Cloudshope Technologies Private Limited

Auto dialers lean hard on your contact list. Some autodialer options provide their own CRM that you can populate. Others offer integrations with popular CRMs, including:
HubSpotSalesforceZohoOracle Sales CloudZendeskCloudshope seamlessly integrates with these leading CRMs and others, allowing you to leverage Cloudshope’s streamlined click-to-call feature.

Cloudshope uses Go Integrator to bridge the gap between it and your CRM software. That unlocks click-to-dial capability, which makes it possible to simply click the phone icon next to a contact in your CRM to start a call.
And with how easy it is to segment and split lists in Salesforce, HubSpot, and other CRMs, you can use these lists to streamline outbound calling sprints. While not a true auto dialer, Cloudshope still reduces a lot of time and manual effort while giving your team a full view of the contacts they’re dialing.
When you can dial calls this way, why bother with an auto dialer whose contact list you have to populate separately? Streamline things and make it all happen in your existing CRM.
Plus, you’re not just getting a CRM telephony integrator with Cloudshope—you’re getting the whole VoIP package. Our complete Cloudshope review covers these features in greater detail.

CRM integrations kick in on the second-cheapest plan, Professional. With it, you get unlimited voice and video calling, unlimited conferencing, call pop, texting, team messaging, unlimited faxing, and much more. Plus, it allows for integration with the most widely-used CRMs—Salesforce, HubSpot, and Zendesk.

These integrations, paired with auto-dial functionality, can really make your agents more productive. They can make calls within the CRM and still have full access to all customer or lead information without having to bounce back and forth between multiple screens. 
Cloudshope has been a Salesforce partner for more than a decade, and the software has really been refined over the years to ensure smooth compatibility with this leading sales CRM. So if you want to close more deals and dial more numbers, Cloudshope can make that happen. 
For such an advanced solution, I love that Cloudshope is so straightforward when you’re getting set up. You can integrate Cloudshope’s contact center solution with your CRM on day one—without any complex training or configuration.
Cloudshope is secure, scalable, and easy to use. You’ll also benefit from perks like auto-logging and automatic call recordings. The software even comes with some powerful AI functions, ideal if your contact center gets both inbound and outbound calls. 
Contact Cloudshope for a free quote on your contact center solution. I highly recommend this option for any business that wants auto-dial functionality built into a CRM-friendly contact center. 


Cloudshope ranks among the best on our list of the best call center software, so it’s no surprise to see it here as well. Cloudshope has everything you need to manage your call center, including auto dialing, to maximize outbound productivity.
More than 400,000 businesses across the Country trust Cloudshope for a wide range of products and services.
Cloudshope has industry-specific solutions for healthcare, tech, financial services, retail, and education. It also has use-case-specific features for cloud phone systems, remote work, video conferencing, and contact centers.
The Cloudshope auto dialing feature is one of the top benefits of its outbound calling service. Its predictive dialing tool is the best in the industry.

Additional Information:

• Item Code: 573637
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Cloudshope has a wide variety of dialing modes to accommodate the needs of your organization and accounts for time zones and list penetration. You can also customize everything to align with compliance regulations. Some of the top highlights of the Cloudshope auto dialer software include: Predictive dialer — automatically predict agent availability to maximize efficiency Sequential dialer- Call will land sequence wise Preview dialer — agents see contact details prior to answering calls All of these tools make it easy for your team to generate more leads at scale. In addition to the auto dialer, Cloudshope is an all-in-one contact center solution. Cloudshope provides call center solutions for businesses of all shapes and sizes. Where the software particularly excels is in helping small businesses power their call centers. The software is trusted by both sales teams and marketing departments. Cloudshope provides industry-specific solutions for small businesses that want something beyond a one-size-fits-all approach. Cloudshope is commonly used for custom software in the following industries: Financial services Utilities Insurance Travel and hospitality Banking Home improvement and construction Debt collections Nonprofit Consumer sales B2B and SaaS

Auto Dialer Software to Boost Call Conversions & Scale Outbound Call Center Operations

What is an Auto Dialer?An auto dialer software is an outbound dialer that helps businesses automatically dial out a huge set of leads and saves significant time for your agents. It enables you to connect a customer to a live agent once the call has been patched up at the customer end. This leads to high productivity and efficiency. 
An auto dialer software allows you to assign calls to different agents, depending on certain conditions. Businesses in Real Estate, Insurance Sector, Education Institutions, Financial Service Providers, Political Marketing, Debt and Bill Collection, Weather Forecasting, E-commerce, and many other industries use an autodialer system to reach out to a large number of customers to send automated messages.

Auto Dialer Features
Dial time RestrictionCustom Dialing to specific time zones or regions – e.g if you have to dial phone numbers starting with 022 (code) between 10-12 PM in IST time zone

Dial OrderDial Order feature ensure than the Auto dialer dials out all the phone numbers that are mapped to a contact and increase the Dial Coverage for a business 

Answer Machine DetectionAMD ensures a dialer skips the answering machine. The Call connects only when a live person answers the call at the other end

Auto Call AnswerEnables business processes where agents with "auto call on" status will automatically receive dialer calls and they do not have to wait for the ring tone, thus it increases the agents' talk time 

Dialer NotificationError code notification for supervisors when the dialing list is low on contacts or in case a PRI or SIP failure happens



Auto Dial List UploadCloudshope’s customer manager API enables you to auto-upload dialing lists from CRM or any other third-party system into Cloudshope 

Agent-Skill based DialingParallel predictive dialing where dialing contacts are matched with an agents’ skill and expertise e.g language – Hindi/English/Arabic

Voice BlasterSend automated pre-recorded outbound voice messages to your complete contact list. Use the voice broadcasting technology to make bulk voice calls and reach a large target audience

Key Benefits of Cloudshope's Auto Dialer SoftwareNo-Manual-Dialing
Save your agents’ time by automating your calling process. Call an unlimited number of customers with just a few clicks.

Save Agents TimeFilter the calls with answering machine detection to only connect the agent when a human answers the call. Thus, skipping the machine and allowing agents to focus on quality eads.

Intelligent Lead ManagementAutomatically notify the supervisor when the lead list reaches its threshold and plan outbound calling activities accordingly.

Native Truecaller IntegrationTruecaller Verified Brand Identity can improve the call pick up rate by 40-60% to drive higher efficiency and conversions.

Accelerate Sales and CollectionsBy automating your calling process, your sales can experience an unprecedented jump! Make more calls in less time and expect improved lead to conversion rate and accelerated sales.

Higher EfficiencyDramatically improve agent efficiency and productivity with less workforce. Automate your outbound calling and see a significant increase in connect rate.

Boost your RevenueAn intelligent auto dialer software helps you increase your call connects and conversion rate to boost your bottom line and generate more revenue.

Manage Multiple CampaignsRun all your campaigns at full throttle as Cloudshope’s autodialer enables you to run and manage multiple campaigns with ease.

Additional Information:

• Item Code: 843683
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: How does Cloudshope’s Auto Dialer Work? A step-by step guide to define how to setup an auto dialer and use it to improve your outbound call center operations. Contact Upload Automatically segment and upload the customer contact data to different dialing lists Dialing List Management Configure the rules to fetch, filter, prioritize, assign and manage how the contacts are handled differently based on configured rules Manage your Dialer Select the most relevant dialing algorithm and define your dialing strategy to control the way your auto-dialer makes outbound calls Post Call Actions Manage and move leads between dialing lists based on a Call’s outcome. Predictive Dialer Reduce the Idle Time Between Calls Predictive Dialer is suitable for businesses that have high call volumes. The predictive dialer algorithm uses predictive analysis (based on past trends) to maximize agent productivity by reducing the idle time between adjacent calls. Predictive dialer detects busy signals, answering machines, and unanswered calls. It forwards the calls to the available agents once the call is connected at the customer end.

Autodialer ServiceA r Auto Dialer services is an electronic device that can automatically dial telephone numbers to communicate between any two points in the telephone, mobile phone and pager networks. Once the call has been established (through the telephone exchange) the auto dialer will announce verbal messages or transmit digital data (like SMS messages) to the called party.
A regular PC, desktop or laptop, can be turned into an auto dialer. In order to connect a PC with a telephone line, a telephony board is needed.
Traditionally there are major advantages to using telephony cards over simple modems, including detecting touch tones and transferring calls directly through to the caller.Preview Dialer Software
What is an auto dialer?An autodialer or automatic phone dialer is a special type of outbound dialer software which helps to dial out a set of contacts automatically. Depending on the call flow, you can play a greeting, ask for an IVR input & more. All the calls can be assigned to different agents depending on certain conditions.

How does it work?Find out how Cloudshope’s auto dialer solution works and how you can use it in this video.

How an auto dialer can boost your business communicationoutbound-auto-dialer-software-saves-timeSaves timePlacing manual outbound calls for a large number of customers is time-consuming. An automatic outbound dialer ensures a streamlined and scalable outbound calling process.
auto-dialer-softwareReduces manpowerAuto dialer software helps cut down on manpower by significantly increasing agent productivity, thereby enabling companies to achieve more with fewer resources.
auto-dialer-software-for-call centerIncreases salesAn auto dialer significantly increases a company’s sales as it can make more number of calls than a human agent in the same period of time, and also can make calls in parallel. Hence, resulting in more sales
auto-dialer-for-outbound-call-center-increases-revenueIncreases revenueUsing an automated dialer software, businesses can generate and convert more leads, ultimately resulting in higher revenue.
Features of an auto dialerauto-dialers-are-effective-for-lead-generation Call RecordingAuto dialers enable to track all conversations with call recording. The recordings can be utilized later for quality and training purposes.
auto-dialer-software-for-call-center IVRCreate personalized customer call experiences using IVR. It enables you to collect information which can be used later to connect customers to the right agents faster.
auto-dialer-for-lead-nurture Call reportingKeep a close tab on how your business phone system is performing with daily and weekly call reports.
Auto dialer for call centersauto-dialers-are-effective-for-lead-generationLead generationPhone calls still remain a very effective channel for generating leads in B2B & B2C scenarios. Dialers can help in optimizing the complete lead generation process.
auto-dialer-software-for-call-centerFeedbackTaking customer feedback is quite crucial for growth & superior customer experience. It’s proven that feedback calls tend to get better responses when compared to emails & SMS.
auto-dialer-for-lead-nurtureLead NurtureIn the case of inbound leads, the lesser the response time, the better is the conversion rate. A dialer software helps you to qualify & nurture the leads faster.

Additional Information:

• Item Code: 767478
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Advantages of using an auto dialer software automatic-dialer-removes-need-for-manual-number-entry No manual number entry No need to dial each customer’s contact number manually. Auto dialer does the dialing, while your agents can focus on talking and winning customers. auto-dialer-reduces-effort Reduced effort Making manual outbound calls to a large number of customers every single day is prone to errors. Customer’s contact file can be imported to your auto-dialer system to avoid this problem. auto-dialer-software-for-report-analysis Report analysis Understand how many calls were answered, which agent took the most number of calls from Cloudshope's detailed reporting. Consider the below-mentioned points to choose the best auto dialer software in India: 1. Integrations: Check if the software can be easily integrated with your backend or any other third-party software that you may be using. 2. Flexible APIs: Check if your auto dialer software provider’s APIs are flexible and easy to implement in your backend systems. 3. Data Privacy: Always choose a company that is ISO certified and exercises enterprise-grade security practices. 4. Platform Scalability: Always choose a software provider that can quickly scale up or down as per your business needs. 5. Customer Support: Choose the auto dialer software provider that assures you of timely support in case you run into problems. Seamless data collection An auto dialer software is helpful to send out surveys to a large group of people. It can be integrated with your CRM to collect results seamlessly.

Predictive DialerReduce the Idle Time Between CallsPredictive Dialer is suitable for businesses that have high call volumes. The predictive dialer algorithm uses predictive analysis (based on past trends) to maximize agent productivity by reducing the idle time between adjacent calls. Predictive dialer detects busy signals, answering machines, and unanswered calls. It forwards the calls to the available agents once the call is connected at the customer end.

Preview DialerKnow Your Customer Before You ConnectEnable your agents to be well-informed about a customer before calling them. Preview dialer is highly recommended if your calling list consists of high-quality leads which you would never want to lose. With a preview dialing strategy, your agents get to see the next call in the list. It lets your agents prepare beforehand to deliver a personalized customer experience.

Sequential DialersNo Silent Calls to Your CustomersExperience high productivity with Progressive Dialer. If your call center operates on low volume and high-value lead lists, Progressive Dialer can prove out to be the best auto-dialing strategy for you. Cloudshope’s progressive dialer makes calls only when the agent is available to take them, thereby eliminating the probability of throwing silent calls to the customers.

Choose the Best Auto Dialer strategy for your BusinessAscending-or-Descending-order-dialing-based-on-timeAscending or Descending order based dialingBasic Dialing strategy of Uploading and Sorting Contact data based on ascending and descending order
Randomized Auto DialingRandomly dial out bulk contact numbers, often used in collections and dialing out prospects when no specific order is required for reach outs
Dialing-Based-on-of-Call-Attempts
Modify Auto dialing based on number of dials made to contacts. Contacts with high dials will be dialed later while the one with few dials or Zero dials will be dialed first

Dialing based on Last retry timeDial based on the time of last retry- e.g you dialed prospect at 2:PM and one at 11:AM – you can sort & filter prospects based on last retry time and the call disposition status
Multi Filter Auto DialingDialing strategy where you can combine multiple Contact filters- eg, Last retry time, number of attempts, customer type and then dial out prospects based on the the new filter

Cloudshope’s Auto Dialer Solution for Call Centersbetter voice qualityIndustry Leading Voice SolutionsCloudshope is the industry leader for its voice solutions. With solutions compatible for small businesses to large enterprises, Cloudshope is a renowned name in the marketplace.
CRM IntegrationIntegratable with Enterprise CRMsCloudshope Auto Dialers can be integrated with all major enterprise-level CRMs. ZohoDesk, Zendesk, MSD, Salesforce, Freshdesk, and LeadSquared CRMs are some of our built-in connectors.
full blown enterprise featurePowered-up with Advanced FeaturesCloudshope’s Auto Dialers are backed up with advanced features such as smart IVR, call recording, live call tracking, and business-specific rule configuration.
hassleData Centers to Facilitate Mobile-like NumbersWith number series starting from 730 (powered by Cloudshope’s Indore-based data center), your business gains a higher call pickup rate as it adds the feel of mobile number and priority for the customers.
hassleConsistent TrackabilityGet resilient call tracking and specific call reports, and metrics analytics. Cloudshope Automatic call Dialer enables you to consistently track all your call-related important metrics.

Additional Information:

• Item Code: 497392
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Auto dialer is a software used in the Outbound Call center that automatically dials the number from the contact list. Autodialer software helps agents to save time and improve their productivity while reducing agent’s idle time. Auto dialer is mostly used in the collection department, telemarketing, e-commerce, and more. Like the name suggests, an auto dialer automates outbound calling by automatically dialing contact numbers from the uploaded lead list. At the same time, the software can detect whether the call has been answered by a live person or an answering machine or there is a busy tone. A good autodialer software will only connect the agent when a live person answers the calls – skipping answering machines or busy tone. In case an agent is unavailable, the auto dialer plays an automated message. However, organizations set different algorithms based on their requirement. Automated dialer software can have a number of use cases based on the business requirements. However, it is generally used for lead generation, lead conversion, promotion, and surveys. The features of Ameyo call center autodialer are as follows:- Answering Machine Detection Auto Dial Time Restriction Campaign Management DNC Management Retry Time Setting Auto Dial List Upload Agent-Skill based Dialing

AUTO DIALERCALL CENTER SOFTWARE BOOST OUTBOUND PRODUCTIVITY
Maximize your agents' productivity and reduce downtime, so they can connect with more people per hour.

Take Charge With an Auto Dialer for Every Need
Sequential DialerGain phone dialing efficiency with the peace of mind that your customers will be connected with a live agent, every time, with a smart power dialer
BEST FOR
Lead lists where quality contact with individuals means more than the quantity of leads being dialed.
Predictive DialerDial more often with fewer errors as it intelligently predicts which agent is ready to answer the next call the soonest
BEST FOR
Contact centers looking to improve sales agent contact rates or manage leads more effectively.
Preview DialerMake research and call-selection simple so call center agents can focus on developing a personal connection for each call
BEST FOR
High-touch, high-value interactions giving agents time to research and prepare.

Arm agents with the information, tools, and guidance they need to own every momentKeep agents well-informedwith quick access to customer information and seamless syncing between agent desktop and external applicationsFocus on winning customers, not troubleshooting techwith simplified, intuitive UISmooth out the sales processwith guided engagement flows that automatically adapt to each customer interaction

Never stop improving the way your business wins–and serves–customers
Boost agent performancewith real-time call center manager or supervisor coaching capabilities from Monitor, Chat Suggestions, and Barge-inUnderstand where help is neededwith at-a-glance visibility of live reporting dashboards that analyze agent successImprove quality assurancewith closed feedback loops from readily available call recordings

MAXIMIZE OUTPUT & OPERATIONAL EFFICIENCYGive agents the power to get more doneMake stronger connectionswith automated dialers and blending in the background leading the way to live prospects and increased productivityCount on 99.999% uptimefrom dependable connections that don’t leave agents or customers hangingTailor campaigns to your goalswith rule-setting and data integration capabilities for establishing who you’re calling, when you’re calling, and how often
BUILT FOR TRUSTCreate trust and promote positive customer engagementsMind regulations as you gowith Safe Dial, featuring TCPA compliance-supporting tools, human intervention, and time zone conscious technologyRespect your customerswith seamless DNC list integration that lets customers opt out and helps agents stay aware of their choiceEncourage call-backswith around-the-clock reachability from real call back numbers, IVR, intelligent blending, and inbound routing

What is an auto dialer?An auto dialer is typically a software-based outbound contact center solution, which helps agents by automatically dialing customers’ phone numbers from a database of leads. Depending on the company using it, the system can be configured to play a prerecorded message or connect the call to a live agent. Basic dialing modes include:
Sequential Dialer
Predictive Dialer
Preview Dialer

Additional Information:

• Item Code: 472932
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: How does a dialer work? An automatic dialing system isn’t a pain to set up. You typically only need the dialer software, a computer, a voice modem*, and an active telephone line. If you’re using VoIP, you won’t need a modem (and the physical telephone line). It all starts with the auto dialing software telling the computer which numbers to auto dial and how to respond to different scenarios (i.e. when it gets a busy signal or a voicemail, or when a live person picks up the phone). But before the phone system connects, the software decides which number to call and the duration of talk time. Calls are usually answered within 25 seconds, which is about the amount of time it takes for a phone to ring four times. If no one answers, the call will be dropped and forwarded to voicemail. This is also the case for busy signals. Here are some key technologies behind a dialing system: Voice broadcast - Relay an important message to a list of customers simultaneously. Interactive voice response (IVR) - You can use voice broadcast with an IVR and include an option that involves pressing a key to generate touch tones, allowing the recipient to listen to a call recording and interact with the system. Answering machine detection - As the name implies, it detects whether or not a call is being picked up by an actual person. Call routing - Once the software recognizes a person or an answering machine, it takes action accordingly. * A voice modem is a device that enables the computer to play prerecorded voicemails and other forms of audio messages over the phone line. Are auto dialers illegal? Given that automated phone calling can seem too intrusive for the comfort of many individuals, there have been questions about their legality.

Explain Auto Dialers And Outbound Dialers & How To Choose The Right One

Building an efficient customer support team is critical for providing a superior experience consistently. To build a better customer experience, organizations must build an ecosystem in which the customer support team is empowered with the right support system. One of the ways this can be done effectively is by opting for an autodialer.

What is An Auto Dialer?Auto dialer is an outbound dialer for automatic calling. It can be used by a business to automatically dial phone numbers for customer service, sales, or any other business objective. It is particularly useful in automatically dialing numbers using a cloud telephony service provider. An auto dialer service essentially brings efficiency to call center operations
Various types of auto dialers are available in the market. It is important to know the difference between each to select the right one for the business.
What are the Different Types of Auto Dialers?There are different types of auto dialers available on the market. Here are the different types of auto dialers based on the various use cases:
Preview DialerA preview dialer helps a business preview the customer information before making the call. This is helpful in the agent deciding if they want to place the particular call or skip it based on the preview information available. With the right information available at the right time, the preview dialer comes in handy for complex customer cases that require result-oriented calling.  
Sequential DialerA progressive dialer is designed to continuously make calls as soon the agent is done with their current call. This type of dialer is useful for businesses that are looking at making more connections with customers and increasing the number of sales. The use of a progressive dialer can also reduce the number of abandoned and silent calls.  
Predictive DialerA predictive dialer is the advanced version of a progressive dialer. It can call multiple phone numbers at the same time. Also, it can divide the picked-up calls between available agents in real-time. These types of dialers are the most effective option available. These are used to increase the number of connections between customers and agents. A business can decide on the dialing rate and speed of calling when using a predictive dialer.  
Benefits of An Auto Dialer
Now that we understand the basics of an outbound dialer and the types of dialers, it is time to look at the benefits of an autodialer. Here are the key benefits of an auto dialer service:
Improves Agent ProductivityUsing an outbound dialer helps improve agent productivity. The team can focus on driving the conversations and achieving the set objectives. This step helps create an efficient ecosystem for business growth.
Auto Dialers g.png
Improves Call Response RatesAs technology is being used to continuously dial customers with a system that can predict customer behavior, the use of an outbound dialer helps improve call response rates. As the auto dialer service can learn and optimize operations, it is possible to improve pick-up rates and provide a better customer experience.
Eliminates Unproductive ContactsAn auto dialer is also able to highlight contacts that are not picking up after multiple attempts. It makes it easier for a business to eliminate unproductive contacts and improve the overall efficiency of the customer support team.
Effective MeasurementAn auto dialer service can effectively measure results for specific campaigns and operations. With information like calls made, call received, leads generates, time on call, sales, etc., a business can track the effectiveness of operations.

Additional Information:

• Item Code: 342974
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Benefits of An Auto Dialer Now that we understand the basics of an outbound dialer and the types of dialers, it is time to look at the benefits of an autodialer. Here are the key benefits of an auto dialer service: Improves Agent Productivity Using an outbound dialer helps improve agent productivity. The team can focus on driving the conversations and achieving the set objectives. This step helps create an efficient ecosystem for business growth. Auto Dialers g.png Improves Call Response Rates As technology is being used to continuously dial customers with a system that can predict customer behavior, the use of an outbound dialer helps improve call response rates. As the auto dialer service can learn and optimize operations, it is possible to improve pick-up rates and provide a better customer experience. Eliminates Unproductive Contacts An auto dialer is also able to highlight contacts that are not picking up after multiple attempts. It makes it easier for a business to eliminate unproductive contacts and improve the overall efficiency of the customer support team. Effective Measurement An auto dialer service can effectively measure results for specific campaigns and operations. With information like calls made, call received, leads generates, time on call, sales, etc., a business can track the effectiveness of operations. How to Select the Right Auto Dialer Service for Business? It is important to select the right auto dialer service as per the needs of the business. Here are some things that we can consider for zeroing down on the right auto dialer: Size of the Organization It is important to consider the size of a business for selecting the right outbound dialer. If we are a large business that needs to make a lot of calls, a predictive dialer helps improve agent productivity. If we are a small business that needs to provide personalized service, a preview dialer may be better suited.

ADVANCEAUTO DIALER SOFTWARE& CALL CENTER SOLUTIONCloudshope is a unified communications auto dialer software and call center software, it features Voice, SMS, Fax  and Email communications. It is an all one software solution based on open-source asterisk communications switch. Cloudshope features multiple dialing modes such as progressive dialing, predictive dialing, power dialing, preview dialing as well as manual dialing through WebRTC web phones. Cloudshope is also a complete inbound & outbound call center software solution features a variety of campaigns

UNIFIED COMMUNICATIONS, VOICE, FAX, SMS, & EMAILCloudshope support different type of  telemarketing and broadcasting campaigns fulfilling requirement of  multiple business scenarios . These telemarketing and call center  campaigns make it a complete unified communications telemarketing and call cente

ADVANCE BLENDED CALL CENTER SOFTWARECloudshope  support advanced and complete call center functionality  both inbound and outbound calling with different auto-dialing modes like power dialing, predictive dialing, press 1 support, and dynamic dialing through REST API also Cloudshope REST API enable to integrate with any third-party application with ease.

BECOME ITSPCloudshope Service Provider Edition has been designed for Internet Telephony Service Providers (ITSP), to offer hosted autodialer, predictive dialer, progressive dialer, power dialer and call center services to their business customers using their own platform. Cloudshope Service Provider Edition features unified communications, multi-service billing, advanced routing system and payment management system that make it a perfect choice of internet telephony service providers/telecom operators/carriers.

CRM INTEGRATION & REST-APISCloudshope uses REST based API to ensure communication and automation between our products and third party applications in a seamless and simple process. It helps the customers to automate their business process that improve organization’s performance and customer care to develop stronger relationship with customers.

MULTILEVEL USER MANAGEMENTCloudshope is a web-based multi-tenant auto-dial software having multilevel user management system. Cloudshope offer separate web portal/GUI interface for administration and users. Cloudshope provides and offer complete campaign management to each user. Each user can manage, monitor and run multiple campaign separately and independently on his web portal.Cloudshope has multilevel user Roles:ADMINISTRATOR (ADMIN)Client TenantCLIENT/TENANTUserUSERSupervisorSUPERVISORAgentAGENT
AGENT COMMUNICATIONCloudshope introduced amazing and advance Agent communication functionality for call centers.Cloudshope agent handles inbound and outbound calls of customers. Cloudshope agent make/receive and transfer call and also communicate with recipients. Agent manage inbound and outbound campaigns such as Preview, predictive and progressive campaigns.Cloudshope agent has following functions:
Wb panelWEB PANELDispositionDISPOSITIONAgent StatisticsAGENT STATISTICSDialog ScriptsDIALOG/SCRIPTSSet Dialing modesSET DIALING MODESAgent Evaluation ReportsAGENT EVALUATION

Additional Information:

• Item Code: 5736372
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: IVR STUDIO Traditional IVR voice messages can be recorded and uploaded as voice files or it can be created throughstate of the art IVR Designer bundled with the Cloudshope package using simple drag and drop tools.IVR Studio / designer support creation of custom IVR without limitation of numbers of levels also it supports personalization of voice communications using TTS and Tokens . Cloudshope IVR designer toolbar contain an Application to create an IVR message. IVR Campaign IVR DESIGNER IVR DRAG AND DROP Application IVR DRAG AND DROP APPLICATION IVR Campaign IVR CAMPAIGNS inbound survey INBOUND SURVEY CAMPAIGN More Details IVR Studio Personal Communication Custom token PERSONAL COMMUNICATION & CUSTOM TOKEN Cloudshope Personalized communication increase the interaction with clients and can lead to greater conversion rate. By offering custom token that is personalized to each visitor to your site then rate of conversion increases. If user add only client’s name, client’s email it increases the chance of dealing and engagement. Cloudshope’s custom token tailored marketing campaigns and boost engagement by providing personalized communications. Custom tokens provide personalized communication. personalize email Template PERSONALIZE EMAIL TEMPLATE personalize SMS Massage PERSONALIZE SMS MESSAGES Custom Token in IVR CUSTOM TOKEN IN IVR Custom Token in SMS Msassage CUSTOM TOKEN IN SMS MESSAGE More Details SURVEY & APPOINTMENT REMAINDER Cloudshope is an unique auto dial web based software that provides and offer amazing survey and appointment remainder features for call center and organizations.Appointment reminders in simple words are devices, software applications,s or alarms that help remind us of different events.

Reach prospects, not dial tones with our industry-leading auto dialer software.Cloudshope auto-dialing software helps your agents reach prospects, not dial tones. Less dialing means your agents spend more time with prospects. Our tools will help you cut through the busy tones and voicemails, boosting outbound calling campaign efficiency by 30%! Improve your lead conversion ratio and decrease your stress. Cloudshope’s software will extend agent talk time and decrease idle times so you can get more done with fewer worries. Take the hassle out of your next calling campaign with our auto-dialer. Goodbye stress, hello satisfaction.

Award-winning auto dialer softwareEvery year we focus on delivering the best features, services and support to our customers, consistently keeping us ahead of the competition in multiple categories. Cloudshope has been a Call Center, Auto Dialer & Predictive Dialer Front Runner. Cloudshope has also been in Capterra’s Top 20 Predictive dialers and has been an Auto dialer, Predictive Dialer & Call Center Category Leader for 4 consecutive years.Boost outbound service calls & accelerate salesHow businesses use auto-dialers
Outbound callsMaximize your outbound sales teams' sales process through automated smart dialing software

NotificationsHelp your agents stay on top of the most recent lead generation updates with comprehensive notifications

Automatic call distributionAutomatic call distribution (ACD) is a particularly useful auto dialer solution if you need to distribute work evenly across your call center agents
prevent escalationDial time restrictionDial time restriction optimizes call answering by using area and country code information to identify the best calling times for each time zone

Answer machine detectionBuilt-in answering machine detection (AMD) helps your call center agents save time by allowing your auto dialer software to automatically disconnect once an answering machine is detected

Auto dial list uploadCloudshope's API driven auto dialing software allows for easy contact list uploads from your CRM of choice

Agent skill-based dialingMaximize agent performance through skill-based routing to match call center agents with specific skills to specific customers
prevent escalationVoice broadcastingUtilize voice broadcasting technology to send bulk voice calls to a variety of target audiences


What auto dialing software can do for youNo hardware, installation or IT support required. Login and start dialing right away
1. Set up your campaignChoose the phone number you want to be visible to your prospects.
2. Upload call listUpload list with prospects names and numbers
3. Choose agents or IVRSelect which group of agents will handle the campaign, or set up an IVR to robocall.
4. Connect!Your auto dialer will now keep connecting your agents or IVR to live prospects till your campaign is complete.


Which Auto Dialer Mode is the best fit?Select from four auto-dialing modes as per your campaign needs.Predictive DialerFastest dialing mode
Predictive dialerIn predictive dialer mode, an algorithm estimates agent availability and minimizes downtime between calls in order to maximize agent utilization. our Predictive Dialer deal for 1000+ calls per day,  when database quality is low, or when agent productivity is a priority. Use predictive dialing for telecalling, telemarketing, and cold calling processes.
Learn about our Predictive dialerProgressive DialerA balance of speed & efficiency

Additional Information:

• Item Code: 483784
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Sequential Dialer Sequential dialers call one phone number after another sequentially, ensuring agents’ availability before the call is answered. Use it for medium to large databases when data quality and conversion value is high. Popular for sales calls in banking, insurance, and real estate. Preview Dialer Review details before calling Preview dialer With a Preview Dialer, agents get time to carefully review customer information and requirements. Use it when the revenue generated per call is very high, or when customer requirements vary from case to case. Ideal for inbound sales processes where agents can carefully review customer information before connecting to the lead. every1 Broadcast automated messages IVR dialer An IVR dialer dials all phone numbers on a list simultaneously and relays a personalized, pre-recorded message. Press 1 functionality lets you collect responses. You can also use this dialer to connect with a voice bot or conversational IVR. Use it to notify customers, or remind them about appointments, pending payments, due dates, or renewal dates.

Automated dialer featuresOzonetel Auto dialers come packed with every tool and feature you need to run a successful outbound campaign.
Pacing ratioLet supervisors set pacing ratios to maximize agent productivity based on the agent’s historical call-handling statistics, wait time, and SLAs.

Seamless CTISeamlessly integrate with almost any ready-made or homegrown CRM to boost productivity.

Live monitoring & reportsView or listen-in to live agent activity; and get real-time reports on the data uploaded, dialed, and pending in each campaign.

Flexible number formatOur dialers accept all phone number formats so you needn’t waste time editing before uploading.

Flexible dial logicSwitch from customer-first to agent-first dialing whenever data quality is low.

Retry schedulingSpecify when and how many times to retry unanswered numbers with our easy logic engine.

Answering machine detectionSkip answering machines to connect agents only to live prospects.

Text-to-speechQuickly automate & personalize IVR messages

Call recordingsAutomatically record every call and view it alongside prospect data in your CRM.

An auto dialer, or auto dialer software, is a common tool featured in most call center software used to automate the process of calling telephone numbers. This is a particularly useful tool for sales teams across various industries such as eCommerce and financial services where maximizing the volume of outbound calls is essential for sales team success. Auto dialers are also particularly helpful for cold calling.


How does auto dialer software work?Auto dialer software works by utilizing advanced automation technology to call phone numbers from a provided list. Once a call is answered, the auto dialer software will connect the sales or customer service agent to the receiving phone-line. Auto dialer software is immensely helpful for call center operations that conduct large volumes of outbound calls per day.


What to look for in the best auto dialer software?The top auto dialer software will offer scalability, flexibility of features, smart automated dialing modes, and an API that makes CRM integration fast and easy. The best auto dialer software will also provide different dialing modes such as preview dialing, power dialing, and even the flexibility to choose manual dialing support. Some other key features would be call recording and marketing automation

What is the best auto dialer?Auto dialer software isn’t just a tool to simply automate calling phone numbers from a provided list. The best auto dialer softwares are packed with features that optimize your outbound calling goals. Some features include list filtering, unproductive number detection, andintegrations with popular CRMs.

How do I automate phone calls?Automating phone calls is very easy to do if you invest in a quality auto dialer software. Auto dialers allow you to automatically call phone numbers from a provided call list and they can even provide advanced features such as unproductive number detection, time zone management, and callback scheduling amongst other useful features.

Additional Information:

• Item Code: 475938
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What are the Benefits of Using an Auto Dialer? Auto dialer software can help your business save time by dialing numbers automatically and streamlining workflows. Once your call is answered, the software will automatically connect one of your available team members. Instead of wasting time with manual dialing, your team can focus on delivering a great customer experience and spend more time converting new leads into long-term customers. Many auto dialer solutions also include standard business phone, call center, and CRM (customer relationship management) features, so you can handle all of your business communication needs from one place. Using auto dialer software can also help ensure your business is compliant with federal regulations when you’re doing cold-calling and cell phone calling campaigns. There are all kinds of reasons to use automatic dialing software in your business: Make your sales reps more effective by minimizing the time between calls Help your customer service team assist a larger number of users Reach out to potential nonprofit donors Notify your contacts about an upcoming event Canvas for political campaigns

Cloudshope is one of the best business phone services in the market, and this is why we use it for WPBeginner and our other companies.
It offers a unique click-to-call solution that lets your team instantly dial phone numbers and call new leads with the click of a button.
Cloudshope seamlessly integrates with all the most popular small business CRMs in the market, like HubSpot, Zendesk, Zoho, Salesforce, and more. 
With these integrations, you can make phone calls directly from your preferred CRM software. 
Basically, it turns your current CRM into an outbound call center solution. You can organize and segment your lists within your CRM, then make calls by clicking a button.
This helps to save your team time from dialing numbers manually and moving between different software. Plus, you can view all of your contact data that’s already present in your CRM to improve the quality of your calls.
Note: We use Cloudshope on WPBeginner as our business phone service. In our experience, it’s the best business phone service in pricing and features. 
With Cloudshope, you also get access to all of the standard business phone features like voice and video calling, video conferencing, SMS messaging, faxing, screen sharing, automatic call routing and callback, and more.
Aside from that, they have several other really powerful features for outbound sales, including the ability for your live agent to visually track and manage the entire sales process pipeline, implement automated follow-up notifications via email, detailed analytics through call monitoring, and many more.
So if you’re a small business, you can use these smart tools to improve your lead generation efforts, boost sales, and drive more revenue.
Even large businesses that are using a call center software use Cloudshope for their omnichannel communication needs because it seamlessly integrates with their various systems while offering powerful features for call center agents to maximize productivity.


Cloudshope is one of the best business VoIP providers in the market, used by over 400,000 businesses.
It has all the features you need to run a call center, manage your business phone system, and simplify your sales and customer support process.
Cloudshope offers multiple auto dialing options, including a progressive dialer, previewing dialing, and predictive dialing. Predictive dialing lets you dial multiple numbers at once and uses algorithms to route the call to the next available agent. 
It’s also one of the best auto dialing solutions for reducing your risk of regulatory violations.
If you’re going to be doing large-scale telemarketing campaigns, then this tool will help to ensure your business remains compliant with Telephone Consumer Protection Act (TCPA) guidelines. 
For example, it has built-in features to ensure you’re only calling within specific time windows, avoiding the do not call list (DNC), calling cell phones safely, and more. 

Additional Information:

• Item Code: 328747
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Cloudshope is an auto dialing software used by companies like Remax and powers over 11 million monthly conversations. It’s a cloud-based software that uses VoIP to make calls, so it can be accessed anywhere and is an excellent solution for remote teams. Even though the software caters to remote teams, the call quality is the same as a landline. The auto dialing functionality can help your sales team make up to 80 calls every hour. This is a great way to make your sales team more effective and close more deals. It includes advanced lead management features, so you can sort leads by location, tags, last time called, and more. Another time-saving feature is the unlimited prerecorded voicemails. As soon as they reach someone’s voicemail, they can leave a prerecorded message with a single click. Plus, follow-up text messages and emails can be sent in real-time within the software during the busy signal. Cloudshope also includes an integrated sales CRM, so you can manage your contact list and leads without the need for an external CRM. If you’re already using a CRM, then you can easily integrate with software like Zoom, HubSpot, Salesforce, Constant Contact, FreshDesk, and more. There’s also an open API, so you can develop an integration with nearly every CRM even if the integration isn’t currently available. Expert Review: Cloudshope is a great solution for companies who don’t have a CRM and want an integrated easy-to-use CRM. The phone solution isn’t as robust as Nextiva, but for those who need an advanced automated dialer, it could be a great choice.

Best Auto Dialer SoftwareWhat is Auto Dialer Software?
Auto dialer software automatically dials telephone numbers pulled from a list and connects either to a live agent or a prerecorded message. Auto dialers eliminate the tedious task of manually dialing individual phone numbers, enabling representatives to instead focus on the content and delivery of their messages. Auto dialers are used in a wide variety of settings and industries, including sales, health care, education, and hospitality.
Auto dialer software often requires a computer, a voice modem, and an active telephone line, though cloud-based solutions are also available. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific and instead the application can run on a computer or cell phone.
Many auto dialer products integrate directly with existing CRM software or are built into contact center infrastructure software or telecom services for call centers, but there are also plenty of standalone options as well. Auto dialer software also has broad overlap with outbound call tracking software. They are distinct in that auto dialers will automatically call phone numbers from a list whereas outbound call tracking software needs to be prompted to call and is focused around storing data from the call itself.
To qualify for inclusion in the Auto Dialer category, a product must:
Automatically call phone numbers from a predesignated listPresent a prerecorded message or prompt once the call is answered or connect to a live agent

Compare Auto Dialer SoftwareAuto Dialer User Satisfaction"Has the product been a good partner in doing business?", "API / Integrations", "Omnichannel", and "Call Scrubbing" are the top four factors that positively impact user satisfaction for Auto Dialer products. These factors are determined by an algorithm that selects the attributes that are most likely to predict user satisfaction within this category.Has the product been a good partner in doing business?8.9 out of 10 on averageAPI / Integrations8.5 out of 10 on averageOmnichannel8.6 out of 10 on averageCall Scrubbing8.6 out of 10 on average


Auto Dialer Software for BusinessesIncrease agent productivity & eliminate manual number dialling via our auto dialer software.

What is an auto dialer?An autodialer or automatic phone dialer is a special type of outbound dialer software which helps to dial out a set of contacts automatically. Depending on the call flow, you can play a greeting, ask for an IVR input & more. All the calls can be assigned to different agents depending on certain conditions.

How an auto dialer can boost your business communicationoutbound-auto-dialer-software-saves-timeSaves timePlacing manual outbound calls for a large number of customers is time-consuming. An automatic outbound dialer ensures a streamlined and scalable outbound calling process.
auto-dialer-softwareReduces manpowerAuto dialer software helps cut down on manpower by significantly increasing agent productivity, thereby enabling companies to achieve more with fewer resources.
auto-dialer-software-for-call centerIncreases salesAn auto dialer significantly increases a company’s sales as it can make more number of calls than a human agent in the same period of time, and also can make calls in parallel. Hence, resulting in more sales
auto-dialer-for-outbound-call-center-increases-revenueIncreases revenueUsing an automated dialer software, businesses can generate and convert more leads, ultimately resulting in higher revenue.

Additional Information:

• Item Code: 473768
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Features of an auto dialer auto-dialers-are-effective-for-lead-generation Call Recording Auto dialers enable to track all conversations with call recording. The recordings can be utilized later for quality and training purposes. auto-dialer-software-for-call-center IVR Create personalized customer call experiences using IVR. It enables you to collect information which can be used later to connect customers to the right agents faster. auto-dialer-for-lead-nurture Call reporting Keep a close tab on how your business phone system is performing with daily and weekly call reports. Auto dialer for call centers auto-dialers-are-effective-for-lead-generation Lead generation Phone calls still remain a very effective channel for generating leads in B2B & B2C scenarios. Dialers can help in optimizing the complete lead generation process. auto-dialer-software-for-call-center Feedback Taking customer feedback is quite crucial for growth & superior customer experience. It’s proven that feedback calls tend to get better responses when compared to emails & SMS. auto-dialer-for-lead-nurture Lead Nurture In the case of inbound leads, the lesser the response time, the better is the conversion rate. A dialer software helps you to qualify & nurture the leads faster. Advantages of using an auto dialer software automatic-dialer-removes-need-for-manual-number-entry No manual number entry No need to dial each customer’s contact number manually. Auto dialer does the dialing, while your agents can focus on talking and winning customers. auto-dialer-reduces-effort Reduced effort Making manual outbound calls to a large number of customers every single day is prone to errors. Customer’s contact file can be imported to your auto-dialer system to avoid this problem. auto-dialer-software-for-report-analysis Report analysis Understand how many calls were answered, which agent took the most number of calls from Exotel’s detailed reporting.

How to choose the best auto dialer software in India?Consider the below-mentioned points to choose the best auto dialer software in India:
1. Integrations: Check if the software can be easily integrated with your backend or any other third-party software that you may be using.
2. Flexible APIs: Check if your auto dialer software provider’s APIs are flexible and easy to implement in your backend systems.
3. Data Privacy: Always choose a company that is ISO certified and exercises enterprise-grade security practices.
4. Platform Scalability: Always choose a software provider that can quickly scale up or down as per your business needs.
Can I get the call recording?You can download all the call recordings from the Cloudshope’s dashboard. After a call, the recordings can be accessed for a period of 6 months.

Auto dialer software does just what the name implies—automatically dials numbers from a contact list. When a call gets answered, the software connects the call to an agent or recorded message.
Auto dialer software is most commonly used for cold call sales. But it also has a wide range of other uses like emergency notifications, event reminders, debt collection, weather alerts, political campaigns, fundraising, and more.

Auto dialers lean hard on your contact list. Some autodialer options provide their own CRM that you can populate. Others offer integrations with popular CRMs, including:
HubSpotSalesforceZohoOracle Sales CloudZendeskCloudshope seamlessly integrates with these leading CRMs and others, allowing you to leverage Cloudshope’s streamlined click-to-call feature.

Cloudshope uses Go Integrator to bridge the gap between it and your CRM software. That unlocks click-to-dial capability, which makes it possible to simply click the phone icon next to a contact in your CRM to start a call.
And with how easy it is to segment and split lists in Salesforce, HubSpot, and other CRMs, you can use these lists to streamline outbound calling sprints. While not a true auto dialer, Cloudshope still reduces a lot of time and manual effort while giving your team a full view of the contacts they’re dialing.
When you can dial calls this way, why bother with an auto dialer whose contact list you have to populate separately? Streamline things and make it all happen in your existing CRM.
Plus, you’re not just getting a CRM telephony integrator with Cloudshope—you’re getting the whole VoIP package. Our complete Cloudshope review covers these features in greater detail.
CRM integrations kick in on the second-cheapest plan, Professional. With it, you get unlimited voice and video calling, unlimited conferencing, call pop, texting, team messaging, unlimited faxing, and much more. Plus, it allows for integration with the most widely-used CRMs—Salesforce, HubSpot, and Zendesk.

If you’re using a heftier CRM like Oracle or if your organization leans on Microsoft Teams or ServiceNow, you’ll want to step up to Cloudshope’s Enterprise plan. That also allows for unlimited conference call attendees, unlimited call pop, and single sign-on

Additional Information:

• Item Code: 373837
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: With Cloudshope, you can get a complete contact center solution that’s packed with powerful features—including auto dialer. My favorite part about Cloudshope compared to other auto dialer software is its integrated CRM capabilities. Your call center agents can use both click-to-dial technology as well as auto dial directly within your preferred CRM. Cloudshope integrates with Salesforce, Zendesk, ServiceNow, Microsoft Dynamics 365, and more. These integrations, paired with auto-dial functionality, can really make your agents more productive. They can make calls within the CRM and still have full access to all customer or lead information without having to bounce back and forth between multiple screens. Cloudshope has been a Salesforce partner for more than a decade, and the software has really been refined over the years to ensure smooth compatibility with this leading sales CRM. So if you want to close more deals and dial more numbers, Cloudshope can make that happen. For such an advanced solution, I love that Cloudshope is so straightforward when you’re getting set up. You can integrate Cloudshope’s contact center solution with your CRM on day one—without any complex training or configuration. Cloudshope is secure, scalable, and easy to use. You’ll also benefit from perks like auto-logging and automatic call recordings. The software even comes with some powerful AI functions, ideal if your contact center gets both inbound and outbound calls.

An Auto Dialer is a software application that uses lists of phone numbers to automatically dial, leave messages, or request data from customers or leads. Depending on your needs, you can select different types of auto dialers that are the best fit for your business. Auto dialers tools are mostly used for the repeated and boring task, which might take a lot of time and reduce call agents’ productivity.
Following is a handpicked list of the Best Auto Dialer App & Software providers for your business, with their popular features and website links. The list contains both open source (free) and paid software.

Cloudshope has everything you require for managing your call center. It includes auto dialing feature to maximize the productivity of the outbound call.
Features:
99.99% uptime guaranteeCustom campaignsData integrationVoicemailCampaign managementReal-time reporting and analyticsSafe dial featuring TCPA complianceSequential Dialer

Cloudshope is a virtual phone number system. It allows you to start audio and video conferencing with just one mouse click. This application offers a local toll-free number. It provides alters of voicemail via email. Nextiva easily allows you to receive SMS and text messages from your mobile app.


Features:
You can know the customer’s information when they call.Automatically get feedback from your clients.All your communication and data can be managed centrally.You can track the interaction of a customer with your business.This VoIP tool provides a real-time view of your clients at an individual level.You can send an online fax, text message, and SMS.Offers professionally recorded greetings.Supports Call Forwarding, Call RoutingGet Local Numbers in the following Countries: Canada, United Kingdom, United States, Puerto RicoCan you get Multiple Numbers? YESWhatsApp Support: YES

Cloudshope is an online virtual number service provider. This tool offers voicemail, automatically call distribution facility, and more. It allows you to receive calls from your phones. This software can be easily setup in less time. Ooma Office Phone enables you to port your current port number with ease.


Features:
You do not need any software to use it.This free VoIP number tool is integrated with a cloud voice and business app.It provides a local and toll-free number of your choice.You can transfer your incoming call to another Ooma office phone.Ooma provides 24/7 customer support.It allows you to block any call.You can manage your phone calls from a smartphone.The app provides one virtual fax service for the user.Supports Call Conference, Call Forwarding, Call Routing, Call Recording

Cloudshope is a highly reliable, cloud-based VoIP service that offers 50+ phone features and integrated solutions. You will get voice, SMS, fax, team messaging, and video meeting with Vonage Business Communications. It also provides an Intuitive video collaboration solution to use across your organization. It can prioritize your communication traffic for optimal quality and performance.

Additional Information:

• Item Code: 578374
• Production Capacity: unlimited
• Delivery Time: Instant
• Packaging Details: Cloudshope is a phone service provider for startups, solopreneurs, and small businesses of up to 20 people. It offers virtual business numbers to keep business and personal calls separate. The services operate with your existing devices, so buying additional equipment or phones is no need. This phone system provides unlimited domestic calls, messaging, virtual fax, and voicemail. A Ruby Receptionist service is also available to route incoming calls to a live US-based receptionist. Cloudshope also has essential features like automated greetings, call forwarding and business VoIP. Features: Port your existing phone number without changing the number your clients already know. Use VoIP and Wi-Fi to make calls when the cellular reception is poor. It allows you for business texting by providing updates and quick replies to customers. Users can transfer calls to a different extension or number. You can set custom greetings to welcome clients and visitors when they call. Users access transcribed voicemail in real-time without listening to them. Simultaneous call handling enables you to take calls from multiple people simultaneously. Cloudshope provides detailed call reports to keep you updated on the business performance.

Best Auto Dialer Software
Want to jump right to the point? Cloudshope is my top pick for the best auto dialer software.
The best auto dialer software does a lot of things.
Managing calls at scale, automating manual tasks, tracking real-time performance metrics . . . it’s a long list.
But not all of them are equal.
Therefore, the more important question is to know which auto dialer software is worth your money.
Keep reading to find my favorite auto dialer tools that I confidently recommend for specific use cases, along with a handy guide to determine the most suitable solution for your business needs.


I like a good auto dialer, but I love my CRM more.
And while many auto dialers can integrate with my CRM (and others just have their own built-in), I prefer the approach Cloudshope takes to make outbound calling more efficient.
Other auto dialers don’t seem to sync as cleanly as Cloudshope does with HubSpot, Zendesk, Salesforce, and all the other big names in the CRM space. And, though Cloudshope doesn’t offer a true auto dialer with their VoIP communications platform, integration with any CRM unlocks super useful one-click calling.

So, instead of a program churning through a list for reps, you can use the segmented lists in your CRM, share those with reps, and they can just click the phone icon next to each contact to immediately initiate a call in Cloudshope.
You can even do the same when searching your whole contact list. Search for any qualification, segment, or demographic split and then dial away, one click at a time.
Cloudshope’s telephony syncs with your CRM through Go Integrator, which is why it’s so easy to use one tool in the other.
Not only do you insert one-click Cloudshope calling into your CRM, but it enhances Cloudshope’s call and contact pop as well. Reps get a quicker view of each contact they’re calling and get that same benefit with inbound calls as well.
So, although not a “true” auto dialer, Cloudshope’s one-click calling still massively streamlines your efforts and improves your reps’ output—especially if you’ve already been smart enough to segment your CRM contacts into targeted lists.
This all comes as part of Cloudshope’s all-encompassing VoIP solution. I love that you can get this benefit while also improving your overall communications through Cloudshope’s voice and video calling, texting, team messaging, and faxing.

To properly wield Cloudshope’s CRM integration, you’ll need either the Professional or Enterprise plan which are both currently on sale for a limited time.
The former allows for syncing with the big names in CRM: HubSpot, Salesforce, and Zendesk. If you’re using Oracle Sales Cloud, ServiceNow, or others, go for the latter. 

Additional Information:

• Item Code: 578927
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: If you are working auto dialer software into a go-big game plan, I support you and highly recommend Cloudshope Engage Voice. No other option is going to reduce your risk of regulatory violations, which is important if you are looking to hit the telemarketing game hard. Cast a wide net. Hit a super-diverse audience. But do it carefully, respectfully, and most of all, legally. Something as simple as calling a cell phone that hasn’t opted into a campaign could result in a fine. Or maybe a new rep forgets to read a mandatory disclaimer before ending a call. A single violation can be thousands of dollars—a string of them is a lot worse. Cloudshope Engage Voice is an auto dialer that’s been designed for safe outreach on a large scale. There are easy-to-use tools for scrubbing your lists of numbers on national and state cellular Do Not Call lists. Cloudshope can also run a time check to ensure you aren’t calling people outside of the authorized time window. These hands-off features help you stay compliant without taking a hit to productivity. One of the key elements is the TCPA Dialer, which is purpose-built for keeping your callers compliant. It’s a separate manual system that fits into your auto dialer work flow. It adds the minimum number of steps to get around the restrictions against calling cell phone numbers with an auto dialer. The powerful scripting features included with Cloudshope Engage Voice help you craft call scripts that are effective and compliant. Customize scripts for every situation, then quickly revise and update them whenever you need to within a simple drag-and-drop builder. Lots of other “safe” dialing solutions are really cumbersome. Cloudshope has streamlined everything so your teams can focus on conversations instead of compliance.

Best Auto Dialer Software for Call Centers

An auto dialer is a valuable part of a call center, making sales and customer service more efficient. There are different types of auto dialers, and each auto-dialer and CCaaS provider offers unique software with distinct features.
This article outlines auto dialer software–describing how it works, the types of auto dialers, key features, benefits, and today’s top providers.

What is an Auto Dialer?An auto dialer is a software call-center capability that automatically dials phone numbers from a calling list until a recipient answers. At this point, the dialer transfers the call to an IVR menu or live agent.
Auto dialing provides outbound call efficiency because it automatically dials through a contact list at a steady rate, detecting voicemails and busy signals, even leaving voicemails when necessary. Since an auto dialer handles time-consuming aspects of outbound calling, it frees agents to handle other duties like researching a lead’s background or preparing an offer.
Many of today’s top VoIP and contact center providers–like RingCentral and 8×8–provide this call center technology built into their cloud solutions, accessible via softphone on desktop, browser, and mobile app.
Auto dialers draw contact lists from CRM databases, contact spreadsheets, and any other lists you create–dialing not only leads and prospects, but existing customers for announcements, customer service, appointment reminders, and more. Use outbound self-service IVR menus to auto-dial existing customers–providing notifications, updates, and bill pay options.
 How Do Auto Dialers Work?Auto-dialing software determines which number to call from a database of leads, customers, or any list of contacts you provide. It directs your computer and VoIP system to make the call, without manual dialing. Recipients typically answer in 25 seconds or four rings. If the call reaches voicemail, rings longer than 25 seconds, or reaches a busy signal, the auto dialer hangs up and moves on through the list.

Auto dialers often have answering machine detection (AMD) software that distinguishes whether a person or pre-recorded greeting answers the call. In response, the auto dialer takes the appropriate action by routing the call to a recorded message, customer self-service menu, or live operator. If no live operators are available, it plays a recorded message or puts the caller in a hold queue.Dialing ModesAuto dialers utilize four primary “modes” or dialing styles: predictive dialers, power dialers, progressive dialers, and preview dialers.
Predictive DialersPredictive dialers use a machine-learning algorithm to determine when to dial recipients automatically, and how many recipients to dial at once. The predictive AI algorithm determines this information from various shifting metrics: how many and which agents are available, how long their calls usually last, the probability of each dialed call connecting, and how long the phone is expected to ring before the recipient answers.
Factored together, these metrics inform the predictive dialer’s “pacing algorithm,” which seeks to perfectly time calls so that all agents transition immediately from one to the next.
Preview DialersA preview dialer gives the agent a dashboard preview of the contact’s profile and information–company, role, personal and account info, location–before placing the call.
This allows the agent to prepare and make necessary adjustments before proceeding, instead of getting thrown into a call without preparation.

Additional Information:

• Item Code: 573837
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What Are the Key Features of Auto Dialers? Key auto dialer features include CRM software integrations, agent coaching tools, call recording, voicemail detection and pre-recording, and TCPA compliance. CRM Software Integration CRM software integrations enable richer contact profiles and background information to provide agents with a fuller context during auto-dialed calls. Further, customer relationship management (CRM) integrations can record and store gathered information from an auto-dialed phone call–such as customer sentiment and agent notes. CRMs also record and organize data for later analysis. Supervisors can listen to call recordings, review transcripts, and analyze frequently used language and customer sentiment–using this data to coach agents and make script adjustments. Call Monitoring Call center monitoring, a feature built into many contact centers and VoIP phone systems, allows supervisors to actively listen, whisper, barge, and even take over live agent phone calls. Monitoring typically includes a supervisor dashboard where managers can view, manage, and jump between active calls. Supervisors can see the total number of active calls, which agents are active, the recipient’s Caller ID, each call’s duration, and the number of calls waiting. Some advanced monitoring tools even display the live conversation sentiment, with one-click access to a live conversation transcript. Call Recording Many call centers offer automatic and on-demand call recording as an advanced feature. Automatic call recording allows supervisors to record all calls across the contact center, while on-demand allows agents to selectively record certain calls with the push of a button. In fields that require HIPAA/HITECH compliance, call recording is critical because it delivers verification that agents have followed regulations.

Benefits of Auto Dialer SoftwareAn auto dialer provides several key contact-center benefits: increased dial and connection rates, improved contact-center efficiency, accurate call center monitoring, greater agent productivity, and increased lead conversation ratios.
 
Increased Dial, Connection, and Contact RatesDial rates, connection rates, and contact rates are three critical contact center KPIs, which measure your contact center’s overall outbound call volume.
Dial rate: The total number of calls dialed during a given time period, indicating call center and agent efficiencyConnection rate: The percentage of calls made that were answered by a real person, rather than a busy signal or voicemail, indicating which numbers and times of day are most effective in reaching particular customers and demographicsContact rate: The percentage of total calls that led to live-agent contact with the recipient. This rate provides information about which announcements and call times of day retained call recipients, rather than leading to a hangup. 
Improved Contact Center EfficiencyUsing any of the auto-dialer types listed above–especially the progressive or predictive dialers–improves contact center efficiency and communication by handling call distribution.
These contact-center-wide auto-dialer technologies save agents and supervisors not only from having to look up and manually dial contacts–but from having to determine which agent is best suited for each contact. This leads to more efficient contact center functioning and improved call assignment.
 
Accurate Call Center MonitoringAuto dialer functionality typically includes a dashboard with particular KPIs and metrics–such as calls made, calls completed, contact rate, live call recordings, and more–for each agent and the contact center as a whole. These tools enable supervisors to gain a live and historical view of contact center performance, during day-to-day operations and special outbound campaigns.
 
Greater Agent ProductivityAuto dialer software saves your agents from having to manually dial phone numbers, wait while the phone rings, and potentially reach a busy signal. Instead, the auto dialer deals with all of this, freeing your live agent to spend all their time speaking directly with customers and providing sales or customer service support.
Greater agent productivity leads to happier, less-frustrated agents.
 
Increased Lead ConversionIntegrating your CRM system with a preview dialer enables agents to rapidly connect with a large number of leads while retaining a full understanding of the customer’s background, profile, and needs.
 
Best Auto Dialer Software For Outbound CallingCloud-based contact centers, such as Five9 and NICE CXone, deliver scalable auto-dialing software that doesn’t require any hardware, setup, or infrastructure beyond an internet-connected device.

Additional Information:

• Item Code: 564783
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Cloudshope’s dialer system offers all four main dialer types–progressive dialer, preview dialer, predictive dialer, and power dialer–available as its own software product, or embedded within Cloudshope’s contact center. The dialer features built-in TCPA compliance. From an agent perspective, Cloudshope’s dialer embeds seamlessly within the outbound interface and other calling tools. Agents can easily select their campaigns, manage voicemail, revisit previous call activity, and make calls from campaign contact lists. The Cloudshope dialer links seamlessly with the rest of Cloudshope’s contact center, importing outbound data to build dynamic calling lists and contact profiles. Agent scripting enables supervisors to provide agents with live scripts, tailored to each call’s and contact’s unique purpose and recipient. Standout Features Campaign select: When preparing to make softphone outbound calls from their Cloudshope dashboard, agents can select particular campaigns from a checklist–opening up the contact list and agent phone number associated with that campaign. This makes it easy for supervisors to assign entire campaigns to agents, and easy for agents to know who to call. Digital outreach: Automatically follow-up with customers who don’t answer the phone, by sending an email or SMS text with a custom preset message User interface: Cloudshope’s user display is clean and easy to navigate–with voicemail, 60-day activity log with key information like talk time and call result, one-click callback, and the agent’s contact list.

Maximise Business Outcome, Connect Outbound Calls based on Agent and Lead Connectivity. Quick Installation. No Operational Cost. Trusted by 2000+ Companies. Call Time Optimization. Unmatched Connectivity. 99% Support Satisfaction.

Additional Information:

• Item Code: 201301
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Intant Activation

About the App: 
The App is used for automating business communications, be it inbound or outbound calls. It helps in effectively and efficiently managing manpower. We understand that every lead or every communication with customer is very important for customer conversion and thus we help and track every such communication. This app provides a way to track your lead end to end using a sophisticated web based automatic CRM panel for both inbound and outbound calls. 

 Features:

• App based automatic auto dialer: Schedule calls to your database using your preferred calling policy and agent group.
• Pre call pop-up for agents: To inform agents about call before the number is dialed.
• Call directly from agents mobile number thus call pick up ratio is very high.
• Track incoming & outgoing calls and upload the report with recording to the web panel.
• Track only the company SIM card if used in dual SIM phone.
• Upload calling data using excel file or filter the data from the web CRM and schedule the call.
• VoIP (Voice over Internet Protocol) support.
• Integration of various cloud telephony services like Missed Call Number, IVR, Toll Free Number, Bulk SMS, Bulk Voice Call etc

Additional Information:

• Delivery Time: Immediate

Offering you a complete choice of services which include Call Center Auto Dialer, Predictive Dialer, Preview Dialer, Auto Dialer Software, Call Center Dialer and Blended Dialer.

A Call Center Auto Dialer is an electronic device that can automatically dial telephone numbers to communicate between any two points in the telephone, mobile phone and pager networks. Once the call has been established (through the telephone exchange) the auto dialer will announce verbal messages or transmit digital data (like SMS messages) to the called party.

Additional Information:

• Item Code: 201303
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Predictive Dialer is a comprehensive outbound customer contact solution that improves your contact centers effectiveness while seamlessly integrating with your existing voice and data systems. It offers campaign development tools, call table filters, predictive dialing, call blending, a browser-based agent desktop, real-time statistics and historical and custom reporting.

Full Dialer Feature List

• Ability for an agent to call clients in succession from a database through a web-client
• Ability to display a script for the agent to read with fields like name, address, etc. filled-in
• Ability to set a campaign to auto-dial and send live calls to available agents
• Ability to dial predictively in a campaign with an adaptive dialing algorithm
• Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
• Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server
• Ability to open a custom web page with user data from the call, per campaign
• Ability to autodial campaigns to start with a simple IVR then direct to agent
• Ability to park the customer with custom music per campaign
• Ability to send a dropped call to a voicemail box per campaign if no agent is available
• Ability to set outbound CallerID per campaign
• Ability to take inbound calls grabbing CallerID
• Ability to function as an ACD for inbound and fronter/closer verification calls
• Ability to have an agent take both inbound and outbound calls in one session(blended)
• Ability to start and stop recording an agent's calls at any time
• Ability to automatically record all calls
• Ability to manually or automatically call upto two other customer numbers for the same lead
• Automatically dial unlimited numbers per customer until you get an answer
• Ability to schedule a callback with a customer as either any-agent or agent-specific
• Ability in Manual dial mode to preview leads before dialing
• Ability for agents to be logged in remotely anywhere with just a phone and a web browser
• Faster hangup and dispositioning of calls with one key press (HotKeys)
• Definable Agent Wrapup-time per campaign
• Ability to add custom call dispositions per campaign
• Ability to use custom database queries in campaign dialing
• Recycling of specified status calls at a specified interval without resetting a list
• Dialing with custom TimeZone restrictions including per state and per day-of-the-week
• Dialing with Answering Machine Detection, also playing a message for AM calls
• Multiple campaigns and lead-lists are possible
• Option of a drop timer with safe-harbor message for FTC compliance
• Variable drop call percentage when dialing predictively for FTC compliance
• Internal DNC list can optionally be activated per campaign
• All calls are logged and statuses of calls are logged as well as agent time breakdowns
• Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
• Agent phone login balancing and failover across multiple ViciDial servers
• Several real-time and summary reports available
• Real-time campaign display screens
• 3rd party conferencing(with DTMF macros and number presets)
• 3rd party blind call transfer
• 3rd party conferencing with agent drop-off
• Custom Music-On-Hold and agent alert sound for inbound calls
• Estimated hold time, place in line, overflow queues and several other inbound-only features
• Skills-based ranking and call routing per inbound group(queues) and campaign
• Queue Prioritization per campaign and inbound group
• Single agent call queueing
• Ability to set user levels and permissions for certain features and campaigns
• Ability for managers to listen-in on agent conversations
• Ability for managers to enter conversations with agents and customers
• Ability for agents to select a Pause Code when they are not active
• Ability for agents to control volume levels and mute themselves

Additional Information:

• Item Code: 400123
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What is an Auto Dialer? An auto dialer software is an outbound dialer that helps businesses automatically dial out a huge set of leads and saves significant time for your agents. It enables you to connect a customer to a live agent once the call has been patched up at the customer end. This leads to high productivity and efficiency. An auto dialer software allows you to assign calls to different agents, depending on certain conditions. Businesses in Real Estate, Insurance Sector, Education Institutions, Financial Service Providers, Political Marketing, Debt and Bill Collection, Weather Forecasting, E-commerce, and many other industries use an autodialer system to reach out to a large number of customers to send automated messages. Dial time Restriction Custom Dialing to specific time zones or regions ¿¿¿ e.g if you have to dial phone numbers starting with 022 (code) between 10-12 PM in IST time zone Dial Order Dial Order feature ensure than the Auto dialer dials out all the phone numbers that are mapped to a contact and increase the Dial Coverage for a business Answer Machine Detection AMD ensures a dialer skips the answering machine. The Call connects only when a live person answers the call at the other end Auto Call Answer Enables business processes where agents with "auto call on" status will automatically receive dialer calls and they do not have to wait for the ring tone, thus it increases the agents' talk time Dialer Notification Error code notification for supervisors when the dialing list is low on contacts or in case a PRI or SIP failure happens Auto Dial List Upload Ameyo¿¿¿s customer manager API enables you to auto-upload dialing lists from CRM or any other third-party system into CloudShope Agent-Skill based Dialing Parallel predictive dialing where dialing contacts are matched with an agents¿¿¿ skill and expertise Voice Blaster Send automated pre-recorded outbound voice messages to your complete contact list. Use the voice broadcasting .

Auto Dialer Software for BusinessesIncrease agent productivity & eliminate manual number dialling via our auto dialer software.

What is an auto dialer?

An autodialer or automatic phone dialer is a special type of outbound dialer software which helps to dial out a set of contacts automatically. Depending on the call flow, you can play a greeting, ask for an IVR input & more. All the calls can be assigned to different agents depending on certain conditions.

How does it work?

 

Find out how Exotel’s auto dialer solution works and how you can use it in this video.

How an auto dialer can boost your business communication

Saves time

Placing manual outbound calls for a large number of customers is time-consuming. An automatic outbound dialer ensures a streamlined and scalable outbound calling process.

Reduces manpower

 

Auto dialer software helps cut down on manpower by significantly increasing agent productivity, thereby enabling companies to achieve more with fewer resources.

Increases sales

 

An auto dialer significantly increases a company’s sales as it can make more number of calls than a human agent in the same period of time, and also can make calls in parallel. Hence, resulting in more sales

Increases revenue

 

Using an automated dialer software, businesses can generate and convert more leads, ultimately resulting in higher revenue.

Features of an auto dialer

1. Call Recording

Create personalized customer call experiences using IVR. It enables you to collect information which can be used later to connect customers to the right agents faster.

Keep a close tab on how your business phone system is performing with daily and weekly call reports.


Lead generation

Phone calls still remain a very effective channel for generating leads in B2B & B2C scenarios. Dialers can help in optimizing the complete lead generation process.

Feedback

 

Taking customer feedback is quite crucial for growth & superior customer experience. It’s proven that feedback calls tend to get better responses when compared to emails & SMS.

Lead Nurture

 

In the case of inbound leads, the lesser the response time, the better is the conversion rate. A dialer software helps you to qualify & nurture the leads faster.

Advantages of using an auto dialer software

No manual number entry

No need to dial each customer’s contact number manually. Auto dialer does the dialing, while your agents can focus on talking and winning customers.

Reduced effort

 

Making manual outbound calls to a large number of customers every single day is prone to errors. Customer’s contact file can be imported to your auto-dialer system to avoid this problem.

Report analysis

 

Understand how many calls were answered, which agent took the most number of calls from Exotel’s detailed reporting.

Seamless data collection

 

An auto dialer software is helpful to send out surveys to a large group of people. It can be integrated with your CRM to collect results seamlessly.

Additional Information:

• Item Code: 400123001
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Auto dialer is a software used in the Outbound Call center that automatically dials the number from the contact list. Autodialer software helps agents to save time and improve their productivity while reducing agent¿¿¿s idle time. Auto dialer is mostly used in the collection department, telemarketing, e-commerce, and more Like the name suggests, an auto dialer automates outbound calling by automatically dialing contact numbers from the uploaded lead list. At the same time, the software can detect whether the call has been answered by a live person or an answering machine or there is a busy tone. A good autodialer software will only connect the agent when a live person answers the calls ¿¿¿ skipping answering machines or busy tone. In case an agent is unavailable, the auto dialer plays an automated message. However, organizations set different algorithms based on their requirement. Automated dialer software can have a number of use cases based on the business requirements. However, it is generally used for lead generation, lead conversion, promotion, and surveys. The features of CloudShope call center autodialer are as follows:- Answering Machine Detection Auto Dial Time Restriction Campaign Management DNC Management Retry Time Setting Auto Dial List Upload Agent-Skill based Dialing A configurable auto dialer software intelligently identifies the best time to call the customer based on past interactions and the availability of the agent to ensure higher call connect rates while allowing the agents to have qualified conversations. Yes, you can easily integrate this auto dialer with your existing Sales CRM or any other third-party system.

What is a predictive dialer?A predictive dialer is a type of automated dialer that places phone calls even before the agents become available. It’s designed to increase agents’ efficiency by calling as many leads as possible.The system quickly moves on to the next lead after an unanswered call. Calls answered, on the other hand, are quickly routed to the next available agent. This guarantees more productive talk time, ensuring improved productivity for the call center.What is the difference between a predictive dialer and an auto dialer?An auto-dialer is a contact center tool that makes the agent's life easier by removing the need for manual dialing. It systematically dials phone numbers and connects the call to the agent if someone picks up their phone. A predictive dialer, on the other hand, is a type of auto dialer that aims for a higher calling rate by trying to connect to as many customers as possible. It will do this by dialing multiple phone numbers at once then automatically connects answered calls to the next available agent. 

Data-driven power dialer that promotes sales-driven successEngage Voice’s predictive algorithm empowers your business to find a frictionless path to greater sales opportunities, connecting agents to more live calls and fewer dead-ends. From proactive customer service call centers to sales, telemarketing, market research, and debt collection teams, contact centers that use outbound predictive dialers are seeing a 200% to 400% increase in connection rates from day one.

Take a look at these four factors that drive how predictive dialer solutions work.

• Pacing algorithm - How effective the predictive dialer software can be lies in its capacity to achieve a balance between the number of free agents and the number of outbound calls placed. Think of the pacing algorithm as a mathematical formula that helps the dialer predict the number of calls that should be placed and based on when the agents are available. Also, the pacing algorithm is adaptive, meaning that if many agents are available at one given time, the dialing increases and more calls are dialed, but if less agents are available, the dialing is slowed down, and less calls are dialed, to give time for the busy agents to finish their calls.
• Abandon Rate - While it’s important for the predictive dialing software to be aggressive in dialing numbers, it should also be precise. If too many calls are placed before agents become available, it will take too long before a potential customer is connected to a live agent, he or she might begin to hear long silence before the agent is connected, and will abandon the call. Call center managers should approach calling campaigns with the goal of minimizing the number of abandoned calls along with cutting back idle time among agents.
• Campaign management and call center size - Predictive dialers typically perform better with large campaigns, in which there’s bigger statistical data to learn from and more room for the prediction algorithm to improve.
• Agent awareness - Timing is everything in predictive dialing. That’s why the dialing software needs significant agent data and call details, such as the number of live and idle agents and the average call duration.

* A little history: Predictive dialers have been around for 30 years and were used primarily in the banking industry, specifically in debt collection.

Make stronger connections

with automated dialers and blending in the background leading the way to live prospects and increased productivity

Count on 99.99% uptime

 

from dependable connections that don’t leave agents or customers hanging

Additional Information:

• Item Code: 4003216
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What is predictive dialer in a call center? An efficient outbound call process Simply put, a cloud-based predictive dialer automates the dialing process, using call metrics, analytics, and reports to dramatically increase the dialing rate and improve outbound call center efficiency. But in order to maximize its usage, your team should exceed the minimum required number of agents or you might encounter prediction failures Not just for sales teams A predictive dialer helps accelerate the efforts of every sales rep or sales teams in an outbound or inbound-outbound (blended) call center setting, but it¿¿¿s even more beneficial to industries and projects that prioritize leads and volume. Examples include appointment scheduling, debt collection, nonprofit fundraising, political canvassing, and public awareness. Are predictive dialers illegal? Auto dialers, predictive dialers in particular, are not illegal. However, like anything else, it¿¿¿s prone to abuse. In the past, organizations with aggressive outbound sales teams would use it to push their products or services to everyone, even those who did not even give out their numbers and just wanted to be left alone. This is where TCPA comes in. TCPA, or the Telephone Consumer Protection Act, restricts organizations from using auto dialers, which includes predictive dialing, from placing uninvited calls like telemarketing and robocalls to cell phone numbers without a prior written consent of the customer. In fact, there is even a National Do Not Call Registry where people can register their phone numbers to signify that they want to limit the number of telemarketing and solicitation calls they receive. There¿¿¿s a lot more to the TCPA but the gist of it is that auto dialers like predictive dialing become illegal if the owners of the cell phone numbers they are automatically dialing gave no prior consent. If the organization does its due diligence in keeping a Do not Call database and provides consumers.

How much is auto dialer software?Depending on your needs, be prepared to shell out a few hundred dollars for standard, downloadable software that can manage only one outbound call at a time, to thousands of dollars for professional, more advanced software that allows thousands of automated outbound calls per hour. Dialer software providers can charge upfront, per call, monthly, or annually. You’ll be able to save more when you get an enterprise cloud contact center software like RingCentral Engage Voice.What is the top predictive dialer software?The best dialer software is one that empowers your call center agents, boosts sales through your outbound calling strategy, promotes workflow automation, and ultimately helps deliver enhanced customer experiences. RingCentral Engage, for instance, is an omnichannel contact center solution that features dialer phone systems aimed at championing your agents so they could deliver beyond expectations,while mitigating your compliance risks, like TCPA. Your best option is the one that can give you everything you need now and in the future.What to get: Depending on your individual marketing needs, your contact center platform can switch between these two different outbound dialers. But rather than getting them separately, you’re better off getting intelligent call center software like RingCentral Engage Voice, which offers comprehensive contact center solutions. That way, you won’t have to look elsewhere for different dialing modes.How much is a predictive dialing software?You’d think something as beneficial as a predictive dialer could only have a hefty price tag that no one but large outbound call centers can afford. That may be true if you don’t pick the right provider.Call center dialers are available as both an on-premises and a hosted solution. When you choose to install it on your computers and have it managed by your in-house IT team, an on-premises solution could take up a lot of your resources. After all, you’ll be the one shouldering maintenance and upgrade costs.A standalone predictive dialer could set you back around $5,000 for a system that can only accommodate a small number of agents. A large call center can make that shoot up a few hundred more dollars. That’s not even including installation and maintenance costs that could take up a significant portion of your budget.Learn more about call center efficiency: Reach out to a cloud provider like RingCentral and learn how you can economize while boosting call center performance with software that includes multiple dialing modes, such as progressive and preview dialers.Why get a cloud-hosted predictive dialer software?Predictive dialers started as hardware solutions, but for modern, omnichannel contact centers, it’s hard to ignore the benefits offered by cloud dialers. These include reduced upfront capital expenses and IT costs as well as more time spent talking to clients.Tools for increased productivity: Apart from call routing, call recording, call transfer, call monitoring, and automatic call distribution, the best cloud predictive dialers also come with the following features:

• Voice broadcast - relays important messages to multiple customers simultaneously
• Answering machine detection - dialer allows agents to leave a message and move on to other clients
• Time zone awareness - delays calls until optimum answer times
• Local presence caller ID - improves answer rate
• CRM integration - enables seamless lead generation

Achieve more with a leading cloud-based call center software solution from CloudShope

Additional Information:

• Item Code: 4056321
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What is a Predictive Dialer? A predictive dialer is an outbound calling system that allows you to bulk-dial from a list of contact numbers. While automating the outbound process, a predictive dialer filters busy signals, voicemail, no answers, and disconnected numbers to connect the agent only when someone answers the call on the other end. The predictive dialer uses advanced algorithms to get the exact time that an agent should be wrapping up a call and only then bulk dials other numbers. The main advantage of using predictive dialers is one can cut down manual dialing time to increase agent efficiency.

What is an Auto Dialer?An auto dialer is a software tool designed to automate phone dialing. Automated phone dialers support sales and customer support teams by automatically dialing phone numbers from a database of leads. 
Call center representatives are limited to the number of calls they can make without an auto dialer.
With auto dialing software, the number of calls agents make each day drastically increases, which results in higher productivity and streamlined efficiency.

How Does Auto Dialing Software Work?Auto dialing software works by relaying predetermined numbers from a database to a computer. The computer dials those numbers, and upon receiving an answer, the call is either routed to a representative or a prerecorded message is played. 
Auto dialing software works via an active telephone line, a computer, and a voice modem. 
Auto dialing software enables agents to finish with a call and automatically be connected to the next caller waiting, increasing the number of calls completed each day. 
There are multiple different types of auto dialers:
Preview Dialer- Agents preview customer information and have the power to initiate calls Voice Broadcasting- Customers receive pre-recorded messages and informationProgressive Dialer- Calls are auto dialed when agents are available Predictive Dialer- Software will automatically di8al a set of numbers and connect to an agent when a customer answers

Are Auto Dialers Illegal?Auto dialers are not illegal, but users should be aware of the existing laws that limit auto dialers’ use. 
Companies should partner with a reputable, reliable auto dialing software, like Cloudshope,  to ensure legality. 
When companies partner with Cloudshope, they get reliable, innovative auto dialing software that enhances their teams’ efficiency legally.What it does:
Cloudshope is a phone and SMS dialer communication platform exclusively built for and dedicated to Salesforce.
The features include outbound and inbound calling, video conferencing, and SMS messaging accessed on the native app or desktop. 
Cloudshope is best for businesses that wish to get the most from Salesforce while reaping the benefit of innovative features and reliable customer service. 

Best for:
For businesses that already use Salesforce every day, Cloudshope will provide effortless inbound and outbound communication. Cloudshope works best for companies with 20-100 employees with the features offered in their pricing packages. 
For larger companies, Cloudshope can scale to meet any communication requirements enterprises need. 
Pros:
Affordable pricing with multiple pricing package options Responsible and reliable customer support Innovative features that make work easier for teams Works directly in Salesforce as a native app Cons:
Only works with Salesforce

Additional Information:

• Item Code: 4728743
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What it does: Cloudshope operates as an outbound call center providing users features that include power dialing, lead management, and multiple analytics. Best for: Cloudshope can scale to accommodate any sized company and will help sales teams perform more efficiently. Pros: Outstanding customer service Quick and easy set up Easy to use Cloudshope offers a simple approach to company-wide communication through an innovative platform with various features, including CTI (computer telephony integration), call queuing, and reporting with top-notch customer support. Best for: Cloudshope benefits businesses that have small to mid-sized teams. For larger enterprises, we recommend contacting Cloudshope for features that will suit all communication requirements. Pros: Real-time analytics Accessible by desktop and mobile app Offers risk-free trial Cloudshope uses PowerCall software that integrates directly with your current CRM to provide various phone features that improve workflow and enable sales teams to complete more calls. With features that include sales dialer, voicemail drop, greetings, hold music, and call coaching, Cloudshope helps revamp sales teams and provides customizable reporting and analytics.