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Predictive Dialer

Leading Service Provider of call center predictive dialer from Noida.
Call Center Predictive Dialer

Call Center Predictive Dialer

Rs 999  / PieceGet Best Price

Minimum Order Quantity: 1 Piece

Product Brochure

Agent TerminalYEs
Operating SystemWindows
Model Name/NumberAndroid
Agate Sata Hdd100
A predictive dialer is an outbound calling system that allows you to bulk-dial from a list of contact numbers. While automating the outbound process, a predictive dialer filters busy signals, voicemail, no answers, and disconnected numbers to connect the agent only when someone answers the call on the other end. The predictive dialer uses advanced algorithms to get the exact time that an agent should be wrapping up a call and only then bulk dials other numbers. The main advantage of using predictive dialers is one can cut down manual dialing time to increase agent efficiency.

Predictive dialers are routinely used in telemarketing, market research, debt collection, and customer service follow-ups where they help to organize and manage the client database and systematically dial out clients for the above mentioned use cases. Additionally, a predictive dialer also helps to intelligently assign calls to available lead qualification agents to allow them to maximize the amount of time they can spend on the phone with leads during outbound sales prospecting.

Use your preset parameters and predictive dialing algorithms to determine and automate call assignment based on factors such as the number of available agents, the number of operational lines, and the average time an agent spends on a call.

Dial more calls in less time with a predictive dialer. At the same time, intelligently pace outbound calls and filter out unproductive calls such as answering machines or busy tone to ensure high call connects and reducing agent idle time.

Lead prioritization, knowing the best time to call, timely followups, contextual conversations, configurable workflows – all of these are means to achieve the end i.e. gaining more customers while increasing the agents’ productivity.

Vary the pacing ratio along with lead prioritization help the agents qualify the leads better. Additionally, allow the agents to view customer data like past purchases, existing portfolios, pending orders, etc using CRM and CTI integration. Having this information increases the conversion rate by letting the agents have personalized and contextual conversations.

Pre-define maximum calls that you can dial per agent based on Agents and channels available to ensure optimum resource utilization.

If the Max Call Count is set at 100, and the call server is already connected to 80 calls, then only 20 calls more will be dialed out. The dialer will never exceed this limit.

Define the maximum percentage of call drops allowed for total outgoing calls to control factors like non-availability of agents.

Set the time gap between the agent wrapping up an ongoing call and initiating a fresh call to keep the agent idle time in check.

This parameter indicates the dialer, by how much it can vary from other pre-defined parameters like Max Pacing Ratio

Additional Information:

  • Item Code: 234009
  • Production Capacity: Unlimited
  • Delivery Time: Instant
  • Packaging Details: What does a predictive dialer do? A predictive dialer is a type of automated dialer that places phone calls even before the agents become available. It's designed to increase agents' efficiency by calling as many leads as possible. The system quickly moves on to the next lead after an unanswered call.

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