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Minimum Order Quantity: 1 Month
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Model Name/Number | 784972 |
Service Location | Pan India |
Usage/Application | Cloud Telephony |
Brand | Cloudshope |
Model Number | 7383749 |
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Minimum Order Quantity: 1 Piece
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Usage/Application | Telecommunication |
Software Category | Cloudtelephony |
Color | All |
Software Type | Telecommunication |
Product Type | Digital |
Material | Telephony |
Model Name/Number | 563859 |
Communication Language | English, Hindi |
Service Location | PAN India |
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Minimum Order Quantity: 1 Piece
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Material | Telephony |
Communication Language | English, Hindi |
Product Type | Digital |
Usage/Application | Telecommunication |
Color | All |
Service Location | PAN India |
Software Category | Cloudtelephony |
Model Name/Number | 563758 |
Software Type | Telecommunication |
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Minimum Order Quantity: 1 Month
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Type Of Process | Inbound |
Type Of Calls | Domestic |
Communication Language | Hindi, English |
Inbuilt Hard Disk For Recording And Data Storage | unlimited |
Support Various Dialling | Yes |
Service Duration | lifetime |
Service Location | Pan India |
Location/City | Pan India |
Manpower Required | Non |
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Minimum Order Quantity: 1 Month
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Brand | Cloudshope |
Model Number | 7383783 |
Model Name/Number | 784917 |
Service Location | Pan India |
Usage/Application | Cloud Telephony |
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Minimum Order Quantity: 1 Month
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Support | Yes |
Model Number | 326714 |
Model Name/Number | 916464 |
Service Location | Pan India |
Usage/Application | Cloud Telephony |
Brand | Cloudshope |
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Minimum Order Quantity: 1 Month
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Support | Yes |
Model Number | 326715 |
Model Name/Number | 916436 |
Service Location | Pan India |
Usage/Application | Cloud Telephony |
Brand | Cloudshope |
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Minimum Order Quantity: 1 System
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Product Type | Digital |
Usage/Application | Telecommunication |
Software Category | Cloudtelephony |
Material | Telephony |
Model Name/Number | 453682 |
Service Location | PAN India |
Color | All |
Communication Language | English, Hindi |
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Usage/Application | Telecommunication |
Software Category | Cloudtelephony |
Service Location | PAN India |
Model Name/Number | 7865474 |
Product Type | Digital |
Material | Telephony |
Color | All |
Communication Language | English, Hindi |
Software Type | Telecommunication |
Interactive voice response, or IVR, is an automated telephone system that combines pre-recorded messages or text-to-speech technology with a dual-tone multi-frequency (DTMF) interface to engage callers, allowing them to provide and access information without a live agent. If the IVR system cannot retrieve the information that the caller is looking for, the programmed menu options can provide assistance in routing callers to the appropriate representative for help. By integrating computer and telephony technologies, IVR software can improve call flow and reduce wait times, leading higher overall customer satisfaction.
Moviefone was one of the most famous and successful uses of IVR technology in the 1990s. Since the internet wasn’t as accessible then as it is today, movie-goers would call in and provide their zip code to get a list of available movie theaters near them with their respective movies and show times. While Moviefone is a product of the past, its underlying technology is still leveraged, primarily within call centers, to provide customer support and reduced call volume for customer service representatives.
Today, IVR software is also evolving. The development of natural language processing technology expands the range of ways that callers can now interact with computers on the phone. Instead of using a touch tone system, more advanced IVR software enables callers to verbalize their needs on the phone. Then, through speech recognition, IVR system can understand and respond to their inquiries in real-time.
IVR systems improve the customer experience by providing a self-service method for customers to access the information that they need without the assistance of customer support. It also reduces the call volume for contact centers, lowering wait times and operational costs for businesses.
How interactive voice response works
Interactive voice response phone system typically consists of the following components:
A TCP/IP network to provide internet and intranet connectivity.
Databases to supply IVR applications with relevant data
A web/application server where the IVR software applications will live. This server can host multiple applications, which are all written in VoiceXML. For example, there could be applications for contact centers, outgoing sales calls and speech-to-text transcription.
From here, one of three types of IVR systems is typically constructed.
Touch-tone replacement: This system prompts callers to use a touch-tone keypad selection to access information. For example, a pre-recorded message may say, “Press one for store hour information,” and the caller would respond with “one.”
Directed dialogue: This type of IVR provides specific verbal prompts to callers depending on their inquiry. For example, the recording may ask, “Are you looking for store hours or location information?” The caller may respond with “store hours.”
Natural language: This advanced IVR system uses speech recognition to better understand user requests. For example, the system prompt may ask, “what information are you looking for today?” and the caller may reply with “I’m looking for store hour information” or other similar phrases.
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Material | Telephony |
Model Name/Number | 78654683 |
Software Type | Telecommunication |
Service Location | PAN India |
Communication Language | English, Hindi |
Color | All |
Product Type | Digital |
Usage/Application | Telecommunication |
Software Category | Cloudtelephony |
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Minimum Order Quantity: 1 Piece
Product Brochure
Software Category | Cloudtelephony |
Service Location | PAN India |
Color | All |
Software Type | Telecommunication |
Model Name/Number | 768474 |
Communication Language | English, Hindi |
Product Type | Digital |
Usage/Application | Telecommunication |
Material | Telephony |
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Minimum Order Quantity: 1 Piece
Product Brochure
Communication Language | English, Hindi |
Material | Telephony |
Service Location | PAN India |
Color | All |
Software Type | Telecommunication |
Usage/Application | Telecommunication |
Software Category | Cloudtelephony |
Model Name/Number | 7865469 |
Product Type | Digital |
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Minimum Order Quantity: 1 Month
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Location/City | Pan India |
Type Of Process | Inbound, Outbound |
Communication Language | Hindi, English |
Service Duration | lifetime |
Support Various Dialling | Yes |
Service Location | Pan India |
Type Of Calls | Domestic |
Manpower Required | Non |
Inbuilt Hard Disk For Recording And Data Storage | unlimited |
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Minimum Order Quantity: 1 Piece
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Material | Telephony |
Model Name/Number | 568295 |
Software Type | Telecommunication |
Color | All |
Service Location | PAN India |
Usage/Application | Telecommunication |
Software Category | Cloudtelephony |
Product Type | Digital |
Communication Language | English, Hindi |
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Minimum Order Quantity: 1 Piece
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Software Type | Telecommunication |
Color | All |
Software Category | Cloudtelephony |
Communication Language | English, Hindi |
Usage/Application | Telecommunication |
Model Name/Number | 395657 |
Service Location | PAN India |
Material | Telephony |
Product Type | Digital |
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Minimum Order Quantity: 1 Set
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Product Type | Digital |
Communication Language | English, Hindi |
Software Category | Cloudtelephony |
Model Name/Number | 272678 |
Service Location | PAN India |
Material | Telephony |
Software Type | Telecommunication |
Color | All |
Usage/Application | Telecommunication |
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Minimum Order Quantity: 1 Piece
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Software Category | Cloudtelephony |
Color | All |
Usage/Application | Telecommunication |
Communication Language | English, Hindi |
Software Type | Telecommunication |
Product Type | Digital |
Model Name/Number | 563829 |
Service Location | PAN India |
Material | Telephony |
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Minimum Order Quantity: 1 Month
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Communication Language | Hindi, English |
Support Various Dialling | Yes |
Manpower Required | Non |
Type Of Calls | Domestic |
Service Location | Pan India |
Inbuilt Hard Disk For Recording And Data Storage | unlimited |
Type Of Process | Inbound |
Location/City | Pan India |
Service Duration | lifetime |
Additional Information:
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Minimum Order Quantity: 1 Month
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Type Of Process | Inbound |
Service Location | Pan India |
Support Various Dialling | Yes |
Manpower Required | Non |
Inbuilt Hard Disk For Recording And Data Storage | unlimited |
Location/City | Pan India |
Service Duration | lifetime |
Type Of Calls | Domestic |
Communication Language | Hindi, English |
Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Communication Language | Hindi, English |
Location/City | Pan India |
Manpower Required | Non |
Type Of Calls | Domestic |
Service Duration | lifetime |
Support Various Dialling | Yes |
Service Location | Pan India |
Type Of Process | Inbound |
Inbuilt Hard Disk For Recording And Data Storage | unlimited |
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Support Various Dialling | Yes |
Type Of Process | Inbound |
Location/City | Pan India |
Service Duration | lifetime |
Manpower Required | Non |
Service Location | Pan India |
Communication Language | Hindi, English |
Inbuilt Hard Disk For Recording And Data Storage | unlimited |
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Service Location | Pan India |
Communication Language | Hindi, English |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Location/City | Pan India |
Support Various Dialling | Yes |
Service Duration | lifetime |
Manpower Required | Non |
Inbuilt Hard Disk For Recording And Data Storage | unlimited |
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Communication Language | Hindi, English |
Location/City | Pan India |
Type Of Calls | Domestic |
Service Duration | lifetime |
Manpower Required | Non |
Inbuilt Hard Disk For Recording And Data Storage | unlimited |
Support Various Dialling | Yes |
Service Location | Pan India |
Type Of Process | Inbound |
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Type Of Process | Inbound |
Service Duration | lifetime |
Service Location | Pan India |
Communication Language | Hindi, English |
Type Of Calls | Domestic |
Inbuilt Hard Disk For Recording And Data Storage | unlimited |
Support Various Dialling | Yes |
Manpower Required | Non |
Location/City | Pan India |
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Communication Language | Hindi, English |
Location/City | Pan India |
Service Duration | lifetime |
Service Location | Pan India |
Type Of Calls | Domestic |
Manpower Required | Non |
Inbuilt Hard Disk For Recording And Data Storage | unlimited |
Support Various Dialling | Yes |
Type Of Process | Inbound |
Additional Information:
View Complete details
Minimum Order Quantity: 1 Month
Product Brochure
Type Of Process | Inbound |
Service Location | Pan India |
Location/City | Pan India |
Manpower Required | Non |
Support Various Dialling | Yes |
Inbuilt Hard Disk For Recording And Data Storage | unlimited |
Service Duration | lifetime |
Communication Language | Hindi, English |
Type Of Calls | Domestic |
Additional Information:
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Minimum Order Quantity: 1 Piece
Usage/Application | Telecommunication |
Material | Telephony |
Model Name/Number | 465823 |
Product Type | Digital |
Service Location | PAN India |
Color | All |
Software Type | Telecommunication |
Software Category | Cloudtelephony |
Communication Language | English, Hindi |
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Minimum Order Quantity: 1 System
Product Brochure
Color | All |
Material | Telephony |
Service Location | PAN India |
Product Type | Digital |
Software Category | Cloudtelephony |
Usage/Application | Telecommunication |
Model Name/Number | 676849 |
Communication Language | English, Hindi |
Software Type | Telecommunication |
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Software Category | Cloudtelephony |
Model Name/Number | 464733 |
Communication Language | English, Hindi |
Product Type | Digital |
Service Location | PAN India |
Color | All |
Usage/Application | Telecommunication |
Material | Telephony |
Software Type | Telecommunication |
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Minimum Order Quantity: 1 Piece
Product Brochure
Product Type | Digital |
Software Category | Cloudtelephony |
Material | Telephony |
Service Location | PAN India |
Software Type | Telecommunication |
Usage/Application | Telecommunication |
Color | All |
Communication Language | English, Hindi |
Model Name/Number | 464738 |
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Software Category | Cloudtelephony |
Service Location | PAN India |
Communication Language | English,Hindi |
Usage/Application | Telecommunication |
Color | All |
Software Type | Telecommunication |
Material | Telephony |
Model Name/Number | 759426 |
Product Type | Digital |
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Service Location | PAN India |
Color | All |
Software Type | Telecommunication |
Model Name/Number | 463833 |
Material | Telephony |
Communication Language | English, Hindi |
Usage/Application | Telecommunication |
Software Category | Cloudtelephony |
Product Type | Digital |
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Software Category | Cloudtelephony |
Color | All |
Product Type | Digital |
Service Location | PAN India |
Communication Language | English, Hindi |
Model Name/Number | 052688 |
Software Type | Telecommunication |
Material | Telephony |
Usage/Application | Telecommunication |
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Product Brochure
Model Name/Number | 572839 |
Color | All |
Material | Telephony |
Service Location | PAN India |
Usage/Application | Telecommunication |
Software Type | Telecommunication |
Product Type | Digital |
Software Category | Cloudtelephony |
Communication Language | English, Hindi |
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Minimum Order Quantity: 1 Month
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Type Of Process | Inbound |
Service Location | Pan India |
Communication Language | Hindi,English |
Location/City | Pan India |
Service Duration | lifetime |
Manpower Required | Non |
Inbuilt Hard Disk For Recording And Data Storage | unlimited |
Support Various Dialling | Yes |
Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Type Of Calls | Domestic |
Inbuilt Hard Disk For Recording And Data Storage | unlimited |
Type Of Process | Inbound |
Manpower Required | Non |
Service Location | Pan India |
Communication Language | Hindi, English |
Service Duration | lifetime |
Support Various Dialling | Yes |
Location/City | Pan India |
Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Type Of Calls | Domestic |
Service Duration | lifetime |
Type Of Process | Inbound |
Manpower Required | Non |
Support Various Dialling | Yes |
Service Location | Pan India |
Location/City | Pan India |
Inbuilt Hard Disk For Recording And Data Storage | unlimited |
Communication Language | Hindi,English |
Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Type Of Process | Inbound |
Location/City | Pan India |
Communication Language | Hindi, English |
Support Various Dialling | Yes |
Service Duration | lifetime |
Manpower Required | Non |
Inbuilt Hard Disk For Recording And Data Storage | unlimited |
Type Of Calls | Domestic |
Service Location | Pan India |
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Minimum Order Quantity: 1 Month
Product Brochure
Type Of Calls | Domestic |
Shift Timings | 24*7 |
Service Location | Pan India |
Inbuilt Hard Disk For Recording And Data Storage | unlimited |
Support Various Dialling | Yes |
Type Of Process | Inbound |
Location/City | Pan India |
Service Duration | lifetime |
Communication Language | Hindi, English |
Manpower Required | Non |
Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Manpower Required | Non |
Service Location | Pan India |
Support Various Dialling | Yes |
Inbuilt Hard Disk For Recording And Data Storage | unlimited |
Location/City | Pan India |
Type Of Calls | Domestic |
Type Of Process | Inbound |
Service Duration | lifetime |
Communication Language | Hindi, English |
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