Cloudshope Technologies Private Limited

Interactive Voice Response (IVR) System for Call CentersIdentify and Route Every Customer Call To The Best Suited Agent based on Caller’s Input with an Intelligent IVR system

What is IVR?Interactive Voice Response (IVR) is a technology to automate your inbound calls by allowing businesses to interact with customers through pre-recorded voice messages with DTMF input using a keypad. An IVR system interacts with callers, gathers some essential information, and routes call to the appropriate agents.


Why Do Businesses Need IVR?There are a number of benefits of an IVR software solution for different industries. For eg. A banking IVR can be used by customers to know their bank balance while freeing the customer service executive time to manage critical queries. Among others, an IVR solution helps to increase customer service efficiency, handle incoming call spikes ,boost customer satisfaction when complemented with auto call backs. If set up correctly it can uplift your customer experience.

What are different types of IVR System?

IVR for Self-ServiceAn IVR System or automated voice allows businesses to service high call volumes at a lower cost. It can identify and route callers, and resolve their queries without transferring to a live agent. Calls are transferred to live agents only when the caller requires further assistance.

Hosted IVRWhen an IVR solution is installed on a hosted software platform, it allows businesses to access the IVR application on the internet. This enables businesses to deliver 24/7 customer service, even after office hours. It helps you gain loyalty and improve customer satisfaction rates.

Agent-Assisted IVRAn agent-assisted IVR software helps a contact center to optimize its operational costs while delivering consistent customer service. The agent can dynamically direct pre-recorded messages to initiate a conversation with the customer, without the customer knowing about the agent’s involvement.

Agent-Assisted IVRAn agent-assisted IVR software helps a contact center to optimize its operational costs while delivering consistent customer service. The agent can dynamically direct pre-recorded messages to initiate a conversation with the customer, without the customer knowing about the agent’s involvement.

When Do Businesses Use an IVR Number?

Automate Customer CareProvide the callers with an option to self-serve while automating routine queries.

Collect FeedbackAn IVR dialer is an effective channel to gather callers’ feedback or run a survey

After Hours Customer SupportPlay a pre-recorded message mentioning you are closed and your office timings for post office hours calls.

Personalized ExperienceCustomize your IVR flow and messaging based on callers’ region, transaction history, or other relevant factors

Reduce Operational CostsIVR systems replace a receptionist or a customer service agent who answers calls and directs calls to agents

Improve First Call ResolutionDirect callers to the most appropriate department and qualified agent to avoid call transfer and increase customer satisfaction.

Design Personalized IVRDesign an IVR according to your business needs. You can define your personalized IVR flow with IVR scripts, professional greetings, call waiting music, specific actions on different numbers, and more. Smart IVR optimization ensures that your IVR script aligns with the overall messaging of your business to maintain consistency and hassle-free customer engagement.
Redefine FlexibilityExperience a high level of flexibility while designing your IVR flow with configurable workflows. Recording and playing custom prompts, intelligent call routing, queue management, or defining about business hours – everything can be done with simple drag and drop options via
Synthesizer.

Additional Information:

• Item Code: 000123
• Production Capacity: IVR Service Solution Provider
• Delivery Time: IVR Service Solution Provider
• Packaging Details: IVR Service Solution Provider in India Self Service Automation Free-up your customers from waiting to talk to an agent or customer support team for common queries. Let your Interactive Voice Response System do it for you. A dynamic IVR system reduces the workload of the agents and lets them pay their attention to more pressing matters and encourage the customers to be self-reliant to solve their issues. Let the Agents See Conversation Context Make your agents informed about the IVR data as per the DTMF input of the caller using a configurable iFrame available in the agent’s toolbar. Here the agent can view all the relevant data so when the customer calls again to talk to an agent or while their first call is transferred to an agent, she/he should be able to view the IVR inputs entered to better understand the customer’s problem. Manage High Call Volume with Customized Call Flows Ameyo’s advanced IVR Solution offers configurable controls such as play advertisement, play a specific message during peak call traffic. Additionally, you can also configure the node flow to map a backup agent for your high-value customers in case of preferred agent routing. So, even if the relationship manager is not available, the mapped agent can attend to the caller and resolve their query. How does an IVR system works An Interactive Voice Response (IVR) system allows businesses to enable their customers to self serve by configuring multiple IVR options. For example – a Bank IVR can configure multiple self-serve options like – Press 1 – Know Your Balance Press 2 Credit card related Information Press 3 Demat account-related information Press 4 Current account-related information Press 5 Talk to Agent Press 6 Go back to the previous menu.

Finding the best Cloud IVR Solutions for your business is now faster and easier! Compare prices, reviews, features, and get free consultation to find the perfect software.

Change the game in your favour in today’s competitive marketplace, by giving your customers the best experience when they deal with you. Turn towards leasing out Hosted Interactive Voice Response to achieve this seamlessly, and that too at reduced business costs.


PERSONALISE CUSTOMER EXPERIENCE AND BOOST BUSINESS WITH HOSTED IVR

Your customers expect service round-the-clock. With Cloudshope Multilevel Hosted Interactive Voice Response (IVR), you can do a lot more than meet your customer’s need. What this means is every time a customer or potential customer calls you, no matter the time, the call is answered. Now your customer can connect to the right department, or automated call flow, or speak to the right agent, or service executive, and have their queries answered and their job done, in an instant. That’s satisfaction.

UNLOCK NEW BUSINESS POTENTIAL WITH CLOUDSHOpe HOSTED IVR SERVICES.

• Radically improve customer service: Customers can now reach the agent they want in faster, simpler and on their terms.
• Service in-bound inquiries anytime: Your calls will be answered 24/7, 365 days a year, so you never lose out.
• Get real-time reporting, call-recording, analytics: keep track of conversations, improve service, and delight customers.

MAKE EVERY CALL COUNT.

With Cloudshope Multilevel Hosted IVR, you can create and automate multiple levels in your IVR, ensuring each call-flow is unique. What’s more, the simplicity and speed of implementation coupled with the cost-efficiencies make Hosted IVR a no-brainer.

Interactive Voice Response for business

Use IVR to make it easy for your customers to connect with sales-support on phone with voice and keypad inputs

Keep your business open 24*7 with IVR

 

Interactive voice response or IVR allows your customers to interact with your business anytime, right on their phone. If you have called the helpline of a bank or any business, you probably might have interacted with an IVR system.

 Greet customers with a personalized message in the IVR menu.

Let customers interact with your business through IVR options.

Keep your business support open even when your support executives are away.

 Automate a part of the call handling process and boost employees’ productivity

With a cloud-based IVR system, your business can handle an unlimited number of calls from customers and prospects giving you enough room to scale your business.

Why does your business need an IVR solution?

IVR or Interactive Voice Response system lets you manage your business calls efficiently by automatically responding to user queries and routing calls to concerned agents without any human intervention. It acts as a virtual receptionist for your business giving your brand a more professional look

Provide 24*7 customer support

With IVR, you provide your customers with a way to connect with your business whenever they want to. When customers call on your IVR number, they can choose from the options available in your IVR menu. Based on customer inputs, the IVR system automatically routes the calls to the appropriate person in your team. If the agents are not available, customers are provided with the option to leave a voice message so that your agents can get back to them once they come online. With an IVR number, your business stays up 24*7 and that’s a ticket to greater customer satisfaction and better brand loyalty.

Better marketing with IVR

IVR is a proven marketing tool that you can use in every aspect of the customer journey. From welcoming customers and collecting their information to providing support and maintaining relationships, IVR can help with that all. Using an IVR number in your marketing campaigns and brand advertisements, you can spark conversations from new customers, delight them with your services and turn into loyal fans. IVR can also be used to collect feedback from your customers with few taps which can make them feel valued while providing invaluable insights to improve your business.

Features of IVR

 

Live panel

Track live calls and see real-time call logs and statistics in the live call dashboard.

Call recording

Record all your IVR calls on a secured cloud to monitor quality and provide better training to staff.

CRM integration

See your customer details and history on screen as and when they call you.

Remote teams

Empower your support teams to work from anywhere anytime with a cloud-based portable IVR number.

IVR menu

Greet your customers with customized messages and connect them with the right agents using IVR options.

Call reports

Get better call insights with daily, weekly, and monthly call analytics reports for data-driven business decisions.

Premier customer support

At CloudShope we ensure round-the-clock support for all customers. We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith that 7000+ companies bestow upon us for their business calls management. As CloudShope customer, you will be entitled to our premier customer care, 24*7. Whenever you need technical help, need to add a new feature, or need any help with your IVR number, you can always call us toll-free at 1800-313-8282 and our customer support team will be with you with a solution.

IVR with smart features

The IVR number provided by CloudShope comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. Cloudshope IVR number is based on the cloud. You neither have to set up any hardware nor spend money on capital expenditure. CloudShope provides an online set up of IVR numbers. Once you sign up, our team will set up your business IVR number in less than one business day.

Additional Information:

• Item Code: 801730
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Hosted IVR Solution for High Customer Satisfaction List of Hosted IVR Features to improve inbound call center experience Customized IVR Call Flow Customized IVR Call Flow Drag and Drop IVR Designer Drag and Drop IVR Designer Prompts Personalized Prompts After-Business-Hour 24/7 Availability IVR Self Service IVR Self Service IVR-Call-Routing IVR Call Routing Flexible Deployment model Flexible Deployment model Multi-level IVR Multi-level IVR Skill-based Routing Skill-based Routing Voice Logger Voice Logger Office Hour Management Office Hour Management Report-Dashboard Call Reporting & Dashboards Never Miss a Business Lead Respond to all calls and address customer queries professionally. Reduce caller waiting time and direct them to the concerned department or agent if required Position as an Enterprise Make your company appear larger than it actually is while enhancing your company¿¿¿s image and gaining loyal customers using a holistic customer care system. Listen to Your Customers Listen to actual conversations happening live or previous recordings to understand the true voice of the customers and the quality of customer handling experience No need for big, traditional infrastructure As the complete setup is over the cloud, you do not have take burden or worry about additional, unwanted space in your premises for huge IT infrastructures When a caller(customer) dials the IVR number (of your company), the CTI card handles the telecom signaling, call connection part. IVR Application receives the call, play WAV files(audio files), detect DTMF digits or does speech recognition, retrieves information as per the DTMF or Speech Command and play the required wav files as per the scenario. Basically, the IVR discovers the purpose of the call, gathers information from the callers, routes the calls automatically, segments the calls by priority and enable the companies to supply agents for resolving the complex customer issues.

Top 20 IVR Providers In India For All Your Business Calls!

Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn’t going to be economical.

Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.
If you are a business trying to figure out which IVR Provider to go to, this is the right post for you! We researched about some of the best IVR Providers in India and curated a list to make your choices much easier.

So here is the list of the Top 20 IVR Providers in India to help you with your business calls!

The Lego Of Customer Communication

Powering 3 million customer conversations every day, Exotel, is the building block that helps you stay in touch with your customers efficiently over calls and SMS. A Cloud Telephony Platform trusted by more than 1300+ companies of all sizes.

Features & Plans: Multi-level IVR, Personalised IVR, Recording, IVR menu customization, Real Time Notifications, Unlimited Channels & Channel Capacity, Visual Drag & Drop APIs, Daily Email Reports, Automated calls & SMS, Conditional call routing.

Unleash Your Business Potential with Fonebell Cloud Telephony Solution.

Fonebell offers comprehensive communication solutions to help meet customer expectations and sound professional. Their reliable on-premise communication tools establish smooth communication within the organization to boost business productivity.

 

Features & Plans: Audio conferencing, Automatic call transfer, Call audit and barging, Call queues, Unlimited Queues, Agent Login/out without reason, Queue reporting Skill-based routing, Call recording.

Building Customer Experience that Exceeds Customer Expectation.

Ameyo is an all-in-one software based communication solution, from Drishti-Soft Solutions,  that manages end-to-end customer journeys. A powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.

 

Features: Auto call distributor, Virtual queue management, IVR, Missed call alert, call recording, voice blaster, Automatic call distributor, VQ Pass.

Opening the door to the world of Cloud Telephony

Microtel enables people to reach each other, businesses to find new markets and everyone to fulfill their potential. Across the India, We provide Voice SMS, Bulk Text SMS, Interactive Voice Response(IVR) System services for everyone, and much more for businesses.

 

Features: Sound, Record, Text to Speech, read/write IVR data into an uploaded excel sheet, DTMF, Call Transfer, Web API call, Conference, Multilingual greetings.

Additional Information:

• Item Code: 560098
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Connect. Communicate. Engage Believe in building brands on intelligent cloud telephony solutions. Ozonetel also believes that communication doesn¿¿¿t have to be as complex as it is. Their core offerings ¿¿¿ CloudAgent and Brand Agent ¿¿¿ redefine, simplify, and enhance the way in which you communicate, connect, and engage with your customers. Features: Web-based IVR solution, Easy to configure Messages, Text to Speech conversion, Multi-level IVR Systems, Mobility, Skill-Based Routing, Priority Routing, Barge in and call monitoring, Real-time dashboards and reports. Better information, motivation and control with IVR Guru IVR guru provides easy control on clients as well as employees. Accelerate business with a faster pace and less effort with IVR Guru. Features & Plans: Virtual phone number, B2B lead generation, Employee tracking system, Customer lead management, Lead Identification, Lead Grading, Lead Distribution, Lead Nurturing. Leader in Business Solution Services Since 2009 WebXion offers cloud-based IVR Service at Most affordable rates with an assurity that all calls are recorded in their web based call log panel in real time. Features: Custom IVR Call flow, Custom Welcome Message recording, Custom auto response message, Detailed call logs, Data storage. Free voice calls, Information at your fingertips Phonon has been the pioneer and leader in providing Instant Call-Connect solutions including Click-to-Call. Phonon has developed enterprise-ready customer connect solutions that are platform independent. These allow users to connect to the company representatives through easy web-call-backs and get information at their fingertips. Features: Flexibility to record customer response through key-press, NDNC Compliance, Pan India Presence, Campaign Tracking and Reporting, Multi-Lingual Support, Unrivaled Security measures, Ready Made APIs.

Multi-level IVR is an automated phone system that acts as an auto-receptionist by offering self-help features. When someone from an external number calls, they are guided through a series of self-service prompts. The caller eventually finds the answer to their question or is routed to the representative that can best assist them.

This software is the next step up from single level IVR. Each performs the same functions but at different levels. When someone calls a single level IVR system, they are met with a series of prompts. For example, “Press ‘1’ to speak with sales, press ‘2’ for customer support, etc…” After a caller performs one of these actions, they’re routed to a representative, and that’s that. These tools enhance this offering by providing various levels of IVR menus.

These systems can let a caller select their language, dial a number to be routed to another team and run through sub-menus after that. This IVR is ideal for large companies with multiple products and services. As single-level IVR doesn’t get as granular as multi-level, it’s the perfect fit for small businesses looking to automate incoming calls.

Single-level IVR, however, shouldn’t be confused with an auto attendant. Both types of software are used to route incoming calls, but that is the limit of an auto attendant’s capabilities. These platforms are simply designed to route a caller to the correct mailbox and can play hold music while they search for the correct destination.

IVR is a more advanced tool than that. Not only do they route calls, but IVR can also handle simple yes/no prompts. They can also process and store a customer’s contact information. If you simply want to automate the routing of inbound calls, an auto attendant is the way for your business to go. IVR is better suited for businesses that offer the ability to complete self-service tasks over the phone.

What are the Benefits of Multi-Level IVR?

With its advanced automation features, this software can offer a host of benefits to your business and customers alike. For one, implementing these tools will act as a huge timesaver for your team and its customers.

These platforms automatically route callers to the right department or voicemail inbox. So if someone calls hoping to speak to your sales team, they just have to press a series of buttons to get there. With these tools, human representatives will no longer have to perform the tedious task of fielding and transferring calls.

Quicker calls will lead to higher customer satisfaction. 33% of customers are most frustrated by having to wait on hold. With those holds typically come call transfers and customers having to repeat themselves to various agents. The more complex their issue, the more often they will probably have to do this. IVR omits those long wait times.

The IVR menus and sub-menus offered by these tools mean that customers can quickly find the answer to their question. Customers value quick and effective responses, so this will improve their satisfaction with your business.

Those quick resolutions often come from IVR’s self-service features. Say you have a customer looking to inquire about a balance on their account. These self-service features mean that a customer can be guided through a series of automated IVR menus and find the answer to their question on their own. Giving customers the ability to solve some problems on their own will save your business resources.

This software also offers geographic routing, which is a huge benefit to large companies with branches around the globe. If your company is headquartered in the United States and receives a call from a customer in India, your business hours will not align. But with the geographic routing offered by IVR.

Additional Information:

• Item Code: 400327899
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: This is possible because IVR is available 24/7. By implementing this software, you can offer your customers support at any time without having to hire an additional team. If a customer is experiencing an issue with your product, they can call whenever to attempt to solve that problem with the self-service offerings that this software provides. If they cannot solve the question on their own, they can leave a message for the next available representative. Conclusion: Enhance Your Customer Experience This software is a simple way to revolutionize your business. If you have customers and employees around the globe, these tools are a great way to ensure your business is providing top-tier service. They¿¿¿ll save you time, money and frankly make routing an influx of inbound calls so much easier than it was before. Take a look here for more information on top IVR systems.

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Additional Information:

• Item Code: 000231
• Production Capacity: Unlimited
• Delivery Time: Instant
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Best rated IVR provider in Delhi NCR for your business

Re-define your customer calling experience with an Interactive voice response.
Why does your business need an IVR solution?

IVR or Interactive Voice Response system lets you manage your business calls efficiently by automatically responding to user queries and routing calls to concerned agents without any human intervention. It acts as a virtual receptionist for your business giving your brand a more professional look!

Ensure 24X7 availability to your customersIVR acts as a virtual receptionist for your customers round the clock. With the help of an IVR, customers can connect with agents all the time irrespective of geographical location and time. In addition, it also allows them to drop a voicemail after office hours when no agents are available to answer the calls.
Transfer error rate reduction

IVR will transfer calls to the right departments without compromising its speed & accuracy. There would be no call holding process as in the traditional PBX system. All the process works seamlessly without any human intervention that results in zero transfer error rate. Hence, makes a perfect customer calling experience.

Call masking

Hide your personal number behind virtual number to maintain privacy between you and your customers.

Call recording

Record your customers calls to resolve on-call disputes and train your staff with the help of call recordings.

 

Automatic call routing

Collect input about the callers’ requirement and routes call automatically to the right department.

Sticky agent

Connect your callers with a pre-defined executive whenever they call on your IVR number.

Virtual receptionist

Invest your capital in an IVR and reduce the human error rate by inculcating voice greeting in your business processes.

 

Call tracking

Track business calls and gets a detailed analytical report about the number of calls missed/received.

Enhanced customer calling experience with best IVR service provider

 

CLoudshope is a cloud-based call management system that provides business solutions that can improvise customer calling experience. With serving over 3000+ businesses worldwide, Cloudshope is one of the leading IVR providers in Delhi NCR and India. It comes with some exclusive features like IVR, Tollfree number, Virtual number, CRM integration, Live panel, etc.

Multilingual IVR

 

CloudShope cloud-based IVR system assists businesses in customizing their IVR according to their business needs. They can segregate callers based on their geographical location to make callers experience more personalized. Through an IVR, customers can speak to the agents in their local language anytime.

Additional Information:

• Item Code: 40056743
• Production Capacity: Unlimited
• Delivery Time: Instant
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• Item Code: 30045612
• Production Capacity: Unlimited
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Omni-Channel Customer Service Contact and Call Centre Solutions

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 million contact center interactions per year in the cloud and on-premises.

Features: Personalized Appointment Reminders, Account Activations, Surveys, Refill, Reorder and Pickup Notifications Closing Announcements, Fundraising, Requests, Payment Reminders, Sales Calls, Fraud Alerts

Customer Engagement Solutions

C-Zentrix IVR is used by enterprises who wish to automate their responses to their customers and make it a personalized experience. This helps them reduce cost on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time round the clock.

 

Features: NxN level IVR nodes, XML-based IVR Creator, Real-time reporting for IVR nodes, Festival facility, After Calling hours IVR flow, APIs for integration with third-party applications and databases integration, payment gateway integration, PCI DSS certified, Robo Call facility, ASR and TTS facilities

World Class Telecom Solutions Since 1984

PEC has been creating innovative, bullet-proof software with a product line ranging from small scale voice mail systems to high-end dial out, and call testing programs, PEC is guaranteed to have a product to suit your computer telephony needs.

 

Features: Web-based reporting, Unlimited number of calls, Text to Speech, Speech recognition, Touch tone detection, Database Interaction, Call transferring, voice to email, Fax to email, out dial capability, Read/write text file, Launch Program

Connecting and Delivering Value

A Global Messaging and Digital Platform, 3m Digital, provides interactive voice and data services. They enable enterprises to interact with their customers & engage them with a complete end to end service platform which allows Enterprises to execute marketing.

 

Features: Messaging, Voice Solutions, Digital Marketing and Software & Applications Development.

Mobility. Convenience. Realization

Alliance has over the years’ demonstrated expertise in complete software product development. We have expertise in the field of enterprise-grade computer telephony components and e-business infrastructure software. We deliver the critical building blocks to serve the converging Internet and Telecommunication market segments.

 

Features: IVRS Based menu, CTI enabled CRM, Voice Logger, enhanced quality monitoring and optimize agent’s subject knowledge, SMS, Email and Fax integration, Dialer and ACD, Embedded Chat modules,real-time report and charts, analytical conclusions.

Delivering high value, comprehensive and reliable telecom solutions

ARIA is the original designer and developer of PC-based voice processing systems. ARIA provides the software and hardware to convert existing PC’s into efficient Voice Logger and Interactive Voice Response (IVR) systems as well to help you decide on a new PC-based telephony solution for your organization.

 

Features: Voice recognition, DTMF Inputs, CRM, Conferencing, voice logger.

One Source Solution Tele Contact  

iTG India provides Computer Telephony Integration products, which mainly comprise of multi-channel contact center solutions, interactive voice response solutions, VoIP gateways & Tele PCX with support for Analog & T1/E1 interface, Carrier grade solutions which include TeleX C7 SS7 signaling gateways and multi-location VoIP-based enterprise communication solutions,

 

Additional Information:

• Item Code: 110023
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Empowered Communication. Superior Experience. Cube Software Private Limited established in the year 1991, are engaged in offering CTI Products like Contact Center Solution/Quick Dialer, Voice Logger, IVRS, Voice Mail, Screen Logger, Call Billing Software, Conference Bridge, Fax Server, CRM, SMS Server, PMS, Digital Display Boards etc. Features: Easy to Install and Configure, User definable call flows, Call flow wizard, Email Support, user-friendly interface, Database Connectivity, Text-to-Speech, Fax Support, Scalable Architecture, Outbound Auto Dialer, Advanced call screening, Call switching options SAN Softwares helps you to Optimize your sales process, Run marketing campaigns, Wow your customers with seamless support using its communication platform. Call Center solutions, IVR, Dialers, SMS, USSD, Chat are all available. Features: Two-way interaction with the caller, Automatic call distributor (ACD) systems, touch-tone, pre-recorded voice prompts. Speech Recognition Applications, IVR Platform, Customer Care Solutions. Hexolabs is a provider of products, hosted-on-demand services, and VAS over mobile, mobile web, and web platforms to Wireless Carriers, Enterprises, and Media Companies. The company was founded in collaboration with the Indian Institute of Technology- Kanpur, India Features: Customized IVR platform, customized solutions addressing your requirements, custom develops IVR software solutions, design, develop and maintain IVR software solutions. Worldwide Leader in IT Cisco Systems, Inc. is an American multinational corporation technology company headquartered in San Jose, California, that designs, manufactures and sells networking equipment worldwide. It is the largest networking company in the world. Features: Unique and personalized IVR service, state-of-the-art IVR services, Easy-to-use IVR service creation environment, intelligent IVR application, Enhanced call control, platform management, speech integration and reporting services

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Better Efficiencies, Happier Customers

Change the game in your favour in today’s competitive marketplace, by giving your customers the best experience when they deal with you. Turn towards leasing out Hosted Interactive Voice Response to achieve this seamlessly, and that too at reduced business costs.

IS IVR Software or Piece of Hardware?

Telephony equipment, software applications, a database, and supporting infrastructure can all be found in IVR systems. An enterprise can run an IVRS in-house by purchasing the necessary software and infrastructure or using a monthly fee-based IVR hosting service.

What is Hosted IVR, How Does it Work?

Here is the hosted IVR meaning. IVR (interactive voice response) is a feature of an automated business phone system that is known to interact with callers and collect information by presenting them with a select range of options. It then takes action based on the caller's responses via the telephone keypad or voice response.

What is an Example of Hosted IVR Service Provider?
When you contact a corporation or business and hear "press 1 for technical assistance, press 2 for sales support, press 0 to speak to the operator," it is an example of IVR. Following your selection, your call is directed to an extension/call queue, or a voice message, for example, is replayed to you.

What are the main characterstics of an IVR Service Provider

The top IVR features are Call Assistance, Self Service, Information Source, Multi-Language Options, Number Identification, Surveys and Polls, and Text to Speech.

What is the significance of the best IVR service Provider?
IVR (interactive voice response) is a telephony menu system that allows callers to be identified, segmented, and routed to the most appropriate agent within your team using the dial pad. It is a simple and effective method for lowering costs and increasing efficiency in any business.

In Clinical Trails, What is IVRS?
nteractive Voice Response Systems (IVRS) refers to the use of the telephone solely as a technology interface in a clinical experiment. Before internet-connected PCs were ubiquitous, IVRS was created as a mechanism to introduce computerised randomisation and medication management functions to research sites.

In Banking what is hosted IVR?

IVR transactions, or Interactive Voice Response, are telephone transactions in which you enter your credit card number to an automated system to make a payment to a vendor to purchase goods, services, or other items.

What are the many types of IVR calling Software?
Inbound and outbound IVR services are the two most common forms. As previously stated, inbound IVR systems handle incoming calls, and outbound IVR systems make calls using either fully or partially automated dialling.

What is the difference between a cloud based IVR solution and an automated call distribution system (ACD)

IVR service provider in India offers a service that is an automated voice response menu that intelligently navigates callers through options, whereas ACD is a type of automatic call routing based on many parameters.

What are the disadvantages of USing hosted IVR solution?
The most significant downside of the services of hosted IVR vendors is that many individuals loathe conversing with machines. Telephone menus and lengthy instructions may be difficult for older persons to understand. The slowness of various phone menus often irritates younger callers. The menus are excessively long.

Additional Information:

• Item Code: 55003876
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: utomated answering systems commonly use an IVR tree, or Interactive Voice Response Tree, to route calls to the appropriate party. This is an example of call routing for a car dealership that you can avail from the best IVR service provider in India.

What are the many type of IVR calling software?

Inbound and outbound IVR services are the two most common forms. As previously stated, inbound IVR systems handle incoming calls, and outbound IVR systems make calls using either fully or partially automated dialling.

What is the difference between a cloud based IVR solution and an automated call distribution system?

IVR service provider in India offers a service that is an automated voice response menu that intelligently navigates callers through options, whereas ACD is a type of automatic call routing based on many parameters.

What are the disadvantage of using hosted IVR solution?

The most significant downside of the services of hosted IVR vendors is that many individuals loathe conversing with machines. Telephone menus and lengthy instructions may be difficult for older persons to understand. The slowness of various phone menus often irritates younger callers. The menus are excessively long.

Additional Information:

• Item Code: 44000333
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: An IVR system can benefit from several AI-enabled procedures and an affordable IVR hosting price. They are as follows: Automatic Speech Recognition — Rather than using a keypad, callers can speak to your IVR. Natural Language Processing (NLP) is how artificial intelligence (AI) computers process and 'understand' simple conversational remarks.

Choose the Best Cloud IVR Solution ProviderInteractive Voice Response (IVR) is an automated telephony system that handles any call volume of your customers. At Spark TG, the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR service improves productivity and experience as it enables you to map departments and agents using the extension and so allow you interact with your customers and routes calls to the appropriate agent or department.Let our IVR system do more - gather information, get detailed reports of your business calls, speak to your customers, offer self-service or connect them to the right agent, both inbound and outbound campaigns.Cloud IVR solutions laced with powerful features.

Call Tracking with IVR NumberGet a single business number and track, record, and maintain all calls. With voicemail, abandoned call reports and call back alerts, you never either miss a call or keep your customers waiting for too long.

Connect to the right agent fasterManage wait times efficiently by giving caller’s a choice from multi-tiered menus to connect to the appropriate agent or queues.

Toll-free IVR numberOur Toll-Free IVR creates an easy and free of cost channel for customers to access you. Track and record your incoming and outgoing calls with our cloud based telephony system without making the customer shell-out any money while trying to reach you. Avail our Virtual Number Service today!

Easy CRM integrationUsing our APIs you can integrate CRM easily to save customer data with complete recording details, including caller specifications, call duration, time, and caller location at one place. Pull in customer data from any popular CRMs or a custom-built solution and access it in a few clicks. Save agents time by not making them toggle between multiple screens.


Uninterrupted supportAvailable 24/7, IVR system offers quick and seamless support to your customers. Record all messages of customers on voicemail during non-working hours and never slip a potential business lead.

Call RecordingRecord all customer calls on your virtual number and use these call recordings for internal training or get an insight into your customer preferences.

Call Routing AnywhereWith our Cloud IVR service, route your customer calls to multiple agents at a single point of time. It efficiently handles a large traffic of calls, not missing any potential business opportunity.

Customized GreetingsOffer localized experiences with customized greetings for different departments, and brands. Record new messages or upload existing voicemail greetings.

What Is IVR?IVR or Integrated voice response is an automated telephony software technology that enables the interaction of human callers with computerised features using DTMF tones input or voice. The technology is mainly used in call centres.
‘Having a rich customer-base’ is every business’s wish and that definitely leads to high call volume. Traditionally, the handling of large call volumes was a little cumbersome, but with IVR the whole process becomes easy. An IVR system is an effective way to route calls by settling down the basic interaction and forwarding it to the right agent, if required. It helps to save both the agent’s as well as the customer’s time.

How Does An IVR WorkWhen a caller initiates a call, the IVR system interacts by providing them choices using a prerecorded voice menu. The caller needs to respond according to their requirement, via voice response or phone keypad. According to the caller’s response, the IVR decides its actions. Either the system will provide further information or transfer the call to a suitable human agent. The IVR system helps to find the right department or agent for the caller.

Additional Information:

• Item Code: 40021876
• Production Capacity: IVR Number Provider
• Delivery Time: Instant
• Packaging Details: IVR Facility for Contact Centers At , the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR system helps contact centres to improve their productivity, KPIs as well as increase customer satisfaction. It helps brands to provide 24*7 uninterrupted support to their client. What is an IVR solution? IVR (Interactive Voice Response) solution gives the caller an option to choose among the list of options on call so that he/she can connect to the right department and resolve his/her queries. IVR solution is a cloud-based IVR solution and therefore, without installing any software on your systems or augmenting any additional system at your premises, you can handle a large volume of calls without any hassle in the most professional way. What are the different types of IVR? IVR solutions can be of multiple types - Single level, Multi-level, Integrated IVR, Self-serviceable IVR, agent-assisted IVR, and so on. In a single-level IVR solution, you just need a single input to connect to the right department whereas, in a multi-level IVR solution, you have to input multiple inputs before you can reach the desired department. An Integrated IVR has API integrations inbuilt to get the callers' data and the next set of actions from a third-party system like CRM. Self-serviceable IVR, unlike an agent-assisted IVR where the call routes to an agent who resolves the customers' query with the help of FAQs built over the IVR. An IVR can be a combination of these or either of these. How can I use IVR services on my existing number? You can forward the calls that come on your existing number to a number that will provide that would ensure all your calls reach the IVR. You can also port your existing number to so that your complete telephony can be handled best by cloudshope. This will also save you from any issues that might occur while forwarding the call in the first method.

We''ve put together this extensive guide for buyers to compare and identify the best IVR systems and software for your specific needs. We''ve tested the most popular IVR solutions to bring you the information you need to make the right choice for your business.

What Is Interactive Voice Response (IVR)?Interactive Voice Response (IVR) is a phone system feature that uses automation and speech recognition to collect caller data and route calls according to the information provided.
It allows businesses of all sizes to offer a high level of “always-on” customer self-service options in addition to connecting callers to the appropriate agents when needed.
IVR phone systems eliminate the need for a live agent to manually respond to incoming calls by playing pre-recorded menu options that the caller responds to via speech or by entering answers via touch tone keypad.
Admins create numerous preset call paths (call flows) that the caller is guided through based on their answers to IVR prompts.
These call flows ensure the caller:
Speaks to a relevant agent with the training and skills to best assist the callerCompletes their desired action via IVR automation (bill payment, account updates, etc.)Accesses needed information (account balance, order status, delivery updates, etc.)

How Does an IVR System Work? IVR works by acting as a virtual assistant for your business, by providing callers with easy and efficient self-service options.
In fact, IVR systems and human assistants do much of the same work, such as:
Collecting caller contact informationDetermining the reason for the callDeciding which agent or department to direct the call toForwarding the call to the appropriate agent/departmentThe main difference between human assistants and IVR systems is the way they collect, process, and act on the information provided. 
Human assistants must do all of this manually, while IVR systems rely on Artificial Intelligence (AI), DTMF tones, speech recognition, and automation to manage calls.
Let’s quickly define these terms and explain how they relate to IVR.

DTMF TonesDTMF tones, also called touch tones, are the number and letter keys the caller uses to enter in their answers to pre-recorded IVR prompts. Each tone has a specific pitch that the IVR system “understands” and processes accordingly.
DTMF tones are often used to get answers to more basic questions, such as language preference, credit card number, account number, or desired department.
An example of IVR data collection via DTMF tones is, “To continue in English, please press 1.”
 
Speech RecognitionSpeech Recognition (sometimes called Voice Recognition) is another way IVR systems collect information from callers.
However, instead of manually keying in their answers as with DTMF tones, callers actually speak their answers directly into the phone.
Speech recognition is often used to collect more specific information, such as the reason for the call or to get a description of the problem the customer is having.
For example, if the IVR prompt says, “Please briefly state the reason for your call,” the caller may respond, “I can’t pay my bill online” or “I need to reset my password.”
But how does the IVR system actually process the caller’s response? That’s where AI and automation come in.

Artificial Intelligence (AI)Artificial Intelligence (AI) uses Natural Language Processing (NLP) to identify key words and phrases in caller responses to pre-recorded call menu prompts.
NLP and speech recognition work together to get the caller the correct help as quickly as possible, often eliminating the need for callers to navigate through multiple submenus to get what they need.

Additional Information:

• Item Code: 300021233
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Automation Automation is the final step in the IVR process. Automation is what directs the caller through the preset call path, allowing them to either connect with an agent or access desired information. Based on the information provided via DTMF tones or speech, as well as the intent of the call as understood by AI and call processing, the call is automatically forwarded to the right place. This automation eliminates the need for a live agent to manually forward calls, place callers on hold, or even take down messages. The IVR system handles all of that — and more. How IVR Systems Improve Customer Experience Customer experience is the way a customer feels about your business based on each of their past interactions with your company across all parts of their customer journey. The customer experience is a reflection of the quality and type of relationship your business has with the customer. So, how do IVR systems improve the customer experience? First, it gives your business the opportunity to provide 24/7 assistance to customers, regardless of their location or the location of your business. Customers know they can call into your company at any time, with any kind of question, and completely resolve their issue through IVR, connect with a live agent, or schedule a time to speak with a live agent. IVR software also gives the customers more power by providing better opportunities for customer self-service. Customers — just like your agents — want to be able to get the information or take the action they need as quickly as possible, and often without having to speak to a “real person.” IVR system let customers make payments, schedule or cancel appointments, reset passwords, and so much more on their own at their convenience. When customers do need to speak to an agent, they can rest easy knowing that the agent they connect to will be qualified to help them, from the correct department, and that the help itself will be much more personalized.

Top 5 Benefits of IVRIn addition to increased customer satisfaction rates, IVR systems offer even more benefits to consumers and agents.
Let’s take a closer look at the top 5 benefits of IVR for your business.

1. More Informed AgentsIVR systems automatically collect a customer’s intentions and motivations for calling your business through pre-recorded prompts and call paths.
But they also collect more specific, detailed information on the customer’s unique issues and needs thanks to speech recognition and AI. This information does much more than just properly direct calls. It provides agents with additional key context — and even insight into the customer’s current frustration level and mood — before they even connect with the caller.
Your IVR system can play a customer’s recorded IVR responses to the agent before they speak to the customer. This way, the agent can pull up any relevant information, ensuring they provide the best assistance and advice the moment they get on the call.
 
2. Improved Agent Efficiency and ProductivityWhether your agents work in customer service or sales, IVR software will save them lots of time — and even more frustration.
Agents no longer have to worry about receiving calls from customers they don’t have the skillset to assist or losing time to redirecting these calls themselves.
Instead, agents will deal only with specific issues and types of callers. This means each agent has the chance to become an expert in their department, as they’ll quickly memorize answers and the most effective solutions for common customer queries.
Thanks to interactive voice response, your agents also no longer have to spend so much time answering the same routine questions or doing dull data entry. They’ll now have more time to devote to making additional outbound sales calls, developing new skill sets, fine-tuning call scripts, and even uncovering more efficient business processes and new ideas.
As a result, your business won’t just see an increase in productivity and revenue. You’ll also see a boost in employee satisfaction and employee retention rates.

3. Call PrioritizationThe information collected by an IVR system doesn’t just offer agents the chance to be more informed before getting on the phone with a customer. It also lets them prioritize which calls to take when.
For example, a long-term customer who needs immediate assistance with data recovery is likely a bit more important than someone who calls in asking for information that’s publicly available on your company’s website. Because the IVR system can tell agents who is calling, why they’re calling, and who they want to contact, it’s easier than ever to identify VIPs or high-priority calls that really do require a live agent to step in.
Even better?
IVR systems provide automated assistance and information to ensure those customers calling in with lower priority issues still get help — without tying up essential, high-performing agents.
 
4. Cost SavingsThough interactive voice response does require an up-front investment, it offers numerous long-term cost savings.
First, businesses will likely no longer need to hire a live receptionist (whether remote or in-house) as IVR systems easily and efficiently direct and manage calls. This can save businesses between $40,000 and $60,000 in potential salary and hiring costs.
Plus, because IVR keeps more agents free and automates several business processes (especially bill payment and data collection) you may find that you don’t need to hire additional agents. There’s another huge cost savings.
Remember too that IVR solutions offer advanced self-service options and high-quality, personalized  support: two things that can seriously improve customer retention rates.

Additional Information:

• Item Code: 40021
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: 5. Increased First Call Resolution Rates IVR majorly increases first call resolution rates, the rate at which customer problems are completely resolved during the first contact with a customer regarding a specific issue. IVR systems decrease the need for customer callbacks by offering automated self-help options, and ensures that customers speak to live agents that are completely qualified to help them. IVR also routes calls more effectively, decreasing the chances of long customer hold times (a common cause of call abandonment) and increasing the chances that the caller will get to speak with a live agent if needed. How To Set Up An IVR System: Best Practices To make sure both customers and agents reap the benefits of your IVR system, follow the below IVR setup best practices: Keep pre-recorded call prompts and menus brief Ensure prompts are clear and easy to understand (hire a voice professional if needed) Provide an option to switch to a live agent at any point during the IVR interaction Frequently update call menus and IVR scripts to keep information current Integrate third-party CRM tools for instant, easy access to customer data Let customers schedule automated callbacks instead of waiting on hold Have several alternative routing options in place in case desired agent is unavailable Set/study automatic analytics/recordings to ensure effective menus/announcements Key IVR Features To Look For The below features are the most critical aspects of IVR. Understanding what these features do and how they benefit your business and customers helps you make an informed decision when choosing your IVR solution. Drag-and-Drop Call Flow Design Drag-and-drop call flow (call path) design allows admins to easily update and edit call paths within the IVR system. This simplifies the call flow design process and strategy by allowing admins to make edits like adding new agents, new phone numbers.

Multi-level IVR solution
for your business

Renovate your business call handling process by adding IVR layers to your business phone system.

Benefits of multi-level IVR System

Automatic call routing

Route your customers calls to the concerned departments automatically in a minimal amount of time with multi-level IVR.

Professional voice greeting

 

Make your business sound professional in front of your callers by giving welcome greetings to your customers.

Effective brand marketing

 

Engage your customers via audio offers, promotions, product updates with a multi-level IVR.

Self-help options

 

Save your agents’ & customers time by adding basic queries solution in your multi-level IVR panel.

Data capturing

 

Gather product related data of your customers by appending audio-based questionnaires into your multi-layer IVR.

Location-based routing

 

Route your customer calls basis their geographical location to personalize your customer calling experience.

Swift your business communication with multi level IVR


24X7 availability to your customers

With an IVR, customers can connect with agents even after business hours. All they need is to dial business number after that their call gets routed to the concerned departments and available agents at that time. In case of unavailability, customers can drop a voicemail with their mentioned name and number.

Multi-driven menu system

 

Multi-Level Interactive Voice Response (IVR) systems can add multiple menus basis business requirements. Callers are asked to choose an option from audio menus and then based on their selection are given another set of menus. As a result, calls get routed to the right departments and concerned agents in a minimal amount of time.

Additional Information:

• Item Code: 30027811
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What is multi-level IVR? It is an automated receptionist which allows you to add IVR at different levels. For e.g. press 1 for sales, Press 2 for support. When customer press 1; call will get routed to the second level IVR or sales IVR. What are the features of multi-level IVR? MyOperator multi-level IVR comes with an advanced cloud based call management system including features like call tracking, call reports, tollfree number, CRM integration. Who is the best IVR service provider? There are multiple IVR providers in the market, however CloudShope takes a step ahead in providing best cloud telephony solution with its unique features, secure servers, easy refund policy and 24*7 available customer support.

Guarantee Quick Query Resolution with Multi-level IVR

Provide your customers with rich customer experience by integrating your telephony system with IVR. An IVR answers all the incoming calls with its auto-receptionist feature. You can personalise customers’ calling experience by playing a pre-recorded welcome message to greet your callers.

By using IVR in your business, you can attend to your customers 24*7. Self-service option let your callers resolve their query without any assistance. This automation reduces the workload of your agents and gives callers a speedy way to resolve queries.

Skill-based routing eases the calling process by intelligently forwarding the call to the best-suited agent. You can also quickly scale your telephony system on-demand without having to worry about the added infrastructure or price.

With sticky agent feature, callers can connect to the same agent they earlier had a conversation with. This feature provides quick and quality query resolution to customers. Integrating your telephony system with CRM facilitates an error-free and smooth customer experience.

On Servetel’s comprehensive real-time dashboard you can track and monitor all your live calls and agents. You can even whisper or barge in the ongoing call to assist your agents. And with our affordable plans, you are ensured to yield maximum return on investment.

Additional Information:

• Item Code: 4001237
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Delivering Value for Money 24x7 Connectivity Easy Scalability Instantly add or remove calling channels on request without worrying about the infrastructure or other costs. user friendly web portal User-friendly Web Portal Smoothly navigate through the web portal and easily configure your IVR structure with easy-to-understand menu options. live call monitoring dashboard Live Call Monitoring Dashboard View the live status of your active, on-hold and hung-up calls on a comprehensive real-time dashboard. 24*7 support Round the Clock Support Contact our support team any time of the day over email, chat or call and get instant support from our expert agents. no setup required No Setup Required Get started with your services by using our web portal and eliminate the need for hardware installation. CRM integration CRM Integrations Integrate your telephony system with CRM to synchronise data across channels and perform in-depth analysis of collected data

What is Cloud IVR? (+ Top Providers)

As a small business owner, the chances are high that you’ve already implemented some form of cloud communication at your company.

As of this writing, 94% of businesses use cloud technology for applications like phone systems, contact center software, file sharing and storage, and CRM solutions.

Cloud-based systems provide numerous advantages over premise-based communication solutions, including cost savings, reduced maintenance, and high security standards.

If you’re thinking of moving business communications to the cloud, one of the first steps to consider is a cloud IVR system.

But what is cloud IVR, what advantages does it offer small businesses, and which provider is the right fit for you? We’ll discuss all that and more in this post.

Table of Contents

What is Cloud IVR?

Cloud-hosted IVR (Interactive Voice Response) is a SaaS solution that allows customers to make payments, connect to relevant agents, and more by interacting with automated voice prompts.

Pre-recorded call menus read out messages like “Press 3 to connect to the billing department,” or “Briefly state the reason for your call.”Customers can opt to respond by speech or by entering numbers into their phone keypad.

Using DTMF (Dual-tone multi-frequency) tones, voice recognition, and Natural Language Processing, the IVR system interprets what the caller needs assistance with and routes their calls to agents or additional IVR menus and voice prompts accordingly.

In other words?

Cloud IVR functions just like a regular IVR system, except that it operates within the cloud.

This means companies do not have to create, own, and manage an in-house IT infrastructure, on-premise IVR applications, and data centers.

Instead, the service provider owns the server that hosts the IVR platform. Companies rent space on that server by purchasing the provider’s cloud-based IVR tools, which are accessed and operated over the Internet.

Cloud-based IVR operates via a consumption-based pricing model, which means that companies will pay only for the number of resources they use on the server at large (usually via a monthly subscription with available add-ons or paid upgrades.)

The cloud eliminates the need to purchase on-premise PBX (Private Branch Exchange) that provides Automatic Call Distribution and IVR features.

Instead, cloud IVR uses SIP (Session Initiation Protocol) to provide IVR capabilities, transferring legacy IVR data and functionalities to the cloud.

Cloud-based IVR is scalable, monitored 24/7, and provides advanced IVR features without requiring companies to hire their own developers and maintain/manage their IVR systems in-house.

Benefits of Cloud IVR For Small Businesses

Though companies of all sizes benefit from IVR solutions, they’re especially beneficial for small businesses or startups that don’t have the resources for a fully-staffed contact center but still want to increase customer engagement.

They offer advanced features that allow for a high level of customer self-service, prevent you from having to hire more agents to deal with increased call volumes, optimize the agents you do have on staff, and keep operating costs down.

 

Advanced IVR Features

While on-premise IVR systems offer basic features, having access to advanced features often means expensive upgrades, constant API additions, and the need for an in-house development team.

Cloud IVR solutions, on the other hand, include robust features as a part of their packages and allow you to add-on even more features for an affordable price point — with just a few simple clicks

Additional Information:

• Item Code: 30128912
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Beneficial cloud IVR features include: Omnichannel support (SMS messaging, online payment portals, chatbots, etc.) Multilingual call menu options Visual IVR Call center software and CRM integration PCI-compliance and tokenization for fraud prevention Call recording Caller Authentication Advanced call path design Agent ring groups Automatic callbacks AI and machine learning Outbound IVR Analytics and reporting Operational Cost Savings Cloud-based IVR has a much lower cost when compared to in-house IVR. The average in-house system costs $1,460 per line, while cloud-based solutions cost just over $800 per line. In addition to helping companies save on the costs of on-premise cloud hosting, IVR platforms decrease the average cost per call by up to 30%. Since your small business will need to pay for inbound calls by the minute, it makes sense that a system that decreases the need for additional calls will save you serious money. Plus, if customers can help themselves, they won¿¿¿t need to wait on hold for long periods of time ¿¿¿ providing another avenue for savings. Long hold times are one of the biggest reasons for high call abandonment ratings, which makes sense given that over 60% of consumers say they won¿¿¿t spend more than one minute on hold. By drastically decreasing or eliminating hold times altogether, a Blueworx study claims IVR can lower your call abandonment rate by roughly 30%. Improved Customer Experience Given that ¿¿¿ of customers would rather handle their support issues on their own than speak with an agent, effective self-service solutions are a must. Cloud IVR offers a high level of customer self-service, allowing customers to check account balances, pay bills, access the product or service knowledge base, and make reservations without having to speak to a representative.

What is IVR?Interactive Voice Response System:

IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.

In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.

How does the IVR Number System Work?

 

• Customer reaches out on the business phone number provided by your website
• They hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcome
• Once the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.
  
  Features of IVR Service
  
  24x7 Customer SupportCustomers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.
  
  Live PanelAgents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.
  
  Multi-level IVRMultiple levels in IVR can be created and configured separately with brilliantly-designed call flows.
  
  Intelligent Call RoutingCall routing intelligently routes every caller to the right department & agent so that long call queues can be excluded.
  
  Instant NotificationsMissing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.
  
  Intuitive IVRDesigning a crisp Interactive Voice Response System for your customers helps them to achieve what they want at a faster pace. Constructing a menu that helps the customer navigate through correct options and route their call to the dedicated department will help and ease their queries timely.
  
  
  
• Personalised ConnectWith Interactive Voice Response Number System, an enterprise can create a platform with diverse regional languages & dialects which further can interact with callers and route them to desired departments. Also what an IVR does is greets the caller with their name which itself creates a lasting impression
  
  Customer DatabaseWith Interactive Voice Response Solution, an enterprise can build a database in the most organic way possible. It stores every transaction ever made with any customer. The agents need not find any old transactions manually connected with the customer, Interactive Voice Response System accumulates all the history associated which further helps the agent to proactively pick up the issue and efficiently converse with the customer
  
  Represent Your BrandThrough an Interactive Voice Response System, an enterprise can effectively blend in its brand image while interacting with the customers while they call. Passing on audio notes of the tones that exactly match the brand identity is an ideal way to display the brand personality. One can leverage benefits like customising the IVR Number according to the present campaign/marketing initiatives and meanwhile monitoring, mapping and advancing on customer experience.
  
  Recording Calls with Real-time ReportsCall logs and recordings are maintained by each customer and the status of the call (connected/not connected/missed) is also documented through an Interactive Voice Response System Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further, audits can be performed on these calls to understand if there are any deviations in the process

Additional Information:

• Item Code: 6400112
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: A Professional Persona With Interactive Voice Response System, an enterprise can professionally cater to the requirements of its customers. What it does is takes input from the caller via a keypad, processes the request and redirects the user to a dedicated department which can solve the customer issue. This represents a predefined approach to resolve issues hassle-free and professionally. Multi-Language Support Customers can choose their preferred language in which they are comfortable with while deviating from the options available through IVR. Enterprises can reduce language difficulties and provide satisfactory customer experience. Increase Agent Efficiency IVR enables agents to be more productive by systematically handling call transfers. By call monitoring and recordings, agents can boost their productivity over time. This results in the overall efficiency of both agents as well as the company. Feedback Collection Capturing surveys and opinion polls are easier with Interactive Voice Response System . Agents can connect the callers to a dedicated IVR post the completion of their calls to collect important and confidential information Business advantages of IVR Service provider More lead generation With the help of IVR, customer requirements can be easily prioritized thus ensuring more leads and customer satisfaction. Automate customer care Provides the customers with an option to self-serve which eliminates the need of agents to provide assistance to customer requests. Reduce operational costs IVR system replaces the customer service agents who answer the customer calls and direct them to respective agents, therefore reducing the operational costs of the organization. Manage large call volumes With the help of advanced multi-level IVR, peak hour call load can be handled by resolving the queries of multiple customers at the same time.

Best Cloud IVR solutions

Finding the best Cloud IVR Solutions for your business is now faster and easier! Compare prices, reviews, features, and get free consultation to find the perfect software.


25 Best Cloud Based IVR Service provider in India

SIMPLE AND PERFECT BUSINESS (Better information, motivation and control with Best IVR Service Provider)

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and IVR service provides appropriate responses in the form of voice, fax, call-back, e-mail and perhaps other media.

IVR Services Features

• •    Auto Lead Assigning
  •    Report
  •    User Wise Dashboard Option
  •    Download Recording
• •    Lead Capture
  •    Maintain Client Profile
  •    Follow Up
  •    Call Recording
• •    Follow Up Notifications
  •    History Report
  •    Working With Lead
  •    Agent Forwarding
• •    Client Searching
  •    Lead IVR Feature (Sticky)
  •    Google Adwords Report
  •    View Lead / Client History
    
    

Additional Information:

• Item Code: 5002387
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: ABOUT US IVR Services is for catering sales and marketing solutions, this service is particularly for evaluating the sales and marketing campaign, it is basically for the business to business requirement. IVR system accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses. IVR SERVICES IVR Service in Delhi IVR Service in Mumbai IVR Service in Gurgaon IVR Service in Lucknow IVR Service in Gujarat IVR Service in Noida IVR Service in Coimbatore IVR Service in Hyderabad IVR service in Meerut IVR for Small Business IVR for Small Business

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Additional Information:

• Item Code: 20034521
• Production Capacity: Unlimited
• Delivery Time: Instant
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Top 20 IVR Providers In India For All Your Business Calls!

Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn’t going to be economical.
Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.

If you are a business trying to figure out which IVR Provider to go to, this is the right post for you! We researched about some of the best IVR Providers in India and curated a list to make your choices much easier.

So here is the list of the Top 20 IVR Providers in India to help you with your business calls!

1. CloudShope

The Lego Of Customer Communication

Powering 3 million customer conversations every day, CloudShope, is the building block that helps you stay in touch with your customers efficiently over calls and SMS. A Cloud Telephony Platform trusted by more than 1300+ companies of all sizes.

Features & Plans: Multi-level IVR, Personalised IVR, Recording, IVR menu customization, Real Time Notifications, Unlimited Channels & Channel Capacity, Visual Drag & Drop APIs, Daily Email Reports, Automated calls & SMS, Conditional call routing.

Unleash Your Business Potential with Fonebell Cloud Telephony Solution.

Fonebell offers comprehensive communication solutions to help meet customer expectations and sound professional. Their reliable on-premise communication tools establish smooth communication within the organization to boost business productivity.

 

Features & Plans: Audio conferencing, Automatic call transfer, Call audit and barging, Call queues, Unlimited Queues, Agent Login/out without reason, Queue reporting Skill-based routing, Call recording.

Building Customer Experience that Exceeds Customer Expectation.

Ameyo is an all-in-one software based communication solution, from Drishti-Soft Solutions,  that manages end-to-end customer journeys. A powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.

 

Features: Auto call distributor, Virtual queue management, IVR, Missed call alert, call recording, voice blaster, Automatic call distributor, VQ Pass.

Opening the door to the world of Cloud Telephony

Microtel enables people to reach each other, businesses to find new markets and everyone to fulfill their potential. Across the India, We provide Voice SMS, Bulk Text SMS, Interactive Voice Response(IVR) System services for everyone, and much more for businesses.

 

Features: Sound, Record, Text to Speech, read/write IVR data into an uploaded excel sheet, DTMF, Call Transfer, Web API call, Conference, Multilingual greetings.

Connect. Communicate. Engage

Believe in building brands on intelligent cloud telephony solutions. Ozonetel also believes that communication doesn’t have to be as complex as it is. Their core offerings – CloudAgent and Brand Agent – redefine, simplify, and enhance the way in which you communicate, connect, and engage with your customers.

 

Features: Web-based IVR solution, Easy to configure Messages, Text to Speech conversion, Multi-level IVR Systems, Mobility, Skill-Based Routing, Priority Routing, Barge in and call monitoring, Real-time dashboards and reports.

Additional Information:

• Item Code: 4001123
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Better information, motivation and control with IVR Guru IVR guru provides easy control on clients as well as employees. Accelerate business with a faster pace and less effort with IVR Guru. Features & Plans: Virtual phone number, B2B lead generation, Employee tracking system, Customer lead management, Lead Identification, Lead Grading, Lead Distribution, Lead Nurturing. Leader in Business Solution Services Since 2009 WebXion offers cloud-based IVR Service at Most affordable rates with an assurity that all calls are recorded in their web based call log panel in real time. Features: Custom IVR Call flow, Custom Welcome Message recording, Custom auto response message, Detailed call logs, Data storage. Free voice calls, Information at your fingertips Phonon has been the pioneer and leader in providing Instant Call-Connect solutions including Click-to-Call. Phonon has developed enterprise-ready customer connect solutions that are platform independent. These allow users to connect to the company representatives through easy web-call-backs and get information at their fingertips. Features: Flexibility to record customer response through key-press, NDNC Compliance, Pan India Presence, Campaign Tracking and Reporting, Multi-Lingual Support, Unrivaled Security measures, Ready Made APIs. The heartbeat of voice communications Pulse made its foray into the Indian market as an Internet Service Provider and Internet Telephony Service provider in 2003. Ever since its inception, the statistical graph has shown a significant growth in developing a customer base and carrier-interconnections with an end to end VOIP Business Solutions. Features: Improved customer service, Lower cost, Agents have more time to deal with complex interactions/more demanding areas of service, Service with chosen language, Customer Prioritization based on Dialed number identification service and call reason, Call logs available for auditing, performance report and future enhancement.

SIMPLE AND PERFECT BUSINESS (Better information, motivation and control with Best IVR Service Provider)

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and IVR service provides appropriate responses in the form of voice, fax, call-back, e-mail and perhaps other media.

Let's know how we are the best IVR service provider in India but first things first, let's know about IVR.

What is IVR 

Interactive voice response is the abbreviation for IVR call. Callers can communicate with a computer-operated phone system using voice recognition and DTMF sounds input via a keypad using this technology. In simple terms, an IVR system plays a pre-recorded voice that asks people to respond by hitting digits on their mobile phone's keypad to select an option.

IVR service provider in India

 

Every firm wishes to have a large customer base, which inevitably leads to a high call volume. Large call volumes have traditionally been difficult to handle, but with the IVR system, the process is simplified. An IVR service is a good technique to route calls because it settles the basic contact and, if necessary, forwards it to the appropriate agent. It helps to save time for both the agent and the customer.

Our IVR System Solutions are designed to cut the cost of phone calls to and from your company in half. At the same time, we provide your company with the combined strength of client service and a comprehensive marketing strategy. You can use our outsourced IVR Number for Business to acquire database access, adjust call flow, make call-backs, scale-up, and integrate with the web

Choose the best plan as per your need

 

IVR (Interactive Voice Response) is a technology that allows a computer to interact with people using DTMF tones and voice input from a keypad. In telecommunications, IVR allows customers to interact with a company's host system via speech recognition or a telephone keypad. All you have to do is search for an IVR service provider near me and you will find us. We can provide users with dynamically generated or pre-recorded audio to guide them through the process. Predictive dialer systems are not as intelligent as these systems. Banking Payments and Services, Retail Orders, Mobile Purchases, Utilities, Weather Conditions, And Travel Information can all be done with it.

We are IVR gurus and our IVR systems are used for outbound calling and are sized to manage big call volumes when placed in the network. The fundamental goal of an IVR call is to receive input, process it, and provide a call routing result from an automated attendant. You can set up your IVR system so that callers can either leave a recorded message or request a callback.

Advantages : Best IVR Services

 

•  Increased marketing and lead management proficiency.
•  Keep track of opportunities within a single database.
•  Manage leads & sales' lifecycle that accelerate ROI.
• Give a top level of control over the business.
• Streamlines all the business communication.
• Auto Feedback, Reduce support request costs.
  
  Why choose IVR GURU

  We are an IVR guru and provide one of the top IVR services in India, with round-the-clock support. We have a highly-skilled technical team that can assist you in resolving any concerns you may have. We have an ever-increasing number of dependable customers. Rather than selling you a good or service, we focus on providing high-quality services. We all know that in today's competitive environment if someone wants to improve their brand and commercial capabilities, quality work is the key to success.

Additional Information:

• Item Code: 391290
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: These days, IVR System Solution is very crucial, and we know how to give it on time and at a reasonable price. We have a lot of experience in this area, and we've worked with a lot of reputable big brands and small/medium enterprises for a long time. How we as a top IVR service provider help You may acquire information about clients and route calls as needed with the correct use of IVR servetel. Our clever IVR system established through a virtual number give the optimal working versatility to save you as well as the customer's time. Our company is recognized as one of the best cloud telephony IVR Service Providers in India, for numerous years. We offer the advantages of its cloud services to help your company create more leads. You can even customize your IVR number to address customers by their first and last names. We have successfully served domestic & global clients to provide the best available IVR system cost, and we are currently one of India's leading Cloud IVR Solution Providers in India. Everything is meticulously planned, and our special IVR System Solutions are available at reasonable pricing and for a limited time. The IVR software we offer includes all of the essential functions, such as IVR designer, self-service IVR, call queuing, and more. In short, whether you're a small business or a large corporation, we are your ideal partner for providing the most valuable IVR service. Finally, we look into each and every question about service updates and other pressing issues. We ensure that no part of the professional stairwell is overlooked. Even if you have no prior knowledge of the IVR system, our professionals will thoroughly explain them to you. Our organization adheres to industry norms of professionalism, and we have a clear policy for each IVR system cost. You can reach out to us at any moment for the best IVR Number for Business by dialing our numbers.

Discover CloudShope Advanced IVR System for Your Enterprise

Improved Customer Experience Through an Integrated IVR

What is IVR?Interactive Voice Response System:

IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.

In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.

How does the IVR Number System Work?

 

• Customer reaches out on the business phone number provided by your website
• They hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcome
• Once the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.
  
  

24x7 Customer Support

• Customers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.
  
  

Live Panel

• Agents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.
  
  

Multi-level IVR

• Multiple levels in IVR can be created and configured separately with brilliantly-designed call flows.
  
  

Intelligent Call Routing

• Call routing intelligently routes every caller to the right department & agent so that long call queues can be excluded.
  
  
  

Instant Notifications

• Missing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.
  
  

Intuitive IVR

• Designing a crisp Interactive Voice Response System for your customers helps them to achieve what they want at a faster pace. Constructing a menu that helps the customer navigate through correct options and route their call to the dedicated department will help and ease their queries timely
  
  

Personalised Connect

• With Interactive Voice Response Number System, an enterprise can create a platform with diverse regional languages & dialects which further can interact with callers and route them to desired departments. Also what an IVR does is greets the caller with their name which itself creates a lasting impression
  
  

Customer Database

• With Interactive Voice Response Solution, an enterprise can build a database in the most organic way possible. It stores every transaction ever made with any customer. The agents need not find any old transactions manually connected with the customer, Interactive Voice Response System accumulates all the history associated which further helps the agent to proactively pick up the issue and efficiently converse with the customer.
  
  

Represent Your Brand

• Through an Interactive Voice Response System, an enterprise can effectively blend in its brand image while interacting with the customers while they call. Passing on audio notes of the tones that exactly match the brand identity is an ideal way to display the brand personality. One can leverage benefits like customising the IVR Number according to the present campaign/marketing initiatives and meanwhile monitoring, mapping and advancing on customer experience.

Additional Information:

• Item Code: 3002190
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Recording Calls with Real-time Reports Call logs and recordings are maintained by each customer and the status of the call (connected/not connected/missed) is also documented through an Interactive Voice Response System Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further, audits can be performed on these calls to understand if there are any deviations in the process A Professional Persona With Interactive Voice Response System, an enterprise can professionally cater to the requirements of its customers. What it does is takes input from the caller via a keypad, processes the request and redirects the user to a dedicated department which can solve the customer issue. This represents a predefined approach to resolve issues hassle-free and professionally. Multi-Language Support Customers can choose their preferred language in which they are comfortable with while deviating from the options available through IVR. Enterprises can reduce language difficulties and provide satisfactory customer experience. Increase Agent Efficiency IVR enables agents to be more productive by systematically handling call transfers. By call monitoring and recordings, agents can boost their productivity over time. This results in the overall efficiency of both agents as well as the company. Feedback Collection Capturing surveys and opinion polls are easier with Interactive Voice Response System . Agents can connect the callers to a dedicated IVR post the completion of their calls to collect important and confidential information. More lead generation With the help of IVR, customer requirements can be easily prioritized thus ensuring more leads and customer satisfaction.

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Customers Prefer Live Agents

Some customers do not like the experience of feeling as though they must ‘talk to a machine’. Customers prefer using live chat vs chatbots. Brands will have to be able to balance these consumer needs with their desire for efficiency. One potential solution might be to offer a ‘select 0 to speak with an operator’ option for those who want to skip over the automated menu options.

 

Menus Are Confusing

There may also be some customers who have trouble successfully using automated menus and lists. For example, some customers may struggle to keep track of all the different menu options or determine what category their precise need fits into. Others may become increasingly frustrated if they find themselves engaging with multiple menus before they get to speak with a live representative. Often businesses who want to address this shortcoming will focus on creating short, efficient menu options as well as options for reaching an operator at any time.

 

Constant Upkeep

Companies also do need to make sure they take the necessary time to invest in the system. If they do not, then they could end up creating a system that has an unclear voice providing the menu options– which exacerbates the issues, poorly organized menus, or other inefficiencies that will cancel out any benefits the organization might have received. Taking the time to research effective IVR menu options, investing in a quality voice recording, and otherwise creating a high-quality IVR system can result in a tremendous difference in the customer experience.

 

Frustrated Customers

Brands also need to make sure that any potential buyers that contact their organization feel the personalized service that the brand is trying to create. If customers call, feeling ready to buy, but then get directed to endless menu phone trees, they may begin to feel ignored or not prioritized. The IVR system needs to take into account active buyers and be able to direct them to the best sales representatives so they can receive the personal attention they need to complete their purchase.

 

Does My Business Need Hosted IVR?

Determine whether your business needs to invest in an IVR by considering your response to these three questions.

 

Does your business need a better system to manage call flow?

If your company struggles to effectively and efficiently manage incoming calls, then an IVR might be needed. If your employees find themselves regularly wasting time answering mundane phone calls, when they could be completing tasks that would more directly impact the business’s revenue, then the self-service may be the solution. Similarly, if the employees find themselves inundated with regular calls and struggling to get the potential customers to the right department, then a computerized call tree may be just the investment the company should consider.

 

Do you need to improve efficiency for callers?

You also need to consider the experience for your callers and your level of customer engagement. If your callers often struggle to get the answers they need from your employees, then an IVR can help. If callers regularly get transferred multiple times between different departments and feel frustrated by their struggles to reach the people who can actively help them, then having a computerized system that will direct them exactly where they need to go can improve the level of customer care and create a better impression for your brand.

Additional Information:

• Item Code: 00110098
• Production Capacity: Unlimited
• Delivery Time: Instant Delivery
• Packaging Details: Do Small Businesses Really Need It? Consider the rate of calls your business receives and how well these calls meet your customers¿¿¿ needs. Consider also the efficiency of your employees. Think about whether or not your employees waste time answering basic questions and if an IVR system can help them use their time more effectively. If your company struggles to answer phone calls effectively and efficiently, then investigating a hosted IVR solution may help. How do I set up my system to maintain a positive user experience? To create the best possible experience for your customers who call your number and connect with the IVR system, you will need to think about the sequence of events from the perspective of the caller. Your callers do not want to listen to an extremely long list of menu options and then remember them. Instead, you want to limit your options to about 4-5 at a time. This helps everyone make the selection most applicable to them. If you end up creating broad categories to meet this limitation, then you can connect certain menu selections to a second tree. This will further help customers reach the representative who has the skills and insight to help them the most. Also, remember that some people might struggle to communicate with your IVR system. To make sure that all customers feel heard, include an option to reach a live agent directly. This can cut down considerably on the frustration that some customers may feel.

If you have questions about what exactly an IVR is and how it can save you money, you are not alone. Before making any decision, it is important to fully understand what the IVR system cost to your business is. In this article, we will break down some of the most popular IVR providers and what costs come with their IVR systems.

Related: Learn more about our cloud IVR system

we firmly believe we provide the best pricing and services, but we also realize we may not be a perfect fit for everyone. We hope you find the information in this article to be helpful and up to date, and if you see any discrepancies, please reach out. We are always updating our content to be the most helpful and up to date as possible!

In this article, you'll learn about:

 

 

• On-Premise or Cloud IVR?
• IVR System Costs
• Most Customizable IVR System
• Best IVR and Feature Set Combination
• Best IVR For Small Businesses
• Easiest IVR to Implement
• Best IVR for Large Enterprises
• Best Intelligent IVR System
• Finding the Right IVR Provider for Your Business

 On-Premise or Cloud IVR? 

In order to understand what kind of IVR is the best for your business, we must first understand the different kinds of IVR systems available, as it will be a major factor in determining the cost to your business.

There are two different types of IVR systems - on-premise and cloud systems. On-premise simply means the hardware and servers are stored somewhere within your business, and cloud means the hardware is stored elsewhere. Typically, cloud IVR systems are more affordable as they require no equipment or maintenance.

 IVR System Costs 

Many providers offer IVR capabilities as part of their virtual number plans, while others charge by the minute or call handled via the IVR. If you're getting a more basic IVR from a virtual number plan, you may have to buy a more advanced plan to access this feature. Plans that charge by the minute can be costly, as some providers charge 999 Per Month.

If you're an enterprise sized business and have complex IVR needs, you may need to get a custom quote from these providers to accurately determine the cost.

Most Customizable IVR System  offers two different IVR solutions, each offering their own separate benefits.

 Flex - a serverless contact center platform

• 5000 active user hours to start for free
• $1 per active user hour - only pay for the time your agents are active
• $150 per named user/month - flat rate for each agent, supervisor or administrator seat, regardless of volume.

 Studio* - easily create intelligent IVR flows with no coding required

• Pay-as-you-go -999/flow execution (first 1000 executions/month are free)
• Enterprise - 10,000/Yearly for unlimited executions

*underlying communutaions costs apply

Best IVR and Feature Set Combination 

 

offers an affordable and easy to use IVR solution that is included with their VoIP phone systems. They offer tiered pricing based on how many users you have on your plan:

• 1 - 4 users: $29.95/seat per month
• 5 - 9 users: $25.95/seat per month
• 10 - 24 users: $23.95/seat per month
• 25 - 49 users: $21.95/seat per month
• 50 - 99 users: $19.95/seat per month
• 100+ users: Contact for custom pricing

Additional Information:

• Item Code: 1100721
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What is IVR (interactive voice response)? - Meaning and benefits Learn more on how to optimize our contact center platform to serve your business. Contact us and get a quote today. INTERACTIVE VOICE RESPONSE MEANING What is IVR? Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the answers of the caller through the telephone keypad or their voice response. The choices of the caller decide the actions of the IVR ¿¿¿ it can provide information or, if the issue is more complex, route callers to a human agent who can better handle their needs. If you ever called a business phone number and had been answered by an automated greeting, which proceeded to interact with you via some pre-recorded message, then you know what an IVR is. INTERACTIVE VOICE RESPONSE TRANSACTIONS What is the use of IVR? Normally, IVRs are used by companies or contact centers to route calls based on the choices made by the caller. Through these choices, it can determine if the caller wants to contact the billing department, the technical support team, or simply wants to talk to a human operator. It¿¿¿s also used to provide information like promos, updates, or other important information or instructions.One example is to inform callers that the system will record calls and will ask if they want to proceed. Traditionally, it was only used to organize call queues of call centers. IVR systems, however, have come a long way since they were first developed and are now often used for automation of simple processes to provide self-service options to callers. This is to resolve simple customer needs and queries that are normally handled by call center agents.

Discover CloudShope Advanced IVR System for Your EnterpriseImproved Customer Experience Through an Integrated IVR.

What is IVR?Interactive Voice Response System:IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.
In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.


How does the IVR Number System Work?Customer reaches out on the business phone number provided by your websiteThey hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcomeOnce the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.

Features of IVR Service
24x7 Customer SupportCustomers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.

Live PanelAgents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.

Multi-level IVRMultiple levels in IVR can be created and configured separately with brilliantly-designed call flows.

Intelligent Call RoutingCall routing intelligently routes every caller to the right department & agent so that long call queues can be excluded.

Instant NotificationsMissing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.

Intuitive IVRDesigning a crisp Interactive Voice Response System for your customers helps them to achieve what they want at a faster pace. Constructing a menu that helps the customer navigate through correct options and route their call to the dedicated department will help and ease their queries timely

Personalised ConnectWith Interactive Voice Response Number System, an enterprise can create a platform with diverse regional languages & dialects which further can interact with callers and route them to desired departments. Also what an IVR does is greets the caller with their name which itself creates a lasting impression


Customer DatabaseWith Interactive Voice Response Solution, an enterprise can build a database in the most organic way possible. It stores every transaction ever made with any customer. The agents need not find any old transactions manually connected with the customer, Interactive Voice Response System accumulates all the history associated which further helps the agent to proactively pick up the issue and efficiently converse with the customer.


Represent Your BrandThrough an Interactive Voice Response System, an enterprise can effectively blend in its brand image while interacting with the customers while they call. Passing on audio notes of the tones that exactly match the brand identity is an ideal way to display the brand personality. One can leverage benefits like customising the IVR Number according to the present campaign/marketing initiatives and meanwhile monitoring, mapping and advancing on customer experience.

Recording Calls with Real-time ReportsCall logs and recordings are maintained by each customer and the status of the call (connected/not connected/missed) is also documented through an Interactive Voice Response System Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further, audits can be performed on these calls to understand if there are any deviations in the process

Additional Information:

• Item Code: 003412
• Production Capacity: IVR Service Solution Provider
• Delivery Time: IVR Service Solution Provider
• Packaging Details: What is an IVR Solution? Interactive Voice Response (IVR) is a technology that lets businesses automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & Text to Speech technology. It works on DTMF input entered by the customer. With IVR, interact with callers & route calls to agents when required A Professional Persona With Interactive Voice Response System, an enterprise can professionally cater to the requirements of its customers. What it does is takes input from the caller via a keypad, processes the request and redirects the user to a dedicated department which can solve the customer issue. This represents a predefined approach to resolve issues hassle-free and professionally Multi-Language Support Customers can choose their preferred language in which they are comfortable with while deviating from the options available through IVR. Enterprises can reduce language difficulties and provide satisfactory customer experience. Increase Agent Efficiency IVR enables agents to be more productive by systematically handling call transfers. By call monitoring and recordings, agents can boost their productivity over time. This results in the overall efficiency of both agents as well as the company. Feedback Collection Capturing surveys and opinion polls are easier with Interactive Voice Response System . Agents can connect the callers to a dedicated IVR post the completion of their calls to collect important and confidential information

Interactive Voice Response (IVR) is a technology allowing humans to interact with phone systems through DTMF tones input via keypad, or by speech recognition.

Interactive Voice Response is not necessarily related to VoIP technology.

Examples and benefits

An example of IVR is when you call a company or business, and then you hear “press 1 for technical assistance, press 2 for sales support, press 0 to speak to the operator”.
After you make your choice, your call is routed to an extension/call queue, or, for example, a voice message is reproduced to you. Otherwise you enter an IVR submenu which offers more options that you can select.

Thanks to Interactive Voice Response service in some cases it is possible to completely avoid human intervention, for example, you can call your GSM operator and you can add funds to your account or you can call your bank to receive an up-to-date account information – all this without speaking to the operator, simply by following the voice commands. IVR technology is often used to make automated telephone surveys when the called user is asked to answer questions by pressing digits.

 

In this way, by minimizing or even avoiding the human interference, IVR allows the companies to handle higher volumes of phone calls, reduce costs and improve the customer satisfaction.

IVR vs. Automated attendant

Automated attendant (Auto-attendant, AA, or virtual receptionist) functions as DISA (Direct Inward System Access).

As to IVR, it is a more intelligent and sophisticated version of an auto attendant, which offers an advanced level of interaction with the telephone system.
At each step (node), you can set up the IVR application to route the call to a specified destination (extension, call queue, whatever) or to send the call to another IVR submenu.

How does it work?

As a rule, callers are invited to select different options by pressing the digits.

 

IVR application is usually set up via a Graphical User Interface, which allows a user with little to no technical knowledge to create and to deploy complicated IVR trees in minutes.

Additional Information:

• Item Code: 5004321
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Interactive Voice Response Learn about interactive voice response, which integrates computer and telephony technology to create an automated system for callers to access information. What is interactive voice response? Interactive voice response, or IVR, is an automated telephone system that combines pre-recorded messages or text-to-speech technology with a dual-tone multi-frequency (DTMF) interface to engage callers, allowing them to provide and access information without a live agent. If the IVR system cannot retrieve the information that the caller is looking for, the programmed menu options can provide assistance in routing callers to the appropriate representative for help. By integrating computer and telephony technologies, IVR software can improve call flow and reduce wait times, leading higher overall customer satisfaction. Moviefone was one of the most famous and successful uses of IVR technology in the 1990s. Since the internet wasn’t as accessible then as it is today, movie-goers would call in and provide their zip code to get a list of available movie theaters near them with their respective movies and show times. While Moviefone is a product of the past, its underlying technology is still leveraged, primarily within call centers, to provide customer support and reduced call volume for customer service representatives. Today, IVR software is also evolving. The development of natural language processing technology expands the range of ways that callers can now interact with computers on the phone. Instead of using a touch tone system, more advanced IVR software enables callers to verbalize their needs on the phone. Then, through speech recognition, IVR system can understand and respond to their inquiries in real-time. IVR systems improve the customer experience by providing a self-service method for customers to access the information that they need without the assistance of customer support. It also reduces the call volume for contact centers.

Key IVR Features To Look ForThe below features are the most critical aspects of IVR.
Understanding what these features do and how they benefit your business and customers helps you make an informed decision when choosing your IVR solution.
 
Drag-and-Drop Call Flow DesignDrag-and-drop call flow (call path) design allows admins to easily update and edit call paths within the IVR system.
This simplifies the call flow design process and strategy by allowing admins to make edits like adding new agents, new phone numbers, or new pre-recorded menu options easily and without having to write complicated code or create lengthy if-then scenarios.
 
Call ForwardingCall forwarding sends inbound calls to the same agent across multiple phone numbers/devices without the caller having to hang up and dial different numbers separately.
For example, if the agent doesn’t answer their desk phone, the call is forwarded to their smartphone, then to their home phone, then to their voicemail box or another agent.
Call forwarding especially empowers remote teams, while offering greater flexibility and mobility to all agents.
 
Call RoutingCall routing strategies offer different ways to route calls based on predefined criteria.
Types of call routing your IVR system should offer include:
Skills-Based Routing: Routes callers to the best available agent with expertise and training relating to the caller’s specific issue.Time-Based Routing: Routes calls according to agent/caller geographic location, current time, and agent schedule. Ensures the caller can speak to a live rep who is scheduled to work at the time of their call, even if the agent and caller are in different time zones.Relationship-Based Routing: Routes calls based on existing relationships between agents and callers/clients, and ensures VIPs are pushed to the front of the call queue/prioritized.Round Robin Routing: Agents A, B, and C all have a “fair shake” at handling calls and work is equally divided to prevent overburdening agents. The first call goes to Agent A, the next one to Agent B, and so forth until all agents have had their “turn.”

CRM IntegrationsThird-party CRM solutions provide essential caller and customer information, as well as insight into the overall history of each customer and their relationship with your business.
By integrating existing CRM tools into your IVR system, agents can have instant access to caller information through automated CRM call pops, which “pop up” instantly when a customer contacts your business.
These call pops display key details like:
Date of last contactPurchase historyNotes from other agentsContact informationOrder information 
Call Recording and TranscriptionCall recording helps admins and supervisors to evaluate not only the quality of assistance individual agents provide customers, but also the quality and effectiveness of their current IVR menus and call paths.
Admins can automatically record calls, or do so on an on-demand basis.
Call transcriptions provide searchable, written transcriptions of these call recordings, so admins or automated analytic tools can look for common patterns, recurring words/phrases, and more.
This makes optimizing IVR systems easier than ever.
 
Call Scripting and Internal WikisCall scripting is the process of writing and recording preset IVR menu options.
You’ll need easy access to intuitive call scripting tools that make it easy to save, record, and replace existing menu options. As with call flow design, call scripting tools should offer drag-and-drop configuration.

Additional Information:

• Item Code: 40029
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Call Scripting and Internal Wikis Call scripting is the process of writing and recording preset IVR menu options. You’ll need easy access to intuitive call scripting tools that make it easy to save, record, and replace existing menu options. As with call flow design, call scripting tools should offer drag-and-drop configuration. Call scripts also refer to pre-written “scripts” individual agents can follow when interacting with customers according to specific issues or needs. Internal script databases let agents from other departments jump in and assist team members when call queues or call volume becomes especially high. Internal wikis provide a searchable database of key company, product, and/or service information (sometimes, but not always, of a technical nature.) Agents can quickly search these wikis while on the phone with a customer to ensure they provide them with the best possible assistance quickly, without the need for a callback. Call Queuing and Ring Groups Call queues keep your business organized and better manage daily call volume by sending callers to specific groups of departments and agents. These agents and departments are grouped together according to their skills, training, and roles within your business to ensure that customers will get the help they need without having to wait too long in the queue Call queues should provide updates such as the caller’s current place in line and/or estimated caller wait time every few minutes. Ring groups are groups of related agent phone numbers that simultaneously ring when a caller dials a single phone number or extension. The call goes to the first agent that picks up the phone. These ring groups increase the chances that a caller will speak to a live agent. Automated Queue Callbacks If callers don’t want to wait on hold in lengthy call queues, they can use the automated callback feature to schedule a time of their choosing to receive a callback when an agent becomes available.

As per the requirements of the patrons, we are presenting the best quality array of IVR Systems Development Services to our prestigious clients. This IVR solution service is available with various options. Moreover, we believe in offering complete satisfaction to the clients and for this, we provide IVR solution service as per client need.

Additional Information:

• Item Code: 210899
• Production Capacity: Unlimited
• Delivery Time: Immedicate
• Packaging Details: PAN INDIA IVR Service Provider

As per the requirements of the patrons, we are presenting the best quality array of IVR Systems Development Services to our prestigious clients. This IVR solution service is available with various options. Moreover, we believe in offering complete satisfaction to the clients and for this, we provide IVR solution service as per client need.

Additional Information:

• Item Code: 2018009
• Production Capacity: Unlimited
• Delivery Time: Immedicate
• Packaging Details: PAN India IVR Service Provider Press for sales Press 2 for support