Sector 62, Noida, Gautam Budh Nagar, Uttar Pradesh
GST No. 09AAHCC0020A1ZJ
Call 08046043226 94% Response Rate
Minimum Order Quantity: 1 month
Type Of Process | Inbound |
Service Location | Bangalore,Mumbai,Kolkata,New Delhi,Noida,Lucknow |
Type Of Calls | Domestic |
Communication Language | English,Hindi,Punjabi,Marathi |
Shift Timings | IVR Service Solution Provider |
Location/City | Pan India |
Service Duration | 12 Month IVR Service Solution Provider |
Manpower Required | IVR Service Solution Provider |
Start Date / Month | IVR Service Solution Provider |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Solution Provider |
Support Various Dialling | IVR Service Solution Provider |
Additional Information:
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Product Brochure
Service Location | India |
Communication Language | English, HIndi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Your customers expect service round-the-clock. With Cloudshope Multilevel Hosted Interactive Voice Response (IVR), you can do a lot more than meet your customer’s need. What this means is every time a customer or potential customer calls you, no matter the time, the call is answered. Now your customer can connect to the right department, or automated call flow, or speak to the right agent, or service executive, and have their queries answered and their job done, in an instant. That’s satisfaction.
UNLOCK NEW BUSINESS POTENTIAL WITH CLOUDSHOpe HOSTED IVR SERVICES.With Cloudshope Multilevel Hosted IVR, you can create and automate multiple levels in your IVR, ensuring each call-flow is unique. What’s more, the simplicity and speed of implementation coupled with the cost-efficiencies make Hosted IVR a no-brainer.
Interactive Voice Response for business
Use IVR to make it easy for your customers to connect with sales-support on phone with voice and keypad inputs
Interactive voice response or IVR allows your customers to interact with your business anytime, right on their phone. If you have called the helpline of a bank or any business, you probably might have interacted with an IVR system.
Greet customers with a personalized message in the IVR menu.
Let customers interact with your business through IVR options.
Keep your business support open even when your support executives are away.
Automate a part of the call handling process and boost employees’ productivity
With a cloud-based IVR system, your business can handle an unlimited number of calls from customers and prospects giving you enough room to scale your business.
IVR or Interactive Voice Response system lets you manage your business calls efficiently by automatically responding to user queries and routing calls to concerned agents without any human intervention. It acts as a virtual receptionist for your business giving your brand a more professional look
With IVR, you provide your customers with a way to connect with your business whenever they want to. When customers call on your IVR number, they can choose from the options available in your IVR menu. Based on customer inputs, the IVR system automatically routes the calls to the appropriate person in your team. If the agents are not available, customers are provided with the option to leave a voice message so that your agents can get back to them once they come online. With an IVR number, your business stays up 24*7 and that’s a ticket to greater customer satisfaction and better brand loyalty.
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Minimum Order Quantity: 1 Month
Product Brochure
Service Location | India |
Communication Language | English, HIndi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
IVR is a proven marketing tool that you can use in every aspect of the customer journey. From welcoming customers and collecting their information to providing support and maintaining relationships, IVR can help with that all. Using an IVR number in your marketing campaigns and brand advertisements, you can spark conversations from new customers, delight them with your services and turn into loyal fans. IVR can also be used to collect feedback from your customers with few taps which can make them feel valued while providing invaluable insights to improve your business.
Live panel
Track live calls and see real-time call logs and statistics in the live call dashboard.
Call recordingRecord all your IVR calls on a secured cloud to monitor quality and provide better training to staff.
CRM integrationSee your customer details and history on screen as and when they call you.
Remote teamsEmpower your support teams to work from anywhere anytime with a cloud-based portable IVR number.
IVR menuGreet your customers with customized messages and connect them with the right agents using IVR options.
Call reportsGet better call insights with daily, weekly, and monthly call analytics reports for data-driven business decisions.
At CloudShope we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 7000+ companies bestow upon us for their business calls management. As CloudShope customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your IVR number, you can always call us toll-free at 1800-313-8282 and our customer support team will be with you with a solution.
The IVR number provided by CloudShope comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. Cloudshope IVR number is based on the cloud. You neither have to set up any hardware nor spend money on capital expenditure. CloudShope provides an online set up of IVR numbers. Once you sign up, our team will set up your business IVR number in less than one business day.
Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Service Location | INDIA |
Communication Language | English,Hindi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn’t going to be economical.
Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.
If you are a business trying to figure out which IVR Provider to go to, this is the right post for you! We researched about some of the best IVR Providers in India and curated a list to make your choices much easier.
The Lego Of Customer Communication
Powering 3 million customer conversations every day, Exotel, is the building block that helps you stay in touch with your customers efficiently over calls and SMS. A Cloud Telephony Platform trusted by more than 1300+ companies of all sizes.
Features & Plans: Multi-level IVR, Personalised IVR, Recording, IVR menu customization, Real Time Notifications, Unlimited Channels & Channel Capacity, Visual Drag & Drop APIs, Daily Email Reports, Automated calls & SMS, Conditional call routing.
Unleash Your Business Potential with Fonebell Cloud Telephony Solution.
Fonebell offers comprehensive communication solutions to help meet customer expectations and sound professional. Their reliable on-premise communication tools establish smooth communication within the organization to boost business productivity.
Features & Plans: Audio conferencing, Automatic call transfer, Call audit and barging, Call queues, Unlimited Queues, Agent Login/out without reason, Queue reporting Skill-based routing, Call recording.
Building Customer Experience that Exceeds Customer Expectation.
Ameyo is an all-in-one software based communication solution, from Drishti-Soft Solutions, that manages end-to-end customer journeys. A powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.
Features: Auto call distributor, Virtual queue management, IVR, Missed call alert, call recording, voice blaster, Automatic call distributor, VQ Pass.
Opening the door to the world of Cloud Telephony
Microtel enables people to reach each other, businesses to find new markets and everyone to fulfill their potential. Across the India, We provide Voice SMS, Bulk Text SMS, Interactive Voice Response(IVR) System services for everyone, and much more for businesses.
Features: Sound, Record, Text to Speech, read/write IVR data into an uploaded excel sheet, DTMF, Call Transfer, Web API call, Conference, Multilingual greetings.
Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Communication Language | English, Hindi , Punjabi , Marathi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Multi-level IVR is an automated phone system that acts as an auto-receptionist by offering self-help features. When someone from an external number calls, they are guided through a series of self-service prompts. The caller eventually finds the answer to their question or is routed to the representative that can best assist them.
This software is the next step up from single level IVR. Each performs the same functions but at different levels. When someone calls a single level IVR system, they are met with a series of prompts. For example, “Press ‘1’ to speak with sales, press ‘2’ for customer support, etc…” After a caller performs one of these actions, they’re routed to a representative, and that’s that. These tools enhance this offering by providing various levels of IVR menus.
These systems can let a caller select their language, dial a number to be routed to another team and run through sub-menus after that. This IVR is ideal for large companies with multiple products and services. As single-level IVR doesn’t get as granular as multi-level, it’s the perfect fit for small businesses looking to automate incoming calls.
Single-level IVR, however, shouldn’t be confused with an auto attendant. Both types of software are used to route incoming calls, but that is the limit of an auto attendant’s capabilities. These platforms are simply designed to route a caller to the correct mailbox and can play hold music while they search for the correct destination.
IVR is a more advanced tool than that. Not only do they route calls, but IVR can also handle simple yes/no prompts. They can also process and store a customer’s contact information. If you simply want to automate the routing of inbound calls, an auto attendant is the way for your business to go. IVR is better suited for businesses that offer the ability to complete self-service tasks over the phone.
With its advanced automation features, this software can offer a host of benefits to your business and customers alike. For one, implementing these tools will act as a huge timesaver for your team and its customers.
These platforms automatically route callers to the right department or voicemail inbox. So if someone calls hoping to speak to your sales team, they just have to press a series of buttons to get there. With these tools, human representatives will no longer have to perform the tedious task of fielding and transferring calls.
Quicker calls will lead to higher customer satisfaction. 33% of customers are most frustrated by having to wait on hold. With those holds typically come call transfers and customers having to repeat themselves to various agents. The more complex their issue, the more often they will probably have to do this. IVR omits those long wait times.
The IVR menus and sub-menus offered by these tools mean that customers can quickly find the answer to their question. Customers value quick and effective responses, so this will improve their satisfaction with your business.
Those quick resolutions often come from IVR’s self-service features. Say you have a customer looking to inquire about a balance on their account. These self-service features mean that a customer can be guided through a series of automated IVR menus and find the answer to their question on their own. Giving customers the ability to solve some problems on their own will save your business resources.
This software also offers geographic routing, which is a huge benefit to large companies with branches around the globe. If your company is headquartered in the United States and receives a call from a customer in India, your business hours will not align. But with the geographic routing offered by IVR.
Additional Information:
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Minimum Order Quantity: 1 Month
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Service Location | PAN INDIA |
Communication Language | English, Hindi , Punjabi , Marathi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Service Location | Delhi,New Delhi |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Shift Timings | AnyTime |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
IVR or Interactive Voice Response system lets you manage your business calls efficiently by automatically responding to user queries and routing calls to concerned agents without any human intervention. It acts as a virtual receptionist for your business giving your brand a more professional look!
IVR will transfer calls to the right departments without compromising its speed & accuracy. There would be no call holding process as in the traditional PBX system. All the process works seamlessly without any human intervention that results in zero transfer error rate. Hence, makes a perfect customer calling experience.
Hide your personal number behind virtual number to maintain privacy between you and your customers.
Call recordingRecord your customers calls to resolve on-call disputes and train your staff with the help of call recordings.
Automatic call routing
Collect input about the callers’ requirement and routes call automatically to the right department.
Connect your callers with a pre-defined executive whenever they call on your IVR number.
Virtual receptionistInvest your capital in an IVR and reduce the human error rate by inculcating voice greeting in your business processes.
Call tracking
Track business calls and gets a detailed analytical report about the number of calls missed/received.
CLoudshope is a cloud-based call management system that provides business solutions that can improvise customer calling experience. With serving over 3000+ businesses worldwide, Cloudshope is one of the leading IVR providers in Delhi NCR and India. It comes with some exclusive features like IVR, Tollfree number, Virtual number, CRM integration, Live panel, etc.
CloudShope cloud-based IVR system assists businesses in customizing their IVR according to their business needs. They can segregate callers based on their geographical location to make callers experience more personalized. Through an IVR, customers can speak to the agents in their local language anytime.
Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Shift Timings | AnyTime |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Type Of Process | Inbound |
Service Location | India |
Type Of Calls | Domestic |
Communication Language | English, HIndi |
Shift Timings | AnyTime |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Omni-Channel Customer Service Contact and Call Centre Solutions
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 million contact center interactions per year in the cloud and on-premises.
Features: Personalized Appointment Reminders, Account Activations, Surveys, Refill, Reorder and Pickup Notifications Closing Announcements, Fundraising, Requests, Payment Reminders, Sales Calls, Fraud Alerts
Customer Engagement Solutions
C-Zentrix IVR is used by enterprises who wish to automate their responses to their customers and make it a personalized experience. This helps them reduce cost on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time round the clock.
Features: NxN level IVR nodes, XML-based IVR Creator, Real-time reporting for IVR nodes, Festival facility, After Calling hours IVR flow, APIs for integration with third-party applications and databases integration, payment gateway integration, PCI DSS certified, Robo Call facility, ASR and TTS facilities
World Class Telecom Solutions Since 1984
PEC has been creating innovative, bullet-proof software with a product line ranging from small scale voice mail systems to high-end dial out, and call testing programs, PEC is guaranteed to have a product to suit your computer telephony needs.
Features: Web-based reporting, Unlimited number of calls, Text to Speech, Speech recognition, Touch tone detection, Database Interaction, Call transferring, voice to email, Fax to email, out dial capability, Read/write text file, Launch Program
Connecting and Delivering Value
A Global Messaging and Digital Platform, 3m Digital, provides interactive voice and data services. They enable enterprises to interact with their customers & engage them with a complete end to end service platform which allows Enterprises to execute marketing.
Features: Messaging, Voice Solutions, Digital Marketing and Software & Applications Development.
Mobility. Convenience. Realization
Alliance has over the years’ demonstrated expertise in complete software product development. We have expertise in the field of enterprise-grade computer telephony components and e-business infrastructure software. We deliver the critical building blocks to serve the converging Internet and Telecommunication market segments.
Features: IVRS Based menu, CTI enabled CRM, Voice Logger, enhanced quality monitoring and optimize agent’s subject knowledge, SMS, Email and Fax integration, Dialer and ACD, Embedded Chat modules,real-time report and charts, analytical conclusions.
Delivering high value, comprehensive and reliable telecom solutions
ARIA is the original designer and developer of PC-based voice processing systems. ARIA provides the software and hardware to convert existing PC’s into efficient Voice Logger and Interactive Voice Response (IVR) systems as well to help you decide on a new PC-based telephony solution for your organization.
Features: Voice recognition, DTMF Inputs, CRM, Conferencing, voice logger.
One Source Solution Tele Contact
iTG India provides Computer Telephony Integration products, which mainly comprise of multi-channel contact center solutions, interactive voice response solutions, VoIP gateways & Tele PCX with support for Analog & T1/E1 interface, Carrier grade solutions which include TeleX C7 SS7 signaling gateways and multi-location VoIP-based enterprise communication solutions,
Additional Information:
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Minimum Order Quantity: 1 month
Product Brochure
Type Of Process | Inbound |
Service Location | IVR Number For Business in India |
Type Of Calls | Domestic |
Shift Timings | 24X7 |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Type Of Process | Inbound |
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Type Of Calls | Domestic |
Communication Language | English, Hindi , Punjabi , Marathi |
Shift Timings | 24X7 |
Location/City | Pan India |
Service Duration | 12 Month IVR Service Provider |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Additional Information:
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Minimum Order Quantity: 1 Piece
Product Brochure
Type Of Process | Inbound |
Software Category | IVR |
Type Of Calls | Domestic |
Shift Timings | 24X7 |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Service Location | India , PAN India |
Color | All |
Communication Language | Hindi, English |
Software Type | Cloud Based |
Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Communication Language | English, Hindi , Punjabi , Marathi |
Shift Timings | 24X7 |
Location/City | Pan India |
Service Duration | 12 Month IVR Service Provider |
Manpower Required | IVR Service Provider |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Provider |
Support Various Dialling | IVR Service Solution Provider |
Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Service Location | All India IVR Service Provider |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Shift Timings | 24X7 |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | IVR Service Provider |
Manpower Required | IVR Service Provider |
Start Date / Month | Immediate IVR Service Provider |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Provider |
Support Various Dialling | IVR Service Provider |
Additional Information:
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Minimum Order Quantity: 1 Month
Product Brochure
Type Of Process | Inbound |
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Type Of Calls | Domestic |
Shift Timings | IVR Service Provider |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | Monthly IVR Service Provider |
Manpower Required | IVR Service Provider |
Start Date / Month | Immediatly |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Provider |
Support Various Dialling | IVR Service Provider |
Additional Information:
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Minimum Order Quantity: 1 month
Also Provides | Multi Level Marketing Software |
Type | Online/Cloud-based |
Operating System | CloudShope |
Download Option | Free Download & Demo/Trial Available |
Language Support | English/Hindi |
Architecture | 32/64 Bits |
Deployment | On Server |
Database | Firebase |
Brand | CloudShope |
Training | Documentation |
License Duration | 3 Year |
Support | Business Hours, Online |
Mobile App | For Windows |
Country of Origin | Made in India |
Renovate your business call handling process by adding IVR layers to your business phone system.
Route your customers calls to the concerned departments automatically in a minimal amount of time with multi-level IVR.
Make your business sound professional in front of your callers by giving welcome greetings to your customers.
Engage your customers via audio offers, promotions, product updates with a multi-level IVR.
Save your agents’ & customers time by adding basic queries solution in your multi-level IVR panel.
Gather product related data of your customers by appending audio-based questionnaires into your multi-layer IVR.
Route your customer calls basis their geographical location to personalize your customer calling experience.
With an IVR, customers can connect with agents even after business hours. All they need is to dial business number after that their call gets routed to the concerned departments and available agents at that time. In case of unavailability, customers can drop a voicemail with their mentioned name and number.
Multi-Level Interactive Voice Response (IVR) systems can add multiple menus basis business requirements. Callers are asked to choose an option from audio menus and then based on their selection are given another set of menus. As a result, calls get routed to the right departments and concerned agents in a minimal amount of time.
Additional Information:
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Minimum Order Quantity: 1 Month
Type Of Process | CloudShope |
Service Location | Gurgaon, Pune, Jaipur ,Hyderabad |
Type Of Calls | CloudShope |
Communication Language | English, Hindi , Punjabi , Marathi |
Shift Timings | AnyTime |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Provide your customers with rich customer experience by integrating your telephony system with IVR. An IVR answers all the incoming calls with its auto-receptionist feature. You can personalise customers’ calling experience by playing a pre-recorded welcome message to greet your callers.
By using IVR in your business, you can attend to your customers 24*7. Self-service option let your callers resolve their query without any assistance. This automation reduces the workload of your agents and gives callers a speedy way to resolve queries.
Skill-based routing eases the calling process by intelligently forwarding the call to the best-suited agent. You can also quickly scale your telephony system on-demand without having to worry about the added infrastructure or price.
With sticky agent feature, callers can connect to the same agent they earlier had a conversation with. This feature provides quick and quality query resolution to customers. Integrating your telephony system with CRM facilitates an error-free and smooth customer experience.
On Servetel’s comprehensive real-time dashboard you can track and monitor all your live calls and agents. You can even whisper or barge in the ongoing call to assist your agents. And with our affordable plans, you are ensured to yield maximum return on investment.
Additional Information:
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Minimum Order Quantity: 1 Month
Service Location | Ghaziabad,New Delhi,Gurgaon,Faridabad,Noida,Greater Noida |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Communication Language | English,Hindi,Punjabi,Marathi |
Shift Timings | AnyTime |
Location/City | Mumbai |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
As a small business owner, the chances are high that you’ve already implemented some form of cloud communication at your company.
As of this writing, 94% of businesses use cloud technology for applications like phone systems, contact center software, file sharing and storage, and CRM solutions.
Cloud-based systems provide numerous advantages over premise-based communication solutions, including cost savings, reduced maintenance, and high security standards.
If you’re thinking of moving business communications to the cloud, one of the first steps to consider is a cloud IVR system.
But what is cloud IVR, what advantages does it offer small businesses, and which provider is the right fit for you? We’ll discuss all that and more in this post.
Table of Contents
Cloud-hosted IVR (Interactive Voice Response) is a SaaS solution that allows customers to make payments, connect to relevant agents, and more by interacting with automated voice prompts.
Pre-recorded call menus read out messages like “Press 3 to connect to the billing department,” or “Briefly state the reason for your call.”Customers can opt to respond by speech or by entering numbers into their phone keypad.
Using DTMF (Dual-tone multi-frequency) tones, voice recognition, and Natural Language Processing, the IVR system interprets what the caller needs assistance with and routes their calls to agents or additional IVR menus and voice prompts accordingly.
In other words?
Cloud IVR functions just like a regular IVR system, except that it operates within the cloud.
This means companies do not have to create, own, and manage an in-house IT infrastructure, on-premise IVR applications, and data centers.
Instead, the service provider owns the server that hosts the IVR platform. Companies rent space on that server by purchasing the provider’s cloud-based IVR tools, which are accessed and operated over the Internet.
Cloud-based IVR operates via a consumption-based pricing model, which means that companies will pay only for the number of resources they use on the server at large (usually via a monthly subscription with available add-ons or paid upgrades.)
The cloud eliminates the need to purchase on-premise PBX (Private Branch Exchange) that provides Automatic Call Distribution and IVR features.
Instead, cloud IVR uses SIP (Session Initiation Protocol) to provide IVR capabilities, transferring legacy IVR data and functionalities to the cloud.
Cloud-based IVR is scalable, monitored 24/7, and provides advanced IVR features without requiring companies to hire their own developers and maintain/manage their IVR systems in-house.
Though companies of all sizes benefit from IVR solutions, they’re especially beneficial for small businesses or startups that don’t have the resources for a fully-staffed contact center but still want to increase customer engagement.
They offer advanced features that allow for a high level of customer self-service, prevent you from having to hire more agents to deal with increased call volumes, optimize the agents you do have on staff, and keep operating costs down.
Advanced IVR Features
While on-premise IVR systems offer basic features, having access to advanced features often means expensive upgrades, constant API additions, and the need for an in-house development team.
Cloud IVR solutions, on the other hand, include robust features as a part of their packages and allow you to add-on even more features for an affordable price point — with just a few simple clicks
Additional Information:
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Minimum Order Quantity: 1 Month
Service Location | Gurugram , Patna, Kolkata , Pune |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Shift Timings | AnyTime |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.
In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.
Additional Information:
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Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | India |
Type Of Calls | Domestic |
Shift Timings | AnyTime |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Finding the best Cloud IVR Solutions for your business is now faster and easier! Compare prices, reviews, features, and get free consultation to find the perfect software.
25 Best Cloud Based IVR Service provider in India
Additional Information:
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Software Category | IVR Solution Provider |
Service Location | PAN INDIA |
Color | All |
Communication Language | Hindi, English |
Software Type | Cloud Based |
Mounting | Possible |
Power | Unlimited |
Temperature Range | 101 |
Size | NA |
Voice Logger Protocols | No |
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Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | Hyderabad , Kolkata, Mumbai , Pune , Chennai |
Type Of Calls | Domestic |
Communication Language | English, Hindi , Punjabi , Marathi , Telgu |
Shift Timings | AnyTime |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
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Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | Jaipur , Lucknow , Indore , Agra , Ludhiana , Surat |
Type Of Calls | Domestic |
Communication Language | English, Hindi , Punjabi , Marathi |
Shift Timings | AnyTime |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
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Minimum Order Quantity: 1 Month
Service Location | Chandigarh , Thane , Vadodara |
Communication Language | English, Hindi , Punjabi , Marathi |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
ACD | NO |
Brand | CLOUDSHOPE |
Channel | MONO |
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Minimum Order Quantity: 1 Month
Service Location | Bangalore,Mumbai,Kolkata,New Delhi,Noida,Lucknow |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Shift Timings | AnyTime |
Communication Language | English,Hindi,Punjabi,Marathi |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
The Lego Of Customer Communication
Powering 3 million customer conversations every day, CloudShope, is the building block that helps you stay in touch with your customers efficiently over calls and SMS. A Cloud Telephony Platform trusted by more than 1300+ companies of all sizes.
Features & Plans: Multi-level IVR, Personalised IVR, Recording, IVR menu customization, Real Time Notifications, Unlimited Channels & Channel Capacity, Visual Drag & Drop APIs, Daily Email Reports, Automated calls & SMS, Conditional call routing.
Unleash Your Business Potential with Fonebell Cloud Telephony Solution.
Fonebell offers comprehensive communication solutions to help meet customer expectations and sound professional. Their reliable on-premise communication tools establish smooth communication within the organization to boost business productivity.
Features & Plans: Audio conferencing, Automatic call transfer, Call audit and barging, Call queues, Unlimited Queues, Agent Login/out without reason, Queue reporting Skill-based routing, Call recording.
Building Customer Experience that Exceeds Customer Expectation.
Ameyo is an all-in-one software based communication solution, from Drishti-Soft Solutions, that manages end-to-end customer journeys. A powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.
Features: Auto call distributor, Virtual queue management, IVR, Missed call alert, call recording, voice blaster, Automatic call distributor, VQ Pass.
Opening the door to the world of Cloud Telephony
Microtel enables people to reach each other, businesses to find new markets and everyone to fulfill their potential. Across the India, We provide Voice SMS, Bulk Text SMS, Interactive Voice Response(IVR) System services for everyone, and much more for businesses.
Features: Sound, Record, Text to Speech, read/write IVR data into an uploaded excel sheet, DTMF, Call Transfer, Web API call, Conference, Multilingual greetings.
Connect. Communicate. Engage
Believe in building brands on intelligent cloud telephony solutions. Ozonetel also believes that communication doesn’t have to be as complex as it is. Their core offerings – CloudAgent and Brand Agent – redefine, simplify, and enhance the way in which you communicate, connect, and engage with your customers.
Features: Web-based IVR solution, Easy to configure Messages, Text to Speech conversion, Multi-level IVR Systems, Mobility, Skill-Based Routing, Priority Routing, Barge in and call monitoring, Real-time dashboards and reports.
Additional Information:
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Minimum Order Quantity: 1 Month
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Communication Language | English, Hindi , Punjabi , Marathi |
Shift Timings | AnyTime |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and IVR service provides appropriate responses in the form of voice, fax, call-back, e-mail and perhaps other media.
Let's know how we are the best IVR service provider in India but first things first, let's know about IVR.
Interactive voice response is the abbreviation for IVR call. Callers can communicate with a computer-operated phone system using voice recognition and DTMF sounds input via a keypad using this technology. In simple terms, an IVR system plays a pre-recorded voice that asks people to respond by hitting digits on their mobile phone's keypad to select an option.
IVR service provider in India
Every firm wishes to have a large customer base, which inevitably leads to a high call volume. Large call volumes have traditionally been difficult to handle, but with the IVR system, the process is simplified. An IVR service is a good technique to route calls because it settles the basic contact and, if necessary, forwards it to the appropriate agent. It helps to save time for both the agent and the customer.
Our IVR System Solutions are designed to cut the cost of phone calls to and from your company in half. At the same time, we provide your company with the combined strength of client service and a comprehensive marketing strategy. You can use our outsourced IVR Number for Business to acquire database access, adjust call flow, make call-backs, scale-up, and integrate with the web
IVR (Interactive Voice Response) is a technology that allows a computer to interact with people using DTMF tones and voice input from a keypad. In telecommunications, IVR allows customers to interact with a company's host system via speech recognition or a telephone keypad. All you have to do is search for an IVR service provider near me and you will find us. We can provide users with dynamically generated or pre-recorded audio to guide them through the process. Predictive dialer systems are not as intelligent as these systems. Banking Payments and Services, Retail Orders, Mobile Purchases, Utilities, Weather Conditions, And Travel Information can all be done with it.
We are IVR gurus and our IVR systems are used for outbound calling and are sized to manage big call volumes when placed in the network. The fundamental goal of an IVR call is to receive input, process it, and provide a call routing result from an automated attendant. You can set up your IVR system so that callers can either leave a recorded message or request a callback.
We are an IVR guru and provide one of the top IVR services in India, with round-the-clock support. We have a highly-skilled technical team that can assist you in resolving any concerns you may have. We have an ever-increasing number of dependable customers. Rather than selling you a good or service, we focus on providing high-quality services. We all know that in today's competitive environment if someone wants to improve their brand and commercial capabilities, quality work is the key to success.
Additional Information:
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Minimum Order Quantity: 1 Month
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Shift Timings | AnyTime |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.
In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.
Additional Information:
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Minimum Order Quantity: 1 Month
Service Location | PAN INDIA |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Shift Timings | AnyTime |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Additional Information:
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Minimum Order Quantity: 1 Month
Service Location | PAN INDIA |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Communication Language | English, Hindi , Punjabi , Marathi |
Shift Timings | 24X7 |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Additional Information:
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Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | PAN INDIA |
Type Of Calls | Domestic |
Communication Language | English, HIndi |
Shift Timings | 24X7 |
Location/City | Pan India |
Service Duration | 12 Month |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Additional Information:
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Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | Delhi , New Delhi, Old Delhi , Cannaught Place |
Type Of Calls | Domestic |
Shift Timings | AnyTime |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | 12 Month IVR Service Provider |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Some customers do not like the experience of feeling as though they must ‘talk to a machine’. Customers prefer using live chat vs chatbots. Brands will have to be able to balance these consumer needs with their desire for efficiency. One potential solution might be to offer a ‘select 0 to speak with an operator’ option for those who want to skip over the automated menu options.
Menus Are Confusing
There may also be some customers who have trouble successfully using automated menus and lists. For example, some customers may struggle to keep track of all the different menu options or determine what category their precise need fits into. Others may become increasingly frustrated if they find themselves engaging with multiple menus before they get to speak with a live representative. Often businesses who want to address this shortcoming will focus on creating short, efficient menu options as well as options for reaching an operator at any time.
Constant Upkeep
Companies also do need to make sure they take the necessary time to invest in the system. If they do not, then they could end up creating a system that has an unclear voice providing the menu options– which exacerbates the issues, poorly organized menus, or other inefficiencies that will cancel out any benefits the organization might have received. Taking the time to research effective IVR menu options, investing in a quality voice recording, and otherwise creating a high-quality IVR system can result in a tremendous difference in the customer experience.
Frustrated Customers
Brands also need to make sure that any potential buyers that contact their organization feel the personalized service that the brand is trying to create. If customers call, feeling ready to buy, but then get directed to endless menu phone trees, they may begin to feel ignored or not prioritized. The IVR system needs to take into account active buyers and be able to direct them to the best sales representatives so they can receive the personal attention they need to complete their purchase.
Does My Business Need Hosted IVR?
Determine whether your business needs to invest in an IVR by considering your response to these three questions.
Does your business need a better system to manage call flow?
If your company struggles to effectively and efficiently manage incoming calls, then an IVR might be needed. If your employees find themselves regularly wasting time answering mundane phone calls, when they could be completing tasks that would more directly impact the business’s revenue, then the self-service may be the solution. Similarly, if the employees find themselves inundated with regular calls and struggling to get the potential customers to the right department, then a computerized call tree may be just the investment the company should consider.
Do you need to improve efficiency for callers?
You also need to consider the experience for your callers and your level of customer engagement. If your callers often struggle to get the answers they need from your employees, then an IVR can help. If callers regularly get transferred multiple times between different departments and feel frustrated by their struggles to reach the people who can actively help them, then having a computerized system that will direct them exactly where they need to go can improve the level of customer care and create a better impression for your brand.
Additional Information:
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Minimum Order Quantity: 1 Month
Service Location | IVR Service Provider in India |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Shift Timings | 24X7 |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | 12 Month IVR Service Provider |
Manpower Required | No |
Start Date / Month | Immediate |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
If you have questions about what exactly an IVR is and how it can save you money, you are not alone. Before making any decision, it is important to fully understand what the IVR system cost to your business is. In this article, we will break down some of the most popular IVR providers and what costs come with their IVR systems.
Related: Learn more about our cloud IVR system
we firmly believe we provide the best pricing and services, but we also realize we may not be a perfect fit for everyone. We hope you find the information in this article to be helpful and up to date, and if you see any discrepancies, please reach out. We are always updating our content to be the most helpful and up to date as possible!
In this article, you'll learn about:
In order to understand what kind of IVR is the best for your business, we must first understand the different kinds of IVR systems available, as it will be a major factor in determining the cost to your business.
There are two different types of IVR systems - on-premise and cloud systems. On-premise simply means the hardware and servers are stored somewhere within your business, and cloud means the hardware is stored elsewhere. Typically, cloud IVR systems are more affordable as they require no equipment or maintenance.
IVR System CostsMany providers offer IVR capabilities as part of their virtual number plans, while others charge by the minute or call handled via the IVR. If you're getting a more basic IVR from a virtual number plan, you may have to buy a more advanced plan to access this feature. Plans that charge by the minute can be costly, as some providers charge 999 Per Month.
If you're an enterprise sized business and have complex IVR needs, you may need to get a custom quote from these providers to accurately determine the cost.
Flex - a serverless contact center platform
Studio* - easily create intelligent IVR flows with no coding required
*underlying communutaions costs apply
offers an affordable and easy to use IVR solution that is included with their VoIP phone systems. They offer tiered pricing based on how many users you have on your plan:
Additional Information:
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Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | Bangalore,Mumbai,Kolkata,New Delhi,Noida,Lucknow |
Type Of Calls | Domestic |
Shift Timings | IVR Service Solution Provider |
Communication Language | English,Hindi,Punjabi,Marathi |
Location/City | Pan India |
Service Duration | IVR Service Solution Provider |
Manpower Required | IVR Service Solution Provider |
Start Date / Month | IVR Service Solution Provider |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Solution Provider |
Support Various Dialling | IVR Service Solution Provider |
Additional Information:
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Minimum Order Quantity: 1 month
Service Location | Bangalore , Mumbai , Kolkata , New Delhi , Noida , Lucknow |
Type Of Process | Inbound |
Type Of Calls | Domestic |
Shift Timings | 24X7 |
Communication Language | English, Hindi , Punjabi , Marathi |
Location/City | Pan India |
Service Duration | Monthly IVR Service Provider |
Manpower Required | No |
Start Date / Month | Immediate IVR Service Provider |
Inbuilt Hard Disk For Recording And Data Storage | IVR Service Solution Provider |
Support Various Dialling | YES |
Interactive Voice Response (IVR) is a technology allowing humans to interact with phone systems through DTMF tones input via keypad, or by speech recognition.
Interactive Voice Response is not necessarily related to VoIP technology.
An example of IVR is when you call a company or business, and then you hear “press 1 for technical assistance, press 2 for sales support, press 0 to speak to the operator”.
After you make your choice, your call is routed to an extension/call queue, or, for example, a voice message is reproduced to you. Otherwise you enter an IVR submenu which offers more options that you can select.
Thanks to Interactive Voice Response service in some cases it is possible to completely avoid human intervention, for example, you can call your GSM operator and you can add funds to your account or you can call your bank to receive an up-to-date account information – all this without speaking to the operator, simply by following the voice commands. IVR technology is often used to make automated telephone surveys when the called user is asked to answer questions by pressing digits.
In this way, by minimizing or even avoiding the human interference, IVR allows the companies to handle higher volumes of phone calls, reduce costs and improve the customer satisfaction.
Automated attendant (Auto-attendant, AA, or virtual receptionist) functions as DISA (Direct Inward System Access).
As to IVR, it is a more intelligent and sophisticated version of an auto attendant, which offers an advanced level of interaction with the telephone system.
At each step (node), you can set up the IVR application to route the call to a specified destination (extension, call queue, whatever) or to send the call to another IVR submenu.
As a rule, callers are invited to select different options by pressing the digits.
IVR application is usually set up via a Graphical User Interface, which allows a user with little to no technical knowledge to create and to deploy complicated IVR trees in minutes.
Additional Information:
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Minimum Order Quantity: 1 Month
Type Of Process | Inbound |
Service Location | PAN INDIA |
Type Of Calls | Domestic |
Communication Language | English, HIndi |
Shift Timings | AnyTime |
Location/City | Pan India |
Service Duration | 12 Month Outbound IVR Service Provider |
Manpower Required | No |
Start Date / Month | Immediatly |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
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Usage/Application | UNLIMITED |
Brand | CLOUDSHOPE |
Integration | Possible |
Support | 24*7 |
Country of Origin | Made in India |
Additional Information:
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Service Location | PAN INDIA |
Communication Language | ANY |
Inbuilt Hard Disk For Recording And Data Storage | YES |
Support Various Dialling | YES |
Start Date / Month | Immediate |
Shift Timings | 24X7 |
Service Charge | 999 |
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