Cloudshope Technologies Private Limited

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.

By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.

IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.

Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.

Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.

Cloudshipe real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment.

Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.

Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.

Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.

Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls.

Dynamically convert written texts into audio messages to align your message scripts with customer needs.

Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.

Additional Information:

• Item Code: 3045677
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation. Greet callers with a warm voice message and reflect a professional brand image in every customer conversation. Maximise agent¿¿¿s productivity by eliminating everyday mundane tasks and shift focus on high-value customer interactions. With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly. Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents. Redirect calls to the best-suited agent and ensure a successful query resolution in the first call itself Get high-quality cloud telephony suite with minimal effort and cost investment. Get enhanced live assistance from our product experts over email, chat and call. Innovate your business solutions with CRM and other third-party application integration. From research to post-purchase assistance, we ensure hassle-free customer service at every step. Get access to fully functional cloud telephony suite along with free SMS & call credits.

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.

By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.

IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.

Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.

Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.



real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment.

An IVR is a pre-recorded voice menu communicated to a caller as soon as they call (or right after a pre-recorded greeting) that responds to key inputs (usually numbers 0 to 9 on the keypad) or voice commands. It is interactive in the sense that it can be over multiple levels—much like a flow chart—and it prompts responses from the caller. It efficiently gathers basic data for the live agent to help a caller better, or even to eliminate the need of an agent for simpler queries and information requests.

It takes advantage of DTMF (dual-tone multi-frequency), which are essentially sounds corresponding to each key that are recognised on the other end as the intended input. The IVR is set-up using cloudshope easy-to-use portal, where various options, recordings, and their flow can be easily designated. These days, it’s also about artificial intelligence (AI) and voice inputs, which are used to improve the IVR experience.

There are three types of IVRs that cloudshope provides. Single-level IVR, as the name suggests, requires a single input before routing/disconnecting. Multi-level IVRs function across levels. And custom dial-plan IVRs allow for more functionality as per your requirements.

Yes, the IVR can be tweaked as per the customer’s need. This includes multi-input digit tracking, and using APIs to interact with the database, among other requirements. Different dial-plans can be implemented according to the set-up.

You can, and in two different ways. The first one has provide a virtual phone number to which you forward calls from your existing number. This number is then used for IVR services. Or, the second way has the customer port their number to cloudshope. This resolves all forwarding issues that might occur in case the existing number is from a different telephony circle.

Additional Information:

• Item Code: 233453
• Production Capacity: Unlimited
• Delivery Time: INSTANT
• Packaging Details: Review your call centre¿¿¿s performance by keeping a check on the live status of active, on-hold and disconnected calls.

For businesses across the countries and industries, IVR solutions have made it possible for organizations to encourage seamless communication between all clients, stakeholders, and team members of corporate organizations. CloudShope is a true believer in the power of strong and professional communication and we have seen how IVR does that effectively.CloudShope IVR service has been one of the leading ones in the market, and that’s because of the smart and advanced technology it is built on.

We believe that an IVR service should be capable of providing flexibility to its customers and accommodating their different needs and backgrounds. Hence, we provide multiple language options in which you can set your voice greeting for your customers and ensure the most personalized welcome to them

While there are different users mapped behind your front-end business contact number, you’d always want to assure that no caller has to wait on call for long. Hence, with CloudShope IVR service, your incoming call can ring to all your users simultaneously increasing the chances of faster resolution.

CloudShope ensures that you have a scalable and reliable mode of customer communication capable to adjust with your changing business needs. You can add or remove your users with just a few clicks. You can even set different users for weekends and working/non-working hours as per your convenience.

One of the prime features of IVR service is its ability to route calls to specified mobile numbers. Businesses can choose different call routing options as per their team working. This could be simultaneous routing, one-on-one call routing for a certain time duration to the given set of phone numbers.

Our IVR service is built on Industry-standard Data Security measures which are built on unbreakable privacy and safety barriers. Our Amazon Web Services provides several options to improve data security, such as security groups, encrypted data storage, secure and personalized access etc. We also provide superior security features such as security groups and network access control lists to assure a protected IVR service.

Our customer support team will be available round-the-clock for you to help you make the best out of CloudShope. Our dedicated support team will be there for you whenever you face even a tad of difficulty regarding our IVR service. You can connect with our team on call, email, raise a ticket or chat with us anytime whenever you have queries related to our provided IVR service.

Additional Information:

• Item Code: 349087
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: IVR service is a product of cloud telephony technology that attends your customer calls, gathers the information given by the caller in the IVR keypad menu and then routes their calls to the concerned executive/department When a person calls on your front-end business contact number, a pre-defined voice greeting is played for the caller. The voice asks the caller to select the department of their concern in the IVR keypad menu. As the caller enters the keypad input basis the requirement, the call gets routed to the agent mapped behind that respective department. There are hundreds of IVR service provider in the Indian market and all claim to be the best one. However, what truly outstands CloudShope from the rest is the provided exclusive features, flexibility to customize the IVR service as per your needs and round-the-clock accessible customer support team. The cost of IVR service depends on your business requirements and call volume, you can check our detailed pricing.

Interactive Voice Response (IVR) is an automated telephony system that handles any call volume of your customers. At Cloudshope the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR service improves productivity and experience as it enables you to map departments and agents using the extension and so allow you interact with your customers and routes calls to the appropriate agent or department.
Let our IVR system do more - gather information, get detailed reports of your business calls, speak to your customers, offer self-service or connect them to the right agent, both inbound and outbound campaigns.
Cloud IVR solutions laced with powerful features.

Call Tracking with IVR Number

Get a single business number and track, record, and maintain all calls. With voicemail, abandoned call reports and call back alerts, you never either miss a call or keep your customers waiting for too long.

Connect to the right agent faster

 

Manage wait times efficiently by giving caller’s a choice from multi-tiered menus to connect to the appropriate agent or queues.

Toll-free IVR number

 

Our Toll-Free IVR creates an easy and free of cost channel for customers to access you. Track and record your incoming and outgoing calls with our cloud based telephony system without making the customer shell-out any money while trying to reach you. Avail our Virtual Number Service today!

Easy CRM integration

 

Using our APIs you can integrate CRM easily to save customer data with complete recording details, including caller specifications, call duration, time, and caller location at one place. Pull in customer data from any popular CRMs or a custom-built solution and access it in a few clicks. Save agents time by not making them toggle between multiple screens.

Uninterrupted support

 

Available 24/7, IVR system offers quick and seamless support to your customers. Record all messages of customers on voicemail during non-working hours and never slip a potential business lead.

Record all customer calls on your virtual number and use these call recordings for internal training or get an insight into your customer preferences.

With our Cloud IVR service, route your customer calls to multiple agents at a single point of time. It efficiently handles a large traffic of calls, not missing any potential business opportunity.

Offer localized experiences with customized greetings for different departments, and brands. Record new messages or upload existing voicemail greetings.

What Is IVR?

IVR or Integrated voice response is an automated telephony software technology that enables the interaction of human callers with computerised features using DTMF tones input or voice. The technology is mainly used in call centres.

‘Having a rich customer-base’ is every business’s wish and that definitely leads to high call volume. Traditionally, the handling of large call volumes was a little cumbersome, but with IVR the whole process becomes easy. An IVR system is an effective way to route calls by settling down the basic interaction and forwarding it to the right agent, if required. It helps to save both the agent’s as well as the customer’s time.

How Does An IVR Work

When a caller initiates a call, the IVR system interacts by providing them choices using a prerecorded voice menu. The caller needs to respond according to their requirement, via voice response or phone keypad. According to the caller’s response, the IVR decides its actions. Either the system will provide further information or transfer the call to a suitable human agent. The IVR system helps to find the right department or agent for the caller.

Additional Information:

• Item Code: 405678
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: CloudShope is a leading cloud-based Contact Center Solution provider in India. With over Ten years of experience in developing state-of-art customised contact center solution across various companies in different industry verticals, we consider ourselves as an established and true cloud-based contact center provider.

Top 20 IVR Providers In India For All Your Business Calls!

Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn’t going to be economical.

Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.
If you are a business trying to figure out which IVR Provider to go to, this is the right post for you! We researched about some of the best IVR Providers in India and curated a list to make your choices much easier.

The Lego Of Customer Communication

Powering 3 million customer conversations every day,CloudShope is the building block that helps you stay in touch with your customers efficiently over calls and SMS. A Cloud Telephony Platform trusted by more than 1300+ companies of all sizes.

 

Features & Plans: Multi-level IVR, Personalised IVR, Recording, IVR menu customization, Real Time Notifications, Unlimited Channels & Channel Capacity, Visual Drag & Drop APIs, Daily Email Reports, Automated calls & SMS, Conditional call routing.

Unleash Your Business Potential with CloudShope Cloud Telephony Solution.

CloudShope offers comprehensive communication solutions to help meet customer expectations and sound professional. Their reliable on-premise communication tools establish smooth communication within the organization to boost business productivity.

 

Features & Plans: Audio conferencing, Automatic call transfer, Call audit and barging, Call queues, Unlimited Queues, Agent Login/out without reason, Queue reporting Skill-based routing, Call recording.

Building Customer Experience that Exceeds Customer Expectation.

CloudShope is an all-in-one software based communication solution, from Drishti-Soft Solutions,  that manages end-to-end customer journeys. A powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.

 

Features: Auto call distributor, Virtual queue management, IVR, Missed call alert, call recording, voice blaster, Automatic call distributor, VQ Pass.

Opening the door to the world of Cloud Telephony

CloudShope enables people to reach each other, businesses to find new markets and everyone to fulfill their potential. Across the India, We provide Voice SMS, Bulk Text SMS, Interactive Voice Response(IVR) System services for everyone, and much more for businesses.

 

Features: Sound, Record, Text to Speech, read/write IVR data into an uploaded excel sheet, DTMF, Call Transfer, Web API call, Conference, Multilingual greetings.

Connect. Communicate. Engage

Believe in building brands on intelligent cloud telephony solutions. CloudShope also believes that communication doesn’t have to be as complex as it is. Their core offerings – CloudAgent and Brand Agent – redefine, simplify, and enhance the way in which you communicate, connect, and engage with your customers.

 

Features: Web-based IVR solution, Easy to configure Messages, Text to Speech conversion, Multi-level IVR Systems, Mobility, Skill-Based Routing, Priority Routing, Barge in and call monitoring, Real-time dashboards and reports.

Additional Information:

• Item Code: 450098
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Better information, motivation and control with CloudShope CloudShope provides easy control on clients as well as employees. Accelerate business with a faster pace and less effort with CloudShope Features & Plans: Virtual phone number, B2B lead generation, Employee tracking system, Customer lead management, Lead Identification, Lead Grading, Lead Distribution, Lead Nurturing. Leader in Business Solution Services Since 2009 CloudShope offers cloud-based IVR Service at Most affordable rates with an assurity that all calls are recorded in their web based call log panel in real time. Features: Custom IVR Call flow, Custom Welcome Message recording, Custom auto response message, Detailed call logs, Data storage. Free voice calls, Information at your fingertips CloudShope has been the pioneer and leader in providing Instant Call-Connect solutions including Click-to-Call. CloudShope has developed enterprise-ready customer connect solutions that are platform independent. These allow users to connect to the company representatives through easy web-call-backs and get information at their fingertips. Features: Flexibility to record customer response through key-press, NDNC Compliance, Pan India Presence, Campaign Tracking and Reporting, Multi-Lingual Support, Unrivaled Security measures, Ready Made APIs. The heartbeat of voice communications Cloud made its foray into the Indian market as an Internet Service Provider and Internet Telephony Service provider in 2003. Ever since its inception, the statistical graph has shown a significant growth in developing a customer base and carrier-interconnections with an end to end VOIP Business Solutions. Features: Improved customer service, Lower cost, Agents have more time to deal with complex interactions/more demanding areas of service, Service with chosen language, Customer Prioritization based on Dialed number.

Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn’t going to be economical.

Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.

If you are a business trying to figure out which IVR Provider to go to, this is the right post for you! We researched about some of the best IVR Providers in India and curated a list to make your choices much easier.

 

Update: 27th April 2017 | Added 4 more IVR Providers to the list.

So here is the list of the Top 20 IVR Providers in India to help you with your business calls!

 

1. CloudShope

The Lego Of Customer Communication

Powering 3 million customer conversations every day, Exotel, is the building block that helps you stay in touch with your customers efficiently over calls and SMS. A Cloud Telephony Platform trusted by more than 1300+ companies of all sizes.

Features & Plans: Multi-level IVR, Personalised IVR, Recording, IVR menu customization, Real Time Notifications, Unlimited Channels & Channel Capacity, Visual Drag & Drop APIs, Daily Email Reports, Automated calls & SMS, Conditional call routing.

Unleash Your Business Potential with Fonebell Cloud Telephony Solution.

Fonebell offers comprehensive communication solutions to help meet customer expectations and sound professional. Their reliable on-premise communication tools establish smooth communication within the organization to boost business productivity.

 

Features & Plans: Audio conferencing, Automatic call transfer, Call audit and barging, Call queues, Unlimited Queues, Agent Login/out without reason, Queue reporting Skill-based routing, Call recording.

Building Customer Experience that Exceeds Customer Expectation.

Ameyo is an all-in-one software based communication solution, from Drishti-Soft Solutions,  that manages end-to-end customer journeys. A powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.

 

Features: Auto call distributor, Virtual queue management, IVR, Missed call alert, call recording, voice blaster, Automatic call distributor, VQ Pass.

Opening the door to the world of Cloud Telephony

Microtel enables people to reach each other, businesses to find new markets and everyone to fulfill their potential. Across the India, We provide Voice SMS, Bulk Text SMS, Interactive Voice Response(IVR) System services for everyone, and much more for businesses.

 

Features: Sound, Record, Text to Speech, read/write IVR data into an uploaded excel sheet, DTMF, Call Transfer, Web API call, Conference, Multilingual greetings.

Connect. Communicate. Engage

Believe in building brands on intelligent cloud telephony solutions. Ozonetel also believes that communication doesn’t have to be as complex as it is. Their core offerings – CloudAgent and Brand Agent – redefine, simplify, and enhance the way in which you communicate, connect, and engage with your customers.

 

Features: Web-based IVR solution, Easy to configure Messages, Text to Speech conversion, Multi-level IVR Systems, Mobility, Skill-Based Routing, Priority Routing, Barge in and call monitoring, Real-time dashboards and reports.

Additional Information:

• Item Code: 456007
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Better information, motivation and control with IVR Guru IVR guru provides easy control on clients as well as employees. Accelerate business with a faster pace and less effort with IVR Guru. Features & Plans: Virtual phone number, B2B lead generation, Employee tracking system, Customer lead management, Lead Identification, Lead Grading, Lead Distribution, Lead Nurturing. Leader in Business Solution Services Since 2009 WebXion offers cloud-based IVR Service at Most affordable rates with an assurity that all calls are recorded in their web based call log panel in real time. Features: Custom IVR Call flow, Custom Welcome Message recording, Custom auto response message, Detailed call logs, Data storage. Free voice calls, Information at your fingertips Phonon has been the pioneer and leader in providing Instant Call-Connect solutions including Click-to-Call. Phonon has developed enterprise-ready customer connect solutions that are platform independent. These allow users to connect to the company representatives through easy web-call-backs and get information at their fingertips. Features: Flexibility to record customer response through key-press, NDNC Compliance, Pan India Presence, Campaign Tracking and Reporting, Multi-Lingual Support, Unrivaled Security measures, Ready Made APIs. The heartbeat of voice communications Pulse made its foray into the Indian market as an Internet Service Provider and Internet Telephony Service provider in 2003. Ever since its inception, the statistical graph has shown a significant growth in developing a customer base and carrier-interconnections with an end to end VOIP Business Solutions. Features: Improved customer service, Lower cost, Agents have more time to deal with complex interactions/more demanding areas of service, Service with chosen language, Customer Prioritization based on Dialed number identification service and call reason, Call logs available for auditing, performance report and future enhancement.

Have you ever wondered what IVR Service Provider? Allow us to provide a short description of IVR, and you also understand IVR-based services later on.

IVR full form is Interactive Voice Response, and it is Automated Communication Technology.

Mainly, major companies use it because it enables the customers to interact with the services without human assistance.

You can take the example of Airtel customer support, Apple customer support, AT&T customer support, and more.

• Anyone can use it by adding scripts.
• Callers can make transactions.
• Callers can reach out to the customer care representative.
• It helps the callers to learn about solutions and new services.

Keep in mind that the main purpose is to assist the callers without the human presence and it also helps businesses to provide more effective customer support without any extra effort.

IVR Technology has become an important tool for companies like Banks, LPG Gas providers, Customer care, Amazon packages, and more.

Cheap IVR Service Providers in India

inding an ideal IVR Service Providers in India is extremely difficult. A google search is not enough to find a reliable IVR solution because there are so many lousy & irresponsible providers in the market Also Best Cheap Nvme Hosting in India.

You want to avoid such providers or else you have to face a hard time with them.

Allow us to suggest you five IVR providers, who are reliable & they offer the services at an affordable price.

Best IVR in 2021

Last year we were added top 5 Best IVR Service providers in India but due to some issues on billing with these companies,

I kept searching for a better option which suits our business.

After using 1 year IVR system for our company we found Call Hippo in mid-2021 and shifted our all Interactive Voice Response services to them without changing my number.

What did I get from them?

• Free Voice Over on Annual Plan
• Quick and Easy Setup Dashboard
• Call Recording
• Record and Upload after office message from your panel
• Find all missed and received call logs on realtime

 

Its been 8 months now using their services for our 3 support executives to provide customer support, I am pretty impressed with the service I am getting from them.

1. CloudShope Review

CloudShope is an advanced level cloud telephony IVR Service Providers in India. They land in the First position of our IVR services in India list.

The IVR service provider advertises Toll-Free number, virtual number, voice broadcasting, click to call, IVR based services, IVR hosted services and more.

They have a clientele of Cipla, OLA cabs, Cars 24, Glidec, and more.

Pricing:

The Cloudshope did not reveal the pricing, and they prompt you to try the trial version.

It is a marketing tactic to get people to register for the trial version, and after you input the details, then they reveal the pricing.

The primary motive is to make you try the free version for a while.

• They have a basic plan for beginners.
• The advanced plan meant for the medium-size business.
• The premium plan for those who cannot get the job done without interactive voice response & voice process services.

The pricing is not available because they believe in providing custom packages to the clients.

Additional Information:

• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Key Features: The dashboard has basic IVR and advanced IVR.A user-friendly dashboard that allows you to pick your choice of numbers, and virtual numbers.Custom On-Hold Music, Custom SMS API, Multi IVR, Automated Outbound Calling, and personalized IVR.You can subscribe to the bulk SMS packages as well.Voice broadcasting helps you to send outbound calls instantly and connect to your customers.The call routing assigns any available user or the right department.The company also offers miss call service for quicker & hassle-free campaign.A Toll-Free Number can add great value to any business. Specification: Every inbound & outbound calls can be recorded for quality purpose. A real-time analytic and call logs to check back the received & dialled calls. A dedicated toll-free customer care line for those who want to reach customer care.

What is IVR?Interactive Voice Response System:

IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.

In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.

How does the IVR Number System Work 

 

• Customer reaches out on the business phone number provided by your website
• They hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcome
• Once the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.
  
  Features Of IVR Service:
• 
  24x7 Customer SupportCustomers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.
  
  Live PanelAgents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.
  
  Multi-level IVRMultiple levels in IVR can be created and configured separately with brilliantly-designed call flows.
  
  Intelligent Call RoutingCall routing intelligently routes every caller to the right department & agent so that long call queues can be excluded.
  
  Instant NotificationsMissing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.
  
  Benefits of IVR Solution Intuitive IVRDesigning a crisp Interactive Voice Response System for your customers helps them to achieve what they want at a faster pace. Constructing a menu that helps the customer navigate through correct options and route their call to the dedicated department will help and ease their queries timely
  
  Personalised ConnectWith Interactive Voice Response Number System, an enterprise can create a platform with diverse regional languages & dialects which further can interact with callers and route them to desired departments. Also what an IVR does is greets the caller with their name which itself creates a lasting impression
  
  Customer DatabaseWith Interactive Voice Response Solution, an enterprise can build a database in the most organic way possible. It stores every transaction ever made with any customer. The agents need not find any old transactions manually connected with the customer, Interactive Voice Response System accumulates all the history associated which further helps the agent to proactively pick up the issue and efficiently converse with the customer
  
  Represent Your BrandThrough an Interactive Voice Response System, an enterprise can effectively blend in its brand image while interacting with the customers while they call. Passing on audio notes of the tones that exactly match the brand identity is an ideal way to display the brand personality. One can leverage benefits like customising the IVR Number according to the present campaign/marketing initiatives and meanwhile monitoring, mapping and advancing on customer experience.
  
  Recording Calls with Real-time ReportsCall logs and recordings are maintained by each customer and the status of the call (connected/not connected/missed) is also documented through an Interactive Voice Response System Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further, audits can be performed on these calls to understand if there are any deviations in the process.

Additional Information:

• Item Code: 560021
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: A Professional Persona With Interactive Voice Response System, an enterprise can professionally cater to the requirements of its customers. What it does is takes input from the caller via a keypad, processes the request and redirects the user to a dedicated department which can solve the customer issue. This represents a predefined approach to resolve issues hassle-free and professionally Multi-Language Support Customers can choose their preferred language in which they are comfortable with while deviating from the options available through IVR. Enterprises can reduce language difficulties and provide satisfactory customer experience. Increase Agent Efficiency IVR enables agents to be more productive by systematically handling call transfers. By call monitoring and recordings, agents can boost their productivity over time. This results in the overall efficiency of both agents as well as the company. Feedback Collection Capturing surveys and opinion polls are easier with Interactive Voice Response System . Agents can connect the callers to a dedicated IVR post the completion of their calls to collect important and confidential information. Business advantages of IVR Service provider More lead generation With the help of IVR, customer requirements can be easily prioritized thus ensuring more leads and customer satisfaction. Automate customer care Provides the customers with an option to self-serve which eliminates the need of agents to provide assistance to customer requests. Reduce operational costs IVR system replaces the customer service agents who answer the customer calls and direct them to respective agents, therefore reducing the operational costs of the organization. Manage large call volumes With the help of advanced multi-level IVR, peak hour call load can be handled by resolving the queries of multiple customers at the same time.

Additional Information:

• Item Code: 450010
• Production Capacity: Unlimited
• Delivery Time: Instant
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Additional Information:

• Item Code: 340021
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: medicare ivr for providers conversational ai ivr ivr system price buy ivr number automated voice response ivrs company interactive voice response pricing ivr buy ivr calls ivr service provider in gurgaon ivr stands for in banking cloud based ivr ivr in banking google cloud ivr outbound ivr solutions ivr software india meaning of ivrs number what is ivrs list of ivr companies in india ivr system india ivr marketing ivr maker interactive voice response meaning ivr i ivr call full form ivr service provider in pune cheap ivr buy ivr system ivrs software buy ivr hosted ivr systems ivr technology meaning ai based ivr free cloud ivr toll free ivr ivrs refill booking ivr api india ivr service providers in mumbai interactive ivr ivr company ivr api interactive voice response ivr systems smart ivr services ivr survey ivr system meaning ivr interactive voice response virtual number buy ivr service provider in kolkata ivr services india ivr service provider in pune ivr setup cost free automated calling service predictive dialer cost best ivr system ivr in the cloud what is cloud telephony services ivr value ivr companies in india ivr services in delhi ivr greeting ivr technology ivr suppliers ivr solutions for small business aadhar ivr service ivr voiceover virtual ivr system ai technology is used for______________ interactive response system ivrs survey i v r s ivr full form in hindi ivr set up trigger ivr system price in india ivr services provider what is interactive voice response system ivrs solutions how much does an ivr system cost super receptionist login ivr services in noida ivr message professional call answering service

Best rated IVR provider in Delhi NCR for your business

Re-define your customer calling experience with an Interactive voice response.

Why does your business need an IVR solution?

IVR or Interactive Voice Response system lets you manage your business calls efficiently by automatically responding to user queries and routing calls to concerned agents without any human intervention. It acts as a virtual receptionist for your business giving your brand a more professional look!

Manage your Delhi business calls easily with an IVR

Ensure 24X7 availability to your customers

IVR acts as a virtual receptionist for your customers round the clock. With the help of an IVR, customers can connect with agents all the time irrespective of geographical location and time. In addition, it also allows them to drop a voicemail after office hours when no agents are available to answer the calls.

Transfer error rate reduction

 

IVR will transfer calls to the right departments without compromising its speed & accuracy. There would be no call holding process as in the traditional PBX system. All the process works seamlessly without any human intervention that results in zero transfer error rate. Hence, makes a perfect customer calling experience.

Features of an IVR

Call masking

Hide your personal number behind virtual number to maintain privacy between you and your customers.

Call recording

 

Record your customers calls to resolve on-call disputes and train your staff with the help of call recordings.

Automatic call routing

 

Collect input about the callers’ requirement and routes call automatically to the right department.

Sticky agent

 

Connect your callers with a pre-defined executive whenever they call on your IVR number.

Virtual receptionist

 

Invest your capital in an IVR and reduce the human error rate by inculcating voice greeting in your business processes.

Call tracking

 

Track business calls and gets a detailed analytical report about the number of calls missed/received.

CloudShope as the best IVR service provider in Delhi NCR

Enhanced customer calling experience with best IVR service provider

Cloudshope is a cloud-based call management system that provides business solutions that can improvise customer calling experience. With serving over 7000+ businesses worldwide, Cloudshope is one of the leading IVR providers in Delhi NCR and India. It comes with some exclusive features like IVR, Tollfree number, Virtual number, CRM integration, Live panel, etc.

Multilingual IVR

 

Cloudshope cloud-based IVR system assists businesses in customizing their IVR according to their business needs. They can segregate callers based on their geographical location to make callers experience more personalized. Through an IVR, customers can speak to the agents in their local language anytime.

Additional Information:

• Item Code: 405001
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What is an IVR? Interactive voice response (IVR) is a cloud telephony solution where callers are greeted with a professional voice every time they make a call. It routes calls to the right departments based on callers¿¿¿ input. Callers can also drop a voicemail after office hours. How to get an IVR in Delhi NCR? Sign in for your 3-day demo. Get access to the CloudShope ¿¿¿Live¿¿¿ dashboard. Pick your IIVR service. Put in all the required details or call us at 9027890278 Who is the best IVR service provider in Delhi NCR? There are multiple IVR number providers in Delhi NCR. What¿¿¿s essential that which provider gives you add on benefits and easy customer support. CloudShope assures you multiple benefits for your business with some exuberant features and 24*7 support.. What are the services offered by IVR service providers in Delhi NCR? CloudShope provides an advanced IVR system for your business with some astounding features like call routing, tollfree number, CRM integration, Live call reports, etc. Can I get an IVR Delhi demo trial? You can take your 3 days free IVR demo. visit www.cloudshope.com

WELCOME TO Cloudshope

CloudShope is the fastest growing cloud telephony company, ivr service Provider Company in Noida, Delhi, Gurgaon, NCR and across India. CloudShope an Interactive Voice Response (IVR) which is simple, can process over a million calls an hour, usable, voice-driven, Voice XML and CCXML-powered IVR platform, cloud hosting services, and developer solutions. We are among the top IVR and Virtual number provider in Delhi NCR.

We are experts in providing digital marketing solutions, E-mail marketing, Bulk SMS, Interactive Voice Response (IVR), Website Design and Development, Search Engine Optimization, Pay Per Click, Social Media Marketing and Bulk SMS Service Provider. As a digital marketing organization we deliver robust results which ensure excellent returns on investment.

Mesha Media Group strongly believes in excellence and ethics. We have grown in a very short time to be one of India’s leading digital marketing, IVR companies in Noida. Thanks to all our clients, who tell us that your IVR service provider in Noida itrustworthy, ethical in business, deliver what is committed, innovative and processes driven organization.

IVR

CloudShope Solution is the best IVR Service Provider in India, offering cloud-based IVR Service at the most affordable rates. And Top leader in providing IVR (Interactive Voice Response) Service in India

CloudShope Solution creates you in a win situation for both the buyers and sellers. A buyer having to requested pieces of information from several businesses that offer the product/service that they are looking for and the sellers are given the opportunities to pitch their product/service to someone who has given them permission. Lead generation is a basic need for any type of business in the marketing field. For the best leads generation, we are offering IVR and voice calls/SMS services in India.

IVR (Interactive Voice Response) System is a computerized telephony voice platform, it automates various customer/client services and gives much more-needed control to the end-users. IVR service leverage the latest developments in Computer and telephony industries. Cloudshope Solution is a Virtual number service provider that provides callers with a menu of options for navigating the phone system to reach the department or phone number they desire. An auto attendant can be quite simple, or it can provide advanced features such as voice recognition and text-to-speech translation. So, When you dial your phone banking A pre-recorded voice greets you, guides you to avail various services provided by the bank, and Acts as a navigator to get the right information sought by you.

IVR Special Features:-

1. Leads Management
2. On-Hold Music
3. Support 24×7 Hours
4. Pop Up
5. Call Recording
6. Call Transfers
7. Call Logs
8. Multiple Extensions
9. Number Portability
10. Toll-Free Numbers
11. Call Forwarding
12. Round Robin Call
13. SMS Alert

Benefits from using IVR service in India
Here is a list of some of the benefits of using the IVR service.

Increase first contact resolutions– IVR service increase 1st contact resolutions because the callers are always directed to the relevant persons who are able to deal with his/her needs in the right way.

Increases customer service efficiencies– People who are work in a firm or company that uses IVR services in India are much more efficient at solving certain issues and fulfilling certain needs of the customers that they are assigned to.

Additional Information:

• Item Code: 40056789
• Production Capacity: Unlimited
• Delivery Time: INstant
• Packaging Details: Increases customer service efficiencies¿¿¿ People who are work in a firm or company that uses IVR services in India are much more efficient at solving certain issues and fulfilling certain needs of the customers that they are assigned to. Increases the agent and agency efficiency¿¿¿ People who work in organizations/companies with IVR services in India are more skilled in dealing with certain problems, are less likely to connect the calls to other employees and are less likely to consult with the managers & support teams. Therefore, IVR services in India leads to a significant increase in companies and agent efficiencies. Reduce operational costs¿¿¿ IVR services in India replace customer service and the receptionist who answered calls and transferred them to the right agents. IVR services are also quite affordable, increase efficiency, and lower operational costs. Quality IVR Service Provider IVR is the need for this advanced technological world. IVR (Interactive Voice Response system) is an important component for any business today. An IVR is a device that can help you to decrease your costs and increase customer satisfaction in your small or large business. But there is a need for every business to select the best IVR Service Providers in India for SMEs that meets the exclusive and significant needs of your Online /offline business. Alobha Technologies is the one best IVR Service provider in Noida, INDIA. Quick Response Call system Virtual Phone/IVR Number is a trending technology to support the business communication scale quicker and track better. A professional image of a business is created when you are using IVR services for your business. You have the full right to discover a powerful and convenient way to connect with your customers and prospects without infrastructure worries. There are lots of IVR services providers in the market but you have to find out the right one for your business who gives complete features and benefits of IVR services.

Improved Customer Experience Through an Integrated IVR
What is IVR Interactive Voice Response System:IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.
In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.

How does the IVR Number System Work?Customer reaches out on the business phone number provided by your websiteThey hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcomeOnce the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.

24x7 Customer SupportCustomers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.

Live PanelAgents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.

Multi-level IVRMultiple levels in IVR can be created and configured separately with brilliantly-designed call flows.

Intelligent Call RoutingCall routing intelligently routes every caller to the right department & agent so that long call queues can be excluded.

Instant NotificationsMissing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.

Intuitive IVRDesigning a crisp Interactive Voice Response System for your customers helps them to achieve what they want at a faster pace. Constructing a menu that helps the customer navigate through correct options and route their call to the dedicated department will help and ease their queries timely.

Personalised ConnectWith Interactive Voice Response Number System, an enterprise can create a platform with diverse regional languages & dialects which further can interact with callers and route them to desired departments. Also what an IVR does is greets the caller with their name which itself creates a lasting impression

Customer DatabaseWith Interactive Voice Response Solution, an enterprise can build a database in the most organic way possible. It stores every transaction ever made with any customer. The agents need not find any old transactions manually connected with the customer, Interactive Voice Response System accumulates all the history associated which further helps the agent to proactively pick up the issue and efficiently converse with the customer.

Represent Your BrandThrough an Interactive Voice Response System, an enterprise can effectively blend in its brand image while interacting with the customers while they call. Passing on audio notes of the tones that exactly match the brand identity is an ideal way to display the brand personality. One can leverage benefits like customising the IVR Number according to the present campaign/marketing initiatives and meanwhile monitoring, mapping and advancing on customer experience.

Recording Calls with Real-time ReportsCall logs and recordings are maintained by each customer and the status of the call (connected/not connected/missed) is also documented through an Interactive Voice Response System Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further, audits can be performed on these calls to understand if there are any deviations in the process.


A Professional PersonaWith Interactive Voice Response System, an enterprise can professionally cater to the requirements of its customers. What it does is takes input from the caller via a keypad, processes the request and redirects.

Additional Information:

• Item Code: 4003211
• Production Capacity: IVR Service Provider
• Delivery Time: IVR Service Provider
• Packaging Details: Multi-Language Support Customers can choose their preferred language in which they are comfortable with while deviating from the options available through IVR. Enterprises can reduce language difficulties and provide satisfactory customer experience. Increase Agent Efficiency IVR enables agents to be more productive by systematically handling call transfers. By call monitoring and recordings, agents can boost their productivity over time. This results in the overall efficiency of both agents as well as the company. Feedback Collection Capturing surveys and opinion polls are easier with Interactive Voice Response System . Agents can connect the callers to a dedicated IVR post the completion of their calls to collect important and confidential information. More lead generation With the help of IVR, customer requirements can be easily prioritized thus ensuring more leads and customer satisfaction. Automate customer care Provides the customers with an option to self-serve which eliminates the need of agents to provide assistance to customer requests. Reduce operational costs IVR system replaces the customer service agents who answer the customer calls and direct them to respective agents, therefore reducing the operational costs of the organization. Manage large call volumes With the help of advanced multi-level IVR, peak hour call load can be handled by resolving the queries of multiple customers at the same time. What is IVR? Interactive Voice Response (IVR) is a technology utilized to automate the inbound calls by allowing businesses to interact with customers through pre-recorded voice messages with DTMF input using a keypad. Which type of IVR should I use? The utility of IVR is based on the requirements of the business you own. We can help you with figuring out the best type for your enterprise. Contact us to know more.

How interactive voice response works

Interactive voice response phone system typically consists of the following components:

1. A TCP/IP network to provide internet and intranet connectivity.
2. Databases to supply IVR applications with relevant data
3. A web/application server where the IVR software applications will live. This server can host multiple applications, which are all written in VoiceXML. For example, there could be applications for contact centers, outgoing sales calls and speech-to-text transcription.

From here, one of three types of IVR systems is typically constructed.

• Touch-tone replacement: This system prompts callers to use a touch-tone keypad selection to access information. For example, a pre-recorded message may say, “Press one for store hour information,” and the caller would respond with “one.”
• Directed dialogue: This type of IVR provides specific verbal prompts to callers depending on their inquiry. For example, the recording may ask, “Are you looking for store hours or location information?” The caller may respond with “store hours.”
• Natural language: This advanced IVR system uses speech recognition to better understand user requests. For example, the system prompt may ask, “what information are you looking for today?” and the caller may reply with “I’m looking for store hour information” or other similar phrases.
  Benefits of interactive voice response

  IVR technology offers competitive advantages to businesses and advances their automation efforts. Some key benefits include:

  • Efficient call routing: After obtaining relevant information from a given caller, IVR solutions route calls to the appropriate call-center agent, reducing wait times and increasing first contact resolutions.
  • Lower operational costs: IVR systems are incredibly cost-effective. They not only reduce high call volumes for customer service representatives, but they can extend access to information during off-peak hours of the day, such as nights, weekends, and holidays.
  • Error Reduction: When deployed effectively, IVR systems can reduce errors within the customer service process as it does not depend on a human customer service representative to take notes and route incoming calls appropriately.
  • Increased security: Some IVR systems incorporate voice recognition technology to verify the identity of an individual, adding an extra layer of security. This can be helpful for highly sensitive personal information, like social security and phone numbers, checking and savings account information, and lab results from doctor’s appointments.
    
    
  • Challenges of interactive voice response
  • While interactive voice response can offer benefits to businesses, the technology still has limitations that it needs to resolve and optimize for.
  • Overcomplex IVR menu options: While IVR technology can streamline the call flow within call centers, it can also frustrate callers if the automated messaging system is too complex. Long pre-recorded messages may require callers to wait unnecessarily to select their intended option, resulting in lower customer satisfaction.
  • Long hold times: Despite the advances in technology, long wait times remain a problem on many IVR systems. Callback functionality can alleviate frustration as callers can continue with other tasks in their day until a customer service representative is able to attend to their request.
  • Impersonal communication: When customers are calling a support line, they may already be highly frustrated by a product or service issue. An automated messaging system may exacerbate frustration as a recording does not have the ability to empathize with their current problem.

Additional Information:

• Item Code: 700321
• Production Capacity: Unlimited IVR Service Provider
• Delivery Time: Instant
• Packaging Details: Applications of interactive voice response IVR solutions have been utilized across a variety of industries, including banking, healthcare, education, and retail. Below we’ll delve more deeply into these use cases: Healthcare: IVR technology has a number of practical uses within healthcare, such as pre-treatment questionnaires, patient satisfaction surveys, lab and appointment scheduling, post-discharge follow-up, lab results and patient monitoring. This research (link resides outside IBM) also highlights how it can increase overall patient satisfaction by reminding patients to adhere to their medication schedule. Education: Research (link resides outside IBM) has shown that educational institutions can implement IVR to assist parents in retrieving a status update on their child's performance and attendance in school. Parents can register with the system and then input a username and password to access key information on future calls. Customer Service: Customer service call centers straddle across multiple industries. These centers are set up to handle a high volume of inbound calls using automated menus and pre-recorded to handle customer queries and complaints. Finance: IVR can also be leveraged for a variety of tasks within banking and finance. They can provide account information, like account balances and loan application statuses, as well as enable changes to investment portfolios. Interactive voice response and IBM IBM Watson® Assistant is an AI virtual agent that solves customer problems the first time. It provides customers with fast, consistent, and accurate answers across applications, devices, or channels. Using AI, Watson Assistant learns from customer conversations, improving its ability to resolve issues the first time while helping to avoid the frustration of long wait times, tedious searches and unhelpful chatbots. Watson Assistant optimizes interactions by asking customers for context around their ambiguous statements.

Tips To Choose A Toll-Free Service ProvidersWhile choosing your toll-free service provider, make sure you ask about the following things to the provider.
ResOrgResOrg stands for Responsible Organisation. It is the certification standard for toll-free number providers. Make sure whichever company you choose, they are ResOrg.
Fail over ProtectionThese all are a piece of machines. You cannot say when will they fail. So, in situations when the system fails, some companies give failover protection. When anything goes wrong, the primary network automatically switches to the redundant network. And no calls get missed.
Additional ChargesThis is in every field nowadays. They say this product is free, you only have to pay for shipping and the shipping charges turn out to be more than the product’s price. Ask them about any additional charges and if possible record it.
PortabilityMake sure you don’t forget this one. Ask them about the portability of their number. Do they offer it? If that toll-free service provider is Responsible Organisation, then there are strong chances they provide number portability.

Toll-free numbers permit your customers to call your business from anywhere at no charge to them.
GET YOUR TOLL FREE NUMBER (VIRTUAL NUMBER) HERE!!
Even today, a lot of customers prefer to call a business phone number instead of writing an email.
With toll-free numbers, your new and existing customers can easily reach out to your business directly without costing them anything.
In this guide, you can learn how to get a toll free number for a business in India, how it works, and what are the benefits.
You don’t need to install expensive phone sets or purchase new hardware, or even hire any technical person to get toll-free numbers. Sounds good?

What Is 1800 Toll-Free Number?Toll-free number is a virtual phone number that can have multiple contact numbers mapped behind it.
The call placed at the toll-free number is automatically forwarded to the agent’s number and is cost-free for the caller. Outgoing calls cannot be made from Toll-free numbers.
Cloud-based toll-free number services offer advanced features like IVR services, call routing, call monitoring, call analytics, etc. These 1800 are also catchy numbers and bring a lot of business.
Difference Between A Virtual Phone Number And Toll-Free NumberDifference Between A Virtual Phone Number And Toll-Free NumberIn simple terms, a virtual phone number is a telephone number on the cloud.
These numbers are associated with a telephone line and are formatted to forward incoming calls to a set number of phone numbers chosen by you.
A toll-free number, on the other hand, is a virtual phone number that is in a preset  .
Your customers can reach you for free using toll-free numbers, as the cost of calling these numbers is paid by the business.


How Toll-Free Number WorksHow Toll-Free Number WorksThe majority of toll-free number services work like this:
The caller dials the toll-free number.The call is forwarded to the actual phone number which is mapped behind the toll-free numberYour agent receives the call and the toll-free number owner pays for the call, not the caller.
Benefits of an 1800 Toll-Free Number for Your BusinessBenefits of an 1800 Toll-Free Number for Your BusinessHaving a toll free number with cloud toll free telephony offers a variety of benefits to business owners.
It doesn’t matter if you’re a solopreneur or a team of ten, having a toll free number provides you with useful benefits that will more than compensate for the few cents a minute you pay to accept incoming calls on your toll free number.

Additional Information:

• Item Code: 637462
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: With a toll free number gracing the top of your company letterhead and printed proudly on business cards, you can project the image of being a “big” company. It doesn’t matter if you are a one-person business or a team of 10, small business owners know that attracting new clients and customers have a lot to do with image – how consumers see your organization. Having a toll free number creates a sense of credibility for your company, and generates professionalism. Operate Nationally Businesses using local calling numbers appear to be small, locally-operated businesses in the minds of consumers. The instant you market your company with a toll-free number, you suddenly have nationwide appeal and a broader target market. Take The Number With You Use a toll-free number for customer support. When someone calls your toll free number, the call is forwarded to a number you designate. It might ring your office phone line, or your mobile phone, or any other number you choose. Either way- if your needs change, you can quickly change your forwarding number to a new one whenever you want. This way your customers will never have to receive your voicemail. Provide Information Integrate your toll-free number with IVR services and let your callers listen to important information regarding your product, services, or promotional ad when they call you. Ease For Customers Giving your prospects or customers a way to contact a business for free encourages more people to call. Studies show that advertisements that use toll-free numbers receive a higher response than advertisements that do not use a toll-free telephone number in the contact information.

What is an Integrated voice response system(IVR)

An IVR is a pre-recorded voice menu communicated to a caller as soon as they call (or right after a pre-recorded greeting) that responds to key inputs (usually numbers 0 to 9 on the keypad) or voice commands. It is interactive in the sense that it can be over multiple levels—much like a flow chart—and it prompts responses from the caller. It efficiently gathers basic data for the live agent to help a caller better, or even to eliminate the need of an agent for simpler queries and information requests.

How Does and IVR System Works?

It takes advantage of DTMF (dual-tone multi-frequency), which are essentially sounds corresponding to each key that are recognised on the other end as the intended input. The IVR is set-up using Servetel’s easy-to-use portal, where various options, recordings, and their flow can be easily designated. These days, it’s also about artificial intelligence (AI) and voice inputs, which are used to improve the IVR experience.

What are the different types of IVR:

There are three types of IVRs that CloudShope provides. Single-level IVR, as the name suggests, requires a single input before routing/disconnecting. Multi-level IVRs function across levels. And custom dial-plan IVRs allow for more functionality as per your requirements.

Can I get customize ivr solution from CloudShope?

There are three types of IVRs that Servetel provides. Single-level IVR, as the name suggests, requires a single input before routing/disconnecting. Multi-level IVRs function across levels. And custom dial-plan IVRs allow for more functionality as per your requirements.

Can I add IVR on my existing Number?

You can, and in two different ways. The first one has Servetel provide a virtual phone number to which you forward calls from your existing number. This number is then used for IVR services. Or, the second way has the customer port their number to Servetel. This resolves all forwarding issues that might occur in case the existing number is from a different telephony circle.

How long it will take for activation of IVR Services?

In case you are opting for a robotic IVR, it can be implemented within four working hours. For human recording IVR, expect it to take Max 4 Hours

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.

By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.

IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.

Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Additional Information:

• Item Code: 201407
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties. Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience. Servetel¿¿¿s real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment. Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications. Design your Mutli Level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure. Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need. Review your call centre¿¿¿s performance by keeping a check on the live status of active, on-hold and disconnected calls. . Dynamically convert written texts into audio messages to align your message scripts with customer needs. Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling. Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation. Greet callers with a warm voice message and reflect a professional brand image in every customer conversation. Maximise agent¿¿¿s productivity by eliminating everyday mundane tasks and shift focus on high-value customer interactions. With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.

What is IVR

Interactive Voice Response (IVR) is a technology utilized to automate the inbound calls by allowing businesses to interact with customers through pre-recorded voice messages with DTMF input using a keypad.

Which type of IVR should I use?The utility of IVR is based on the requirements of the business you own. We can help you with figuring out the best type for your enterprise. Contact us to know more.

What are the different types of IVR?

There are two types of IVR

• Single level IVR:
  This is the simplest form of IVR which lets you add a single layer of IVR to your call flow. It is generally used for simple use cases where one input is enough to connect an agent or trigger a message.
• Multi level IVR:
  By using multi level IVR, you can use multiple layers of IVR in your call flow to streamline the workflow.
  
  

How can I get an IVR number 

• We can assist you in getting the IVR number for your business. Get in touch with us now.
  
  

What does IVRS stand for 

• IVRS stands for Interactive Voice Response System.
  
  

Why does my business need an IVR number 

• Businesses use an IVR number for improving customer experience, as an IVR number takes away the need for this and gives customers the opportunity to get through to whoever they need to on their first call.
  
  

Can I use my old business number along with the IVR number?

• Yes
  
  
  

Additional Information:

• Item Code: 566098
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Leave no callers unattended. Cloud IVR solutions give your callers an enriching calling experience by providing quicker and smoother assistance. It attends to every caller without any fail and greets them with a personalized message. These messages set the tone of your customer interaction by infusing trust and warmth. With cloud IVR¿¿¿s guided menu structure, your callers get handled with utmost professionalism. Blend of self-service and talk to agent options provides callers with diverse ways to resolve their queries. Self-service option lets your caller find answers to the questions on their own, minimizing any dependency over your agents. Cloud IVR solutions also minimizes call overloads of the agents by intelligently identifying, segmenting and routing the calls to the agents. Filtering out basic queries, it forwards only the complex queries to the agents. Scaling your calling channels is effortless with Cloud IVR solutions. Unlike legacy systems, you don¿¿¿t need to worry about the hefty infrastructure costs to scale your calling capacity. With Cloud IVR solutions, you can scale up your calling channels in minutes without additional effort. With call recording, barging, and analytics features, cloud IVR solutions is an exhaustive customer service product that caters to every calling need of your business. Besides, you get a comprehensive view of all the ongoing activities such as call logs, call recordings and more, on CloudShope web portal and mobile app. Programable IVR Get more done from cloud based IVR. Build a customer-oriented IVR with tailored call flows, intelligent self-service options and optimized call handling strategies. Call Recording Evaluate customer service quality, resolve customer disputes, train agents and make informed business decisions by accessing call recording clips on your portal.

Additional Information:

• Item Code: 450032
• Production Capacity: Unlimited
• Delivery Time: Instant
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Change the game in your favour in today’s competitive marketplace, by giving your customers the best experience when they deal with you. Turn towards leasing out Hosted Interactive Voice Response to achieve this seamlessly, and that too at reduced business cost.

Is IVR Software or piece of hardware

Telephony equipment, software applications, a database, and supporting infrastructure can all be found in IVR systems. An enterprise can run an IVRS in-house by purchasing the necessary software and infrastructure or using a monthly fee-based IVR hosting service.

What is hosted IVR, How does it work?

Here is the hosted IVR meaning. IVR (interactive voice response) is a feature of an automated business phone system that is known to interact with callers and collect information by presenting them with a select range of options. It then takes action based on the caller's responses via the telephone keypad or voice response.

What is an example of hosted ivr service?

When you contact a corporation or business and hear "press 1 for technical assistance, press 2 for sales support, press 0 to speak to the operator," it is an example of IVR. Following your selection, your call is directed to an extension/call queue, or a voice message, for example, is replayed to you.

What are the main characteristics of an IVR Service Provider

The top IVR features are Call Assistance, Self Service, Information Source, Multi-Language Options, Number Identification, Surveys and Polls, and Text to Speech.

What is the significance of the best IVR service provider

IVR (interactive voice response) is a telephony menu system that allows callers to be identified, segmented, and routed to the most appropriate agent within your team using the dial pad. It is a simple and effective method for lowering costs and increasing efficiency in any business.

In Clinical Trails What is IVRs

Interactive Voice Response Systems (IVRS) refers to the use of the telephone solely as a technology interface in a clinical experiment. Before internet-connected PCs were ubiquitous, IVRS was created as a mechanism to introduce computerised randomisation and medication management functions to research sites.

In banking what is a hosted IVR?

IVR transactions, or Interactive Voice Response, are telephone transactions in which you enter your credit card number to an automated system to make a payment to a vendor to purchase goods, services, or other items.

What are the many types of IVR calling software?

Inbound and outbound IVR services are the two most common forms. As previously stated, inbound IVR systems handle incoming calls, and outbound IVR systems make calls using either fully or partially automated dialling.

What is the difference between a cloud based IVR solution and an automatic call distribution system?

IVR service provider in India offers a service that is an automated voice response menu that intelligently navigates callers through options, whereas ACD is a type of automatic call routing based on many parameters.

What are the disadvantage of hosted IVR Services?

The most significant downside of the services of hosted IVR vendors is that many individuals loathe conversing with machines. Telephone menus and lengthy instructions may be difficult for older persons to understand. The slowness of various phone menus often irritates younger callers. The menus are excessively long.

What are the business limitations of hosted IVR Software?

In some cases, IVR hosting India might elicit a more powerful response from clients. If an IVR system is exceptionally aggravating, negatively impacting a company's customer experience, the customer may abandon the company entirely.

Additional Information:

• Item Code: 300110021
• Production Capacity: IVR Service Provider in PAN India
• Delivery Time: Instant delievry of IVR Services
• Packaging Details: How could they make better use of IVR hosting Services? An IVR system can benefit from several AI-enabled procedures and an affordable IVR hosting price. They are as follows: Automatic Speech Recognition ¿¿¿ Rather than using a keypad, callers can speak to your IVR. Natural Language Processing (NLP) is how artificial intelligence (AI) computers process and 'understand' simple conversational remarks. Is there a difference between IRT and IVRS? SDC's IRT randomisation services can help even the most difficult clinical trials operate successfully. IRT automates patient randomisation, kit assignment, medicine delivery, and inventory management. It's also known as IWRS/IVRS (Interactive Web/Voice Response Systems). What is the differnce between IVRS and IWRS? The technology that research sites use to enrol patients in clinical trials, randomise participants, and handle study drug supplies are known as Interactive Web Response Systems (IWRS) and Interactive Voice Response Systems (IVRS). The two technologies are grouped together as Interactive Response Technology (IRT). what is a hosted IVR Application: The hosted IVR solutions India includes predefined voice responses for specific situations, keypad signal logic, data access, and the capacity to record voice input for later use. What does hosted IVR service testing entail IVR testing is when a contact centre puts its cloud based IVR solution India and infrastructure to the test with a large amount of traffic to see if it can handle it. What exactly is an IVR Tree? Automated answering systems commonly use an IVR tree, or Interactive Voice Response Tree, to route calls to the appropriate party. This is an example of call routing for a car dealership that you can avail from the best IVR service provider in India.

IVR Providers
Supplier Of IVR Systems And Services

Database Systems Corp. (DSC) is a leading IVR supplier including IVR systems, software and outsourcing services.

In computer telephony, interactive voice response (IVR) is a computer phone system and software that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system. Generally an IVR system plays a pre-recorded voice prompt to which the individual presses a number on a telephone keypad to select the option, or speaks simple answers such as "yes", "no", or numbers in response to the voice prompts.

DSC provides complete turnkey IVR development services and interactive voice response program development. From simple to complex calling applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your phone program in place with a minimal amount of time.

Contact DSC to learn more about Database Systems Corp., as an IVR provider and CTI phone system supplier.

IVR Software Vendor

DSC is an IVR software supplier of our award winning API library of IVR (Interactive Voice Response) routines.

DSC IVR applications operate in a client/server fashion. The IVR script can run on the IVR phone system or on a different server that is processing other applications.

Thus your IVR application program now has complete access to all of the programs and data that your existing applications use. These IVR programs can actually perform call center functions such as dealer lookup, account information access and update, etc. and simply transfer the result information to the our phone system to be relayed to the caller.

IVR Systems Supplier

DSC is likewise a leading IVR systems vendor and provides an award winning phone system which feature interactive voice response solutions for processing inbound phone calls. This IVR system (IVRS) incorporates a Windows Intel processor with telephony boards and software from Dialogic. When combined with our extensive IVR software, these phone systems can perform both inbound call distribution as well as outbound calling campaigns - concurrently.

The WIZARD IVR phone system is our entry level call center phone system that supports analog phone lines. If your calling center requires more lines, our PACER IVR system can be used in environments where digital phone line support is necessary.

IVR Service Company

Database Systems Corp. (DSC) is a leading provider of interactive voice response (IVR) services and call answering systems. These IVR services include the development of custom IVR applications by our experienced programming staff. These applications can reside on your own phone answering system. In addition, we can provide your organization with IVR outsourcing services at our secure data center.

With IVR software developed by our company, we are ideally positioned to provide comprehensive and affordable IVR call answering services to any size organization. Our inhouse ivr service processes incoming calls using our award winning interactive voice response (IVR) software that answers calls without an operator.

DSC employs an experienced IVR programming and development staff that can deliver comprehensive IVR solutions quickly. As a service group, you can provide information to your clients at the touch of a phone keypad, 24 hours a day. From external database access to web integration including XML messaging, we can develop your informational phone applications in a short period of time.

Additional Information:

• Item Code: 564632
• Production Capacity: IVR Service Provider
• Delivery Time: IVR Service Provider
• Packaging Details: A unique and starting customer experience is vital for every business. IVR empowers enterprises to count every phone call of their customer. It is a system that helps customers to reach the right agent or department for their issues and queries. Cloudshope is one of the well-known Cloud IVR solution provider in India. With our head office in Delhi- NCR, we are an established contact center provider with best IVR solutions. You just need to get associated with us, and we are dedicated to serve you. Have a query? Contact us and give us a chance to transform your customer service. IVR stands for Interactive Voice Response. Below are some of the benefits for which businesses should definitely use IVR solutions: ¿¿¿ Automated customer support - IVR solve your customer problems by obtaining suitable information and guiding them to the right agent. Self-serviceable IVR helps customers get an answer to their pre-defined queries without speaking to any agent. ¿¿¿ Prioritize calls - IVR permits businesses to prioritize calls depending on the caller¿¿¿s value. It means a high-value customer calls can be routed to the most qualified agent to solve their needs or issues. Thus, businesses never miss a chance to lose a high-value customer due to either slower response time or poor customer service. ¿¿¿ Personalized customer interactions - IVR system enables businesses to please their customers with personalized greetings and seamlessly transfer the call to a live agent. ¿¿¿ Handle a higher volume of calls - IVR empower businesses to handle even enormous volume of calls by efficiently routing the inbound calls to the right agent or department, best suited to address the issues or queries. It also cuts the waiting time significantly.

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What is IVR? Examples and benefits of IVR service.

Interactive Voice Response (IVR) is a technology allowing humans to interact with phone systems through DTMF tones input via keypad, or by speech recognition.

Interactive Voice Response is not necessarily related to VoIP technology.

Examples and benefits

An example of IVR is when you call a company or business, and then you hear “press 1 for technical assistance, press 2 for sales support, press 0 to speak to the operator”.
After you make your choice, your call is routed to an extension/call queue, or, for example, a voice message is reproduced to you. Otherwise you enter an IVR submenu which offers more options that you can select.

Thanks to Interactive Voice Response service in some cases it is possible to completely avoid human intervention, for example, you can call your GSM operator and you can add funds to your account or you can call your bank to receive an up-to-date account information – all this without speaking to the operator, simply by following the voice commands. IVR technology is often used to make automated telephone surveys when the called user is asked to answer questions by pressing digits.

In this way, by minimizing or even avoiding the human interference, IVR allows the companies to handle higher volumes of phone calls, reduce costs and improve the customer satisfaction.

IVR vs. Automated attendant

Automated attendant (Auto-attendant, AA, or virtual receptionist) functions as DISA (Direct Inward System Access).

As to IVR, it is a more intelligent and sophisticated version of an auto attendant, which offers an advanced level of interaction with the telephone system.
At each step (node), you can set up the IVR application to route the call to a specified destination (extension, call queue, whatever) or to send the call to another IVR submenu.

How does it work?

As a rule, callers are invited to select different options by pressing the digits.

 

IVR application is usually set up via a Graphical User Interface, which allows a user with little to no technical knowledge to create and to deploy complicated IVR trees in minutes.

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What is Interactive Voice Response (IVR)?

Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their call routed to specific departments or specialists.

A well designed IVR software system can help increase customer satisfaction and improve contact center operations and KPIs. Particularly during times of high call volume, an effective interactive voice response system can help avoid hold time by helping customers find answers and perform simple tasks themselves. In cases where a customer needs or requests to speak with a person, ivr technology can help route calls quickly and seamlessly to the best call center agent to address their inquiry.

At TTEC, we understand how to empower our clients' customers by making it easy for them to navigate through a smart scripted IVR system. Our ivr software saves time and makes it possible for brands to serve customers 24/7/365.

Our contact center technology solutions give customers the ability to handle routine transactions (pay bills, track shipping, make reservations, etc.) on the phone without agent-intervention. So, they can get answers faster, and you can keep costs down.

Additional Interactive Voice Response (IVR) Resources

• Ten IVR Best Practices to Improve Customer Experiences: Customer's dislike having to enter a seemingly endless series of prompts into an IVR telephony menu system, wondering if they’ll ever be able to have an issue resolved. It’s hardly surprising that the majority of customers are dissatisfied with their IVR phone experiences. However, the problem isn't IVR technology, its IVR design. In this article, learn the ten IVR best practices to ensure your menu design is intuitive and customer friendly. 
• The Contact Center of the Future: Digital transformation best practices, including real time routing, voice recognition and interactive ivr solutions, and machine learning powered automation optimizations, to achieve the contact center of the future, today.
• 6 IVR Technology Tips to Prevent Customers From Saying “Agent” on Repeat: What is IVR software good for, if it can't help customers resolve their calls without needing to ask for an agent? In this strategy guide, learn how to leverage next-gen IVR telephony technology to make your call automation software work for customers, not against them, so they do not become frustrated and ask for a live agent (especially during times of high volume customer calls). 
• Contact Center Automation Tools and Trends: The implementation of contact center automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition. Technological advances in routing systems, robotic process automation (RPA), AI, and machine learning (ML) are literally changing the face of customer care.
• Improve interactive voice response customer service by modernizing Your IVR: An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides the appropriate responses in the form of voice, fax, callback, email and other contact methods. In this article, learn more about the definition of ivr, and how to modernize your ivr application to improve call center efficiency and customer satisfaction.Omnichannel Orchestration: Drive business results with our contact center outsourcing and omnichannel solutions that help brands orchestrate a seamless customer experience within and across every touchpoint. Contact Center Software: To create personalized, customer-centric experiences, the right IVR technology and contact center infrastructure is essential

Additional Information:

• Item Code: 40033312
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Contact Center Automation Tools and Trends: The implementation of contact center automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition. Technological advances in routing systems, robotic process automation (RPA), AI, and machine learning (ML) are literally changing the face of customer care. Improve interactive voice response customer service by modernizing Your IVR: An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides the appropriate responses in the form of voice, fax, callback, email and other contact methods. In this article, learn more about the definition of ivr, and how to modernize your ivr application to improve call center efficiency and customer satisfaction. Omnichannel Orchestration: Drive business results with our contact center outsourcing and omnichannel solutions that help brands orchestrate a seamless customer experience within and across every touchpoint. Contact Center Software: To create personalized, customer-centric experiences, the right IVR technology and contact center infrastructure is essential. Our contact center software and Humanify® Technology Platforms deliver enterprise-class solutions for omnichannel interactions. Conversational IVR and Natural Language IVR: Poorly designed and outdated interactive voice response systems can be frustrating because customers feel that the IVR menu design does not match what they need. In this article, learn how advances in conversational and natural language IVR technologies are helping to modernize voice customer service and improve customer experiences.

What is Interactive Voice Response (IVR)?Interactive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution. An IVR system typically plays a recorded greeting for the caller, announces the menu options, and then either connects the caller with the most qualified agent, transfers them to a queue, or facilitates the self-service action, such as providing an account balance or operating hours. On their part, callers respond to the interactive voice response (IVR) system''s menu prompts by pressing the buttons on their phone''s keypad or by simply speaking the responses.
When configured with the customer experience in mind, interactive voice response (IVR) systems can play an important role in making call centers more efficient as well as improve service quality. For example, enabling self-service reduces labor costs. Additionally, when integrated with other systems, the data the interactive voice response (IVR) system collects can enable

Additional Information:

• Item Code: 5004311
• Production Capacity: Unlimited
• Delivery Time: instant
• Packaging Details: For many, calling into a contact center is a dreaded experience, with the thought of long queues and frustrating holds daunting. IVR technology removes a great deal of those grievances, allowing callers a streamlined, more personalized experience. Gone are the switchboards and manual operators of the past. AI, automated menus, and speech recognition are the new standard, allowing businesses to save money and provide callers with a smooth experience. Contact centers no longer have to have a poor reputation; instead, they can be the customer resource they were always intended to be. IVR, or Interactive Voice Response, is a gamechanger, there’s no doubt about it. Let’s break down everything you need to know. What is IVR? IVR is the technology that allows phone systems to route calls based on spoken word responses and touch-tone input. Inbound callers are categorized and grouped by responding to automated menus that then help connect them to live contact center agents. Traditionally, call centers have utilized agents to manually route and connect incoming calls, leading to long wait times and queues that can frustrate customers and businesses alike. IVR systems help eliminate that problem by cutting out the traditional switchboard operator and allowing customers to direct themselves through an automated call routing process to get the information they need. How does IVR work? IVR works by combining existing physical phone system setups with VoIP technology to create a call routing system. This system is then supported by IVR software to help build out automated menus that direct calls to the appropriate departments, live agents, or databases as necessary. For example, say there’s a cold snap and you need to contact your property manager regarding frozen pipes in your apartment building. Because the complex has so many residents, the maintenance hotline utilizes IVR to help prioritize issues and get residents the help they need as quickly as possible.

What is IVR?Interactive Voice Response System:IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.

In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.

• Customer reaches out on the business phone number provided by your website
• They hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcome
• Once the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.
  
  Customers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.
  
  Agents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.
  
  Multiple levels in IVR can be created and configured separately with brilliantly-designed call flows.
  
  Call routing intelligently routes every caller to the right department & agent so that long call queues can be excluded
  
  Missing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.
  Through an Interactive Voice Response System, an enterprise can effectively blend in its brand image while interacting with the customers while they call. Passing on audio notes of the tones that exactly match the brand identity is an ideal way to display the brand personality. One can leverage benefits like customising the IVR Number according to the present campaign/marketing initiatives and meanwhile monitoring, mapping and advancing on customer experience
  
  Call logs and recordings are maintained by each customer and the status of the call (connected/not connected/missed) is also documented through an Interactive Voice Response System Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further, audits can be performed on these calls to understand if there are any deviations in the process
  
  With Interactive Voice Response System, an enterprise can professionally cater to the requirements of its customers. What it does is takes input from the caller via a keypad, processes the request and redirects the user to a dedicated department which can solve the customer issue. This represents a predefined approach to resolve issues hassle-free and professionally
  
  Customers can choose their preferred language in which they are comfortable with while deviating from the options available through IVR. Enterprises can reduce language difficulties and provide satisfactory customer experience
  
  IVR enables agents to be more productive by systematically handling call transfers. By call monitoring and recordings, agents can boost their productivity over time. This results in the overall efficiency of both agents as well as the company
  
  Capturing surveys and opinion polls are easier with Interactive Voice Response System . Agents can connect the callers to a dedicated IVR post the completion of their calls to collect important and confidential information
  
  With the help of IVR, customer requirements can be easily prioritized thus ensuring more leads and customer satisfaction.
  
  Provides the customers with an option to self-serve which eliminates the need of agents to provide assistance to customer requests.

Additional Information:

• Item Code: 20145678
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: VR system replaces the customer service agents who answer the customer calls and direct them to respective agents, therefore reducing the operational costs of the organization. With the help of advanced multi-level IVR, peak hour call load can be handled by resolving the queries of multiple customers at the same time.

INTERACTIVE VOICE RESPONSE ( IVR ) Voice Call And Bulk Msg ServiceInteractive Voice Response ( IVR ) is the work-horse application in the telephony world. By leveraging the power and intelligence of the computer, sophisticated automated telephone applications can easily be designed and implemented at EHS. The vertical application potentials are practically endless. An Interactive Voice Response System can be used to automate a wide range of services and data requests. By combining the input of the caller with menu driven scripts Clients, potential clients, and employees can call into your organization or to a remote IVR call center, using a touch-tone telephone and interact with the system in real time in a host of applications.

 

• EHS IVR has built-in speech recognition capabilities.
• Allowing callers to speak their important information to the IVR rather than press keys on their telephone keypad.
• EHS IVR can interact with callers in a clear, natural dialog and return information based upon what the caller says.
• EHS IVR also has the ability to send faxes and email to employees or clients based upon telephone interactions between callers and the IVR system.

INTERACTIVE VOICE RESPONSE ( IVR ) Voice Call And Bulk Msg ServiceInteractive Voice Response ( IVR ) is the work-horse application in the telephony world. By leveraging the power and intelligence of the computer, sophisticated automated telephone applications can easily be designed and implemented at EHS. The vertical application potentials are practically endless. An Interactive Voice Response System can be used to automate a wide range of services and data requests. By combining the input of the caller with menu driven scripts Clients, potential clients, and employees can call into your organization or to a remote IVR call center, using a touch-tone telephone and interact with the system in real time in a host of applications.

 

• EHS IVR has built-in speech recognition capabilities.
• Allowing callers to speak their important information to the IVR rather than press keys on their telephone keypad.
• EHS IVR can interact with callers in a clear, natural dialog and return information based upon what the caller says.
• EHS IVR also has the ability to send faxes and email to employees or clients based upon telephone interactions between callers and the IVR system.

INTERACTIVE VOICE RESPONSE ( IVR ) Voice Call And Bulk Msg ServiceInteractive Voice Response ( IVR ) is the work-horse application in the telephony world. By leveraging the power and intelligence of the computer, sophisticated automated telephone applications can easily be designed and implemented at EHS. The vertical application potentials are practically endless. An Interactive Voice Response System can be used to automate a wide range of services and data requests. By combining the input of the caller with menu driven scripts Clients, potential clients, and employees can call into your organization or to a remote IVR call center, using a touch-tone telephone and interact with the system in real time in a host of applications.

 

• EHS IVR has built-in speech recognition capabilities.
• Allowing callers to speak their important information to the IVR rather than press keys on their telephone keypad.
• EHS IVR can interact with callers in a clear, natural dialog and return information based upon what the caller says.
• EHS IVR also has the ability to send faxes and email to employees or clients based upon telephone interactions between callers and the IVR system.

IVR Service Provider INDIA | Business IVR Solutions

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.

By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.

IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.

Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.

Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.

CloudShope
real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment.

Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.

Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.

Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.


Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls. .

Dynamically convert written texts into audio messages to align your message scripts with customer needs.

Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.

Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation

Greet callers with a warm voice message and reflect a professional brand image in every customer conversation.

Maximise agent’s productivity by eliminating everyday mundane tasks and shift focus on high-value customer interactions.

With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.


Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents.

Redirect calls to the best-suited agent and ensure a successful query resolution in the first call itself.

Get high-quality cloud telephony suite with minimal effort and cost investment.

Get enhanced live assistance from our product experts over email, chat and call.

CloudShope offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.

Innovate your business solutions with CRM and other third-party application integration.

From research to post-purchase assistance, we ensure hassle-free customer service at every step.

Get access to fully functional cloud telephony

Additional Information:

• Item Code: 209807
• Production Capacity: Unlimited
• Delivery Time: Instant

Omni-Channel Customer Service Contact and Call Centre Solutions

CloudShope, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. CLoudShope is trusted by over 4,700 customers in 120 countries, to orchestrate 25 million contact center interactions per year in the cloud and on-premises.

Features: Personalized Appointment Reminders, Account Activations, Surveys, Refill, Reorder and Pickup Notifications Closing Announcements, Fundraising, Requests, Payment Reminders, Sales Calls, Fraud Alerts.

Customer Engagement Solutions

CloudShope IVR is used by enterprises who wish to automate their responses to their customers and make it a personalized experience. This helps them reduce cost on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time round the clock.

 

Features: NxN level IVR nodes, XML-based IVR Creator, Real-time reporting for IVR nodes, Festival facility, After Calling hours IVR flow, APIs for integration with third-party applications and databases integration, payment gateway integration, PCI DSS certified, Robo Call facility, ASR and TTS facilities.

World Class Telecom Solutions

CloudShope has been creating innovative, bullet-proof software with a product line ranging from small scale voice mail systems to high-end dial out, and call testing programs, CloudShope is guaranteed to have a product to suit your computer telephony needs.

 

Features: Web-based reporting, Unlimited number of calls, Text to Speech, Speech recognition, Touch tone detection, Database Interaction, Call transferring, voice to email, Fax to email, out dial capability, Read/write text file, Launch Program.

Connecting and Delivering Value

A Global Messaging and Digital Platform, CloudShope, provides interactive voice and data services. They enable enterprises to interact with their customers & engage them with a complete end to end service platform which allows Enterprises to execute marketing.

 

Features: Messaging, Voice Solutions, Digital Marketing and Software & Applications Development.

Mobility. Convenience. Realization

CloudShope has over the years’ demonstrated expertise in complete software product development. We have expertise in the field of enterprise-grade computer telephony components and e-business infrastructure software. We deliver the critical building blocks to serve the converging Internet and Telecommunication market segments.

 

Features: IVRS Based menu, CTI enabled CRM, Voice Logger, enhanced quality monitoring and optimize agent’s subject knowledge, SMS, Email and Fax integration, Dialer and ACD, Embedded Chat modules,real-time report and charts, analytical conclusions.

Delivering high value, comprehensive and reliable telecom solutions

CloudShope is the original designer and developer of PC-based voice processing systems. CLoudShope provides the software and hardware to convert existing PC’s into efficient Voice Logger and Interactive Voice Response (IVR) systems as well to help you decide on a new PC-based telephony solution for your organization.

 

Features: Voice recognition, DTMF Inputs, CRM, Conferencing, voice logger.

Additional Information:

• Item Code: 450050
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: One Source Solution Tele Contact CloudShope India provides Computer Telephony Integration products, which mainly comprise of multi-channel contact center solutions, interactive voice response solutions, VoIP gateways & Tele PCX with support for Analog & T1/E1 interface, Carrier grade solutions which include TeleX C7 SS7 signaling gateways and multi-location VoIP-based enterprise communication solutions. Features: Intelligent Automatic Call Distribution, Predictive Dialing with Campaign Management, Built-In Digital Call Recording System, Comprehensive Reporting System, Web-Based Communication, Automatic Email Response. Empowered Communication. Superior Experience. Features: Easy to Install and Configure, User definable call flows, Call flow wizard, Email Support, user-friendly interface, Database Connectivity, Text-to-Speech, Fax Support, Scalable Architecture, Outbound Auto Dialer, Advanced call screening, Call switching options A complete Solution CloudShope Softwares helps you to Optimize your sales process, Run marketing campaigns, Wow your customers with seamless support using its communication platform. Call Center solutions, IVR, Dialers, SMS, USSD, Chat are all available. Features: Two-way interaction with the caller, Automatic call distributor (ACD) systems, touch-tone, pre-recorded voice prompts. Speech Recognition Applications, IVR Platform, Customer Care Solutions. CloudShope is a provider of products, hosted-on-demand services, and VAS over mobile, mobile web, and web platforms to Wireless Carriers, Enterprises, and Media Companies. The company was founded in collaboration with the Indian Institute of Technology- Kanpur, India Features: Customized IVR platform, customized solutions addressing your requirements, custom develops IVR software solutions, design, develop and maintain IVR software solutions.

So here is the list of the Top 20 IVR Providers in India to help you with your business calls!

Interactive Voice Response (IVR) System for BusinessesGreet your customers with a professional interactive voice response (IVR) system provided by CloudShope and route calls to the right team based on the caller’s input.

 

What is IVR?

 

Interactive Voice Response is a technology that allows a pre-recorded voice to interact with humans through voice and DTMF tones input via the keypad. Meaning, when you call, the voice on the other end will be computer-generated. You can use your phone’s keyboard to create a certain outcome.

Types of IVR

 

Single-level IVR

This is the simplest form of IVR. In this type, you can only add a single layer of IVR to your call flow. Single level IVR is perfect for simple use cases where one input is enough to connect an agent or trigger a message.

Multi-level IVR

 

You can think of multi-level IVR as an IVR within an IVR. Sometimes it’s unmanageable to create an IVR menu with a 0-9 prompt. In this case, you can use multiple layers of IVR in your call flow to streamline the workflow.

How have businesses traditionally used IVR?

 

Personalisation

With CloudShope IVR, you can decide what your customers hear. Say for instance someone is calling for the first time, then you can play a greeting that different from when a person is calling the second or third time. Personalization is important because it helps your customer listen to more relevant information.

Gather feedback

 

IVR systems can be used as an effective channel to collect valuable feedback from the customer which can then be used to improve customer experience.

Be available after hours

 

Not all companies have a 24×7 customer support. In cases like these, IVRs can help. Simply set up with a greeting that mentions your office is closed and also mentions your work hours. This will help customers call back during your business hours.

Easy updates

 

This method allows your customer to pay for services availed using their mobile phones. From ordering movie tickets to home delivery, almost every division has used IVR for payments at some point.

Cash on delivery verification

 

Cash on delivery orders, if not verified, incur huge expenses for companies. Companies now use a simple IVR system that ensures the order is verified by the customer before it goes out for delivery. This saves time, money and human resources for the company at stake.

For local language interaction

 

A system that is completely automated is one of the most basic uses of IVR. It is the easiest way to communicate with people of all languages, without having to hire people who speak all these different languages.

Better customer experience

 

Our Smart IVR feature ensures your customers speak to the right person who can help them with what they are looking for. The easier it is for your customers to get connected to the right person, the happier your customer will be.

Automated checking for order status

 

With IVR, all a customer has to do is call the number given by the company, punch in his user ID and he gets the status of his order. This makes it simple for the customer while also avoiding the human intervention, thereby reducing the need for extra manpower.

Improve efficiency

 

With automated IVR systems, there are now streamlined processes in place. Your company is now able to have a process in place for all mundane tasks so that your staff can focus on other key activities.

Additional Information:

• Item Code: 540091
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: How IVR Works 1 Customer dials a business phone number A customer reaches the number mentioned on your ad/website/app. 2 They hear a greeting followed by prompts Customers are asked to input certain numbers (DTMF inputs) via their dial-pad for corresponding outcomes. 3 The corresponding outcome pans out Example: Call gets connected to the correct department or the customer hears their account balance. Interactive Voice Response savings calculator Consider a human receptionist answers 3000 calls a month, and is being paid a salary of Rs.20,000. Here is a representation of your savings potential if an IVR replaces a human calls per Month

Omni-Channel Customer Service Contact and Call Centre Solutions

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 million contact center interactions per year in the cloud and on-premises.

Features: Personalized Appointment Reminders, Account Activations, Surveys, Refill, Reorder and Pickup Notifications Closing Announcements, Fundraising, Requests, Payment Reminders, Sales Calls, Fraud Alerts

Customer Engagement Solutions

C-Zentrix IVR is used by enterprises who wish to automate their responses to their customers and make it a personalized experience. This helps them reduce cost on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time round the clock.

 

Features: NxN level IVR nodes, XML-based IVR Creator, Real-time reporting for IVR nodes, Festival facility, After Calling hours IVR flow, APIs for integration with third-party applications and databases integration, payment gateway integration, PCI DSS certified, Robo Call facility, ASR and TTS facilities

World Class Telecom Solutions Since 1984

PEC has been creating innovative, bullet-proof software with a product line ranging from small scale voice mail systems to high-end dial out, and call testing programs, PEC is guaranteed to have a product to suit your computer telephony needs.

 

Features: Web-based reporting, Unlimited number of calls, Text to Speech, Speech recognition, Touch tone detection, Database Interaction, Call transferring, voice to email, Fax to email, out dial capability, Read/write text file, Launch Program

Connecting and Delivering Value

A Global Messaging and Digital Platform, 3m Digital, provides interactive voice and data services. They enable enterprises to interact with their customers & engage them with a complete end to end service platform which allows Enterprises to execute marketing.

 

Features: Messaging, Voice Solutions, Digital Marketing and Software & Applications Development.

Mobility. Convenience. Realization

Alliance has over the years’ demonstrated expertise in complete software product development. We have expertise in the field of enterprise-grade computer telephony components and e-business infrastructure software. We deliver the critical building blocks to serve the converging Internet and Telecommunication market segments.

 

Features: IVRS Based menu, CTI enabled CRM, Voice Logger, enhanced quality monitoring and optimize agent’s subject knowledge, SMS, Email and Fax integration, Dialer and ACD, Embedded Chat modules,real-time report and charts, analytical conclusions.

Delivering high value, comprehensive and reliable telecom solutions

ARIA is the original designer and developer of PC-based voice processing systems. ARIA provides the software and hardware to convert existing PC’s into efficient Voice Logger and Interactive Voice Response (IVR) systems as well to help you decide on a new PC-based telephony solution for your organization.

 

Features: Voice recognition, DTMF Inputs, CRM, Conferencing, voice logger.

 

 

Additional Information:

• Item Code: 560078
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: One Source Solution Tele Contact iTG India provides Computer Telephony Integration products, which mainly comprise of multi-channel contact center solutions, interactive voice response solutions, VoIP gateways & Tele PCX with support for Analog & T1/E1 interface, Carrier grade solutions which include TeleX C7 SS7 signaling gateways and multi-location VoIP-based enterprise communication solutions. Features: Intelligent Automatic Call Distribution, Predictive Dialing with Campaign Management, Built-In Digital Call Recording System, Comprehensive Reporting System, Web-Based Communication, Automatic Email Response Empowered Communication. Superior Experience. Cube Software Private Limited established in the year 1991, are engaged in offering CTI Products like Contact Center Solution/Quick Dialer, Voice Logger, IVRS, Voice Mail, Screen Logger, Call Billing Software, Conference Bridge, Fax Server, CRM, SMS Server, PMS, Digital Display Boards etc. Features: Easy to Install and Configure, User definable call flows, Call flow wizard, Email Support, user-friendly interface, Database Connectivity, Text-to-Speech, Fax Support, Scalable Architecture, Outbound Auto Dialer, Advanced call screening, Call switching options A complete Solution SAN Softwares helps you to Optimize your sales process, Run marketing campaigns, Wow your customers with seamless support using its communication platform. Call Center solutions, IVR, Dialers, SMS, USSD, Chat are all available. Features: Two-way interaction with the caller, Automatic call distributor (ACD) systems, touch-tone, pre-recorded voice prompts. Speech Recognition Applications, IVR Platform, Customer Care Solutions. Hexolabs is a provider of products, hosted-on-demand services, and VAS over mobile, mobile web, and web platforms to Wireless Carriers, Enterprises, and Media Companies. The company was founded in collaboration with the Indian Institute of Technology- Kanpur, India

CLoudShope is another Indian company that offers interactive voice services. The company headquarters located in Bangalore, and it stands on second our IVR services in India list.

The Cloudshope has worked with some of the reputed enterprises like Practo, Red bus, Quikr, and more.

Pricing:

They offer voice, SMS, and Authentication. The prices vary from product to product you can check out manually.

• You get trial period of 15 days with 1000 credits that you can use it on the SMS & voice services. You can use it any of the available products. We implore that you check the pricing page that has features listed in it.
• By paying Rs.9,999, you get Multilevel IVR, Rs.5,000 usage balance (calls/SMS) and three agents. The company charges you Rs.4,999 for rental purpose, and you get six months validity.
• By paying Rs.19,999, you get Multilevel IVR, Rs.9,500 usage balance (calls/SMS) and six The company charges you Rs.10,499 for rental purpose, and you get one-year validity.
• By paying Rs.49,999, you get Multilevel IVR, Rs.39,500 usage balance (calls/SMS) and unlimited The company charges you Rs.10,499 for rental purpose, and you get one-year validity.
• Custom package.

Key Features:

• The dashboard has a virtual number-creation feature that enables you to add virtual numbers.
• A toll-free number can a great amount of value to your company, and you can add it using these companies.
• You can also enable scripted automated calls so that customers can self-solve the problem.
• An inbuilt feature to look at the performance & analytics to improve your company.
• They have a blog that teaches you how major companies have implemented number masking, automated phone calls, reduce operational costs, increase efficiency, and more.

Specification:

Unlike many other brands in this industry, CloudShope allows you to use the package for SMS & Voice purpose. It is entirely up to you, whether you want to use it for the Voice purpose or send SMS. You also get validity, and it is not a monthly subscription. A monthly subscription would be a bad idea for a smaller business with less communication activity.

 

You can also try the trial version for 15-days with every feature unlocked. Dedicated customer care come in handy when you are in confusion.

Additional Information:

• Item Code: 450078
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Which company has the best IVR? How much does IVR cost in India? What is IVR service provider? What is the cost of IVR? How do I buy IVR? What is Avaya IVR? What is IVR service provider? What are examples of IVR? What are IVR platforms available in the market? What is the cost of IVR?

Lenskart, Make My Trip, Food panda, and more to name a few. The company excels in offering interactive voice services, and business voice system to the customers. They are standing top on the IVR Service Providers in India mountain, Also check Best Free CDN Alternative.

Pricing:

• They have a free plan, but it adds no value to the majority of the users.
• The first paid package starts from Rs.1500 per month, and it offers four users with one thousand free minutes.
• The second & third package offers Rs.3000 & Rs.5000 per month, and it is suitable for growing businesses.
• The enterprise-level package offers some premium features, but you have to contact the team for the custom order and get valuable offers on it.

Key Features:

• You can use virtual numbers to send & receive calls from clients & customers.
• An (1800-000-000) toll-free number can add great value to the customers.
• A unique number that represents your brand and it is called vanity number in the business.
• You get insights like analytics report, call information, history, performance report, voice mail facility, and more.
• There are additional features like re-marketing, CRM integration, SSL security, and more.

Specification:

My Operator is an established company, and it comes with the benefit of expertise. They offer an instant demo for you,

so you can try before you buy. You can start recording the calls for the quality purpose and customize IVR.

They have strong customer care to support your queries and solve the issues. And, it is one of the reasons why they stand number one on our IVR services in India list.

CloudShope is a straightforward company that offers CIM, Mobile Vas, Smart VIG video gateway, Motion, Voice announcer, and ( Lunch Tea Break Over, Safety, Energy Conservation) Announcer.

They established the company ten years ago, and they have worked with  Reliance Infocomm, Indian Airlines, Income tax company,

Airport Authority of India, Police Department, Department of Telecommunications BSNL and MTNL, and many more. They focus a lot on Government based projects, and Bay Talkitec stands for quality.

Pricing:

You have to contact the official team for the pricing – contact Bay Talkies

Key Features:

• Talkitec may not provide you IVR Service Providers in India for small business. However, the quality at the right price guaranteed. The company successfully holds & manages government-based projects hosted IVR services.
• The Bay Talkitec offers interactive voice services.
• The official name of the service is “Voice Announcer for Industrial Control Automation.”

Specifications:

We say that they need to update the details on the official website.

 

The Talkitec provide you active contact numbers of the concerning people for deals & information.

Key Features:

• In case, if the requirement demands USA virtual number, then it is available in the dashboard.
• Set a unique number for every department in the company.
• Enable a voicemail after the working hours has ended.
• Record every inbound call & outbound call for quality purpose.
• Set a custom on-hold music to keep the call entertained and updated.
• How about getting a local number? Yes, there is a local number available anytime for the business.

 

Additional Information:

• Item Code: 4500321
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Interactive voice response is an important aspect of every business today. We have listed the best IVR Service Providers in India & now its time for you to utilize it.

With the increasing inclination towards customer oriented business practises, An IVR service provider in Delhi can be a boon for every business across the national capital region. Keeping a regular touch with your audience is imperative for running of a successful business. An IVR or Interactive Voice Response in an invaluable tool for any company and along with smoothening up your organization’s communication, it helps in cutting down the costs involved in manually keeping a touch with the customers. An IVR system uses a telephonic menu system which enables the identification, segmentation and the routing of callers to the concerned person in your team.

 

An IVR application provides a pre-recorded voice response for various situations and eases your task of communication with your organization’s audience. It is a software that enables an organization to use the pre-recorded greetings or menu that your customer can access through a phone keypad as well. Being a renowned and one of the most trusted IVR service provider in Gurgaon, we make sure that you may the most of your business’ communication with your customers.

 

When you shortlist an IVR company for your business, make sure that you are clear on these questions:

• Can you integrate the IVR system with other software or hardware applications?
• Is the IVR system easy to modify over time?
• Can you try the IVR system before you buy it?
• How will your customers navigate the IVR system?
• What type of customer interaction can the IVR system handle?

 

You can s use a virtual telephone number that can forward your calls to the desired numbers as per your requirement. We are proud to be known as the best virtual number service provider in Gurgaon and we can assist you in running all the communication involved in your business smoothly. The virtual numbers offered by SMS Plus are cost-effective, geographically flexible and enable external device forwarding. You can also associate with us as a virtual number service provider in Delhi and work upon your business’s communication successfully and a hassle-free manner.

Get familiar with IVR Features

IVR Services provides a package of various advanced features for their valuable customers. Here are some of the features: -

 

Welcome Message

An automated Welcome Message is run when you immediately connect to the IVR. This will greet the customer first and then ask them for the next step.

 

Call Tracking

A lot of features are provided by IVR. It creates a simple and free of cost channel for customers to access you. Track your overall calls with a cloud-based telephone system. Avail our Virtual Number Service today!

 

Connect to the right client faster

By the option, you can manage delay times proficiently by giving caller’s a choice from multi-tiered menus to connect to suitable clients or queues.

 

Easy CRM integration

Get easy to use an IVR system and better communication with IVR that can convert text into speech. CRM is easily integrated with any of the IVR Numbers.

 

Toll-free number

A complete toll-free number is provided with these services. So, customers can directly reach you without any call charges.

 

Low-cost Services

All IVR services are available at cheap rates which are easy to buy. They support a lot of features embedded in it.

 

Real-Time Reporting

You can track all live time calls and check the status of daily calls with IVR Services. Interactive Voice Response is designed as per customer needs.

Additional Information:

• Item Code: 3002650
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Increase Your Business Profits! IVR Services Provider and Virtual Number Service in Delhi, Noida, Gurgaon, Faridabad, Ghaziabad and India. Super Office cloud telephony communication one stop solution This entry was posted in Blog and tagged Best IVR Service Provider in Delhi, IVR Service Provider, IVR Service Provider in Faridabad Delhi Noida

Multi-level IVR Overview

This article provides information about the Multi-level IVR.

The Multi-level IVR feature is available to Cloudshope MVP Premium and Ultimate customers in the US, Canada, and UK. Up to 250 IVR Menus can be added.

Sample Usage

 

A dentist office provides services to both English and Spanish-speaking customers, and would like to offer callers a bilingual Auto-Attendant feature based on their language selection. The IT manager can configure two separate voice menus, one in each language, to provide selections such as office hours, appointments, and billing.

Let’s say a nationwide furniture retailer has five stores located in San Francisco, Chicago, New York, Dallas, and Miami. Each store has its own direct business number and automated menu to serve local customers. To better brand the retail chain, the IT Manager sets up a main toll-free number for its Auto-Attendant system, and connects all local phone menus to route incoming calls to stores nationally.

Features and Benefits

 

• Create and implement flexible IVR menus for handling incoming calls.
• Get centralized phone routing management for multiple locations/offices via cloud-based services anywhere, anytime.
• Optionally add a direct number (DID) for each IVR menu independent of the main company call handling.
• Create up to 250 IVR menus per account, including sub-menus.
• Use the intuitive graphical Visual IVR Editor to manage and configure your company’s automatic attendant--from your online account or from a tablet. 
• Import XML files for quick deployments and bulk changes.
• Easily create IVR prompts with flexible options: text-to-speech, self-record, or file import with professional recordings (supported audio files: MP3 and WAV).
• Summarize results of any misconfiguration, such as non-existing extension or missing prompts, with validation function.
• Easily customize inbound call routing and telephone prompts for after-hours and holidays. 
  
  

How it Works

• • CloudShope offers IVR Tools to configure phone tree menus, including an easy-to-use Visual IVR Editor, as well as tools to add/manage prompts and import/export XML files.   
    
    

Additional Information:

• Item Code: 300789
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: When a call to your company's main number comes in through the Auto-Receptionist, it plays the company greeting that you have set up in your IVR Settings. It may be either the default greeting or a custom greeting. A custom company greeting, such as the example below, works when the appropriate IVR Menus are set up. Generally, you must switch the Auto-Receptionist from Single-level to Multi-level IVR mode for the IVR Menus to work since the Main Company Number will always follow the rules set in the Auto-Receptionist. However, an IVR Menu will work even if the Auto-Receptionist is set to Single-level if the caller dials the direct number assigned to the IVR Menu (not the Main Company Number). Sample Custom Greeting Thank you for calling . For the press 1, to leave a message press 2, for the dial-by-name directory press 3, to schedule an appointment press 4. If you know the extension number of your party, you may dial it at any time. How do I set up a Multi-level IVR Step 1: Add an IVR Menu Step 2: Set up the IVR Prompts Step 3: Set up the Key Presses Step 4: Add Key Presses Step 5: Activate the IVR Menu Step 6: Change the Company Fax/SMS Recipient Add an IVR Menu Log in to the CloudShope Online account. Go to Admin Portal > Phone System > Auto-Receptionist > IVR Menus tab. Click New IVR Menu. Enter the Extension Number and Extension Name. Click Save. You will be redirected to the IVR Menus page. Set up the IVR Prompts To set up your IVR Prompts, click the IVR from the IVR Menus list. Click Prompt. This section is where your Custom Company Greeting goes. Your two Prompt Mode options are: Audio Text-to-Speech Audio If you choose this option, you need to add a prompt to the Prompts Library. The prompt may either be a pre-recorded custom company greeting in .mp4 or .wav format that you need to Import to the system or a real-time recording via phone or your computer audio under Record Prompts.

Multi-level IVR solution
for your business

Renovate your business call handling process by adding IVR layers to your business phone system.

Benefits of multi-level IVR System

Automatic call routing

Route your customers calls to the concerned departments automatically in a minimal amount of time with multi-level IVR.

Professional voice greeting

 

Make your business sound professional in front of your callers by giving welcome greetings to your customers.

Effective brand marketing

 

Engage your customers via audio offers, promotions, product updates with a multi-level IVR.

Self-help options

 

Save your agents’ & customers time by adding basic queries solution in your multi-level IVR panel.

Data capturing

 

Gather product related data of your customers by appending audio-based questionnaires into your multi-layer IVR.

Location-based routing

 

Route your customer calls basis their geographical location to personalize your customer calling experience.

Swift your business communication with multi level IVR

 

24X7 availability to your customers

With an IVR, customers can connect with agents even after business hours. All they need is to dial business number after that their call gets routed to the concerned departments and available agents at that time. In case of unavailability, customers can drop a voicemail with their mentioned name and number.

Multi-driven menu system

 

Multi-Level Interactive Voice Response (IVR) systems can add multiple menus basis business requirements. Callers are asked to choose an option from audio menus and then based on their selection are given another set of menus. As a result, calls get routed to the right departments and concerned agents in a minimal amount of time.

Additional Information:

• Item Code: 500678
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What is multi-level IVR? It is an automated receptionist which allows you to add IVR at different levels. For e.g. press 1 for sales, Press 2 for support. When customer press 1; call will get routed to the second level IVR or sales IVR. What are the features of multi-level IVR? MyOperator multi-level IVR comes with an advanced cloud based call management system including features like call tracking, call reports, tollfree number, CRM integration. How to get multi-level IVR? You can contact us on 90278-90278 or email us at info@cloudshope.com and connect with our representative. Who is the best IVR service provider? There are multiple IVR providers in the market, however, CloudShope takes a step ahead in providing best cloud telephony solution with its unique features, secure servers, easy refund policy and 24*7 available customer support. Can I take a trial of CloudShope mutli-level IVR? You can take a free 7 days trial

Guarantee Quick Query Resolution with Multi-level IVR

Provide your customers with rich customer experience by integrating your telephony system with IVR. An IVR answers all the incoming calls with its auto-receptionist feature. You can personalise customers’ calling experience by playing a pre-recorded welcome message to greet your callers.

By using IVR in your business, you can attend to your customers 24*7. Self-service option let your callers resolve their query without any assistance. This automation reduces the workload of your agents and gives callers a speedy way to resolve queries.

Skill-based routing eases the calling process by intelligently forwarding the call to the best-suited agent. You can also quickly scale your telephony system on-demand without having to worry about the added infrastructure or price.

With sticky agent feature, callers can connect to the same agent they earlier had a conversation with. This feature provides quick and quality query resolution to customers. Integrating your telephony system with CRM facilitates an error-free and smooth customer experience.

On Servetel’s comprehensive real-time dashboard you can track and monitor all your live calls and agents. You can even whisper or barge in the ongoing call to assist your agents. And with our affordable plans, you are ensured to yield maximum return on investment.

FEATURES

 

Delivering Best-in-class IVR Solution

Call RecordingKeep a check on customer service quality by automatically recording every customer conversation.

Multi-levelAdd multiple levels into your IVR seamlessly and customise every level with different recordings and menu options.

Sticky AgentConnect with the same agent every time your customer contact customer service and ease up their calling process.

Auto-ReceptionistAnswer every customer call automatically by greeting the caller with a warm welcome message.

Call BargingTrain and help your agents by silently listening to all customer conversations without letting the customers know.

Skill-Based RoutingRoute the caller to the most-skilled agent for the query and ensure a quick and efficient resolution.

Delivering Value for Money

Easy Scalability

Instantly add or remove calling channels on request without worrying about the infrastructure or other costs.

User-friendly Web Portal

Smoothly navigate through the web portal and easily configure your IVR structure with easy-to-understand menu options.

Live Call Monitoring Dashboard

View the live status of your active, on-hold and hung-up calls on a comprehensive real-time dashboard.

Round the Clock Support

Contact our support team any time of the day over email, chat or call and get instant support from our expert agents.

No Setup Required

Get started with your services by using our web portal and eliminate the need for hardware installation.

RM Integrations

Integrate your telephony system with CRM to synchronise data across channels and perform in-depth analysis of collected data.

Additional Information:

• Item Code: 5001234
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Why choose CloudShope Best-in-Market Pricing Get high-quality cloud telephony suite with minimal effort and cost investment. 99.99% Uptime Guarantee CloudShope offers 99.99% SLA-backed uptime with N+1 redundant infrastructure. End-to-End Customer Service From research to post-purchase assistance, we ensure hassle-free customer service at every step. Enhanced Customer Support Get enhanced live assistance from our product experts over email, chat and call. API Integrations Innovate your business solutions with CRM and other third-party application integration. Cloud Telephony Suite Get access to fully functional cloud telephony suite along with free SMS & call credits.