Cloudshope Technologies Private Limited

Top 5 Cheap IVR Service Providers in India {2022Discounts}

Interactive Voice Response(IVR) System are gaining wide acceptance in a large number of application areas like Department of Telecom, airlines/Railways, Banks and various other organizations.IVR systems provide access to computer databases through normal telephones.A user can access a remote computer data base by dialing a specified IVR system number and obtain the required information by dialing the specified digits as informed by the computer.This book provides all the details on the project(IVR System for college automation) which allows the user to know the student's attendance and marks quickly through the telephone line without the intention of the college authority. In the hardware side embedded system has been used. A 20 pin microcontroller 89C2051 is used because of its compatibility with the hardware. This microcontroller controls the whole hardware. Telephone line is used for communication purpose. Visual Basic has been used for software programming. This book will be especially useful to professionals who are interested in doing work in the field of micro controller, IVR System etc.

Have you ever wondered what IVR Service Provider? Allow us to provide a short description of IVR, and you also understand IVR-based services later on.

IVR full form is Interactive Voice Response, and it is Automated Communication Technology.

Mainly, major companies use it because it enables the customers to interact with the services without human assistance.

You can take the example of Airtel customer support, Apple customer support, AT&T customer support, and more.

• Anyone can use it by adding scripts.
• Callers can make transactions.
• Callers can reach out to the customer care representative.
• It helps the callers to learn about solutions and new services.

Keep in mind that the main purpose is to assist the callers without the human presence and it also helps businesses to provide more effective customer support without any extra effort.

IVR Technology has become an important tool for companies like Banks, LPG Gas providers, Customer care, Amazon packages, and more.

Additional Information:

• Item Code: 302219
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Key Features: The dashboard has basic IVR and advanced IVR.A user-friendly dashboard that allows you to pick your choice of numbers, and virtual numbers.Custom On-Hold Music, Custom SMS API, Multi IVR, Automated Outbound Calling, and personalized IVR.You can subscribe to the bulk SMS packages as well.Voice broadcasting helps you to send outbound calls instantly and connect to your customers.The call routing assigns any available user or the right department.The company also offers miss call service for quicker & hassle-free campaign.A Toll-Free Number can add great value to any business. Specification: Every inbound & outbound calls can be recorded for quality purpose. A real-time analytic and call logs to check back the received & dialled calls. A dedicated toll-free customer care line for those who want to reach customer care.

Additional Information:

• Item Code: 4003321
• Production Capacity: Unlimited
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Additional Information:

• Item Code: 500643
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Guard Customer’s Privacy with Number Masking






Number masking or call maksing service allows any business to facilitate a secure conversation between their employees and the customers. They can easily protect the privacy of their users by assigning a separate virtual number to both the parties.

When a customer initiates a call in the app, the request gets automatically sent to Cloudshope server. Customer’s number gets mapped with a temporary virtual number at the server. Call is then forwarded to the company agent with the assigned virtual number ID. Without revealing the customer’s actual number, the call gets patched between the agent and the customer.

Deploying two-way number masking provides security to the customer and the business, ensuring maximum privacy on both ends. Number masking keeps all the transactions strictly on the platform to control the communication and prevent any possible frauds.

On Cloudshope
portal, you get access to all the recordings of the call happening over your platform on just a click. These recordings provide an impactful resolution at the time of customer disputes or information discrepancy.

Use landline numbers for masking to create a local and trusted presence among your users. Select the range of virtual numbers you want your brand to associate with from our large collection of numbers. In number masking, you can use different caller IDs for every agent or same caller ID for all the agent.

Create and view reports informing about you about the call logs, volume, duration, and abandonment of the calls. Comprehensive call dashboards allow you to access the on-going status of all the active, on-hold, and disconnected calls over a graphical interface.

FEATURES

Reduce Frauds and Track Calls with Call Masking

Two-way Number Masking/Call Masking

Use two-way masking to mask phone numbers of both the parties of the call to ensure maximum privacy during the conversation.

Click to Call API Integration

 

Allow users to dial a call directly from the “call” button present on the website or app through click to call API integration.

Call Recording

 

Reduce chances of frauds and monitor your service quality by automatically recording all the conversations happening over your platform.

Call Logs

 

Keep track of all your inbound and outbound calls and download call detail reports on fingertips with our user-friendly portal.

Multiple Caller ID for Every Agent

 

Easily display different caller IDs for multiple agents or same caller ID for all your agents without any added hassle.

Call Analytics

 

Improve your business strategies by analysing important call KPIs and accessing real-time information over a comprehensive dashboard.

Customer Privacy

 

With number masking, you can maintain secrecy for both the parties over call without affecting the smooth flow of the process.

Secure Transactions

Avoid off-platform engagement and provide a secure method of business transactions through number masking.

Call Insights

Call recording and analytics provides a secure and efficient way to keep a tab on all customer conversations happening on your platform

Cost Effective

Save the cost of calls for your customers & employees by providing an option to initiate calls within the app.

Customer Trust

Provides a secure and end-to-end communication platform without compromising on privacy builds trust in your existing and potential customers.

Additional Information:

• Item Code: 766006
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Easy Call Management Use call management features of the cloud-telephony suite to manage your masked inbound & outbound calls better. Best-in-Market Pricing Get high-quality cloud telephony suite with minimal effort and cost investment. Enhanced Customer Support Get enhanced live assistance from our product experts over email, chat and call. 99.99% Uptime Guarantee Cloudshope offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.