Cloudshope Technologies Private Limited

Click to Call, also known as click-for-talk or click-to-dial refers to a type of digital communication in which a person clicks a button in order to be connected with another individual in real-time, without either of them actually dialing the number. With CloudShope click-to-call solution, businesses can instantly integrate our API to implement a click-to-call service for their customer-facing teams. In simpler terms, it allows a customer to receive a call from any business by just dropping their number on the company website/app.

On Website : The user enters their number on the link/widget installed on your website. CloudShope API instantly connects the call to the preassigned number. Your agent and customer are now directly connected through the call.

On App: A click-to-call button on your app enables quick and reliable connectivity between the customer and your customer facing team. The input command goes out to CloudShope server which the dials the customer.

Provide a seamless experience for the customer by reducing their effort in trying to reach you.

A customer can reach your business at any time of the day and drop in a callback request.

It is a proven fact that having a click to call option on your website will result in more engagement from customers.

Agents can reach your customer within a few clicks. Reach out to more customers in lesser time.

Taking more time to reach out to customer reduces chances of conversion. Click to call button enables customers and agents to reach out to each other quickly and efficiently.

Keep track of your customers communication, reasons for calling and what’s being communicated in the call.

Make informed decisions with the help of Call Recordings.

Get detailed real-time analytics of all the calls made from your dashboard.

Click to Call refers to a type of digital communication in which a person clicks a button in order to be connected with another individual in real-time, without either of them actually dialling the number. An option available at the website wherein an agent can call the customers on click of a button.

An option available at the website using which a customer can simply click to get in touch with the company’s agents instantly.

With just a click on the icon, a visitor sends a notification to the company for his interests and receives a callback for the same.
CloudShope is a click to call service provider which offers click to call services that enable businesses to convert their website visitors into leads.

The process of connecting a customer to company personnel takes place within the time-frame of 3-5 seconds with our smartly integrated API system in place.

When the agent clicks on Click to Call, he is prompted for his phone number. Our Smartly integrated API System then triggers a call to both the agent and the customer and connect both the parties without any hassle for smoother transactions. A seamless experience with minimal effort is what a company can expect from CloudShope Click to Call Solution.

Additional Information:

• Item Code: 2091287
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: On devices with phone capabilities, make it easy for users to directly connect with you by simply tapping a phone number, more commonly known as click to call. TL;DR Wrap all phone numbers in hyperlinks with the tel: schema. Always use the international dialing format. Link telephone numbers for click to call While many modern mobile browsers automatically detect phone numbers and convert them to links, it¿¿¿s a good idea to do this directly in your code. By manually tagging each phone number, you can ensure that phone numbers are always enabled for click to call and that they will be styled to match your site. Click-to-call, also known as click-to-talk, click-to-dial, click-to-chat and click-to-text, namely Webcall is a form of Web-based communication in which a person clicks an object (e.g., button, image or text) to request an immediate connection with another person in real-time either by phone call, Voice-over-Internet-Protocol (VoIP), or text. Click to talk requests are most commonly made on websites but can also be initiated by hyperlinks placed in email, blogs, wikis, flash animations or video, and other Internet-based object or user interfaces. Click-to-call also known as Click-to-Talk or Web Call Real Time Communications

Phone Number Masking For Customer Privacy

Use our call masking service to connect your customers to drivers, delivery personnel, or vendors – without revealing their personal phone numbers.

What is number masking?

 

Phone number masking (also known as call masking) is the best way for businesses to safeguard their customers’ identity, and prevent misuse of their sensitive information. This solution works by anonymizing the participating phone numbers by connecting the call through a temporary proxy phone number.

How Phone Number Masking Solution Works

 

Driver/Executive gets assigned to a customer

Clicking on the ‘call customer’ button in the app automatically makes a call to CloudShope virtual number.

2CloudShope reaches your server

 

Cloudshope pings your server with the driver’s/ executive’s details. Your server returns the corresponding customer’s number.

3Cloudshope dials customer number

Cloudshope connects the assigned executive to the respective customer.

4Customer’s number gets anonymized

 

Customer/passenger numbers are masked from drivers/executives as virtual number acts as a bridge between the parties.

How businesses use phone number masking

 

Take a glimpse of how Cloudshope number masking solution helps businesses on a day to day basis

Advantages of masked phone numbers

Ensure customer privacy

 

Your customer’s phone number is never revealed during the transaction. After all, the onus of protecting the customer’s privacy falls on the business

In-platform transactions

 

Number masking is also the best way to avoid off-platform transactions thereby allowing you to monetize better

Save cost

 

Call your customers without depleting your employees’ mobile balance. Connecting them via Cloudshope
is more cost efficient

Track & analyse

 

Track, record and analyse all your customer conversations to gain insights in real-time

How businesses use phone number masking solution

 

Managing vendor and buyer conversations

For a marketplace, it’s critical to track and manage all the leads. It’s also important to prevent conversations from going off the platform. Number masking for communication can greatly help you achieve both.

Last-mile delivery tracking

 

Phone number masking feature allows the delivery agent to reach the customer over a call in case they need to without having access to their phone number.

Driver and customer communication

 

Using number masking ensures that customer information is not shared with the drivers. This helps in protecting the customer’s privacy and to prevent misuse of sensitive data.

Industries that use number masking

 

Ecommerce, 3PL and Food Delivery

Number masking allows delivery agents to connect with customers without revealing contact details. This is enables companies to safeguard customer privacy and be compliant with the PDPA and other similar laws.

Marketplace

 

It’s crucial to use number masking for lead tracking and prevent conversations to move out of the platform.

Cab and bike aggregators

Using Number Masking, companies ensure that sensitive customer information is not shared with drivers. This adds to the safety of the passenger when traveling.

 

Additional Information:

• Item Code: 5000678
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What is call masking? Call masking is a cloud-based call privacy solution that is used by businesses to safeguard their customers¿¿¿ privacy. Used mostly by E-commerce, cab aggregator, and food delivery companies, a call masking solution makes use of Voice APIs and a pool of temporary virtual numbers to connect the customers and the agents, all without revealing the actual phone numbers to each other. Learn more about phone number masking through our whitepaper here. How does a call masking solution work? To explain this let's take the example of a food delivery company. Whenever a customer places an order, Cloudshope Voice API assigns a temporary virtual number for the transaction and the delivery agent gets a click-to-call button in his/her app. As soon as the delivery agent clicks on the call button, the temporary virtual number calls the customer¿¿¿s number, and thus, the delivery agent gets connected. This way, as the temporary virtual number acts as a bridge between the two, both the delivery agent and the customer cannot see each other¿¿¿s real phone numbers. Why is call masking necessary? This is an especially serious and important question for E¿¿¿commerce, Logistics, Cabs on-demand, and Marketplace models of business. These are verticals where the customer¿¿¿s phone number needs to be shared with the delivery person, a driver, a vendor, etc. Therefore, in order to safeguard both the customers¿¿¿ as well as the agents¿¿¿ privacy, implementing a call masking solution is a must. Download our free whitepaper on Number Masking to get complete details. Additionally, a big plus point for the businesses is that all the conversations will happen only on their platform, and they get complete control over the call data.

Prioritize your customers privacy with our call masking solution. 
Connecting agents with customers through complete privacy and data safeguard.

What is number masking?

Call Masking or Number Masking is an advanced data protection measure established to ensure the privacy of the agent and the caller’s personal details. Facilitate a seamless connection of two on-call entities without the disclosure of phone numbers. Ensure trust & data security of your client and customer interactions.

Record and monitor the calls for enhanced performance of the agents with real-time insights. Use Analytics dashboard for understanding customers'' needs and ensuring proper training for agents.

Benefits of Call Masking Solutions

 

Boost long-term loyalty among customers by ensuring their privacy and enhancing their experience with Knowlarity’s phone number masking solution.

Customer details are protected across interactions as calls are routed through Knowlarity’s server with end-to-end encryption.


Incoming and outgoing calls between agents and customers are recorded and monitored for quality testing and data analysis purposes.

Receive actionable data insights on call performance, with call logs to enhance customer engagement from call masking service, to gauge the performance of agents.

IVR

Answer every customer query with the IVR’s multi-level menu to establish immediate interaction with your customer.

Auto Dialer

 

Improve agent productivity and customer interaction by automating the outbound dialing process.

Click-to-call

 

API integrated call button featured on the website and app allows customers to contact you directly.

Additional Information:

• Item Code: 500671
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What is number masking? Number masking is an essential connectivity tool to ensure data protection during agent and customer interactions. The personal information of the agent and customer are protected, which safeguards privacy for seamless engagement. What are some other cloud telephony solutions that can be used along with number masking? Organizations can use click-to-call widgets, through which customers can connect with brands directly within an app or website chatbot. The number is masked throughout the engagement, as it is facilitated through a highly protected virtual number connection. How does masking numbers work? Call masking solutions to ensure end-to-end data protection through virtual number calling. The call is placed on the Knowlarity server, and a virtual number is displayed to the agent who can answer the call. Can number masking be used for other industries as well? Number masking is an essential tool that can be leveraged by any industry, especially those that are designing chatbot based apps or have a direct to call feature embedded. Logistics, hospitality, BFSI, education, and other industries are already exploring call masking services. Is the agent¿¿¿s number also masked when making a call? Yes, the contact details of both the agent and caller are masked completely throughout the call duration.