloudShope assures you multiple benefits for your business with some exuberant features and 24*7 support.. What are the services offered by IVR service providers in Delhi NCR? CloudShope provides an advanced IVR system for your business with some astounding features like call routing, tollfree number, CRM integration, Live call reports, etc. Can I get an IVR Delhi demo trial? You can take your 3 days free IVR demo. visit www.cloudshope.com

WELCOME TO Cloudshope

CloudShope is the fastest growing cloud telephony company, ivr service Provider Company in Noida, Delhi, Gurgaon, NCR and across India. CloudShope an Interactive Voice Response (IVR) which is simple, can process over a million calls an hour, usable, voice-driven, Voice XML and CCXML-powered IVR platform, cloud hosting services, and developer solutions. We are among the top IVR and Virtual number provider in Delhi NCR.

We are experts in providing digital marketing solutions, E-mail marketing, Bulk SMS, Interactive Voice Response (IVR), Website Design and Development, Search Engine Optimization, Pay Per Click, Social Media Marketing and Bulk SMS Service Provider. As a digital marketing organization we deliver robust results which ensure excellent returns on investment.

Mesha Media Group strongly believes in excellence and ethics. We have grown in a very short time to be one of India’s leading digital marketing, IVR companies in Noida. Thanks to all our clients, who tell us that your IVR service provider in Noida itrustworthy, ethical in business, deliver what is committed, innovative and processes driven organization.

IVR

CloudShope Solution is the best IVR Service Provider in India, offering cloud-based IVR Service at the most affordable rates. And Top leader in providing IVR (Interactive Voice Response) Service in India

CloudShope Solution creates you in a win situation for both the buyers and sellers. A buyer having to requested pieces of information from several businesses that offer the product/service that they are looking for and the sellers are given the opportunities to pitch their product/service to someone who has given them permission. Lead generation is a basic need for any type of business in the marketing field. For the best leads generation, we are offering IVR and voice calls/SMS services in India.

IVR (Interactive Voice Response) System is a computerized telephony voice platform, it automates various customer/client services and gives much more-needed control to the end-users. IVR service leverage the latest developments in Computer and telephony industries. Cloudshope Solution is a Virtual number service provider that provides callers with a menu of options for navigating the phone system to reach the department or phone number they desire. An auto attendant can be quite simple, or it can provide advanced features such as voice recognition and text-to-speech translation. So, When you dial your phone banking A pre-recorded voice greets you, guides you to avail various services provided by the bank, and Acts as a navigator to get the right information sought by you.

IVR Special Features:-

1. Leads Management
2. On-Hold Music
3. Support 24×7 Hours
4. Pop Up
5. Call Recording
6. Call Transfers
7. Call Logs
8. Multiple Extensions
9. Number Portability
10. Toll-Free Numbers
11. Call Forwarding
12. Round Robin Call
13. SMS Alert

Benefits from using IVR service in India
Here is a list of some of the benefits of using the IVR service.

Increase first contact resolutions– IVR service increase 1st contact resolutions because the callers are always directed to the relevant persons who are able to deal with his/her needs in the right way.

Increases customer service efficiencies– People who are work in a firm or company that uses IVR services in India are much more efficient at solving certain issues and fulfilling certain needs of the customers that they are assigned to.

Additional Information:

• Item Code: 40056789
• Production Capacity: Unlimited
• Delivery Time: INstant
• Packaging Details: Increases customer service efficiencies¿¿¿ People who are work in a firm or company that uses IVR services in India are much more efficient at solving certain issues and fulfilling certain needs of the customers that they are assigned to. Increases the agent and agency efficiency¿¿¿ People who work in organizations/companies with IVR services in India are more skilled in dealing with certain problems, are less likely to connect the calls to other employees and are less likely to consult with the managers & support teams. Therefore, IVR services in India leads to a significant increase in companies and agent efficiencies. Reduce operational costs¿¿¿ IVR services in India replace customer service and the receptionist who answered calls and transferred them to the right agents. IVR services are also quite affordable, increase efficiency, and lower operational costs. Quality IVR Service Provider IVR is the need for this advanced technological world. IVR (Interactive Voice Response system) is an important component for any business today. An IVR is a device that can help you to decrease your costs and increase customer satisfaction in your small or large business. But there is a need for every business to select the best IVR Service Providers in India for SMEs that meets the exclusive and significant needs of your Online /offline business. Alobha Technologies is the one best IVR Service provider in Noida, INDIA. Quick Response Call system Virtual Phone/IVR Number is a trending technology to support the business communication scale quicker and track better. A professional image of a business is created when you are using IVR services for your business. You have the full right to discover a powerful and convenient way to connect with your customers and prospects without infrastructure worries. There are lots of IVR services providers in the market but you have to find out the right one for your business who gives complete features and benefits of IVR services.

With the increasing inclination towards customer oriented business practises, An IVR service provider in Delhi can be a boon for every business across the national capital region. Keeping a regular touch with your audience is imperative for running of a successful business. An IVR or Interactive Voice Response in an invaluable tool for any company and along with smoothening up your organization’s communication, it helps in cutting down the costs involved in manually keeping a touch with the customers. An IVR system uses a telephonic menu system which enables the identification, segmentation and the routing of callers to the concerned person in your team.

 

An IVR application provides a pre-recorded voice response for various situations and eases your task of communication with your organization’s audience. It is a software that enables an organization to use the pre-recorded greetings or menu that your customer can access through a phone keypad as well. Being a renowned and one of the most trusted IVR service provider in Gurgaon, we make sure that you may the most of your business’ communication with your customers.

 

When you shortlist an IVR company for your business, make sure that you are clear on these questions:

• Can you integrate the IVR system with other software or hardware applications?
• Is the IVR system easy to modify over time?
• Can you try the IVR system before you buy it?
• How will your customers navigate the IVR system?
• What type of customer interaction can the IVR system handle?

 

You can s use a virtual telephone number that can forward your calls to the desired numbers as per your requirement. We are proud to be known as the best virtual number service provider in Gurgaon and we can assist you in running all the communication involved in your business smoothly. The virtual numbers offered by SMS Plus are cost-effective, geographically flexible and enable external device forwarding. You can also associate with us as a virtual number service provider in Delhi and work upon your business’s communication successfully and a hassle-free manner.

Get familiar with IVR Features

IVR Services provides a package of various advanced features for their valuable customers. Here are some of the features: -

 

Welcome Message

An automated Welcome Message is run when you immediately connect to the IVR. This will greet the customer first and then ask them for the next step.

 

Call Tracking

A lot of features are provided by IVR. It creates a simple and free of cost channel for customers to access you. Track your overall calls with a cloud-based telephone system. Avail our Virtual Number Service today!

 

Connect to the right client faster

By the option, you can manage delay times proficiently by giving caller’s a choice from multi-tiered menus to connect to suitable clients or queues.

 

Easy CRM integration

Get easy to use an IVR system and better communication with IVR that can convert text into speech. CRM is easily integrated with any of the IVR Numbers.

 

Toll-free number

A complete toll-free number is provided with these services. So, customers can directly reach you without any call charges.

 

Low-cost Services

All IVR services are available at cheap rates which are easy to buy. They support a lot of features embedded in it.

 

Real-Time Reporting

You can track all live time calls and check the status of daily calls with IVR Services. Interactive Voice Response is designed as per customer needs.

Additional Information:

• Item Code: 3002650
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Increase Your Business Profits! IVR Services Provider and Virtual Number Service in Delhi, Noida, Gurgaon, Faridabad, Ghaziabad and India. Super Office cloud telephony communication one stop solution This entry was posted in Blog and tagged Best IVR Service Provider in Delhi, IVR Service Provider, IVR Service Provider in Faridabad Delhi Noida

Multi-level IVR Overview

This article provides information about the Multi-level IVR.

The Multi-level IVR feature is available to Cloudshope MVP Premium and Ultimate customers in the US, Canada, and UK. Up to 250 IVR Menus can be added.

Sample Usage

 

A dentist office provides services to both English and Spanish-speaking customers, and would like to offer callers a bilingual Auto-Attendant feature based on their language selection. The IT manager can configure two separate voice menus, one in each language, to provide selections such as office hours, appointments, and billing.

Let’s say a nationwide furniture retailer has five stores located in San Francisco, Chicago, New York, Dallas, and Miami. Each store has its own direct business number and automated menu to serve local customers. To better brand the retail chain, the IT Manager sets up a main toll-free number for its Auto-Attendant system, and connects all local phone menus to route incoming calls to stores nationally.

Features and Benefits

 

• Create and implement flexible IVR menus for handling incoming calls.
• Get centralized phone routing management for multiple locations/offices via cloud-based services anywhere, anytime.
• Optionally add a direct number (DID) for each IVR menu independent of the main company call handling.
• Create up to 250 IVR menus per account, including sub-menus.
• Use the intuitive graphical Visual IVR Editor to manage and configure your company’s automatic attendant--from your online account or from a tablet. 
• Import XML files for quick deployments and bulk changes.
• Easily create IVR prompts with flexible options: text-to-speech, self-record, or file import with professional recordings (supported audio files: MP3 and WAV).
• Summarize results of any misconfiguration, such as non-existing extension or missing prompts, with validation function.
• Easily customize inbound call routing and telephone prompts for after-hours and holidays. 
  
  

How it Works

• • CloudShope offers IVR Tools to configure phone tree menus, including an easy-to-use Visual IVR Editor, as well as tools to add/manage prompts and import/export XML files.   
    
    

Additional Information:

• Item Code: 300789
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: When a call to your company's main number comes in through the Auto-Receptionist, it plays the company greeting that you have set up in your IVR Settings. It may be either the default greeting or a custom greeting. A custom company greeting, such as the example below, works when the appropriate IVR Menus are set up. Generally, you must switch the Auto-Receptionist from Single-level to Multi-level IVR mode for the IVR Menus to work since the Main Company Number will always follow the rules set in the Auto-Receptionist. However, an IVR Menu will work even if the Auto-Receptionist is set to Single-level if the caller dials the direct number assigned to the IVR Menu (not the Main Company Number). Sample Custom Greeting Thank you for calling . For the press 1, to leave a message press 2, for the dial-by-name directory press 3, to schedule an appointment press 4. If you know the extension number of your party, you may dial it at any time. How do I set up a Multi-level IVR Step 1: Add an IVR Menu Step 2: Set up the IVR Prompts Step 3: Set up the Key Presses Step 4: Add Key Presses Step 5: Activate the IVR Menu Step 6: Change the Company Fax/SMS Recipient Add an IVR Menu Log in to the CloudShope Online account. Go to Admin Portal > Phone System > Auto-Receptionist > IVR Menus tab. Click New IVR Menu. Enter the Extension Number and Extension Name. Click Save. You will be redirected to the IVR Menus page. Set up the IVR Prompts To set up your IVR Prompts, click the IVR from the IVR Menus list. Click Prompt. This section is where your Custom Company Greeting goes. Your two Prompt Mode options are: Audio Text-to-Speech Audio If you choose this option, you need to add a prompt to the Prompts Library. The prompt may either be a pre-recorded custom company greeting in .mp4 or .wav format that you need to Import to the system or a real-time recording via phone or your computer audio under Record Prompts.

Multi-level IVR solution
for your business

Renovate your business call handling process by adding IVR layers to your business phone system.

Benefits of multi-level IVR System

Automatic call routing

Route your customers calls to the concerned departments automatically in a minimal amount of time with multi-level IVR.

Professional voice greeting

 

Make your business sound professional in front of your callers by giving welcome greetings to your customers.

Effective brand marketing

 

Engage your customers via audio offers, promotions, product updates with a multi-level IVR.

Self-help options

 

Save your agents’ & customers time by adding basic queries solution in your multi-level IVR panel.

Data capturing

 

Gather product related data of your customers by appending audio-based questionnaires into your multi-layer IVR.

Location-based routing

 

Route your customer calls basis their geographical location to personalize your customer calling experience.

Swift your business communication with multi level IVR

 

24X7 availability to your customers

With an IVR, customers can connect with agents even after business hours. All they need is to dial business number after that their call gets routed to the concerned departments and available agents at that time. In case of unavailability, customers can drop a voicemail with their mentioned name and number.

Multi-driven menu system

 

Multi-Level Interactive Voice Response (IVR) systems can add multiple menus basis business requirements. Callers are asked to choose an option from audio menus and then based on their selection are given another set of menus. As a result, calls get routed to the right departments and concerned agents in a minimal amount of time.

Additional Information:

• Item Code: 500678
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What is multi-level IVR? It is an automated receptionist which allows you to add IVR at different levels. For e.g. press 1 for sales, Press 2 for support. When customer press 1; call will get routed to the second level IVR or sales IVR. What are the features of multi-level IVR? MyOperator multi-level IVR comes with an advanced cloud based call management system including features like call tracking, call reports, tollfree number, CRM integration. How to get multi-level IVR? You can contact us on 90278-90278 or email us at info@cloudshope.com and connect with our representative. Who is the best IVR service provider? There are multiple IVR providers in the market, however, CloudShope takes a step ahead in providing best cloud telephony solution with its unique features, secure servers, easy refund policy and 24*7 available customer support. Can I take a trial of CloudShope mutli-level IVR? You can take a free 7 days trial

Guarantee Quick Query Resolution with Multi-level IVR

Provide your customers with rich customer experience by integrating your telephony system with IVR. An IVR answers all the incoming calls with its auto-receptionist feature. You can personalise customers’ calling experience by playing a pre-recorded welcome message to greet your callers.

By using IVR in your business, you can attend to your customers 24*7. Self-service option let your callers resolve their query without any assistance. This automation reduces the workload of your agents and gives callers a speedy way to resolve queries.

Skill-based routing eases the calling process by intelligently forwarding the call to the best-suited agent. You can also quickly scale your telephony system on-demand without having to worry about the added infrastructure or price.

With sticky agent feature, callers can connect to the same agent they earlier had a conversation with. This feature provides quick and quality query resolution to customers. Integrating your telephony system with CRM facilitates an error-free and smooth customer experience.

On Servetel’s comprehensive real-time dashboard you can track and monitor all your live calls and agents. You can even whisper or barge in the ongoing call to assist your agents. And with our affordable plans, you are ensured to yield maximum return on investment.

FEATURES

 

Delivering Best-in-class IVR Solution

Call RecordingKeep a check on customer service quality by automatically recording every customer conversation.

Multi-levelAdd multiple levels into your IVR seamlessly and customise every level with different recordings and menu options.

Sticky AgentConnect with the same agent every time your customer contact customer service and ease up their calling process.

Auto-ReceptionistAnswer every customer call automatically by greeting the caller with a warm welcome message.

Call BargingTrain and help your agents by silently listening to all customer conversations without letting the customers know.

Skill-Based RoutingRoute the caller to the most-skilled agent for the query and ensure a quick and efficient resolution.

Delivering Value for Money

Easy Scalability

Instantly add or remove calling channels on request without worrying about the infrastructure or other costs.

User-friendly Web Portal

Smoothly navigate through the web portal and easily configure your IVR structure with easy-to-understand menu options.

Live Call Monitoring Dashboard

View the live status of your active, on-hold and hung-up calls on a comprehensive real-time dashboard.

Round the Clock Support

Contact our support team any time of the day over email, chat or call and get instant support from our expert agents.

No Setup Required

Get started with your services by using our web portal and eliminate the need for hardware installation.

RM Integrations

Integrate your telephony system with CRM to synchronise data across channels and perform in-depth analysis of collected data.

Additional Information:

• Item Code: 5001234
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Why choose CloudShope Best-in-Market Pricing Get high-quality cloud telephony suite with minimal effort and cost investment. 99.99% Uptime Guarantee CloudShope offers 99.99% SLA-backed uptime with N+1 redundant infrastructure. End-to-End Customer Service From research to post-purchase assistance, we ensure hassle-free customer service at every step. Enhanced Customer Support Get enhanced live assistance from our product experts over email, chat and call. API Integrations Innovate your business solutions with CRM and other third-party application integration. Cloud Telephony Suite Get access to fully functional cloud telephony suite along with free SMS & call credits.

Improved Customer Experience Through an Integrated IVR
What is IVR Interactive Voice Response System:IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.
In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.

How does the IVR Number System Work?Customer reaches out on the business phone number provided by your websiteThey hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcomeOnce the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.

24x7 Customer SupportCustomers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.

Live PanelAgents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.

Multi-level IVRMultiple levels in IVR can be created and configured separately with brilliantly-designed call flows.

Intelligent Call RoutingCall routing intelligently routes every caller to the right department & agent so that long call queues can be excluded.

Instant NotificationsMissing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.

Intuitive IVRDesigning a crisp Interactive Voice Response System for your customers helps them to achieve what they want at a faster pace. Constructing a menu that helps the customer navigate through correct options and route their call to the dedicated department will help and ease their queries timely.

Personalised ConnectWith Interactive Voice Response Number System, an enterprise can create a platform with diverse regional languages & dialects which further can interact with callers and route them to desired departments. Also what an IVR does is greets the caller with their name which itself creates a lasting impression

Customer DatabaseWith Interactive Voice Response Solution, an enterprise can build a database in the most organic way possible. It stores every transaction ever made with any customer. The agents need not find any old transactions manually connected with the customer, Interactive Voice Response System accumulates all the history associated which further helps the agent to proactively pick up the issue and efficiently converse with the customer.

Represent Your BrandThrough an Interactive Voice Response System, an enterprise can effectively blend in its brand image while interacting with the customers while they call. Passing on audio notes of the tones that exactly match the brand identity is an ideal way to display the brand personality. One can leverage benefits like customising the IVR Number according to the present campaign/marketing initiatives and meanwhile monitoring, mapping and advancing on customer experience.

Recording Calls with Real-time ReportsCall logs and recordings are maintained by each customer and the status of the call (connected/not connected/missed) is also documented through an Interactive Voice Response System Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further, audits can be performed on these calls to understand if there are any deviations in the process.


A Professional PersonaWith Interactive Voice Response System, an enterprise can professionally cater to the requirements of its customers. What it does is takes input from the caller via a keypad, processes the request and redirects.

Additional Information:

• Item Code: 4003211
• Production Capacity: IVR Service Provider
• Delivery Time: IVR Service Provider
• Packaging Details: Multi-Language Support Customers can choose their preferred language in which they are comfortable with while deviating from the options available through IVR. Enterprises can reduce language difficulties and provide satisfactory customer experience. Increase Agent Efficiency IVR enables agents to be more productive by systematically handling call transfers. By call monitoring and recordings, agents can boost their productivity over time. This results in the overall efficiency of both agents as well as the company. Feedback Collection Capturing surveys and opinion polls are easier with Interactive Voice Response System . Agents can connect the callers to a dedicated IVR post the completion of their calls to collect important and confidential information. More lead generation With the help of IVR, customer requirements can be easily prioritized thus ensuring more leads and customer satisfaction. Automate customer care Provides the customers with an option to self-serve which eliminates the need of agents to provide assistance to customer requests. Reduce operational costs IVR system replaces the customer service agents who answer the customer calls and direct them to respective agents, therefore reducing the operational costs of the organization. Manage large call volumes With the help of advanced multi-level IVR, peak hour call load can be handled by resolving the queries of multiple customers at the same time. What is IVR? Interactive Voice Response (IVR) is a technology utilized to automate the inbound calls by allowing businesses to interact with customers through pre-recorded voice messages with DTMF input using a keypad. Which type of IVR should I use? The utility of IVR is based on the requirements of the business you own. We can help you with figuring out the best type for your enterprise. Contact us to know more.

IVR NumberAutomate your call centre and handle innumerablecalls seamlessly with cloud-hosted IVR system.

Transform Your Business with IVR
Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.
By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.
IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.
Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.
Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.
CloudShope real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment.

Add-on Application Integration
Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.

Programmable Multi-level IVR
Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.

Profesional Voice Over Artists
Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.


Live Call Monitoring Dashboard
Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls.

Built-in Text-to-Speech
Dynamically convert written texts into audio messages to align your message scripts with customer needs.


Build Professional Brand Image
Greet callers with a warm voice message and reflect a professional brand image in every customer conversation.

Boost Agent Productivity
Maximise agent’s productivity by eliminating everyday mundane tasks and shift focus on high-value customer interactions.

Handle High Call Volumes
With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.

Deliver Rich Customer Experience
Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents.

Maximise First Call Resolution
Redirect calls to the best-suited agent and ensure a successful query resolution in the first call itself.

Best-in-Market PricingGet high-quality cloud telephony suite with minimal effort and cost investment.

Enhanced Customer SupportGet enhanced live assistance from our product experts over email, chat and call.

API IntegrationsInnovate your business solutions with CRM and other third-party application integration.

Additional Information:

• Item Code: 9022009
• Production Capacity: IVR Service Provider
• Delivery Time: IVR Service Provider
• Packaging Details: An IVR is a pre-recorded voice menu communicated to a caller as soon as they call (or right after a pre-recorded greeting) that responds to key inputs (usually numbers 0 to 9 on the keypad) or voice commands. It is interactive in the sense that it can be over multiple levels¿¿¿much like a flow chart¿¿¿and it prompts responses from the caller. It efficiently gathers basic data for the live agent to help a caller better, or even to eliminate the need of an agent for simpler queries and information requests. It takes advantage of DTMF (dual-tone multi-frequency), which are essentially sounds corresponding to each key that are recognised on the other end as the intended input. The IVR is set-up using cloudshope easy-to-use portal, where various options, recordings, and their flow can be easily designated. These days, it¿¿¿s also about artificial intelligence (AI) and voice inputs, which are used to improve the IVR experience. There are three types of IVRs that cloudshope provides. Single-level IVR, as the name suggests, requires a single input before routing/disconnecting. Multi-level IVRs function across levels. And custom dial-plan IVRs allow for more functionality as per your requirements. Yes, the IVR can be tweaked as per the customer¿¿¿s need. This includes multi-input digit tracking, and using APIs to interact with the database, among other requirements. Different dial-plans can be implemented according to the set-up.

How interactive voice response works

Interactive voice response phone system typically consists of the following components:

1. A TCP/IP network to provide internet and intranet connectivity.
2. Databases to supply IVR applications with relevant data
3. A web/application server where the IVR software applications will live. This server can host multiple applications, which are all written in VoiceXML. For example, there could be applications for contact centers, outgoing sales calls and speech-to-text transcription.

From here, one of three types of IVR systems is typically constructed.

• Touch-tone replacement: This system prompts callers to use a touch-tone keypad selection to access information. For example, a pre-recorded message may say, “Press one for store hour information,” and the caller would respond with “one.”
• Directed dialogue: This type of IVR provides specific verbal prompts to callers depending on their inquiry. For example, the recording may ask, “Are you looking for store hours or location information?” The caller may respond with “store hours.”
• Natural language: This advanced IVR system uses speech recognition to better understand user requests. For example, the system prompt may ask, “what information are you looking for today?” and the caller may reply with “I’m looking for store hour information” or other similar phrases.
  Benefits of interactive voice response

  IVR technology offers competitive advantages to businesses and advances their automation efforts. Some key benefits include:

  • Efficient call routing: After obtaining relevant information from a given caller, IVR solutions route calls to the appropriate call-center agent, reducing wait times and increasing first contact resolutions.
  • Lower operational costs: IVR systems are incredibly cost-effective. They not only reduce high call volumes for customer service representatives, but they can extend access to information during off-peak hours of the day, such as nights, weekends, and holidays.
  • Error Reduction: When deployed effectively, IVR systems can reduce errors within the customer service process as it does not depend on a human customer service representative to take notes and route incoming calls appropriately.
  • Increased security: Some IVR systems incorporate voice recognition technology to verify the identity of an individual, adding an extra layer of security. This can be helpful for highly sensitive personal information, like social security and phone numbers, checking and savings account information, and lab results from doctor’s appointments.
    
    
  • Challenges of interactive voice response
  • While interactive voice response can offer benefits to businesses, the technology still has limitations that it needs to resolve and optimize for.
  • Overcomplex IVR menu options: While IVR technology can streamline the call flow within call centers, it can also frustrate callers if the automated messaging system is too complex. Long pre-recorded messages may require callers to wait unnecessarily to select their intended option, resulting in lower customer satisfaction.
  • Long hold times: Despite the advances in technology, long wait times remain a problem on many IVR systems. Callback functionality can alleviate frustration as callers can continue with other tasks in their day until a customer service representative is able to attend to their request.
  • Impersonal communication: When customers are calling a support line, they may already be highly frustrated by a product or service issue. An automated messaging system may exacerbate frustration as a recording does not have the ability to empathize with their current problem.

Additional Information:

• Item Code: 700321
• Production Capacity: Unlimited IVR Service Provider
• Delivery Time: Instant
• Packaging Details: Applications of interactive voice response IVR solutions have been utilized across a variety of industries, including banking, healthcare, education, and retail. Below we’ll delve more deeply into these use cases: Healthcare: IVR technology has a number of practical uses within healthcare, such as pre-treatment questionnaires, patient satisfaction surveys, lab and appointment scheduling, post-discharge follow-up, lab results and patient monitoring. This research (link resides outside IBM) also highlights how it can increase overall patient satisfaction by reminding patients to adhere to their medication schedule. Education: Research (link resides outside IBM) has shown that educational institutions can implement IVR to assist parents in retrieving a status update on their child's performance and attendance in school. Parents can register with the system and then input a username and password to access key information on future calls. Customer Service: Customer service call centers straddle across multiple industries. These centers are set up to handle a high volume of inbound calls using automated menus and pre-recorded to handle customer queries and complaints. Finance: IVR can also be leveraged for a variety of tasks within banking and finance. They can provide account information, like account balances and loan application statuses, as well as enable changes to investment portfolios. Interactive voice response and IBM IBM Watson® Assistant is an AI virtual agent that solves customer problems the first time. It provides customers with fast, consistent, and accurate answers across applications, devices, or channels. Using AI, Watson Assistant learns from customer conversations, improving its ability to resolve issues the first time while helping to avoid the frustration of long wait times, tedious searches and unhelpful chatbots. Watson Assistant optimizes interactions by asking customers for context around their ambiguous statements.

Our IVR Service Provider is the most user-friendly and valuable product in the market. We have listed the important features of IVR along with the Quotation.

INTERACTIVE VOICE RESPONSE ( IVR ) Voice Call And Bulk Msg ServiceInteractive Voice Response ( IVR ) is the work-horse application in the telephony world. By leveraging the power and intelligence of the computer, sophisticated automated telephone applications can easily be designed and implemented at EHS. The vertical application potentials are practically endless. An Interactive Voice Response System can be used to automate a wide range of services and data requests. By combining the input of the caller with menu driven scripts Clients, potential clients, and employees can call into your organization or to a remote IVR call center, using a touch-tone telephone and interact with the system in real time in a host of applications.

 

• EHS IVR has built-in speech recognition capabilities.
• Allowing callers to speak their important information to the IVR rather than press keys on their telephone keypad.
• EHS IVR can interact with callers in a clear, natural dialog and return information based upon what the caller says.
• EHS IVR also has the ability to send faxes and email to employees or clients based upon telephone interactions between callers and the IVR system.

Backed by a team of professionals, we are offering a broad assortment of IVR Domain Hosting Service to our customers. These voice call services are executed as per industry standards. Also offered services are admired for their perfect execution pocket-friendly price, and client-centric approach.

INTERACTIVE VOICE RESPONSE ( IVR ) Voice Call And Bulk Msg ServiceInteractive Voice Response ( IVR ) is the work-horse application in the telephony world. By leveraging the power and intelligence of the computer, sophisticated automated telephone applications can easily be designed and implemented at EHS. The vertical application potentials are practically endless. An Interactive Voice Response System can be used to automate a wide range of services and data requests. By combining the input of the caller with menu driven scripts Clients, potential clients, and employees can call into your organization or to a remote IVR call center, using a touch-tone telephone and interact with the system in real time in a host of applications.

 

• EHS IVR has built-in speech recognition capabilities.
• Allowing callers to speak their important information to the IVR rather than press keys on their telephone keypad.
• EHS IVR can interact with callers in a clear, natural dialog and return information based upon what the caller says.
• EHS IVR also has the ability to send faxes and email to employees or clients based upon telephone interactions between callers and the IVR system.

Additional Information:

• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Android Based Auto Dialer System with CRM

What is an Integrated voice response system(IVR)

An IVR is a pre-recorded voice menu communicated to a caller as soon as they call (or right after a pre-recorded greeting) that responds to key inputs (usually numbers 0 to 9 on the keypad) or voice commands. It is interactive in the sense that it can be over multiple levels—much like a flow chart—and it prompts responses from the caller. It efficiently gathers basic data for the live agent to help a caller better, or even to eliminate the need of an agent for simpler queries and information requests.

How Does and IVR System Works?

It takes advantage of DTMF (dual-tone multi-frequency), which are essentially sounds corresponding to each key that are recognised on the other end as the intended input. The IVR is set-up using Servetel’s easy-to-use portal, where various options, recordings, and their flow can be easily designated. These days, it’s also about artificial intelligence (AI) and voice inputs, which are used to improve the IVR experience.

What are the different types of IVR:

There are three types of IVRs that CloudShope provides. Single-level IVR, as the name suggests, requires a single input before routing/disconnecting. Multi-level IVRs function across levels. And custom dial-plan IVRs allow for more functionality as per your requirements.

Can I get customize ivr solution from CloudShope?

There are three types of IVRs that Servetel provides. Single-level IVR, as the name suggests, requires a single input before routing/disconnecting. Multi-level IVRs function across levels. And custom dial-plan IVRs allow for more functionality as per your requirements.

Can I add IVR on my existing Number?

You can, and in two different ways. The first one has Servetel provide a virtual phone number to which you forward calls from your existing number. This number is then used for IVR services. Or, the second way has the customer port their number to Servetel. This resolves all forwarding issues that might occur in case the existing number is from a different telephony circle.

How long it will take for activation of IVR Services?

In case you are opting for a robotic IVR, it can be implemented within four working hours. For human recording IVR, expect it to take Max 4 Hours

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.

By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.

IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.

Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Additional Information:

• Item Code: 201407
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties. Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience. Servetel¿¿¿s real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment. Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications. Design your Mutli Level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure. Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need. Review your call centre¿¿¿s performance by keeping a check on the live status of active, on-hold and disconnected calls. . Dynamically convert written texts into audio messages to align your message scripts with customer needs. Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling. Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation. Greet callers with a warm voice message and reflect a professional brand image in every customer conversation. Maximise agent¿¿¿s productivity by eliminating everyday mundane tasks and shift focus on high-value customer interactions. With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.

What is an IVR Solution?

Interactive Voice Response (IVR) is a technology that lets businesses automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & Text to Speech technology. It works on DTMF input entered by the customer. With IVR, interact with callers & route calls to agents when required

Benefits of IVR Solution

 

Guide your customers to the right agent, through multi-level category menus assisting them to resolve their queries faster.

Keep up with the customer’s requirements ensuring more leads and customer loyalty through a rapid iteration process.

Enable your callers to talk to experts as per the options selected from the offered menu of multi-level IVR.

Handle large call volume by connecting to multiple customers automatically at a single time via advanced multi-level IVR.

Personalize customer interactions through welcome greetings such as their names, while predicting their needs based on past interaction history.

With a smart plug-n-play solution integrate your existing CRM software for easy access.

Forward all customer calls to agents mobile numbers, as well as landlines to manage business calls from anywhere.

Offer multilingual support to customers with customized English, Hindi and regional custom messages.

Offer 24x7 uninterrupted support to your customers via record messages and provide instant query resolvement.

Call routing enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time.
Customize the call flow with a menu categorized along with several sub-menu options to help your customers navigate their queries.

Respond to an unlimited number of concurrent inbound calls at a time to reduce customer wait time.

Record every call in real-time to listen to them later and maintain quality standards.

Clients and customers engage with IVRs regularly to resolve queries and to receive news about product launches. The best IVR solution automatically understands the intent behind each call and drives valuable insights in real-time based on caller behavior. The call is automatically connected to the ideal agent, who can quickly resolve the query based on prior intent.

Hosted IVR solutions are automated call management solutions that initiate communication with customers with a personalized greeting. The automated bot asks relevant questions from callers, giving them the ideal agent to connect to instantly. Hosted IVRs are cloud-based solutions that do not require expensive infrastructure investments or on-premises hardware. Data is completely secured on the cloud and can be accessed by team members within the organization.

While IVR stands for Interactive Voice Response, OBD is a common name used for outbound calling. IVR helps customers connect to the right agent through an interactive dial-pad input system. Outbound is a marketing-based communication channel that engages with customers on their contact numbers for offers, promotions, opt-in, etc. Businesses wanting to learn more about outbound

Hosted IVR solutions are automated call management solutions that initiate communication with customers with a personalized greeting. The automated bot asks relevant questions from callers, giving them the ideal agent to connect to instantly.


IVRs enable action-oriented processing based on the input provided by customers calling into the customer service number. They can press various options on the number pad, and gain access to the right agent in the shortest time possible. IVR segregates different incoming calls intelligently, based on the intent of the engagement. Key areas, such as technical issues, lead inquiries, payment issues etc. can be resolved by leveraging the right IVR

Additional Information:

• Item Code: 201567
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Minimal human intervention ¿¿¿ Error-prone processes are eliminated as IVRs handle the bulk of call routing and agent engagement. Intelligent data storage ¿¿¿ Call data and key details can be stored and analyzed by IVR solutions. Cybersecurity ¿¿¿ Private information can be stored safely with stringent database protection measures. Cost-effective at-scale ¿¿¿ With no infrastructure requirements, operational costs are minimal thereby ensuring cost-effectiveness when handling larger volumes of caller data. More efficient than traditional methods ¿¿¿ Cloud connectivity ensures real-time query resolution, with instant call routing and caller intent analysis. Businesses can ensure that all calls are answered always. No geographical limitations ¿¿¿ Agents can be connected to the callers from any location, without any barriers or restrictions in scope.

Best IVR service provider in India
Implement top-notch IVR service for your business with CloudShope.

About CloudShope provided IVR Service

For businesses across the countries and industries, IVR solutions have made it possible for organizations to encourage seamless communication between all clients, stakeholders, and team members of corporate organizations. CloudShope is a true believer in the power of strong and professional communication and we have seen how IVR does that effectively.CloudShope IVR service has been one of the leading ones in the market, and that’s because of the smart and advanced technology it is built on.

Language options

 

We believe that an IVR service should be capable of providing flexibility to its customers and accommodating their different needs and backgrounds. Hence, we provide multiple language options in which you can set your voice greeting for your customers and ensure the most personalized welcome to them.

Parallel Ringing

 

While there are different users mapped behind your front-end business contact number, you’d always want to assure that no caller has to wait on call for long. Hence, with CloudShope IVR service, your incoming call can ring to all your users simultaneously increasing the chances of faster resolution.

Flexible user mapping

 

CloudShope ensures that you have a scalable and reliable mode of customer communication capable to adjust with your changing business needs. You can add or remove your users with just a few clicks. You can even set different users for weekends and working/non-working hours as per your convenience.

Call Routing Options

 

One of the prime features of IVR service is its ability to route calls to specified mobile numbers. Businesses can choose different call routing options as per their team working. This could be simultaneous routing, one-on-one call routing for a certain time duration to the given set of phone numbers.

Why CloudShope is the best choice for your IVR service provider?

99.9% uptime of your calls

Our IVR service is built on Industry-standard Data Security measures which are built on unbreakable privacy and safety barriers. Our Amazon Web Services provides several options to improve data security, such as security groups, encrypted data storage, secure and personalized access etc. We also provide superior security features such as security groups and network access control lists to assure a protected IVR service.

365*24*7 customer support

Our customer support team will be available round-the-clock for you to help you make the best out of CloudShope

. Our dedicated support team will be there for you whenever you face even a tad of difficulty regarding our IVR service. You can connect with our team on call, email, raise a ticket or chat with us anytime whenever you have queries related to our provided IVR service.

What is IVR service?

IVR service is a product of cloud telephony technology that attends your customer calls, gathers the information given by the caller in the IVR keypad menu and then routes their calls to the concerned executive/department.

How does IVR call work?

When a person calls on your front-end business contact number, a pre-defined voice greeting is played for the caller. The voice asks the caller to select the department of their concern in the IVR keypad menu. As the caller enters the keypad input basis the requirement, the call gets routed to the agent mapped behind that respective department.

 

Additional Information:

• Item Code: 5670098
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Which is the best IVR service provider in India? There are hundreds of IVR service provider in the Indian market and all claim to be the best one. However, what truly outstands CloudShope from the rest is the provided exclusive features, flexibility to customize the IVR service as per your needs and round-the-clock accessible customer support team. How much does an IVR service cost? The cost of IVR service depends on your business requirements and call volume, you can check our detailed pricing. How can I get IVR service for my business? You can connect with us on 9027890278 or leave an email on info@cloudshope.com You can also sign up for a free trial here and we¿¿¿ll arrange a callback for you.

What is IVR

Interactive Voice Response (IVR) is a technology utilized to automate the inbound calls by allowing businesses to interact with customers through pre-recorded voice messages with DTMF input using a keypad.

Which type of IVR should I use?The utility of IVR is based on the requirements of the business you own. We can help you with figuring out the best type for your enterprise. Contact us to know more.

What are the different types of IVR?

There are two types of IVR

• Single level IVR:
  This is the simplest form of IVR which lets you add a single layer of IVR to your call flow. It is generally used for simple use cases where one input is enough to connect an agent or trigger a message.
• Multi level IVR:
  By using multi level IVR, you can use multiple layers of IVR in your call flow to streamline the workflow.
  
  

How can I get an IVR number 

• We can assist you in getting the IVR number for your business. Get in touch with us now.
  
  

What does IVRS stand for 

• IVRS stands for Interactive Voice Response System.
  
  

Why does my business need an IVR number 

• Businesses use an IVR number for improving customer experience, as an IVR number takes away the need for this and gives customers the opportunity to get through to whoever they need to on their first call.
  
  

Can I use my old business number along with the IVR number?

• Yes
  
  
  

Additional Information:

• Item Code: 566098
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Leave no callers unattended. Cloud IVR solutions give your callers an enriching calling experience by providing quicker and smoother assistance. It attends to every caller without any fail and greets them with a personalized message. These messages set the tone of your customer interaction by infusing trust and warmth. With cloud IVR¿¿¿s guided menu structure, your callers get handled with utmost professionalism. Blend of self-service and talk to agent options provides callers with diverse ways to resolve their queries. Self-service option lets your caller find answers to the questions on their own, minimizing any dependency over your agents. Cloud IVR solutions also minimizes call overloads of the agents by intelligently identifying, segmenting and routing the calls to the agents. Filtering out basic queries, it forwards only the complex queries to the agents. Scaling your calling channels is effortless with Cloud IVR solutions. Unlike legacy systems, you don¿¿¿t need to worry about the hefty infrastructure costs to scale your calling capacity. With Cloud IVR solutions, you can scale up your calling channels in minutes without additional effort. With call recording, barging, and analytics features, cloud IVR solutions is an exhaustive customer service product that caters to every calling need of your business. Besides, you get a comprehensive view of all the ongoing activities such as call logs, call recordings and more, on CloudShope web portal and mobile app. Programable IVR Get more done from cloud based IVR. Build a customer-oriented IVR with tailored call flows, intelligent self-service options and optimized call handling strategies. Call Recording Evaluate customer service quality, resolve customer disputes, train agents and make informed business decisions by accessing call recording clips on your portal.

Additional Information:

• Item Code: 450032
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: companies with best ivr auto receptionist interactive voice response in hindi ivr service providers voice over ip twilio ivr pricing ivr service in india cheapest ivr service what ivr means interactive response voice ivr provider in delhi ivrs platform interactive voice responce system ivr based services ivrs company ai ivr voice mail ivr ivr personal ivr api for php how to setup ivr system india ivr solutions india hosted ivr solution cloud ivr ivr number buy virtual phone number ivrs phone number ivr service provider what is ivr call best ivr solutions google ivr systems how to get ivr number ivr providers in india interactive voice response system pdf super receptionist com interactive voice response ivr ivrs system cost ivr s ivr purchase ivr service provider in noida best virtual phone service best ivr systems online ivr service cost of ivr system in india ivr sales what is ivr in telecom ivrs companies cheap ivr services ivrs server i v r call ivr provider india ivr development companies in india answering service jobs home cloud telephony providers bangalore ivr best ivrs system expand ivr inference cloud ivr buy ivr number smart ivr solution ivr service provider near me ivr call system ivr system cost india ivr ai online ivr service interactive voice response services ivr company kerala ivr meaning intelligent ivr ivr company ivr service provider in chennai what is ivr system ivr bot ivr no ivr facility knowlarity funding ivr vendors list ivr quote ivr web services super receptionist app ivr t ivr automation

Additional Information:

• Item Code: 500967
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: ivr software for windows ivr services in india what is ivr system what is ivr software ivr interactive voice response system stock ivr cloud ivr pricing hosted ivr services ivrs call how to buy ivr buy virtual number what is ivr online transaction ivr costs best ivr solutions ivr details buy ivr number best ivr service provider in india ivr number price ivr number meaning ivr calling system ivrs services ivrs system price what is ivr pin cloud based ivr solution payment through ivr ivr service provider in lucknow ivr solution provider ivr for small business ivr hosting india multi level ivr interactive voice response is one form of ivr services ivr concepts conversational ivr superreceptionist login ivr service providers in india ivr service providers in india ivr companies in usa free ivr for business ivr price india ivr rates nsdl ivr number virtual ivr cloud based ivr system ivr technology companies ivr share price ivr recording companies best ivr providers inbound ivr solutions ivr services in noida avaya cloud ivr virtual ivr india ivr code means hosted ivr service ivr stock price what is smart ivr advanced ivr systems in the modern era multilevel ivr ivr value voicent ivr pricing ivrs sms automated ivr services cloudivr knowlarity customer care ivr system providers ivrs meaning super receptionist customer care ivrs services ivr calling interactive voice bot ivr ideas interactive voice response system cost ivr integration answering service interactive voice response system ivrs superreceptionist in login ivr hosted interactive voice response meaning ivr services india ivr companies in delhi

Additional Information:

• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: ivrs providers in india what does ivr means call answering services free ivr recordings interactive voice response companies ivrs call how to buy ivr ivr service provider in jaipur buy virtual whatsapp number what is the ivr which of these ai domains is used by interactive voice response ivr application top ivr companies ringcentral multi level ivr free ivr service india call answering service india ivr service provider in delhi ncr buy virtual number receive sms virtual number provider ivr companies in india superreceptionist login jio ivr service ivr infrastructure ivr service provider near me ivr provider ivr provider ivr flow ivr what does it mean ivr call service ivr company online ivr system hosted ivr solution ivr on cloud ivr service provider in bangalore ivr call meaning virtual assistant call answering service ivr services in jaipur ivr payment gateway providers in india top ivr providers ivr service providers in delhi ivr number provider ivr features ivr service provider in pune pnb ivr services companies with best ivr medicare ivr provider phone number ivr cost interactive voice response system ivr ivr banking ivr price prediction etsrds knowlarity com professional ivr recording company in kuwait hosted ivr loppy ivr system price ivr research cloud telephony companies in india jio ivr service ivr poll microsoft ivr solution smart ivr solution cloud ivr service hosted ivr india how to make ivr call super receptionist user login ivr tools ivr companies

Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn’t going to be economical.

Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.

If you are a business trying to figure out which IVR Provider to go to, this is the right post for you! We researched about some of the best IVR Providers in India and curated a list to make your choices much easier.

Additional Information:

• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: The Lego Of Customer Communication Powering 3 million customer conversations every day, Exotel, is the building block that helps you stay in touch with your customers efficiently over calls and SMS. A Cloud Telephony Platform trusted by more than 1300+ companies of all sizes. Features & Plans: Multi-level IVR, Personalised IVR, Recording, IVR menu customization, Real Time Notifications, Unlimited Channels & Channel Capacity, Visual Drag & Drop APIs, Daily Email Reports, Automated calls & SMS, Conditional call routing.

Proactively communicate with your customers using outbound IVR

Call centres use outbound IVR technology as a way to proactively send communications to customers through multiple channels. Outbound IVR technology can be personalised, and sent through a variety of channels. Personalised notifications can be sent as:

• SMS messages
• Emails
• Social media posts
• Automated voice calls

Is an outbound IVR the same as predictive diallers or robo-calls?

Outbound IVR systems used in call centres are different from predictive diallers and robo-calls. That’s because good outbound IVR systems use CRM integration to deliver personalised customer experiences. In comparison, robo-calls deliver the same message to a large number of recipients (for example during an election campaign). Predictive diallers are used by telemarketing companies to contact as many end users as possible.

What makes an outbound IVR system effective?

For an outbound IVR system to be effective, it needs to deliver personalised communications to customers through their preferred channel. Genesys’s outbound IVR makes personalisation possible by integrating with your CRM system. We can also seamlessly integrate with your inbound IVR by using the Genesys Customer Experience Platform to deliver a positive customer experience.

How to enhance your customer experiences using an outbound IVR system?

To create great customer experiences when using proactive outbound communication systems ensure the outbound IVR integrates with your CRM system. This will make contextual customer data available to personalise communications. If you proactively connect with your customers using their preferred channel, it’s possible to increase revenue across their lifecycle.

For more tips on proactive outbound communications, download our guide ‘The Outbound Engagement Playbook’.

Outbound IVR software for improvised customer engagement

 

Implement outbound IVR solution for your business and take your customer communication a notch up.

What is outbound IVR software?

 

Outbound IVR system is a modern cloud telephony product that can make thousands of calls to your customer database in just a few minutes. You can define a customized voice message in those IVR calls, conduct automatic phone surveys or connect their call with your sales executives. A strategically used outbound IVR calling solution can generate invaluable data for you to grow your company and majorly improve your outbound telesales or customer reach.

Features of smart outbound IVR software

 

Customized voice message

Convey your festive greetings, discount offers or product updates instantly to your potential customers.

Collect customer feedback

 

With outbound calls sent your existing customers, collect their feedback easily on your product or frontline team.

Notify customers instantly

 

Keep your customers informed about important updates by launching outbound calls for them with pre-defined message.

Connect customers with agents

 

Launch outbound IVR calls to list of audience and connect their call to your agent as soon as the call is answered.

Automated hiring process

 

Run outbound calls with a set of questions defined in the IVR menu for your potential candidates to answer.

Effective & modern marketing

 

Send promotional voice messages related to your products and services to your potential customer database.

Additional Information:

• Item Code: 500434
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: CloudShope as best outbound IVR software provider Modern and industry-standard security measures We value your business privacy. Our best in the industry Data Security measures have built unbreakable privacy and safety barriers of our outbound IVR software. Our product is designed with Amazon Web Services that significantly enhances your customer data security. We also provide advanced security features such as security groups and network access control lists to ensure smooth functioning of IVR calls. Round the clock dedicated customer support Our 24*7 awake support team empowers you on driving the best out of MyOperator. Your dedicated Account manager will be there for you whenever you face even a tad of difficulty or tiny doubts about our IVR software. You can connect with our team on call, email, or chat anytime you have any queries related to your outbound IVR software. What is outbound IVR? Outbound IVR software is an advanced technology that facilitates you to deliver a single message to a large number of end-users. It conveys your message to your database automatically without manual efforts. How does outbound IVR solution work? Outbound IVR software plays an automated voice message and ends in a call-to-action, often directing the prospect to a number where an inbound IVR is ready for them. Alternatively, you can also place a message and the call will disconnect after the message ends.

Automate customer careProvides the customers with an option to self-serve which eliminates the need of agents to provide assistance to customer requests.

Reduce operational costsIVR system replaces the customer service agents who answer the customer calls and direct them to respective agents, therefore reducing the operational costs of the organization.

Manage large call volumesWith the help of advanced multi-level IVR, peak hour call load can be handled by resolving the queries of multiple customers at the same time.


What is IVR ?

Interactive Voice Response (IVR) is a technology utilized to automate the inbound calls by allowing businesses to interact with customers through pre-recorded voice messages with DTMF input using a keypad.

Which Type Of IVR Should I Use?

The utility of IVR is based on the requirements of the business you own. We can help you with figuring out the best type for your enterprise. Contact us to know more.

What are the different types of IVR?

There are two types of IVR

• Single level IVR:
  This is the simplest form of IVR which lets you add a single layer of IVR to your call flow. It is generally used for simple use cases where one input is enough to connect an agent or trigger a message.
• Multi level IVR:
  By using multi level IVR, you can use multiple layers of IVR in your call flow to streamline the workflow.
  
  How can I get an IVR number?We can assist you in getting the IVR number for your business. Get in touch with us now.
  
  What does IVRS stand for?IVRS stands for Interactive Voice Response System.
  
  Why does my business need an IVR number?Businesses use an IVR number for improving customer experience, as an IVR number takes away the need for this and gives customers the opportunity to get through to whoever they need to on their first call.
  
  Can I use my old business number along with the IVR number?Yes
  Does CloudShope offer a Toll Free number as IVR?Yes

Additional Information:

• Item Code: 100213
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Top 20 IVR Providers In India For All Your Business Calls! Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn¿¿¿t going to be economical. Businesses are now looking into Interactive Voice Response ¿¿¿ IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming. Asterisk is a free and open source framework for building communications applications and is sponsored by Digium. Today, there are more than one million Asterisk-based communications systems in use, in more than 170 countries. Features: Audio playback and recording, digit collection, database and web service access, calendar integration, and optional speech recognition and synthesis.

IVR Number - Automate your call center and handle innumerable calls seamlessly with cloud host IVR System.

Transform Your Business with IVR

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.

By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.

IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.

Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.

Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.

CloudShope real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment.


Delivering Best-in-class IVR Solution

Add-on Application Integration

Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.

Programmable Multi-level IVR

 

Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.

Profesional Voice Over Artists

 

Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.

Live Call Monitoring Dashboard

 

Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls. .

Built-in Text-to-Speech

 

Dynamically convert written texts into audio messages to align your message scripts with customer needs.

Call Barging/Whispering

 

Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.

Auto-attend Incoming Calls

 

Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation.

Build Professional Brand Image

Greet callers with a warm voice message and reflect a professional brand image in every customer conversation.

Boost Agent Productivity

Maximise agent’s productivity by eliminating everyday mundane tasks and shift focus on high-value customer interactions.

Handle High Call Volumes

With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.

Deliver Rich Customer Experience

Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents.

Additional Information:

• Item Code: 3012321
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Maximise First Call Resolution Redirect calls to the best-suited agent and ensure a successful query resolution in the first call itself. Best-in-Market Pricing Get high-quality cloud telephony suite with minimal effort and cost investment. Enhanced Customer Support Get enhanced live assistance from our product experts over email, chat and call. 99.99% Uptime Guarantee CloudShope offers 99.99% SLA-backed uptime with N+1 redundant infrastructure. API Integrations Innovate your business solutions with CRM and other third-party application integration. End-to-End Customer Service From research to post-purchase assistance, we ensure hassle-free customer service at every step. Cloud Telephony Suite Get access to fully functional cloud telephony suite along with free SMS & call credits. What is an integrated voice response (IVR) system? An IVR is a pre-recorded voice menu communicated to a caller as soon as they call (or right after a pre-recorded greeting) that responds to key inputs (usually numbers 0 to 9 on the keypad) or voice commands. It is interactive in the sense that it can be over multiple levels¿¿¿much like a flow chart¿¿¿and it prompts responses from the caller. It efficiently gathers basic data for the live agent to help a caller better, or even to eliminate the need of an agent for simpler queries and information requests. How does an IVR system work? It takes advantage of DTMF (dual-tone multi-frequency), which are essentially sounds corresponding to each key that are recognised on the other end as the intended input. The IVR is set-up using Servetel¿¿¿s easy-to-use portal, where various options, recordings, and their flow can be easily designated. These days, it¿¿¿s also about artificial intelligence (AI) and voice inputs, which are used to improve the IVR experience.

Take your customer experience one notch up with IVR numbers.

What is an IVR number?

IVR number can be easily referred to as the tool for advanced and modern business communication. Where better customer experience has become a priority for most businesses, IVR numbers acts as a major contributor to achieve the goal. Your first ‘hello’ with the customer needs to convey your business professionalism, and this is fulfilled by playing a customized voice message for your callers as they call you on your business phone number. An IVR number with its modern attributes takes your business communication and customer service one-notch up.

Features of IVR number

Automatic call routing

All the incoming calls on your IVR number will be automatically routed to the respective agent/department, basis your caller’s input in the IVR menu. An IVR, hence, brings faster on-call resolution to your customer queries and eliminate the need to transfer calls manually.

Customized voice message

 

Your callers are greeted with a customized voice message as an attribute of your business professionalism. The voice greeting on your IVR number can be set in different language options and will be recorded by professional voice artists as per your choice.

Inbound calling

All the incoming calls on your IVR number will be handled automatically, without manual intervention. Callers can select their query in the IVR menu and their call will be routed to their respective agent immediately. In case of non-availability of agents, callers can also leave a voicemail of their query.

Outbound calling

 

An IVR message along with IVR menu can be recorded and outbound calls will be placed automatically on the given set of phone numbers. As the customer selects the option in the IVR menu, a call would be sent to the respective agent, and their will be connected with the customer automatically

Benefits of IVR number for business

Professional and upgraded brand impression

When the customers reach out to your business number, getting the message of number is unavailable or out of coverage area is a big turn off. Your business has to be available to take their calls at any time and an IVR number enables you to do so. With an IVR business number, your incoming calls are forwarded to your agent’s phone number facilitating them to take customer calls irrespective of the time and location. Taking customer calls and resolving their issue in the earliest time significantly increases your brand credibility and trust in front of your customers.

Enhanced on-call customer interaction

 

A voice message in the regional language of your customers and recorded by a professional voice artist considerably level up your customer service. No customer would want to wait on hold while your business number is engaged, and an IVR number eliminates any such scenario. Calls will be transferred to the concerned agent of your caller, ensuring fastest on-call resolution without making them hold to transfer calls to another agent.

Handle large call volume with ease

 

There can always be situations when 2 or more customers might call on your business number at the same time. Herein, an ordinary phone number neither can allow you to take multiple calls simultaneously nor provide you with details of your missed calls. An IVR phone number, on the other hand, empowers your team to attend multiple calls parallelly and also provides you reports of your missed calls, facilitating timely follow-up on the same.

Additional Information:

• Item Code: 0090012
• Production Capacity: IVR Service Provider
• Delivery Time: IVR Service Provider
• Packaging Details: CloudShope as the best IVR number provider There are multiple IVR number providers in the market but with exclusive and advanced features, MyOperator outstands them all to become the best choice for your IVR number. Option to map multiple phone numbers Mobile app for constant tracking Multiple language options for IVR message 99.9% uptime of your business calls 24*7 customer support with your IVR number What is the IVR number? An IVR number is a phone number with cloud telephony features that attends and routes your customer calls automatically without any manual intervention. Both the incoming and outgoing calls can be managed through an IVR number and your business message can be delivered to them hassle-free. What is the use of IVR? 1. Round the clock availability for your customer calls 2. Mobility in work for your business executives. 3. Enhanced on-call interaction for your customers. 4. Upgraded and credible image of your business 5. Faster on-call resolution of customer queries. What is IVR call flow? IVR call flow is the structure of the IVR menu and call routing that you will decide as per your business suitability. It will include your IVR message and mapping the phone numbers behind each department, and your calls will then be forwarded on those phone numbers. What is IVR and how does it work? IVR is a cloud telephony product which brings advancement to your business call handling. As the caller dials your IVR number, a voice message will be played. The caller will have to select an option as per their query and the call will then be routed to the concerned agent. In case of non-availability of agents, the caller can leave their message in the voicemail.

Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the answers of the caller through the telephone keypad or their voice response.

The choices of the caller decide the actions of the IVR —  it can provide information or, if the issue is more complex, route callers to a human agent who can better handle their needs.

If you ever called a business phone number and had been answered by an automated greeting, which proceeded to interact with you via some pre-recorded message, then you know what an IVR is.

INTERACTIVE VOICE RESPONSE TRANSACTIONSWhat is the use of IVR?

 

Normally, IVRs are used by companies or contact centers to route calls based on the choices made by the caller. Through these choices, it can determine if the caller wants to contact the billing department, the technical support team, or simply wants to talk to a human operator.

It’s also used to provide information like promos, updates, or other important information or instructions.One example is to inform callers that the system will record calls and will ask if they want to proceed.

Traditionally, it was only used to organize call queues of call centers. IVR systems, however, have come a long way since they were first developed and are now often used for automation of simple processes to provide self-service options to callers. This is to resolve simple customer needs and queries that are normally handled by call center agents.

Some examples of processes that IVRs can do now include:

 

• Inquire about account balance
• Access account information
• Set PIN numbers or change passwords
• Look up information (product price, directory, etc.)
• Fill up lead forms and surveys
• Make small payments or transfer funds
  
  INTERACTIVE VOICE RESPONSE TECHNOLOGYHow does an IVR work?

  In the past, IVR technology was a real pain to set up. The requirements are not only expensive, but making them work together used to be pretty complicated. In fact, traditional IVRs needed the following before they could work:

  • IVR software. This is separate from the main communications platform (on-premise or cloud-based phone system) and needs its own set of hardware to work. It needed a telephone service (PSTN or VoIP phone system), 
  • A database (to pull information from) 
  • Its own infrastructure to support it including several servers.

  The interactive voice response or IVR software hads to be installed in a separate computer and you needed a telephony card, which is special hardware that lets you integrate hardware components to a computer, to get it to work.

  And to top it all off, it also required a specialist to configure and set it up because it was a complicated piece of technology, usually with its own proprietary programming language.

  Of course, that’s all in the past. The only ones who think these are still cool are call center software providers stuck in the past.

  Modern cloud contact center solutions like RingCentral have IVR or interactive voice response automatically integrated into their system, also described as voice portals. All components you need to make the technology work— like telephony, databases, and servers—are handled by the provider in the cloud.

  This means there’s no more need for separate software, in-house infrastructure, or specialists whose only job is to maintain and manage the IVR. That should significantly reduce costs compared to traditional IVRs.

  Since it’s integrated, it also works wonderfully with other essential features like automatic call distribution (ACD).

Additional Information:

• Item Code: 0021342
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Here¿¿¿s how a simple IVR works with the other features of your call center: Once a call is received and greeted by the auto-attendant of the ACD, your IVR kicks in and presents the caller with the phone menu. The caller interacts with the IVR phone menu. Callers are presented with a series of options. Most IVR systems use dual-tone multi-frequency tones or DTMF tones to interact with your caller, which is just the technical way of saying that it uses the caller¿¿¿s telephone touch-tone phone keypad. Newer cloud contact centers have also adopted voice response through speech recognition in their IVR features, which allows callers to interact with the system using their own voice. As the caller navigates the menu, their query or purpose for calling can be resolved through the IVR self-service process. If not, the call will be sorted into a category by the IVR. THis is the qualification phase, which will then trigger the skills-based routing feature. IVR allows the system to identify the agents that have the skills to handle the caller¿¿¿s needs. The ACD then routes the call to an available qualified live agent. The transitions between each feature are seamless. INTERACTIVE VOICE RESPONSE PHONE TREE What is IVR menu? The IVR menu is the response system that helps customers navigate the IVR experience. It can be used by the caller by pressing the touch-tone dialpad or via their voice, whichever one is programmed into the IVR. You¿¿¿ve probably encountered it a million times. Think ¿¿¿press 1 for customer service or press 2 for technical help.¿¿¿ if you know those lines, then you¿¿¿re familiar with what a basic IVR menu is. It¿¿¿s also called a phone tree because it can have many levels (or branches, if you will). One option can lead to 2 or 3 more options, depending on how deep you program your IVR. Of course, the recommendation is to keep the IVR menu or phone tree as simple as possible. But it still depends on the needs of your organization.

INTERACTIVE VOICE RESPONSE SYSTEM DASHBOARDHow do you set up your IVR?

Setting up an IVR used to be a complicated process. But now that it's part of a cloud-based call center solution, setting up an IVR isn’t as tricky anymore.

RingCentral, in particular, makes it easy even for people with no programming background.

You can customize the IVR platform through an easy-to-understand drag-and-drop interface you can access from your web browser.

This lets you and your team design and customize the IVR menu and call flow in the way you think best serves your customers without relying on a specialist. This, in turn, reduces operational costs.

INTERACTIVE VOICE RESPONSE ADVANTAGESWhat are the benefits of IVR?

Adopting a modern IVR feature into your contact center can bring your business different benefits and advantages.

Here are some of the most common ones:

Leads to better customer service

Nobody likes wasting their time. But that’s exactly what can happen when someone calls a call center. There’s the long waiting time to get a live agent, the extended hold times because the agent isn’t fully equipped to address an issue, and the constant transference to different departments.

Worst would be times when their concern was not resolved after all that.

When designed right, every step in the IVR has a purpose. Either the IVR is able to provide callers with the information they’re looking for or it can determine their needs so that they can be transferred to the right agent the first time.

This increases first contact resolution (FCR)  and removes the need for customers to call again.

As a result, customers will feel that choosing your company is not a waste of time and money.

The best systems are extremely customizable, which gives you a lot of opportunities to personalize your IVR interactions with your callers. This includes personalized company greetings that you can continuously change.

When you integrate it with your customer relationship management system, you can also match personal information with the caller’s phone number or account number and the IVR can address them by their name.

There's also the option of programming the IVR menu in several languages so that callers can choose the one they're most comfortable with.

The possibilities are virtually endless.

Helps you project a more professional image

In the past, IVR systems were expensive. That’s not even taking into consideration the necessary hardware and infrastructure needed to support it. That’s why a lot of people still associate IVRs with enterprise-level solutions that only big corporations can implement.

With the cloud, that isn’t true anymore.

IVR is now a feature included in most cloud contact center solutions, which are also more affordable than their on-premise counterparts

As a result, you can employ an enterprise-level IVR system that can help you project a more professional image without breaking the bank—whether you have a small or mid-sized business.

Improves agent performance and morale

IVR is not made to replace agents. It’s developed to make your call center agent’s life much, much easier.

With an automated IVR solving a lot of the simpler queries, it would decrease the number of calls agents are handling.

Without a proper IVR, call centers can be overwhelmed by a high volume of inbound calls, resulting in agents receiving calls that they're not equipped to handle. This leads to agents getting frustrated because they don’t know what to do to resolve customer’s concerns. Frustration leads to stress and unhappiness. Next thing you know, you have apathetic and unproductive employees who are on the brink of resigning.

Additional Information:

• Item Code: 300345
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Continuous availability 24/7 The best part about IVR is that it's not dependent on humans to work. Once it¿¿¿s programmed, it will continue to function unless configured otherwise. This means, unlike us humans, it doesn¿¿¿t need sleep or rest. Customers can call your company even in the middle of the night and there will be an automated message to greet them, and depending on how it's programmed, it can even process simple transactions. Reduces manual errors Speaking of being unlike humans, IVRs are automated so it's not prone to errors. Compare this to when you employ a human receptionist to handle inbound calls to your company. Aside from the possibility of being overwhelmed by high call volumes, manual handling of incoming calls can also lead to mistakes where calls are routed to the wrong department or agent. When your contact center is equipped with an IVR system, all calls follow the same logical sequence programmed into the phone menu. This reduces the need for humans to make judgment calls, which ultimately is responsible for many call handling mistakes. By automating how your business receives calls, you¿¿¿re getting the benefit of knowing that each caller is getting the same IVR experience every time. INTERACTIVE VOICE RESPONSE APPLICATIONS What is IVR¿¿¿s role in customer experience? Customer experience is all about the overall quality of your customer¿¿¿s exposure to your company. It¿¿¿s important that you keep the customer¿¿¿s experience positive to sustain your business. Happy customers tend to turn into loyal customers. Beyond that, customers with a positive experience with your company can become ambassadors for your brand, which in turn can lead to more customers. Now, what is IVRs role in all that? Well, if you think about it, your IVR could be their very first direct interaction with your company. It can therefore set the tone of your relationship with them whenever they have queries and concerns that need to be resolved.

Self-service transactions and processes

One of the fastest ways to improve customer satisfaction is to deliver what the customer needs as quickly as possible. And what can be faster than when the customer is able to find the answer they need by themselves?

By implementing self-service options for simple processes and transactions, customers no longer have to endure long wait times and hold times, or even deal with agents.

This also has the benefit of removing these simple processes from the agents’ plates. This means they get to take on more complex cases that the IVR cannot handle

Efficient skills-based call routing

IVRs also helps agents provide better customer experience.

How? By only sending them calls that they're equipped to handle.

This intelligent routing feature of the cloud contact center allows companies to designate skills to their call center agents.

Through a series of IVR menu options,  the caller’s concerns and the skills needed to resolve it can be determined.From that information, the call will be routed to the agent best equipped to handle the concern.

As a result, it reduces the chance of having a caller being matched to an agent who would not be able to answer their questions, which can lead to negative customer experience.

Speech recognition and natural language processing

Advanced IVR is no longer just limited to a touch-tone keypad selection response from the telephone keypad. You can enable speech recognition technology that uses natural language processing. It works like a conversational AI (artificial intelligence) that picks up keywords and terms from the caller’s voice to determine why they’re calling.

This is especially helpful for customers who are visually impaired and may have difficulty navigating the IVR menu via telephone touchpad.

Business hours

Another way you can set customer expectations is by customizing how the IVR handles calls during business hours and after business hours.

If you don’t have enough people to support customer queries after business hours, you can present a different set of phone menus. This will ideally be a limited version of your work hours menu. iIt may not even include an option to talk to an agent — just an automated greeting informing them to leave a voicemail or to call again during business hours.

This way, your customers will not expect the same amount of attention as they would if they called within business hours.

Integrations with different apps

Some phone service providers like RingCentral allow you to integrate the IVR with different apps that your company is using. This opens a lot of possibilities. For example:

 

• With a customer relationship management system or CRM integration, the IVR is able to retrieve more information and improve classification of customers, which would help the system match him or her to the right agent
• Back-office systems can be integrated with interactive voice response so callers can get updates on their accounts, purchases, or transactions without the need to talk to an agent
• Integrations with payment gateways offer automated payment options via phone without talking to an agent.

Additional Information:

• Item Code: 3001221
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Cloud Based Telephony Solutions For IVR NumberVirtual NumberMissed Call NumberPromotional SMSTransactional SMSToll Free Number Cloud based telephony solution on Toll Free & Virtual IVR numbers enables you to run and manage your telephony infrastructure with a click of a button. No setup or management cost and unlimited scalability with ZERO infrastructural cost. Multi-User Panel Forward your incoming calls on Toll Free IVR number to multiple users with separate login for each user. Call Recordings Record all your incoming calls on Toll Free IVR for future access. Recordings can be downloaded from the panel or via API. Real-Time Logs IVR number real-time call logs and usage statistics gives you actual usage matrix. Check how many calls are missed and how many left in middle. Call Analytics Advance Business Intelligence (BI) on Toll Free IVR number gives you correct analytics about your team and the callers. Judge performance of your team based on these analytics. Advance Call Forwarding With Advance Call Forwarding on Toll Free IVR number you can set multiple agents to attend calls with different forwarding types i.e. Parallel, Straight & Cyclic. Unlimited Level IVR Build complex IVRs on the fly on Toll Free IVR number. Unlimited depth IVR flow allows you to create IVRs, which are integrated with your CRM software.

Interactive Voice Response (IVR) is a technology allowing humans to interact with phone systems through DTMF tones input via keypad, or by speech recognition.

Interactive Voice Response is not necessarily related to VoIP technology.

Examples and benefits

An example of IVR is when you call a company or business, and then you hear “press 1 for technical assistance, press 2 for sales support, press 0 to speak to the operator”.
After you make your choice, your call is routed to an extension/call queue, or, for example, a voice message is reproduced to you. Otherwise you enter an IVR submenu which offers more options that you can select.

Thanks to Interactive Voice Response service in some cases it is possible to completely avoid human intervention, for example, you can call your GSM operator and you can add funds to your account or you can call your bank to receive an up-to-date account information – all this without speaking to the operator, simply by following the voice commands. IVR technology is often used to make automated telephone surveys when the called user is asked to answer questions by pressing digits.

 

In this way, by minimizing or even avoiding the human interference, IVR allows the companies to handle higher volumes of phone calls, reduce costs and improve the customer satisfaction.

IVR vs. Automated attendant

Automated attendant (Auto-attendant, AA, or virtual receptionist) functions as DISA (Direct Inward System Access).

As to IVR, it is a more intelligent and sophisticated version of an auto attendant, which offers an advanced level of interaction with the telephone system.
At each step (node), you can set up the IVR application to route the call to a specified destination (extension, call queue, whatever) or to send the call to another IVR submenu.

How does it work?

As a rule, callers are invited to select different options by pressing the digits.

 

IVR application is usually set up via a Graphical User Interface, which allows a user with little to no technical knowledge to create and to deploy complicated IVR trees in minutes.

caller is invited to select the language (level 1), to select the department (level 2), otherwise he/she can press the back code to go back to previous menu. After selecting the option of the second level, user is connected either to an extension (English speaking Sales or Tech support operator) or to the call queue (German speaking Sales or Tech support call group).

Wildix IVR

On this page you can find an example of setting up a simple tree illustrated on the scheme above.

 

IVR and all the related components (including recording of call messages and management of call queues) can be set up via WMS.

What is Hosted IVR & How Does It Work?

Today’s customers put a lot of value on a personalized experience. They want to know that the brands they buy from are ready to listen to their immediate needs and provide them with answers, quickly. One of the things that can help you make this kind of connection is hosted IVR.
IVR systems help your customers contact you during your business hours, ask for directions, book reservations, or pay a bill.
No matter what type of business you run, you should consider using an IVR solution to communicate with your customers. Today, we’ll go over what hosted IVR is, how it works, and why you should add it to your business.

Additional Information:

• Item Code: 2100321
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What is Hosted IVR? Hosted IVR (interactive voice response) is a telephony menu and routing system that providers interactive responses to callers. It helps businesses segregate and sort through the callers that contact their organization. Through the menu system, the business can direct callers to the right department and the right person within the department as quickly as possible. That way, customers get the answer to their questions with fewer delays, enhancing their interaction with the organization. These systems often integrate with ACD, or automatic call distribution, which helps get callers to the information they need without the need for human input. IVR platforms integrate easily with PBX phone systems. It can also be used with business VoIP systems. This makes it easy for brands to implement, regardless of their internal phone technology. Many IVR applications also offer varying degrees of custom IVR options, allowing each company to use the technology as it best suits their company. This system often uses speech recognition to also allow the caller to interact more naturally with the computerized system. This all works together to reduce the inefficiencies within the system and gets customers the information they need with fewer struggles that come with trying to connect the caller with the right department. Without IVR, problems such as transferring people to the wrong department or mistakes in directing calls become more common, which can harm the impression of the business. How Does Hosted IVR Work? When callers contact the designated phone number of the business, they are given a menu that provides them with preselected choices of where they can find the information they need. For example, they may be directed to one option that will give them store hours and address while another selection will take them to the returns department.

How Does Hosted IVR Work?

When callers contact the designated phone number of the business, they are given a menu that provides them with preselected choices of where they can find the information they need. For example, they may be directed to one option that will give them store hours and address while another selection will take them to the returns department.

These options are typically designed around the most common questions and concerns that the business receives. Some options may provide auto attendant responses, with customers never needing to interact directly with an employee. Others, however, will transfer the caller to the right agent who can answer their question.

Many IVR systems will also use voice recognition to understand the requests and questions that the caller uses, allowing the customers to interact with the computer in a more human-like manner. Other, more simple systems, will instead direct customers to input their answers to the prompted questions through punching numbers of the phone keypad.

Once the IVR system receives the request from the caller, they will reroute the users according to the information and calling trees that have been loaded into their system. Since the computerized system walks callers through these processes automatically, it helps to cut down on human error and ensure that all callers can easily access the information that they seek.

When it comes to answering the callers, businesses have the choice to use either text to speech options or prerecorded messages to communicate with their callers. Text to speech offer certain advantages, such as a better ability to respond to different unusual situations. Prerecorded messages, however, do not have running costs to manage. Each brand needs to evaluate with their service provider which option will work best for them.

With a computer-telephony integration system, the company will hook their phone system up to a computer through a telephony board and software, relying on databases of information that customers can access, such balances for particular accounts or scheduled movie times. Businesses can purchase all of the software and hardware needed to run the IVR in-house or they can use a hosting service that provides the necessary technical support and will help the business set up and use the IVR system. If problems arise, they will also provide help in finding the solution.

 

What are the Pros and Cons of this System?

IVR software offers a full range of benefits for businesses and their customers. Here are some of the advantages:

 

Pros:

Brands can pre-record messages to play for callers when they first connect with the organization. This makes it easier to create a strong first impression, regardless of the time of day when the person calls.

 

Reduce Communication Errors

With a computerized system that automatically directs callers to the department or person that they need to address their concerns, errors are reduced. Optimized IVR call flow ensures that frustration is minimized.

Companies won’t worry about human error in manual call transfers. This helps to reduce the frustration experienced by the customers and creates a more positive impression.

 

Efficient Call Transfers

With the automation of transferring calls to the right agent or department, directing callers to the proper line also happens seamlessly and more quickly than it does when completed by human operators. Call priority queuing also allows you to get important callers to cut ahead. This reduces the wait time for customers and again enhances their experience and impression of the company.

Additional Information:

• Item Code: 00127821
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Efficient Call Transfers With the automation of transferring calls to the right agent or department, directing callers to the proper line also happens seamlessly and more quickly than it does when completed by human operators. Call priority queuing also allows you to get important callers to cut ahead. This reduces the wait time for customers and again enhances their experience and impression of the company. Employee Productivity With the IVR system, brands will not need to waste time using trained employees to answer routine calls that could be addressed with a recording. These computerized systems reduce the need for having paid employees to take care of questions such as business hours or addresses. Ensure that customers receive immediate attention around the clock IVR systems can run every day of the week and twenty-four hours a day. This means that customers can get answers to some basic questions, or get directed to the appropriate voice mailbox, regardless of the time they call. Analyze Call Data Hosted IVR systems also make it easy to gather data about your callers and better understand their experiences and interactions. You can see how the callers were transferred within the system and the number of calls that were answered or missed by the employees in each department. Call recording features also help employers better understand the customer care callers receive and even collect information about where customers are calling from. Call recording data helps businesses build stronger marketing campaigns and improve the level of service that customers receive from the organization. Cons: Although the benefits are clear for many business owners, that does not mean it is a foolproof system. There are potential drawbacks for businesses that those considering entering the system should be aware of. Customers Prefer Live Agents Some customers do not like the experience of feeling as though they must ¿¿¿talk to a machine¿¿¿.

Some examples of processes that IVRs can do now include:

• Inquire about account balance
• Access account information
• Set PIN numbers or change passwords
• Look up information (product price, directory, etc.)
• Fill up lead forms and surveys
• Make small payments or transfer funds
  
  
• What is IVR payment?
• This is an IVR feature that allows customers to make payments for bills, fees, etc over the phone. This is usually achieved by integrating your IVR system with third-party payment gateway applications that have security and compliance measures in place to protect customers. For more information, contact RingCentral.
  
  INTERACTIVE VOICE RESPONSE TECHNOLOGYHow does an IVR work?

  In the past, IVR technology was a real pain to set up. The requirements are not only expensive, but making them work together used to be pretty complicated. In fact, traditional IVRs needed the following before they could work:

  • IVR software. This is separate from the main communications platform (on-premise or cloud-based phone system) and needs its own set of hardware to work. It needed a telephone service (PSTN or VoIP phone system), 
  • A database (to pull information from) 
  • Its own infrastructure to support it including several servers.

  The interactive voice response or IVR software hads to be installed in a separate computer and you needed a telephony card, which is special hardware that lets you integrate hardware components to a computer, to get it to work.

  And to top it all off, it also required a specialist to configure and set it up because it was a complicated piece of technology, usually with its own proprietary programming language.

  Of course, that’s all in the past. The only ones who think these are still cool are call center software providers stuck in the past.

  Modern cloud contact center solutions like RingCentral have IVR or interactive voice response automatically integrated into their system, also described as voice portals. All components you need to make the technology work— like telephony, databases, and servers—are handled by the provider in the cloud.

  This means there’s no more need for separate software, in-house infrastructure, or specialists whose only job is to maintain and manage the IVR. That should significantly reduce costs compared to traditional IVRs.

  Since it’s integrated, it also works wonderfully with other essential features like automatic call distribution (ACD).

  Here’s how a simple IVR works with the other features of your call center:

  1. Once a call is received and greeted by the auto-attendant of the ACD, your IVR kicks in and presents the caller with the phone menu.
  2. The caller interacts with the IVR phone menu. Callers are presented with a series of options. Most IVR systems use dual-tone multi-frequency tones or DTMF tones to interact with your caller, which is just the technical way of saying that it uses the caller’s telephone touch-tone phone keypad.
     
     Newer cloud contact centers have also adopted voice response through speech recognition in their IVR features, which allows callers to interact with the system using their own voice.
  3. As the caller navigates the menu, their query or purpose for calling can be resolved through the IVR self-service process. If not, the call will be sorted into a category by the IVR. THis is the qualification phase, which will then trigger the skills-based routing feature. IVR allows the system to identify the agents that have the skills to handle the caller’s needs. The ACD then routes the call to an available qualified live agent.

  The transitions between each feature are seamless.

Additional Information:

• Item Code: 3300721
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: INTERACTIVE VOICE RESPONSE PHONE TREE What is IVR menu? The IVR menu is the response system that helps customers navigate the IVR experience. It can be used by the caller by pressing the touch-tone dialpad or via their voice, whichever one is programmed into the IVR. You¿¿¿ve probably encountered it a million times. Think ¿¿¿press 1 for customer service or press 2 for technical help.¿¿¿ if you know those lines, then you¿¿¿re familiar with what a basic IVR menu is. It¿¿¿s also called a phone tree because it can have many levels (or branches, if you will). One option can lead to 2 or 3 more options, depending on how deep you program your IVR. Of course, the recommendation is to keep the IVR menu or phone tree as simple as possible. But it still depends on the needs of your organization. INTERACTIVE VOICE RESPONSE SYSTEM DASHBOARD How do you set up your IVR? Setting up an IVR used to be a complicated process. But now that it's part of a cloud-based call center solution, setting up an IVR isn¿¿¿t as tricky anymore. RingCentral, in particular, makes it easy even for people with no programming background. You can customize the IVR platform through an easy-to-understand drag-and-drop interface you can access from your web browser. This lets you and your team design and customize the IVR menu and call flow in the way you think best serves your customers without relying on a specialist. This, in turn, reduces operational costs.

INTERACTIVE VOICE RESPONSE SYSTEM DASHBOARDHow do you set up your IVR?

Setting up an IVR used to be a complicated process. But now that it's part of a cloud-based call center solution, setting up an IVR isn’t as tricky anymore.

RingCentral, in particular, makes it easy even for people with no programming background.

You can customize the IVR platform through an easy-to-understand drag-and-drop interface you can access from your web browser.

This lets you and your team design and customize the IVR menu and call flow in the way you think best serves your customers without relying on a specialist. This, in turn, reduces operational costs.

INTERACTIVE VOICE RESPONSE ADVANTAGESWhat are the benefits of IVR?

Adopting a modern IVR feature into your contact center can bring your business different benefits and advantages.

Here are some of the most common ones:

Leads to better customer service

Nobody likes wasting their time. But that’s exactly what can happen when someone calls a call center. There’s the long waiting time to get a live agent, the extended hold times because the agent isn’t fully equipped to address an issue, and the constant transference to different departments.

Worst would be times when their concern was not resolved after all that.

When designed right, every step in the IVR has a purpose. Either the IVR is able to provide callers with the information they’re looking for or it can determine their needs so that they can be transferred to the right agent the first time.

This increases first contact resolution (FCR)  and removes the need for customers to call again.

As a result, customers will feel that choosing your company is not a waste of time and money.

The best systems are extremely customizable, which gives you a lot of opportunities to personalize your IVR interactions with your callers. This includes personalized company greetings that you can continuously change.

When you integrate it with your customer relationship management system, you can also match personal information with the caller’s phone number or account number and the IVR can address them by their name.

There's also the option of programming the IVR menu in several languages so that callers can choose the one they're most comfortable with.

The possibilities are virtually endless.

Helps you project a more professional image

In the past, IVR systems were expensive. That’s not even taking into consideration the necessary hardware and infrastructure needed to support it. That’s why a lot of people still associate IVRs with enterprise-level solutions that only big corporations can implement.

With the cloud, that isn’t true anymore.

IVR is now a feature included in most cloud contact center solutions, which are also more affordable than their on-premise counterparts

As a result, you can employ an enterprise-level IVR system that can help you project a more professional image without breaking the bank—whether you have a small or mid-sized business.

Improves agent performance and morale

IVR is not made to replace agents. It’s developed to make your call center agent’s life much, much easier.

With an automated IVR solving a lot of the simpler queries, it would decrease the number of calls agents are handling.

Without a proper IVR, call centers can be overwhelmed by a high volume of inbound calls, resulting in agents receiving calls that they're not equipped to handle. This leads to agents getting frustrated because they don’t know what to do to resolve customer’s concerns. Frustration leads to stress and unhappiness. Next thing you know, you have apathetic and unproductive employees who are on the brink of resigning.

Additional Information:

• Item Code: 6003245
• Production Capacity: Unlimited PAN India
• Delivery Time: Instant
• Packaging Details: Improves agent performance and morale IVR is not made to replace agents. It¿¿¿s developed to make your call center agent¿¿¿s life much, much easier. With an automated IVR solving a lot of the simpler queries, it would decrease the number of calls agents are handling. Without a proper IVR, call centers can be overwhelmed by a high volume of inbound calls, resulting in agents receiving calls that they're not equipped to handle. This leads to agents getting frustrated because they don¿¿¿t know what to do to resolve customer¿¿¿s concerns. Frustration leads to stress and unhappiness. Next thing you know, you have apathetic and unproductive employees who are on the brink of resigning. An IVR that¿¿¿s been set up properly can decrease the calls handled by agents by resolving simple queries. It also works with the skill-based routing feature to ensure that agents only receive calls they have the skills to handle. This makes for a more efficient, productive and happier call center agents. Continuous availability 24/7 The best part about IVR is that it's not dependent on humans to work. Once it¿¿¿s programmed, it will continue to function unless configured otherwise. This means, unlike us humans, it doesn¿¿¿t need sleep or rest. Customers can call your company even in the middle of the night and there will be an automated message to greet them, and depending on how it's programmed, it can even process simple transactions. Reduces manual errors Speaking of being unlike humans, IVRs are automated so it's not prone to errors. Compare this to when you employ a human receptionist to handle inbound calls to your company. Aside from the possibility of being overwhelmed by high call volumes, manual handling of incoming calls can also lead to mistakes where calls are routed to the wrong department or agent. When your contact center is equipped with an IVR system, all calls follow the same logical sequence programmed into the phone menu.

INTERACTIVE VOICE RESPONSE APPLICATIONSWhat is IVR’s role in customer experience?

Customer experience is all about the overall quality of your customer’s exposure to your company.

It’s important that you keep the customer’s experience positive to sustain your business. Happy customers tend to turn into loyal customers. Beyond that, customers with a positive experience with your company can become ambassadors for your brand, which in turn can lead to more customers.

Now, what is IVRs role in all that?

Well, if you think about it, your IVR could be their very first direct interaction with your company. It can therefore set the tone of your relationship with them whenever they have queries and concerns that need to be resolved.

A good and well-structured IVR system can start your customer off on a positive note.

To give you some examples, here are some ways you can use RingCentral’s IVR feature to increase positive customer experience.

Self-service transactions and processes

 

One of the fastest ways to improve customer satisfaction is to deliver what the customer needs as quickly as possible. And what can be faster than when the customer is able to find the answer they need by themselves?

By implementing self-service options for simple processes and transactions, customers no longer have to endure long wait times and hold times, or even deal with agents.

This also has the benefit of removing these simple processes from the agents’ plates. This means they get to take on more complex cases that the IVR cannot handle.

Efficient skills-based call routing

 

IVRs also helps agents provide better customer experience.

How? By only sending them calls that they're equipped to handle.

This intelligent routing feature of the cloud contact center allows companies to designate skills to their call center agents.

Through a series of IVR menu options,  the caller’s concerns and the skills needed to resolve it can be determined.From that information, the call will be routed to the agent best equipped to handle the concern.

As a result, it reduces the chance of having a caller being matched to an agent who would not be able to answer their questions, which can lead to negative customer experience.

Speech recognition and natural language processing

Advanced IVR is no longer just limited to a touch-tone keypad selection response from the telephone keypad. You can enable speech recognition technology that uses natural language processing. It works like a conversational AI (artificial intelligence) that picks up keywords and terms from the caller’s voice to determine why they’re calling.

This is especially helpful for customers who are visually impaired and may have difficulty navigating the IVR menu via telephone touchpad.

Business hours

 

Another way you can set customer expectations is by customizing how the IVR handles calls during business hours and after business hours.

If you don’t have enough people to support customer queries after business hours, you can present a different set of phone menus. This will ideally be a limited version of your work hours menu. iIt may not even include an option to talk to an agent — just an automated greeting informing them to leave a voicemail or to call again during business hours.

This way, your customers will not expect the same amount of attention as they would if they called within business hours.

Additional Information:

• Item Code: 4003221
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Integrations with different apps Some phone service providers like RingCentral allow you to integrate the IVR with different apps that your company is using. This opens a lot of possibilities. For example: With a customer relationship management system or CRM integration, the IVR is able to retrieve more information and improve classification of customers, which would help the system match him or her to the right agent Back-office systems can be integrated with interactive voice response so callers can get updates on their accounts, purchases, or transactions without the need to talk to an agent Integrations with payment gateways offer automated payment options via phone without talking to an agent.

Product DescriptionWe also have with us rich industry expertise in successfully handling the demands of Interactive Voice Response Systems (IVR System) or IVR Software. Here, the strong service support provided by our experienced team of professionals has helped us in coming up with a performance-oriented range of IVR System that are in compliance with defined international quality standards. Further, these are also capable of responding well to frequently asked questions as well as support the demands of

• Managing more calls at a time
• Offering excellent monitoring and recording facilities

Our collection includes :

• Linux Based IVR System
• Windows Based IVR System

Additional Information:

• Item Code: 8003278
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: CloudShope IVR systems can be used to create and manage many services including telephone banking, order placement, caller identification and routing, balance inquiry, and airline ticket booking. SanIVR systems attempt two-way interaction with the caller. Automatic call distributor (ACD) systems are often the first point of contact when calling many larger businesses, and can be used in place of more expensive Interactive Voice Response systems.

An outbound IVR is a contact center solution used to proactively distribute communications to customers. This technology allows an organization to automatically engage customers through multiple channels, such as automated voice calls, SMS messages, email or social media posts using personalized notifications.

Outbound call centers using an outbound IVR system are different than predictive dialers or robocalls. Telemarketing companies use predictive dialers to get in touch with as many end users as possible. Robocalls are used to deliver a single message to a large number of end users. For instance, campaigns use robocalls during elections to place a massive number of calls to voters and play the identical message to all recipients.

How CloudShope can help

Effective outbound IVR systems should enable the delivery of personalized customer experiences while effectively managing customer expectations. CloudShope outbound IVR delivers personalized customer interactions by integrating with CRM systems.

Leveraging the CloudShope Cloud CX™ platform, you can design outbound call center campaigns to drive high-value inbound calls into the call center. At the same time, you can create other outbound campaigns to deflect avoidable inbound calls by proactively providing information, managing customer expectations and eliminating a customer’s need to contact the organization.

An outbound IVR system should enhance your customer experiences by:

• Delivering a personalized, positive customer experience
• Increasing revenue through outbound campaigns that proactively connect with customers through their preferred channel across their lifecycle
• Integrating with CRM systems to utilize contextual customer data
  
  Proactively communicate with your customers using outbound IVR

  Call centres use outbound IVR technology as a way to proactively send communications to customers through multiple channels. Outbound IVR technology can be personalised, and sent through a variety of channels. Personalised notifications can be sent as:

  • SMS messages
  • Emails
  • Social media posts
  • Automated voice calls
  Is an outbound IVR the same as predictive diallers or robo-calls?

  Outbound IVR systems used in call centres are different from predictive diallers and robo-calls. That’s because good outbound IVR systems use CRM integration to deliver personalised customer experiences. In comparison, robo-calls deliver the same message to a large number of recipients (for example during an election campaign). Predictive diallers are used by telemarketing companies to contact as many end users as possible.

  What makes an outbound IVR system effective?

  For an outbound IVR system to be effective, it needs to deliver personalised communications to customers through their preferred channel. Cloudshope outbound IVR makes personalisation possible by integrating with your CRM system. We can also seamlessly integrate with your inbound IVR by using the Cloudshope Customer Experience Platform to deliver a positive customer experience.

  How to enhance your customer experiences using an outbound IVR system?

  To create great customer experiences when using proactive outbound communication systems ensure the outbound IVR integrates with your CRM system. This will make contextual customer data available to personalise communications. If you proactively connect with your customers using their preferred channel, it’s possible to increase revenue across their lifecycle.

  For more tips on proactive outbound communications, download our guide ‘The Outbound Engagement Playbook’.

Additional Information:

• Item Code: 300214
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Outbound IVR software for improvised customer engagement Implement outbound IVR solution for your business and take your customer communication a notch up. What is outbound IVR software? Outbound IVR system is a modern cloud telephony product that can make thousands of calls to your customer database in just a few minutes. You can define a customized voice message in those IVR calls, conduct automatic phone surveys or connect their call with your sales executives. A strategically used outbound IVR calling solution can generate invaluable data for you to grow your company and majorly improve your outbound telesales or customer reach. Features of smart outbound IVR software Customized voice message Convey your festive greetings, discount offers or product updates instantly to your potential customers. Collect customer feedback With outbound calls sent your existing customers, collect their feedback easily on your product or frontline team. Notify customers instantly Keep your customers informed about important updates by launching outbound calls for them with pre-defined message. Connect customers with agents Launch outbound IVR calls to list of audience and connect their call to your agent as soon as the call is answered. Automated hiring process Run outbound calls with a set of questions defined in the IVR menu for your potential candidates to answer. Effective & modern marketing Send promotional voice messages related to your products and services to your potential customer database. CloudShope as best outbound IVR software provider Modern and industry-standard security measures We value your business privacy. Our best in the industry Data Security measures have built unbreakable privacy and safety barriers of our outbound IVR software. Our product is designed with Amazon Web Services that significantly enhances your customer data security. We also provide advanced security features such as security groups and network access.

Round the clock dedicated customer support

Our 24*7 awake support team empowers you on driving the best out of MyOperator. Your dedicated Account manager will be there for you whenever you face even a tad of difficulty or tiny doubts about our IVR software. You can connect with our team on call, email, or chat anytime you have any queries related to your outbound IVR software

What is Outbound IVR and How Does it Work?

Interactive voice response is a technology that allows callers to interact with an automated self-service system that will help them get to the right department in the business. IVR started as a simple system that would ask callers a series of questions and direct the customer to press a specific button for each response.

Today’s IVR software uses voice recognition and artificial intelligence to determine why your customers are calling. When prompted to answer a question, customers will be able to speak the response, and the system will direct the call to the right agent or agent grouping. Buttons are still an option if the voice recognition system does not understand what the customer is saying, but overall, IVR directs inbound and outbound calls without having to utilize a live operator during the process.

How Does IVR Work?

IVR has advanced dramatically since its inception. Originally, customers would use dual-tone multi-frequency (DTMF) dial pads to answer questions and input information to route calls correctly. Today, there are inbound call services and IVR containment efforts to help customers who dial your phone number for a specific need, but there are also outbound systems that call customers to give them information or help them through processes.

Modern IVR features improve customer satisfaction while allowing your team to perform several essential tasks.

 

Inbound vs Outbound IVR

Inbound IVR phone systems route phone calls through your system and attempt to anticipate customer expectations.

On the other hand, outbound IVR technology works by alerting existing clients about an appointment or gives them a critical emergency notification. For marketing companies, an outbound campaign using IVR allows them to automate calls to reach out to the customers using an autodialer which can route responders to live on-premise agents.

 

Machine Learning

Machine learning and conversational AI ensures that a customer will not need to repeat things that they have already explained after a dropped call or being transferred to another representative. This technology may start on a website where information is collected before an agent contacts the customer, or it could be information that the IVR collects specifically so that the agent has a means of reconnection with the customer.

 

Sentiment and Intention Prediction

Sentiment prediction uses the recent activity of the customer to determine the possible reasons for the call. Machine learning also may review customer data in CRM databases. The system may ask if the call is in regards to a recent purchase, their current bill, or outages in the area. If it is not one of these things, the main menu options will be provided, but the IVR will be able to narrow it down to the most likely reason for the call.

 

Customer Adaptation

Every customer has a different level of experience when it comes to IVR calling, so they may need to be guided through the steps more thoroughly, or they may prefer a faster pace that skips some of the non-essential steps. A good IVR should be able to detect the customer’s level of experience based upon their status with the company’s loyalty program and the pace that they are taking while navigating through the interaction.

Additional Information:

• Item Code: 001607
• Production Capacity: Unlimited
• Delivery Time: IVR Service Provider in India
• Packaging Details: Proactive Calling Proactive calling gives the business a chance to reach out to the customer before they call. Reasons for this technology include appointment reminders and payment notifications. The IVR could just be a reminder for the customer, or it could connect them to an automated self-service menu system where they will be able to change their appointment or make a payment quickly. Proactive calling is a great way to boost telemarketing figures in real-time. Visual and Text IVR Visual IVR is built for communicating via a Smartphone or a website. This is ideal when there is an extensive menu of options to progress through, or the customer is in a location where they will not be able to respond to the IVR. On the other hand, text IVR is how customers find out the status of an order or receive updates on an issue that they had with the company. Instead of going to the website and putting in a long code, the caller will be able to text the IVR to find out the status quickly. In-Queue Self-Service When a customer calls a company, call priority queuing ensures most of the issues that need resolution are completed using the self-service menu or immediately directed to an agent. If there is a long wait time, the IVR will list the self-service options that are available for customers. Call center automations allow customers to serve their own needs without needing to wait for a call center agent. The IVR will also offer a callback if the self-service options are not adequate for the call. How Does Outbound IVR Increase Engagement? When most business owners think of IVR, they consider it to be a valuable tool that provided self-service options or a system that will effectively be routing callers to agents. Seldom do they consider the fact that IVR has outbound applications to improve customer service and expand the power of their VoIP phone service. Increases Brand Awareness and Profit Through reaching out to existing customers and leads, outbound.

Change the game in your favour in today’s competitive marketplace, by giving your customers the best experience when they deal with you. Turn towards leasing out Hosted Interactive Voice Response to achieve this seamlessly, and that too at reduced business cost.

Is IVR Software or piece of hardware

Telephony equipment, software applications, a database, and supporting infrastructure can all be found in IVR systems. An enterprise can run an IVRS in-house by purchasing the necessary software and infrastructure or using a monthly fee-based IVR hosting service.

What is hosted IVR, How does it work?

Here is the hosted IVR meaning. IVR (interactive voice response) is a feature of an automated business phone system that is known to interact with callers and collect information by presenting them with a select range of options. It then takes action based on the caller's responses via the telephone keypad or voice response.

What is an example of hosted ivr service?

When you contact a corporation or business and hear "press 1 for technical assistance, press 2 for sales support, press 0 to speak to the operator," it is an example of IVR. Following your selection, your call is directed to an extension/call queue, or a voice message, for example, is replayed to you.

What are the main characteristics of an IVR Service Provider

The top IVR features are Call Assistance, Self Service, Information Source, Multi-Language Options, Number Identification, Surveys and Polls, and Text to Speech.

What is the significance of the best IVR service provider

IVR (interactive voice response) is a telephony menu system that allows callers to be identified, segmented, and routed to the most appropriate agent within your team using the dial pad. It is a simple and effective method for lowering costs and increasing efficiency in any business.

In Clinical Trails What is IVRs

Interactive Voice Response Systems (IVRS) refers to the use of the telephone solely as a technology interface in a clinical experiment. Before internet-connected PCs were ubiquitous, IVRS was created as a mechanism to introduce computerised randomisation and medication management functions to research sites.

In banking what is a hosted IVR?

IVR transactions, or Interactive Voice Response, are telephone transactions in which you enter your credit card number to an automated system to make a payment to a vendor to purchase goods, services, or other items.

What are the many types of IVR calling software?

Inbound and outbound IVR services are the two most common forms. As previously stated, inbound IVR systems handle incoming calls, and outbound IVR systems make calls using either fully or partially automated dialling.

What is the difference between a cloud based IVR solution and an automatic call distribution system?

IVR service provider in India offers a service that is an automated voice response menu that intelligently navigates callers through options, whereas ACD is a type of automatic call routing based on many parameters.

What are the disadvantage of hosted IVR Services?

The most significant downside of the services of hosted IVR vendors is that many individuals loathe conversing with machines. Telephone menus and lengthy instructions may be difficult for older persons to understand. The slowness of various phone menus often irritates younger callers. The menus are excessively long.

What are the business limitations of hosted IVR Software?

In some cases, IVR hosting India might elicit a more powerful response from clients. If an IVR system is exceptionally aggravating, negatively impacting a company's customer experience, the customer may abandon the company entirely.

Additional Information:

• Item Code: 300110021
• Production Capacity: IVR Service Provider in PAN India
• Delivery Time: Instant delievry of IVR Services
• Packaging Details: How could they make better use of IVR hosting Services? An IVR system can benefit from several AI-enabled procedures and an affordable IVR hosting price. They are as follows: Automatic Speech Recognition ¿¿¿ Rather than using a keypad, callers can speak to your IVR. Natural Language Processing (NLP) is how artificial intelligence (AI) computers process and 'understand' simple conversational remarks. Is there a difference between IRT and IVRS? SDC's IRT randomisation services can help even the most difficult clinical trials operate successfully. IRT automates patient randomisation, kit assignment, medicine delivery, and inventory management. It's also known as IWRS/IVRS (Interactive Web/Voice Response Systems). What is the differnce between IVRS and IWRS? The technology that research sites use to enrol patients in clinical trials, randomise participants, and handle study drug supplies are known as Interactive Web Response Systems (IWRS) and Interactive Voice Response Systems (IVRS). The two technologies are grouped together as Interactive Response Technology (IRT). what is a hosted IVR Application: The hosted IVR solutions India includes predefined voice responses for specific situations, keypad signal logic, data access, and the capacity to record voice input for later use. What does hosted IVR service testing entail IVR testing is when a contact centre puts its cloud based IVR solution India and infrastructure to the test with a large amount of traffic to see if it can handle it. What exactly is an IVR Tree? Automated answering systems commonly use an IVR tree, or Interactive Voice Response Tree, to route calls to the appropriate party. This is an example of call routing for a car dealership that you can avail from the best IVR service provider in India.

Interactive Voice Response for business

Use IVR to make it easy for your customers to connect with sales-support on phone with voice and keypad inputs.

Keep your business open 24*7 with IVR

 

Interactive voice response or IVR allows your customers to interact with your business anytime, right on their phone. If you have called the helpline of a bank or any business, you probably might have interacted with an IVR system.

 Greet customers with a personalized message in the IVR menu.

 Let customers interact with your business through IVR options.

 Keep your business support open even when your support executives are away.

  Automate a part of the call handling process and boost employees’ productivity

 

With a cloud-based IVR system, your business can handle an unlimited number of calls from customers and prospects giving you enough room to scale your business.

Why does your business need an IVR solution?

IVR or Interactive Voice Response system lets you manage your business calls efficiently by automatically responding to user queries and routing calls to concerned agents without any human intervention. It acts as a virtual receptionist for your business giving your brand a more professional look!

Benefits of IVR

Provide 24*7 customer supportWith IVR, you provide your customers with a way to connect with your business whenever they want to. When customers call on your IVR number, they can choose from the options available in your IVR menu. Based on customer inputs, the IVR system automatically routes the calls to the appropriate person in your team. If the agents are not available, customers are provided with the option to leave a voice message so that your agents can get back to them once they come online. With an IVR number, your business stays up 24*7 and that’s a ticket to greater customer satisfaction and better brand loyalty.
Customized welcome greetings

Customer experience and branding play an important role in making a successful business. With the IVR system, you can get both; customer experience as well as branding. Under the IVR menu, you can set up personalized customer greetings. When your customer will call you, they will hear something like “Welcome to [Your Business Name]. Let us know how we can help you.” IVR makes your business support system work like a breeze providing your customers with the luxury to connect with you in seconds. IVR means timely customer support which is one of the most important factors of better customer experience as well as your brand image in the minds of customers.

Level up employees' productivity

 

With the help of the smart IVR menu, a big chunk of customer queries can be handled with automation. Thanks to input handling capabilities of IVR, primary information required to provide support like customer name, customer ID, phone number, etc. can be taken care of without the need of agents. By the time the call is routed to the real support agent, all this information is already available on their screen. IVR systems make sure that 100% time of your support agents is spent in solving real customer problems rather than performing redundant tasks like collecting name, phone number, and email address of the customers.

Grow big by handling large call volumes

IVR enables small support teams to handle large numbers of customer calls by independently dealing with incoming queries and smartly routing calls to the right person in the right department. For example, if a customer wants to check only the balance in the account, that task can be automated with IVR without bothering the support agents. If a customer needs help with a product, her call can be transferred to the agent in the support department.

Additional Information:

• Item Code: 0016787
• Production Capacity: Unlimited Incoming Outgoing IVR Service Provider
• Delivery Time: Instant IVR Service Provider
• Packaging Details: Grow big by handling large call volumes IVR enables small support teams to handle large numbers of customer calls by independently dealing with incoming queries and smartly routing calls to the right person in the right department. For example, if a customer wants to check only the balance in the account, that task can be automated with IVR without bothering the support agents. If a customer needs help with a product, her call can be transferred to the agent in the support department. If the call is for help with billing, it can be routed to the sales team, all with the help of IVR. A cloud-based IVR system automates a large part of the call handling process making it possible to take care of any number of calls. Turn callers into customers IVR can also work as a good sales channel too. With the help of a custom IVR menu, you can use the IVR system as a lead generation channel with live support. On your IVR number, you can ask callers a series of questions and qualified callers can be connected with the sales agents. With IVR calls, you can partly automate the process of interacting with new prospects and convert your first-time callers into customers. The delicate balance between technology and the human touch that IVR provides makes it a unique channel for customer interaction lead conversion. Better marketing with IVR IVR is a proven marketing tool that you can use in every aspect of the customer journey. From welcoming customers and collecting their information to providing support and maintaining relationships, IVR can help with that all. Using an IVR number in your marketing campaigns and brand advertisements, you can spark conversations from new customers, delight them with your services and turn into loyal fans. IVR can also be used to collect feedback from your customers with few taps which can make them feel valued while providing invaluable insights to improve your business.

Turn callers into customers

IVR can also work as a good sales channel too. With the help of a custom IVR menu, you can use the IVR system as a lead generation channel with live support. On your IVR number, you can ask callers a series of questions and qualified callers can be connected with the sales agents. With IVR calls, you can partly automate the process of interacting with new prospects and convert your first-time callers into customers. The delicate balance between technology and the human touch that IVR provides makes it a unique channel for customer interaction lead conversion.

Better marketing with IVR

 

IVR is a proven marketing tool that you can use in every aspect of the customer journey. From welcoming customers and collecting their information to providing support and maintaining relationships, IVR can help with that all. Using an IVR number in your marketing campaigns and brand advertisements, you can spark conversations from new customers, delight them with your services and turn into loyal fans. IVR can also be used to collect feedback from your customers with few taps which can make them feel valued while providing invaluable insights to improve your business.

Premier customer support

 

At CloudShope, we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 2500+ companies bestow upon us for their business calls management. As Cloudshope customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your IVR number, you can always call us toll-free at 1800-313-8282 and our customer support team will be with you with a solution.

IVR with smart features

 

The IVR number provided by Cloudshope comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. Cloudshope IVR number is based on the cloud. You neither have to set up any hardware nor spend money on capital expenditure. Cloudshope provides an online set up of IVR numbers. Once you sign up, our team will set up your business IVR number in less than one business day.

What is Interactive voice response (IVR)?

 

Interactive voice response (IVR) is a mobile technology that allows people to interact on a phone call using their voice or keypad inputs. IVR calls are usually handled by a computer-operated phone system.

Why does my business need an IVR number?With IVR number, you can provide your customers with 24*7 support, boost your marketing campaigns, and generate better leads.

Can I get a demo of how IVR works?Sure. You can sign up for a 7 days free trail of IVR number provided by cloudshope. With your demo account, you can set up a customer IVR menu and see how an IVR system works.

How much do I need to pay to get an IVR number?The cost of an IVR number is very affordable. MyOperator IVR number plans start at INR 999 per month. For more information on the IVR number price.

Can I use my old business number along with the IVR number?Yes. We can connect your old business number with the IVR number. So, you can keep using your old business number as well.
How much time will it take to set up my business IVR system?The entire set up of IVR is cloud-based and done online. It takes only a few minutes to complete the IVR set up. Once you contact the MyOperator team, your account can be set up in less than one business day.

Additional Information:

• Item Code: 20016521
• Production Capacity: Unlimited IVR Service Provider
• Delivery Time: Instant Delivery of IVR Services in India
• Packaging Details: Leave no callers unattended. Cloud IVR solutions give your callers an enriching calling experience by providing quicker and smoother assistance. It attends to every caller without any fail and greets them with a personalized message. These messages set the tone of your customer interaction by infusing trust and warmth. With cloud IVR¿¿¿s guided menu structure, your callers get handled with utmost professionalism. Blend of self-service and talk to agent options provides callers with diverse ways to resolve their queries. Self-service option lets your caller find answers to the questions on their own, minimizing any dependency over your agents. Cloud IVR solutions also minimizes call overloads of the agents by intelligently identifying, segmenting and routing the calls to the agents. Filtering out basic queries, it forwards only the complex queries to the agents. Scaling your calling channels is effortless with Cloud IVR solutions. Unlike legacy systems, you don¿¿¿t need to worry about the hefty infrastructure costs to scale your calling capacity. With Cloud IVR solutions, you can scale up your calling channels in minutes without additional effort. With call recording, barging, and analytics features, cloud IVR solutions is an exhaustive customer service product that caters to every calling need of your business. Besides, you get a comprehensive view of all the ongoing activities such as call logs, call recordings and more, on Servetel¿¿¿s web portal and mobile app. Programable IVR Get more done from cloud based IVR. Build a customer-oriented IVR with tailored call flows, intelligent self-service options and optimized call handling strategies.

As a small business owner, the chances are high that you’ve already implemented some form of cloud communication at your company.

As of this writing, 94% of businesses use cloud technology for applications like phone systems, contact center software, file sharing and storage, and CRM solutions.

Cloud-based systems provide numerous advantages over premise-based communication solutions, including cost savings, reduced maintenance, and high security standards.

If you’re thinking of moving business communications to the cloud, one of the first steps to consider is a cloud IVR system.

But what is cloud IVR, what advantages does it offer small businesses, and which provider is the right fit for you? We’ll discuss all that and more in this post.

Cloud-hosted IVR (Interactive Voice Response) is a SaaS solution that allows customers to make payments, connect to relevant agents, and more by interacting with automated voice prompts.

Pre-recorded call menus read out messages like “Press 3 to connect to the billing department,” or “Briefly state the reason for your call.”Customers can opt to respond by speech or by entering numbers into their phone keypad.

Using DTMF (Dual-tone multi-frequency) tones, voice recognition, and Natural Language Processing, the IVR system interprets what the caller needs assistance with and routes their calls to agents or additional IVR menus and voice prompts accordingly.

In other words?

Cloud IVR functions just like a regular IVR system, except that it operates within the cloud.

This means companies do not have to create, own, and manage an in-house IT infrastructure, on-premise IVR applications, and data centers.

Instead, the service provider owns the server that hosts the IVR platform. Companies rent space on that server by purchasing the provider’s cloud-based IVR tools, which are accessed and operated over the Internet.

Cloud-based IVR operates via a consumption-based pricing model, which means that companies will pay only for the number of resources they use on the server at large (usually via a monthly subscription with available add-ons or paid upgrades.)

The cloud eliminates the need to purchase on-premise PBX (Private Branch Exchange) that provides Automatic Call Distribution and IVR features.

Instead, cloud IVR uses SIP (Session Initiation Protocol) to provide IVR capabilities, transferring legacy IVR data and functionalities to the cloud.

 

Cloud-based IVR is scalable, monitored 24/7, and provides advanced IVR features without requiring companies to hire their own developers and maintain/manage their IVR systems in-house.

Though companies of all sizes benefit from IVR solutions, they’re especially beneficial for small businesses or startups that don’t have the resources for a fully-staffed contact center but still want to increase customer engagement.

They offer advanced features that allow for a high level of customer self-service, prevent you from having to hire more agents to deal with increased call volumes, optimize the agents you do have on staff, and keep operating costs down.

Advanced IVR Features

While on-premise IVR systems offer basic features, having access to advanced features often means expensive upgrades, constant API additions, and the need for an in-house development team.

Cloud IVR solutions, on the other hand, include robust features as a part of their packages and allow you to add-on even more features for an affordable price point — with just a few simple clicks.

Additional Information:

• Item Code: 300277
• Production Capacity: Unlimited Inbound and Outbound IVR Service Provider
• Delivery Time: Instant IVR service Provider
• Packaging Details: Beneficial cloud IVR features include: Omnichannel support (SMS messaging, online payment portals, chatbots, etc.) Multilingual call menu options Visual IVR Call center software and CRM integration PCI-compliance and tokenization for fraud prevention Call recording Caller Authentication Advanced call path design Agent ring groups Automatic callbacks AI and machine learning Outbound IVR Analytics and reporting Operational Cost Savings Cloud-based IVR has a much lower cost when compared to in-house IVR. The average in-house system costs $1,460 per line, while cloud-based solutions cost just over $800 per line. In addition to helping companies save on the costs of on-premise cloud hosting, IVR platforms decrease the average cost per call by up to 30%. Since your small business will need to pay for inbound calls by the minute, it makes sense that a system that decreases the need for additional calls will save you serious money. Plus, if customers can help themselves, they won¿¿¿t need to wait on hold for long periods of time ¿¿¿ providing another avenue for savings. Long hold times are one of the biggest reasons for high call abandonment ratings, which makes sense given that over 60% of consumers say they won¿¿¿t spend more than one minute on hold. By drastically decreasing or eliminating hold times altogether, a Blueworx study claims IVR can lower your call abandonment rate by roughly 30%. Improved Customer Experience Given that ¿¿¿ of customers would rather handle their support issues on their own than speak with an agent, effective self-service solutions are a must. Cloud IVR offers a high level of customer self-service, allowing customers to check account balances, pay bills, access the product or service knowledge base, and make reservations without having to speak to a representative.

Interactive Voice Response also improves the customer experience by:

 

• Decreasing hold times
• Freeing up more agents to take calls when human interactions are needed
• Simplifying the payment process
• Integrating with CRM tools to provide current customer information/order history
• Sending outgoing reminder notifications
• Offering customer callbacks

 

Increased Agent Productivity

Cloud-based IVR optimizes call center agents in several ways.

First, IVR used in virtual telephony increases first call resolution rates (FCR) by up to 30%.

If customer service inquiries are resolved during the first interaction, the need for time-consuming (not to mention expensive) follow-up calls is eliminated. By providing not only essential information to callers, but also giving them the tools to solve their problems quickly, IVR has a positive impact on FCR rates. This means agents can spend more time selling and resolving more complex customer issues than on follow-up calls that all deal with similar issues.

Additionally, the advanced call routing and agent segmentation capabilities of IVR mean that agents will only be connected to customers that they have the required training and product/service knowledge to help. Agents won’t lose time talking to customers that they, realistically, won’t even be able to help.

Instead, customers can schedule a callback time if the desired agent is unavailable, or follow voice prompts to ensure they connect with a knowledgeable and available agent.

Finally, IVR helps to evenly distribute the workload among agents, optimizing your agents through ring groups that can be accessed based on the customer’s call menu responses.

Ring groups are a group of agents that all have the same training/work in the same department. Admins can have all agents in a ring group rung simultaneously, opt for round-robin call distribution, or use most-idle call routing.

This prevents one agent from doing an enormous amount of call handling and customer support while the rest of your available agents do next-to-nothing.

 

Which Businesses Should Use Cloud IVR?

 

Though businesses in any sector would do well to take advantage of the above IVR benefits, cloud-based options have particular use cases that may make them an especially good fit for your company.

Common use cases include:

 

• Energy/utility companies providing customers with a way to pay a one-time bill, set up recurring payments, check account balances, transfer services, and receive outbound emergency alerts via automation
• eCommerce shops that use IVR to provide order verification and shipping updates, manage product returns, send out exclusive offers, or remind customers when it’s time to refill an order
• Business marketing departments to send automated customer satisfaction surveys, place outgoing calls for offers/campaigns, manage customer reward programs, and conduct customer journey research
• Hospitality/hotel management to let callers book, reschedule, or cancel reservations, manage room service and other guest requests/services, and send wake-up calls
• Personal service providers like hair salons and spas to confirm, schedule, and reschedule appointments
• Hospitals and small medical practices to let patients make appointments, provide health insurance information, pay/manage medical bills, and refill prescriptions

Additional Information:

• Item Code: 99123
• Production Capacity: Unlimted IVR incoming and outgoing solution
• Delivery Time: Instant IVR incoming and outgoing solution
• Packaging Details: IVR is a cloud-based communications API that allows users to build their own IVR from the ground up. Users can pick and choose which IVR features/functionalities they need, providing not only a completely customized solution, but also a cost-effective one. The Studio provides a simple drag-and-drop interface for users to configure call paths, assign caller IDs, manage phone numbers, and input customer data. Users can also integrate their existing CRM software with IVR to instantly access more detailed customer information. Additional IVR features include: IVR communication via voice, WhatsApp, and Facebook Messenger Ability to loop prerecorded IVR audio files Speech recognition with real-time transcriptions Self-service and agent-assisted PCI-compliant payment via phone Automatic pause/resume recording (tokenization) to protect sensitive credit card data 9 credit card payment methods Voice insights/analytics Connects to payment gateways Stripe, Chase, Base, and CardConnect Mobile phone and desktop computer access Text-to-speech Call queuing Outbound IVR (appointment confirmation, payment reminders, etc.)

PERSONALISE CUSTOMER EXPERIENCE AND BOOST BUSINESS WITH HOSTED IVR

Your customers expect service round-the-clock. With Multilevel Hosted Interactive Voice Response (IVR), you can do a lot more than meet your customer’s need. What this means is every time a customer or potential customer calls you, no matter the time, the call is answered. Now your customer can connect to the right department, or automated call flow, or speak to the right agent, or service executive, and have their queries answered and their job done, in an instant. That’s satisfaction.

UNLOCK NEW BUSINESS POTENTIAL WITh HOSTED IVR SERVICES.

• Radically improve customer service: Customers can now reach the agent they want in faster, simpler and on their terms.
• Service in-bound inquiries anytime: Your calls will be answered 24/7, 365 days a year, so you never lose out.
• Get real-time reporting, call-recording, analytics: keep track of conversations, improve service, and delight customers.

MAKE EVERY CALL COUNT.

With Multilevel Hosted IVR, you can create and automate multiple levels in your IVR, ensuring each call-flow is unique. What’s more, the simplicity and speed of implementation coupled with the cost-efficiencies make Hosted IVR a no-brainer.

What is an IVR Solution?

 

Interactive Voice Response (IVR) is a technology that lets businesses automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & Text to Speech technology. It works on DTMF input entered by the customer. With IVR, interact with callers & route calls to agents when required

IVR (Interactive Voice Response) is a cost-effective solution that allows businesses to automate customer interactions in inbound calls using pre-set multi-level menus. Quick-resolution of queries and reduced queue time elevates customer experience with minimum human intervention.

Implementation of IVR is extremely cost-effective as agents need not be connected immediately, optimizing their talk-time on other operational calls. The pre-recorded multi-level menu helps in resolving customer queries instantly, reducing customer wait time significantly.

There are two types of IVR - Single-level IVR where the call is answered with a pre-recorded greeting or message. Multi-level IVR offers a hierarchical structure, thus expanding the capability of resolving customers’ queries instantly.

Clients and customers engage with IVRs regularly to resolve queries and to receive news about product launches. The best IVR solution automatically understands the intent behind each call and drives valuable insights in real-time based on caller behavior. The call is automatically connected to the ideal agent, who can quickly resolve the query based on prior intent.

Hosted IVR solutions are automated call management solutions that initiate communication with customers with a personalized greeting. The automated bot asks relevant questions from callers, giving them the ideal agent to connect to instantly. Hosted IVRs are cloud-based solutions that do not require expensive infrastructure investments or on-premises hardware. Data is completely secured on the cloud and can be accessed by team members within the organization.

While IVR stands for Interactive Voice Response, OBD is a common name used for outbound calling. IVR helps customers connect to the right agent through an interactive dial-pad input system. Outbound is a marketing-based communication channel that engages with customers on their contact numbers for offers, promotions, opt-in, etc. Businesses wanting to learn more about outbound.

Additional Information:

• Item Code: 898976
• Production Capacity: Unlimited 12 Month Outbound IVR Service Provider
• Delivery Time: 12 Month Outbound IVR Service Provider
• Packaging Details: Hosted IVR solutions are automated call management solutions that initiate communication with customers with a personalized greeting. The automated bot asks relevant questions from callers, giving them the ideal agent to connect to instantly. Hosted IVRs are cloud-based solutions that do not require expensive infrastructure investments or on-premises hardware. Data is completely secured on the cloud and can be accessed by team members within the organization. Absolutely. Call diverting is possible when leveraging Knowlarity¿¿¿s IVR solution. What does IVR mean? How do IVRs work?downArrow IVRs enable action-oriented processing based on the input provided by customers calling into the customer service number. They can press various options on the number pad, and gain access to the right agent in the shortest time possible. IVR segregates different incoming calls intelligently, based on the intent of the engagement. Key areas, such as technical issues, lead inquiries, payment issues etc. can be resolved by leveraging the right IVR solution. Why should businesses in India use IVR solutions?downArrow Minimal human intervention ¿¿¿ Error-prone processes are eliminated as IVRs handle the bulk of call routing and agent engagement. Intelligent data storage ¿¿¿ Call data and key details can be stored and analyzed by IVR solutions. Cybersecurity ¿¿¿ Private information can be stored safely with stringent database protection measures. Cost-effective at-scale ¿¿¿ With no infrastructure requirements, operational costs are minimal thereby ensuring cost-effectiveness when handling larger volumes of caller data. More efficient than traditional methods ¿¿¿ Cloud connectivity ensures real-time query resolution, with instant call routing and caller intent analysis. Businesses can ensure that all calls are answered always. No geographical limitations ¿¿¿ Agents can be connected to the callers from any location, without any barriers or restrictions in scope.

Choose the Best Cloud IVR Solution Provider

Interactive Voice Response (IVR) is an automated telephony system that handles any call volume of your customers. At  the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR service improves productivity and experience as it enables you to map departments and agents using the extension and so allow you interact with your customers and routes calls to the appropriate agent or department.
Let our IVR system do more - gather information, get detailed reports of your business calls, speak to your customers, offer self-service or connect them to the right agent, both inbound and outbound campaigns.
Cloud IVR solutions laced with powerful features.

Call Tracking with IVR Number

 

Get a single business number and track, record, and maintain all calls. With voicemail, abandoned call reports and call back alerts, you never either miss a call or keep your customers waiting for too long.

Connect to the right agent faster

 

Manage wait times efficiently by giving caller’s a choice from multi-tiered menus to connect to the appropriate agent or queues.

Toll-free IVR number

 

Our Toll-Free IVR creates an easy and free of cost channel for customers to access you. Track and record your incoming and outgoing calls with our cloud based telephony system without making the customer shell-out any money while trying to reach you. Avail our Virtual Number Service today!

Easy CRM integration

Using our APIs you can integrate CRM easily to save customer data with complete recording details, including caller specifications, call duration, time, and caller location at one place. Pull in customer data from any popular CRMs or a custom-built solution and access it in a few clicks. Save agents time by not making them toggle between multiple screens

Uninterrupted support

 

Available 24/7, IVR system offers quick and seamless support to your customers. Record all messages of customers on voicemail during non-working hours and never slip a potential business lead.

Call Recording

Record all customer calls on your virtual number and use these call recordings for internal training or get an insight into your customer preferences.

Call Routing Anywhere

 

With our Cloud IVR service, route your customer calls to multiple agents at a single point of time. It efficiently handles a large traffic of calls, not missing any potential business opportunity.

Customized Greetings

 

Offer localized experiences with customized greetings for different departments, and brands. Record new messages or upload existing voicemail greetings.

What Is IVR?

IVR or Integrated voice response is an automated telephony software technology that enables the interaction of human callers with computerised features using DTMF tones input or voice. The technology is mainly used in call centres.

‘Having a rich customer-base’ is every business’s wish and that definitely leads to high call volume. Traditionally, the handling of large call volumes was a little cumbersome, but with IVR the whole process becomes easy. An IVR system is an effective way to route calls by settling down the basic interaction and forwarding it to the right agent, if required. It helps to save both the agent’s as well as the customer’s time.

Additional Information:

• Item Code: 868987
• Production Capacity: IVR Service Provider
• Delivery Time: IVR Service Provider
• Packaging Details: What Is IVR? IVR or Integrated voice response is an automated telephony software technology that enables the interaction of human callers with computerised features using DTMF tones input or voice. The technology is mainly used in call centres. ¿¿¿Having a rich customer-base¿¿¿ is every business¿¿¿s wish and that definitely leads to high call volume. Traditionally, the handling of large call volumes was a little cumbersome, but with IVR the whole process becomes easy. An IVR system is an effective way to route calls by settling down the basic interaction and forwarding it to the right agent, if required. It helps to save both the agent¿¿¿s as well as the customer¿¿¿s time. How Does An IVR Work When a caller initiates a call, the IVR system interacts by providing them choices using a prerecorded voice menu. The caller needs to respond according to their requirement, via voice response or phone keypad. According to the caller¿¿¿s response, the IVR decides its actions. Either the system will provide further information or transfer the call to a suitable human agent. The IVR system helps to find the right department or agent for the caller. IVR Facility for Contact Centers At, the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR system helps contact centres to improve their productivity, KPIs as well as increase customer satisfaction. It helps brands to provide 24*7 uninterrupted support to their client.

IVR Providers
Supplier Of IVR Systems And Services

Database Systems Corp. (DSC) is a leading IVR supplier including IVR systems, software and outsourcing services.

In computer telephony, interactive voice response (IVR) is a computer phone system and software that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system. Generally an IVR system plays a pre-recorded voice prompt to which the individual presses a number on a telephone keypad to select the option, or speaks simple answers such as "yes", "no", or numbers in response to the voice prompts.

DSC provides complete turnkey IVR development services and interactive voice response program development. From simple to complex calling applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your phone program in place with a minimal amount of time.

Contact DSC to learn more about Database Systems Corp., as an IVR provider and CTI phone system supplier.

IVR Software Vendor

DSC is an IVR software supplier of our award winning API library of IVR (Interactive Voice Response) routines.

DSC IVR applications operate in a client/server fashion. The IVR script can run on the IVR phone system or on a different server that is processing other applications.

Thus your IVR application program now has complete access to all of the programs and data that your existing applications use. These IVR programs can actually perform call center functions such as dealer lookup, account information access and update, etc. and simply transfer the result information to the our phone system to be relayed to the caller.

IVR Systems Supplier

DSC is likewise a leading IVR systems vendor and provides an award winning phone system which feature interactive voice response solutions for processing inbound phone calls. This IVR system (IVRS) incorporates a Windows Intel processor with telephony boards and software from Dialogic. When combined with our extensive IVR software, these phone systems can perform both inbound call distribution as well as outbound calling campaigns - concurrently.

The WIZARD IVR phone system is our entry level call center phone system that supports analog phone lines. If your calling center requires more lines, our PACER IVR system can be used in environments where digital phone line support is necessary.

IVR Service Company

Database Systems Corp. (DSC) is a leading provider of interactive voice response (IVR) services and call answering systems. These IVR services include the development of custom IVR applications by our experienced programming staff. These applications can reside on your own phone answering system. In addition, we can provide your organization with IVR outsourcing services at our secure data center.

With IVR software developed by our company, we are ideally positioned to provide comprehensive and affordable IVR call answering services to any size organization. Our inhouse ivr service processes incoming calls using our award winning interactive voice response (IVR) software that answers calls without an operator.

DSC employs an experienced IVR programming and development staff that can deliver comprehensive IVR solutions quickly. As a service group, you can provide information to your clients at the touch of a phone keypad, 24 hours a day. From external database access to web integration including XML messaging, we can develop your informational phone applications in a short period of time.

Additional Information:

• Item Code: 564632
• Production Capacity: IVR Service Provider
• Delivery Time: IVR Service Provider
• Packaging Details: A unique and starting customer experience is vital for every business. IVR empowers enterprises to count every phone call of their customer. It is a system that helps customers to reach the right agent or department for their issues and queries. Cloudshope is one of the well-known Cloud IVR solution provider in India. With our head office in Delhi- NCR, we are an established contact center provider with best IVR solutions. You just need to get associated with us, and we are dedicated to serve you. Have a query? Contact us and give us a chance to transform your customer service. IVR stands for Interactive Voice Response. Below are some of the benefits for which businesses should definitely use IVR solutions: ¿¿¿ Automated customer support - IVR solve your customer problems by obtaining suitable information and guiding them to the right agent. Self-serviceable IVR helps customers get an answer to their pre-defined queries without speaking to any agent. ¿¿¿ Prioritize calls - IVR permits businesses to prioritize calls depending on the caller¿¿¿s value. It means a high-value customer calls can be routed to the most qualified agent to solve their needs or issues. Thus, businesses never miss a chance to lose a high-value customer due to either slower response time or poor customer service. ¿¿¿ Personalized customer interactions - IVR system enables businesses to please their customers with personalized greetings and seamlessly transfer the call to a live agent. ¿¿¿ Handle a higher volume of calls - IVR empower businesses to handle even enormous volume of calls by efficiently routing the inbound calls to the right agent or department, best suited to address the issues or queries. It also cuts the waiting time significantly.

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Additional Information:

• Item Code: 1020311
• Production Capacity: IVR Service Provider
• Delivery Time: IVR Service Provider
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