Cloudshope Technologies Private Limited

What is an IVR?An Interactive Voice Response system (IVR number for businesses) is an advanced technology that allows organisations to manage both inbound and outbound calls efficiently using pre-recorded voice messages or text-to-speech tools. It evaluates the keyboard inputs of the user to route the calls to the right resources effectively for optimal customer experience and satisfaction.

How does the IVR Number Work?An Interactive Voice Response system (IVR for businesses) is an advanced automated phone solution used by organisations globally. An IVR system interacts with the callers using a preset menu and collects responses from their keypad inputs or voice responses. The IVR software can fetch information from the central database and trigger some actions like activation, deactivation, renewal, etc.

Picking the rightIVR Service ProviderBefore deciding on the best IVR service provider, you need to understand if your company needs an IVR service or not. You will be required to implement an IVR solution from a reliable IVR service provider, if you have multiple branches and clients from various parts of the country or if you provide multiple services or sell more than one product. You should definitely invest in IVR software if you have a strong online presence and social media accounts, and have multiple departments and wings to manage.
Now, once you have identified your requirements and are now set to get one, here is a detailed guide to help you choose the best system from the IVR service provider. Here is what you should do. The first thing to understand is whether you need an On-Premise IVR System or a Cloud-Hosted IVR System. In the case of a cloud-hosted IVR system, you don't need any hardware or infrastructure, whereas, for an on-premise IVR system, you may need some hardware and infrastructure based on the size of your solution.

Factors to consider before choosing an IVR Service Provider1. Understand if the IVR service provider offers a multi-level IVR system where you have multiple hierarchy levels and elevations.
2. You should always opt for a cloud-hosted solution to reduce the initial operational expense and access it from anywhere.
3. It must be easy to set up, configure, and use, and it must even be easy for novices to learn quickly.
4. Intelligent call routing , text-to-speech conversions, automatic call recordings, alerts and notifications, etc., are very important features of an IVR system.
5. Incorporate a click-to-call button to make it easy for potential customers to make calls quickly.
6. An IVR service provider must give detailed reporting, free demo and trial options, dedicated support over calls, email, and chat, and 24 X 7 customer assistance.

People who use IVR solutions (buyer persona)An IVR system from a reputed IVR service provider is a must if you receive hundreds of customer calls and queries on various services. If you can't manage your agents or customer service departments efficiently, you should get an IVR solution immediately. If you handle the below operations and receive too many inbound calls, it's time for you to consult a competent IVR service provider and get the right solution. It can quickly boost your brand image, improve department efficiency, and reduce operational costs considerably.
• Sales• Support• Technical Query• Marketing• Billing• Product Returns• Cancellations

Additional Information:

• Item Code: 567891
• Production Capacity: Unlimited
• Delivery Time: Unlimited
• Packaging Details: What is an IVR system? An Interactive Voice Response system (IVR number for businesses) is an advanced technology that allows organisations to manage both inbound and outbound calls efficiently using pre-recorded voice messages or text-to-speech tools. It evaluates the keyboard inputs of the user to route the calls to the right resources effectively for optimal customer experience and satisfaction. How does the IVR Number Work? An Interactive Voice Response system (IVR for businesses) is an advanced automated phone solution used by organisations globally. An IVR system interacts with the callers using a preset menu and collects responses from their keypad inputs or voice responses. The IVR software can fetch information from the central database and trigger some actions like activation, deactivation, renewal, etc. Picking the right IVR Service Provider Before deciding on the best IVR service provider, you need to understand if your company needs an IVR service or not. You will be required to implement an IVR solution from a reliable IVR service provider, if you have multiple branches and clients from various parts of the country or if you provide multiple services or sell more than one product. You should definitely invest in IVR software if you have a strong online presence and social media accounts, and have multiple departments and wings to manage. Now, once you have identified your requirements and are now set to get one, here is a detailed guide to help you choose the best system from the IVR service provider. Here is what you should do. The first thing to understand is whether you need an On-Premise IVR System or a Cloud-Hosted IVR System. In the case of a cloud-hosted IVR system, you don't need any hardware or infrastructure, whereas, for an on-premise IVR system, you may need some hardware and infrastructure based on the size of your solution.

Choose the Best Cloud IVR Solution ProviderInteractive Voice Response (IVR) is an automated telephony system that handles any call volume of your customers. At Spark TG, the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR service improves productivity and experience as it enables you to map departments and agents using the extension and so allow you interact with your customers and routes calls to the appropriate agent or department.Let our IVR system do more - gather information, get detailed reports of your business calls, speak to your customers, offer self-service or connect them to the right agent, both inbound and outbound campaigns.Cloud IVR solutions laced with powerful features.

Call Tracking with IVR NumberGet a single business number and track, record, and maintain all calls. With voicemail, abandoned call reports and call back alerts, you never either miss a call or keep your customers waiting for too long.Connect to the right agent fasterManage wait times efficiently by giving caller’s a choice from multi-tiered menus to connect to the appropriate agent or queues.Toll-free IVR numberOur Toll-Free IVR creates an easy and free of cost channel for customers to access you. Track and record your incoming and outgoing calls with our cloud based telephony system without making the customer shell-out any money while trying to reach you. Avail our Virtual Number Service today!Easy CRM integrationUsing our APIs you can integrate CRM easily to save customer data with complete recording details, including caller specifications, call duration, time, and caller location at one place. Pull in customer data from any popular CRMs or a custom-built solution and access it in a few clicks. Save agents time by not making them toggle between multiple screens.Uninterrupted supportAvailable 24/7, IVR system offers quick and seamless support to your customers. Record all messages of customers on voicemail during non-working hours and never slip a potential business lead.Call RecordingRecord all customer calls on your virtual number and use these call recordings for internal training or get an insight into your customer preferences.Call Routing AnywhereWith our Cloud IVR service, route your customer calls to multiple agents at a single point of time. It efficiently handles a large traffic of calls, not missing any potential business opportunity.Customized GreetingsOffer localized experiences with customized greetings for different departments, and brands. Record new messages or upload existing voicemail greetings.
What Is IVR?IVR or Integrated voice response is an automated telephony software technology that enables the interaction of human callers with computerised features using DTMF tones input or voice. The technology is mainly used in call centres.
‘Having a rich customer-base’ is every business’s wish and that definitely leads to high call volume. Traditionally, the handling of large call volumes was a little cumbersome, but with IVR the whole process becomes easy. An IVR system is an effective way to route calls by settling down the basic interaction and forwarding it to the right agent, if required. It helps to save both the agent’s as well as the customer’s time.

Additional Information:

• Item Code: 378902
• Production Capacity: Unlimited
• Packaging Details: How Does An IVR Work When a caller initiates a call, the IVR system interacts by providing them choices using a prerecorded voice menu. The caller needs to respond according to their requirement, via voice response or phone keypad. According to the caller’s response, the IVR decides its actions. Either the system will provide further information or transfer the call to a suitable human agent. The IVR system helps to find the right department or agent for the caller. Route Call to rights agents & departments Availability Be available 24*7 Business Image Get a professional image for your business Call Volume Handle large call volume Personalized Experience Personalized experience Call Routing Multiple call routing options Extension Create agent extensions Q & A Save Callers time Cost Effective Be cost effective & efficient

Why should you consider Cloudshope as your IVR Service Provider?Cloudshope replaces all the traditional communication mediums for businesses with intelligent cloud-based interactive voice response systems. Accelerate your customer support with the best features in the industry.


Virtual NumberTrack calls and auto-distribute them equally without any hardware setup using a virtual phone number.
call splittingGreeting MessagesAnswer calls automatically and integrate multilingual automatic greetings both offline and online.
missed callCall DistributionUse the round-robin pattern to add calls to the queue, prioritize them, and route calls automatically.

Missed Call AssignmentsNever miss a call. Convert every opportunity into business by improving the missed call response time.
profile24 X 7 ConnectivityAlways be ready to answer customer calls. Route calls automatically or set self-service options out of business hours.
notificationsAdmin App & Agent AppUse an interactive Admin app and Agent app to configure workflows and get quick summaries and reports.
Features of IVR Solution
Call RoutingDashboardCall RecordingDashboardCall History & LogsDashboardAutomated CallsDashboardCustomizationDashboardBusiness Hours

Benefits of using an IVR number
Manage Large Call VolumesAutomatically handle large call volumes by distributing the calls to the available agents on time or adding them to the queue and informing them about the wait times, allowing you to streamline resource management and customer experience.
Customise IVR SettingsCustomise the IVR settings to meet your business goals or offer direct access and advanced services to privileged businesses and customers. Add them to your list and identify them intelligently as they call, improving the overall experience.
Professional ConsistencyProvide professional consistency and 24 x 7 support with an advanced IVR system. Connect with your customers any time as an IVR is 24 hrs accessible and provides self-service options, pre-recorded voice messages, and easy navigation to solutions.
IVR MessagingUse a built-in curated list of music, text-to-speech options, or custom voice messages as you set up an IVR to enhance the user experience during hold times. Use these messages during wait-times or hold-times, or to greet and navigate the customers.
IVR Routing & Self-serviceUse the IVR settings to route calls simultaneously to respective agents or departments for faster resolution or provide self-service options for customers to navigate through multiple menus and find solutions automatically.
Call Filtering & RecordingFilter your calls as they come and re-route them to the right person or department to offer the best solution quickly, avoiding multiple hold times and escalations. Also, record calls to evaluate the quality of service at a later stage.

Additional Information:

• Item Code: 786547
• Production Capacity: Unlimited
• Packaging Details: What is an IVR system? An Interactive Voice Response system (IVR number for businesses) is an advanced technology that allows organisations to manage both inbound and outbound calls efficiently using pre-recorded voice messages or text-to-speech tools. It evaluates the keyboard inputs of the user to route the calls to the right resources effectively for optimal customer experience and satisfaction. How does the IVR Number Work? An Interactive Voice Response system (IVR for businesses) is an advanced automated phone solution used by organisations globally. An IVR system interacts with the callers using a preset menu and collects responses from their keypad inputs or voice responses. The IVR software can fetch information from the central database and trigger some actions like activation, deactivation, renewal, etc. How does the IVR Number Work? An Interactive Voice Response system (IVR for businesses) is an advanced automated phone solution used by organisations globally. An IVR system interacts with the callers using a preset menu and collects responses from their keypad inputs or voice responses. The IVR software can fetch information from the central database and trigger some actions like activation, deactivation, renewal, etc. Picking the right IVR Service Provider Before deciding on the best IVR service provider, you need to understand if your company needs an IVR service or not. You will be required to implement an IVR solution from a reliable IVR service provider, if you have multiple branches and clients from various parts of the country or if you provide multiple services or sell more than one product. You should definitely invest in IVR software if you have a strong online presence and social media accounts, and have multiple departments and wings to manage. Now, once you have identified your requirements and are now set to get one, here is a detailed guide to help you choose the best system from the IVR service provider. Here is what you should do.

About Cloudshope IVR System in India
Since the past few years, IVR system India has been seen as the most effective tool for organizations all sizes to streamline their communication between all clients, stakeholders, and even employees. Cloudshope IVR system has been built on strong and modern technology that comes with unparalleled features to take your customer call handling process one notch up. We truly believe and assure you that with the IVR system, not only your manual call handling efforts will be eliminated but your customer’s calling experience will also be significantly elevated.

Why does your business need an IVR solution?IVR or Interactive Voice Response system lets you manage your business calls efficiently by automatically responding to user queries and routing calls to concerned agents without any human intervention. It acts as a virtual receptionist for your business giving your brand a more professional look!

Features of the IVR system in India
Different Language options for IVR messageHigh-grade IVR systems in India don’t keep your business phone system limited to a certain section of people only. It enables you to attend to people from different language backgrounds with the same kind of customization and professionalism. Hence, you have options to keep your IVR message in any preferred language or even in a combination of many.
Simultaneous Ringing and Routing of CallsAs you might know that there will be several users mapped behind your displayed IVR number and incoming calls will be routed to them. Best IVR system empowers your team to minimize the chances of missing any customer call. Hence, with our provided IVR system, your incoming calls will not only ring but can also be attended parallelly by all your users in the team.
Flexible and Easy User EditingCloudshope IVR system understands your need to have scalability and flexibility in your business software. Our IVR system enables you to easily change your phone system settings as per your growing needs. You can edit your mapped users behind the IVR number with just a few clicks and can define different users for working/non-working hours as per your suitability.
Customized Call Routing OptionsThe most important features of IVR system is its ability to route calls simultaneously or in any other model to different mobile numbers. With our IVR system, you're free to choose from several available call routing options as per your preference. Call routing options could be parallel ringing, one-on-one ringing, or routing in a particular order only to the given set of phone numbers.

Why Cloudshope is the best IVR system in India?
99.9% uptime of your calls and assured securityOur IVR system is responsibly designed with Industry-standard Data Security measures that are built with unbreakable privacy and safety barriers. The fact that our product is supported by AWS, it provides premium data security for your customer data, such as security groups, encrypted data storage, secure and personalized access etc. We also have superior security features that help us guarantee you a protected IVR system for your call handling.

Additional Information:

• Item Code: 234162
• Packaging Details: Dedicated and round the clock customer support Our dedicated customer support team is available and accessible 24*7 to help you make the best out of Cloudshope. You can connect us whenever you face even a tad of difficulty regarding our given IVR system. You can connect with our support team on call, email, raise a ticket or chat with us anytime whenever you have queries related to our provided IVR system in India. What is IVR system in India? IVR system is a modern product of cloud telephony technology that receives your customer calls, collects the information given by the caller in the IVR keypad menu and then routes their calls to the concerned executive/department automatically. How does IVR system work? When a person calls on your displayed business IVR number, a pre-defined voice message is played for your caller. The voice asks the caller to select the department of their concern in the keypad menu. Basis their selection in the keypad menu, the call gets routed to the agent mapped behind that respective department. Which is the best IVR system provider in India? There are many IVR system providers in the Indian market and all claim to be the best one. However, what truly outstands Cloudshope from the rest is the provided exclusive features, flexibility to customize the IVR system as per your requirements and 24*7 accessible customer support team.

What is IVR?Interactive Voice Response System:IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.
In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.

How does the IVR Number System Work?Customer reaches out on the business phone number provided by your websiteThey hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcomeOnce the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.

Features of IVR Service
24x7 Customer SupportCustomers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.
Live PanelAgents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.
Multi-level IVRMultiple levels in IVR can be created and configured separately with brilliantly-designed call flows.
Intelligent Call RoutingCall routing intelligently routes every caller to the right department & agent so that long call queues can be excluded.
Instant NotificationsMissing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.

Benefits of IVR SolutionIntuitive IVRDesigning a crisp Interactive Voice Response System for your customers helps them to achieve what they want at a faster pace. Constructing a menu that helps the customer navigate through correct options and route their call to the dedicated department will help and ease their queries timely.Personalised ConnectWith Interactive Voice Response Number System, an enterprise can create a platform with diverse regional languages & dialects which further can interact with callers and route them to desired departments. Also what an IVR does is greets the caller with their name which itself creates a lasting impression.Customer DatabaseWith Interactive Voice Response Solution, an enterprise can build a database in the most organic way possible. It stores every transaction ever made with any customer. The agents need not find any old transactions manually connected with the customer, Interactive Voice Response System accumulates all the history associated which further helps the agent to proactively pick up the issue and efficiently converse with the customer.

Represent Your BrandThrough an Interactive Voice Response System, an enterprise can effectively blend in its brand image while interacting with the customers while they call. Passing on audio notes of the tones that exactly match the brand identity is an ideal way to display the brand personality. One can leverage benefits like customising the IVR Number according to the present campaign/marketing initiatives and meanwhile monitoring, mapping and advancing on customer experience.Recording Calls with Real-time ReportsCall logs and recordings are maintained by each customer and the status of the call (connected/not connected/missed) is also documented through an Interactive Voice Response System Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further, audits can be performed on these calls to understand if there are any deviations in the process.

Additional Information:

• Item Code: 367890
• Production Capacity: Unlimited
• Packaging Details: A Professional Persona With Interactive Voice Response System, an enterprise can professionally cater to the requirements of its customers. What it does is takes input from the caller via a keypad, processes the request and redirects the user to a dedicated department which can solve the customer issue. This represents a predefined approach to resolve issues hassle-free and professionally. Multi-Language Support Customers can choose their preferred language in which they are comfortable with while deviating from the options available through IVR. Enterprises can reduce language difficulties and provide satisfactory customer experience Increase Agent Efficiency IVR enables agents to be more productive by systematically handling call transfers. By call monitoring and recordings, agents can boost their productivity over time. This results in the overall efficiency of both agents as well as the company. Feedback Collection Capturing surveys and opinion polls are easier with Interactive Voice Response System . Agents can connect the callers to a dedicated IVR post the completion of their calls to collect important and confidential information. Business advantages of IVR Service provider More lead generation With the help of IVR, customer requirements can be easily prioritized thus ensuring more leads and customer satisfaction. Automate customer care Provides the customers with an option to self-serve which eliminates the need of agents to provide assistance to customer requests. Reduce operational costs IVR system replaces the customer service agents who answer the customer calls and direct them to respective agents, therefore reducing the operational costs of the organization.

Be it a large business or a small one, hiring people just to answer phone calls all day becomes a bit of a burden for any company. Handling business calls can be a large undertaking for a business. But just spending on hiring employees to route calls to a different department or answer a simple question isn’t going to be economical.
Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.

If you are a business trying to figure out which IVR Provider to go to, this is the right post for you! We researched about some of the best IVR Providers in India and curated a list to make your choices much easier.

For businesses across the countries and industries, IVR solutions have made it possible for organizations to encourage seamless communication between all clients, stakeholders, and team members of corporate organizations. Cloudshope is a true believer in the power of strong and professional communication and we have seen how IVR does that effectively. Cloudshope IVR service has been one of the leading ones in the market, and that’s because of the smart and advanced technology it is built on.

Language optionsWe believe that an IVR service should be capable of providing flexibility to its customers and accommodating their different needs and backgrounds. Hence, we provide multiple language options in which you can set your voice greeting for your customers and ensure the most personalized welcome to them.

Parallel RingingWhile there are different users mapped behind your front-end business contact number, you’d always want to assure that no caller has to wait on call for long. Hence, with Cloudshope IVR service, your incoming call can ring to all your users simultaneously increasing the chances of faster resolution.

Flexible user mappingCloudshope ensures that you have a scalable and reliable mode of customer communication capable to adjust with your changing business needs. You can add or remove your users with just a few clicks. You can even set different users for weekends and working/non-working hours as per your convenience.

Call Routing OptionsOne of the prime features of IVR service is its ability to route calls to specified mobile numbers. Businesses can choose different call routing options as per their team working. This could be simultaneous routing, one-on-one call routing for a certain time duration to the given set of phone numbers.

Why Cloudshope is the best choice for your IVR service provider?
99.9% uptime of your callsOur IVR service is built on Industry-standard Data Security measures which are built on unbreakable privacy and safety barriers. Our Amazon Web Services provides several options to improve data security, such as security groups, encrypted data storage, secure and personalized access etc. We also provide superior security features such as security groups and network access control lists to assure a protected IVR service.

365*24*7 customer supportOur customer support team will be available round-the-clock for you to help you make the best out of MyOperator. Our dedicated support team will be there for you whenever you face even a tad of difficulty regarding our IVR service. You can connect with our team on call, email, raise a ticket or chat with us anytime whenever you have queries related to our provided IVR service.

Additional Information:

• Item Code: 465789
• Production Capacity: Unlimited
• Delivery Time: unlimited
• Packaging Details: What is IVR service? IVR service is a product of cloud telephony technology that attends your customer calls, gathers the information given by the caller in the IVR keypad menu and then routes their calls to the concerned executive/department. How does IVR call work? When a person calls on your front-end business contact number, a pre-defined voice greeting is played for the caller. The voice asks the caller to select the department of their concern in the IVR keypad menu. As the caller enters the keypad input basis the requirement, the call gets routed to the agent mapped behind that respective department. Which is the best IVR service provider in India? There are hundreds of IVR service provider in the Indian market and all claim to be the best one. However, what truly outstands Cloudshope from the rest is the provided exclusive features, flexibility to customize the IVR service as per your needs and round-the-clock accessible customer support team. Call Reports Get detailed reports of your incoming, outgoing and missed calls and monitor each agent’s on-call performance with their daily call reports. Recorded Calls With recorded and stored customer calls, ensure better employee training or use them reliably during future disputes or doubts. Effective Followup With updated missed calls report and notified reminders on your agents’ phone, ensure proper follow-up on your missed calls. Live Panel Keep a constant tab on your business calls and see all call-related activities on a live dashboard, accessible from any desktop/mobile.

Have you ever wondered what IVR Service Provider is? Allow us to provide a short description of IVR, and you also understand IVR-based services later on.
IVR full form is Interactive Voice Response, and it is Automated Communication Technology.
Mainly, major companies use it because it enables the customers to interact with the services without human assistance.
You can take the example of Airtel customer support, Apple customer support, AT&T customer support, and more.
Anyone can use it by adding scripts.Callers can make transactions.Callers can reach out to the customer care representative.It helps the callers to learn about solutions and new services.Keep in mind that the main purpose is to assist the callers without the human presence and it also helps businesses to provide more effective customer support without any extra effort.
IVR Technology has become an important tool for companies like Banks, LPG Gas providers, Customer care, Amazon packages, and more.

Best IVR Service provider in 2023
Cloudshope is an advanced-level cloud telephony IVR Service Provider in India. They land in the First position on our IVR services in India list.
The IVR service provider advertises Toll-Free numbers, virtual numbers, voice broadcasting, click-to-call, IVR-based services, IVR-hosted services, and more.
They have a clientele of Cipla, OLA cabs, Cars 24, Glidec, and more.
They have a basic plan for beginners.The advanced plan is meant for the medium-size business.The premium plan is for those who cannot get the job done without interactive voice response & voice process services.

The dashboard has basic IVR and advanced IVR.A user-friendly dashboard that allows you to pick your choice of numbers, and virtual numbers.Custom On-Hold Music, Custom SMS API, Multi IVR, Automated Outbound Calling, and personalized IVR.You can subscribe to the bulk SMS packages as well.Voice broadcasting helps you to send outbound calls instantly and connect to your customers.The call routing assigns any available user or the right department.The company also offers miss call service for a quicker & hassle-free campaign.A Toll-Free Number can add great value to any business.

Specification:Every inbound & outbound call can be recorded for quality purposes. A real-time analytic and call logs to check back the received & dialed calls.
A dedicated toll-free customer care line for those who want to reach customer care.

The dashboard has a virtual number-creation feature that enables you to add virtual numbers.A toll-free number can a great amount of value to your company, and you can add it using these companies.You can also enable scripted automated calls so that customers can self-solve the problem.An inbuilt feature to look at the performance & analytics to improve your company.They have a blog that teaches you how major companies have implemented number masking, automated phone calls, reduce operational costs, increase efficiency, and more.

Additional Information:

• Item Code: 897685
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Specification: Unlike many other brands in this industry, Cloudshope allows you to use the package for SMS & Voice purpose. It is entirely up to you, whether you want to use it for the Voice purpose or send SMS. You also get validity, and it is not a monthly subscription. A monthly subscription would be a bad idea for a smaller business with less communication activity. You can also try the trial version for 7-days with every feature unlocked. Dedicated customer care come in handy when you are in confusion. Key Features: Cloudshope may not provide you IVR Service Providers in India for small businesses. However, the quality at the right price is guaranteed. The company successfully holds & manages government-based projects hosted IVR services.The Bay Cloudshope offers interactive voice services.The official name of the service is “Voice Announcer for Industrial Control Automation.” About Cloudshope IVR System in India Since the past few years, IVR system India has been seen as the most effective tool for organizations all sizes to streamline their communication between all clients, stakeholders, and even employees. MyOperator IVR system has been built on strong and modern technology that comes with unparalleled features to take your customer call handling process one notch up. We truly believe and assure you that with the IVR system, not only your manual call handling efforts will be eliminated but your customer’s calling experience will also be significantly elevated.

What is IVR?Interactive voice response is the abbreviation for IVR call. Callers can communicate with a computer-operated phone system using voice recognition and DTMF sounds input via a keypad using this technology. In simple terms, an IVR system plays a pre-recorded voice that asks people to respond by hitting digits on their mobile phone's keypad to select an option. Let's know how we are the best IVR service provider in India but first things first, let's know about IVR.
IVR service provider in IndiaEvery firm wishes to have a large customer base, which inevitably leads to a high phone call volume. Large voice call volumes have traditionally been difficult to handle, but with the IVR system, the process is simplified. An IVR service is a good technique to route calls because it settles the basic contact and, if necessary, forwards it to the appropriate agent. It helps to save time for both the agent and the customer.
Our IVR System Solutions are designed to cut the cost of phone calls to and from your company in half. At the same time, we provide your company with the combined strength of client service and a comprehensive marketing strategy. You can use our outsourced IVR Number for Business to acquire database access, adjust call flow, make call-backs, scale-up, and integrate with the web

Choose the best plan as per your need

IVR (Interactive Voice Response) is a technology that allows a computer to interact with people using DTMF tones and voice input from a keypad. In telecommunications, IVR allows customers to interact with a company's host system via speech recognition or a telephone keypad. All you have to do is search for an IVR service provider near me and you will find us. We can provide users with dynamically generated or pre-recorded audio to guide them through the process. Predictive dialer systems are not as intelligent as these systems. Banking Payments and Services, Retail Orders, Mobile Purchases, Utilities, Weather Conditions, And Travel Information can all be done with it.

Our IVR systems are used for outbound calling and are sized to manage big call volumes when placed in the network. The fundamental goal of an IVR call is to receive input, process it, and provide a call routing result from an automated attendant. You can set up your IVR system so that callers can either leave a recorded message or request a callback.

Advantages : Best IVR Services

Increased marketing and lead management proficiency.

Keep track of opportunities within a single database.

Manage leads & sales' lifecycle that accelerate ROI.

Give a top level of control over the business.

Streamlines all the business communication.

 

Auto Feedback, Reduce support request costs.

Why choose Cloudshope

We  provide one of the top IVR services in India, with round-the-clock support. We have a highly-skilled technical team that can assist you in resolving any concerns you may have. We have an ever-increasing number of dependable customers. Rather than selling you a good or service, we focus on providing high-quality services. We all know that in today's competitive environment if someone wants to improve their brand and commercial capabilities, quality work is the key to success. This is one of the reasons why we are regarded as one of India's leading Cloud IVR Solution Providers in India.

 

 

These days, IVR System Solution is very crucial, and we know how to give it on time and at a reasonable price. We have a lot of experience in this area such as servetel, fast2sms, free2sms, and we've worked with a lot of reputable big brands and small/medium enterprises for a long time.

Additional Information:

• Item Code: 879649
• Packaging Details: IVR Services Features Auto Lead Assigning Report User Wise Dashboard Option Download Recording Lead Capture Maintain Client Profile Follow Up Call Recording Follow Up Notifications History Report Working With Lead Agent Forwarding Client Searching Lead IVR Feature (Sticky) Google Adwords Report View Lead / Client History How we as a top IVR service provider help You may acquire information about clients and route calls as needed with the correct use of IVR servetel. Our clever IVR system established through a virtual number give the optimal working versatility to save you as well as the customer's time. Our company is recognized as one of the best cloud telephony IVR Service Providers in India, for numerous years. We offer the advantages of its cloud services to help your company create more leads. You can even customize your IVR number to address customers by their first and last names. We have successfully served domestic clients to provide the best available IVR system cost, and we are currently one of India's leading Cloud IVR Solution Providers in India then servetel, fast2sms, free2sms and more. Everything is meticulously planned, and our special IVR System Solutions are available at reasonable pricing and for a limited time. The IVR software we offer includes all of the essential functions, such as IVR designer, self-service IVR, call queuing, and more. In short, whether you're a small business or a large corporation, we are your ideal partner for providing the most valuable IVR service. Finally, we look into each and every question about service updates and other pressing issues. We ensure that no part of the professional stairwell is overlooked. Even if you have no prior knowledge of the IVR system, our professionals will thoroughly explain them to you. Our organization adheres to industry norms of professionalism, and we have a clear policy for each IVR system cost. You can reach out to us at any moment for the best IVR

Why should you consider Cloudshope as your IVR Service Provider?Cloudshope replaces all the traditional communication mediums for businesses with intelligent cloud-based interactive voice response systems. Accelerate your customer support with the best features in the industry.

Virtual NumberTrack calls and auto-distribute them equally without any hardware setup using a virtual phone number.
call splittingGreeting MessagesAnswer calls automatically and integrate multilingual automatic greetings both offline and online.
missed callCall DistributionUse the round-robin pattern to add calls to the queue, prioritize them, and route calls automatically.
profileMissed Call AssignmentsNever miss a call. Convert every opportunity into business by improving the missed call response time.
profile24 X 7 ConnectivityAlways be ready to answer customer calls. Route calls automatically or set self-service options out of business hours.
notificationsAdmin App & Agent AppUse an interactive Admin app and Agent app to configure workflows and get quick summaries and reports.
Features of IVR SolutiondeviceDashboardCall RoutingDashboardCall RecordingDashboardCall History & LogsDashboardAutomated CallsDashboardCustomizationDashboardBusiness Hours

Benefits of using an IVR numberA glance into some of the many benefits of an IVR number for businesses.
Manage Large Call VolumesAutomatically handle large call volumes by distributing the calls to the available agents on time or adding them to the queue and informing them about the wait times, allowing you to streamline resource management and customer experience.
distribute callsCustomise IVR SettingsCustomise the IVR settings to meet your business goals or offer direct access and advanced services to privileged businesses and customers. Add them to your list and identify them intelligently as they call, improving the overall experience.
team performanceProfessional ConsistencyProvide professional consistency and 24 x 7 support with an advanced IVR system. Connect with your customers any time as an IVR is 24 hrs accessible and provides self-service options, pre-recorded voice messages, and easy navigation to solutions.
customer darkIVR MessagingUse a built-in curated list of music, text-to-speech options, or custom voice messages as you set up an IVR to enhance the user experience during hold times. Use these messages during wait-times or hold-times, or to greet and navigate the customers.
team performanceIVR Routing & Self-serviceUse the IVR settings to route calls simultaneously to respective agents or departments for faster resolution or provide self-service options for customers to navigate through multiple menus and find solutions automatically.
customer darkCall Filtering & RecordingFilter your calls as they come and re-route them to the right person or department to offer the best solution quickly, avoiding multiple hold times and escalations. Also, record calls to evaluate the quality of service at a later stage.

Additional Information:

• Item Code: 567890
• Production Capacity: unlimited
• Packaging Details: Manage Large Call Volumes Automatically handle large call volumes by distributing the calls to the available agents on time or adding them to the queue and informing them about the wait times, allowing you to streamline resource management and customer experience. Customise IVR Settings Customise the IVR settings to meet your business goals or offer direct access and advanced services to privileged businesses and customers. Add them to your list and identify them intelligently as they call, improving the overall experience. Professional Consistency Provide professional consistency and 24 x 7 support with an advanced IVR system. Connect with your customers any time as an IVR is 24 hrs accessible and provides self-service options, pre-recorded voice messages, and easy navigation to solutions. IVR Messaging Use a built-in curated list of music, text-to-speech options, or custom voice messages as you set up an IVR to enhance the user experience during hold times. Use these messages during wait-times or hold-times, or to greet and navigate the customers. IVR Routing & Self-service Use the IVR settings to route calls simultaneously to respective agents or departments for faster resolution or provide self-service options for customers to navigate through multiple menus and find solutions automatically. Call Filtering & Recording Filter your calls as they come and re-route them to the right person or department to offer the best solution quickly, avoiding multiple hold times and escalations. Also, record calls to evaluate the quality of service at a later stage.

Explore how an intelligent IVR system can empower your call centre agents to handle more calls efficiently and effectively, while increasing the satisfaction level of your customers.

Best IVR Solution ProviderWhat is IVR?
IVR is a technology that allows businesses to interact with customers through pre-recorded voice messages using DTMF input through a keypad. An IVR system enables you to identify every caller’s need and route them to the best-suited agent based on their input and skillset required for the query.
Why Do Businesses Need IVR?
A big enterprise, like a healthcare provider, financial services  or retail store with a large number of customers, is bound to have different queries and concerns from the customers coming in. It will also be natural that certain agents are better skilled at handling specific customer queries than others. This can lead to an inefficient usage of resources where a less efficient agent spends more time on a query that could’ve been handled faster by another agent. An IVR system can be used to manage the routine queries and freeing up the precious resource time for handling critical queries.
Additionally, Intelligent Virtual Response systems with Artificial Intelligence helps businesses optimise their agent’s time and provide a better experience for their customers.




IVR for Self-ServiceInteractive voice response system (IVR) is a technology that automates telephone services by allowing users to respond to automated prompts via voice commands. The self-service IVR transfers a call to a live agent only for critical queries or something which is more specific in nature. 

Hosted IVRHosted IVR services enable businesses to provide 24/7 customer service, even after business hours. This improves loyalty and satisfaction rates for customers, as well as streamlines processes for call center agents. These services are also cost-effective compared to other solutions like outsourcing. 
Agent-Assisted IVRAgent-assisted IVR software enables contact centres to seamlessly integrate voice recognition technology into their existing IVR systems. The agent-assisted IVR software helps to cut costs and stream operations by assisting customers with basic questions, reduce call volume, and ease wait times.

Real-time customer engagementWelcome your callers with a customised and professional voice message.
 
Automation of customer supportEnabling the callers to get a self-serve tool and create a better user experience.

After Business Hours Customer SupportSet up a pre-recorded message for a caller who calls post business hours, also allow them to to leave a query or schedule an appointment.

Enhanced User ExperienceUse advanced voice recognition system that recognizes caller intent and responds with relevant options.

CallRecordingCustomer conversations are automatically recorded and stored on cloud for future purpose.

CallReportsCheck the number of your missed, attended, and outgoing calls agent and department wise.

TimelyFollow-upEnsure effective follow-up on your missed customer calls with timely notifications of the same.
How IVR Is The Best Choice For Businesses?
Increases Customer Acquisition – Reduces repeat queries

Increases Customer Engagement – Reduces agents hold time

Improves Revenues & Efficiency – Reduces costs, time and risks

CloudShope Smart IVR Solution For EnterprisesCreate an IVR that is tailored to your needsCreate an IVR that meets the needs of your business. Custom IVR flows can be created with welcome scripts, professional messages, best old music, and action-driven number dialling. Our team ensures that the entire flow is in line with the goal of customer engagement and satisfaction.

Additional Information:

• Item Code: 500431
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Defining flexibility in a new way Easy and flexible configuration of your IVR workflow is possible with Mtalkz IVR service. We offer high levels of flexibility when designing IVR flows, allowing you to record and play custom prompts, intelligent call diverting, queue up management, and establishing business hours. Everything can be accomplished with simple drag-and-drop options. A self-service automation system An Interactive Voice Response System or IVR helps businesses and service providers direct their customers to the correct department, reduce wait times and automate processes. An IVR system can also be used for other purposes, such as a quiz or contest that promotes your business and its services. An IVR helps you to ensure that your agents spend less time on monotonous tasks and more time doing what they love most – interacting with people who are eager to buy your services and products. Contextualise the conversation for the agents This is especially helpful for inbound call centres in banks and telecom service providers. Since the Callers reach an IVR by pressing numbers on your main call-in number, it’s important that the agent knows what each option means, and how he can help the customer. Use the configurable IVR set up that informs the agent about the IVR data corresponding to the DTMF input entered by the caller. Customize call flows to manage high call volumes IVR helps you to streamline your processes while your agents are busy. It is possible to configure controls to play hold music or product updates during peak call times. This makes your agent comfortable and also ensures that all the calls are answered in less than 1 min. You can also ensure that your most valuable customers are transferred to the most skilled agents through configurable routing.

Cloudshope IVR system is an omnichannel contact management system offering CRM integration along with call route and IVR/lead management functions. You can also take advantage of Cloudshope’s multi-user login/roll based access feature besides internal call transfer option. This IVR call centre software is used for both, inbound and outbound call centre functions.

Key features of Cloudshope:
Ticketing systemKnowledge baseDigital salesFusion CXAutomationDebt collection softwareKnowledge management systemRetention and archivingReal-time monitoring
IVR systems interact with callers, collects information and route these calls to the appropriate person, authority or department. The ability of the platform to handle high volume calls at minimal costs along with a 24/7 customer service, makes it a popular choice among businesses and leaders.

Interactive Voice Response (IVR) System For Your BusinessExplore how an intelligent IVR system can empower your call centre agents to handle more calls efficiently and effectively, while increasing the satisfaction level of your customers.
IVR service providersBest IVR Solution ProviderWhat is IVR?
IVR is a technology that allows businesses to interact with customers through pre-recorded voice messages using DTMF input through a keypad. An IVR system enables you to identify every caller’s need and route them to the best-suited agent based on their input and skillset required for the query.
Why Do Businesses Need IVR?
A big enterprise, like a healthcare provider, financial services  or retail store with a large number of customers, is bound to have different queries and concerns from the customers coming in. It will also be natural that certain agents are better skilled at handling specific customer queries than others. This can lead to an inefficient usage of resources where a less efficient agent spends more time on a query that could’ve been handled faster by another agent. An IVR system can be used to manage the routine queries and freeing up the precious resource time for handling critical queries.
Additionally, Intelligent Virtual Response systems with Artificial Intelligence helps businesses optimise their agent’s time and provide a better experience for their customers.
What Are Different Types Of IVR System?
IVR for Self-ServiceInteractive voice response system (IVR) is a technology that automates telephone services by allowing users to respond to automated prompts via voice commands. The self-service IVR transfers a call to a live agent only for critical queries or something which is more specific in nature. 
Hosted IVRHosted IVR services enable businesses to provide 24/7 customer service, even after business hours. This improves loyalty and satisfaction rates for customers, as well as streamlines processes for call center agents. These services are also cost-effective compared to other solutions like outsourcing.

Agent-Assisted IVRAgent-assisted IVR software enables contact centres to seamlessly integrate voice recognition technology into their existing IVR systems. The agent-assisted IVR software helps to cut costs and stream operations by assisting customers with basic questions, reduce call volume, and ease wait times

Additional Information:

• Item Code: 789420
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: When Do Businesses Use An IVR Number? Real-time customer engagement Welcome your callers with a customised and professional voice message. Automation of customer support Enabling the callers to get a self-serve tool and create a better user experience. After Business Hours Customer Support Set up a pre-recorded message for a caller who calls post business hours, also allow them to to leave a query or schedule an appointment. Enhanced User Experience Use advanced voice recognition system that recognizes caller intent and responds with relevant options. Call Recording Customer conversations are automatically recorded and stored on cloud for future purpose. Call Reports Check the number of your missed, attended, and outgoing calls agent and department wise. Timely Follow-up Ensure effective follow-up on your missed customer calls with timely notifications of the same. How IVR Is The Best Choice For Businesses? Increases Customer Acquisition – Reduces repeat queries Increases Customer Engagement – Reduces agents hold time Improves Revenues & Efficiency – Reduces costs, time and risks Cloudshope’s Smart IVR Solution For Enterprises Create an IVR that is tailored to your needs Create an IVR that meets the needs of your business. Custom IVR flows can be created with welcome scripts, professional messages, best old music, and action-driven number dialling. Our team ensures that the entire flow is in line with the goal of customer engagement and satisfaction.

Best IVR Systems to Ensure Business Continuity in Uncertain Times
Interactive Voice Response systems are an answer to uncertain times where you have to ensure uninterrupted customer service irrespective of the place or the time you are operating from. IVR software does the exact same thing by ensuring seamless customer experience. It uses customisable call flow mechanisms to connect a customer to the right person or department to help resolve their queries.
What is an IVR System?IVR technology makes use of the automated telephony system to connect with callers through voice and DTMF tones input using a keypad. The system first identifies and segments callers to resolve their queries without transferring the calls to any live agent. Once ensured that a call may require assistance from a live agent that IVR system routes the call to the best available customer care representative.
IVR call center software provides automated telephony features to businesses for streamlining customer service operations. The key features of the best IVR systems are:
Must have feature of IVR SystemSkill Based RoutingSkill based routing creates buckets for segmenting customers in order to decide whether to send these calls to an automated voice or a live agent. 
Call Queuing and WaitingCall queuing and waiting are being used to queue call lines to specific ring groups. 
Preferred Agent RoutingIVR solutions provide preferred agent routing to connect to the right agent at the right time. 
Self Service IVRSelf-service IVR improves routing capabilities, accelerates resolution and minimizes the cost of operation. 
Call MetricsCall metrics report provides real time insights and detailed reports on the number of customer calls, common queries, call history, etc. 
Personalised PromptsPersonalised prompts are meant to customise voice messages to ensure a friendly customer experience.

Cloudshope framework is used for building communication applications and establishing/controlling calls between telecommunication endpoints, such as customary telephone sets, (PSTN) public switched telephone network, and devices VoIP (voice over Internet Protocol). Cloudshope further enhances collaboration capabilities of the customer support teams with the features for multi-party video conferencing.
Cloudshope provides voice-based communication by connecting IVR system (Interactive Voice Response) to such platforms as YouTube, Facebook, etc. Call recording, audio posts via mobile phone or the internet are core functionalities of Cloudshope. Free online moderation of content, free hosting of audio recordings, and synchronisation option to connect far situated offices with local access points are its additional benefits.
Cloudshope provides developmental tools for creation of telecommunications and IVR systems. Flowcharts prepared through designer interface representing core functions are created and integrated into the existing systems. Using TeleFlow software, any business can quickly setup the IVR, Voice Mail or Call Center Application to stay connected with their customers.
 

Additional Information:

• Item Code: 896570
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Cloudshope Support ticketing system and has an inbuilt call center technology called Talk. Zendesk Talk is used by customer service centers for providing phone support from a single platform to streamline operations of other channels. Automatic ticket development, full customer history and call recording are its major functions. As a customer service phone system, all that Talk IVR system requires is good internet connectivity and headsets. IVR (Interactive Voice Response) provides automated telephony system. It interacts with callers to gather their queries and routes calls to the best available recipient. IVR system or IVRS is a combine of voice telephone input and touch-tone keypad selection thus providing the right kind of responses. IVR Junction thus provides interactive voice responses aside from systems such as call tracking and enquiry management. Cloudshope provides an information security management system with superior voice quality and decreased latency. The integration feature integrates calls from customers with such tools as CRM, ERP, Helpdesk solutions, applications and websites to bring together at one place all the customer information. You can build and manage your entire organizational call flow using the Exotel’s features for voice and SMS communication. Key features of Cloudshope: App to app calling Phone number masking COD verification Parallel ringing Automated surveys and feedback Track marketing ROI Last mile delivery tracking Cloudshope provides streamlined customer interactions to different kinds of businesses such as logistics, manufacturing, real estate, healthcare/pharma, hospitality and other organisations. Make use of manual/auto dialer, screen pop IVR drag/drop designer options for efficient task management. Using Cloudshope IVR system, you can route calls to even remote employees via landlines, mobile numbers and browsers.

People who use IVR solutions (buyer persona)An IVR system from a reputed IVR service provider is a must if you receive hundreds of customer calls and queries on various services. If you can't manage your agents or customer service departments efficiently, you should get an IVR solution immediately. If you handle the below operations and receive too many inbound calls, it's time for you to consult a competent IVR service provider and get the right solution. It can quickly boost your brand image, improve department efficiency, and reduce operational costs considerably.
• Sales• Support• Technical Query• Marketing• Billing• Product Returns• Cancellationscustomer darkIndustries benefiting from IVR service providersBusinesses of all types and sizes benefit from an IVR service provider as they can get a fully customized IVR solution to take their company to heights. An IVR solution can revamp the entire communication strategies and system of a company to its full potential. When you route calls to the right agent at the right time, you optimize the total efficiency of the customer support agents and departments. In addition to the basic features, an IVR service provider will give you advanced features like auto dialing feature, auto call recording, auto-answering, automatic online and offline greetings, call routing, etc., hence, helping your business take its efficiency to its peak level.

Here Are Some Industries ThatCan Take Full Advantage OfAn IVR System.• Banks• Lending Institutions• Insurance Companies• Real Estate Companies• Telecom Companies• Internet Providers• Schools & Universities• Specialized Examination Centers• General Services• Government Services• Professional Couriers & Deliveries• Airline Companies• Travel Agencies & Ticketing Agents• Dating & Entertainment Lines• Luxury Brands• Retail Chains• Building & Construction Industries• Hospitals & Clinics• Pharmaceuticals• BPO & Call Center Industries• Telemarketers• Surveying Companies• Food Delivery Services• Hotels & Resorts• Bars & Restaurants• Shopping Malls


What is IVR?An IVR system (Interactive Voice Response system) is an automated software that allows businesses to answer customer calls automatically, interact with them through pre-recorded voice messages, and route calls effortlessly to the right agent on time. It prompts users to make keyboard inputs or voice messages to navigate through a preset menu template. The purpose of an IVR is to brand your professional image, improve customer experience, reduce call holds and wait times, and get quick remedies to their issues with self-service options.

What are the advantages of IVR numbers?An IVR system offers several benefits to the organisation in many ways. Some of the most common advantages of an IVR number are automatic call routing, call recording, call filtering, auto call answering, call logs, reports and analytics, etc. Effective resource management, business hours schedule, IVR customization, improved agent productivity, lead conversions, etc., are a few among its benefits.

Additional Information:

• Item Code: 764970
• Delivery Time: Instant
• Packaging Details: An IVR system (Interactive Voice Response system) is an automated software that allows businesses to answer customer calls automatically, interact with them through pre-recorded voice messages, and route calls effortlessly to the right agent on time. It prompts users to make keyboard inputs or voice messages to navigate through a preset menu template. The purpose of an IVR is to brand your professional image, improve customer experience, reduce call holds and wait times, and get quick remedies to their issues with self-service options. What are the advantages of IVR numbers? An IVR system offers several benefits to the organisation in many ways. Some of the most common advantages of an IVR number are automatic call routing, call recording, call filtering, auto call answering, call logs, reports and analytics, etc. Effective resource management, business hours schedule, IVR customization, improved agent productivity, lead conversions, etc., are a few among its benefits. How does the Interactive Voice Response system work? An IVR software allows a business to set pre-recorded voice messages or text-to-speech messages to interact with the customer whenever they press specific buttons or reply with voice messages. Customers can enjoy self-service options by using the multiple input methods and get quick services or remedies. An IVR number redirects or routes callers to a specific department or agent after collecting responses through the menus. It reduces wait times, multiple hold times, or multiple call escalation processes. How does IVR improve customer experience? An IVR number improves customer experience to a great extent by providing preset menus and voice messages as soon as they dial a business number . Customers can access the basic information from the preset menus or select the right input to get their calls automatically routed to the respective departments.

Why should you consider Cloudshope as your IVR Service Provider?Cloudshope replaces all the traditional communication mediums for businesses with intelligent cloud-based interactive voice response systems. Accelerate your customer support with the best features in the industry.


Virtual NumberTrack calls and auto-distribute them equally without any hardware setup using a virtual phone number.
Greeting MessagesAnswer calls automatically and integrate multilingual automatic greetings both offline and online.
missed callCall DistributionUse the round-robin pattern to add calls to the queue, prioritize them, and route calls automatically.
profileMissed Call AssignmentsNever miss a call. Convert every opportunity into business by improving the missed call response time.
profile24 X 7 ConnectivityAlways be ready to answer customer calls. Route calls automatically or set self-service options out of business hours.
notificationsAdmin App & Agent AppUse an interactive Admin app and Agent app to configure workflows and get quick summaries and reports.

Features of IVR SolutiondeviceDashboardCall RoutingDashboardCall RecordingDashboardCall History & LogsDashboardAutomated CallsDashboardCustomizationDashboardBusiness Hours

Benefits of using an IVR numberA glance into some of the many benefits of an IVR number for businesses.
Manage Large Call VolumesAutomatically handle large call volumes by distributing the calls to the available agents on time or adding them to the queue and informing them about the wait times, allowing you to streamline resource management and customer experience.
distribute callsCustomise IVR SettingsCustomise the IVR settings to meet your business goals or offer direct access and advanced services to privileged businesses and customers. Add them to your list and identify them intelligently as they call, improving the overall experience.
team performanceProfessional ConsistencyProvide professional consistency and 24 x 7 support with an advanced IVR system. Connect with your customers any time as an IVR is 24 hrs accessible and provides self-service options, pre-recorded voice messages, and easy navigation to solutions.
customer darkIVR MessagingUse a built-in curated list of music, text-to-speech options, or custom voice messages as you set up an IVR to enhance the user experience during hold times. Use these messages during wait-times or hold-times, or to greet and navigate the customers.
team performanceIVR Routing & Self-serviceUse the IVR settings to route calls simultaneously to respective agents or departments for faster resolution or provide self-service options for customers to navigate through multiple menus and find solutions automatically.
customer darkCall Filtering & RecordingFilter your calls as they come and re-route them to the right person or department to offer the best solution quickly, avoiding multiple hold times and escalations. Also, record calls to evaluate the quality of service at a later stage.

Additional Information:

• Item Code: 768404
• Packaging Details: What is an IVR system? An Interactive Voice Response system (IVR number for businesses) is an advanced technology that allows organisations to manage both inbound and outbound calls efficiently using pre-recorded voice messages or text-to-speech tools. It evaluates the keyboard inputs of the user to route the calls to the right resources effectively for optimal customer experience and satisfaction. How does the IVR Number Work? An Interactive Voice Response system (IVR for businesses) is an advanced automated phone solution used by organisations globally. An IVR system interacts with the callers using a preset menu and collects responses from their keypad inputs or voice responses. The IVR software can fetch information from the central database and trigger some actions like activation, deactivation, renewal, etc. Picking the right IVR Service Provider Before deciding on the best IVR service provider, you need to understand if your company needs an IVR service or not. You will be required to implement an IVR solution from a reliable IVR service provider, if you have multiple branches and clients from various parts of the country or if you provide multiple services or sell more than one product. You should definitely invest in IVR software if you have a strong online presence and social media accounts, and have multiple departments and wings to manage. Now, once you have identified your requirements and are now set to get one, here is a detailed guide to help you choose the best system from the IVR service provider. Here is what you should do. The first thing to understand is whether you need an On-Premise IVR System or a Cloud-Hosted IVR System. In the case of a cloud-hosted IVR system, you don't need any hardware or infrastructure, whereas, for an on-premise IVR system, you may need some hardware and infrastructure based on the size of your solution.

What is IVR?Interactive Voice Response is a technology that allows a pre-recorded voice to interact with humans through voice and DTMF tones input via the keypad. Meaning, when you call, the voice on the other end will be computer-generated. You can use your phone’s keyboard to create a certain outcome.

Types of IVRSingle-level IVRThis is the simplest form of IVR. In this type, you can only add a single layer of IVR to your call flow. Single level IVR is perfect for simple use cases where one input is enough to connect an agent or trigger a message.
Multi-level IVRYou can think of multi-level IVR as an IVR within an IVR. Sometimes it’s unmanageable to create an IVR menu with a 0-9 prompt. In this case, you can use multiple layers of IVR in your call flow to streamline the workflow.
How have businesses traditionally used IVR?PersonalisationWith Exotel’s IVR, you can decide what your customers hear. Say for instance someone is calling for the first time, then you can play a greeting that different from when a person is calling the second or third time. Personalization is important because it helps your customer listen to more relevant information.
Gather feedbackIVR systems can be used as an effective channel to collect valuable feedback from the customer which can then be used to improve customer experience.
Be available after hoursNot all companies have a 24×7 customer support. In cases like these, IVRs can help. Simply set up with a greeting that mentions your office is closed and also mentions your work hours. This will help customers call back during your business hours.
Easy updatesThis method allows your customer to pay for services availed using their mobile phones. From ordering movie tickets to home delivery, almost every division has used IVR for payments at some point.
Cash on delivery verificationCash on delivery orders, if not verified, incur huge expenses for companies. Companies now use a simple IVR system that ensures the order is verified by the customer before it goes out for delivery. This saves time, money and human resources for the company at stake.
For local language interactionA system that is completely automated is one of the most basic uses of IVR. It is the easiest way to communicate with people of all languages, without having to hire people who speak all these different languages.

Additional Information:

• Item Code: 893648
• Packaging Details: Better customer experience Our Smart IVR feature ensures your customers speak to the right person who can help them with what they are looking for. The easier it is for your customers to get connected to the right person, the happier your customer will be. Automated checking for order status With IVR, all a customer has to do is call the number given by the company, punch in his user ID and he gets the status of his order. This makes it simple for the customer while also avoiding the human intervention, thereby reducing the need for extra manpower. Improve efficiency With automated IVR systems, there are now streamlined processes in place. Your company is now able to have a process in place for all mundane tasks so that your staff can focus on other key activities. Easy visual drag-drop dashboard Just drag-drop applets and build your IVR call flow. Don’t wait for developers to code them. How IVR Works A customer reaches the number mentioned on your ad/website/app. They hear a greeting followed by prompts Customers are asked to input certain numbers (DTMF inputs) via their dial-pad for corresponding outcomes. The corresponding outcome pans out Example: Call gets connected to the correct department or the customer hears their account balance.

IVR, an acronym for Interactive Voice Response software, is an automated business call management software that acts as an interface between your callers and your company at large.
Did you ever call a customer care number of any company to get help regarding some issue, and a pre-recorded professional voice greeted and asked you to pick one of the options from the menu? The software that plays the pre-recorded message and takes input from you is an IVR.
When any customer calls your business for a query or to get some business-related information, IVR software greets them and presents them with a menu of options to choose one option from it and captures their choice.
When the caller inputs their choice, the software performs further steps based on what the user has selected via their mobile keypad or the voice response. Hence, it will not be wrong to say that the customer is in charge of the IVR and, this is why they feel valued. Based on what they need, the IVR can give them some pre-recorded information or transfer the calls to a support team member if the issue is complex and the caller needs further assistance.

Benefits of Interactive Voice Response Software (IVR)Opting for IVR software can prove to be a boon for your business in the long run; let’s see how:
Improve your company’s Customer SupportIVR software makes sure that not all calls redirect to the live agents straightaway since more than half of the support calls are unnecessary.
Besides, you can record the details about your company that your customers frequently enquire about, such as business hours, office address and, more. Thus the support team can attend more valuable calls; the pre-recorded messages can answer the calls needing such information.
Popular IVRs have a self-routing feature that can give a choice to customers to listen to pre-recorded information or talk to a live agent.
Improve Lead Conversion of your businessIVR software helps you get new clients faster and n any easy way than without one since it improves your employee’s efficiency and helps strengthen your relationship with your customers.
A sophisticated IVR can handle IVR use cases, the important ones being Multi-level IVR, Automatic rooting, Voicemail tool, and Forward-to-Phone use case. Referring to these use cases, the IVR can solve the customer issues and convert more leads for their business.
Let’s take a look at this example; when you redirect your customer’s call to a proficient agent, who already has a list of all the issues he has had in the past, he knows the company values him, and this way, he starts trusting your company.
And if your support team is not available at the moment, he will still have an option for self-service or to leave his query as a voice message that can be addressed by your team later on.

Retain the Customers, optimize the time and earn profitsBeing efficient will save your time and cut down costs in the long run. In this fast-paced world, customer support centers need to optimize the average time spent solving the customer’s queries.
Any infuriated customer would not like to be left waiting and, there is a greater chance that they may refrain from purchasing any product. This situation can even get worse, and they may leave you and go to one of your competitors who focus on ‘customer-oriented’ service. On average, IVR software can cut down the average call duration by up to 40%. This way support team can assist your customers, resolve their queries and verify their transactions much faster.

Additional Information:

• Item Code: 786543
• Packaging Details: Cloudshope is a cloud-based platform that assists the sales and customer support teams in streamlining and managing customer interactions. It helps its users set up a clear communication channel with their customers effortlessly in more than 100+ countries. It is designed for small and medium scale businesses to incorporate the IVR functionalities within the client relationship management (CRM) and the helpdesk software so that it is possible to manage the after-sales calls. Cloudshope houses tons of innovative features including, voicemail, queueing, recording, shared call inbox facility, contact management, instant messaging, conferencing calling, software pairing, call recording, automated emails, assigning, tagging, and adding comments. It is also possible to group the employees based on their location, duties, expertise. This feature helps develop business strategies and improve team efficiency and communication skills. Cloudshope is an excellent choice to help increase your business’ sales and improve the skills of your support teams. It is an intuitive and user-friendly IVR tool. It can significantly enhance the customer experience and the teams’ performance of startups, scaleup companies, Small and Medium Enterprises, and other eCommerce companies. To help reach its goal, Cloudshope provides more than 50 advanced calling features such as call queuing, internal calls, phone number tags, personalized messages, greetings, call masking, 3-way calling, and more.

Cloudshope’s Smart IVR Solution For Enterprises
Create an IVR that is tailored to your needsCreate an IVR that meets the needs of your business. Custom IVR flows can be created with welcome scripts, professional messages, best old music, and action-driven number dialling. Our team ensures that the entire flow is in line with the goal of customer engagement and satisfaction.

Defining flexibility in a new wayEasy and flexible configuration of your IVR workflow is possible with Cloudshope IVR service. We offer high levels of flexibility when designing IVR flows, allowing you to record and play custom prompts, intelligent call diverting, queue up management, and establishing business hours. Everything can be accomplished with simple drag-and-drop options.
A self-service automation systemAn Interactive Voice Response System or IVR helps businesses and service providers direct their customers to the correct department, reduce wait times and automate processes. An IVR system can also be used for other purposes, such as a quiz or contest that promotes your business and its services. An IVR helps you to ensure that your agents spend less time on monotonous tasks and more time doing what they love most – interacting with people who are eager to buy your services and products.
Contextualise the conversation for the agentsThis is especially helpful for inbound call centres in banks and telecom service providers. Since the Callers reach an IVR by pressing numbers on your main call-in number, it’s important that the agent knows what each option means, and how he can help the customer. Use the configurable IVR set up that informs the agent about the IVR data corresponding to the DTMF input entered by the caller.
Customize call flows to manage high call volumesIVR helps you to streamline your processes while your agents are busy. It is possible to configure controls to play hold music or product updates during peak call times. This makes your agent comfortable and also ensures that all the calls are answered in less than 1 min. You can also ensure that your most valuable customers are transferred to the most skilled agents through configurable routing.
What is an IVR phone system?Interactive Voice Response system (IVR) is a technology that allows organizations to interact with customers via a voice-based menu system. IVR phone systems are typically used by businesses to handle a large volume of incoming calls in an automated and efficient manner. The IVR system greets callers with a pre-recorded message, then presents a list of options for the caller to choose from, such as “Press 1 for Sales, Press 2 for Support, etc.” Based on the caller’s input, the IVR system can route the call to the appropriate department, play recorded information, or prompt the caller for additional information. IVR systems can reduce wait times for callers, improve call efficiency and accuracy, and provide a better overall customer experience.

Additional Information:

• Item Code: 893638
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What is an IVR phone system? Interactive Voice Response system (IVR) is a technology that allows organizations to interact with customers via a voice-based menu system. IVR phone systems are typically used by businesses to handle a large volume of incoming calls in an automated and efficient manner. The IVR system greets callers with a pre-recorded message, then presents a list of options for the caller to choose from, such as “Press 1 for Sales, Press 2 for Support, etc.” Based on the caller’s input, the IVR system can route the call to the appropriate department, play recorded information, or prompt the caller for additional information. IVR systems can reduce wait times for callers, improve call efficiency and accuracy, and provide a better overall customer experience. How does IVR System works? IVR Systems (Interactive Voice Response) works by using automated voice menus to interact with customers over the phone. It uses touch-tone inputs or voice recognition technology to route calls to the appropriate department or provide information to the caller. The goal of IVR is to efficiently handle a high volume of calls and provide quick, accurate information to customers, reducing wait times and improving customer experience. What are the advantages of using an IVR? IVR (Interactive Voice Response) systems offer several advantages: Improved Customer Experience: IVR systems automate the call handling process, providing customers with quick access to information or assistance, even outside of normal business hours. Increased Efficiency: IVR systems can handle multiple calls simultaneously, reducing wait times and increasing the efficiency of call centers. Cost Savings: IVR systems can save costs by reducing the number of live agents required to handle calls and by handling routine inquiries and tasks automatically.

What is IVR?Interactive voice response is the abbreviation for IVR call. Callers can communicate with a computer-operated phone system using voice recognition and DTMF sounds input via a keypad using this technology. In simple terms, an IVR system plays a pre-recorded voice that asks people to respond by hitting digits on their mobile phone's keypad to select an option. Let's know how we are the best IVR service provider in India but first things first, let's know about IVR.
IVR service provider in IndiaEvery firm wishes to have a large customer base, which inevitably leads to a high phone call volume. Large voice call volumes have traditionally been difficult to handle, but with the IVR system, the process is simplified. An IVR service is a good technique to route calls because it settles the basic contact and, if necessary, forwards it to the appropriate agent. It helps to save time for both the agent and the customer.
Our IVR System Solutions are designed to cut the cost of phone calls to and from your company in half. At the same time, we provide your company with the combined strength of client service and a comprehensive marketing strategy. You can use our outsourced IVR Number for Business to acquire database access, adjust call flow, make call-backs, scale-up, and integrate with the web

Choose the best plan as per your needIVR (Interactive Voice Response) is a technology that allows a computer to interact with people using DTMF tones and voice input from a keypad. In telecommunications, IVR allows customers to interact with a company's host system via speech recognition or a telephone keypad. All you have to do is search for an IVR service provider near me and you will find us. We can provide users with dynamically generated or pre-recorded audio to guide them through the process. Predictive dialer systems are not as intelligent as these systems. Banking Payments and Services, Retail Orders, Mobile Purchases, Utilities, Weather Conditions, And Travel Information can all be done with it.
We are Cloudshope and our IVR systems are used for outbound calling and are sized to manage big call volumes when placed in the network. The fundamental goal of an IVR call is to receive input, process it, and provide a call routing result from an automated attendant. You can set up your IVR system so that callers can either leave a recorded message or request a callback.

Advantages : Best IVR ServicesIncreased marketing and lead management proficiency.Keep track of opportunities within a single database.Manage leads & sales' lifecycle that accelerate ROI.Give a top level of control over the business.Streamlines all the business communication.Auto Feedback, Reduce support request costs.

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Additional Information:

• Item Code: 894679
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Why choose Cloudshope We are an Cloudshope and provide one of the top IVR services in India, with round-the-clock support. We have a highly-skilled technical team that can assist you in resolving any concerns you may have. We have an ever-increasing number of dependable customers. Rather than selling you a good or service, we focus on providing high-quality services. We all know that in today's competitive environment if someone wants to improve their brand and commercial capabilities, quality work is the key to success. This is one of the reasons why we are regarded as one of India's leading Cloud IVR Solution Providers in India. These days, IVR System Solution is very crucial, and we know how to give it on time and at a reasonable price. We have a lot of experience in this area such as cloudshope, fast2sms, free2sms, and we've worked with a lot of reputable big brands and small/medium enterprises for a long time. IVR Services Features Auto Lead Assigning Report User Wise Dashboard Option Download Recording Lead Capture Maintain Client Profile Follow Up Call Recording Follow Up Notifications History Report Working With Lead Agent Forwarding Client Searching Lead IVR Feature (Sticky) Google Adwords Report View Lead / Client History

Cloudshope is a powerful small business phone system. You can get toll-free numbers and an auto attendant to answer calls 24/7 along with many other features. With Cloudshope IVR System you can monitor your calls precisely. you can find all your call logs with details like Department, Caller Name, Client Number, Call Status, Date and Time, Total Call Duration, and Total Call Cost.


IVR for small Business
 Locutions: Allow the company to introduce recordings to welcome, report incidents, automatically answer very frequent questions, etc. Menus of options: So that each call can be diverted to the person, headquarters, department etc. more suitable to serve her wherever she is. Groups of jump : Normally, this type of switchboards allow to define totally the route of call so that if a number is busy it jumps to another one, calls to several numbers at the same time are launched, etc. Call transfer: to transfer calls from one extension to another. Management by schedules: They allow the number to behave differently depending on the day or time, for example that calls outside working hours go directly to a mailbox or an informative locution. Caller ID: the person receiving the call can identify that the call arrives from the company number, including the options menu option that the caller has pressed. Call recording : to resolve conflicts or control the attention provided Additional advantages in A Virtual Number for Your Small Business Phone Service are:1.Mobility, since it is possible to receive and transfer calls on any line of the company, regardless of where it is located.2.Efficiency in the delivery of calls since these will be received by the person or the corresponding department.3.Professional image, since we can always give an answer, even if it is automated to the users who call us.4.Flexibility to modify the configuration in seconds through the Web.5.Total control of the telephone service provided, thanks to the powerful statistics and call recording systems that these switchboards usually include

Choose the Best Cloud IVR Solution ProviderInteractive Voice Response (IVR) is an automated telephony system that handles any call volume of your customers. At Cloudshope, the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR service improves productivity and experience as it enables you to map departments and agents using the extension and so allow you interact with your customers and routes calls to the appropriate agent or department.Let our IVR system do more - gather information, get detailed reports of your business calls, speak to your customers, offer self-service or connect them to the right agent, both inbound and outbound campaigns.Cloud IVR solutions laced with powerful features.

Call Tracking with IVR NumberGet a single business number and track, record, and maintain all calls. With voicemail, abandoned call reports and call back alerts, you never either miss a call or keep your customers waiting for too long.
#Connect to the right agent fasterManage wait times efficiently by giving caller’s a choice from multi-tiered menus to connect to the appropriate agent or queues.
#Toll-free IVR numberOur Toll-Free IVR creates an easy and free of cost channel for customers to access you. Track and record your incoming and outgoing calls with our cloud based telephony system without making the customer shell-out any money while trying to reach you. Avail our Virtual Number Service today!

Additional Information:

• Item Code: 789346
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Easy CRM integration Using our APIs you can integrate CRM easily to save customer data with complete recording details, including caller specifications, call duration, time, and caller location at one place. Pull in customer data from any popular CRMs or a custom-built solution and access it in a few clicks. Save agents time by not making them toggle between multiple screens. # Uninterrupted support Available 24/7, IVR system offers quick and seamless support to your customers. Record all messages of customers on voicemail during non-working hours and never slip a potential business lead. Handling calls Call Recording Record all customer calls on your virtual number and use these call recordings for internal training or get an insight into your customer preferences. Call Routing Anywhere With our Cloud IVR service, route your customer calls to multiple agents at a single point of time. It efficiently handles a large traffic of calls, not missing any potential business opportunity. Customized Greetings Offer localized experiences with customized greetings for different departments, and brands. Record new messages or upload existing voicemail greetings. What Is IVR? IVR or Integrated voice response is an automated telephony software technology that enables the interaction of human callers with computerised features using DTMF tones input or voice. The technology is mainly used in call centres. ‘Having a rich customer-base’ is every business’s wish and that definitely leads to high call volume. Traditionally, the handling of large call volumes was a little cumbersome, but with IVR the whole process becomes easy. An IVR system is an effective way to route calls by settling down the basic interaction and forwarding it to the right agent, if required. It helps to save both the agent’s as well as the customer’s time.

Interactive Voice Response systems are an answer to uncertain times where you have to ensure uninterrupted customer service irrespective of the place or the time you are operating from. IVR software does the exact same thing by ensuring seamless customer experience. It uses customisable call flow mechanisms to connect a customer to the right person or department to help resolve their queries.
What is an IVR System?IVR technology makes use of the automated telephony system to connect with callers through voice and DTMF tones input using a keypad. The system first identifies and segments callers to resolve their queries without transferring the calls to any live agent. Once ensured that a call may require assistance from a live agent that IVR system routes the call to the best available customer care representative.
IVR call center software provides automated telephony features to businesses for streamlining customer service operations. The key features of the best IVR systems are:
Skill Based RoutingSkill based routing creates buckets for segmenting customers in order to decide whether to send these calls to an automated voice or a live agent. 
Call Queuing and WaitingCall queuing and waiting are being used to queue call lines to specific ring groups. 
Preferred Agent RoutingIVR solutions provide preferred agent routing to connect to the right agent at the right time. 
Self Service IVRSelf-service IVR improves routing capabilities, accelerates resolution and minimizes the cost of operation. 
Call MetricsCall metrics report provides real time insights and detailed reports on the number of customer calls, common queries, call history, etc. 
Personalised PromptsPersonalised prompts are meant to customise voice messages to ensure a friendly customer experience.
Cloudshope framework is used for building communication applications and establishing/controlling calls between telecommunication endpoints, such as customary telephone sets, (PSTN) public switched telephone network, and devices VoIP (voice over Internet Protocol). Cloudshope further enhances collaboration capabilities of the customer support teams with the features for multi-party video conferencing.
Cloudshope open source IVR system is a telephony application which turn commodity PC/servers into advanced communication solutions. These solutions are available for small enterprises as well as medium businesses. Call monitoring service, recording systems, automated tools and such IVRS call systems for measuring performance of network/telephony equipment are other core benefits offered by Cloudshope.
Key features of Cloudshope:
Client/server libraryOpen PBX written in PerlVTloggerMulti-port loop start (FXO) and Station (FXS)CT APIFixed line and IP based PBX phone systemsIVR and ACD systems
Cloudshope provides voice-based communication by connecting IVR system (Interactive Voice Response) to such platforms as YouTube, Facebook, etc. Call recording, audio posts via mobile phone or the internet are core functionalities of Cloudshope. Free online moderation of content, free hosting of audio recordings, and synchronisation option to connect far situated offices with local access points are its additional benefits.

Additional Information:

• Item Code: 786489
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Cloudshope provides developmental tools for creation of telecommunications and IVR systems. Flowcharts prepared through designer interface representing core functions are created and integrated into the existing systems. Using Cloudshope software, any business can quickly setup the IVR, Voice Mail or Call Center Application to stay connected with their customers. Key features of Cloudshope: Dictation Call capture Medical Relay Quick VXML Campaign dialer Conferencing Support tickets Cloudshope Support ticketing system and has an inbuilt call center technology called Talk. Cloudshope Talk is used by customer service centers for providing phone support from a single platform to streamline operations of other channels. Automatic ticket development, full customer history and call recording are its major functions. As a customer service phone system, all that Talk IVR system requires is good internet connectivity and headsets. Key features of Cloudshope Talk: Real time queue monitoring Caller ID Flexible IVR Group routing Voicemail Warm transfer Conference calling Inbound SMS/MMS Round-Robin routing Cloudshope provides an information security management system with superior voice quality and decreased latency. The integration feature integrates calls from customers with such tools as CRM, ERP, Helpdesk solutions, applications and websites to bring together at one place all the customer information. You can build and manage your entire organizational call flow using the Cloudshope’s features for voice and SMS communication. Key features of Cloudshope: App to app calling Phone number masking COD verification Parallel ringing Automated surveys and feedback Track marketing ROI Last mile delivery tracking

Cloudshope provides streamlined customer interactions to different kinds of businesses such as logistics, manufacturing, real estate, healthcare/pharma, hospitality and other organisations. Make use of manual/auto dialer, screen pop IVR drag/drop designer options for efficient task management. Using Cloudshope IVR system, you can route calls to even remote employees via landlines, mobile numbers and browsers.
Key features of Cloudshope:
CTI IntegrationOutbound IVR software/inbound call centerCloud-Agent liteKooKoo platformVirtual photo numberPowerful analytics dashboardWorkforce optimisation

Cloudshope IVR system is an omnichannel contact management system offering CRM integration along with call route and IVR/lead management functions. You can also take advantage of Cloudshope’s multi-user login/roll based access feature besides internal call transfer option. This IVR call centre software is used for both, inbound and outbound call centre functions.

IVR systems interact with callers, collects information and route these calls to the appropriate person, authority or department. The ability of the platform to handle high volume calls at minimal costs along with a 24/7 customer service, makes it a popular choice among businesses and leaders.

What is IVR?
IVR is a technology that allows businesses to interact with customers through pre-recorded voice messages using DTMF input through a keypad. An IVR system enables you to identify every caller’s need and route them to the best-suited agent based on their input and skillset required for the query.
Why Do Businesses Need IVR?
A big enterprise, like a healthcare provider, financial services  or retail store with a large number of customers, is bound to have different queries and concerns from the customers coming in. It will also be natural that certain agents are better skilled at handling specific customer queries than others. This can lead to an inefficient usage of resources where a less efficient agent spends more time on a query that could’ve been handled faster by another agent. An IVR system can be used to manage the routine queries and freeing up the precious resource time for handling critical queries.
Additionally, Intelligent Virtual Response systems with Artificial Intelligence helps businesses optimise their agent’s time and provide a better experience for their customers.

What Are Different Types Of IVR System?
IVR for Self-ServiceInteractive voice response system (IVR) is a technology that automates telephone services by allowing users to respond to automated prompts via voice commands. The self-service IVR transfers a call to a live agent only for critical queries or something which is more specific in nature. 

Hosted IVRHosted IVR services enable businesses to provide 24/7 customer service, even after business hours. This improves loyalty and satisfaction rates for customers, as well as streamlines processes for call center agents. These services are also cost-effective compared to other solutions like outsourcing. 
Agent-Assisted IVRAgent-assisted IVR software enables contact centres to seamlessly integrate voice recognition technology into their existing IVR systems. The agent-assisted IVR software helps to cut costs and stream operations by assisting customers with basic questions, reduce call volume, and ease wait times.

Additional Information:

• Item Code: 785639
• Delivery Time: Instant
• Packaging Details: When Do Businesses Use An IVR Number? Real-time customer engagement Welcome your callers with a customised and professional voice message. Automation of customer support Enabling the callers to get a self-serve tool and create a better user experience. After Business Hours Customer Support Set up a pre-recorded message for a caller who calls post business hours, also allow them to to leave a query or schedule an appointment. Enhanced User Experience Use advanced voice recognition system that recognizes caller intent and responds with relevant options. Call Recording Customer conversations are automatically recorded and stored on cloud for future purpose. Call Reports Check the number of your missed, attended, and outgoing calls agent and department wise. Timely Follow-up Ensure effective follow-up on your missed customer calls with timely notifications of the same. How IVR Is The Best Choice For Businesses? Increases Customer Acquisition – Reduces repeat queries Increases Customer Engagement – Reduces agents hold time Improves Revenues & Efficiency – Reduces costs, time and risks Cloudshope’s Smart IVR Solution For Enterprises Create an IVR that is tailored to your needs Create an IVR that meets the needs of your business. Custom IVR flows can be created with welcome scripts, professional messages, best old music, and action-driven number dialling. Our team ensures that the entire flow is in line with the goal of customer engagement and satisfaction. Defining flexibility in a new way Easy and flexible configuration of your IVR workflow is possible with Cloudshope IVR service. We offer high levels of flexibility when designing IVR flows, allowing you to record and play custom prompts, intelligent call diverting, queue up management, and establishing business hours. Everything can be accomplished with simple drag-and-drop options.

Cloudshope’s Smart IVR Solution For Enterprises
Create an IVR that is tailored to your needsCreate an IVR that meets the needs of your business. Custom IVR flows can be created with welcome scripts, professional messages, best old music, and action-driven number dialling. Our team ensures that the entire flow is in line with the goal of customer engagement and satisfaction.
Defining flexibility in a new wayEasy and flexible configuration of your IVR workflow is possible with Cloudshope IVR service. We offer high levels of flexibility when designing IVR flows, allowing you to record and play custom prompts, intelligent call diverting, queue up management, and establishing business hours. Everything can be accomplished with simple drag-and-drop options.
A self-service automation systemAn Interactive Voice Response System or IVR helps businesses and service providers direct their customers to the correct department, reduce wait times and automate processes. An IVR system can also be used for other purposes, such as a quiz or contest that promotes your business and its services. An IVR helps you to ensure that your agents spend less time on monotonous tasks and more time doing what they love most – interacting with people who are eager to buy your services and products.
Contextualise the conversation for the agentsThis is especially helpful for inbound call centres in banks and telecom service providers. Since the Callers reach an IVR by pressing numbers on your main call-in number, it’s important that the agent knows what each option means, and how he can help the customer. Use the configurable IVR set up that informs the agent about the IVR data corresponding to the DTMF input entered by the caller.
Customize call flows to manage high call volumesIVR helps you to streamline your processes while your agents are busy. It is possible to configure controls to play hold music or product updates during peak call times. This makes your agent comfortable and also ensures that all the calls are answered in less than 1 min. You can also ensure that your most valuable customers are transferred to the most skilled agents through configurable routing.

What is an IVR phone system?Interactive Voice Response system (IVR) is a technology that allows organizations to interact with customers via a voice-based menu system. IVR phone systems are typically used by businesses to handle a large volume of incoming calls in an automated and efficient manner. The IVR system greets callers with a pre-recorded message, then presents a list of options for the caller to choose from, such as “Press 1 for Sales, Press 2 for Support, etc.” Based on the caller’s input, the IVR system can route the call to the appropriate department, play recorded information, or prompt the caller for additional information. IVR systems can reduce wait times for callers, improve call efficiency and accuracy, and provide a better overall customer experience.

How does IVR System works?IVR Systems (Interactive Voice Response) works by using automated voice menus to interact with customers over the phone. It uses touch-tone inputs or voice recognition technology to route calls to the appropriate department or provide information to the caller. The goal of IVR is to efficiently handle a high volume of calls and provide quick, accurate information to customers, reducing wait times and improving customer experience.

Additional Information:

• Item Code: 789379
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What are the advantages of using an IVR? IVR (Interactive Voice Response) systems offer several advantages: Improved Customer Experience: IVR systems automate the call handling process, providing customers with quick access to information or assistance, even outside of normal business hours. Increased Efficiency: IVR systems can handle multiple calls simultaneously, reducing wait times and increasing the efficiency of call centers. Cost Savings: IVR systems can save costs by reducing the number of live agents required to handle calls and by handling routine inquiries and tasks automatically. Improved Data Collection: IVR systems can gather information from customers, such as account numbers, account status, and more, allowing companies to better understand their customers. Increased Availability: IVR systems can provide customers with 24/7 access to information and services, even when call centers are closed. Increased Scalability: IVR systems can be easily scaled to meet growing demand, making it easy to accommodate growth. What is IVR? IVR is a technology that allows businesses to interact with customers through pre-recorded voice messages using DTMF input through a keypad. An IVR system enables you to identify every caller’s need and route them to the best-suited agent based on their input and skillset required for the query.

Choose the Best Cloud IVR Solution ProviderInteractive Voice Response (IVR) is an automated telephony system that handles any call volume of your customers. At Spark TG, the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR service improves productivity and experience as it enables you to map departments and agents using the extension and so allow you interact with your customers and routes calls to the appropriate agent or department.Let our IVR system do more - gather information, get detailed reports of your business calls, speak to your customers, offer self-service or connect them to the right agent, both inbound and outbound campaigns.Cloud IVR solutions laced with powerful features.

Call Tracking with IVR NumberGet a single business number and track, record, and maintain all calls. With voicemail, abandoned call reports and call back alerts, you never either miss a call or keep your customers waiting for too long.

Connect to the right agent fasterManage wait times efficiently by giving caller’s a choice from multi-tiered menus to connect to the appropriate agent or queues.

Toll-free IVR numberOur Toll-Free IVR creates an easy and free of cost channel for customers to access you. Track and record your incoming and outgoing calls with our cloud based telephony system without making the customer shell-out any money while trying to reach you. Avail our Virtual Number Service today!

Easy CRM integrationUsing our APIs you can integrate CRM easily to save customer data with complete recording details, including caller specifications, call duration, time, and caller location at one place. Pull in customer data from any popular CRMs or a custom-built solution and access it in a few clicks. Save agents time by not making them toggle between multiple screens.

Uninterrupted supportAvailable 24/7, IVR system offers quick and seamless support to your customers. Record all messages of customers on voicemail during non-working hours and never slip a potential business lead.

Handling callsCall RecordingRecord all customer calls on your virtual number and use these call recordings for internal training or get an insight into your customer preferences.
Call Routing AnywhereWith our Cloud IVR service, route your customer calls to multiple agents at a single point of time. It efficiently handles a large traffic of calls, not missing any potential business opportunity.
Customized GreetingsOffer localized experiences with customized greetings for different departments, and brands. Record new messages or upload existing voicemail greetings.

What Is IVR?
IVR or Integrated voice response is an automated telephony software technology that enables the interaction of human callers with computerised features using DTMF tones input or voice. The technology is mainly used in call centres.
‘Having a rich customer-base’ is every business’s wish and that definitely leads to high call volume. Traditionally, the handling of large call volumes was a little cumbersome, but with IVR the whole process becomes easy. An IVR system is an effective way to route calls by settling down the basic interaction and forwarding it to the right agent, if required. It helps to save both the agent’s as well as the customer’s time.

Additional Information:

• Item Code: 839723
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: How Does An IVR Work When a caller initiates a call, the IVR system interacts by providing them choices using a prerecorded voice menu. The caller needs to respond according to their requirement, via voice response or phone keypad. According to the caller’s response, the IVR decides its actions. Either the system will provide further information or transfer the call to a suitable human agent. The IVR system helps to find the right department or agent for the caller. Cloudshope’s IVR Facility for Contact Centers At Cloudshope, the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR system helps contact centres to improve their productivity, KPIs as well as increase customer satisfaction. It helps brands to provide 24*7 uninterrupted support to their client. What is an IVR solution? IVR (Interactive Voice Response) solution gives the caller an option to choose among the list of options on call so that he/she can connect to the right department and resolve his/her queries. SparkTG’s IVR solution is a cloud-based IVR solution and therefore, without installing any software on your systems or augmenting any additional system at your premises, you can handle a large volume of calls without any hassle in the most professional way

What is an IVR solution?IVR (Interactive Voice Response) solution gives the caller an option to choose among the list of options on call so that he/she can connect to the right department and resolve his/her queries. Cloudshope’s IVR solution is a cloud-based IVR solution and therefore, without installing any software on your systems or augmenting any additional system at your premises, you can handle a large volume of calls without any hassle in the most professional way
What are the different types of IVR?IVR solutions can be of multiple types - Single level, Multi-level, Integrated IVR, Self-serviceable IVR, agent-assisted IVR, and so on. In a single-level IVR solution, you just need a single input to connect to the right department whereas, in a multi-level IVR solution, you have to input multiple inputs before you can reach the desired department. An Integrated IVR has API integrations inbuilt to get the callers'' data and the next set of actions from a third-party system like CRM. Self-serviceable IVR, unlike an agent-assisted IVR where the call routes to an agent who resolves the customers'' query with the help of FAQs built over the IVR. An IVR can be a combination of these or either of these.
How can I use IVR services on my existing number?You can forward the calls that come on your existing number to a number that Cloudshope will provide that would ensure all your calls reach the IVR. You can also port your existing number to Cloudshope so that your complete telephony can be handled best by Cloudshope. This will also save you from any issues that might occur while forwarding the call in the first method.
What is IVR call flow?IVR call flow is the hierarchy of the IVR call menu your company wants to follow as per your requirements. Once any caller dials your number, he/she will choose from this hierarchy to get to the desired department within your organization.
Why should businesses switch to IVR solutions?By using the IVR solution, you can enjoy several benefits such as automated customer support, handling a large volume of calls, call routing, call tracking with IVR numbers, easy CRM integration, analytics and dashboard, and more
Route Call to rightsagents & departmentsAvailabilityBe available24*7Business ImageGet a professionalimage for your businessCall VolumeHandle largecall volumePersonalized ExperiencePersonalizedexperienceCall RoutingMultiple callrouting optionsExtensionCreate agentextensionsQ & ASave Callers timeCost EffectiveBe cost effective& efficient


Why do small businesses need an IVR system? 
After a point, managing calls using your personal phone numbers just doesn’t cut it anymore. You’re likely to miss calls, forget customers’ names, and lose out on precious deals. It also becomes a hassle to separate business calls from personal ones.
 
Setting up an IVR system is a great opportunity for your small business to solve these problems – you can leverage it to grow your business and build a strong brand. With IVR, you can give an enterprise-like experience to your customers at an affordable cost. Additionally, it helps your small team make the most of their time and effort, improving overall productivity. Exotel offers smart IVR features, call tracking & recording, and a lot more

Additional Information:

• Item Code: 894671
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Benefits of IVR for small businesses Sound professional Greet your callers with an automated IVR greeting & announce working hours. smart-call-route-with-ivr-for-small-business Smart call routing Press 1 for Sales, 2 for Support etc. Give your customers the best experience. work-remotely-with-ivr-for-small-business Support remote work With Exotel’s cloud business phone system, you can take calls from anywhere. get-access-to-insightful-reports-with-ivr-for-small-business Access insightful reports Agent-wise reporting and call analytics every day, week and month. why-do-you-need-ivr-for-small-business Scale with ease Add/Remove agents a the click of a button. Scale up and down as you please. How have businesses traditionally used IVR? personalise-customer-communication-with-ivr-for-small-business Personalisation With Exotel’s IVR, you can decide what your customers hear. Say for instance someone is calling for the first time, then you can play a greeting that different from when a person is calling the second or third time. Personalization is important because it helps your customer listen to more relevant information. collect-valuable-feedback-with-ivr-for-small-business Gather feedback IVR systems can be used as an effective channel to collect valuable feedback from the customer which can then be used to improve customer experience. attend-to-customer-needs-after-hours-with-ivr-for-small-business Be available after hours Not all companies have a 24×7 customer support. In cases like these, IVRs can help. Simply set up with a greeting that mentions your office is closed and also mentions your work hours. This will help customers call back during your business hours. ivr-for-small-business Easy updates This method allows your customer to pay for services availed using their mobile phones. From ordering movie tickets to home delivery, almost every division has used IVR for payments at some point.

How will your cloud IVR solutions help improve my business?Investing in our state-of-the-art cloud telephony service enables you to:
Refine the customer experience with instantaneous responses and seamless connections.Boost agent productivity and allow them to devote more time to solve complex questions.Provide agents quick access to caller details enabling the proactive handling of issues or queries.Enable agent performance analysis with recordings, data insights, and call reports.What does the term "hosted IVR solution" mean?Hosted IVRs are technically advanced cloud-based solutions that are completely automated. The solution is powered by an automated bot that initiates a conversation with a personalised greeting. It connects your clients with the relevant agent based on their answers. The customer data is stored on the cloud and is accessible by your team members from anywhere, anytime across multiple channels. Hosted IVR solutions do not require any expensive infrastructure and on premise hardware investments.
Why do businesses need an IVR number?Businesses use IVR numbers to enhance customer service. Multiple calls can be handled simultaneously with an IVR number. Calls managed even in non office hours. Additionally, it provides agents with missed call information. Agents can use it to track and follow up with customers and provide solutions.Is it possible to phone divert calls with IVRs?Certainly. IVR solutions from Pulse offer call diverting capabilities.
Is cloud IVR ideal for small businesses?Our cloud-based IVR solutions are ideal for all start-ups, SMBs, enterprises, and proprietorship businesses. Here are some reasons why:Automated solutions require minimum effort to connect with the right agent.Cost-effective as it requires fewer employees and no investment in infrastructureSaves time with the instant classification of calls for easier routing or forwarding.How does the IVR Service System work?The customer dials the business number provided on your website.The IVR System greets them with a pre-recorded message and then prompts them to choose from the custom IVR Menu via keypad by pressing certain numbers.As soon as the high-value customer dials the IVR of choice, the process of retrieving data takes place.Either the required information is provided to the caller or the caller is routed back to an appropriate agent. This functionality ensures customer satisfaction.Feedback can be received in the same call soon after the agent got dropped.In & Out detailed reports generated from pulse portal

Cloudshope is a fully featured VoIP Software designed to serve SMEs, Startup, Agencies, Enterprises. Cloudshope provides end-to-end solutions designed for Web App. This VoIP System offers Call Monitoring, Contact Management, Unified Communications, Call Routing, Call Recording at one place.

Cloudshope Genius is the first affordable cloud-based call center software platform to integrate with your contact center solution.

Additional Information:

• Item Code: 673829
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Cloudshope is a leading cloud telephony solutions provider in India enabling streamlined business communication on the cloud. Switching to cloud solutions will upgrade the existing traditional contact center to a smarter virtual calling platform. Cloudshope is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions Cloudshope is a Cloud-based Contact Centre Solution provider, trusted by many scaling startups & growing organizations. Apart from giving an exceptional experience to callers, it helps in complete agent & contact center tracking by real-time dashboards, reports & recording. Auto dialer from Call Center Hosting is a multi-purpose outbound tool that generates maximum number of leads and enhances overall call center productivity. Sign up for a 7-Day free trial! Cloudshope is the dynamic and innovative Cloud telephony Service Provider offers a cost-effective and powerful way to expand your business opportunities by giving you all the benefits of handling a business with confidence Save big on your business call bills. Set up your complete call management, IVR and toll-free number with unlimited users on Cloudshope. Awarded Software Suggest high-performer of 2022. Trusted by 7500+ brands. Cloudshope is a virtual business phone system, that provides your business with all the business productivity tools, mandatory for any business to operate professionally and efficiently with ivrs and cloud telephony system.

How have businesses traditionally used IVR?PersonalisationWith Cloudshope’s IVR, you can decide what your customers hear. Say for instance someone is calling for the first time, then you can play a greeting that different from when a person is calling the second or third time. Personalization is important because it helps your customer listen to more relevant information.
collect-valuable-feedback-with-ivr-for-small-businessGather feedbackIVR systems can be used as an effective channel to collect valuable feedback from the customer which can then be used to improve customer experience.
attend-to-customer-needs-after-hours-with-ivr-for-small-businessBe available after hoursNot all companies have a 24×7 customer support. In cases like these, IVRs can help. Simply set up with a greeting that mentions your office is closed and also mentions your work hours. This will help customers call back during your business hours.
ivr-for-small-businessEasy updatesThis method allows your customer to pay for services availed using their mobile phones. From ordering movie tickets to home delivery, almost every division has used IVR for payments at some point.
ivr-system-for-order-verificationCash on delivery verificationCash on delivery orders, if not verified, incur huge expenses for companies. Companies now use a simple IVR system that ensures the order is verified by the customer before it goes out for delivery. This saves time, money and human resources for the company at stake.
ivr-feature-to-interact-in-different-languagesFor local language interactionA system that is completely automated is one of the most basic uses of IVR. It is the easiest way to communicate with people of all languages, without having to hire people who speak all these different languages.
seamless-customer-engagement-with-ivr-for-small-businessBetter customer experienceOur Smart IVR feature ensures your customers speak to the right person who can help them with what they are looking for. The easier it is for your customers to get connected to the right person, the happier your customer will be.
ivr-feature-to-check-order-statusAutomated checking for order statusWith IVR, all a customer has to do is call the number given by the company, punch in his user ID and he gets the status of his order. This makes it simple for the customer while also avoiding the human intervention, thereby reducing the need for extra manpower.
improve-efficiency-with-ivrImprove efficiencyWith automated IVR systems, there are now streamlined processes in place. Your company is now able to have a process in place for all mundane tasks so that your staff can focus on other key activities.


How IVR Works
Customer dials a business phone numberA customer reaches the number mentioned on your ad/website/app.
They hear a greeting followed by promptsCustomers are asked to input certain numbers (DTMF inputs) via their dial-pad for corresponding outcomes.
The corresponding outcome pans outExample: Call gets connected to the correct department or the customer hears their account balance.
Why is an IVR number essential for your business?
Sound professionalGreet your callers with a clear and concise IVR greeting
route-calls-to-agents-using-ivrRoute calls with easePress 1 for Sales, 2 for Support etc. Give your customers the best experience
ivr-suppports-remote-workingSupport remote workingWith Exotel’s IVR number, you can work from anywhere
ivr-system-for-business Smart call routingTime-based and team-based call routing on the caller’s input through your IVR system
smart-ivr-solutionsReports and analyticsAgent-wise Reporting and Call analytics everyday on a real-time basis
ivr-in-call-centerScale with easeAdd/Remove agents with a click of a button. You can also scale your calls without any inhibitions!

Additional Information:

• Item Code: 947589
• Production Capacity: unlimited
• Delivery Time: Instant
• Packaging Details: Integrate our IVR system with both inbound and outbound calls Inbound calls If you have called a customer support number before, you must have experienced Inbound Call IVR. You can use IVR to connect the dialer to the right department, send information via SMS and more. Inbound IVR systems are popularly used for customer support, order tracking and more. ivr-system-for-business Outbound calls IVR can be implemented for Outbound calls too. For instance, you can make automated calls with a pre-recorded message that will play when the person on the other end answers. You can use IVR to accept input from the customer. Outbound Call IVR is especially useful for feedback, surveys and COD confirmation. Track and analyze calls on your IVR number Improve your product/service using call recordings of your IVR calls, available in your inbox IVR automation What can you use IVR automation for? Surveys for market research IVR is the most economical and easiest way to conduct a market-research survey. Understand your customer demographic and decode their purchasing preferences and habits with surveys. Feedback about customer satisfaction IVR is the best way to collect feedback. You can also use a multilingual method to solicit feedback, thus ensuring language does not pose a problem. Large scale employment drive Hiring for blue-collar jobs is a challenge. A simple IVR call blast can help with the initial screening of employees. This is particularly useful for driving large-scale hiring.

Communicate Effortlessly With Cloudshope IVR SolutionsState-of-the-art cloud-based IVR solutions for enhanced customer engagement to power your business potential.

Intelligent Cloud IVR Solutions
Communicate, connect, and engage your customers with Cloudshope's seamless and hassle-free hosted IVR solutions. We offer you an industry-leading contact centre platform that puts your customer experience first without compromising call quality.
Our modern cloud-based IVR service increases your business productivity and expertise by allowing you to map departments and agents using our extension. Using our IVR software, you can create a hassle-free, fully customisable virtual assistant to meet the requirements of your complex business needs.
Route your calls appropriately, refine your customer interactions, and establish smooth business communication with Cloudshope IVR solutions in India.
Multilingual SupportA Multi-language virtual receptionist to handle large call volumes more efficiently and economically without the need for human resources.
A globe with images of people tagged with the word hello in various languages from around the worldCall RoutingIntelligent call routing services that can be availed even during non-business hours, holidays, and weekends with customised voice messages and seasonal greetings.
The user connects a telephone to the cloud system, in turn connecting a phone to a support person for IVR customer serviceCustomised SolutionsCategorised menus and submenus to streamline customer queries to your database and applications through Cloudshope APIs.

Enhanced ExperienceA Multi-language virtual receptionist to handle large call volumes more efficiently and economically without the need for human resources.
Feedback MechanismGenerate quality feedback with client ratings and conduct polls for team suggestions to analyse and set benchmarks.
Monitoring DashboardsIntuitive dashboards and automated monitoring to enhance your company's operational efficiency. Added insights to increase ROI and optimise customer self-service IVR.


Benefits That Empower You
Self-service options powered by conversational AI technology to handle repetitive and routine calls.Incorporation of IVR auto-attendant feature to reduce business costs and improve efficiency.Accurate Queue-wise reporting and regular call analytics including call logs and recordings provided on a real-time basis.Customisable, scalable solutions to adapt to your current employee and work volume requirements.Comprehensive automation to improve customer service and reduce the need for extra manpower.Time-based and team-based call routing for unlimited and seamless customer access.Connect IVR to databases to provide voice-based status reports, appointment scheduling and many other automations.Cloud-based IVR call recording and maintenance for better monitoring and analytical purposes.

Use Cases of Cloudshope IVR ServicesBetter User InteractionSeamless integration with your CRM or database to provide customer-friendly features that can be used to collect and cancel booking information and provide account details.
Customised RoutingSmarter call routing that commences with a personalised greeting and choice of services. It provides instructions to choose the required service option and route the inbound calls to the right agent or department.Customised AnnouncementsCustomised voice announcements and messages to handle calls that come in during weekends, seasonal holidays, and after-office hours. This helps ensure that the customer calls do not go unanswered.
Virtual ReceptionistAutomated management of inbound calls with multiple phone extensions, in-built IVR menus and pre-recorded messages. Our IVR technology allows your operator to divert their focus to other priority tasks.

Additional Information:

• Item Code: 347389
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: All your queries related to IVR solutions answered Are your IVR services available outside of India? Yes, they are. You can connect with our team using the dedicated number for your country. We endeavour to drive greater customer engagement regardless of their location. Are your hosted IVRs compatible with my existing phone system? Yes, our hosted IVR software can be integrated into any existing phone system or be used independently. Why is Cloudshope IVR the right choice for me? To meet the diverse needs of your businesses, we provide sophisticated IVR solutions that offers include a wide range of services at competitive pricing. With Cloudshope IVR at your disposal, you can: Generate more leads Enhance your brand image Handle large call volumes Boost agent productivity Maintain privacy on leads Our Interactive Voice Response (IVR) service has helped many companies get in touch with their customers in a seamless and consistent way. In what ways can your IVR solutions be advantageous? Our Interactive Voice Response IVR systems and software are designed to help you: Enhance your customer service by simplifying your business call processes. Improve your brand image and increase sales Provide customer support after business hours Manage larger call volumes with a small team Scale as necessary and maximise efficiency Use call information and data for analytics and training How will you determine the right IVR solution for my business? Our team will talk to you about your business requirements. Based on your input, we will zero in on a user-friendly IVR system flow suitable for your organisation. Kindly contact us to know how our team can help you. What do your web-based IVR solutions entail? With our web-based IVR, you can set up your interactive voice response online, customise your menus and your call flows and more with your online interface.

Better Efficiencies, Happier CustomersChange the game in your favour in today’s competitive marketplace, by giving your customers the best experience when they deal with you. Turn towards leasing out Hosted Interactive Voice Response to achieve this seamlessly, and that too at reduced business costs.

Benefits of Using Hosted IVR Service from CloudshopeFrom enabling a superior customer experience to trimming down operational costs, Hosted IVR amplifies your chances of success.


Cost Effective with Low Total Cost of OwnershipReal Time Monitoring and Analysing of Call TrafficWelcome Message FeatureAvailabilty of Call History ReportsOut of Office Hours EnablementProfessionally Recorded Audio PromptsOption to Upload Audio Prompts

Telephony equipment, software applications, a database, and supporting infrastructure can all be found in IVR systems. An enterprise can run an IVRS in-house by purchasing the necessary software and infrastructure or using a monthly fee-based IVR hosting service.

Here is the hosted IVR meaning. IVR (interactive voice response) is a feature of an automated business phone system that is known to interact with callers and collect information by presenting them with a select range of options. It then takes action based on the caller's responses via the telephone keypad or voice response.

When you contact a corporation or business and hear "press 1 for technical assistance, press 2 for sales support, press 0 to speak to the operator," it is an example of IVR. Following your selection, your call is directed to an extension/call queue, or a voice message, for example, is replayed to you.

The top IVR features are Call Assistance, Self Service, Information Source, Multi-Language Options, Number Identification, Surveys and Polls, and Text to Speech.

IVR (interactive voice response) is a telephony menu system that allows callers to be identified, segmented, and routed to the most appropriate agent within your team using the dial pad. It is a simple and effective method for lowering costs and increasing efficiency in any business.

Interactive Voice Response Systems (IVRS) refers to the use of the telephone solely as a technology interface in a clinical experiment. Before internet-connected PCs were ubiquitous, IVRS was created as a mechanism to introduce computerised randomisation and medication management functions to research sites.

IVR transactions, or Interactive Voice Response, are telephone transactions in which you enter your credit card number to an automated system to make a payment to a vendor to purchase goods, services, or other items.

Inbound and outbound IVR services are the two most common forms. As previously stated, inbound IVR systems handle incoming calls, and outbound IVR systems make calls using either fully or partially automated dialling.

IVR service provider in India offers a service that is an automated voice response menu that intelligently navigates callers through options, whereas ACD is a type of automatic call routing based on many parameters.

The most significant downside of the services of hosted IVR vendors is that many individuals loathe conversing with machines. Telephone menus and lengthy instructions may be difficult for older persons to understand. The slowness of various phone menus often irritates younger callers. The menus are excessively long

Additional Information:

• Item Code: 478393
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: In some cases, IVR hosting India might elicit a more powerful response from clients. If an IVR system is exceptionally aggravating, negatively impacting a company's customer experience, the customer may abandon the company entirely. An IVR system can benefit from several AI-enabled procedures and an affordable IVR hosting price. They are as follows: Automatic Speech Recognition — Rather than using a keypad, callers can speak to your IVR. Natural Language Processing (NLP) is how artificial intelligence (AI) computers process and 'understand' simple conversational remarks. SDC's IRT randomisation services can help even the most difficult clinical trials operate successfully. IRT automates patient randomisation, kit assignment, medicine delivery, and inventory management. It's also known as IWRS/IVRS (Interactive Web/Voice Response Systems). The technology that research sites use to enrol patients in clinical trials, randomise participants, and handle study drug supplies are known as Interactive Web Response Systems (IWRS) and Interactive Voice Response Systems (IVRS). The two technologies are grouped together as Interactive Response Technology (IRT).The hosted IVR solutions India includes predefined voice responses for specific situations, keypad signal logic, data access, and the capacity to record voice input for later use. Automated answering systems commonly use an IVR tree, or Interactive Voice Response Tree, to route calls to the appropriate party. This is an example of call routing for a car dealership that you can avail from the best IVR service provider in India.

Why should you consider Cloudshope as your IVR Service Provider?Cloudshope replaces all the traditional communication mediums for businesses with intelligent cloud-based interactive voice response systems. Accelerate your customer support with the best features in the industry.
settingsVirtual NumberTrack calls and auto-distribute them equally without any hardware setup using a virtual phone number.
call splittingGreeting MessagesAnswer calls automatically and integrate multilingual automatic greetings both offline and online.
missed callCall DistributionUse the round-robin pattern to add calls to the queue, prioritize them, and route calls automatically.
profileMissed Call AssignmentsNever miss a call. Convert every opportunity into business by improving the missed call response time.
profile24 X 7 ConnectivityAlways be ready to answer customer calls. Route calls automatically or set self-service options out of business hours.
notificationsAdmin App & Agent AppUse an interactive Admin app and Agent app to configure workflows and get quick summaries and reports.

Features of IVR Solution
Call RoutingDashboardCall RecordingDashboardCall History & LogsDashboardAutomated CallsDashboardCustomizationDashboardBusiness HoursBenefits of using an IVR numberA glance into some of the many benefits of an IVR number for businesses.
Manage Large Call VolumesAutomatically handle large call volumes by distributing the calls to the available agents on time or adding them to the queue and informing them about the wait times, allowing you to streamline resource management and customer experience.
distribute callsCustomise IVR SettingsCustomise the IVR settings to meet your business goals or offer direct access and advanced services to privileged businesses and customers. Add them to your list and identify them intelligently as they call, improving the overall experience.
team performanceProfessional ConsistencyProvide professional consistency and 24 x 7 support with an advanced IVR system. Connect with your customers any time as an IVR is 24 hrs accessible and provides self-service options, pre-recorded voice messages, and easy navigation to solutions.
customer darkIVR MessagingUse a built-in curated list of music, text-to-speech options, or custom voice messages as you set up an IVR to enhance the user experience during hold times. Use these messages during wait-times or hold-times, or to greet and navigate the customers.
team performanceIVR Routing & Self-serviceUse the IVR settings to route calls simultaneously to respective agents or departments for faster resolution or provide self-service options for customers to navigate through multiple menus and find solutions automatically.
customer darkCall Filtering & RecordingFilter your calls as they come and re-route them to the right person or department to offer the best solution quickly, avoiding multiple hold times and escalations. Also, record calls to evaluate the quality of service at a later stage.

What is an IVR system?An Interactive Voice Response system (IVR number for businesses) is an advanced technology that allows organisations to manage both inbound and outbound calls efficiently using pre-recorded voice messages or text-to-speech tools. It evaluates the keyboard inputs of the user to route the calls to the right resources effectively for optimal customer experience and satisfaction.

Additional Information:

• Item Code: 738392
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: How does the IVR Number Work? An Interactive Voice Response system (IVR for businesses) is an advanced automated phone solution used by organisations globally. An IVR system interacts with the callers using a preset menu and collects responses from their keypad inputs or voice responses. The IVR software can fetch information from the central database and trigger some actions like activation, deactivation, renewal, etc. Picking the right IVR Service Provider Before deciding on the best IVR service provider, you need to understand if your company needs an IVR service or not. You will be required to implement an IVR solution from a reliable IVR service provider, if you have multiple branches and clients from various parts of the country or if you provide multiple services or sell more than one product. You should definitely invest in IVR software if you have a strong online presence and social media accounts, and have multiple departments and wings to manage. Now, once you have identified your requirements and are now set to get one, here is a detailed guide to help you choose the best system from the IVR service provider. Here is what you should do. The first thing to understand is whether you need an On-Premise IVR System or a Cloud-Hosted IVR System. In the case of a cloud-hosted IVR system, you don't need any hardware or infrastructure, whereas, for an on-premise IVR system, you may need some hardware and infrastructure based on the size of your solution.

Factors to consider before choosing an IVR Service Provider1. Understand if the IVR service provider offers a multi-level IVR system where you have multiple hierarchy levels and elevations.
2. You should always opt for a cloud-hosted solution to reduce the initial operational expense and access it from anywhere.
3. It must be easy to set up, configure, and use, and it must even be easy for novices to learn quickly.
4. Intelligent call routing , text-to-speech conversions, automatic call recordings, alerts and notifications, etc., are very important features of an IVR system.
5. Incorporate a click-to-call button to make it easy for potential customers to make calls quickly.
6. An IVR service provider must give detailed reporting, free demo and trial options, dedicated support over calls, email, and chat, and 24 X 7 customer assistance.

People who use IVR solutions (buyer persona)An IVR system from a reputed IVR service provider is a must if you receive hundreds of customer calls and queries on various services. If you can't manage your agents or customer service departments efficiently, you should get an IVR solution immediately. If you handle the below operations and receive too many inbound calls, it's time for you to consult a competent IVR service provider and get the right solution. It can quickly boost your brand image, improve department efficiency, and reduce operational costs considerably.
• Sales• Support• Technical Query• Marketing• Billing• Product Returns• Cancellationscustomer darkIndustries benefiting from IVR service providersBusinesses of all types and sizes benefit from an IVR service provider as they can get a fully customized IVR solution to take their company to heights. An IVR solution can revamp the entire communication strategies and system of a company to its full potential. When you route calls to the right agent at the right time, you optimize the total efficiency of the customer support agents and departments. In addition to the basic features, an IVR service provider will give you advanced features like auto dialing feature, auto call recording, auto-answering, automatic online and offline greetings, call routing, etc., hence, helping your business take its efficiency to its peak level.

Here Are Some Industries ThatCan Take Full Advantage OfAn IVR System.
• Banks• Lending Institutions• Insurance Companies• Real Estate Companies• Telecom Companies• Internet Providers• Schools & Universities• Specialized Examination Centers• General Services• Government Services• Professional Couriers & Deliveries• Airline Companies• Travel Agencies & Ticketing Agents• Dating & Entertainment Lines• Luxury Brands• Retail Chains• Building & Construction Industries• Hospitals & Clinics• Pharmaceuticals• BPO & Call Center Industries• Telemarketers• Surveying Companies• Food Delivery Services• Hotels & Resorts• Bars & Restaurants• Shopping Malls

Additional Information:

• Item Code: 342829
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: What is IVR? An IVR system (Interactive Voice Response system) is an automated software that allows businesses to answer customer calls automatically, interact with them through pre-recorded voice messages, and route calls effortlessly to the right agent on time. It prompts users to make keyboard inputs or voice messages to navigate through a preset menu template. The purpose of an IVR is to brand your professional image, improve customer experience, reduce call holds and wait times, and get quick remedies to their issues with self-service options. What are the advantages of IVR numbers? An IVR system offers several benefits to the organisation in many ways. Some of the most common advantages of an IVR number are automatic call routing, call recording, call filtering, auto call answering, call logs, reports and analytics, etc. Effective resource management, business hours schedule, IVR customization, improved agent productivity, lead conversions, etc., are a few among its benefits. How does the Interactive Voice Response system work? An IVR software allows a business to set pre-recorded voice messages or text-to-speech messages to interact with the customer whenever they press specific buttons or reply with voice messages. Customers can enjoy self-service options by using the multiple input methods and get quick services or remedies. An IVR number redirects or routes callers to a specific department or agent after collecting responses through the menus. It reduces wait times, multiple hold times, or multiple call escalation processes.

Choose the Best Cloud IVR Solution ProviderInteractive Voice Response (IVR) is an automated telephony system that handles any call volume of your customers. At Cloudshope, the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR service improves productivity and experience as it enables you to map departments and agents using the extension and so allow you interact with your customers and routes calls to the appropriate agent or department.Let our IVR system do more - gather information, get detailed reports of your business calls, speak to your customers, offer self-service or connect them to the right agent, both inbound and outbound campaigns.Cloud IVR solutions laced with powerful features.
The Basics#Call Tracking with IVR NumberGet a single business number and track, record, and maintain all calls. With voicemail, abandoned call reports and call back alerts, you never either miss a call or keep your customers waiting for too long.
#Connect to the right agent fasterManage wait times efficiently by giving caller’s a choice from multi-tiered menus to connect to the appropriate agent or queues.
#Toll-free IVR numberOur Toll-Free IVR creates an easy and free of cost channel for customers to access you. Track and record your incoming and outgoing calls with our cloud based telephony system without making the customer shell-out any money while trying to reach you. Avail our Virtual Number Service today!
#Easy CRM integrationUsing our APIs you can integrate CRM easily to save customer data with complete recording details, including caller specifications, call duration, time, and caller location at one place. Pull in customer data from any popular CRMs or a custom-built solution and access it in a few clicks. Save agents time by not making them toggle between multiple screens.
#Uninterrupted supportAvailable 24/7, IVR system offers quick and seamless support to your customers. Record all messages of customers on voicemail during non-working hours and never slip a potHandling callsCall RecordingRecord all customer calls on your virtual number and use these call recordings for internal training or get an insight into your customer preferences.
Call Routing AnywhereWith our Cloud IVR service, route your customer calls to multiple agents at a single point of time. It efficiently handles a large traffic of calls, not missing any potential business opportunity.
Customized GreetingsOffer localized experiences with customized greetings for different departments, and brands. Record new messages or upload existing voicemail greetings.
What Is IVR?IVR or Integrated voice response is an automated telephony software technology that enables the interaction of human callers with computerised features using DTMF tones input or voice. The technology is mainly used in call centres.
‘Having a rich customer-base’ is every business’s wish and that definitely leads to high call volume. Traditionally, the handling of large call volumes was a little cumbersome, but with IVR the whole process becomes easy. An IVR system is an effective way to route calls by settling down the basic interaction and forwarding it to the right agent, if required. It helps to save both the agent’s as well as the customer’s time.

Additional Information:

• Item Code: 382933
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: How Does An IVR Work When a caller initiates a call, the IVR system interacts by providing them choices using a prerecorded voice menu. The caller needs to respond according to their requirement, via voice response or phone keypad. According to the caller’s response, the IVR decides its actions. Either the system will provide further information or transfer the call to a suitable human agent. The IVR system helps to find the right department or agent for the caller. What is an IVR solution? IVR (Interactive Voice Response) solution gives the caller an option to choose among the list of options on call so that he/she can connect to the right department and resolve his/her queries. Cloudshope’s IVR solution is a cloud-based IVR solution and therefore, without installing any software on your systems or augmenting any additional system at your premises, you can handle a large volume of calls without any hassle in the most professional way What are the different types of IVR? IVR solutions can be of multiple types - Single level, Multi-level, Integrated IVR, Self-serviceable IVR, agent-assisted IVR, and so on. In a single-level IVR solution, you just need a single input to connect to the right department whereas, in a multi-level IVR solution, you have to input multiple inputs before you can reach the desired department. An Integrated IVR has API integrations inbuilt to get the callers' data and the next set of actions from a third-party system like CRM. Self-serviceable IVR, unlike an agent-assisted IVR where the call routes to an agent who resolves the customers' query with the help of FAQs built over the IVR. An IVR can be a combination of these or either of these.

As a small business owner, the chances are high that you’ve already implemented some form of cloud communication at your company.
As of this writing, 94% of businesses use cloud technology for applications like phone systems, contact center software, file sharing and storage, and CRM solutions.
Cloud-based systems provide numerous advantages over premise-based communication solutions, including cost savings, reduced maintenance, and high security standards.
If you’re thinking of moving business communication to the cloud, one of the first steps to consider is a cloud IVR system.
But what is cloud IVR, what advantages does it offer small businesses, and which provider is the right fit for you? We’ll discuss all that and more in this post.

What is Cloud IVR?Cloud-hosted IVR (Interactive Voice Response) is a SaaS solution that allows customers to make payments, connect to relevant agents, and more by interacting with automated voice prompts.
Pre-recorded call menus read out messages like “Press 3 to connect to the billing department,” or “Briefly state the reason for your call.”Customers can opt to respond by speech or by entering numbers into their phone keypad.
Using DTMF (Dual-tone multi-frequency) tones, voice recognition, and Natural Language Processing, the IVR system interprets what the caller needs assistance with and routes their calls to agents or additional IVR menus and voice prompts accordingly.
In other words?
Cloud IVR functions just like a regular IVR system, except that it operates within the cloud.
This means companies do not have to create, own, and manage an in-house IT infrastructure, on-premise IVR applications, and data centers.
Instead, the service provider owns the server that hosts the IVR platform. Companies rent space on that server by purchasing the provider’s cloud-based IVR tools, which are accessed and operated over the Internet.
Cloud-based IVR operates via a consumption-based pricing model, which means that companies will pay only for the number of resources they use on the server at large (usually via a monthly subscription with available add-ons or paid upgrades.)
The cloud eliminates the need to purchase on-premise PBX (Private Branch Exchange) that provides Automatic Call Distribution and IVR features.
Instead, cloud IVR uses SIP (Session Initiation Protocol) to provide IVR capabilities, transferring legacy IVR data and functionalities to the cloud.
Cloud-based IVR is scalable, monitored 24/7, and provides advanced IVR features without requiring companies to hire their own developers and maintain/manage their IVR systems in-house.

Benefits of Cloud IVR For Small Businesses
Though companies of all sizes benefit from IVR solutions, they’re especially beneficial for small businesses or startups that don’t have the resources for a fully-staffed contact center but still want to increase customer engagement.
They offer advanced features that allow for a high level of customer self-service, prevent you from having to hire more agents to deal with increased call volumes, optimize the agents you do have on staff, and keep operating costs down.

Additional Information:

• Item Code: 567483
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Advanced IVR Features While on-premise IVR systems offer basic features, having access to advanced features often means expensive upgrades, constant API additions, and the need for an in-house development team. Cloud IVR solutions, on the other hand, include robust features as a part of their packages and allow you to add-on even more features for an affordable price point — with just a few simple clicks. Beneficial cloud IVR features include: Omnichannel support (SMS messaging, online payment portals, chatbots, etc.) Multilingual call menu options Visual IVR Call center software and CRM integration PCI-compliance and tokenization for fraud prevention Call recording Caller Authentication Advanced call path design Agent ring groups Automatic callbacks AI and machine learning Outbound IVR Analytics and reporting Improved Customer Experience Given that ⅔ of customers would rather handle their support issues on their own than speak with an agent, effective self-service solutions are a must. Cloud IVR offers a high level of customer self-service, allowing customers to check account balances, pay bills, access the product or service knowledge base, and make reservations without having to speak to a representative. Interactive Voice Response also improves the customer experience by: Decreasing hold times Freeing up more agents to take calls when human interactions are needed Simplifying the payment process Integrating with CRM tools to provide current customer information/order history Sending outgoing reminder notifications Offering customer callbacks

Which Businesses Should Use Cloud IVR? 
Though businesses in any sector would do well to take advantage of the above IVR benefits, cloud-based options have particular use cases that may make them an especially good fit for your company.
Common use cases include:
 
Energy/utility companies providing customers with a way to pay a one-time bill, set up recurring payments, check account balances, transfer services, and receive outbound emergency alerts via automationeCommerce shops that use IVR to provide order verification and shipping updates, manage product returns, send out exclusive offers, or remind customers when it’s time to refill an orderBusiness marketing departments to send automated customer satisfaction surveys, place outgoing calls for offers/campaigns, manage customer reward programs, and conduct customer journey researchHospitality/hotel management to let callers book, reschedule, or cancel reservations, manage room service and other guest requests/services, and send wake-up callsPersonal service providers like hair salons and spas to confirm, schedule, and reschedule appointmentsHospitals and small medical practices to let patients make appointments, provide health insurance information, pay/manage medical bills, and refill prescriptions 
Cloudshope IVR is a cloud-based communications API that allows users to build their own IVR from the ground up.
Users can pick and choose which IVR features/functionalities they need, providing not only a completely customized solution, but also a cost-effective one.
The Cloudshope Studio provides a simple drag-and-drop interface for users to configure call paths, assign caller IDs, manage phone numbers, and input customer data. Users can also integrate their existing CRM software with Cloudshope IVR to instantly access more detailed customer information.
Additional Cloudshope IVR features include:
 
IVR communication via voice, WhatsApp, and Facebook MessengerAbility to loop prerecorded IVR audio filesSpeech recognition with real-time transcriptionsSelf-service and agent-assisted PCI-compliant payment via phoneAutomatic pause/resume recording (tokenization) to protect sensitive credit card data9 credit card payment methodsVoice insights/analyticsConnects to payment gateways Stripe, Chase, Base, and CardConnectMobile phone and desktop computer accessText-to-speechCall queuingOutbound IVR (appointment confirmation, payment reminders, etc.)

Cloudshope IVR is a multi-level IVR system that is one of the main features of its complete cloud call center software solution.
Its Call Flow Designer tool makes it easy to add options like welcome messages, time-based call routing, designated business hours, and more. Admins can opt to have the IVR send calls related to specific subjects or needs sent to individual agents, a preferred agent, or a group of agents within a ring group.
Callers can even be routed to conference rooms via IVR, which makes working with remote teams and external partners convenient.
The standout feature is the “Go-To” tool within the call design flow, which allows admins to duplicate and reuse specific parts of a call path — meaning you can add call patterns associated with one phone number to another.

Additional Information:

• Item Code: 473839
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Cloudshope IVR is a Voice API that allows users to add IVR APIs to existing software or applications. One of its standout features is the Conversation Analyzer, which is an excellent way to evaluate calls that are routed to agents from the IVR tool. The Conversation Analyzer shows the length of the call, the average talk time and hold time, and a comparison of the time the agents spoke in relation to how much the customer spoke. The Analyzer can also be used with IVR tools to understand which subjects/categories customers call in about the most, the overall level of IVR tool effectiveness, and which scripts were used. Cloud Contact Center Solutions With IVR Especially if your small business has a high volume of daily inbound and outbound calls, you may benefit more from a cloud contact center application than a standalone IVR system. Most cloud contact center tools provide ACD and IVR functionality as a standard feature, along with omnichannel communication options that make it even easier for customers and agents to connect. To learn more about the IVR capabilities of popular cloud contact center software, check out our interactive comparison table of the best call center solutions.

Benefits Of Cloudshope IVR SystemOur built-in IVR software enables you to greet your customers with a professional IVR menu and voice message without the need for live human agents. This reduces call center workload by auto attending all incoming calls and redirecting them to the appropriate teams.
Easily setup the IVR menu using the below attributes:
IVR Name Greeting Music Invalid-key music Timeout music Configuring DTMF options

Setting Up Your Business IVRUpload required audios for configuring the IVR. Enter the name of the IVR, Select the audio for greeting, select the audio for time out music, select the audio for invalid-key music and configure DTMF options by selecting the number in the left-side and configure the call management in the right side.
Configuring IVR setup in Cloudshope's cloud telephony will take simple steps by spending less amount of time.

Advantages Of Our IVR System
Pre-Recorded IVR MessageAdd customized greeting IVR voice message to your business number with a perfectly designed business content. It allows your customer to select the right IVR option to resolve their queries instantly.

Automate Customer SupportThrough IVR solution any business can automatically resolve customer support queries in IVR voice message. An automated solution for your customers in IVR saves time and investment in human resource.

Route Calls To The Right AgentIVR system for any business manages to route customer calls to available agents based on time and skills. IVR solutions automatically assign customer calls to agents through skill-based and time-based routing.

Handle A High Volume Of CallsIVR solution for a business can handle multiple concurrent calls at a time. By having an IVR message integrated with any business can handle a high volume of calls through which calls can be routed to assigned users.

Increase ProfessionalismA greeting IVR music to your business number enriches your business values which result in the high positive impact of your business amongst your customers. It always gives better business branding.

Reduce Operational CostThe cost involved in integrating IVR solution to your business will be very less. Automated IVR solution reduces the operational cost involved in human resource, hardware and it is independent of location.

What is cloud IVR?
Also known as interactive voice response, cloud IVR is a call managing solution primarily used for routing customer calls to multiple departments basis user keypad input tones. Moreover, it also allows businesses to give professional calling experience to its customers. When combined with a cloud based call management system, it does not require any hardware installation. Cloud IVR is included with some remarkable features like virtual number, CRM integration, Mobile API interface, etc.
Manage your calling workspace effectively with cloud IVRAvailability round the clockWith an efficient cloud IVR, agents can connect with prospects even after business hours. Cloud based IVR will route customer calls to the agents available at that time irrespective of their geographical locations. In case of unavailability, callers can drop a voicemail regarding their business queries.

Additional Information:

• Item Code: 984759
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Call handling time reduction The streamlined process of cloud IVR system automates the routing of customer calls to the concerned departments. First, it will increase the productivity of the calling agents as they aren't required to transfer customer calls manually. Further, the cost of a cloud IVR is comparatively less as compared to an employee hired for these purposes. Elements of cloud based IVR system Cloud IVR No hardware required With cloud IVR, there is no need to install a heavy hardware IVR system in your office space. cloud IVR Professional voice greeting Address your callers with a welcome voice greeting message when the call gets initiated. cloud IVR 1800 numbers Tollfree helps in improving your brand image which leaves a good impression on your customers. cloud IVR Live call info Get complete information of an ongoing customer call directly on the web panel. Cloud based IVR solution Data export Export your business calls data easily from our live panel and use it to analyze the performance of your agents on calls.

OverviewThe Talking SIP Web Service API is a secure, scalable and extensible interface that has been developed around a RESTful (representational state transfer) interface and the lightweight JSON (JavaScript Object Notation) data-interchange format to allow service providers and carriers to  seamlessly integrate Talking SIP into any application, web site, CRM, portal, or operational support system (OSS) while having the flexibility to be able to leverage the development tools they are most comfortable and productive with.
From account creation, account management, e-commerce, billing history queries, and rate management to system management and the provisioning of devices, route groups and routes, virtually all aspects of the Talking SIP platform are exposed by the Web Service API.  Developed around a client/server architecture that is stateless, cacheable, layered, extensible and scalable, the Web Service API is easy to adopt and integrate into existing applications, and has been designed with an emphasis on readability, flexibility, and ease of use. 
As a result of its ability to provide for rapid and seamless integration into existing applications for greater third party control over system configuration, user access control, and data presentation, the Talking SIP Web Service API not only empowers service providers with the ability to develop new interfaces, but also ensures the end-user experience is consistent with their existing applications and web properties.

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We can develop specialized APIs for diverse enterprise applications. Our API integration services are reliable, facilitate different functionalities, and give access to application data and web services. We cater API integration services and its configuration for multiple systems like could apps, desktop, mobile browsers, databases, and operating systems. Moreover, we also implement internal and external APIs and leverage third-party web services.
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Additional Information:

• Item Code: 784393
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: How to setup a basic IVR using Conversation API Suggest Edits With the conversation API, you are able to set up an IVR system. Your audience is able to interact with your system through the use of DTMF tones. According to the received DTMF tones, you can change dynamically the dial plan of the call (eg connect your client with the requested department, play a prerecorded voice message, give instructions by using Text to Speech). Take input, process it according to your needs and return a new custom dial plan to be executed. Custom dial plans can be created comprising of different sets of actions (defined by action verbs) able to facilitate every need. Example of a basic IVR: In this example, your client will receive a call from your system. After hearing a welcome message, your client is able to choose between connecting with a sales representative, or technical support, or hearing prerecorded instructions.

How to setup a basic IVR using Conversation APISuggest EditsWith the conversation API, you are able to set up an IVR system.Your audience is able to interact with your system through the use of DTMF tones. According to the received DTMF tones, you can change dynamically the dial plan of the call (eg connect your client with the requested department, play a prerecorded voice message, give instructions by using Text to Speech).Take input, process it according to your needs and return a new custom dial plan to be executed.Custom dial plans can be created comprising of different sets of actions (defined by action verbs) able to facilitate every need.
Example of a basic IVR:
In this example, your client will receive a call from your system. After hearing a welcome message, your client is able to choose between connecting with a sales representative, or technical support, or hearing prerecorded instructions.

Additional Information:

• Item Code: 638392
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: With the "bargeIn" option of verbs set to true, the first DTMF tone during the verb will interrupt the dial plan. In this case, a "COLLECT" verb is necessary, in order to provide to Routee the "eventUrl". The eventUrl that you define, will be used to send you the DTMF tone that interrupted the dial. As a response of the request to the eventUrl, Routee will be waiting to accept the new dial plan. You will receive a payload as below: JSON { "from": "+3023xxxxxxx", "to": "+120xxxxxx", "messageId": "bd62d22e-dc10-48de-b696-45f63c6d0aad", "conversationTrackingId": "12fe3777-f32a-4350-996b-364018d457b5", "collectedTones": "2" } The only thing you have to do to change the dial plan, is to set your application to send as response to Routee the appropriate new dial plan in JSON format, according to the received collectedTones. In this example, when "collectedTones" is "1", you may send a dial plan like: JSON { "verbs":[ { "type":"SAY", "message":{ "language":"en-GB", "gender":"male", "text":"We will connect you shortly to a sales representative. Please hang on to your phone" } }, { "type":"DIAL", "from":"+306948xxxxxx", "to":{ "phone":"+306988xxxxxx" } } ] } When "collectedTones" is "2", you may send a dial plan like: JSON { "verbs":[ { "type":"SAY", "message":{ "language":"en-GB", "gender":"male", "text":"We will connect you shortly to technical support. Please hang on to your phone" } }, { "type":"DIAL", "from":"+306948xxxxxx", "to":{ "phone":"+306933xxxxxx" } } ] }

Easily build your an IVR menu that interacts with callers, gathers information, and routes calls to the most appropriate people within your team.

Cloudshope cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Build a scalable IVR system to reduce operation costs and increase customer satisfactionBuild a modern IVR your customers enjoy usingoutdated-ivr.pngDon’t let outdated IVRs slow your business down.
Using outdated IVRs is an expensive way to frustrate your customers. These systems are difficult to iterate, confining your customers to a phone tree with a limited set of choices. Modern IVRs can do more than say “Press 1”.
modern-ivr.pngBuild a modern IVR to serve customers efficiently.
A truly modern IVR is easy to build, deploy, and iterate. The modern IVR helps customers find what they’re looking for faster, reducing operational costs and increasing customer loyalty.

Improve customer satisfaction with a smarter IVRimprove-csat.pngImprove CSAT scores by crafting the experience your customers want.
Integrate custom data sources and business processes to your IVR using flexible API tools. Now you can weave context into every customer interaction with customer data.
Tweak your IVR as you gather customer feedback to deliver a tailored, transformative experience that’s unique to each customer.

Reduce the cost to resolution with smarter call routingreduce-cost-of-resolution.pngReduce the cost to resolution with smarter call routing
Crafting a more efficient IVR helps customers find what they’re looking for faster, and is more cost-effective for your business.
Build voice assistants to guide customers through a self-service experience using the AI-powered Autopilot platform. Now, you can serve customers at scale.


Continuously improving your IVRYour IVR should be flexible enough to match the movements of customer preferences. Cloudshope gives you the tools to add new features, tweak existing ones, and iterate your IVR easily.

StudioCraft intelligent IVR workflows and trigger custom business processes using a powerful drag and drop builder. No coding required.
AutopilotBuild intelligent voice assistants without the heavy lifting using pre-built AI-templates and powerful NLU tools.
Allow customers to make PCI-compliant purchases over the phone via self-service or agent assisted interactions.
VoiceTake action based on customers’ voice commands, or build text-to-speech experiences in hundreds of different languages.
Omni-ChannelEasily integrate different channels into your IVR to reach customers on the medium that suits them best.
FlexUse a serverless contact center platform to escalate customer interactions to an agent seamlessly.

Implementing the IVR-IVA APIs
Implementing the IVR-IVA APIs requires performing the following steps to integrate the IVR-IVA API calls with your IVR’s RESTful API integration component.
Configure the business conditions required to identify the customer conditions for incoming calls that correspond to customer inquiry responses and a case. Out-of-the-box Business conditions are provided to get started. For more information on configuring the business conditions, see Business conditions.Create your IVR-IVA Channel in App Studio. For more information on IVR-IVA channel configuration, see Creating an IVR-IVA channel.Test the IVR-IVA APIs with a software API test application such as Postman, available from 

Additional Information:

• Item Code: 362839
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Interactive Voice Response (IVR) Interactive Voice Response is a Voice feature available via API or web interface. Over web interface, it's available via our customer engagement platform, Moments. Use IVR to initiate outbound calls to one or more destination numbers (landline or mobile), or to receive inbound calls to your Voice number from your end users (Inbound IVR). When the end user answers the call, the IVR scenario is executed. This is an IVR scenario you previously created. IVR automates the voice call processes for your business. Use this two-way communication option to set up different actions for your customers during the call. There isn't a limit as to how many different IVR (and non-IVR) actions you can set. IVR is available for the following types of Voice calls: Inbound calls - Create an IVR scenario and configure it for your selected Voice Number. Whenever customers initiate an inbound call towards this Voice Number, this call will be answered using the inbound IVR scenario. Outbound calls - Create more complex scenarios when initiating calls towards your customers. Response Codes Response codes are also known as Dual Tone Multiple Frequency (DTMF) codes. They can be used both with IVR in Flow using Moments and Broadcast when sending broadcast voice messages to interact with your customers and set up the next steps during a call. Your end user enters predefined response codes on their phone and our platform will perform actions in accordance with how they're defined when you created a broadcast. IVR in Moments For more information on IVR, refer to Moments product documentation, IVR in Flow. Also, to check which IVR elements you can use in your communication, visit the IVR Elements section. To purchase Moments, please contact your dedicated Account Manager or contact our Sales team. Dial to Conversations Use the Dial to Conversations IVR element to redirect the current call toward Conversations.

Cloudshope is the emerging market's full-stack customer engagement platform that offers a communication API framework to build your conversational portfolio, an omnichannel contact center and a conversational AI toolkit to improve speed, quality and outcomes of customer conversations.

A solution optimized for cost, speed and quality, Cloudshope's smart messaging platform helps acquire, engage, and retain customers with a single API to access every communication channel your customers use for all your business messaging needs.

Modern Cloud Contact Center with multichannel capabilities with Inbound, Outbound, IVR, and Chat modes

Cloudshope offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud based support platform gives them full context on customer history to help resolve the most complex and urgent issues faster.

Your full-stack Call Center software awaits. LiveAgent is a web-based Help Desk / Call Center / IVR solution which enables the management of support tickets from multiple channels, customer calls, live chat, and social media.
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Cloudshope  combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

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Cloudshope is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Cloudshope brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. It allows programmers to easily integrate various communication methods and to use existing web development skills and codes to solve communication problems.

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Cloudshope Interactive Voice Response software system (IVRS) is voice self-service that accelerates resolution, improves routing and cuts costs with automation. It leverages natural speech to collect caller information and determine optimal handling for an improved customer experience.

Additional Information:

• Item Code: 738493
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Cloudshope's Power Dialing platform helps inside sales teams reach 447% more contacts, increase live answers, manage/track leads, and streamline workflows. Cloudshope IVR helps your customers solve problems faster, allowing your teams to focus on higher-value interactions, and boosting your customer satisfaction scores. Stop wasting your team's precious call time doing something an IVR menu can handle better CloudTalk is a premier phone system with smart, easy-to-setup IVR. Make things easier for your sales and customer support teams with 70+ advanced features, including a sophisticated yet easy-to-use call flow designer. It’s the perfect phone system for scaling companies. Try a FREE 7-day trial. Cloudshope is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step. The IVR drag&drop designer allows you to create several IVR projects, from complex to simple, for example to route calls to proper departments or to provide 24/7 self service applications. Automate your call center with Cloudshope’s cloud-hosted IVR system. Greet inbound callers with a virtual receptionist and direct them to the right department. Design a multi-level IVR and configure each one with a highly-customized menu and call flow structure. Start your 7-day FREE trial today.

IVR over APIYou can use IVR over API if you want to integrate your platform with the Infobip platform and initiate calls towards your end users triggered by a specific event or if you have your own web interface.
You can use these features with IVR over API:
Text-to-SpeechAnswering Machine DetectionSpeech RecognitionTo use IVR over API, create IVR scenario. For more details, refer to our Voice API documentation.  Combine different elements to create a multilevel scenario to suit your business needs.Start an outbound IVR call using Launch API or configure an IVR scenario for your Voice number. To use inbound IVR API, configure IVR API on your Voice number. Refer to Create Voice Setup on a Number. Use Forward To IVR and scenario key you have received in the response when creating the IVR scenario.Available IVR elements over API:
Call API – Connect with a URL of your platform, send and receive some value as defined in element parameters.Capture - The customer sends a voice response which is saved into a variable. It can be used afterward for branching the IVR scenario further. For more information, refer to Speech Recognition.Collect – The customer taps the keypad reproducing a DTMF code. The entered value will be stored in a variable you specified. It might be used in other elements such as If Then or While Do.Dial – Redirect the current call towards another phone number.Dial to Conversations - Redirect the current call to Conversations.Dial to Many – Redirect the current call towards multiple phone numbers in parallel or sequential order. Once the call is answered by one of the multiple phone numbers, dialing towards other numbers stops.Dial to SIP trunk - Redirect the current call to the created SIP trunk.Dial to WebRTC - Redirect the current call to Web and In-app Calls.For-Each – Defines the variable name that is used within a loop for every single value from a list of values.Go To – Define where to continue the IVR scenario.Hang-up – This is a pseudo-action. It marks the end of the IVR flow and ends the call.If-Then-Else – Checks if the expression is true or false and then branches the IVR call.Machine Detection – Detects whether there''s an answering machine at the beginning of the outbound IVR call. Play – Reproduce a pre-recorded audio file (available as URL). Paste the URL as a parameter.Play from recording – Reproduce the audio file recorded using the Record element. You could use the file recorded during the current call or files recorded during different calls.Repeat-While - Executes a block of code repeatedly, as long as the condition set up for that block is true. Make sure not to provide a condition that causes an infinite loop.Say – Convert text to audio and play it back to the customer.Send SMS – Send an SMS with a predefined text.Set Variable – Sets the variable value.Switch-Case – Checks variable value and branches the IVR call.While-Do – Checks if the expression is true or false and branches the IVR call.Once your IVR scenario is pre-configured (created), you can update it by using the PUT method, without the need to create a new scenario. You can also DELETE the previously configured IVR scenario. After the call has finished, you can check out the call details either through Analyze, under REPORTS in web interface, or by checking out delivery reports or logs via API.You can use the GET all delivery reports or configure that the Infobip platform sends these delivery reports to your URL. 
Refer to Reports for detailed information.

Additional Information:

• Item Code: 748493
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Dial to SIP Trunk Use this element to redirect the current call towards a static, public IP address of your Voice platform. The prerequisite is that you have established SIP Trunk connectivity with the Infobip platform. Speech Recognition Infobip Speech Recognition captures end-user’s speech when they are communicating using Interactive Voice Response (IVR). The Infobip platform can save and match the spoken input with a predefined word or phrase. Then, depending on your pre-configuration, execute further IVR actions. This gives your end users more flexibility considering they are not limited to only having to tap digits on a keypad. AVAILABILITY Speech Recognition is available via API only. It's not available over the Infobip web interface. When creating an IVR scenario to capture end-user’s spoken input (using the Capture IVR action) make sure to follow these steps: One of the most important steps when setting up Speech Recognition using the Capture action is to choose the language you expect your end user to be speaking. After that, you can set up some key phrases that need to be matched, as well as additional available parameters such as timeout, silence timeout, etc. You can also choose not to match a key phrase but rather capture everything your end user will say and send that input as text to your platform via API using an additional IVR action. To learn more on how to preconfigure an IVR scenario and use Speech Recognition, make sure to check out our API documentation.

How does IVR improve customer experience?An IVR number improves customer experience to a great extent by providing preset menus and voice messages as soon as they dial a business number . Customers can access the basic information from the preset menus or select the right input to get their calls automatically routed to the respective departments. It eliminates downtimes, call hold-times, call escalations, and more. As an IVR system can provide too much information without the help of an agent, customers can avail of such information any time of the day, which is outside the standard business hours.
What is IVR?Interactive voice response is the abbreviation for IVR call. Callers can communicate with a computer-operated phone system using voice recognition and DTMF sounds input via a keypad using this technology. In simple terms, an IVR system plays a pre-recorded voice that asks people to respond by hitting digits on their mobile phone's keypad to select an option. Let's know how we are the best IVR service provider in India but first things first, let's know about IVR.
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Choose the best plan as per your needIVR (Interactive Voice Response) is a technology that allows a computer to interact with people using DTMF tones and voice input from a keypad. In telecommunications, IVR allows customers to interact with a company's host system via speech recognition or a telephone keypad. All you have to do is search for an IVR service provider near me and you will find us. We can provide users with dynamically generated or pre-recorded audio to guide them through the process. Predictive dialer systems are not as intelligent as these systems. Banking Payments and Services, Retail Orders, Mobile Purchases, Utilities, Weather Conditions, And Travel Information can all be done with it.
We are IVR gurus and our IVR systems are used for outbound calling and are sized to manage big call volumes when placed in the network. The fundamental goal of an IVR call is to receive input, process it, and provide a call routing result from an automated attendant. You can set up your IVR system so that callers can either leave a recorded message or request a callback.

Additional Information:

• Item Code: 738267
• Production Capacity: Unlimited
• Delivery Time: Instant
• Packaging Details: Advantages : Best IVR Services Increased marketing and lead management proficiency. Keep track of opportunities within a single database. Manage leads & sales' lifecycle that accelerate ROI. Give a top level of control over the business. Streamlines all the business communication. Auto Feedback, Reduce support request costs. Interactive Voice Response ivr service provider for India Interactive Voice Response Lead Management Systemintrective voice responce Lead Management System Missed call alert Services ivr service company in noida Missed call alert Services School Management System ivr service provider School Management System ivr service punjab ivr service in Noida Customer Relationship CRM ivr system Election Management System Election Management System ivr service for real estate Employee Tracking System Employee Tracking System ivr system Voice Call Services Voice Call Services Why choose Cloudshope We are an Cloudshope and provide one of the top IVR services in India, with round-the-clock support. We have a highly-skilled technical team that can assist you in resolving any concerns you may have. We have an ever-increasing number of dependable customers. Rather than selling you a good or service, we focus on providing high-quality services. We all know that in today's competitive environment if someone wants to improve their brand and commercial capabilities, quality work is the key to success. This is one of the reasons why we are regarded as one of India's leading Cloud IVR Solution Providers in India. These days, IVR System Solution is very crucial, and we know how to give it on time and at a reasonable price. We have a lot of experience in this area such as Cloudshope, fast2sms, free2sms, and we've worked with a lot of reputable big brands and small/medium enterprises for a long time.