|Download Option||Free trial & download available|
|Supported Platforms||Windows, Mac|
CloudShope Interactive Voice Response (IVR) software is a cloud-based solution that allows businesses to automate their phone calls. It offers a range of features to help businesses improve their customer experience and efficiency.FEATURES
- Voice menus: Businesses can create custom voice menus that allow customers to navigate through their phone system and reach the right department or agent.
- IVR routing: CloudShope IVR software can be used to route calls to different departments or agents based on the customer's needs.
- IVR prompts: Businesses can use IVR prompts to collect information from customers, such as their name, account number, or reason for calling.
- IVR actions: Businesses can use IVR actions to perform tasks, such as placing a customer on hold, transferring a call to an agent, or playing a recorded message.
- IVR reporting: CloudShope IVR software provides reporting capabilities that allow businesses to track call volume, average call handling time, and other metrics.