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Minimum Order Quantity: 1 Pack
Also Provides | Predictive Dialer |
Type | Online/Cloud-based |
Operating System | For Windows |
Download Option | Free Download & Demo/Trial Available |
Brand | CLOUDSHOPE |
Training | Live Online |
License Duration | 2 Year |
Support | Business Hours |
Mobile App | For Android |
Total Working Days | 7 Days |
Service Duration | 12 Months |
Service Location | Gurgaon , Delhi, New Delhi, Noida, Ghaziabad , Greater Noida |
Service Mode | 405678 |
The term “predictive dialer” is often used as a synonym for “auto dialer.” In fact, predictive dialers represent a major evolutionary leap forward from auto dialers.
Most people would assume that if an auto dialer just places another call when an agent hangs up, the agent is spending enough time on the phone.
But if you work in an outbound call center, you know that many dialed calls never get answered. Those that do frequently go to voicemail, or the recipient of the call gets annoyed and hangs up.
In the late 1980s, Douglas Samuelson invented the predictive dialer to solve this problem.
Predictive dialers assume that many calls will go unanswered. They forecast when an agent will wrap up a call based on historical call length data, and begin dialing before the agent actually wraps up the call she or he is currently handling.
This is only half of the story, however. Predictive dialers also deliberately overdial.
Instead of simply dialing one call for each available agent, waiting for the call to end and dialing again, they dial more calls than agents could possibly handle if all of those calls actually got answered (which of course never happens).
Predictive dialers then screen out busy signals, answering machines and hangups to ensure that only live calls get distributed to an agent once she or he wraps up the current call.
The “predictive” part of predictive dialing involves feeding data about call center performance (such as the rate of abandoned calls, average call length etc.) into statistical algorithms, which forecast approximately when an agent will wrap up a call. The diagram below gives a simplified overview of a predictive dialer’s operations:
The good thing about these algorithms? You don’t need to understand them. Predictive dialer systems offer simple, rule-based interfaces that hide all the statistical mechanics of the system from users.
While predictive dialers are found in some integrated suites of call center applications, many vendors still offer them as standalone applications. Early dialers were hardware-based solutions, but cloud vendors now offer hosted predictive dialers as well.
Predictive dialers aren’t right for all call centers. They’re the most aggressive kind of outbound dialer out there. For some call centers, reaching contacts with a predictive dialer will be like hunting rabbits with a bazooka. However, they’re ideal for the following purposes:
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Minimum Order Quantity: 1 Piece
Also Provides | Predictive Dialer |
Type | Online/Cloud-based |
Operating System | For Windows |
Download Option | Free Download & Demo/Trial Available |
Brand | CLOUDSHOPE |
Training | Live Online |
License Duration | 2 Year |
Support | Business Hours |
Mobile App | For Android |
Total Working Days | 7 Days |
Service Duration | 12 Months |
Service Location | Mumbai , Pune, Vadodara , Gurgaon , New Delhi , Noia |
Service Mode | 405678 |
The delay that we mentioned before is a big hurdle. Have you ever answered a telemarketing call, only to wait for a noticeable length of time before someone responds to your “Hello?” Perhaps you’ve already started speaking when the agent then interrupts you with a script.
This delay is caused by the fact that predictive dialers only connect live calls, so they “listen” for a human voice before sending the call to an agent. Obviously, this can annoy your customers, so you need to make sure that you’re not calling your most valuable leads with a predictive dialer.
Other types of auto dialers don’t have this functionality, and connect calls without any delay. If courtesy to your leads or customers is more in line with your business goals, consider a standard progressive or preview dialer.
The efficiency gains you can achieve with a predictive dialer are also influenced by the size of your call center. If you only have two agents, it doesn’t pay off to invest in a fancy system to forecast when they’re going to wrap up their calls.
You need to have at least 8 to 10 agents to see the benefits of a predictive dialer.
Finally, predictive dialers can vastly increase your chances of annoying the masses. Make sure you’re complying with the Telephone Consumer Protection Act if you’re operating in the U.S., and check local laws and regulations if you’re not. Many countries place severe restrictions on the use of dialers, particularly predictive dialers.
“I enjoy making hundreds of phone calls to strangers every day,” said no one ever. So, why not make it as painless as possible with predictive dialing tools? We spent hours reviewing features, benefits, and provider websites and found that the best for most users is CloudShope. leverages your CRM and existing contact base to make outbound calling effortless while improving the rate and efficacy of your reps.
If you need to reach a wider audience, close more sales, and don’t want to be left hanging waiting for a lead to pick up your phone.
You need a predictive dialer.
Most sales teams toy with the idea of investing in one.
But when does it make sense to invest in a predictive dialer?
One reason is when you want reps to meet monthly quotas.
Every sales process comprises several steps, including prospecting, outbound calls, and closing the deal.
Sales teams are always under tremendous pressure to deliver.
But despite prioritizing productivity, it isn’t always possible.
After all, there’s a lot on their plate—handling paperwork, documentation, seeking approval on proposals… the list goes on.
The extensive chore list makes it difficult for sales reps to focus on maximizing “real sales.”
Having a predictive dialer in place will help you connect with targeted customers faster.
And as there’s no other way to meet your sales quotas other than talking to more people, you can meet your targets more quickly, too.
So, if you want your sales reps to speak to a larger number of leads and give them quality time to convert them into paying customers, a predictive dialer would make a good bet.
Another reason is when your product is under $200.
If your product or service is expensive, predictive dialers will not be a good option for you. High-ticket products and services usually require a longer lead time and building more of a relationship to close the sale.
But if your company is selling low to mid-range priced items, predictive dialer software will be ideal. When your business relies on cold .calling to make sales
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Product Brochure
Also Provides | Predictive Dialer |
Type | Online/Cloud-based |
Operating System | For Windows |
Download Option | Free Download Available |
Brand | CLOUDSHOPE |
Programming Language | PHP |
Free Required RAM | 2 GB |
Provide Installation Service | Yes |
Training | Live Online, Documentation, In Person |
License Duration | 1 Year |
Support | 24/7 (Live Rep) |
Number of User | Multi-user |
Back Up | Yes |
Available on Rent | Yes |
Call Recording | Yes |
Agent Login Available | Yes |
Call Back Solution | Yes |
Call Monitoring | Yes |
Type of Calls | Domestic |
Country of Origin | Made in India |
Additional Information:
View Complete details
Minimum Order Quantity: 1 Piece
Also Provides | Predictive Dialer |
Type | Online/Cloud-based |
Operating System | For Windows |
Download Option | Free Download Available |
Brand | CLOUDSHOPE |
Programming Language | PHP |
Free Required RAM | 1 GB |
Provide Installation Service | Yes |
Training | Documentation, Live Online, In Person |
License Duration | 1 Year |
Support | 24/7 (Live Rep) |
Number of User | Multi-user |
Back Up | Yes |
Available on Rent | Yes |
Call Recording | Yes |
Agent Login Available | Yes |
Call Back Solution | Yes |
Type of Calls | Domestic |
Process Type | Inbound/Outbound |
Automatic Call Distribution | Yes |
Skill Based Call Routing | Yes |
Live Call Transfer | Yes |
Dead Time | NO |
Others Modules/Features | All Advance Features |
Software Version | Latest |
Language Support | English/Hindi |
Architecture | 32/64 Bits |
Deployment | On Server |
Database | Firebase |
Mobile App | For Windows, For Android, For iOS |
Required Processor | NOthing |
Usage/Application | unlimited |
Country of Origin | Made in India |
Additional Information:
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Minimum Order Quantity: 1 Month
Also Provides | Predictive Dialer |
Type | Online/Cloud-based |
Operating System | For Linux |
Download Option | Free Download & Demo/Trial Available |
Brand | CLOUDSHOPE |
Training | Live Online |
License Duration | 2 Year |
Support | 24/7 (Live Rep) |
Mobile App | For iOS |
Total Working Days | 7 Days |
Service Duration | 12 Months |
Service Location | PAN India |
Service Mode | 405678 |
Country of Origin | Made in India |
A predictive dialer dials a list of telephone numbers and connects answered dials to people making calls, often referred to as agents. Predictive dialers use statistical algorithms to minimize the time that agents spend waiting between conversations, while minimizing the occurrence of someone answering when no agent is available.[1]
When dialing numbers one at a time, there are two sources of delay. First, only some fraction of dials are answered; for example, if 1 out of 3 dials are answered, a predictive dialer might dial 3 lines every time an agent becomes available. Second, even dials that are answered take some time before being picked up. If it typically takes 10 seconds for someone to pick up, and conversations typically last 90 seconds, a predictive dialer might start dialing at 80 seconds.[1] A predictive dialer does so by discarding all tones and only passing "Hellos" from the lead to the agent.[citation needed]
Dialing one number at a time, only when an agent is available, typically keeps agents utilized for 40 minutes per hour (33% idle time). Predictive dialing can increase utilization to 57 minutes per hour (5% idle time).[1]
Predictive dialers may be standalone hardware devices, cloud-based, or they may be integrated in software with call center or contact center platforms. A cloud-based predictive dialer provides the functionalities of a traditional predictive dialer without requiring installation on the local device and reduces the dependency on the hardware.[citation needed] The dialer can often also perform less aggressive dialing modes such as, power, progressive, or preview dialing.
Call Progress Analysis (CPA), also called Call Progress Detection (CPD), is a generic term for signal processing algorithms that operate on audio during call setup. The goal of CPA is to determine the nature of the callee or the outcome of call setup to an external network (traditional or IP). Specifically, when a call or session is being established, the caller or initiator is interested in knowing if someone answered, if the line is busy, etc. When the caller is an automated application, such as an automated dialer or message broadcasting system, CPA algorithms are used to perform the classification automatically.
Modern CPA methods in combination with automated outbound dialing applications, ensure fast and accurate automated call classification, which automatically translate in better efficiency of agents and higher quality customer interactions.
Traditional Call Progress Analysis implementations rely on simple rule-based algorithms which provide sub-optimal accuracy of speed of processing, leading to significant inefficiencies in operations and issues in meeting compliance from new government regulations.
Using statistical models based on Neural Networks to represent the potential outcomes of an outbound call attempt, companies can meet and exceed these regulations. This approach identifies much better the call patterns that represent call progress events and provides CPA results with far superior accuracy, speed and flexibility compared to traditional approaches.
This article [2] analyses a live scenario of a Predictive dialing call centre and what the factors to take into account to achieve maximum productivity.
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