Cloudshope Technologies Private Limited

A predictive dialer is an outbound calling system that allows you to bulk-dial from a list of contact numbers. While automating the outbound process, a predictive dialer filters busy signals, voicemail, no answers, and disconnected numbers to connect the agent only when someone answers the call on the other end. The predictive dialer uses advanced algorithms to get the exact time that an agent should be wrapping up a call and only then bulk dials other numbers. The main advantage of using predictive dialers is one can cut down manual dialing time to increase agent efficiency.

Predictive dialers are routinely used in telemarketing, market research, debt collection, and customer service follow-ups where they help to organize and manage the client database and systematically dial out clients for the above mentioned use cases. Additionally, a predictive dialer also helps to intelligently assign calls to available lead qualification agents to allow them to maximize the amount of time they can spend on the phone with leads during outbound sales prospecting.

Use your preset parameters and predictive dialing algorithms to determine and automate call assignment based on factors such as the number of available agents, the number of operational lines, and the average time an agent spends on a call.

Dial more calls in less time with a predictive dialer. At the same time, intelligently pace outbound calls and filter out unproductive calls such as answering machines or busy tone to ensure high call connects and reducing agent idle time.

Lead prioritization, knowing the best time to call, timely followups, contextual conversations, configurable workflows – all of these are means to achieve the end i.e. gaining more customers while increasing the agents’ productivity.

Vary the pacing ratio along with lead prioritization help the agents qualify the leads better. Additionally, allow the agents to view customer data like past purchases, existing portfolios, pending orders, etc using CRM and CTI integration. Having this information increases the conversion rate by letting the agents have personalized and contextual conversations.

Pre-define maximum calls that you can dial per agent based on Agents and channels available to ensure optimum resource utilization.

If the Max Call Count is set at 100, and the call server is already connected to 80 calls, then only 20 calls more will be dialed out. The dialer will never exceed this limit.


Define the maximum percentage of call drops allowed for total outgoing calls to control factors like non-availability of agents.

Set the time gap between the agent wrapping up an ongoing call and initiating a fresh call to keep the agent idle time in check.

This parameter indicates the dialer, by how much it can vary from other pre-defined parameters like Max Pacing Ratio

Additional Information:

• Item Code: 234009
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What does a predictive dialer do? A predictive dialer is a type of automated dialer that places phone calls even before the agents become available. It's designed to increase agents' efficiency by calling as many leads as possible. The system quickly moves on to the next lead after an unanswered call.

 PC Dialer/ Desktop Dialer

VoIP service providers can use the PC dialer to provider hardware less VoIP calling services to their customers. The PC Dialer is a software based phone solution that can be installed on a laptop or a desktop system. This software based phone solution can be used to make and receive calls. It works on SIP calling mechanism and that’s the reason it provides many more features other than the simple calling. The PC dialers are more popularly known as softphone solution.

We offer PC Dialer aka Softphone solution development services to empower VoIP service providers with this handy telephony tool. This softphone can be installed on any windows, Linux or Mac OS based system. It will have many custom features to provide enhanced calling experience to the VoIP service users. We offer white label softphone solution to let you leverage branding benefits by offering a comprehensive PC Dialer to your customers.

Key Features of PC Dialer

Easy to use interfaceWhite label solution with your brand elementsUser authenticationSuperior quality audioHigh quality videoContact bookApp to app callingPC to PC callingPC to phone callingIVR (Interactive Voice Response)Noise cancellationEcho cancellationCall recordingVoicemailNAT TraversalMedia encryptionLow bandwidth calling supportDTMF toneTop upBalance displayCall logsReportsSupports multiple platforms Windows, Linux and Mac OSSupports multiple codec, such as, G711, G729, GSM, AMRUDP supportTCP supportKey Benefits of PC DialerWe offer customized PC Dialer aka Softphone development services.Also, we can assist you in the job of customization or white labeling a softphone solution.

These premium solutions are available for use, regardless of the fact that you are an ASTPP user or not. The PC dialer aka softphone is one of the premium solutions built by the official team of ASTPP development experts.

The ASTPP PC dialer is available as a white-label PC dialer application for Windows systems. It is compatible with all different Windows versions. It is easy to use as it is furnished with user-friendly GUI-based elements.

Additional Information:

• Item Code: 99110001
• Production Capacity: Cloudshope Desktop Dialer
• Delivery Time: Instant
• Packaging Details: The expert ASTPP developers have made this softphone compatible with all business models and technical specifications to make it work on different versions of Windows desktop and laptop systems: It can work with any SIP server It supports all different types of codecs such as G722, G729, G711, Speex, iLBC, GSM, AMR, etc. It offers quick connectivity and rapid registration If you are an ASTPP 4.0 version user and add PC dialer in your offering bouquet, you can also leverage benefits of: Integration with ASTPP product module Display real time account balance for the user Want to know more or receive a quotation for this feature rich softphone solution? iTel PC Dialer iTel PC Dialer is a Desktop or laptop based software application for Windows and MAC operating system that allows Service Providers offer smooth VoIP calling facility to their customers from PC-to-PC and PC-to-Phone. This Dialer is fully compatible with iTel Switch and all other standard SIP Softswitches while allowing VoIP calls without any IP phone. With the help of the minimize button, it can be kept running in the background while not in use. Key Features This Dialer provides excellent VoIP calling feature from PC-to-PC and PC-to-Phone along with user friendly functionality and crystal clear voice. iTel PC Dialer offers easy control of speaker and microphone volumes. Offers excellent audio & video calling with Instant Messaging (IM) Supports App-to-App and App-to-Phone call Shows account balance information on screen and also plays via IVR Supports hassle free Mobile Top Up Works smoothly in any low bandwidth area and passes calls through any firewall via Byte Saver; a tunneling software