Cloudshope Technologies Private Limited

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.

By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.

IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.

Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.

Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.

Servetel’s real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment.

Add-on Application Integration

Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.

Programmable Multi-level IVR

 

Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.

Profesional Voice Over Artists

 

Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.

Live Call Monitoring Dashboard

 

Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls. .

Built-in Text-to-Speech

 

Dynamically convert written texts into audio messages to align your message scripts with customer needs.

all Barging/Whispering

 

Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.

Handle High Call Volumes

 

With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.

Deliver Rich Customer Experience

Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents.

Maximise First Call Resolution

Redirect calls to the best-suited agent and ensure a successful query resolution in the first call itself.

Best-in-Market Pricing

Get high-quality cloud telephony suite with minimal effort and cost investment.

API Integrations

 

Innovate your business solutions with CRM and other third-party application integration.

99.99% Uptime Guarantee

 

CloudShope offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.

Cloud Telephony Suite

 

Get access to fully functional cloud telephony suite along with free SMS & call credits.

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.

By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.

IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.

Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.

Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.

Servetel’s real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment.

Add-on Application Integration

Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.

Programmable Multi-level IVR

 

Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.

Profesional Voice Over Artists

 

Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.

Live Call Monitoring Dashboard

 

Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls. .

Built-in Text-to-Speech

 

Dynamically convert written texts into audio messages to align your message scripts with customer needs.

all Barging/Whispering

 

Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.

Handle High Call Volumes

 

With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.

Deliver Rich Customer Experience

Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents.

Maximise First Call Resolution

Redirect calls to the best-suited agent and ensure a successful query resolution in the first call itself.

Best-in-Market Pricing

Get high-quality cloud telephony suite with minimal effort and cost investment.

API Integrations

 

Innovate your business solutions with CRM and other third-party application integration.

99.99% Uptime Guarantee

 

CloudShope offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.

Cloud Telephony Suite

 

Get access to fully functional cloud telephony suite along with free SMS & call credits.

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.

By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.

IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.

Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.

Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.

Servetel’s real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment.

Add-on Application Integration

Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.

Programmable Multi-level IVR

 

Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.

Profesional Voice Over Artists

 

Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.

Live Call Monitoring Dashboard

 

Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls. .

Built-in Text-to-Speech

 

Dynamically convert written texts into audio messages to align your message scripts with customer needs.

all Barging/Whispering

 

Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.

Handle High Call Volumes

 

With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.

Deliver Rich Customer Experience

Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents.

Maximise First Call Resolution

Redirect calls to the best-suited agent and ensure a successful query resolution in the first call itself.

Best-in-Market Pricing

Get high-quality cloud telephony suite with minimal effort and cost investment.

API Integrations

 

Innovate your business solutions with CRM and other third-party application integration.

99.99% Uptime Guarantee

 

CloudShope offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.

Cloud Telephony Suite

 

Get access to fully functional cloud telephony suite along with free SMS & call credits.